Location: Remote
Workplace: Remote
Kit https://kit.com/ is the email marketing platform experts choose to grow their audience, deepen their relationships, and build a business around the work they love. For coaches, YouTubers, authors, podcasters, and other creatives, there isn't a better marketing hub to rely on to grow audiences, automate email marketing, and sell digital products — all within one platform.
More importantly, there isn't a team more committed to helping creators earn a living. We're on a mission to help creators earn $1 billion using our creator marketing platform. We have always been 100% independent and 100% remote.
We are proud to have built a product that our customers love, and we look for people who have enthusiasm and belief in our mission, vision, and values to join our team. We're also embracing AI thoughtfully — both in how we build and how we hire to ensure our team is adaptable, innovative, and ready for what's next.
THE ROLE
We're looking for a Senior Infrastructure Engineer II to take ownership of a large share of Kit's core infrastructure: databases, Kubernetes, version upgrades, platform tooling, and day-to-day support. You'll also build the paved paths that let engineers, non-engineers, and AI agents test and ship changes safely.
The infrastructure supports creators who depend on Kit to reach their audiences and earn a living. When it's healthy, nobody notices. That's the job.
This is a full-time Individual Contributor role for an experienced infrastructure engineer who likes owning production systems end to end, takes on-call seriously, leans into automation and enjoys making other people's work easier.
YOUR SUPPORT SYSTEM
You'll report to Mojtaba Hosseini https://www.linkedin.com/in/mojtaba-hosseini-7a6666/, VP of Engineering at Kit. Day to day, you'll work most closely with Kris Hamoud https://www.linkedin.com/in/kristopher-hamoud-17b34665/ and Ivan Mora Perez https://www.linkedin.com/in/ivan-mora-p%C3%A9rez-ab460b45/.
You'll also partner with product engineers across Kit, and with teams outside engineering who rely on infrastructure to get their work done. Once you're ramped up, you'll join a three-person on-call rotation, which works out to roughly one week in three.
WHAT YOU'LL DO
- First Week: Get access to our AWS accounts, Kubernetes clusters, monitoring, and CI/CD pipelines. Read through our runbooks and architecture docs. Take part in Get To Know Yous (GTKYs) with Kris, Ivan, and the engineering teams you'll support.
- First Month: Pick up day-to-day infrastructure support requests and start working through them with Kris and Ivan as backup. Ship your first improvement, such as a version upgrade or a fix to a gap in monitoring. Shadow on-call shifts. Write down what you learn along the way, especially the parts that only lived in someone's head or those that can be automated or improved.
- First Six Months: Own core infrastructure areas end to end: databases, Kubernetes, version upgrades, and platform tooling. Take your full share of on-call, which you'll start by the end of your first quarter. Become the go-to person for day-to-day infrastructure questions. Find one recurring source of pages and make it go away. Ship a first paved path, such as a sandbox environment where AI agents or non-engineers can safely build and test changes.
- First Year: You're the primary owner of a large part of Kit's core infrastructure, and you lead projects in it without needing direction. Uptime stays at 99.9% or better, page volume is down, and you've found real cost savings. Your paved paths are in regular use by engineers, non-engineers, and AI agents. You've built observability good enough for AI agents to handle some on-call load. You've documented your decisions so others can build on your work.
WHAT WILL S.E.T. YOU UP FOR SUCCESS
Skills
- Running production infrastructure on AWS at scale, including managed relational databases, networking, and load balancing
- Operating Kubernetes in production: upgrades, capacity planning, and troubleshooting
- Managing infrastructure as code and maintaining CI/CD pipelines that engineers trust
- Building monitoring and alerting that catches real problems early and doesn't page people for noise
- Diagnosing complex, multi-service incidents calmly, then fixing the underlying cause
- Cutting cloud costs through right-sizing and reserved capacity without hurting reliability
- Writing clear runbooks, docs, and decision write-ups
- Nice to have: experience with Cloudflare, ephemeral or sandbox environments, or email sending infrastructure
Experiences
- Around 7 or more years in infrastructure, platform, DevOps, or SRE roles
- Owning production infrastructure for a product where downtime costs customers money
- Carrying a pager for systems you owned, and making that on-call rotation quieter over time
- Leading a major upgrade or migration, such as a database or Kubernetes version upgrade, with little or no customer impact
- Building self-service tooling or paved paths that other engineers actually adopted
- Working on a small infrastructure team where you couldn't hand problems off to a specialist
Traits
- You own what you run. You spot infrastructure debt and fix it without waiting to be asked, and you follow through until it's done.
- You build quality into the work. Upgrades have rollback plans, maintenance windows are planned around customers, and "good enough" is a decision, not a default.
- You leverage AI effectively. AI helps you increase quality and velocity where it matters most. You know when to delegate and when to dive in, while holding accountability.
- You make work easier for everyone else. You'd rather build a tool or write a guide once than answer the same question ten times.
- You teach what you know. You write things down so the next person, or the next AI agent, can build on your work.
- You work in public. You share context and tradeoffs openly, including during incidents and when things go wrong.
- You use AI thoughtfully. It's part of how you work, and you help others adopt it without creating new risks.
- You remember who's on the other end. An outage means a creator's launch email doesn't go out, and that shapes how you prioritize.
WHAT WON'T SET YOU UP FOR SUCCESS
- Wanting a well-defined backlog handed to you each week. Here, you'll find much of the work yourself and set priorities with Kris.
- Preferring not to be on call. On-call is a core part of this role, shared across a team of three.
- You are skeptical of AI’s capabilities, or conversely use AI without good judgement and accountability.
- Wanting mostly greenfield architecture. A lot of this work is running, upgrading, and improving systems that already exist.
- Needing layers of approval before acting.
WORKING HOURS AND LOCATION
We're 100% remote with team members across the globe. We work mostly on East Coast time—so if you're based on the West Coast of the United States, Europe, or Asia, you might have a few early mornings or late evenings. We do our best to keep things reasonable, but a little time zone juggling comes with the territory.
This role is part of a three-person on-call rotation, so during your on-call week you'll need to be able to respond to pages outside your usual working hours.
We believe PTO should always take priority over on-call. We schedule on-call around people's lives, not the other way around. On-call is a shared responsibility, but taking time off should never be a challenge
COMPENSATION + PERKS + BENEFITS
Kit has standardized salaries based on position, no matter where you live. For this role, we're hiring at our level 4 ($197,000). Level is determined based on experience and our interview process.
