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Location: London, United Kingdom Workplace: hybrid About us At Xelix, we work with some of the world’s largest companies to automate and strengthen their financial controls. Our AI solutions redefine how Accounts Payable teams operate – moving from manual processes to automated, intelligent workflows. Xelix is a fast-paced scale-up – things move fast and expectations are high. We raised our Series B with Insight Partners in June 2025 and are expanding aggressively. We have a team 150 talented people pulling together to achieve our goals. Everyone is trusted to take ownership, move fast and have a meaningful impact. We prioritise personal and professional growth, keep things fun, and love to celebrate a milestone together. In this role you’ll grow, be challenged and help shape the future of Xelix. If you’re excited about building something special with us, we’d love to hear from you. About the role As the Enterprise CS/Account Management Team Lead, you’ll be responsible for leading a team of Account Managers who manage our Enterprise customer base. You’ll balance people leadership with hands-on account management, coaching your team to deliver world-class customer experiences, retain and grow Enterprise accounts, and drive measurable business outcomes. What you’ll be doing – team management: · Lead, mentor, and develop a high-performing team of Enterprise Account Managers. · Drive team performance to achieve renewal, retention, and expansion targets. · Guide your team in developing and executing account plans that promote long-term customer success and revenue growth. · Conduct regular team meetings, deal reviews, and 1:1 coaching sessions to ensure alignment and accountability. · Work cross-functionally with Sales, Services, Product, and Marketing to enhance the customer journey and operational processes. · Analyse account health, identify risk indicators, and implement proactive strategies to mitigate churn. · Report on team KPIs and business metrics, providing insights and recommendations to senior leadership. · Contribute to process improvements, playbook development, and scalable strategies for managing mid-market accounts. What you’ll be doing – account management: · Manage a select portfolio of strategic accounts to model best-in-class customer engagement. · Build and execute Customer Success Plans (CSPs) with clear outcomes, milestones, stakeholders and value hypotheses. · Quantify, track and communicate value realisation (ROI/business impact), preparing and presenting goals, KPIs and commercial narratives to executive sponsors and C-suite stakeholders. · Develop a deep understanding of each customer’s priorities, operating model, systems landscape, and roadmap, using this to shape account strategy and unlock expansion. · Run proactive account governance (e.g., EBRs/QBRs), ensuring adoption, stakeholder engagement and action plans stay on track. · Monitor customer health and engagement to identify risk early, lead retention plans, and mobilise internal teams to protect and grow revenue. · Identify, qualify and progress upsell/cross-sell opportunities, building business cases, aligning stakeholders, and partnering with AEs/founders where needed to close. · Lead renewals end-to-end: timeline management, commercial negotiation support, stakeholder alignment, and forecasting accuracy. · Triage technical and non-technical issues with urgency and strong judgement, coordinating the right internal resources while keeping customers informed and confident. · Be the voice of the customer internally: capture product feedback, influence prioritisation with evidence, and manage expectations on deliverables and timelines. · Stay close to market trends and the competitive landscape, contributing to strategic initiatives that improve our commercial approach and customer outcomes. What you’ll bring You've spent meaningful time in account management within B2B SaaS and you understand how enterprise renewals and expansions actually get done. You're comfortable owning a commercial number and have competent experience of having pricing conversations. · 5+ years of experience in Account Management in a B2B SaaS or technology-driven company. · Minimum of 1-2 years of experience leading a team. · A proven record of achieving or surpassing renewal and expansion targets. · Exceptional communication, coaching, and relationship-building skills. · Strong analytical and problem-solving abilities; comfortable working with data to guide decisions. · Experience using HubSpot CRM is highly desirable. · Must have experience with MEDDIC. · A proactive, collaborative approach and the ability to influence cross-functional teams. · Passion for developing people, improving processes, and delivering exceptional customer value. What we offer in return 💰 Competitive salary depending on experience + commission 🏝️ 27 days of annual leave (including 3 days Christmas closing) which increases up to 3 days based on tenure, with the option to roll over, buy or sell up to 3 days 🏡 Hybrid working with two days a week from our dog-friendly Hoxton office 💪 On-site gym and cycle to work scheme 🛍️ Employee discount at over 100 retailers 🏥 Comprehensive private medical & dental cover with Vitality 🍼 Enhanced parental leave pay 📚 Learning & development culture – £1,000 personal annual budget 🌍 We’re carbon-neutral and are working towards ambitious carbon reduction goals 🎯 Lots of team socials & activities ☀️ Annual team retreat Want to learn more? About us Xelix blog Xelix news Xelix glassdoor We believe that people from diverse backgrounds, with different identities and experiences make our company and product better. No matter your background, we'd love to hear from you! And if you have a disability, please let us know if there's any way we can make the interview process better for you - we're happy to accommodate! If you're a recruiting agency - we have an existing list of agencies we work with and we are not currently planning on expanding the list. Neither the Talent team nor hiring managers or the Support team will respond to cold outreach. This is a full-time position, with standard working hours from 9:00 AM to 6:00 PM, Monday through Friday. Interview Process While the exact process may vary slightly depending on the role, our typical interview stages are: Introductory Call – A short Teams conversation with a Talent Partner to discuss your background and the opportunity. Hiring Manager Interview – A 30–45 minute Teams meeting to explore your experience and fit for the team. Technical Task or Presentation – A role-relevant exercise to demonstrate your skills and approach. Final On-site Interview – An in-person meeting with our senior leadership team and co-founders at our office. We strive to make the process clear, efficient, and respectful of your time. We welcome the responsible use of AI for research and interview preparation, but ask that it isn't used to generate answers during live interviews. We also believe in being transparent - we use Metaview's AI note-taker during interviews so our interviewers can stay fully present. If you'd prefer us not to use it, just let your interviewer know. While you may need to answer eligibility questions as part of your application, we do not use AI to review or make decisions on applications - every application is reviewed fairly by a member of our Talent team.

О роли: Мы запускаем направление GEO (Generative Engine Optimization) — вывод компаний в ответы AI-ассистентов: ChatGPT, Perplexity, Google AI Overviews, Gemini, Claude, Copilot. Клиенты всё чаще ищут подрядчика не через Google, а спрашивая ассистента напрямую — и в этом ответе надо присутствовать. Ниша очень молодая, людей с годами опыта именно в GEO на рынке практически нет, и мы их не ждём. Нам нужен сильный SEO-специалист, который уже начал разбираться в AI-видимости и хочет строить на этом карьеру. Глубину наберёте в процессе, на реальных проектах. Вы будете работать сначала на нашей собственной компании — как на первом кейсе, а затем на клиентских проектах как отдельной услуге. Задачи: — Собирать baseline по каждому проекту: список промптов, замер текущей видимости по крупным моделям, разбор конкурентов и источников, которые модели цитируют — Делать техническую базу: доступ AI-краулеров, рендеринг, JSON-LD разметка (Organization, Service, FAQPage, Person, sameAs), llms.txt, консистентность данных компании по всем источникам — Перестраивать контент под цитируемость: страницы услуг, цен, кейсов, FAQ, сравнительные материалы — Строить внешние сигналы: отраслевые каталоги, Wikidata, отзывы, публикации, работа с E-E-A-T — Настроить и вести ежемесячный мониторинг Share of Voice по промптам и моделям, готовить отчёты с динамикой относительно конкурентов — Постепенно собрать из этого воспроизводимую методику для нескольких клиентских проектов параллельно Требования: — Опыт в SEO от 2 лет, из них реальная работа с технической частью: structured data, индексация, архитектура сайта, а не только заказ текстов — Портфолио: минимум один проект, где видно, что было до и что стало после, с цифрами — пусть даже классическое SEO — Демонстрируемый интерес к AI-видимости: свои эксперименты, пробные замеры, прочитанные исследования, пет-проект, публикации — что угодно, что показывает: вы уже в теме, а не только слышали о ней — Английский для работы с исследованиями и контентом — Самостоятельность: поле новое, готовых инструкций нет, придётся ставить гипотезы, проверять и честно считать результат Будет плюсом: — Немецкий язык — Опыт в B2B и IT-услугах — Опыт в агентстве или на нескольких клиентских проектах одновременно — Технический бэкграунд: умение написать скрипт для прогона промптов через API — Готовность говорить с клиентом напрямую Условия: — Вход в направление на ранней стадии, пока конкуренция среди специалистов минимальная — Свобода выбирать инструменты и строить методику с нуля — Бюджет на инструменты мониторинга и обучение

