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Location: San Francisco, CA | New York City, NY About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the Role Scientists use Claude across the life sciences, from drug discovery and research biology to clinical development and manufacturing. To support that work, Anthropic introduced the Life Sciences Verification Program (LSVP), which gives verified life science professionals access to Claude with a refined set of safeguards that is more permissive for biology-related work. The program is in beta.We're hiring a Technical Program Manager to own the program of work that expands that access and helps scale it with safety in mind. Each expansion depends on many teams at once and no single team owns the path end to end. You'll become the single owner of that program, the person who knows what each expansion requires, where every workstream stands, what it is waiting on, and who needs to decide. This is a cross-org execution role, not a research role, and it does not require a life sciences background. LSVP is the starting point, and the scope will grow alongside Anthropic's broader work in the life sciences. Over time, more of the life sciences community can get verified access, and each new expansion takes less bespoke effort than the last. Responsibilities Own the program for expanding access to Anthropic's life sciences verification programs: scoping, sequencing, dependencies, and tradeoffs across safeguards, platform, and product engineering teams Scope and drive the cross-org engineering work that each expansion requires, from new plan and account types to new platforms Partner with the product manager to turn program goals into a sequenced plan with clear owners and dates Drive clarity on data access, retention, and review requirements, and on the changes they require across safeguards, access, and provisioning Drive user experience scoping across the Claude product surfaces where the program is available Find and remove the technical blockers that keep eligible organizations from accessing life sciences capabilities Establish the operating rhythm: a single view of workstreams, owners, dependencies, risks, and status, with planning, escalation paths, and launch coordination across orgs Convert recurring efforts into documented, repeatable processes so that each new expansion requires less bespoke coordination You may be a good fit if you Have several years of experience in technical program management, with a track record of successfully delivering complex, cross-functional programs Have experience coordinating across multiple engineering teams and organizations simultaneously, including safeguards, platform, and product partners Can engage meaningfully with the engineers doing the work, from platform and access systems to product surfaces Are highly organized and can manage multiple parallel workstreams effectively across distributed teams Thrive in unstructured environments with a knack for bringing order to chaos and creating clarity in ambiguous situations Have excellent written and verbal communication skills, with the ability to influence without authority Have worked on cloud or platform programs (preferred but not required) Do not need a life sciences background. This is not a research role, and no life sciences experience is required Are passionate about Anthropic's mission and interested in the challenges of bringing AI capabilities to the life sciences community safely and reliably The annual compensation range for this role is listed below. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: $290,000 — $365,000 USD Logistics Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. For roles performing work in California: We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.

Location: Ta' Xbiex, Malta; Limassol, Cyprus Join COLIBRIX ONE – Innovating the Future of Payments At COLIBRIX ONE* , we’re building advanced, AI-powered payment technologies that support Payment Service Providers (PSPs), Electronic Money Institutions (EMIs), and neobanks across the EU and the UK. As a fully licensed Electronic Money Institution (FCA Reference No. 927920) and holder of a Financial Institution Licence issued by the MFSA, as well as a principal member of both VISA and Mastercard, we provide comprehensive, real-world financial solutions that include: Global card processing Digital wallet infrastructure Cross-border merchant accounts Alternative payment methods (APMs) Corporate accounts for legal entities We’re a fast-growing team with a passion for innovation, security, and scalability. Our culture values curiosity, collaboration, and impact - and we’re looking for talented professionals who are ready to shape the future of fintech. At COLIBRIX ONE, your work directly powers the digital economy. If you're eager to solve meaningful challenges and build with purpose, we’d love to hear from you. About the Role The Head of Business Accounts organizes, manages, and coordinates the work of the department to ensure high-quality customer service, effective communication with clients, and the availability of the company’s services or products. Ensures that customer service processes comply with the company’s standards and strategic objectives. Key Responsibilities Lead and develop the corporate client department, covering sales, onboarding, account management, and client success Own the department’s revenue, client acquisition, and retention targets Build and execute the go-to-market strategy for corporate payment and