PERKS + BENEFITS INCLUDE:
- Profit Sharing https://www.linkedin.com/feed/update/urn:li:activity:7454911054947688448/
- Kit equity
- 401k with a 5% match
- We cover up to $2,280 per month toward medical premiums, with dental and vision premiums fully covered. We offer Health Insurance plans through Aetna
- $2,000 equipment allowance for your first two years, $1,000 budget every following two years. Company-provided laptops are issued to every Kit team member and are not included in the equipment budget
- Individual learning + development budget ($3,500/year)
- Creator meetup budget ($50/month) to connect with creators over coffee, lunch, or other in-person meetups
- Gender affirming benefits
- Childcare benefit up to $3,000 annually through JOON
- Twenty (20) days of paid time off during each year of employment
- Paid paid vacation: An after-tax bonus of $1,000 for taking five consecutive days of vacation where you’re fully unplugged from work
- Ten (10) paid holidays a year
- Two weeks of paid sick time each year, including mental health + well being days
- Twelve (12) weeks paid parental leave and flexible scheduling in your child’s first year
- Up to six weeks of paid bereavement leave, medical leave, and disaster after six months of employment, two weeks of each paid leave in your first six months
- Winter Break Closure: Kit closes for a week at the end of December, giving everyone a collective break to enjoy the holiday season. Essential support services remain available, with teams coordinating to ensure coverage during this period
- Four-week, paid sabbatical after five years with the team
- Fantastic in-person or virtual retreats with the team twice a year
HOW TO APPLY
We usually receive a large number of applications, and our goal is to follow up with you within two weeks. You’ll hear from us either way. Here’s what you can expect from the rest of our hiring process:
1. A phone screen with our recruiter (30 min)
2. Hiring manager interview (45 min)
3. Take-home assignment
4. Technical interview (60 min)
We’ll keep you informed through every step. To get started, complete this application, including a cover letter and answers to the questions on the next page. We read every single application, and your cover letter and responses help put your experience into context.
Kit is an equal opportunity employer
We value diversity in all of its forms. Research tells us that applicants who are female or non-binary, as well as applicants who are people of color, are less likely to apply for roles they do not feel 100% qualified for. If you think you meet more than 50% of our requirements but fewer than 100% of them, please apply.
We’re imperfect communicators, so think of our job postings as the starting point for discussion rather than proof that you shouldn’t apply.
Kit does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
УдалённоseniorWe do our best to keep things reasonable, but a little time zone juggling comes with the territory
Location: L'viv, Ukraine
Workplace: hybrid
About us:
EveryMatrix
is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to
200 customers worldwide.
But that's not all! We're not just about numbers,
we're
about people. With a team of over 1000 passionate individuals spread across twelve countries in Europe, Asia, and the US, we're all united by our love for innovation and teamwork.
EveryMatrix is a member of the
World Lottery Association
(WLA) and
European Lotteries Association
. In September 2023 it became the first iGaming supplier to receive
WLA Safer Gambling Certification
. EveryMatrix is proud of its commitment to safer gambling and player protection whilst producing market leading gaming solutions.
Join us on this exciting journey as we continue to redefine the iGaming landscape, one groundbreaking solution at a time.
We are looking for a passionate and dedicated Junior Change Manager join our team in Lviv!
About the job:
We are looking for a proactive and detail-oriented Junior Change Manager to support production and infrastructure activities within the CasinoEngine organization.
In this role, you will work closely with senior Change Managers, development teams, infrastructure specialists, operations, and business stakeholders to ensure that production changes are properly planned, documented, coordinated, and executed in a controlled and safe manner.
You will contribute to the change management process by coordinating activities, facilitating communication across teams, maintaining accurate documentation, and monitoring change execution. While you play an active role in ensuring smooth delivery, responsibility for technical decisions, infrastructure design, and final approval of production changes remains with senior Change Managers and technical owners.
This role is a great fit for someone who takes initiative, is not afraid to ask questions, and actively follows up to get the answers needed. We value people who speak up, challenge ambiguity, and think in a structured, logical way about how systems and processes connect.
You will regularly engage with engineers and stakeholders across the organization, so confidence, curiosity, and persistence are essential to succeed in this role.
This role could be a great fit for someone with a background in project coordination or junior project management and an educational background in IT, engineering, or a related technical field.
What You'll get to do:
Coordinate production changes, migrations, and switch-overs under the guidance of senior team members.
Prepare and maintain change documentation and implementation plans.
Ensure required approvals and information are collected before production activities.
Communicate with development, infrastructure, operations, and business teams during change execution.
Monitor production activities, track progress, and report issues, blockers, and delays.
Share status updates on planned and completed change activities.
Participate in technical discussions to better understand infrastructure and production processes.
Follow change management processes and contribute to their continuous improvement.
What You need to know:
English level: B1 or higher.
A proactive approach - you follow up without being reminded, and you flag problems early rather than waiting for them to surface.
Confidence in communication - you are comfortable asking direct questions, pushing back, and speaking up in discussions with technical and senior colleagues.
Logical, analytical thinking - you can break a complex change into steps, spot dependencies and gaps, and reason about what could go wrong.
Good organizational skills and the ability to manage multiple tasks and priorities.
Strong sense of ownership and attention to detail.
Willingness to learn technical and operational processes.
Experience working with cross-functional teams and multiple stakeholders.
Basic understanding of IT systems, software delivery processes, and production releases is an advantage.
Bonus points for knowledge of: Kubernetes, GitLab, Kibana, SQL/MySQL.
Here's what we offer:
Start with 22 days of annual leave, with 2 additional days added each year, up to 32 days by your fifth year with us.
3 sick leave days per year, no doctor's note required; 30 medical leave days with medical allowance
Hybrid work schedule is available after the first three months of employment with 80/20 office/home format until the end of 2026. Starting from 2027, the policy will transition to primarily office-based work, with up to 10 work-from-home days per year with manager approval.
Benefit from two Free Fridays each year, limited to one per quarter.
Daily catered lunch or monthly lunch allowance.
Private Medical Subscription.
Access online learning platforms like Udemy for Business or O’Reilly, and a budget for external training.
Gym allowance.
Corporate English lessons.
Support for New Parents:
21 weeks of paid maternity leave, with the flexibility to work from home full-time until your child turns 1 year old.
4 weeks of paternity leave, plus the flexibility to work from home full-time until your child is 13 weeks old.
Our office perks
include on-site massages and frequent team-building activities
in various locations.
At EveryMatrix, we're committed to creating a supportive and inclusive workplace where you can thrive both personally and professionally. Come join us and experience the difference!
Location: London, United Kingdom
Our Global Structure
Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.
Join us in our mission to transform the way people shop and eat. DoorDash, Deliveroo and Wolt now operate as one global company. Behind the AI experiences millions of people use every day, from shopping assistants to customer support agents, sits one shared Generative AI platform. Our team builds it.
We're looking for a Staff Product Manager in London to own major parts of that platform. Your customers are the engineers and ML researchers across all three brands who build AI products and agents. You'll work with engineering and product leaders in Europe and the US, and your decisions will shape how AI gets built across every market we operate in.
What You'll Be Doing
Set the strategy and roadmap
for core parts of our GenAI platform: model access and routing, agent infrastructure, and evaluation and observability.