Location: Remote - USA Workplace: Remote YOUR TURN TO START THE CONVERSATION. WRITE THE FUTURE AT RASA. Conversation. It’s the thread between our product and our people. The tool that enables us to forge relationships through compassion and expertise. To find the connection between our differences. It keeps us close together across borders and backgrounds and helps us create our shared vision. Rasa means tight-knit. We get to the point and have the courage to ask ‘why?’. Because through relentless experimentation, passion, and vision, we’re transforming the way people interact with organizations through AI. That’s Rasa. That’s our message. Join us and add yours. ABOUT THIS ROLE We are looking for a top-performing Enterprise Account Executive to join our team, modeled after the industry's best "technical closers." You will drive revenue growth by identifying, cultivating, and closing complex deals with Fortune 500 and Global 2000 enterprises. In this role, you’ll take the time to understand each prospect’s unique challenges, map them to Rasa’s platform, and clearly show how we can deliver value — both to end users and to decision-makers. You will understand and communicate how Rasa can be used across multiple industries and then manage complex deal cycles. We’re a startup, so you’ll have to be comfortable rolling up your sleeves and doing whatever is required to support our mission. However, you can expect to: - Build and execute a territory plan to target high-value enterprise accounts. Like our top reps, you are expected to be a "full-cycle" hunter, generating your own pipeline while collaborating with SDRs and Marketing. - Navigate multi-stakeholder sales cycles (6-12 months) involving technical champions (Developers, Architects) and economic buyers (C-Suite, LOB Heads) - Bridge the gap between technical value and business outcomes. You must be comfortable discussing APIs, open-source models, or infrastructure integration with engineering teams. - Lead a virtual account team (Solutions Engineers, Customer Success, Product) to win the technical win and the commercial win - Drive and prove technical capabilities and business value of Rasa’s platform - Forecast and manage your sales activity and pipeline to consistently hit revenue targets - Work closely with our customer success team and develop new opportunities for our existing customers - Collect and deliver customer feedback to the product team The role is: Full-time - 100% Remote - Continental USA This is a remote position, but the person needs to be based in the Continental USA - Rasa cannot assist with work authorization (visa sponsorship) for candidates located in the USA. ABOUT YOU You are excited about AI assistants, machine learning and letting people interact with machines through text and speech. You are an experienced self-starter who works well with little supervision. You should be able to use your unique personality, creativity and grit to expand our pipeline with new high profile prospects while working with our key customers to increase Rasa’s adoption. Ideal candidates have: - 3+ years experience in sales, specifically in complex technical domains (e.g., AI/ML, DevOps, Database/Infra) - A proven track record of selling large deals to Global 2000 enterprises (top 10% performance) - Proven history of consistently exceeding quotas ($1M+ ARR targets) - Experience closing six-figure deals - You don't need to code, but you must be "code-literate" or "infrastructure-fluent." - you can hold your own in a room with Engineering Directors - A self-driven professional who works with urgency and accountability, demonstrated by a track record of building pipeline from scratch and a creative, customer-centric hunter mindset. - Familiarity with sales methodologies like MEDDPICC, Challenger, or Command of the Message - You are ready to meet customers and prospects across your territory MEET YOUR TEAM This role sits within our Sales department, reporting into Will, our Global Head of Business Development. You will work with a solutions engineer and business development representative to build out your territory, progress opportunities through the buying journey and establish a partnership with key customers. FREQUENTLY ASKED QUESTIONS You can find answers to FAQs about this role specifically on our Enterprise Account Executive - FAQ sheet https://rasa.notion.site/Enterprise-Account-Executive-Bay-Area-USA-FAQ-s-249ab0adfd2a4c31982961a72770249b?pvs=73. WHAT YOU CAN EXPECT FROM US - Flexible hours and a dedicated remote budget - A stipend for professional development & 6 paid education days to help you grow within your role - Unlimited PTO + paid sick leave + paid public holidays - A Macbook, and other tech to help you do your job - We have regular remote team events, as well as an annual company-wide offsite - Health benefits - 401(k) contribution with up to 4% match - Equity options You can find more information about our benefits per location here: Rasa Perks & Benefits https://rasa.notion.site/Rasa-Benefits-Perks-5bf7e7e5380240bf9aa5bb6ae488aec9 ABOUT US Rasa is the agent building platform for AI product teams, enabling engineers and business teams to build, test, and ship agents together at speed. Enterprises across banking, insurance, telecom, healthcare, and retail use Rasa to create agents they can fully own, from customer service and voice to internal support. Teams can see exactly how every agent works, run it in their own environment, and make it as governable as each moment demands. And because Rasa slots into a team’s existing stack, new use cases reach customers sooner. Rasa is privately held with funding from StepStone, PayPal, Accel, Andreessen Horowitz, Basis Set Ventures, and others. The company was founded in 2016 and is remote-first with a global presence. Rasa is an equal opportunity employer. We are still a small team and are committed to growing inclusively. We want to augment our team with talented, compassionate people irrespective of race, color, religion, national origin, sex, physical or mental disability, or age. PLEASE BE MINDFUL OF THE HIRING LOCATION(S) LISTED. You must be located in and a resident of the location(s) listed for us to proceed with your application.

Обязанности: — писать посты для социальных сетей: ВКонтакте, Telegram, TikTok, Instagram; — чаще всего объём текста — до 350–500 символов; — максимальный объём — до 1 000 символов, таких постов может быть 1–2 в месяц. Требования: — опыт в копирайтинге и примеры своих текстов; — опыт с beauty-проектами желателен, но не обязателен; — грамотный, понятный и вовлекающий текст без воды и рекламных формулировок; — умение подстраиваться под Tone of Voice бренда и придерживаться его; — соблюдение дедлайнов и грамотная работа с правками. Условия: — оформление по самозанятости; — налог 6% оплачивают сверху; — выплаты дважды в месяц; — удалённая работа; — гибкий график; — можно подключиться только к одному из двух брендов; — до 25 единиц текстов в месяц для одного бренда; — оплата — 25 000 ₽ за работу с одним брендом.

Что делать: — писать посты для Telegram, Instagram, WhatsApp и других площадок; — превращать идеи команды, экспертов и преподавателей в понятные и интересные тексты; — находить сильную подачу, структуру и заголовок под поставленную задачу; — брать интервью у экспертов школы и упаковывать их знания в контент; — писать тексты для смысловых, экспертных и продающих цепочек Stories; — сохранять единый стиль и Tone of Voice школы во всех материалах; — работать в связке с маркетологом, SMM-менеджером и дизайнером; — писать тексты для сайта, лендингов и посадочных страниц; — готовить email-рассылки и сообщения для мессенджеров; — писать тексты и сценарии для рекламных и продающих видео; — готовить рекламные тексты под маркетинговые задачи и офферы; — писать тексты для презентаций курсов и описаний образовательных программ. Требования: — опыт работы копирайтером от 2 лет; — опыт работы с коммерческими проектами; — понимание основ маркетинга, психологии продаж и CJM; — умение глубоко погружаться в тему и выделять главное; — умение объяснять сложное простым языком; — сильное чувство языка, без штампов, канцелярита и шаблонных формулировок; — умение писать в разных форматах: от короткого поста до экспертного или продающего текста; — способность чувствовать Tone of Voice бренда и сохранять его; — внимательность к деталям и соблюдение сроков. Для рассмотрения кандидатуры отправьте: — полноценное резюме с описанием опыта и проектов; — портфолио с примерами текстов разных форматов; — ожидаемый уровень дохода.

Location: Remote in Europe; London, UK; San Francisco Bay Area Workplace: Remote We're looking for an experienced Support Engineering leader to manage and grow the Support Engineering function at Sanity. This is a high-impact role at the intersection of technical depth and customer obsession. You will lead the team that helps developers and enterprise customers unlock the full power of Sanity's platform, align with Customer Solutions teams to reduce time to value for customers, and feed critical product and user insights back into the product and engineering org. At Sanity.io http://Sanity.io, we're building the future of AI-powered Content Operations. Our AI Content Operating System gives teams the freedom to model, create, and automate content the way their business works, accelerating digital development and supercharging content operations efficiency. Companies like SKIMS, Figma, Riot Games, Anthropic, COMPLEX, Nordstrom, and Morningbrew are using Sanity to power and automate their content operations. Reporting to the VP of Customer Solutions, the Director of Support Engineering role owns the entire Support function end-to-end - from the people and processes to the tooling and metrics. You will lead a globally distributed Support Engineering function, including Support Engineering managers and their teams who work daily with some of the world’s most technical and demanding developer teams. You bring a proven track record of scaling support organizations at developer-first SaaS companies, a strong technical foundation, and the leadership instincts to build a team culture rooted in customer empathy and engineering excellence. What you would do: Lead daily support engineering operations - Own the end-to-end support engineering function, including queue management, triage, SLA adherence, and escalation paths across time zones. - Partner closely with Engineering, Solution Architecture, and Customer Success to drive resolution on complex technical escalations — especially for enterprise customers. - Stay closely connected to individual tickets and patterns, acting as a knowledge broker to unblock the team and maintain quality at scale. Build and evolve support infrastructure - Define and own the tooling, workflows, runbooks, and internal knowledge base (Atlas) that power the support function. - Identify systemic issues through support signals and translate them into actionable product feedback — acting as the voice of the developer in Product and Engineering discussions. - Set and track the metrics that matter: CSAT, first response time, MTTR, escalation rate, and deflection — and continuously improve them. Hire, coach, and develop the support engineering team - Attract and retain a high-performing global team of support engineers with deep expertise in Sanity's platform, APIs, and developer ecosystem. - Define clear career progression frameworks and provide ongoing coaching, feedback, and growth opportunities for every member of the team. - Build a culture of technical curiosity, customer empathy, and continuous learning. Collaborate cross-functionally and shape support strategy - Partner with leadership to set the long-term support strategy aligned to Sanity's growth trajectory and enterprise customer base. - Work closely with Product and Engineering during launches and major releases to ensure the support team is prepared and feedback loops are tight. - Represent the support function in cross-functional planning, headcount discussions, and customer escalations involving executive stakeholders. ABOUT YOU: - Based in: North America or Europe - 7+ years in technical support or support engineering, with at least 3 years in a leadership or management role - Proven experience building, growing, and scaling a support engineering team at a developer-first or API-driven SaaS company - Strong technical foundation — comfortable reading code, debugging API integrations, and understanding headless architectures and content delivery infrastructure - Outstanding executive presence and communication skills, both written and verbal, with the ability to translate complex technical issues for diverse audiences - Data-driven approach to team performance: you use metrics to identify trends, set priorities, and drive measurable improvement - Structured and organized, with strong attention to detail and the ability to manage competing priorities across a globally distributed team WHAT WE CAN OFFER: - A highly-skilled, inspiring, and supportive team - Positive, flexible, and trust-based work environment that encourages long-term professional and personal growth - A global, multi-culturally diverse group of colleagues and customers - Comprehensive health plans and perks - A healthy work-life balance that accommodates individual and family needs - Competitive stock options program and location-based salary WHO WE ARE: Sanity.io http://Sanity.io is a modern, flexible content operating system that replaces rigid legacy content management systems. One of our big differentiators is treating content as data so that it can be stored in a single source of truth, but seamlessly adapted and personalized for any channel without extra effort. Forward-thinking companies choose Sanity because they can create tailored content authoring experiences, customized workflows, and content models that reflect their business. Sanity recently raised an $85m Series C led by GP Bullhound and is also backed by leading investors like ICONIQ Growth, Threshold Ventures, Heavybit and Shopify, as well as founders of companies like Vercel, WPEngine, Twitter, Mux, Netlify and Heroku. This funding round has put Sanity in a strong position for accelerated growth in the coming years. You can only build a great company with a great culture. Sanity is a 300+ person company with highly committed and ambitious people. We are pioneers, we exist for our customers, we are hel ved, and we love type two fun! Read more about our values here! https://www.sanity.io/blog/our-sanity-values Sanity.io http://Sanity.io pledges to be an organization that reflects the globally diverse audience that our product serves. We believe that in addition to hiring the best talent, a diversity of perspectives, ideas, and cultures leads to the creation of better products and services. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, or gender identity.

