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Location: Dubai, United Arab Emirates We are seeking a highly experienced Senior Quantity Surveyor to oversee cost planning, commercial management, subcontracts, and financial control across high-value development and infrastructure projects in Dubai. In this role, you will be responsible for protecting the company’s commercial interests, managing BOQs, evaluating variation orders, administering FIDIC contracts, and ensuring projects are completed within allocated budgets. Key Responsibilities Commercial & Cost Management: Prepare comprehensive pre- and post-contract cost estimates, Bills of Quantities (BOQ), elemental cost plans, and monthly commercial performance reports. Contract Administration: Administer FIDIC contracts (Red/Yellow Books), manage conditions of contract, and advise project managers on risk mitigation and contractual rights. Subcontractor Management: Oversee subcontractor procurement, review tender submissions, conduct price comparisons, negotiate terms, and finalize subcontract awards. Variations & Claims: Evaluate, negotiate, and settle commercial variation orders, claims for additional payments, extension of time (EOT) costs, and final accounts. Valuations & Cash Flow: Prepare monthly interim payment applications (IPAs) for clients/consultants, verify subcontractor payment certificates, and monitor project cash flow projections. Auditing & Dispute Resolution: Conduct cost audits, maintain risk registers, and support commercial resolution or arbitration/dispute proceedings when required. Requirements Education: Bachelor’s degree in Quantity Surveying, Civil Engineering, or Construction Commercial Management. Professional Chartership: MRICS (Member of the Royal Institution of Chartered Surveyors) or equivalent is strongly preferred . Experience: 8–12+ years of relevant experience, with a minimum of 4–5 years within the UAE/GCC market managing large-scale building or infrastructure projects. Contractual Knowledge: In-depth knowledge of FIDIC suit of contracts, standard methods of measurement (POMI, NRM2, CESMM4), and Dubai Municipality/local authority frameworks. Software Skills: Advanced proficiency in CostX , Candy (CCS) , AutoCAD , Excel (advanced financial modeling), and ERP systems (SAP/Oracle). Communication: Exceptional negotiation, analytical, and stakeholder management skills in English (Arabic fluency is a plus). Benefits Competitive base salary package with performance bonuses. Comprehensive health and life insurance. Professional development opportunities and support for professional certifications. Clear career progression paths within project management.

Location: Dubai, United Arab Emirates We are seeking an experienced and detail-oriented Senior Planning Engineer to lead the scheduling, monitoring, and project control functions across our high-value construction and engineering projects. In this role, you will develop comprehensive baseline schedules, track project progress using Earned Value Management (EVM), identify potential delays, and implement effective mitigation strategies to ensure timely and cost-effective project delivery. Key Responsibilities Baseline Schedule Development: Create, optimize, and maintain detailed baseline schedules (WBS, activity networks, resource loading, and cost loading) using Primavera P6 and MS Project . Progress Monitoring & Reporting: Update master schedules regularly, perform Critical Path Method (CPM) analysis, and evaluate project performance against baseline metrics. Earned Value & Delay Analysis: Conduct Earned Value Management (EVM) tracking (SPI, CPI) and perform Time Impact Analysis (TIA) to assess and defend project delay claims/Extension of Time (EOT). Resource & Cash Flow Management: Prepare resource histograms, manpower allocation plans, and monthly cash flow forecasts in alignment with project budgets. Stakeholder Coordination: Collaborate closely with Project Managers, Site Engineers, Subcontractors, and Consultants to resolve scheduling bottlenecks and streamline workflow execution. Executive Reporting: Prepare detailed weekly, monthly, and dashboard reports highlighting KPI tracking, risk analysis, recovery plans, and progress photos. Requirements Education: Bachelor’s degree in Civil Engineering, Construction Management, or a related engineering discipline. Experience: 7–10+ years of progressive planning and project control experience within large-scale construction, infrastructure, or MEP projects in the UAE. Software Proficiency: Advanced expertise in Primavera P6 (Professional / EPPM). Strong skills in MS Project , MS Excel (advanced formulas, VBA/macros is a plus), and Power BI or AutoCAD. Certifications (Preferred): PMP (Project Management Professional) or PMI-SP (Scheduling Professional). Skills: Strong understanding of FIDIC contracts, delay analysis methodologies, and claim management. Excellent analytical, problem-solving, and communication skills. Benefits Competitive base salary package with performance bonuses. Comprehensive health and life insurance. Professional development opportunities and support for professional certifications. Clear career progression paths within project management.

Location: Dubai, United Arab Emirates We are seeking a precise and analytical Senior Cost Controller to manage project budgets, financial tracking, and cost risk analysis across our construction project portfolio. In this role, you will establish budget baselines, monitor live project expenses against forecasts, implement rigorous cost-control procedures, and provide executive management with accurate, data-driven financial reports to protect project profit margins. Key Responsibilities Budget Establishment & Breakdown: Develop and maintain baseline project budgets based on tender calculations, contractual agreements, and Work Breakdown Structures (WBS) / Cost Breakdown Structures (CBS). Cost Tracking & Variance Analysis: Continuously monitor site commitments, actual costs, equipment hire, materials usage, and labor expenses against baseline budgets to identify cost variances early. Earned Value & Forecasting: Perform monthly Cost Performance Index (CPI) and Schedule Performance Index (SPI) analyses; generate Estimate at Completion (EAC) and Estimate to Complete (ETC) reports. Cash Flow Management: Prepare monthly project cash flow forecasts, monitor cash inflow/outflow projections, and reconcile site expenditure with finance teams. Change Order & Variation Review: Evaluate the financial impact of scope changes, variation orders, and subcontractor claims alongside Quantity Surveyors and Commercial Managers. Subcontractor & Supplier Cost Audits: Audit and review subcontractor interim payment applications, purchase orders, and supplier invoices prior to payment approvals. Management Reporting: Produce comprehensive monthly Cost Value Reconciliations (CVR), financial progress reports, and risk exposure dashboards for project leadership. Requirements Education: Bachelor’s degree in Civil Engineering, Construction Management, Quantity Surveying, or Finance/Accounting. Experience: 7–10+ years of dedicated project cost control experience within civil, commercial building, or large-scale infrastructure construction projects. Software Proficiency: Advanced expertise in MS Excel (financial modeling, pivot tables, complex formulas, macros). Strong proficiency in Enterprise Resource Planning systems ( SAP , Oracle Primavera Unifier , or PRISM ). Familiarity with scheduling software ( Primavera P6 ) to align cost profiles with project progress. Key Competencies: Deep understanding of Earned Value Management (EVM) methodology and Cost Breakdown Structures (CBS). Strong knowledge of construction financial processes (CVR, invoicing, retention, commitments). Excellent analytical mindset, commercial acumen, and cross-departmental communication skills. Benefits Competitive base salary package with performance bonuses. Comprehensive health and life insurance. Professional development opportunities and support for professional certifications. Clear career progression paths within project management.