Build one platform for three brands.
Spot the patterns across Deliveroo, Wolt and DoorDash teams and turn them into shared building blocks, so a capability built once reaches every market.
Shape our model portfolio
across frontier and open-weight models. Decide where we build, buy or partner in an ecosystem that changes month to month.
Make agents production-ready.
Give teams safe access to company knowledge, tools and systems, with the quality, latency and cost controls needed to run agents at scale.
Own the evaluation strategy
so teams can prove quality before launch and keep improving it after.
Stay close to your customers.
Work with the teams shipping AI experiences, measure adoption and time-to-production, and let real production use drive the roadmap.
Lead at a senior level,
presenting to senior technical leadership and influence strategy beyond your own roadmap.
What You'll Need to Thrive
Our ideal candidate brings deep expertise in some of these areas and curiosity to grow in others:
Significant product management experience (typically 8+ years, or equivalent), including owning a technical platform, developer product, or ML or data infrastructure.
Hands-on experience with LLM-based products or platforms in production, such as assistants, agents, evaluation or inference. GenAI platforms are a young field, so we care more about depth than years.
A platform mindset. You notice the problem five teams keep solving and turn it into one capability everyone can use.
The ability to go deep with engineers and ML researchers, then explain the trade-off in plain language to a senior leader.
A track record of leading large, ambiguous areas on your own and aligning stakeholders across companies, countries and time zones.
Comfort with regular overlap with US time zones, including some late-afternoon and evening calls.
What Success Looks Like
A team in any of our three brands can go from idea to a reliable AI product dramatically faster. That happens because the hard parts (models, inference, evaluation, tooling, observability, governance and agent infrastructure) are solved once at the platform layer and get better for everyone.
Why Join Us?
Real scale from day one.
Your platform powers AI used by millions of consumers, merchants and couriers across three brands.
Frontier work, real constraints.
You'll work with the latest models and agent patterns, then make them reliable, affordable and compliant in production.
Visible impact.
Platform decisions here get reviewed by senior leadership and adopted across the company.
We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:
🔧 Solve meaningful problems at real scale Work on a complex, always-on marketplace that impacts millions every day.
🌱 See your impact, fast Ship, test and improve ideas quickly in a low-hierarchy, high-ownership environment.
🧠 Grow through challenge and ownership Take on big, ambiguous problems and accelerate your career with strong support.
🌎 A culture built for builders High standards, collaboration, flexible working and continuous learning.
💰 Share in the success you help create Competitive salary and equity options, so you’re rewarded for the impact you make.
➡️ Want a deeper look at how we build? Check out our
Tech Blog
.
We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire
here
.
Our Global Structure
Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash, Deliveroo and Wolt. Together, we’re unlocking new possibilities as one global team.
Diversity, Equity and Inclusion
We know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.
We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
If you have a disability or long-term health condition and need support to apply for one of our roles, or if you require any reasonable adjustments during the recruitment process, please contact our recruitment team at accommodations@deliveroo.co.uk and we’ll be happy to help ensure you have a fair and equitable experience.
If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!
Diversity, Equity and Inclusion
At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.
We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.
If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!
Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at
careersatdoordash.com/recruitment-scam-awareness
.
Location: Kazakhstan; Poland; Remote - Europe; Serbia; Montenegro
Workplace: Remote
P2P.org http://P2P.org is the largest institutional staking provider with a TVL of over $10B and a market share exceeding 20% in restaking.
We are continually focused on researching and improving our infrastructure to extract maximum APR while enhancing security. For instance, in ETH and SOL, our NRR is on average 10% higher than the market, and in DOT, it's 20% higher.
We also place significant focus and resources on launching new networks such as TON, Avail, Monad, Babylon, Story, Berachain, and others, along with yield products. From restaking, where we are the largest operator with a 20+% market share, to yield aggregators on stablecoins.
Our clients include BitGo, Copper, Crypto.com http://Crypto.com, Ledger, ByBit, Bitget, OKX, HTX, Bitvavo, SBI, and others, who choose us for our client-centric approach and extensive product line from unified API to widgets and custom dApps.
We are also actively expanding our product line, exploring RWA, data, yield, and service products for banks, exchanges, custodians, and wallets.
P2P.org http://P2P.org unites talented individuals globally.
Despite our distributed team, we share a passion for decentralized finance - a fairer system for all. We code, learn, create, and connect to shape finance's future.
P2P.org http://P2P.org boasts a strong reputation and network. We prioritize customer satisfaction and, as tech enthusiasts, develop innovative solutions that bolster our brand.
Key Responsibilities:
- Prediction market & trading terminal design: Design intuitive, high-performance trading interfaces, including dashboards, charts, order books, and trading workflows.
- Web & App Design: Own the end-to-end UI/UX design of web and mobile applications, from initial concepts and wireframes to polished, production-ready interfaces.
- Social Media & Marketing Creatives: Create engaging visuals for social media, marketing campaigns, product launches, and other promotional materials.
- Design System: Build and maintain a consistent visual identity and scalable design system across all digital products.
- Cross-functional Collaboration: Work closely with founders, product managers, and developers to translate business requirements into effective design solutions.
- Design Ownership: Take full ownership of design decisions, present and justify your solutions, incorporate stakeholder feedback, and continuously improve the user experience.
At P2P.org http://P2P.org we have a team of experts with their own unique approach and ownership culture. Together we gain experience and make dreams come true!
- Fully remote
- Full-time contractor (Indefinite-term Consultancy Agreement)
- Competitive salary level in $ (we can also pay in crypto)
- Paid vacation and sick leave
- Well-being program
- Mental Health care program
- Compensation for education, including foreign language & professional growth courses
- Equipment & co-working reimbursement program
- Overseas conferences, community immersion
P2P.org http://P2P.org is committed to providing equal opportunities. All applicants will be considered without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, veteran status, or disability.
Location: Екатеринбург
Приглашаем тебя в команду «Конструктор привилегий» — мы разрабатываем продукт для внутренних пользователей Сбера, который управляет инструментами лояльности физических лиц, связанных с нашими государственными и корпоративными клиентами. Продукт мотивирует организации и их сотрудников обслуживаться в Сбере как зарплатные клиенты. Мы создаём решения, которые помогают бизнесу выстраивать эффективные программы лояльности, а клиентам — получать персональные преимущества.