Location: Chicago Our formula for success is to hire exceptional people, encourage their ideas and reward their results. As a Floor Trader , you will participate in a comprehensive training program designed to build your understanding of our products, markets, and approach to trading. You will split your time between the Cboe trading floor and DRW’s trading desk, gaining exposure to both floor-based and voice trading while developing the skills needed to take on increasing responsibility. You will work closely with experienced traders and brokers to understand market dynamics, evaluate trading activity, and improve the tools used to support real-time analysis and decision-making. How you will make an impact… Contribute directly as a Floor Trader at DRW, building market knowledge and trading judgment through hands-on experience Analyze order flow, trading activity, and broker behavior to identify patterns and potential trading opportunities Develop, maintain, and enhance tools, models, algorithms, and systems that support trading analysis, visualization, and risk management Partner with traders and engineering teams to define requirements and help develop market-beating trading tools Monitor market activity and communicate timely, relevant market information to other team members Research new market opportunities and contribute ideas to the team Take on increasing ownership of trading decisions and risk as your knowledge and experience grow What you bring to the team… A bachelor’s in economics, finance, mathematics, statistics, computer science or any related field and have an expected graduation date between December 2026 and June 2027 A genuine interest in financial markets and a desire to build a career in trading The ability to make thoughtful decisions in a fast-paced, high-pressure environment Strong communication skills and the confidence to interact effectively with traders, brokers, and other market participants A collaborative mindset, intellectual curiosity, and willingness to learn from feedback Prior trading or financial-markets experience is helpful but not required Proficiency in python is a plus DRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world.  We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk. Headquartered in Chicago with offices throughout the U.S., Canada, Europe, and Asia, we trade a variety of asset classes including Fixed Income, ETFs, Equities, FX, Commodities and Energy across all major global markets. We have also leveraged our expertise and technology to expand into three non-traditional strategies: real estate, venture capital and cryptoassets. We operate with respect, curiosity and open minds. The people who thrive here share our belief that it’s not just what we do that matters–it's how we do it.  DRW is a place of high expectations, integrity, innovation and a willingness to challenge consensus. The annual base salary for this position is $200,000. The position is also eligible for an annual discretionary bonus.  In addition, DRW offers a comprehensive suite of employee benefits including group medical, pharmacy, dental and vision insurance, 401k (with discretionary employer match), short and long-term disability, life and AD&D insurance, health savings accounts, and flexible spending accounts. For more information about DRW's processing activities and our use of job applicants' data, please view our Privacy Notice at https://drw.com/privacy-notice . California residents, please review the California Privacy Notice for information about certain legal rights at https://drw.com/california-privacy-notice .

Location: Remote - US Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Principal Executive Communications Manager, Chief Product & Technology Officer. About the job Twilio is an innovation-driven company on a transformative journey, and we are seeking an executive communications director to be the trusted communications partner for Twilio’s Chief Product & Technology Officer In this highly visible and strategic role, you will craft and drive impactful messaging that elevates the CPTO’s voice across internal and external audiences, reinforcing Twilio’s vision, product strategy, and leadership in the industry. You will also selectively support the R&D organization and leadership team on various initiatives to share Twilio’s innovation story, both internally and externally. This role sits within Twilio’s corporate communications team, responsible for shaping and delivering Twilio’s story across investors, press, customers, industry analysts, and employees. You will develop executive-level content and thought leadership, manage internal and external communications, and support change management initiatives to ensure clarity, alignment, and engagement across Twilio’s R&D organization and beyond. Responsibilities In this role, you’ll: Iterate and execute an annual executive communications strategy and plan that positions the Chief Product & Technology Officer as the transformative leader behind Twilio’s innovation story. Take the pen on all content coming from Twilio’s CPTO including keynotes, internal presentations, blogs, press and social media. Partner with PMM and CorpComms on impactful, forward-thinking communications that tell Twilio’s innovation story from various R&D leaders Propose opportunities and concepts for thought leadership to elevate Twilio’s R&D leadership’s visibility in the market Develop content to represent R&D at quarterly Company All Hands meetings and other key internal companywide meetings Drive communications for ongoing change management initiatives within the R&D function Develop content for R&D function-level communications and events that supports Twilio’s unique Builder culture. Build and maintain relationships with key partners to inform CPTO communications strategy including Twilio’s Management Team, R&D Leadership, Corporate Communications, Product Marketing, and more. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: 8+ years experience in communications, including a minimum 3 years in a dedicated executive communications role 4+ years in the tech industry Desired: Experience writing for, working directly with and influencing CEOs, C-level executives, and SVPs Strong executive presence and ability to advise on communications strategy to all levels of the organization Strong cross-functional collaboration skills with the ability to partner effectively across R&D, GTM, Marketing, HR, PR, and Internal Comms teams Excellent project management skills Strong business acumen with exemplary editing and writing skills Experience in external-facing thought leadership (blogs, event keynotes, social media) Proficiency in creating slide desks for large audience presentations Strong ability to synthesize complex topics (AI, data, product strategy) into compelling, digestible content for diverse audiences Exceptional writing and storytelling skills with the ability to craft clear, engaging, and strategic messaging for executive leaders. Location This role will be remote and based in the West Coast, USA. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $141,520 - $176,900. Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $149,840 - $187,300 Based in the San Francisco Bay area, California: $166,400 - $208,000. This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Application deadline information Applications for this role are intended to be accepted until November 30, 2026, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Location: Canada Workplace: Remote ABOUT SAILOR HEALTH Sailor Health is revolutionizing mental health care for older adults, addressing one of the fastest-growing and most underserved healthcare segments in America. With over 60 million seniors expected to make up nearly 25% of the population by 2030, we’re entering a period of unprecedented demand for care. Yet, today, millions of older adults remain isolated, underserved, and struggling with mental health challenges such as anxiety, depression, loneliness without adequate support. At Sailor Health, we envision a world where every senior has seamless access to compassionate, effective, and personalized mental health care. Join us on our mission to redefine the golden years, enabling older adults across the nation to live happier, healthier, and more fulfilling lives. ABOUT THE ROLE Location: Remote - CA based Title: Receptionist We're hiring a full-time remote Receptionist to be the first point of contact for calls, messages, and emails that come in from patients and their families. You'll be the steady, welcoming voice that greets every person who reaches out to Sailor Health and makes sure they get to the right place quickly. You'll own first response and triage across phone, email, and SMS, answering inbound communication with warmth and clarity, resolving simple requests yourself, and routing anything else to the right care team member. It's a role built for someone who's energized by fast-moving, high-volume communication and who takes real pride in making sure no one falls through the cracks. This role is especially well-suited for someone with an interest in mental health and healthcare access since you'll often be the first point of contact for individuals seeking care, and the way you handle that first conversation shapes their whole experience with Sailor Health. WHAT YOU'LL OWN - Handle inbound communication from patients and prospective patients — phone, email, and SMS — with warmth and clarity, same-day, so nothing sits unanswered. - Route each inquiry to the right person or team, and take the right action yourself when you can resolve it directly. - Know our clinical and administrative workflows well enough to execute on them and troubleshoot with patients in the moment. - Know the patient care team inside and out — who owns what, so every patient gets pointed to the right person or resource without delay. - Understand the entire patient lifecycle, from first inquiry through ongoing care, so you can support patients and families at any stage of their journey. WHO YOU ARE - Empathetic and clear communicator. You speak with kindness, listen actively, and make others feel at ease — even during difficult or emotional conversations. - Fast and unflappable under volume. You're comfortable being the first voice on a high volume of calls and messages, and you don't let things pile up. - Highly organized and detail-oriented. You can track many open threads across phone, voicemail, SMS, and email at once, and you know when to resolve something yourself versus routing to another team. - Tech-comfortable. You're comfortable learning tools like Google Workspace, EHR platforms, or CRMs, and pick up new software quickly. - Reliable and dependable. You show up when you say you will, follow through on what you commit to, and can be counted on day in and day out — this role only works if patients and the team can rely on you being there. - Experience welcome, not required. You may have worked in a front-desk, call center, customer service, or administrative support role before, but most importantly, you're responsive, compassionate, and eager to grow. WHY JOIN SAILOR HEALTH - Mission with impact. Help bring life-changing care to a population that’s too often overlooked. - Remote-first team. Enjoy the flexibility of remote work while staying closely connected with a thoughtful, collaborative team rooted in purpose. - Growth and ownership. Be part of a small, agile team where you’ll take initiative, shape key processes, and grow as we grow. - Make someone’s day – every day. Your work helps older adults and their families feel seen, supported, and cared for. If this sounds like you, we’d love to connect. Join us in redefining what it means to age with dignity, connection, and mental wellness.