Location: Tbilisi, Georgia We are looking for a welcoming and organised Showroom Host for our sales gallery in Tbilisi. You will greet every visitor, introduce them to our projects and make sure each client is smoothly connected with the right sales manager. Key responsibilities: Greet guests and create a warm, professional atmosphere in the showroom Give visitors an initial overview of our projects Schedule viewings and appointments for the sales team Record visitor details and enquiries accurately in the CRM Handle phone calls, emails and messenger enquiries Keep the gallery and presentation materials in excellent order Help with administrative work and showroom events Requirements 1+ year at a premium showroom, luxury boutique, hotel front desk or in a similar role A polished, professional approach to guests Strong attention to detail and good organisational skills Comfortable working with a CRM and other digital tools A positive, service-minded attitude Fluency in Russian and Georgian Working knowledge of English Benefits Salary A modern, premium showroom as your workplace An introduction to our projects and to the real estate sector A front-line role in a friendly, client-focused team

Location: Tashkent, Uzbekistan We are looking for an experienced Senior Sales Manager to work with our private clients in Tashkent. You will look after high-net-worth buyers personally, from the first conversation to the closing of the deal. The role combines premium real estate sales with a high standard of personal service. Key responsibilities: Develop and manage relationships with high-net-worth private clients Generate new business through your own professional network and referrals Organise and conduct private property viewings and one-to-one presentations Understand each client’s goals, preferences and investment criteria, and offer tailored solutions Lead negotiations and manage the full sales cycle through to closing Keep client information confidential and record all deal activity accurately in the CRM Maintain long-term relationships with clients and support them after the purchase Meet individual targets for deals and sales volume Requirements At least 4 years of experience in premium sales: real estate, private banking, luxury automotive, jewellery or a similar field An established network of high-net-worth clients Experience in conducting private viewings and one-to-one presentations Tact and discretion, and a high standard of client service Strong negotiation and relationship management skills A proven sales track record with measurable results Fluent Russian and fluent Uzbek Good English Benefits Salary and an increased commission A premium property portfolio to offer your private clients Autonomy in building and managing your own client relationships Private viewing arrangements and personal presentation support

Location: Tbilisi, Georgia We are looking for a seasoned sales professional to join our private client team in Tbilisi, someone who knows how to work with discerning buyers. You will offer clients a personal, discreet and seamless experience, and close high-value property transactions. Key responsibilities: Act as the personal point of contact for a portfolio of high-net-worth clients Bring in new clients through your existing network and personal recommendations Host private viewings and individual project presentations Shape tailored property proposals around each client’s lifestyle and investment priorities Negotiate and close premium transactions from start to finish Handle client data with full confidentiality and keep CRM records accurate Provide ongoing after-sales care to build long-term loyalty Achieve personal sales and revenue goals Requirements 4+ years in premium or luxury sales, for example in real estate, private banking, luxury cars or fine jewellery An existing network of affluent, high-net-worth clients Experience in running private viewings and personal presentations A tactful, discreet manner and a commitment to excellent service Proven results in closing high-value deals Excellent relationship-building and negotiation skills Fluency in Russian and Georgian A good command of English Benefits Salary and an increased commission Access to premium projects for private viewings and presentations Freedom to develop your own private client portfolio A high-value product that matches the expectations of discerning buyers

Location: Uzbekistan We are looking for a results-driven Sales Manager to join our real estate sales team in Tashkent. In this role, you will guide clients through the full purchase journey, from first contact to closing. You will work with leads from partner agencies, online campaigns and showroom visits. Key responsibilities: Handle incoming leads from partner agencies, online advertising and walk-in showroom visitors Identify client needs, budget and investment goals, and recommend suitable properties Prepare for and conduct property viewings and project presentations Manage the full sales cycle: negotiation, offer, booking and closing Keep all client interactions, deal stages and follow-ups up to date in the CRM Build and maintain long-term relationships with clients and partner agencies Meet monthly and quarterly targets for deals, sales volume and conversion Monitor the Tashkent real estate market, competitor projects and pricing Requirements At least 2 years of sales experience in real estate or another high-value product (e.g. banking, premium automotive, luxury retail) A proven track record with measurable results: number of deals, sales volume and conversion rates Experience working with leads from several channels and conducting client viewings or presentations Hands-on experience with CRM systems Fluent Russian and fluent Uzbek English is a plus Strong negotiation, communication and presentation skills Organised and target-oriented, with the ability to manage several clients and deals at once Benefits Salary and commission on each deal A steady flow of leads from partner agencies, online advertising and showroom visits A well-equipped showroom for client meetings and presentations A CRM system and sales tools to manage your pipeline