account solutions Develop and grow the client portfolio: attract new corporate clients and expand relationships with existing ones Own the sales pipeline, from lead generation to onboarding, including forecasting and reporting to management Work with Product, Compliance, and Operations to shape new services, pricing, and solutions based on client needs and market feedback Define and continuously improve client processes, from first contact to onboarding and ongoing relationship management Analyze commercial and client metrics (revenue per client, conversion, churn, client satisfaction) and prepare reports for management Ensure high-quality service for key clients, including escalated inquiries and complaints Build, coach, and motivate a high-performing team What you need to succeed in this role 5+ years of experience in business development and active sales of financial services At least 2-3 years of people management experience Excellent command of English and other languages is an advantage Proficiency in working with customer service systems (CRM) and office software Ability to analyze data and make well-founded decisions Excellent communication, organizational, and problem-solving skills Strong orientation toward results and customer needs What we offer Opportunity to shape the future of fintech solutions within a growing company Collaborative, horizontal team structure that values your expertise and ideas Continuous learning and development opportunities to enhance your skills and career growth Competitive salary and benefits package * Employment will be offered by Mellifera Kartiera Limited, registration number C107685, legal address: Villa Malitah, Mediterranean Street, The Village, St. Julians, STJ 1870, Malta, which is part of the group of companies operating under the COLIBRIX ONE brand. COLIBRIX ONE  is a brand representing a group of legal entities, including Mellifera Kartiera Limited, Colibrix Limited, and Mellifera Operations Limited. While this position is offered within Mellifera Kartiera Limited, the employer reserves the right to offer employment through another legal entity within the group.

Location: Yerevan, Armenia Description The Product Innovation & Research Analyst is responsible for deep-diving into the iGaming product ecosystem — evaluating competitor features, identifying innovation opportunities, and translating market insights into structured product intelligence that drives Digitain's roadmap and competitive positioning. This role sits at the crossroads of product thinking and competitive intelligence. You will work closely with Digitain's cross-functional product teams — Platform, Sportsbook, Live Casino, Relum, and Paydrom — to evaluate what competitors are building, what operators need, and where the greatest opportunities for differentiation lie. Responsibilities Conduct deep-dive product research across the iGaming ecosystem: platforms, aggregators, sportsbooks, live casino providers, virtual sports, and payment solutions Analyze product innovations, features, and technologies identified through both independent research and insights from the Market Intelligence Expert Identify product features and capabilities with proven or potential business impact: revenue uplift, player engagement, retention, or market differentiation Initiate proposals for new product sets or market-specific solutions when research identifies them as critical to competitive success or regional growth Evaluate potential impact, scalability, and strategic value of identified features — including quantitative assessments of revenue growth, user engagement, technical complexity, and time-to-market Conduct market- and region-specific product gap analyses, including local player preferences, regulatory requirements, and localization complexity assessments Assess Digitain's platform readiness for localization in specific countries; prepare initial resource estimations to support full market entry Identify and document operator pain points via social media, conference content, podcasts, and industry news; translate findings into structured insights for the Sales team Collaborate with cross-functional product teams to validate research, gather expert input, and present detailed analyses Track adoption and performance of competitor product features post-launch to validate impact assumptions and refine future recommendations Prepare comprehensive documentation of research outcomes to support BRD, PRD, and strategic planning processes Stay current on emerging product and technology trends (AI personalization, gamification, new betting formats, alternative payments) and proactively surface high-potential opportunities Requirements Bachelor's degree in Business, Economics, Marketing, Computer Science, or a related field 3+ years of experience in product research, product management, business analysis, or competitive intelligence — ideally within iGaming (platforms, sportsbook, live casino, payments); experience in fintech, SaaS, or gaming related industries also considered Demonstrated experience conducting deep-dive product research and translating findings into structured, actionable recommendations Strong analytical skills, with the ability to assess product features for scalability, technical complexity, and time-to-market Experience evaluating product features for business impact (revenue, engagement, retention) and presenting findings to cross-functional stakeholders Familiarity with the iGaming product landscape: platforms, aggregators, sportsbook providers, live casino, virtual sports, and payment solutions Excellent research skills, with the ability to source and analyze insights from conferences, podcasts, social media, industry news, and direct product testing Ability to prepare clear documentation to support BRD/PRD and strategic planning processes Ability to work closely with cross-functional product teams to validate research and gather expert input Ability to proactively propose and advocate for new product ideas and market-specific solutions based on research findings Fluent English (written and spoken); additional languages are a plus