Location: Canada Workplace: Remote ABOUT SAILOR HEALTH Sailor Health is revolutionizing mental health care for older adults, addressing one of the fastest-growing and most underserved healthcare segments in America. With over 60 million seniors expected to make up nearly 25% of the population by 2030, we’re entering a period of unprecedented demand for care. Yet, today, millions of older adults remain isolated, underserved, and struggling with mental health challenges such as anxiety, depression, loneliness without adequate support. At Sailor Health, we envision a world where every senior has seamless access to compassionate, effective, and personalized mental health care. Join us on our mission to redefine the golden years, enabling older adults across the nation to live happier, healthier, and more fulfilling lives. ABOUT THE ROLE Location: Remote - CA based Title: Receptionist We're hiring a full-time remote Receptionist to be the first point of contact for calls, messages, and emails that come in from patients and their families. You'll be the steady, welcoming voice that greets every person who reaches out to Sailor Health and makes sure they get to the right place quickly. You'll own first response and triage across phone, email, and SMS, answering inbound communication with warmth and clarity, resolving simple requests yourself, and routing anything else to the right care team member. It's a role built for someone who's energized by fast-moving, high-volume communication and who takes real pride in making sure no one falls through the cracks. This role is especially well-suited for someone with an interest in mental health and healthcare access since you'll often be the first point of contact for individuals seeking care, and the way you handle that first conversation shapes their whole experience with Sailor Health. WHAT YOU'LL OWN - Handle inbound communication from patients and prospective patients — phone, email, and SMS — with warmth and clarity, same-day, so nothing sits unanswered. - Route each inquiry to the right person or team, and take the right action yourself when you can resolve it directly. - Know our clinical and administrative workflows well enough to execute on them and troubleshoot with patients in the moment. - Know the patient care team inside and out — who owns what, so every patient gets pointed to the right person or resource without delay. - Understand the entire patient lifecycle, from first inquiry through ongoing care, so you can support patients and families at any stage of their journey. WHO YOU ARE - Empathetic and clear communicator. You speak with kindness, listen actively, and make others feel at ease — even during difficult or emotional conversations. - Fast and unflappable under volume. You're comfortable being the first voice on a high volume of calls and messages, and you don't let things pile up. - Highly organized and detail-oriented. You can track many open threads across phone, voicemail, SMS, and email at once, and you know when to resolve something yourself versus routing to another team. - Tech-comfortable. You're comfortable learning tools like Google Workspace, EHR platforms, or CRMs, and pick up new software quickly. - Reliable and dependable. You show up when you say you will, follow through on what you commit to, and can be counted on day in and day out — this role only works if patients and the team can rely on you being there. - Experience welcome, not required. You may have worked in a front-desk, call center, customer service, or administrative support role before, but most importantly, you're responsive, compassionate, and eager to grow. WHY JOIN SAILOR HEALTH - Mission with impact. Help bring life-changing care to a population that’s too often overlooked. - Remote-first team. Enjoy the flexibility of remote work while staying closely connected with a thoughtful, collaborative team rooted in purpose. - Growth and ownership. Be part of a small, agile team where you’ll take initiative, shape key processes, and grow as we grow. - Make someone’s day – every day. Your work helps older adults and their families feel seen, supported, and cared for. If this sounds like you, we’d love to connect. Join us in redefining what it means to age with dignity, connection, and mental wellness.

Location: Metro Manila; Kazakhstan Workplace: OnSite 📍 Manila, Philippines | Relocation required Salmon is a technology-driven financial company building a banking and lending platform across Southeast Asia, starting in the Philippines. We combine global fintech expertise with deep local market knowledge to make financial services simple, accessible, and useful for millions of people across the region. 7M+ app downloads. 2M+ monthly active users. 7,000+ partner stores. US$310M+ raised from leading global investors. Manila-based, globally distributed, and hybrid-first — our team spans 45+ countries. If you want to solve complex problems at scale and impact how millions of people access and manage money, come build with us. Southeast Asia's fintech moment starts here. About the role: You'll build Salmon's digital employer brand engine — getting the specific talent we want to hire onto our radar and converting online attention into qualified candidates. What you'll do: - Turn Salmon's EVP into targeted campaigns for the segments we actually want to hire — Engineering, Data, Product, across local and global markets — and run them across LinkedIn, Telegram, Instagram, TikTok, Reddit, and the other channels where that talent spends time. - Build digital funnels end to end — audience segmentation, campaign mechanics, landing pages, lead capture, retargeting, and conversion — using AI and automation to run research, content, and reporting faster and more scalably. - Turn strong employees into digital ambassadors and grow Salmon's presence in the online communities where target talent already spends time — and work with Recruiting on candidate quality, objections, and funnel drop-off to keep improving hiring conversion. What you'll own: - Own the digital employer brand strategy and execution across priority markets and talent segments, activating the EVP across every candidate-facing touchpoint. - Run LinkedIn organic and paid — audience targeting, testing, optimisation, and reporting — and build presence in relevant Telegram channels and professional groups. - Build platform-native employer brand presence on Instagram (incl. Threads), TikTok, Reddit, and niche communities where talent researches careers, companies, and relocation. - Develop employee digital advocacy: identify the right ambassadors, shape content with them, and help them build a credible external voice. - Design talent-marketing funnels, campaign landing pages, and candidate journeys from first interaction to recruiter handoff — and keep career-site and job-board presence fresh and converting. - Manage online reputation and brand mentions across search, communities, and review platforms — and own the analytics that tie digital activity to qualified candidate outcomes, from reach through to hire. What makes you a strong fit: - Strong experience in employer brand, talent/recruitment marketing, digital or growth marketing, or audience development — with the ability to build positioning and campaigns for specific audiences. - Deep understanding of digital channels and their mechanics, especially LinkedIn organic and paid, and how audiences behave differently across platforms. - Proven ability to build and optimise digital funnels and performance — not just run a content calendar — connecting digital activity to candidate quality and hiring outcomes. - Hands-on experience with UGC and employee advocacy, plus creating or launching landing pages and lightweight journeys with no-code tools or a CMS. - AI-native: you use AI tools, agents, and automation by default to scale research, content, analytics, and repetitive work. - An owner, builder, and strong executor who takes a direction from 0 to 1 and keeps tuning it — works hands-on, decides on data, and re-prioritises quickly. English C1. What we offer: OWNERSHIP AND FLEXIBILITY - Stock option plan — four-year vesting with a 25% cliff after the first year - Hybrid-first work environment - Company-provided tools and equipment - Office in Bonifacio Global City, Manila — a modern, walkable district at the centre of the Philippines' growing tech scene HEALTH AND TIME OFF - Medical insurance support for you and your family through co-funding or reimbursement, depending on your location and subject to policy limits - Access to an internal mental health support specialist - 22 vacation days, Philippine public holidays, and 15 sick days - 105 days of paid maternity leave and up to 14 days of paid paternity leave for employees relocating to Manila RELOCATION AND FAMILY SUPPORT - Relocation support for you, your family — including flights, two weeks of accommodation, visas, paperwork, and logistics - Reimbursement of eligible pet relocation expenses - USD 2,500 per year for flights home - Baby and family stipends for employees relocating to Manila: USD 1,000 per month for each child under two and USD 500 per month for each child aged two to 18 GROWTH AND TEAM EXPERIENCE - Opportunities to learn and share your expertise through internal expert meetups, external conferences, speaking opportunities, and industry publications - Company-sponsored trips to Manila to meet and work with your team in person - Regular team offsites, sports activities, and team events - High-performing teams can earn a dedicated beach house week in Southeast Asia We believe strong teams are built by people with different backgrounds, experiences, and points of view. Salmon is an equal opportunity employer, and we make hiring decisions based on skills, experience, and potential.