Location: Tashkent, Uzbekistan We are looking for a Sales Gallery Manager to welcome clients at our showroom in Tashkent. You will be the first person visitors meet, so you will play a key role in their first impression of our projects and in passing them on to the sales team. Key responsibilities: Welcome visitors to the sales gallery and look after their comfort Give clients a first introduction to our real estate projects Book property viewings and meetings with sales managers Enter client contacts and enquiry details into the CRM Answer incoming calls and messages Keep the showroom organised, presentation materials up to date and the space ready for clients Support the sales team with administrative tasks and client events Requirements At least 1 year of experience in a premium showroom, luxury retail, hotel reception or a similar client-facing role A professional manner in line with a premium environment Excellent attention to detail Basic experience with a CRM or other client databases Friendly and confident communication skills Fluent Russian and fluent Uzbek Working English Benefits Salary A workplace in a premium sales gallery Training on our projects and on the CRM system Daily contact with clients and close teamwork with the sales team

Location: Dubai, United Arab Emirates We’re currently looking for a Operations & Admin assistant to join our marketing team. This is full-time office-based role with working schedule: Monday-Saturday, 9:00 AM – 6:00 PM. Office located in Dubai Hills or Al Barsha (Art of Living Mall). Responsibilities Administration Ordering, activating, and tracking SIM cards for employees Receiving, sending, and tracking correspondence and courier deliveries Preparing, coordinating, filing, and monitoring contract deadlines Handling management requests, including personal errands Reporting and Record-Keeping Maintaining and updating internal reports Organizing and maintaining reporting documentation Tracking company assets, including IT equipment, devices, and supplies, as well as their distribution and return HR Support Tracking employee leave and maintaining leave records Tracking employee birthdays and organizing birthday greetings Providing basic HR support, including assistance with documentation, onboarding new employees (in the future), and answering routine team questions Vendor Management Sourcing and coordinating local vendors, including printing companies, couriers, and suppliers Requesting quotations, placing orders, and monitoring deadlines and quality Communications Managing and moderating work-related chats Maintaining timely communication with employees and vendors via messaging apps Requirements Location: Based in Dubai and comfortable working on-site 6/1. Experience working in the UAE preferred. Work experience: 1-2 years of experience in administrative support, office management, operations coordination, or a similar role. Fluent Russian is a big plus. English proficiency: Sufficient for day-to-day business correspondence and communication with local suppliers and vendors in Dubai. Strong organizational skills and attention to detail: Ability to organize information, maintain document and asset records, track deadlines, and follow up on tasks. Effective communication skills: Ability to communicate professionally with management, team members, and external vendors, both online and in person. Ownership and accountability: Ability to handle day-to-day administrative matters independently, respond promptly to requests, and ensure tasks are completed on time. Multitasking and prioritization: Ability to manage multiple tasks simultaneously and prioritize them according to urgency and importance. Confident use of MS Office or Google Workspace: Experience working with spreadsheets, documents, internal reports, and databases. Strong interpersonal and coordination skills: Ability to build effective working relationships with vendors, request quotations, and coordinate orders and deliveries. Flexibility: Willingness to handle a variety of administrative requests, including organizational and personal tasks assigned by management. Benefits Fixed salary Visa sponsorship Medical insurance Annual paid leave Modern office Dynamic, fast-growing, and collaborative team Professional growth and career development opportunities

Location: Tashkent, Uzbekistan We are looking for a Marketing and Events Manager to build the visibility of our real estate projects in Tashkent. You will plan and run marketing campaigns and events, manage partnerships and media activity, and work closely with the sales team to attract qualified buyers. Key responsibilities: Plan and implement marketing campaigns for our real estate projects Organise project launches, client events and presentations from concept to delivery Manage relationships with local media and coordinate press and advertising placements Plan and oversee outdoor advertising campaigns Develop partnerships with brands, venues and business communities Select, brief and manage agencies, contractors and suppliers Plan and control marketing and event budgets Track campaign and event results and report on their effectiveness Requirements At least 3 years of marketing experience in real estate, premium brands or hospitality A portfolio of events you have organised yourself, with examples you can present Experience with local media, outdoor advertising and partnership marketing Proven experience in managing contractors and budgets Strong organisational and project management skills Fluent Russian and fluent Uzbek Good English Benefits Salary A dedicated budget for marketing campaigns and events Full ownership of events from concept to delivery The opportunity to shape how our projects are presented in the market

Location: Tbilisi, Georgia We are seeking an experienced and commercially driven Head of Sales to lead residential real estate sales in Tbilisi, Georgia. The ideal candidate will have a strong track record in selling new-build apartments, experience managing a high-performing sales team, and an established network of local real estate agencies, brokers, investors, and high-net-worth clients. This role requires a hands-on sales leader who can manage high volumes of online leads, optimize the sales funnel, develop strategic partnerships, and consistently achieve sales targets. Key Responsibilities Develop and execute the sales strategy for residential real estate projects in Tbilisi. Lead, manage, and motivate a sales team of at least 5 people. Set sales targets, establish KPIs, and monitor individual and team performance. Build and maintain strong relationships with real estate agencies, brokers, investors, and high-net-worth clients. Manage the full sales cycle, from online lead generation and qualification to negotiations and deal closing. Oversee high-volume online leads and ensure timely follow-ups and effective conversion. Ensure daily CRM usage, accurate pipeline management, and regular sales reporting. Analyze conversion rates, lead sources, and sales performance to identify areas for improvement. Collaborate with marketing to improve lead quality, campaign effectiveness, and sales conversion. Personally participate in negotiations with key clients and support high-value transactions. Monitor local property market trends, competitor activity, pricing, and customer demand. Requirements At least 5 years of experience selling new-build residential properties in Tbilisi, preferably within the mid-to-premium or premium segment. Proven experience managing a sales team of 5 or more people. An established network of local real estate agencies, brokers, and property investors. Access to a network of affluent clients and proven experience closing residential property deals. Experience handling high volumes of online leads and converting them into sales. Strong practical experience with CRM systems, sales funnels, lead tracking, and performance reporting. Demonstrated ability to achieve sales targets and improve team productivity. Excellent leadership, negotiation, communication, and relationship-management skills. Fluent Russian and Georgian, with good English proficiency. Benefits Career Growth Competitive Salary Professional Development