Location: Utah | Hybrid Please Note: This is a Utah-based hybrid position which will require some regular in-office days each week. Additionally, employment with BambooHR is contingent on passing both a background and credit check. AI at BambooHR At BambooHR, we believe in leveraging cutting-edge technology to empower people and transform HR. We’re actively integrating AI into our solutions and workflows to enhance efficiency and drive innovation. To that end, we’re looking to our existing team members and future hires to share this forward-thinking mindset: individuals who are curious about AI’s potential, eager to learn and adapt, and ready to explore how intelligent tools can elevate their work along with BambooHR’s impact on setting people free to do great work. Join us in reimagining the future of HR! Essential Job Duties The Sr. Instructional Designer, Paid Programs defines and owns BambooHR's market-facing premium and paid HR education programs — including certifications, cohorts, and workshops — and serves as a standards-setter for instructional design and facilitation excellence across the Digital Customer Education team. This role shapes the topic roadmap and SME strategy across HR practice areas such as compliance and performance management, as well as AI fluency and AI workforce strategy, and owns outcomes across the full program lifecycle — discovery, design, delivery, measurement, and iteration. It architects complex, behavior-changing learning experiences that build durable customer capability, reduce friction, accelerate time-to-value, and improve adoption and self-service outcomes. The Sr. Digital Customer Education Specialist facilitates advanced customer-facing sessions (certification cohorts, webinars, learning labs, workshops) with expert-level presence and real-time adaptation, consulting and coaching senior HR practitioners in their own context, while mentoring teammates in facilitation craft, narrative clarity, and AI-enabled workflows. Working cross-functionally with Marketing, GTM, Customer Success, Product, and CX leadership, this role uses systems thinking and learning analytics to identify where education can create measurable customer value and influence commercial outcomes — lead generation, paid-program monetization, adoption, retention, and expansion — and shapes the education strategy and standards for these programs within the broader education roadmap. You will: Define and own the premium and paid HR education portfolio end-to-end, from customer discovery and scope recommendation through delivery, measurement, and iteration. Shape the topic roadmap and SME strategy across HR practice areas and AI capability, including which topics warrant paid programs, certification, or premium content. Lead major education programs and flagship learning experiences with measurable outcomes tied to customer value, adoption, self-service, and customer success, and to the commercial outcomes the programs are intended to create. Define the learning approach for assigned complex topic areas, product areas, or journey stages, including goals, program and certification architecture, sequencing recommendations, and measurement plans. Lead cross-functional delivery for flagship programs (scope, dependencies, stakeholder alignment, launch readiness, and post-launch iteration). Design the call-to-action and conversion approach for education experiences with Marketing and GTM, and proactively surface opportunities where education can generate leads or create new and expanded revenue. Create reusable templates, playbooks, and best practices that raise quality and consistency across the team, and hold quality, consistency, and accuracy as paid programs scale. Mentor Specialist I/II team members through feedback, reviews, co-facilitation, and coaching. Design multi-layered learning experiences that drive behavior change and adoption through practice, reinforcement, and learner-centered progression. Build and direct the SME model — recruiting, briefing, and leveraging internal and external experts — and translate expert knowledge, research, and HR domain expertise into structured, scalable curricula: objectives, session plans, exercises, assessments, job aids, facilitator guides, digital courses, and video. Host and facilitate complex customer sessions with advanced instructional presence, clarity, empathy, and real-time adaptation, consulting and coaching senior practitioners live. Ensure learning aligns to customer goals, product expectations, and journey context; adjust delivery based on questions and sentiment. Use AI to redesign how programs are researched, designed, produced, delivered, and operated, and build reusable workflows and prompt libraries that improve quality and velocity across the team. Lead AI experimentation for segmentation, personalization, and optimization for owned programs. Evaluate emerging AI tools and recommend integration opportunities that improve effectiveness