Location: Austin, Texas; North Carolina; Pennsylvania; Virginia; New Jersey; Maryland; Ohio Workplace: Remote ABOUT BEAMERY With the rapid expansion of AI and automation, the future of work has never been more challenging for organizations. Beamery’s unique jobs, skills and tasks data platform helps organizations navigate these challenges and make more informed decisions across Talent Lifecycle Management. Our solutions power recruitment, mobility, upskilling, diversity, work architecture and workforce planning for some of the world’s most forward-thinking companies. We believe that where you work is much more than just a job. Millions of people are being left behind every day in their careers, and we’re on a mission to fix this by creating equal access to meaningful work, skills and careers for all. We are an equal opportunity employer committed to building a representative Beamery, creating an equitable, inclusive and engaging environment for our people. So, what are you waiting for? Join us and help us transform the future of work once and for all. What’s ahead — and why it’s an exciting time to join the team:  Building agentic AI with advanced orchestration (multi-agent workflows, tool use, evaluation loops) that turns complex talent data into decisions. - Training and fine-tuning our own models on unique data about jobs, skills and tasks, and benchmarking them against the best in our market. - Joining an award-winning AI team (ACM RecSys Challenge 2026) that turns new ideas into innovative solutions with scientific rigour. - Sharing our work and learning from industry peers through challenges, conferences and publications. But it’s not all about creating high-quality products, we also very much value the company culture we have worked hard to create; built on trust, empathy & honesty ensuring our workforce is able to bring their full selves to work. TRANSFORMING WORK HAS ITS PERKS Many of the world’s most recognizable brands have selected Beamery. As global enterprises struggle to get ready for the future of work, face skills shortages and the war for talent intensifies, companies are looking to Beamery to solve these big challenges. While this is no easy task, with big challenges comes big rewards. Joining our sales team, you will solve strategic problems, enjoy excellent earning potential, and experience opportunities to advance your career. WHAT YOU WILL BE DOING AT BEAMERY - Fostering new relationships for Beamery through your own target account selling efforts and navigate key senior decision-makers within top-tier accounts - Lead in-depth conversations with decision-makers about the Talent/Work Transformation strategy needs of the world’s most renowned brands - Focused on initiating, negotiating, and securing new large enterprise and mid-size customers - Work closely with our Demand Generation, Solutions Consulting, Services and Success teams, and Senior Leadership to craft custom value propositions and success plans for your customers - Serve as the voice of our largest customers and will be regularly sharing feedback with the rest of the company including product, success and marketing teams WHO ARE WE LOOKING FOR? - Extensive experience in SaaS/B2B Enterprise software and data solutions sales and/or new business development - A good understanding of how AI is changing the face of work – you will be using AI tools for account profiling, opportunity and organization mapping and custom value proposition messaging - You will be expected to keep the organization regularly updated on your deals, identifying clear next steps and any support required from other teams - Ideally experience selling disruptive Work software sales experience and knowledge of the enterprise HR tech landscape ideal (e.g. ATS, HCM, and CRM platforms) - Experience of working with Partners such as Enterprise Systems providers (Beamery partners and integrates with SAP and Workday systems), Systems Integrators, Transformation Consultants and / or Cloud Service Providers (CSPs) - Ability to navigate complex organizational structures, long sales cycles, and multi-decision makers - Track record of repeatable success in driving new business with top tier accounts; you’re the kind of person who is used to navigating complex sales cycles, bringing in +$500k to $3m TCV (total contract value – ARR x 3 years) deals, and building lasting relationships with global brands - As with all top-tier commercial roles, confidence, drive, and thriving in often ambiguous environments will be key to success and you’ll be delighted to embrace significant amounts of autonomy - You are an excellent communicator — we value good storytelling - You have a strong track record of success and leadership in previous roles and/or educational career, and you are not shy about taking ownership of new responsibilities - You have a point of view, but you don’t let ego get in the way — our culture of collaboration is important to us, and we work to preserve it - You possess the ability to manage multiple conversations simultaneously at various stages of engagement, and you make sure that those conversations bring value to your customer - We’d be extra excited to see your passion for coaching and developing more junior salespeople: we’re a culture focused on curiosity and growth, so our senior team members should all take responsibility for building and coaching our next generation of sales leaders This job posting is for consideration by candidates working remotely in the following states: Maryland, New Jersey, North Carolina, Ohio, Pennsylvania, Virginia, as well as candidates in and around Austin, TX. Beamery currently offers medical, dental, and vision (including HSA/FSA options) insurance w/EAP; 401(k) with match; paid parental leave for US employees following 1 year of employment. This role is eligible to earn commission against performance targets. Beamery provides all US employees with PTO/Sick leave, Life, LTD/STD insurance. Salary range of $110,000 to $145,000 is provided as a good faith estimate - actual salary may differ due to skill and/or level of experience. Beamery is for Everybody. Diversity and open expression are fundamental to us. We acknowledge the challenges in our industry and strive to develop an inclusive culture where everybody can contribute. We are dedicated to creating an inclusive environment for everyone, regardless of ethnicity, religion, color, sexual orientation, gender identity, race, national origin, age, disability status, or caregiver status. If, for whatever reason, you need us to make reasonable adjustments and adaptations to our recruitment process, please email accommodations@beamery.com Visit our Diversity, Equality and Inclusion page https://careers.beamery.com/life-at-beamery/diversity-equality-inclusion/to learn more about progress and commitments.