Location: Serbia; Cyprus; London, United Kingdom; Amsterdam, Netherlands; Singapore; Georgia We are looking for a Head of ML / Head of Quant Research to take full ownership of developing and scaling machine learning trading strategies in crypto markets (Spot / Perpetuals). You will take over a live, operating production ML trading system with existing Capital Under Management and lead a dedicated research team. Key Responsibilities Full Ownership: Take complete control of the research pipeline, model architecture, signal generation, and risk limits. Alpha Generation: Design, backtest, and deploy new profitable ML models and quantitative trading strategies. Execution & Scaling: Optimize execution algorithms, refine live strategy performance, and scale capital under management. Leadership: Lead, mentor, and grow a team of quant researchers and developers. Requirements Education & Mathematical Background: Degree in CS / Math / Data Science from a top-tier university (MIPT, HSE, MSU, SPbSU, ITMO, YSDA, or international equivalents). Strong foundation in probability, statistics, linear algebra, and algorithms. Tech Stack & Hard Skills: Python (NumPy, Numba). PyTorch or JAX (for the ML track) OR advanced backtesting/quantitative modeling frameworks (for the Quant track). Proven track record of developing profitable ML models or quantitative trading strategies in production. Nice to Have: Experience in crypto/HFT/algorithmic trading (Order Book dynamics, L2/L3 data, funding rate arbitrage, liquidations). Proficiency in C++ (reading, profiling, and optimizing performance). Competitive programming / Kaggle achievements (IMO, IOI, ICPC, Codeforces, Kaggle Master/GM) or top-tier publications (NeurIPS, ICML, ICLR). English: A2+ (Internal team communication is in Russian; fluent spoken English is not required). Benefits Competitive fixed salary. PnL share (individual agreement). Direct influence on risk limits, capital allocation, and research roadmap. Remote work or office in Serbia, official contracting via Dubai / Serbia.

Location: Tashkent, Uzbekistan We are looking for a Broker Tour Manager to host international real estate brokers visiting Tashkent. You will plan and run their tours from arrival to departure, so that every guest has a smooth, well-organised and memorable experience of our projects and the city. Key responsibilities: Plan and coordinate broker tour programmes from start to finish Arrange airport transfers, hotel accommodation and local transport Organise and accompany property viewings and project presentations Plan and host business dinners and networking events Act as the main point of contact for visiting groups and VIP guests throughout their stay Work with the sales team, hotels, restaurants and suppliers to deliver each programme Manage tour budgets, schedules and logistics documentation Collect guest feedback and suggest improvements for future tours Requirements At least 2 years of experience in hospitality, a DMC, events, MICE or tourism Hands-on experience in managing groups and looking after VIP guests Strong organisational and planning skills, with excellent attention to detail The ability to stay calm and find solutions under pressure Fluent English and Russian Uzbek is a plus Flexibility to work some evenings and weekends, depending on tour schedules Benefits Salary An international environment, working with brokers from different countries A varied role that combines hospitality, events and real estate Close cooperation with the sales team and our partner hotels and venues