Обязанности
* разработка и поддержка микросервисов продукта «Конструктор привилегий»
* проектирование и реализация RESTful API для взаимодействия с внутренними системами
* работа с брокерами сообщений (Apache Kafka) для построения асинхронных взаимодействий
* написание unit- и интеграционных тестов (JUnit, Mockito, TestContainers)
* участие в code review, анализ и рефакторинг кода команды
* взаимодействие со смежными командами и аналитиками в рамках продуктовой разработки
Требования
* опыт коммерческой разработки на Java от 1 года
* уверенное знание принципов ООП, SOLID, паттернов проектирования
* глубокое понимание работы JVM: управление памятью, сборка мусора, многопоточность
* опыт разработки RESTful API, понимание принципов HTTP, JSON, XML
* понимание принципов микросервисной архитектуры, опыт работы с брокерами сообщений
* навыки работы с системами контроля версий (Git) и CI/CD-инструментами
* опыт написания unit- и интеграционных тестов (JUnit, Mockito, TestContainers)
* умение читать и анализировать чужой код, проводить code review
Будет дополнительным плюсом
* опыт разработки на Kotlin
* глубокое понимание Apache Kafka (схемы, consumer groups, идемпотентность)
* опыт работы с PostgreSQL на уровне оптимизации запросов и работы с Hibernate
* знание принципов DDD, Event Sourcing, CQRS
* опыт работы в продуктовой команде по методологии Agile/Scrum
Условия
* комфортный современный офис
* корпоративный спортзал и зоны отдыха
* более 400 образовательных программ СберУниверситета для профессионального и карьерного развития
* программа адаптации и помощь руководителя на старте
* расширенный ДМС, льготное страхование для семьи и корпоративная пенсионная программа
Location: Austria
We are the creators of a new fintech era!
Our mission is to revolutionize the world by making blockchain technology accessible to everyone in everyday life. WhiteBIT is a global team of more than 1,500 professionals united by a shared vision of shaping the future.
We are building our own blockchain ecosystem to ensure maximum transparency and security for over 8 million users worldwide. Our cutting-edge solutions, rapid adaptation to market challenges, and technological excellence set us apart from traditional companies.
Our official partners include Juventus, FC Barcelona, Lifecell, FACEIT, and VISA.
Requirements
10+ years of experience in software engineering, infrastructure, and/or cloud environments.
5+ years in hands-on senior technology leadership roles (CTO, VP Engineering, Head of Engineering, IT or SRE).
Strong experience in at least 2 of 3 areas: digital asset/custody/KMS/MPC/HSM infrastructure; trading/FinTech infrastructure and APIs; cloud automation/AWS/Kubernetes/multi-region DR.
Experience working with structured control or regulatory frameworks such as ISO 27001, PCI DSS, SOC 2, DORA, or financial-services requirements.
Hands-on ability to review architecture, lead major incidents, challenge technical decisions, and produce audit-ready technical documentation.
EU citizenship or valid work authorization and willingness to travel regularly to Vienna.
Responsibilities
Platform Architecture & Boundary Control:
Own the EU entity’s technology architecture and establish clear control boundaries between Group services and local infrastructure.
Custody, Key Management & APIs:
Oversee relevant digital asset custody, KMS, APIs, Travel Rule integrations, on-chain monitoring, and nodes.
ICT Operations & Asset Management:
Maintain the ICT asset inventory, patching/vulnerability remediation, and appropriate technical/security logging.
SDLC & Release Controls:
Establish secure SDLC processes, CI/CD security controls, environment separation, and deployment approval gates.
Incident Management & BCM/DR:
Lead major technology incidents, BCP/DR testing, failover exercises, and technical root-cause analysis.
Team & Vendor Management:
Build and lead the local Engineering/DevOps/SRE/IT Operations capability and oversee relevant technical vendors.
Working terms
Immerse yourself in Crypto:
Master cutting-edge technologies and become an expert in the most innovative industry.
Work with the Fintech of the Future:
Develop your skills in digital finance and shape the global market.
Take Your Professionalism to the Next Level:
Gain unique experience and be part of global transformations.
Drive Innovations:
Influence the industry and contribute to groundbreaking solutions.
Join a Strong Team:
Collaborate with top experts worldwide and grow alongside the best.
Work-Life Balance & Well-being:
Modern equipment.
Comfortable working conditions and an inspiring environment to help you thrive.
25 business days of paid leave.
Additional days off for national holiday
For this position, a minimum monthly salary in accordance with the Collective Agreement for Employees in Information and Consulting is foreseen. Overpayment in line with market standards, depending on your qualifications and professional experience, is intended.
Your privacy matters to us. You can learn more about how we handle your personal data with regard to your application in our
Candidate Privacy Notice
.
разрабатывать и развивать сервисы для обработки данных из внешних источников: сбор → матчинг и нормализация → доставка во внутренние системы; интегрировать новые источники, обеспечивать качество и стабильность поставок;
Разрабатывать и улучшать модели рекомендаций и ранжирования для разных пользовательских сценариев: рекомендации заведений на карте, поиск по категориям, персональные подборки. Формулировать и проверять продуктовые и ML-гипотезы: проводить офлайн-оценку моделей и участвовать в A/B-тестах.
Location: Global, EU
We are the creators of a new fintech era!
Our mission is to change this world by making blockchain accessible to everyone in everyday life. WhiteBIT is a global team of over 1,200 professionals united by one mission — to shape the new world order in the Web3 era. Each of our employees is fully engaged in this transformative journey.
We work on our blockchain platform, providing maximum transparency and security for more than 8 million users worldwide. Our breakthrough solutions, incredible speed of adaptation to market challenges, and technological superiority are the strengths that take us beyond ordinary companies. Our official partners include the National Football Team of Ukraine, FC Barcelona, Lifecell, FACEIT and VISA.
The future of Web3 starts with you: join us as a !
Requirements
We're looking for a Senio/Staff-level engineer with an open mind and a builder's instinct - someone who goes beyond executing tasks and is ready to own the High-Performance practice end-to-end: establish engineering processes, drive R&D, evaluate and champion new technologies, and lead their adoption in production.
The ideal candidate can bridge the gap between business requirements for low latency and high throughput and the realities of existing infrastructure - translating "we need to be faster" into an actionable technical roadmap. You bring a fresh perspective, know how to organize the work, and are equally comfortable optimizing a hardware parameter and presenting a strategy to stakeholders.
We expect 5+ years of hands-on experience as a DevOps/SRE/Systems Engineer in performance-critical environments - and the maturity to grow yourself and grow a team around you.
Linux:
Advanced administration and OS-level tuning — real-time OS configurations, cgroups, CPU isolation, memory management, and low-level network stack configuration.
Hardware Internals:
Deep understanding of CPU power and performance states (C/P-states), Hyper-Threading / SMT trade-offs, TX/RX ring configuration, and the full data path from NIC through PCIe to memory and CPU. Ability to reason about and tune each stage of that path under production load.
Networking & TCP Internals:
Deep knowledge of TCP/IP — congestion control, ACK behavior, buffer tuning, and protocol-level latency sources. Strong Linux networking fundamentals: low-latency NIC configuration, bypass networking technologies (DPDK, RDMA), and market connectivity (multicast feeds, co-location networks, VPNs).