and measurable outcomes, and set standards for accurate, responsible use. Use analytics and experimentation to improve timing, modality, content clarity, and learning effectiveness through iterative testing. Partner with Journey Operations to recommend signal-based education interventions and education-led solutions to adoption blockers. Translate customer learning insights into actionable recommendations for Product, Product Marketing, and Digital Service experiences. Represent education in strategic conversations with Marketing, GTM, Product, Product Marketing, Support, and CX leadership; influence decisions through insight, data, and narrative clarity. Align stakeholders on learning goals, constraints, and success measures for owned programs; communicate risks and tradeoffs clearly. What You Need to Get the Job Done 5+ years of experience in customer education, enablement, instructional design, or digital learning (or equivalent practical experience), including material ownership of revenue-generating education — premium content, paid programs, certification, cohort learning, or professional services — from discovery through delivery and measurement. Expert-level facilitation skills with real-time adaptation and strong customer-facing presence, including consulting and coaching credibility with senior HR practitioners. Advanced instructional design and adult learning expertise with a track record of behavior-change outcomes and of turning SME knowledge and research into scalable curricula. Depth or demonstrated ability to build depth in HR practice areas such as compliance and performance management, plus fluency in AI capability and AI workforce strategy topics. High applied AI fluency with a demonstrated ability to redesign programs, workflows, and delivery models using AI — not only to accelerate production — and to evaluate AI outputs for accuracy and fit. Commercial and GTM partnership: understands customer expectations, scope, positioning, and how education generates leads and creates measurable business value. Strong systems thinking, synthesis, and narrative clarity; ability to influence cross-functional, Marketing, and GTM leaders. Demonstrated ability to mentor others through feedback, coaching, and standards-setting. Bachelor's degree or equivalent practical experience required. What Will Make Us REALLY Love You Experience designing lifecycle-triggered learning and in-product education experiences. Experience with learning analytics, experimentation frameworks, and connecting education outcomes to adoption metrics. Experience creating reusable playbooks/standards that scale quality across a team. Experience designing or owning certification or credentialing programs. Experience in HR, HR technology, people consulting, talent development, or workforce transformation. Experience with responsible AI, organizational AI adoption, change management, or AI governance. Experience in SaaS or another fast-moving, customer-facing technology environment. What You'll Love About Us A Great Company Culture that has been recognized by multiple organizations like Inc , and Salt Lake Tribune Comprehensive health, life, and disability insurance Generous leave policies that include 4 weeks of vacation, 12 company holidays, parental leave, and volunteer time off so you can enjoy quality of life 401k plans with up to 6% company match $2000 Paid-Paid Vacation bonus EAP through Headspace Check out all our benefits that benefit you About Us At BambooHR, we're building something different: we're building a people intelligence platform that transforms HR and sets people free to do great work! We're a proven market leader driving innovation while building lasting success through thoughtful, sustainable growth. Here, you'll find a place that champions growth: both professional and personal, both individual and collective. We invest in potential, giving you the space to stretch your capabilities and turn good ideas into reality while providing the safety net of a supportive, values-driven culture. Our approach combines meaningful work with meaningful lives, offering competitive benefits, professional development, and the flexibility to thrive both in and outside the office. What sets us apart isn't just what we do, but how we do it: with openness, integrity, and a shared commitment to doing the right thing. Join us in creating HR software that makes work better for everyone, while we make work better for you. BambooHR is committed to the full inclusion of all qualified individuals and will ensure that persons with disabilities are provided reasonable accommodations throughout the hiring process.  If you would like to request accommodations, please let your recruiter know. BambooHR is An Equal Opportunity Employer--M/F/D/V Because our team members are trusted to handle sensitive information, we require all candidates that receive and accept employment offers to complete a background check before being hired. For information on California Privacy Policy, click here . Our process utilizes AI as an assistant to efficiently process and analyze candidate data. Recruiters and hiring managers maintain full oversight and accountability, ensuring that all final selection and rejection decisions are human-made and based solely on objective job qualifications. Please see our General Privacy Notice and California Privacy Notice for more details. See our AI Guidelines for Candidates for details on how BambooHR uses AI in recruiting, how we expect candidates to use AI, and what is not allowed.