Location: USA Workplace: Remote Solvd Inc. is a technology services company that helps enterprises build and scale with AI. We operate through three business units: Core AI, Cloud, and Agentic Engineering. Together, they bring deep engineering expertise and an outcome-first mindset to help clients reimagine how they build, operate, and grow, turning the promise of AI into real, measurable business impact. We are looking for a self-driven, entrepreneurial sales hunter to expand Solvd's client base with new enterprise logos. You will stay ahead of market and technology trends, understand the challenges and priorities of our target customers, and translate them into opportunities that drive real business outcomes. You will generate pipeline through every available channel, including marketing-led campaigns, industry conferences and events, technology and alliance partnerships, and targeted outreach. You will own each opportunity strategically from first conversation through contract signature. That means building a deep understanding of customer needs, articulating Solvd's value proposition with clarity and conviction, and bringing together the right internal teams to shape outcome-driven solutions. Success in this role is measured not only by deals won, but by clients who see value early and become long-term partners. WHAT YOU'LL DO New Logo Prospecting and Pipeline Generation - Identify, target, and engage new enterprise and upper mid-market clients across priority industries. - Generate pipeline through all channels: outbound prospecting, marketing campaigns, account-based marketing, conferences, industry events, and partner ecosystems (hyperscalers, AI platform providers, and technology partners). - Build and execute a disciplined target account plan grounded in market research and customer insight. End-to-End Deal Ownership - Own the full sales cycle: discovery, qualification, proposal, pricing, negotiation, and closure. - Engage senior stakeholders (C Level execs and line-of-business leaders) and build trusted relationships across the buying group. - Sell on value, connecting Solvd's capabilities across AI, agentic engineering, digital, data, and cloud to the client's business priorities and measurable outcomes. - Lead the commercial process, including MSAs, SOWs, procurement, and legal discussions, in partnership with internal finance and legal teams. Customer Relationships and Thought Leadership - Build strong, trusted relationships with client stakeholders, acting as their advocate within Solvd. - Share Solvd's point of view on AI, agentic engineering, and digital transformation with customers and prospects. - Represent Solvd at industry conferences, events, and forums, strengthening brand presence and converting conversations into qualified opportunities. - Bring market and customer insights back to internal leaders, sharing a clear point of view on market trends, competitive dynamics, and emerging demand. Cross-Functional Collaboration - Partner with solution architects, delivery leaders, and practice teams across Agentic Engineering to ensure outcome-driven solutioning. - Work with Engineering teams to shape and build service offerings that meet evolving customer requirements. - Collaborate with Marketing on campaigns, account-based marketing, and event strategy to drive targeted demand. - Work with alliance and partnership teams to co-sell and build joint pipeline. Sales Discipline and Forecasting - Maintain strong CRM discipline, keeping all opportunities, activities, and forecasts accurate and up to date. - Provide reliable pipeline reviews and quarterly forecasts to leadership. Account Ownership and Transition - Own each new account for six months after closure, ensuring a successful delivery start and customer delight. - Identify early expansion opportunities and grow the initial engagement where possible. - Execute a structured handoff to the assigned Client Partner, including account plan, stakeholder map, and growth opportunities. WHAT YOU BRING - 10+ years of B2B sales experience in IT services, digital engineering, or consulting, with at least 6 years in a new logo (hunter) role. - Proven track record of consistently meeting or exceeding $3M to $4M annual new business quotas. - Demonstrated success closing services deals of $1M to $3M+ with enterprise clients. - Experience selling to C-level and senior technology and business leaders. - Deep domain knowledge of one or more target industries (e.g., insurance, financial services, healthcare, retail, travel and hospitality). - Solid understanding of AI, digital, data, and cloud services and the ability to discuss them credibly with clients. - Experience negotiating MSAs, SOWs, and commercial terms. - Exposure to Agentic Engineering and COTS (commercial off-the-shelf) products is strongly preferred. PREFERRED - Experience selling Digital, Modernization, Generative AI, or agentic solutions. - Established relationships with leading COTS (Salesforce, Adobe, ServiceNow, Shopify etc) or AI platform partners. - Familiarity with structured sales methodologies such as MEDDICC, Challenger, or Solution Selling. - Proficiency with Salesforce or similar CRM platforms. WHAT SUCCESS LOOKS LIKE Success in this role will be measured against three primary KPIs: 1. New Logo Bookings - Target: $2 million in Year 1; $3 million annually from Year 2 onward. - Measurement: Total signed contract value (bookings) from new logos closed within the fiscal year. 2. New Logo Acquisition - Target: At least one new logo per quarter, totaling four or more annually. - Measurement: New clients with a signed MSA and first SOW or purchase order, with no Solvd revenue in the prior 24 months. 3. Qualified Pipeline Coverage - Target: Maintain qualified pipeline at 3× the annual bookings target—$6 million in Year 1 and $9 million from Year 2 onward. - Measurement: Value of opportunities in the CRM that meet agreed qualification criteria, such as MEDDICC, reviewed monthly. SUPPORTING PERFORMANCE INDICATORS The following indicators will be reviewed quarterly: - Win rate: Achieve a win rate of 25% or higher on qualified opportunities. - Account handoff quality: Support client satisfaction and account growth during the six-month ownership period, with a documented handoff to the Client Partner. - Forecast accuracy: Maintain quarterly bookings forecasts within ±10% of committed bookings. YOUR FIRST YEAR - First 90 days: Build a target account plan, engage marketing and partner channels, and develop $3M+ of qualified pipeline. - First 6 months: Close the first new logo and reach full 3x pipeline coverage. - First 12 months: Deliver $2M in net new revenue and 4+ new logos, with each account successfully transitioned to a Client Partner. WHAT WE OFFER - Competitive base salary plus a compelling commission plan. - Comprehensive benefits, including health, dental, and vision insurance, a 401(k) plan, and paid time off. - The opportunity to build a book of business in one of the fastest-growing areas of technology. - Direct access to leadership and a collaborative, entrepreneurial culture. When you join Solvd, you'll… - Shape real-world AI-driven projects across key industries, working with clients from startup innovation to enterprise transformation. - Be part of a global team with equal opportunities for collaboration across continents and cultures. - Thrive in an inclusive environment that prioritizes continuous learning, innovation, and ethical AI standards. Ready to make an impact? If you're excited to build things that matter, champion responsible AI, and grow with some of the industry’s sharpest minds. Apply today and let’s innovate together. Solvd is an equal opportunity employer.