Performance Engineering:
Practical experience profiling latency-sensitive systems; familiarity with tools such as perf, flamegraph, strace, tcpdump, eBPF, and hardware performance counters.
Containerization:
Deep knowledge of Docker and Kubernetes, including low-overhead deployment patterns and performance trade-offs of containerized workloads.
IaC:
Proven track record with Ansible, Terraform, and Helm in production environments.
Monitoring:
Hands-on experience with the Prometheus / Grafana stack; ability to build latency-aware dashboards and alerting (P99, jitter, throughput KPIs).
Scripting:
Solid scripting in Bash and Python; Golang is a strong plus given its role in systems tooling.
CI/CD & Secret Management:
Strong grasp of CI/CD pipelines with experience integrating performance validation stages; familiarity with Vault for secrets management.
Security:
Understanding of DevSecOps principles and Kubernetes security policies.
Key Performance Metrics You'll Work With
Latency Distribution
- P99 / P99.9 across the tick-to-trade path, using hardware-level timestamps (NIC/PTP).
Jitter
- variance between min/max latency, measured over large sample sets in live market conditions.
Throughput
- messages per second (orders + cancels) under exchange burst scenarios.
System Reliability
- сontinuous monitoring of uptime
Extra Credit / Big Pluses
Hands-on experience with kernel-level optimization: syscall reduction, network stack bypass (DPDK, RDMA, Solarflare OpenOnload).
Background in HFT, algorithmic trading, or other ultra-low-latency production environments.
Experience with hardware timestamping, PTP/IEEE 1588, and precision time synchronization.
Familiarity with colocation operations and exchange connectivity (cross-connects, proximity hosting).
Proven SRE track record with formal SLO/error budget frameworks in latency-sensitive contexts.
DevSecOps: vulnerability scanning, Zero Trust, RBAC, and secure delivery pipelines.
Understanding of business processes in FinTech, crypto, or electronic trading.
Responsibilities
Low-Latency Infrastructure Ownership:
Design, deploy, and continuously optimize infrastructure for latency-sensitive trading systems — market data handlers, order/deal gateways, and risk check engines. Own the full stack from bare metal to application delivery. Define and maintain a reference architecture for low-latency connectivity when onboarding new trading venues, including reproducible configuration baselines, validation procedures, and performance acceptance criteria — so every new venue goes live on a proven, optimized stack.
Cloud & Hybrid Network Connectivity:
Design, implement, and maintain complex low-latency network solutions for cloud provider interconnects - including cross-connects and Direct Connect / ExpressRoute links between cloud regions, hybrid on-premise/cloud topologies, and high-throughput inter-server fabrics. Ensure both latency minimization and fault tolerance at every layer: physical redundancy, failover routing, and path diversity across providers and regions.
Hardware & OS Stack Tuning:
Go deep on the full hardware and OS stack - CPU pinning, C/P-states, HT/SMT configuration, NUMA topology, IRQ affinity, TX/RX ring sizing, NIC offloading, and network stack bypass (DPDK/RDMA where applicable). Understand the complete data path from NIC through PCIe to memory and CPU - and optimize every hop.
Infrastructure as Code (IaC):
Automate provisioning and configuration of high-performance environments using Ansible, Terraform, and Helm - with performance reproducibility as a first-class requirement.
Latency Profiling & Benchmarking:
Systematically profile and debug latency hotspots across the full execution path. Establish and maintain SLA/SLO targets; track P99/P99.9 distributions, jitter, and throughput - not just averages.
CI/CD for Performance:
Build and maintain CI/CD pipelines that include automated latency regression testing, so performance degradations are caught before they hit production.
Monitoring & Observability:
Design and operate comprehensive latency monitoring and alerting systems (Prometheus, VictoriaMetrics, Grafana) - including hardware timestamping (NIC/PTP) and fine-grained performance telemetry.
Colocation & Network Placement:
Research, evaluate, and manage optimal server placements - colocations, cross-connects, proximity hosting. Work closely with network and infrastructure teams to minimize physical and logical distance to exchanges.
High Availability & DRP:
Design systems that maintain stability and reliability under peak load while continuously pushing latency lower - zero regressions, always.
Cross-Team Collaboration:
Work alongside algo developers, quant teams, and network engineers to ensure trading strategies execute with minimal infrastructure overhead.
Working terms
Immerse yourself in Crypto & Web3:
Master cutting-edge technologies and become an expert in the most innovative industry.
Work with the Fintech of the Future:
Develop your skills in digital finance and shape the global market.
Take Your Professionalism to the Next Level:
Gain unique experience and be part of global transformations.
Drive Innovations:
Influence the industry and contribute to groundbreaking solutions.
Join a Strong Team:
Collaborate with top experts worldwide and grow alongside the best.
Work-Life Balance & Well-being:
Modern equipment.
Comfortable working conditions, and an inspiring environment to help you thrive.
24 calendar days of paid leave.
Additional days off for national holidays.
With us, you’ll dive into the world of unique blockchain technologies, reshape the crypto landscape, and become an innovator in your field. If you’re ready to take on challenges and join our dynamic team, apply now and start a new chapter in your career!
Let’s Build the Future Together!
WhiteBIT offers all candidates an equal opportunity to join the team. All hiring decisions are made without regard to race, national origin, gender identity or sexual orientation, age, religion, disability, medical condition, marital status, familial status, veteran status, or any other legally protected characteristic of an individual.
Your privacy matters to us. You can learn more about how we handle your personal data with regard to your application in our
Candidate Privacy Notice
.
Location: Global, EU
We are the creators of a new fintech era!
Our mission is to change this world by making blockchain accessible to everyone in everyday life. WhiteBIT is a global team of over 1,200 professionals united by one mission — to shape the new world order in the Web3 era. Each of our employees is fully engaged in this transformative journey.
We work on our blockchain platform, providing maximum transparency and security for more than 8 million users worldwide. Our breakthrough solutions, incredible speed of adaptation to market challenges, and technological superiority are the strengths that take us beyond ordinary companies. Our official partners include the National Football Team of Ukraine, FC Barcelona, Lifecell, FACEIT and VISA.
The future of Web3 starts with you: join us as a Middle DevOps !
Requirements
We're looking for candidates with
3+ years
of hands-on experience as a DevOps / SRE and deep expertise in the following technologies:
Linux:
Advanced administration and OS-level tuning.
Containerization:
Deep-dive knowledge of Docker and/or Kubernetes.
IaC:
Proven experience with Ansible, Terraform, Helm.
Network:
Solid networking skills on Linux, including VPN solutions, Proxies, and Web servers.
Monitoring:
Practical experience with the Prometheus Stack and Grafana.
Scripting:
Proven track record writing scripts in Bash, Python (Golang is a nice-to-have/big plus).
CI/CD:
Strong grasp of core CI/CD tools and experience with secret management using Vault
Security:
Understanding of DevSecOps principles and hands-on experience configuring security policies in Kubernetes.