Location: Austin, in-person VP of Marketing Location: Austin, TX - In Office Department: Marketing Reports To: CRO About inKind inKind is transforming the way restaurants access growth capital and build relationships with their guests. Sitting at the intersection of hospitality, fintech, consumer technology, and loyalty, our platform helps restaurant operators grow while giving consumers a better way to discover, experience, and engage with restaurants. We are entering our next stage of growth, and our ambition is significant: to establish inKind as the market-leading brand in dining and become one of the most recognized and relevant consumer brands in hospitality. We're looking for a VP of Marketing who has experienced hyper-scale before - someone who understands what it takes to take a rapidly growing company and turn it into a category-defining, nationally recognized brand. Role Summary The VP of Marketing will own the strategy, execution, and continuous optimization of inKind's marketing function across growth, brand, lifecycle, acquisition, retention, content, partnerships, and product marketing. This is a critical leadership role for the next stage of inKind's growth. We want someone who has seen and helped lead hyper-scale firsthand and understands how the marketing strategy, organization, channels, brand, technology, and operating model need to evolve as a company moves from high growth to true market leadership. Your mandate is bigger than generating leads or running campaigns. You will help turn inKind into a market-leading consumer brand, creating the awareness, affinity, customer growth, and engagement required to make inKind synonymous with discovering and experiencing great restaurants. This is not a role for someone who wants to operate purely at the strategy level. You will set the vision while remaining deeply involved in execution - understanding how channels perform, how consumers behave, where the funnel can improve, what the brand stands for, and where we should place our next bet. You will combine brand building with commercial performance, ensuring every marketing investment contributes to sustainable growth and long-term brand equity. What You'll Own Hyper-Scale Growth Build the marketing strategy required to drive inKind through its next paradigm of rapid growth. Bring firsthand experience of what changes when a business moves from growth into hyper-growth - from channels and organizational structure to processes, technology, measurement, and brand investment. Identify the growth engines capable of taking inKind from today's scale to the next order of magnitude. Build repeatable, scalable acquisition and engagement models rather than relying on isolated campaigns. Anticipate the capabilities, talent, systems, and infrastructure Marketing will need before growth creates the requirement. Balance aggressive growth with disciplined economics and sustainable customer value. Growth & Customer Acquisition Own the overall strategy for consumer growth, acquisition, activation, engagement, and retention. Build and continuously optimize a diversified acquisition strategy across paid, organic, referral, partnership, local, and emerging channels. Establish clear performance expectations across the marketing funnel and identify opportunities to improve conversion at every stage. Own key growth metrics including CAC, conversion, activation, retention, repeat behavior, frequency, and LTV. Develop scalable growth loops that leverage inKind's restaurant network, consumers, partners, and product. Test aggressively, learn quickly, and scale what works. Build a Market-Leading Brand Own the ambition of transforming inKind from a rapidly growing company into a nationally recognized, market-leading consumer brand. Define and evolve the inKind brand strategy, positioning, voice, and creative direction. Establish a clear point of view on what inKind should stand for in the minds of consumers. Build awareness, consideration, preference, and affinity at scale. Develop breakthrough campaigns and brand moments capable of expanding inKind beyond its existing audience. Build a brand that consumers actively recognize, trust, talk about, and want to engage with. Ensure brand investment and growth marketing work together rather than operating as separate disciplines. Identify opportunities for inKind to define and lead its category. Establish consistent and distinctive brand experiences across product, digital, social, restaurant, partnership, experiential, and corporate touchpoints. Lifecycle, CRM & Retention Own lifecycle marketing across the complete customer journey. Develop sophisticated segmentation and personalization strategies based on customer behavior and data. Improve onboarding, activation, engagement, frequency, reactivation, and retention. Drive continuous experimentation across messaging, offers, timing, channels, and customer segments. Partner with Product and Data to identify behavioral signals and turn them into actionable marketing programs. Ensure lifecycle marketing becomes a meaningful driver of customer LTV and sustainable growth. Optimization & Analytics Build a marketing organization where data drives decisions. Establish clear dashboards and KPIs across channels, campaigns, customer segments, brand health, and the overall marketing funnel. Regularly analyze performance and identify where resources should be increased, reduced, or redirected. Develop a rigorous testing framework across creative, audience, channel, offer, landing page, and customer experience. Understand not simply what happened, but why it happened and what we should do next. Translate marketing performance and consumer behavior into clear recommendations for Executive Leadership. Create the measurement frameworks necessary to understand both short-term performance marketing and long-term brand impact. Product & Partner Marketing Partner closely with Product to ensure customer insights influence the product roadmap and go-to-market strategy. Develop positioning and go-to-market plans for new products, capabilities, markets, and strategic partnerships. Create programs that simultaneously drive value for consumers, restaurant partners, and inKind . Ensure major launches have clear audiences, messaging, distribution strategies, and measurable success criteria. Identify opportunities where product capabilities themselves can become powerful acquisition, engagement, and brand-building mechanisms. Marketing Leadership & Execution Set the overall marketing strategy while remaining close to the work. Build, lead, coach, and scale a high-performing marketing organization capable of operating in a hyper-growth environment. Determine what the marketing organization needs to look like at 2x, 5x, and 10x today's scale. Establish clear ownership, priorities, goals, and accountability across the team. Evaluate the existing marketing organization, capabilities, agencies, technology, processes, and investment strategy and determine what needs to evolve. Manage marketing investment with a strong focus on incremental impact, scalability, and ROI. Move comfortably between executive-level strategy and detailed campaign, creative, channel, or performance discussions. Create a culture of experimentation, urgency, creativity, accountability, and continuous improvement. Who You Are You've seen hyper-scale: You have operated inside a company during a period of exceptional growth and understand what needs to change as the organization scales. You've built brands, not just campaigns: You understand how a growing company becomes a recognizable, differentiated, market-leading brand. Strategic and hands-on: You can build a multi-year marketing strategy and dive into campaign performance the same day. Commercially minded: You think about marketing through the lens of revenue, growth, customer behavior, market share, and enterprise value. Brand + Growth: You believe exceptional brand building and measurable performance should reinforce each other. Data-driven: You're comfortable interrogating dashboards, funnels, cohorts, CAC, LTV, retention, conversion, and channel performance. Customer obsessed: You have a deep curiosity about why consumers behave the way they do and what creates genuine brand affinity. Highly experimental: You naturally think in hypotheses, tests, results, and iteration. Builder mentality: You're energized by building the organization and capabilities required for the next stage rather than simply managing what already exists. High agency: When you identify an opportunity or problem, you take ownership and move quickly. Qualifications 10+ years of progressive marketing experience, including significant senior leadership responsibility. Firsthand experience operating through hyper-growth or hyper-scale, ideally within a business that achieved significant national consumer adoption. Demonstrated experience helping transform a growing company into a market-leading or category-defining brand. Experience within a high-growth consumer, marketplace, fintech, hospitality, loyalty, e-commerce, or technology business. Demonstrated success scaling consumer acquisition and retention. Strong experience across growth marketing, brand, lifecycle/CRM, customer segmentation, and performance optimization. Proven ability to build and scale high-performing marketing organizations. Strong analytical capabilities and experience using customer and performance data to drive decisions. Experience managing significant marketing investments and evaluating channel-level ROI. Strong executive communication and cross-functional leadership skills. What Success Looks Like Within your first year, you will have: Established a clear strategy for taking inKind from high growth toward true market leadership. Significantly increased awareness and consideration of the inKind brand. Created a clear and differentiated position for inKind within the market. Built scalable acquisition engines capable of supporting the company's next stage of growth. Improved customer acquisition efficiency and funnel conversion. Increased customer activation, engagement, frequency, retention, and LTV. Strengthened lifecycle, personalization, and customer segmentation capabilities. Established clear marketing and brand dashboards, experimentation frameworks, and performance accountability. Built the team, systems, processes, and capabilities required to support hyper-scale. Created stronger integration between Marketing, Product, Data, and commercial teams. Put inKind firmly on the path to becoming the market-leading consumer brand in its category. Why inKind This is an opportunity to join inKind at an inflection point. The foundations have been built. The business is scaling rapidly. The opportunity now is to take that momentum and build a brand with national awareness, significant consumer relevance, and category leadership. We're looking for someone who has experienced that journey before and wants to help do it again—this time with the opportunity to shape the strategy, organization, brand, and growth engine behind it. You'll have the opportunity to build a marketing organization and brand capable of defining the next stage of inKind's growth - and ultimately help make inKind synonymous with how people discover and experience restaurants. Who we are: inKind connects passionate diners with exceptional restaurants across the country. inKind partners with thousands of restaurants and has millions of users who want to discover great places, dine confidently, and earn meaningful rewards. Through the inKind app, guests earn 20% back every time they dine, turning everyday meals into something more rewarding. From celebrated restaurant groups like José Andres and Michael Mina to beloved neighborhood favorites, inKind helps diners explore the best restaurants in town while supporting the restaurants and chefs who shape how their cities eat. Rooted in hospitality and built on a win-win philosophy, inKind exists to help great restaurants thrive while inspiring guests to dine out more often. Every meal creates value on both sides of the table, empowering diners to savor more while strengthening the restaurant community. inKind is an Equal Opportunity Employer. We believe that diversity is vital to inKind's ability to provide our clients with the best recommendations and are committed to fostering a varied and inclusive work environment. Your race, color, ancestry, religion, gender, gender identity, national origin, sexual orientation, age, marital status, disability status, veteran status, or any other protected category have no bearing on our hiring decisions. By submitting this application, you acknowledge that inKind Cards, Inc. may share the information you provide with trusted third-party service providers, including fraud detection and application processing partners, to evaluate your application and ensure the integrity of our hiring process. Your information will be handled in accordance with our Privacy Policy . For California residents and others with applicable rights, please review our privacy notice for information about your rights regarding your personal data.

Location: United States of America What We Do: Cybercrime is growing, and more businesses are getting hit by threats that used to target only the biggest organizations. That pushes defenders like us to operate at the highest level, and it deepens our need for good people who want to make a meaningful impact. Founded in 2015 by former NSA cyber operators, Huntress is a remote-first team working to make enterprise-grade cybersecurity accessible to businesses of all sizes. We work closely with security teams and service providers protecting complex environments, often without the time or headcount to handle it all. That’s why we build our technology in-house and back it with a 24/7 human-led Security Operations Center (SOC). As a result, our platform is never disconnected from the experts who manage it, ensuring our customers' protection. Huntress now secures more than 6M endpoints and 17M identities worldwide. Those numbers keep growing because more businesses rely on us to help carry the load and operate with more confidence. Every day, you can see that commitment in how we stand with our customers and how we show up for each other. Reports to: Director of Product Security and Incident Response Location: Remote US Compensation Range: $200,000.00 to $210,000.00 plus bonus and equity What You’ll Do: As a Staff CSIRT Analyst, you will be the cornerstone of Huntress’ internal security resilience. You will act as the primary internal escalation point from our SOC, ensuring we protect ourselves with the same rigor and products we use for our customers. In this role, you will strategize with leaders across multiple functions to identify work streams and own the end-to-end incident response lifecycle. You will guide teams, determine key milestones, and proactively anticipate blockers that could hinder our response capabilities. Responsibilities: Incident Response & Triage: Lead the identification, triage, and validation of security incidents through various telemetry sources, acting as the ultimate escalation point for the SOC. Strategic Preparedness: Drive organizational incident readiness by designing and executing practical response exercises (tabletops and purple teaming) to ensure first responders are prepared at all levels of our organization. Telemetry Optimization: Partner with engineering, product security, and detection engineering teams to tune existing telemetry sources to a high true-positive rate, reducing noise and increasing detection efficacy. Offensive Security Partnership: Collaborate closely with the Offensive Security team to identify visibility gaps and ensure proper coverage against modern threat actor TTPs. Partner with product security, engineering, detection engineering, and other applicable business units to close these gaps rather than treating them as a blocker. Continuous Improvement & Leadership : Lead cross-functional Post-Incident Reviews (PIRs) to extract critical lessons learned; own the lifecycle of resulting remediation tasks, driving specific tooling and process enhancements that harden organizational defenses and response against future threats. Stakeholder Communication: Develop and present comprehensive reports and "lessons learned" to stakeholders at all levels following major incidents or exercises. Documentation: Create and maintain playbooks, system configurations, and incident response standards to ensure scalability and supportability. What You Bring To The Team: Experience: 8+ years of experience in Incident Response, SOC Operations, or Digital Forensics (DFIR). Technical Expertise: Advanced knowledge of EDR/MDR platforms, log aggregation (SIEM/ELK), and cloud security environments (AWS/Azure/M365). Problem Solving: Proven ability to articulate the root cause of complex problems using first principles and translate insights into technical solutions. Strategic Thinking: Experience leading small project teams and aligning tech stacks across functions. Communication: Exceptional ability to convey complex technical incident details to both technical teams and executive leadership. Tooling: Familiarity with automation/SOAR platforms and documentation tools like Confluence, Jira, and Lucid Chart. Mindset: A proactive, forward-thinking approach to security with a passion for building "stewardship of culture" through inclusive and actionable security behaviors. What We Offer: 100% remote work environment - since our founding in 2015 Generous paid time off policy, including vacation, sick time, and paid holidays 12 weeks of paid parental leave Highly competitive and comprehensive medical, dental, and vision benefits plans 401(k) with a 5% contribution regardless of employee contribution Life and Disability insurance plans Stock options for all full-time employees One-time $500 reimbursement for building/upgrading home office Annual allowance for education and professional development assistance $75 USD/month digital reimbursement Access to the BetterUp platform for coaching, personal, and professional growth Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status. We do discriminate against hackers who try to exploit businesses of all sizes. Accommodations: If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to accommodations@huntresslabs.com . Please note that non-accommodation requests to this inbox will not receive a response. Huntress uses artificial intelligence tools to assist in reviewing and evaluating job applications, including resume screening, skills assessment, and candidate matching and comparisons. These AI tools support our human recruiters in the initial review process, but do not make final hiring decisions without human involvement. By submitting your application, you acknowledge this use of AI in our recruitment process. Please review our Candidate Privacy Notice for more details on our practices and your data privacy rights. #BI-Remote