Location: Paris Workplace: OnSite ABOUT MISTRAL Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms. We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited. Our mission Build and lead a practical, high-trust health and safety program for Mistral AI’s rapidly expanding data center operations. You will protect employees, contractors and visitors while enabling safe deployment and operation of increasingly dense AI compute infrastructure across colocation sites. You will turn complex operational risks into clear standards, effective controls and measurable improvements. Operating context & accountability You will be the safety partner to Data Center Operations, IT Operations, infrastructure delivery, Security, Legal and People teams, and work directly with colocation operators, installation contractors and OEM service partners. Your remit spans live sites, deployment projects, commissioning and transitions into operations. You will ensure that safety responsibilities are clearly defined and that Mistral-controlled activities meet applicable requirements while challenging partner performance where shared interfaces create risk. Key responsibilities - safety management and compliance - Own the operational health and safety management framework for the data center portfolio: policy, critical-risk standards, annual objectives, assurance calendar, risk registers, incident classifications, documentation and management reporting. - Interpret applicable occupational health and safety requirements with local specialists; translate them into site-level expectations, control plans and auditable evidence across different countries. - Lead regular risk assessments, inspections and assurance reviews; prioritize findings by severity and exposure, assign owners and verify corrective actions have actually reduced risk. - Create consistent arrangements for site access, inductions, competency checks, contractor onboarding, safety briefings and refresher training, including evidence of completion. - Develop meaningful leading and lagging indicators, including high-potential near misses, overdue critical actions, training coverage, contractor observations and incident trends; present clear recommendations to leadership. - Support supplier selection and contract reviews by defining appropriate safety requirements, escalation expectations and minimum standards for colocation and technical service partners. Key responsibilities - operational and technical risk - Provide safety oversight for electrical work interfaces, energized equipment, isolation and lockout/tagout, switching coordination, arc-flash exposure and simultaneous activities in live data halls. - Assess safe systems of work for heavy rack deliveries, lifting and rigging, material handling, battery systems, working at height, temporary works, confined spaces where relevant and high-density IT installation. - Review method statements, risk assessments, permits to work and job safety analyses for high-risk activities, ensuring that scope, boundaries, competence, emergency arrangements and hold points are understood. - Partner with engineering teams on the risks introduced by direct-to-chip liquid cooling, CDUs, coolant handling, pressurized circuits, leak detection, hot surfaces and changing rack densities. - Participate in readiness reviews before energization, commissioning, major deployments and changes in operating configuration; confirm critical safety issues are resolved or escalated before work proceeds. - Coordinate emergency planning and drills with colocation operators and emergency responders for fire, evacuation, electrical incidents, coolant leaks, medical emergencies and loss of critical infrastructure. Key responsibilities - investigations and culture - Lead or coordinate investigations of incidents, unsafe conditions and high-potential near misses involving Mistral activities; use structured causal analysis and share actionable learning across the portfolio. - Challenge the completeness and quality of provider or contractor investigations when Mistral personnel or equipment may be exposed; track preventive measures through verification. - Coach engineers, managers and vendors to identify hazards early, stop unsafe Mistral-controlled work and raise concerns without hesitation. - Build strong partnerships with operations, construction, logistics, physical security, compliance and HR; communicate safety expectations clearly in written guidance, training and site discussions. - Provide practical support to other regions during major incidents, rapid expansion or unusual operational risk. What success looks like - Critical activities are governed by clear, adopted controls and a consistent standard across sites. - High-severity findings are visible, owned and resolved; incident learning results in verified preventive action. - Site and contractor training, emergency readiness and compliance evidence are maintained and readily accessible. - The safety program scales with infrastructure growth without creating unnecessary bureaucracy. Minimum qualifications - At least 5 years of practical health and safety experience in operational, industrial, construction or mission-critical environments. - Experience implementing safety programs, contractor controls, inspections, risk assessments, investigations and training. - Working knowledge of occupational safety regulations and high-risk work controls; ability to coordinate country-specific requirements. - Strong communication and influencing skills across technical teams, suppliers and senior stakeholders; fluent professional English. - Ability to work regularly on site and travel between data center locations; valid driving licence where required for site access. Preferred qualifications - Data center, manufacturing, power infrastructure or complex construction experience involving employees and multiple contractors. - Experience with electrical safety, critical mechanical systems, commissioning and work in live operational facilities. - Recognized HSE qualification and familiarity with ISO 45001-based management systems. - Experience with international portfolios, colocation operators and high-density IT or liquid-cooled systems. WHAT WE OFFER We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks. For the most up-to-date details on benefits available in your location, please refer to our Benefits page https://app.notion.com/p/mistralai/Benefits-at-Mistral-36e6ba59a7fe836b93dd01737fcc27ef?source=copy_link. PRIVACY POLICY Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy https://legal.mistral.ai/terms/applicant-privacy-policy.

Location: Remote (United States | Canada) Workplace: Remote 1Password is growing. We’ve surpassed $500M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing. About 1Password At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. Product Marketing and Enablement connects 1Password’s product strategy to the customer conversations that drive growth. In this Senior Staff individual contributor role, you’ll own the product-to-field motion for Enterprise Password Manager (EPM), Agentic Access—including Developer Tools—and Privileged Access, helping Account Executives (AEs), Sales Engineers (SEs), and Customer Success Managers (CSMs) connect the needs of Information Technology (IT), security, and engineering teams to the right solutions. Through clear technical storytelling, credible sales guidance, and close partnership with Product and Sales, you’ll help 1Password advance its mission to unleash employee productivity without compromising security. Reporting to the Director, Product Marketing and Enablement, this role is remote across the United States and Canada. How we’re using AI today Our Engineering, Product, and Design teams are thoughtfully integrating AI across the full software and product development lifecycle to move faster without sacrificing quality or security. In practice, that looks like engineers using AI-assisted coding tools to accelerate reviews and catch bugs earlier, product managers synthesizing user research at scale, and designers rapidly prototyping and iterating with AI-generated mockups. We approach AI the same way we approach security: with clear principles, human accountability at every consequential decision point, and rigorous evaluation before anything ships to customers. This is a remote opportunity within Canada and the US. What we're looking for: • Experience bringing complex technical Business-to-Business (B2B) products, new use cases, or emerging categories to market. • Experience working in a sales-led organization with enterprise sellers, Sales Engineers, technical buyers, and complex buying cycles. • Experience building a product motion across discovery, evaluation, technical validation, purchase, and expansion. • Experience partnering across Product, Engineering, Product Marketing, Sales, and GTM Enablement, with the ability to build credibility with technical and executive audiences. • Deep fluency in identity security, Privileged Access Management (PAM), secrets management, or agentic access, along with working knowledge of developer tools and the ability to translate technical product behavior into clear customer-facing guidance. • Strong written and verbal communication skills, strategic judgment, and the ability to influence senior stakeholders while making thoughtful decisions in ambiguous environments. • Experience launching a new product, category, or sales motion in identity security, access management, developer tools, or a related technical market; using field insights, win-loss feedback, or seller research to prioritize work; or holding security certifications or equivalent technical training. What you can expect: • Own the product enablement plan for Enterprise Password Manager, Agentic Access—including Developer Tools—and Privileged Access, prioritizing readiness work based on business impact, customer needs, launches, and field evidence. • Translate Product Marketing strategy into sales motions that help IT, security, and engineering buyers secure access for developers, artificial intelligence (AI) agents, and privileged users. • Create the pitch decks, talk tracks, qualification questions, discovery guides, product training, and other field assets needed to support customer conversations from discovery through expansion. • Define how the portfolio fits into annual sales plays, including the personas to engage at each stage of the buying journey and the role of strategic technology and AI partnerships. • Act as an escalation point for strategic opportunities, join live customer conversations, support discovery and demos, and coach sellers through complex technical questions and objections. • Partner with Technical Marketing and Demo Engineering to map demos to sales plays and provide the customer, use-case, and product context needed to build credible launch and sales demonstrations. • Measure field readiness, lead win-loss analysis, identify recurring objections and adoption barriers, and bring clear recommendations to Product, Product Marketing, Sales Enablement, and senior leadership. USA-based roles only: The annual base salary for this role is between $180,000 USD and $261,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. Canada-based roles only: The annual base salary for this role is between $152,000 CAD and $220,000 CAD, plus immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set. This posting is for an existing vacancy. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone https://blog.1password.com/inside-the-culture-powering-1passwords-next-chapter/. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. How we work with AI We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password. This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. To us, this means we do ask that you join live interviews without using AI tools so we can get to know how you communicate, solve problems, and collaborate with others. Our approach to remote work We believe in the power of remote work, but recognize that in-person connection is important to help us achieve our mission. While we are a remote-first company, travel for in-person engagement is a part of almost all roles, and we require our employees to be ready and willing to take part. Frequency will depend on role and responsibilities, and may include, but is not limited to: annual department-wide offsites, team meetings, and customer/industry events. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing 👶 Maternity and parental leave top-up programs 🩺 Competitive health benefits 🏝 Generous PTO policy Growth and future 📈 RSU program for most employees 💸 Retirement matching program 🔑 Free 1Password account Community 🤝 Paid volunteer days 🏆 Peer-to-peer recognition through Bonusly 🌎 Remote-first work environment *Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting. You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law. 1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form https://jobs.ashbyhq.com/1password/automation-notice. For additional information see our Candidate Privacy Notice https://1password.com/files/candidate-privacy-notice.pdf.