Location: Utah | Hybrid Please Note: This is a Utah-based hybrid position which will require some regular in-office days each week. Additionally, employment with BambooHR is contingent on passing both a background and credit check. AI at BambooHR At BambooHR, we’re all about setting people free to do great work, and we believe AI is a powerful partner in that mission. We’re leaning into intelligent tools to streamline our workflows, giving us more time for high-impact innovation. We look for curious, forward-thinking people who are ready to explore how AI can elevate their work and help us reimagine the future of HR. Essential Job Duties The Instructional Designer, Paid Programs will independently designs and delivers premium and paid HR education experiences — including certification programs, cohorts, workshops, learning labs, LMS courses, and short-form digital education. This role builds depth across HR practice areas such as compliance, performance management, and AI fluency and AI workforce strategy, partnering with subject-matter experts to translate expert knowledge and research into clear, actionable learning that helps customers adopt BambooHR and become more self-sufficient. The Digital Customer Education Specialist, Premium & Paid Programs uses AI across research, drafting, personalization, production, and program operations to increase speed, scale, and consistency, applies instructional design judgment to improve effectiveness, and analyzes performance signals to recommend improvements in timing, sequencing, modality, and content clarity. This role partners cross-functionally with Marketing, GTM, Customer Success, Product, and Knowledge Governance to ensure education is accurate, aligned to product releases and customer journey needs, and contributes to measurable adoption, retention, lead generation, and paid-program outcomes. You will: Design and deliver premium and paid HR education experiences end-to-end across modalities (certification programs, cohorts, webinars, workshops, learning labs, LMS courses, microlearning), including audience and learning-needs analysis, learning objectives, session plans, exercises, assessments, job aids, and facilitator materials. Develop education across HR practice areas — including compliance, performance management, and related people topics — as well as AI fluency and AI workforce strategy, going deep enough to teach credibly with SME support. Partner with internal and external subject-matter experts to turn expert knowledge and research into structured, practical curricula without needing to be the deepest expert in every topic. Create scripts, slides, videos, and short-form learning assets using AI-assisted research, drafting, and editing while maintaining accuracy, accessibility, and clarity; prototype content independently before handing it to the broader production team. Build clear calls to action into education experiences that generate qualified leads and support pipeline and paid-program growth, in partnership with Marketing and GTM. Facilitate and co-facilitate live customer sessions and adapt delivery in real time based on customer questions, context, and learner needs. Define success measures for owned sessions/assets and monitor performance signals (webinar metrics, LMS analytics, and in-product signals where available), including enrollment, completion, certification, and lead-conversion signals where available. Partner with Journey Operations to recommend improvements to education timing and sequencing based on customer behavior signals and learning performance insights. Manage multiple moderate-complexity projects and content updates, including stakeholder review cycles, versioning, and release readiness updates, and maintain quality, consistency, and accuracy as paid programs scale. Partner with Product, Product Marketing, Support, and Knowledge Governance to ensure content accuracy, consistency, and alignment to standards. Identify content gaps and propose improvements to increase self-service effectiveness, strengthen the value customers receive from paid and premium programs, and reduce repetitive support needs. What You Need to Get the Job Done 2+ years of experience in customer education, enablement, training, instructional design, or a related field (or equivalent practical