Location: Hungary; Serbia; Montenegro; Portugal Workplace: remote About Finom   Finom is a European tech startup headquartered in Amsterdam, and we’re on a journey towards revolutionizing the financial landscape for entrepreneurs worldwide. Our mission is to develop an all-in-one financial B2B solution that integrates banking functions, accounting, financial management, and invoicing into a seamless, mobile-first platform.   We recently closed a €115 million Series C equity round (around $133 million), bringing our total funding to approximately $346 million. This significant investment follows a $105 million growth funding round from General Catalyst, a long-term backer since 2021 known for supporting companies like Airbnb, HubSpot, KAYAK, and Stripe.   Finom's platform goes beyond traditional banking, offering invoicing and a growing suite of features, including AI-enabled accounting, aiming to simplify financial management for entrepreneurs. We're actively expanding our reach across key EU markets like Germany, France, the Netherlands, Italy, and Spain.   At Finom, we’re not just redefining the entrepreneurial experience — we’re empowering our employees to make a real difference. Your work matters, and your impact extends far beyond product metrics. We nurture innovation and an inspiring work environment where bold ideas thrive, prioritizing thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and our business as a whole.   Maintaining our start-up spirit, we prioritize thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and, of course, our business. About the Role   As a Customer Care Specialist, you will be the voice of Finom, delivering not just excellent service, but a standout, memorable customer experience. Our goal is not simply to resolve issues, but to turn moments of frustration into moments of trust, and customers into passionate advocates for Finom.   You will support customers primarily via phone, while also handling chat and email interactions as needed. You will engage with customers who may be experiencing complex or high-impact issues, and your ability to build rapport, demonstrate empathy, and take ownership will be key to your success. What you'll do: Deliver a “wow” customer experience across phone, chat, and email, consistently going above and beyond customer expectations Build strong, genuine rapport with customers, especially during challenging or sensitive situations Actively listen to understand customer needs, concerns, and the root cause of issues Communicate clearly, confidently, and empathetically, explaining situations in a way customers can easily understand Take full ownership of customer issues, acting with urgency to drive resolution as quickly as possible Proactively follow up with customers, keeping commitments and ensuring no issue is left unresolved Turn dissatisfied customers into loyal advocates through outstanding service and personal accountability Collaborate closely with internal teams to escalate, track, and resolve complex issues Accurately document customer interactions and outcomes in internal systems Contribute to continuous improvement by sharing insights and feedback from customer interactions Who You Are Native or fluent speaker in Dutch or German (written and spoken) A minimum of 6 months of customer care service experience — regardless of industry background Strong communication skills with the emotional intelligence to handle high-impact customer situations A natural sense of empathy and a genuine desire to help people Resilience and composure when dealing with complaints or difficult conversations A proactive mindset with strong follow-through — you do what you say you will do Comfort working in a fast-paced, ever-evolving scale-up environment Agile, adaptable, and energized by change Strong problem-solving skills and the confidence to take ownership Nice to have Experience in fintech, banking, payments, or financial services Previous experience in a phone-based customer support role What we offer 100% remote working. Up to 24.000 EUR Gross base salary x year - depending on experience Up to 15% monthly bonus linked to individual and team performance. Stock Option/Shares program. Usage of the company's flats in Cyprus for our work-and-swim program. Opportunity to develop your skills in a fast paste FinTech environment. B2B Contract Working Hours and Flexibility: 7-day operational support model - usually from Monday to Friday Weekend work required once per month / every 6 weeks, with advance scheduling Usually from 9:00 to 18:00 with 1 hour lunch break. At times, shift times between 07:00 and 19:00 CET Hiring process for this role: Application review Technical Online Assessment - 2 business days Phone Etiquette Test (mock call with an AI agent) - 2 business days Recruiter Call - 15 min Final Interview - 45 mins Offer What You Will Get In Return   Make a genuine impact on the product   Join our upward trajectory, and grow with us. We provide the resources and opportunities for continuous personal and professional development, empowering you to make a genuine impact on our evolving product.   Work in the EU   Embark on this exciting journey with us and enjoy the flexibility of traveling and working remotely or in a hybrid model across Europe.   Become a stock options holder   Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every team member, from junior team members to our founders.   Receive unwavering support and care   Finom stands by you at every step, embodying our commitment to your well-being and success reflected in our modern, friendly, and eco-conscious corporate culture. We offer constant support and care to ensure your Finom experience is successful and fulfilling.   Work & Swim program   Immerse yourself in our exclusive Work & Swim Program. Spend one month in a comfortable corporate apartment in enchanting Cyprus. It's the ideal opportunity to strike the perfect work-life balance while enjoying breathtaking Mediterranean views.   Equal Opportunity Statement    At Finom, we're an equal opportunity employer and value diversity at our company. We embrace diversity and invite applications from all walks of life. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, disability status, or other applicable legally protected characteristics.

Location: Romania; Serbia; Montenegro; Hungary; Portugal Workplace: remote About Finom   Finom is a European tech startup headquartered in Amsterdam, and we’re on a journey towards revolutionizing the financial landscape for entrepreneurs worldwide. Our mission is to develop an all-in-one financial B2B solution that integrates banking functions, accounting, financial management, and invoicing into a seamless, mobile-first platform.   We recently closed a €115 million Series C equity round (around $133 million), bringing our total funding to approximately $346 million. This significant investment follows a $105 million growth funding round from General Catalyst, a long-term backer since 2021 known for supporting companies like Airbnb, HubSpot, KAYAK, and Stripe.   Finom's platform goes beyond traditional banking, offering invoicing and a growing suite of features, including AI-enabled accounting, aiming to simplify financial management for entrepreneurs. We're actively expanding our reach across key EU markets like Germany, France, the Netherlands, Italy, and Spain.   At Finom, we’re not just redefining the entrepreneurial experience — we’re empowering our employees to make a real difference. Your work matters, and your impact extends far beyond product metrics. We nurture innovation and an inspiring work environment where bold ideas thrive, prioritizing thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and our business as a whole.   Maintaining our start-up spirit, we prioritize thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and, of course, our business. About the Role   As a Customer Care Specialist, you will be the voice of Finom, delivering not just excellent service, but a standout, memorable customer experience. Our goal is not simply to resolve issues, but to turn moments of frustration into moments of trust, and customers into passionate advocates for Finom.   You will support customers primarily via phone, while also handling chat and email interactions as needed. You will engage with customers who may be experiencing complex or high-impact issues, and your ability to build rapport, demonstrate empathy, and take ownership will be key to your success. What you'll do: Deliver a “wow” customer experience across phone, chat, and email, consistently going above and beyond customer expectations Build strong, genuine rapport with customers, especially during challenging or sensitive situations Actively listen to understand customer needs, concerns, and the root cause of issues Communicate clearly, confidently, and empathetically, explaining situations in a way customers can easily understand Take full ownership of customer issues, acting with urgency to drive resolution as quickly as possible Proactively follow up with customers, keeping commitments and ensuring no issue is left unresolved Turn dissatisfied customers into loyal advocates through outstanding service and personal accountability Collaborate closely with internal teams to escalate, track, and resolve complex issues Accurately document customer interactions and outcomes in internal systems Contribute to continuous improvement by sharing insights and feedback from customer interactions Who You Are Native or fluent speaker in Dutch or German (written and spoken) A minimum of 6 months of customer care service experience — regardless of industry background Strong communication skills with the emotional intelligence to handle high-impact customer situations A natural sense of empathy and a genuine desire to help people Resilience and composure when dealing with complaints or difficult conversations A proactive mindset with strong follow-through — you do what you say you will do Comfort working in a fast-paced, ever-evolving scale-up environment Agile, adaptable, and energized by change Strong problem-solving skills and the confidence to take ownership Nice to have Experience in fintech, banking, payments, or financial services Previous experience in a phone-based customer support role What we offer 100% remote working. Up to 24.000 EUR Gross base salary x year - depending on experience Up to 15% monthly bonus linked to individual and team performance. Stock Option/Shares program. Usage of the company's flats in Cyprus for our work-and-swim program. Opportunity to develop your skills in a fast paste FinTech environment. B2B Contract Working Hours and Flexibility: 7-day operational support model - usually from Monday to Friday Weekend work required once per month / every 6 weeks, with advance scheduling Usually from 9:00 to 18:00 with 1 hour lunch break. At times, shift times between 07:00 and 19:00 CET Hiring process for this role: Application review Technical Online Assessment - 2 business days Recruiter Call - 15 min Final Interview - 45 mins Offer What You Will Get In Return   Make a genuine impact on the product   Join our upward trajectory, and grow with us. We provide the resources and opportunities for continuous personal and professional development, empowering you to make a genuine impact on our evolving product.   Work in the EU   Embark on this exciting journey with us and enjoy the flexibility of traveling and working remotely or in a hybrid model across Europe.   Become a stock options holder   Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every team member, from junior team members to our founders.   Receive unwavering support and care   Finom stands by you at every step, embodying our commitment to your well-being and success reflected in our modern, friendly, and eco-conscious corporate culture. We offer constant support and care to ensure your Finom experience is successful and fulfilling.   Work & Swim program   Immerse yourself in our exclusive Work & Swim Program. Spend one month in a comfortable corporate apartment in enchanting Cyprus. It's the ideal opportunity to strike the perfect work-life balance while enjoying breathtaking Mediterranean views.   Equal Opportunity Statement    At Finom, we're an equal opportunity employer and value diversity at our company. We embrace diversity and invite applications from all walks of life. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, disability status, or other applicable legally protected characteristics.