Location: Remote (United States | Canada) Workplace: Remote 1Password is growing. We’ve surpassed $500M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing. About 1Password At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. Product Marketing and Enablement connects 1Password’s product strategy to the customer conversations that drive growth. In this Senior Staff individual contributor role, you’ll own the product-to-field motion for Unified Access, Software as a Service (SaaS) Manager, and multi-product expansion, helping Account Executives (AEs), Sales Engineers (SEs), and Customer Success Managers (CSMs) connect the needs of Information Technology (IT), security, finance, and executive buyers to the right solutions. Through clear cross-product storytelling, sales guidance, and close partnership with Product and Sales, you’ll help 1Password advance its mission to unleash employee productivity without compromising security. Reporting to the Director, Product Marketing and Enablement, this role is remote across the United States and Canada. How we’re using AI today Our Engineering, Product, and Design teams are thoughtfully integrating AI across the full software and product development lifecycle to move faster without sacrificing quality or security. In practice, that looks like engineers using AI-assisted coding tools to accelerate reviews and catch bugs earlier, product managers synthesizing user research at scale, and designers rapidly prototyping and iterating with AI-generated mockups. We approach AI the same way we approach security: with clear principles, human accountability at every consequential decision point, and rigorous evaluation before anything ships to customers.   This is a remote opportunity within Canada and the US. What we’re looking for: • A track record of bringing complex technical Business-to-Business (B2B) products, new use cases, or emerging categories to market, with the ability to build product motions spanning discovery, evaluation, technical validation, purchase, adoption, and expansion. • Familiarity with sales-led enterprise organizations, including complex buying cycles, Account Executives (AEs), Sales Engineers (SEs), technical buyers, and multi-threaded customer opportunities. • Cross-functional leadership across Product, Engineering, Product Marketing, Sales, and Go-to-Market (GTM) Enablement, with credibility among Information Technology (IT), security, finance, and executive audiences. • Deep fluency in multi-product enterprise software, Software as a Service (SaaS) management, or platform narratives, along with working knowledge of enterprise IT, cross-sell motions, and value-based selling. • The ability to translate technical product behavior into clear enablement content that addresses customer problems, key use cases, and business value; collaborate effectively with Product and Engineering subject-matter experts; and earn the trust of SEs and technical buyers. • Strategic leadership with limited supervision, including shaping portfolio priorities, readiness roadmaps, operating practices, and measurement approaches; influencing senior leaders without formal authority; and making thoughtful trade-offs in ambiguous environments. • Strong written and verbal communication across technical, commercial, and executive audiences, including the ability to explain complex products in plain English, develop compelling narratives, maintain a clear point of view, and update recommendations when the evidence changes. You also use artificial intelligence (AI) thoughtfully to accelerate research, analysis, and content development while retaining ownership of strategy, judgment, and quality. Preferred qualifications: • Exposure to launching products, categories, or sales motions in SaaS management, enterprise platforms, cross-sell, or related markets; working with cross-functional buying groups and multi-threaded enterprise deals; using field data, call insights, win-loss feedback, or seller research to prioritize execution; or holding security certifications or equivalent technical training. What you can expect: • Own the product enablement plan for Unified Access, SaaS Manager, and multi-product expansion, prioritizing readiness work based on business impact, customer needs, launches, and field evidence. • Own the Unified Access field narrative, master deck, pitch decks, talk tracks, qualification questions, discovery guidance, and product training that help sellers tell one connected story. • Adapt the Unified Access and SaaS Manager stories for IT, security, finance, and executive buyers, translating product capabilities into clear customer and business value. • Define how the products fit into cross-sell, upmarket, and multi-product sales plays, including expansion from the Enterprise Password Manager base and strategies for multi-threading opportunities. • Act as an escalation point for strategic opportunities, join live customer conversations, support discovery and demos, and coach sellers through complex technical questions and objections. • Equip CSMs with the stories and guidance they need to drive cross-sell, adoption, and expansion across the portfolio. • Partner with Technical Marketing and Demo Engineering to map demos to sales plays, then use field feedback, win-loss analysis, and customer insights to improve product decisions, messaging, launches, and enablement.   USA-based roles only: The annual base salary for this role is between $180,000 USD and $261,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. Canada-based roles only: The annual base salary for this role is between $152,000 CAD and $220,000 CAD, plus immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set. This posting is for an existing vacancy. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone https://blog.1password.com/inside-the-culture-powering-1passwords-next-chapter/. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. How we work with AI We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password. This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. To us, this means we do ask that you join live interviews without using AI tools so we can get to know how you communicate, solve problems, and collaborate with others. Our approach to remote work We believe in the power of remote work, but recognize that in-person connection is important to help us achieve our mission. While we are a remote-first company, travel for in-person engagement is a part of almost all roles, and we require our employees to be ready and willing to take part. Frequency will depend on role and responsibilities, and may include, but is not limited to: annual department-wide offsites, team meetings, and customer/industry events. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing 👶 Maternity and parental leave top-up programs 🩺 Competitive health benefits 🏝 Generous PTO policy Growth and future 📈 RSU program for most employees 💸 Retirement matching program 🔑 Free 1Password account Community 🤝 Paid volunteer days 🏆 Peer-to-peer recognition through Bonusly 🌎 Remote-first work environment *Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting. You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law. 1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form https://jobs.ashbyhq.com/1password/automation-notice. For additional information see our Candidate Privacy Notice https://1password.com/files/candidate-privacy-notice.pdf.