Extra Credit / Big Pluses
Linux: Deep-dive into kernel-level optimization, from syscalls to network card tuning.
Experience operating High Availability / Low Latency solutions.
Background in building and operating Big Data and Data Analytics platforms.
Understanding of business processes in the FinTech/Banking/Crypto sector.
Proven track record as an SRE.
DevSecOps: Vulnerability detection, enforcing security best practices (Zero Trust, RBAC, secure code delivery), and experience with scanning tools (Trivy or Snyk).
Responsibilities
Hybrid Infrastructure:
Get your hands dirty with both cloud providers and bare-metal servers. This includes administering Linux servers (Ubuntu, CentOS, RHEL), incident resolution, and troubleshooting.
A high-level understanding of the Linux stack:
Skills in working with files and scripts in Linux, and an understanding of the principles of security, account management and access control.
Infrastructure as Code (IaC):
Automating deployment and configuration using Ansible, Helm, and Terraform.
CI/CD:
Building and maintaining rock-solid CI/CD pipelines.
Monitoring & Observability:
Setting up and optimizing comprehensive monitoring and logging stacks (Prometheus, VictoriaMetrics, GrafanaLabs stack, ELK stack).
High Availability & DRP:
Designing and implementing architecture that adheres to principles of High Availability (HA), scalability, and Disaster Recovery Planning (DRP).
Working terms
Immerse yourself in Crypto & Web3:
Master cutting-edge technologies and become an expert in the most innovative industry.
Work with the Fintech of the Future:
Develop your skills in digital finance and shape the global market.
Take Your Professionalism to the Next Level:
Gain unique experience and be part of global transformations.
Drive Innovations:
Influence the industry and contribute to groundbreaking solutions.
Join a Strong Team:
Collaborate with top experts worldwide and grow alongside the best.
Work-Life Balance & Well-being:
Modern equipment.
Comfortable working conditions, and an inspiring environment to help you thrive.
24 calendar days of paid leave.
Additional days off for national holidays.
With us, you’ll dive into the world of unique blockchain technologies, reshape the crypto landscape, and become an innovator in your field. If you’re ready to take on challenges and join our dynamic team, apply now and start a new chapter in your career!
Let’s Build the Future Together!
WhiteBIT offers all candidates an equal opportunity to join the team. All hiring decisions are made without regard to race, national origin, gender identity or sexual orientation, age, religion, disability, medical condition, marital status, familial status, veteran status, or any other legally protected characteristic of an individual.
Your privacy matters to us. You can learn more about how we handle your personal data with regard to your application in our
Candidate Privacy Notice
.
Location: Global, EU
We are the creators of a new fintech era!
Our mission is to change this world by making blockchain accessible to everyone in everyday life. WhiteBIT is a global team of over 1,200 professionals united by one mission — to shape the new world order in the Web3 era. Each of our employees is fully engaged in this transformative journey.
We work on our blockchain platform, providing maximum transparency and security for more than 8 million users worldwide. Our breakthrough solutions, incredible speed of adaptation to market challenges, and technological superiority are the strengths that take us beyond ordinary companies. Our official partners include the National Football Team of Ukraine, FC Barcelona, Lifecell, FACEIT and VISA.
The future of Web3 starts with you: join us as a DevOps Engineer with Big Data Skills!
Requirements
We're looking for a DevOps engineer with 4+ years of hands-on experience, at least 2 of them spent building and running data or analytics infrastructure. You've designed systems that move, store, and serve data at scale. Warehouse maintenance is part of your daily routine, and writing Python, Bash, or SQL scripts is second nature. You treat data security as a core responsibility: you protect confidentiality, enforce zero-trust, least-privilege access, and automate everything you touch. Solid IaC skills are a must.
IaC & CI/CD:
Production experience with Terraform, Ansible, and Helm, plus CI/CD systems (GitLab CI, GitHub Actions, Jenkins, or ArgoCD). We expect you to design pipelines, not just use them.
Containerization:
Working knowledge of Docker and Kubernetes, including running data workloads on it (like Spark on Kubernetes, stateful services, operators).
Cloud:
Solid experience with AWS (S3, EC2, EMR, Redshift, Glue, IAM) or an equivalent cloud provider.
Linux & Networking:
Solid Linux administration skills and foundational networking knowledge relevant to distributed systems.
Analytical Databases:
Hands-on operation of ClickHouse and/or the Hadoop ecosystem (HDFS, Hive, YARN), including cluster setup, tuning, and scaling.
Data Warehouses:
Practical experience with Snowflake or Redshift, covering warehouse sizing, workload management, performance tuning, and cost control.
Large Databases:
Experience administering databases at terabyte scale: replication, backup and restore strategies, partitioning, and migrations with minimal downtime.
SQL & Scripting:
Strong SQL skills, including reading execution plans and optimizing heavy queries. Confident in Python and Bash for automation, data parsing, and investigation.
Data Lakes & Object Storage:
Working knowledge of S3-compatible storage, columnar formats, partitioning strategies, and data lifecycle management.
Orchestration & Streaming:
Familiarity with Airflow (or similar orchestrators) and Kafka, and how they fit into data pipelines.
Extra Credit / Big Pluses
Experience with Tableau, Power BI, Looker, Superset, or similar BI tools, including administration, performance tuning, and data source design.
Hands-on experience with dbt and analytics engineering practices.
Experience with open table formats (Apache Iceberg, Delta Lake, Hudi) and query engines like Trino/Presto or Athena.
FinOps experience in data platforms: managing Snowflake credits, Redshift clusters, and storage costs at scale.
Spark performance tuning and job optimization.
Change data capture (CDC) with Debezium or similar tools.
Data quality tooling (Great Expectations, Soda) integrated into CI/CD.
Golang or Rust tooling experience.
Knowledge of data governance and compliance (GDPR, data retention, PII handling).
Understanding of business processes in the FinTech/Banking/Crypto sector.
Responsibilities
Infrastructure Ownership:
Own the infrastructure behind our data and analytics platform, from provisioning to daily operations. Keep it reliable, scalable, and cost-efficient as data volumes grow.
Infrastructure as Code:
Provision and configure all data infrastructure with Terraform, Ansible, and Helm.
CI/CD Pipelines:
Build and maintain delivery pipelines for both infrastructure and data code (ETL jobs, Airflow DAGs, dbt models, schema migrations), with automated testing, safe rollouts, and fast rollback.
Database & Warehouse Operations:
Maintain ClickHouse, Snowflake, Redshift, and вPostgreSQL at multi-terabyte scale, handling replication, backups, upgrades, capacity planning, and disaster recovery.
Data Lake Storage:
Manage S3-compatible data lake storage, including partitioning, file formats, and lifecycle policies.