Location: Vancouver, British Columbia Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally. As a Senior Partner Success Manager at Via, you will be the face and voice of Via for our partners, both internally and externally. You'll build genuine, durable relationships with the cities and operators working to deliver better transportation for their communities, while owning the commercial outcomes that come with it — from complex renewals to service expansions. This is a high-impact individual contributor role for someone ready to take full ownership of a strategic portfolio — working alongside talented, collaborative people who are passionate about making a real impact for the people who depend on public transit every day. About the Role: Own the success of advanced transportation systems across a portfolio of partners, serving as the primary point of contact for executive city and agency leadership and operating with a high degree of autonomy Act as a trusted advisor and consultant to partners, translating their ideas and community needs into revenue opportunities and driving decisions that improve service outcomes Build deep, long-term relationships with partners by identifying pain points, delivering solutions, and proactively recognizing opportunities for service growth and revenue generation Lead the analysis of daily, weekly, and long-term service performance data, turning complex datasets into clear strategic decisions that improve quality, efficiency, and growth Independently lead multi-year and complex contract renewals and service expansions, managing high-stakes negotiations with senior stakeholders to increase year-on-year revenue Champion new products and capabilities internally, advocating for partners to facilitate the expansion of each partner's service size and scope About You: 7+ years of relevant work experience in a client-facing role, with a track record of managing senior stakeholder relationships independently in consulting, customer success, or a high-growth company Fluency in French and English is required for frequent client interaction. Quantitatively inclined and data savvy; you don't just draw conclusions from complex data sets, you use them to drive strategic decisions and influence partners and internal teams alike An entrepreneurial relationship builder who brings clarity and confidence to highly complex, politically sensitive situations, turning them into opportunities to deepen trust A reliable, motivated self-starter who doesn't just thrive in fast-paced environments but helps shape the way things are done within them An empathetic team player who takes pride in elevating those around them, and views success as a collective effort Compensation and Benefits: Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable Salary Range: $145,000-$165,000 CAD Comprehensive health, dental, and vision coverage with 100% company-paid premiums starting on your first day of work. A Group RRSP & DPSP with a company match. Standard and extended job-protected parental leave options, with company-paid health benefits fully maintained during your leave Additional wellness benefits (including 24/7 virtual medicine, mental health practitioner coverage, EAP, and other wellness perks) 20 days of paid time off (PTO) annually, plus paid provincial statutory holidays There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?

Location: Greece Workplace: remote About Finom   Finom is a European tech startup headquartered in Amsterdam, and we’re on a journey towards revolutionizing the financial landscape for entrepreneurs worldwide. Our mission is to develop an all-in-one financial B2B solution that integrates banking functions, accounting, financial management, and invoicing into a seamless, mobile-first platform.   We recently closed a €115 million Series C equity round (around $133 million), bringing our total funding to approximately $346 million. This significant investment follows a $105 million growth funding round from General Catalyst, a long-term backer since 2021 known for supporting companies like Airbnb, HubSpot, KAYAK, and Stripe.   Finom's platform goes beyond traditional banking, offering invoicing and a growing suite of features, including AI-enabled accounting, aiming to simplify financial management for entrepreneurs. We're actively expanding our reach across key EU markets like Germany, France, the Netherlands, Italy, and Spain.   At Finom, we’re not just redefining the entrepreneurial experience — we’re empowering our employees to make a real difference. Your work matters, and your impact extends far beyond product metrics. We nurture innovation and an inspiring work environment where bold ideas thrive, prioritizing thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and our business as a whole.   Maintaining our start-up spirit, we prioritize thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and, of course, our business. About the Role   As a Customer Care Specialist, you will be the voice of Finom, delivering not just excellent service, but a standout, memorable customer experience. Our goal is not simply to resolve issues, but to turn moments of frustration into moments of trust, and customers into passionate advocates for Finom.   You will support customers primarily via phone, while also handling chat and email interactions as needed. You will engage with customers who may be experiencing complex or high-impact issues, and your ability to build rapport, demonstrate empathy, and take ownership will be key to your success. What you'll do: Deliver a “wow” customer experience across phone, chat, and email, consistently going above and beyond customer expectations Build strong, genuine rapport with customers, especially during challenging or sensitive situations Actively listen to understand customer needs, concerns, and the root cause of issues Communicate clearly, confidently, and empathetically, explaining situations in a way customers can easily understand Take full ownership of customer issues, acting with urgency to drive resolution as quickly as possible Proactively follow up with customers, keeping commitments and ensuring no issue is left unresolved Turn dissatisfied customers into loyal advocates through outstanding service and personal accountability Collaborate closely with internal teams to escalate, track, and resolve complex issues Accurately document customer interactions and outcomes in internal systems Contribute to continuous improvement by sharing insights and feedback from customer interactions Who You Are Native or fluent speaker in Dutch or German (written and spoken) A minimum of 6 months of customer care service experience — regardless of industry background Strong communication skills with the emotional intelligence to handle high-impact customer situations A natural sense of empathy and a genuine desire to help people Resilience and composure when dealing with complaints or difficult conversations A proactive mindset with strong follow-through — you do what you say you will do Comfort working in a fast-paced, ever-evolving scale-up environment Agile, adaptable, and energized by change Strong problem-solving skills and the confidence to take ownership Nice to have Experience in fintech, banking, payments, or financial services Previous experience in a phone-based customer support role What we offer 100% remote working. Competitive salary. Up to 15% monthly bonus linked to individual and team performance. Stock Option/Shares program. Usage of the company's flats in Cyprus for our work-and-swim program. Opportunity to develop your skills in a fast paste FinTech environment. Salary from 18.000 EUR to 24.000 EUR based on experience b2b freelancer contract Working Hours and Flexibility: 7-day operational support model - usually from Monday to Friday Weekend work required once per month / every 6 weeks, with advance scheduling Usually from 9:00 to 18:00 with 1 hour lunch break. At times, shift times between 07:00 and 19:00 CET Hiring process for this role: Application review Technical Online Assessment - 2 business days Phone Etiquette Test (mock call with an AI agent) - 2 business days Recruiter Call - 15 min Final Interview - 45 mins Offer What You Will Get In Return   Make a genuine impact on the product   Join our upward trajectory, and grow with us. We provide the resources and opportunities for continuous personal and professional development, empowering you to make a genuine impact on our evolving product.   Work in the EU   Embark on this exciting journey with us and enjoy the flexibility of traveling and working remotely or in a hybrid model across Europe.   Become a stock options holder   Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every team member, from junior team members to our founders.   Receive unwavering support and care   Finom stands by you at every step, embodying our commitment to your well-being and success reflected in our modern, friendly, and eco-conscious corporate culture. We offer constant support and care to ensure your Finom experience is successful and fulfilling.   Work & Swim program   Immerse yourself in our exclusive Work & Swim Program. Spend one month in a comfortable corporate apartment in enchanting Cyprus. It's the ideal opportunity to strike the perfect work-life balance while enjoying breathtaking Mediterranean views.   Equal Opportunity Statement    At Finom, we're an equal opportunity employer and value diversity at our company. We embrace diversity and invite applications from all walks of life. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, disability status, or other applicable legally protected characteristics.