experience), including experience building or delivering education customers pay for — premium content, paid programs, cohort learning, certification, or professional services. Strong facilitation and co-facilitation skills and communication skills with the ability to adapt during live customer sessions. Solid instructional design and adult learning foundations; ability to simplify complex workflows and product concepts and to turn SME knowledge and research into practical learning. Working knowledge of HR practice areas such as compliance and performance management, with the ability to build depth quickly by leaning on subject-matter experts. Applied AI fluency: uses AI to accelerate research, design, production, program operations, demonstrations, and learner support, with strong judgment for evaluating and correcting AI outputs; familiarity with AI workforce strategy topics. Strong collaboration and project execution skills across multiple stakeholders; ability to manage multiple priorities and deadlines, including work with Marketing, GTM, and Customer Success partners. What Will Make Us REALLY Love You Experience with LMS/course building, webinar platforms, microlearning, and in-product education tools. Familiarity with product analytics (e.g., Pendo) and using customer behavior signals to inform education recommendations. Experience partnering with Knowledge Governance on content standards, reuse models, and versioning. Experience contributing to certification or credentialing programs. Experience in HR, HR technology, people consulting, talent development, or workforce transformation. Exposure to responsible AI practices, organizational AI adoption, or change management. Experience in SaaS or another fast-moving, customer-facing technology environment. What You'll Love About Us A Great Company Culture that has been recognized by multiple organizations like Inc , and Salt Lake Tribune Comprehensive health, life, and disability insurance Generous leave policies that include 4 weeks of vacation, 12 company holidays, parental leave, and volunteer time off so you can enjoy quality of life 401k plans with up to 6% company match $2000 Paid-Paid Vacation bonus EAP through Headspace Check out all our benefits that benefit you About Us At BambooHR, we're building something different: we're building a people intelligence platform that transforms HR and sets people free to do great work! We're a proven market leader driving innovation while building lasting success through thoughtful, sustainable growth. Here, you'll find a place that champions growth: both professional and personal, both individual and collective. We invest in potential, giving you the space to stretch your capabilities and turn good ideas into reality while providing the safety net of a supportive, values-driven culture. Our approach combines meaningful work with meaningful lives, offering competitive benefits, professional development, and the flexibility to thrive both in and outside the office. What sets us apart isn't just what we do, but how we do it: with openness, integrity, and a shared commitment to doing the right thing. Join us in creating HR software that makes work better for everyone, while we make work better for you. BambooHR is committed to the full inclusion of all qualified individuals and will ensure that persons with disabilities are provided reasonable accommodations throughout the hiring process.  If you would like to request accommodations, please let your recruiter know. BambooHR is An Equal Opportunity Employer--M/F/D/V Because our team members are trusted to handle sensitive information, we require all candidates that receive and accept employment offers to complete a background check before being hired. For information on California Privacy Policy, click here . Our process utilizes AI as an assistant to efficiently process and analyze candidate data. Recruiters and hiring managers maintain full oversight and accountability, ensuring that all final selection and rejection decisions are human-made and based solely on objective job qualifications. Please see our General Privacy Notice and California Privacy Notice for more details. See our AI Guidelines for Candidates for details on how BambooHR uses AI in recruiting, how we expect candidates to use AI, and what is not allowed.