Automation & Script Optimization:
Refactor and automate Python, Bash, and SQL scripts to cut runtimes and eliminate manual work.
Performance & Cost:
Right-size clusters and warehouses, tune heavy queries, and keep compute and storage spend under control.
Monitoring & Alerting:
Cover data infrastructure with metrics, logs, and alerts for cluster health, pipeline SLAs, and job failures.
Security & Access Control:
Enforce least-privilege access, secrets management, encryption, and auditability for sensitive data.
BI Infrastructure:
Support the infrastructure behind Tableau or similar BI tools.
Big Data Platforms:
Deploy, tune, and troubleshoot Hadoop, Spark, and Kafka clusters in production.
Collaboration:
Work with data engineers, analysts, and developers to turn their workloads into solid infrastructure decisions.
Security & Access Control:
Implement role-based access, secrets management, encryption at rest and in transit, and auditability for sensitive datasets in line with regulatory requirements.
Working terms
Immerse yourself in Crypto & Web3:
Master cutting-edge technologies and become an expert in the most innovative industry.
Work with the Fintech of the Future:
Develop your skills in digital finance and shape the global market.
Take Your Professionalism to the Next Level:
Gain unique experience and be part of global transformations.
Drive Innovations:
Influence the industry and contribute to groundbreaking solutions.
Join a Strong Team:
Collaborate with top experts worldwide and grow alongside the best.
Work-Life Balance & Well-being:
Modern equipment.
Comfortable working conditions, and an inspiring environment to help you thrive.
24 calendar days of paid leave.
Additional days off for national holidays.
With us, you’ll dive into the world of unique blockchain technologies, reshape the crypto landscape, and become an innovator in your field. If you’re ready to take on challenges and join our dynamic team, apply now and start a new chapter in your career!
Let’s Build the Future Together!
WhiteBIT offers all candidates an equal opportunity to join the team. All hiring decisions are made without regard to race, national origin, gender identity or sexual orientation, age, religion, disability, medical condition, marital status, familial status, veteran status, or any other legally protected characteristic of an individual.
Your privacy matters to us. You can learn more about how we handle your personal data with regard to your application in our
Candidate Privacy Notice
.
Location: Global, EU
We are the creators of a new fintech era!
Our mission is to change this world by making blockchain accessible to everyone in everyday life. WhiteBIT is a global team of over 1,200 professionals united by one mission — to shape the new world order in the Web3 era. Each of our employees is fully engaged in this transformative journey.
We work on our blockchain platform, providing maximum transparency and security for more than 8 million users worldwide. Our breakthrough solutions, incredible speed of adaptation to market challenges, and technological superiority are the strengths that take us beyond ordinary companies. Our official partners include the National Football Team of Ukraine, FC Barcelona, Lifecell, FACEIT and VISA.
The future of Web3 starts with you: join us as a Senior DevOps!
Requirements
We're looking for candidates with 5+ years of hands-on experience as a DevOps / SRE and deep expertise in the following technologies:
Linux:
Advanced administration and OS-level tuning — real-time kernels, process scheduling, memory management, cgroups, CPU isolation, and I/O optimization.
Cloud platforms:
Understanding of and experience in building complex systems focused on high availability (HA), low latency and high-performance computing (HPC)
Networking:
Deep understanding of TCP/IP, UDP, multicast, Ethernet, VLANs, and PTP at the wire level. Experience with low-latency network configurations and familiarity with kernel bypass technologies (DPDK, RDMA) is a strong plus.
Containerization:
Deep-dive knowledge of Docker and Kubernetes, including performance trade-offs of containerized workloads and low-overhead deployment patterns.
IaC:
Proven experience with Ansible, Terraform, and Helm in production environments.
Hardware Performance:
Working knowledge of how CPUs, NIC queues, memory, and storage behave under pressure. Hands-on experience with hardware tuning (BIOS configs, CPU isolation strategies, NIC queue management).
Monitoring:
Practical experience with the Prometheus / Grafana stack; ability to build latency-aware dashboards and fire meaningful alerts rather than noise.
Scripting:
Proven track record writing production scripts in Bash and Python. Golang is a significant plus.
CI/CD:
Strong grasp of core CI/CD tools and experience with secret management using Vault.
Security: Understanding of DevSecOps principles and hands-on experience configuring security policies in Kubernetes (Zero Trust, RBAC, secure code delivery).
Databases:
Solid working knowledge of SQL and/or NoSQL databases under operational conditions.
On-Call & Incident Response:
High sense of ownership for production systems — willing to participate in on-call rotations and available to respond to critical incidents outside business hours when the situation demands.
Extra Credit / Big Pluses
Linux: Deep-dive into kernel-level optimization — from syscalls and network card tuning to DPDK or FPGA-based networking.
Proven experience operating High Availability / Ultra-Low Latency solutions in live trading environments.
Experience with hybrid infrastructures (on-premise + cloud) — colocations, cross-connects, and proximity hosting.
Background in building and operating Big Data and Data Analytics platforms.
Understanding of business processes in the FinTech / Banking / Crypto / HFT sector.
Proven track record as an SRE with formal SLO / error budget frameworks.
DevSecOps: Vulnerability detection, enforcing security best practices, and experience with scanning tools (Trivy or Snyk).
Blockchain / crypto-native background is a bonus.
Responsibilities
Hybrid Infrastructure (Baremetal and Clouds):
Administer Linux servers (Ubuntu, CentOS, RHEL), drive incident resolution, and take end-to-end ownership of system reliability.
Low-Latency Systems Operations:
Proactively monitor, troubleshoot, and tune latency-sensitive trading systems and exchange connections across multiple asset classes. You treat P99 latency as a first-class metric.
OS & Hardware Tuning:
Go deep on the Linux stack — CPU pinning, NUMA topology, IRQ affinity, kernel parameter tuning, NIC offloading, and BIOS-level configurations. If it affects the tick-to-trade path, you own it.
Infrastructure as Code (IaC):
Automate deployment and configuration using Ansible, Terraform, and Helm with performance reproducibility as a hard requirement.
CI/CD:
Build and maintain rock-solid CI/CD pipelines (GitLab CI, Jenkins, ArgoCD) including automated performance regression checks.
Monitoring & Observability:
Design and operate comprehensive monitoring and logging stacks (Prometheus, VictoriaMetrics, Grafana, ELK). Build latency-aware dashboards and alerting — P99/P99.9, jitter, throughput, and error rates.
High Availability & DRP:
Design and implement architectures adhering to HA, scalability, and Disaster Recovery principles — zero regressions while continuously reducing latency.
Cross-Team Collaboration:
Partner with quant, trading, and network engineering teams to squeeze every drop of performance from the full stack — from hardware up to application logic.
Working terms
Immerse yourself in Crypto & Web3:
Master cutting-edge technologies and become an expert in the most innovative industry.
Work with the Fintech of the Future:
Develop your skills in digital finance and shape the global market.