Location: San Francisco, CA | New York City, NY About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role As a Product Manager, Technical, you will own and be responsible for building a world class support experience for Anthropic's customers and the Product Support team. You will partner with Product Support Operations, AI Support, Billing, Fraud, and Product Engineering teams to build the systems that decide how Anthropic's users get unblocked when something goes wrong, and how what they report turns into product fixes, in partnership with the product teams that own the experience. Claude will be the primary operator of that support experience. Partner with Product Support Operations, AI Support, and product engineering teams to own the systems behind the support experience end to end: the path from a recurring support driver to a shipped product fix, the Claude-based AI support layer that handles most inbound volume, and the tooling that helps human agents resolve what’s left quickly and accurately. . Your north star is fewer support cases per user, and whole categories of cases eliminated, even as the product grows. The best outcome is a case that never gets opened because the product problem behind it was found and fixed. Everything in the support experience is in scope. You decide where to start. You'll define the end-to-end experience Claude delivers: diagnosing a billing failure, resolving it or escalating it, recognizing when the same failure is showing up across many customers, filing the bug with repro steps and a proposed fix, getting that to the engineering team that owns the driver, following up with the customer to confirm the issue was actually resolved, and confirming the category actually goes away once the fix ships. You will define and own the strategy and roadmap for the support-to-product feedback loop, including the escalation paths for billing, fraud, and high-visibility cases, and the metrics that show whether contact rate is falling. Responsibilities Deeply understand the needs of Product Support Operations, AI Support, Billing, Fraud, and the product engineering teams that own support drivers, from specialists handling enterprise escalations to engineers who need a support case turned into a reproducible bug they can fix. Define and iterate on the support-to-product loop: how a case is classified, how recurring drivers are surfaced in near real time with case examples and recommended fixes, how each driver gets a named owner, and how we confirm the fix decreased case volume. Own the metrics behind it:  inbound case volume by driver, drivers fixed at the root, and time from first case to shipped fix, alongside the response-time and CSAT targets Product Support Operations already runs on. Own the customer's experience of getting unblocked: how quickly a user reaches a resolution and how little friction they hit on the way, whether Claude resolves the case or hands it to a specialist. Minimize the blast radius of novel issues. New models and product changes will keep creating new drivers no one can predict; catch each one at its first reports, assess impact, and get the fix prioritized while the affected group is still small. Partner with engineering and data science to build the systems that scale with Anthropic’s growth: Claude as the first responder, the data pipeline behind driver detection, and the tooling that lets Claude hand a diagnosed case to the right team. Drive product strategy and roadmap for the in-house Claude support layer, including what Claude resolves on its own, what it escalates and to whom, and how far it goes toward filing and fixing the underlying product issue itself. Own the trade-off framework between intake reduction, response time, cost, and quality, making transparent prioritization decisions about which drivers get fixed first and communicating them clearly to Product Support and senior leadership. Build conviction about what support looks like when Claude is the primary operator, and translate that into a roadmap that gets Anthropic there ahead of the volume curve. You may be a good fit if you have 7+ years of product management experience, with deep exposure to support systems, customer operations tooling, billing or payments, or internal platforms that serve operations teams Experience taking technical platform products from infancy to scale: you've built something from the ground up and grown it to serve demanding internal or external engineering customers Track record of building products that balance the needs of multiple personas, and of making prioritization trade-offs between them and communicating them clearly Ability to internalize complex technical systems (case routing, billing and payments flows, LLM-based agents, data pipelines) and translate that understanding into a comprehensive product vision Fluent across functions: you're equally credible reading a failed-payment trace with engineers, walking a specialist through why a driver got deprioritized, and explaining intake trends to leadership A strong thesis on how AI changes support: you've thought deeply about what happens when the agent that answers the case can also diagnose, file, and fix what caused it, and you want to build that Experience scaling an LLM-based product or experience from prototype to real volume, and a clear view of what breaks on the way: quality drift, cost, latency, and user trust Scrappy and resourceful: you do what it takes to get things done in a fast-moving environment Strong candidates may have: Built or scaled the systems behind a high-volume support operation for consumer or developer products: case data pipelines, driver analytics, or LLM-based support agents. Shipped an LLM-based support or operations agent in production and understand the trust, escalation, and quality-measurement problems that come with it. Defined and operationalized contact-rate or case-deflection metrics, and a point of view on how those metrics change when the fix ships in the product instead of the help center. Scaled through hypergrowth in support-heavy environments (consumer subscriptions, developer platforms, or fintech). Experience getting product and engineering teams to own support drivers, with proven evidence of driving ownership through clear evidence and product quality. The annual compensation range for this role is listed below. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: $385,000 — $460,000 USD Logistics Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.