Take Your Professionalism to the Next Level:
Gain unique experience and be part of global transformations.
Drive Innovations:
Influence the industry and contribute to groundbreaking solutions.
Join a Strong Team:
Collaborate with top experts worldwide and grow alongside the best.
Work-Life Balance & Well-being:
Modern equipment.
Comfortable working conditions, and an inspiring environment to help you thrive.
24 calendar days of paid leave.
Additional days off for national holidays.
With us, you’ll dive into the world of unique blockchain technologies, reshape the crypto landscape, and become an innovator in your field. If you’re ready to take on challenges and join our dynamic team, apply now and start a new chapter in your career!
Let’s Build the Future Together!
WhiteBIT offers all candidates an equal opportunity to join the team. All hiring decisions are made without regard to race, national origin, gender identity or sexual orientation, age, religion, disability, medical condition, marital status, familial status, veteran status, or any other legally protected characteristic of an individual.
Your privacy matters to us. You can learn more about how we handle your personal data with regard to your application in our
Candidate Privacy Notice
.
Location: United Kingdom, London
Why Sony Interactive Entertainment?
Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.
PlayStation Studios is the game development division of Sony PlayStation and is responsible for developing some of the most recognisable and ambitious console games and franchises on PlayStation, including The Last of Us, Horizon, Spider-Man, God of War, Helldivers and Gran Turismo.
We work with some of the best game studios in the world, and use data to help them make their games even better. We provide end-to-end analytics services for PlayStation Studios and use data to help them in the game development lifecycle. We are looking for talented people to join us in pushing the boundaries of game analytics for PlayStation games.
This role offers a flexible hybrid working arrangement, with most time spent working remotely unless you prefer to come into the office. We attend the office for key moments that matter, such as important team meetings, collaboration sessions and business activities where in-person engagement is beneficial.
Role Overview:
As a Lead Data Engineer, you’ll work in our cross-disciplinary Data Platform team to ingest and process high-volume data. You’ll work closely with our Game Analytics analysts and analytics engineers, who use this data to gain valuable insights both during game development and post-launch. As a lead, you’ll scale our platform and help us define its technical direction, expand its reach, and help define and build the future of analytics for PlayStation games.
What you’ll be doing:
Own parts of our pipeline, and drive improvements to achieve our technical and business goals.
Build supporting services for our pipeline, for example working on integrations with in-game maps and video tooling.
Integrate our data collection platform and our BI tools to enable studio self-service.
Work closely with the Devops team, our analytics engineers, and stakeholders across the studio business group.
Focus on improving data quality, lineage and observability.
Support our existing tooling, improving quality and documentation.
Be a technical expert and share than knowledge with your colleagues.
What we’re looking for:
You have experience building and owning Data Pipelines for high-throughput streaming and batch data.
You are adept at writing code in Go or write Python with a willingness to learn Go.
You are experienced in building robust, scalable, and resilient services.
You can demonstrate measurable impact that you have made in your current and previous roles.
You enjoy solving data problems, and can take responsibility for quality, investigations and remediation.
Experience with cloud data services. We use AWS data and analytics services, such as Amazon S3, Redshift, Kinesis, Data Firehose, Athena and AWS Glue.
Nice to have:
Has made use of AI during the development cycle, including use of Claude Code, Codex or other harnesses.
Experience with near real-time data processing, querying and visualisation.
Experience with Omni Analytics, or a similar BI tool (Looker, Tableau etc).
GitHub and GitHub Actions experience.
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
Please refer to our
Candidate Privacy Notice
for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
Location: Kuala Lumpur, Malaysia
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles:
We Before Me
,
Do the Right Thing
, and
Get Things Done
. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
About the Opportunity
As OKX US continues to grow, we are looking for a Support Operations Lead to join our Business Management team, with a focus on leading and coaching our global Customer Support (CS) function to better serve OKX users. Rather than being a direct member of the CS team, you’ll work alongside Operations, Compliance, Product, and Marketing stakeholders to uplift the quality, efficiency, and regulatory compliance of our offshore CS agents.
You’ll act as a subject matter expert (SME) for all things within the customer support experience — helping offshore agents understand local customer expectations, regulations, and how to handle issues with care and accuracy. This is a strategic and high-impact role, laying the groundwork for improved CS experience and potentially a local team in the future.
What You’ll Be Doing
Represent the voice of the customer within the business and act as SME for support needs, regulations, and expectations.
Coach and guide offshore CS teams to improve handling of tickets, especially regulatory-sensitive cases (e.g., scam/fraud, ID verification).
Partner with local Compliance, Operations, and Legal to ensure offshore CS agents are trained and updated on local regulatory requirements.
Manage high-priority and escalated customer cases in collaboration with offshore agents and local teams.
Liaise with Customer Due Diligence (CDD) teams to improve KYC/AML workflows for customers and reduce customer friction.
Act as SME for OKX Card support operations — guiding offshore CS on dispute handling, chargeback processes, and cardholder issue resolution in line with card program compliance requirements.
Work closely with Product and Marketing teams to proactively inform CS of upcoming campaigns, changes, or product launches that may drive ticket volume.
Identify operational pain points in the customer journey and work cross-functionally to resolve or escalate them.
Develop SOPs, quick guides, and training materials to help offshore agents respond more effectively to users.
Track key CS metrics such as resolution time, CSAT, and escalation volume to measure success and identify improvement areas.
If the business moves toward a local CS team in the future, help scope, plan, and build this function from the ground up.
What We Look For In You
Experience & Industry Knowledge
5+ years of experience in customer operations, customer experience, or support leadership, ideally within fintech, crypto, or financial services.
Solid understanding of US financial regulation, consumer protection expectations, and AML/KYC processes.
Experience working with or leading offshore support teams in a high-growth or regulated environment.
Exposure to customer-centric operations functions — blending support, risk, compliance, and product feedback loops.
Skills & Competencies
Strong leadership and coaching ability, with a focus on raising offshore team performance without direct line management.
Excellent stakeholder management skills — ability to work across compliance, product, marketing, and support teams.
Operationally minded — you're a problem-solver who can turn user pain points into action plans.
Process-driven — capable of designing and implementing SOPs and knowledge base content.
Excellent communicator — able to distill regulatory complexity into practical CS guidance.
Analytical — confident using data and KPIs to improve customer outcomes and support operations.
Perks &
Benefits
Competitive total compensation package
L&D programs and Education subsidy for employees' growth and development
Various team building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependants
More that we love to tell you along the process!
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ГибридjuniorL'viv, Ukraine
London, United Kingdom; A track record of leading large, ambiguous areas on your own and aligning stakeholders across companies, countries and time zones; Comfort with regular overlap with US time zones, including some late-afternoon and evening calls; We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief
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Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
Настройте подбор, и подходящие вакансии будут приходить в Telegram.