Мы развиваем международную продуктовую платформу в сфере CS2 и ищем руководителя клиентского сервиса, который возьмёт на себя управление командой поддержки и построит масштабируемую систему работы с пользователями. Сейчас клиентский сервис — одна из ключевых точек роста продукта. Нам нужен не администратор текущих процессов, а сильный операционный руководитель, способный выстроить функцию практически с нуля: внедрить SLA, стандарты качества, аналитику, автоматизацию, обучение команды и понятную систему взаимодействия с другими подразделениями. Главная цель роли: Превратить службу поддержки из реактивной команды, обрабатывающей обращения, в системную функцию клиентского сервиса, которая: — быстро и качественно решает проблемы пользователей; — повышает доверие к платформе; — снижает отток клиентов; — помогает возвращать пользователей в продукт; — выявляет системные проблемы и передаёт их продуктовой команде; — автоматизирует большую часть типовых обращений; — работает на основании прозрачных метрик и SLA. Основные задачи: — Управлять командой клиентского сервиса численностью около 11 человек. — Провести аудит процессов, нагрузки, структуры обращений и эффективности сотрудников. — Разработать и внедрить SLA по типам и приоритетам обращений. — Выстроить многоуровневую модель поддержки: база знаний и автоматизация → L1 → L2 → профильный отдел. — Определить правила эскалации сложных, финансовых и конфликтных кейсов. — Создать регламенты, инструкции, шаблоны ответов и единую базу знаний. — Сформировать Tone of Voice и стандарты коммуникации с пользователями. — Внедрить систему контроля качества диалогов и регулярного QA. — Настроить обучение, аттестацию и развитие сотрудников. — Создать прозрачную систему метрик и отчётности по работе поддержки. — Внедрять AI-инструменты, чат-ботов и сценарии самообслуживания. — Автоматизировать типовые обращения по платежам, промокодам, трейдам, статусам предметов и другим повторяющимся вопросам. — Выстроить систему Voice of Customer: собирать причины обращений, жалобы и предложения пользователей, превращая их в задачи для продукта. — Обеспечить взаимодействие поддержки с Product, Development, Payments, CRM, Marketing и другими подразделениями. — Управлять инцидентами и массовыми обращениями пользователей. — Планировать необходимую численность команды, смены и нагрузку. — Сформировать систему мотивации сотрудников, связанную не только со скоростью, но и с качеством решения проблем. Цели на первые 30 дней: — Провести полный аудит клиентского сервиса. — Зафиксировать текущие показатели и определить базовую точку по SLA, FRT, FCR, CSAT, QA, повторным обращениям и нагрузке. — Классифицировать основные причины обращений пользователей. — Выявить критические разрывы в клиентском пути. — Описать зоны ответственности и правила эскалации. — Подготовить план трансформации клиентского сервиса на 90–180 дней. Цели на первые 60 дней: — Внедрить базовые SLA и приоритеты обращений. — Запустить регламенты обработки ключевых типов запросов. — Сформировать и внедрить Tone of Voice. — Запустить базу знаний и единые шаблоны ответов. — Внедрить QA-карту и регулярную оценку качества диалогов. — Настроить управленческий дашборд по ключевым метрикам. — Организовать регулярное обучение и обратную связь для команды. — Запустить понятный процесс взаимодействия поддержки с другими отделами. Цели на первые 90 дней: — Обеспечить выполнение SLA не менее чем по 85% обращений. — Довести FCR — долю вопросов, решённых за одно обращение, — минимум до 70%. — Снизить долю повторно открытых обращений до 10% и ниже. — Довести внутреннюю оценку качества диалогов до 85–90%. — Запустить автоматизацию наиболее частых типов обращений. — Сформировать регулярный Voice of Customer-отчёт для руководства и продуктовой команды. — Снизить количество зависших и незакрытых обращений. — Создать прозрачную систему оценки эффективности каждого сотрудника. Цели на 6–12 месяцев: — Целевые значения должны быть подтверждены после фиксации текущей базы, но ожидаемые ориентиры следующие: выполнение SLA — 90% и выше; — CSAT — 85% и выше; — FCR — 70–80%; — QA Score — 90% и выше; — доля повторных обращений — не более 10%; — автоматизация 50–70% типовых обращений; — снижение ручной нагрузки на команду на 40–60%; — снижение стоимости обработки одного обращения минимум на 30%; — сокращение критических жалоб и эскалаций; — измеримое снижение оттока пользователей после обращений в поддержку; — формирование стабильного потока продуктовых улучшений на основании обращений клиентов. Ключевые показатели роли: — First Response Time. — Average Resolution Time. — SLA Compliance. — First Contact Resolution. — CSAT. — QA Score. — Reopen Rate. — Backlog и количество незакрытых обращений. — Количество обращений на одного активного пользователя. — Доля автоматизированных обращений. — Cost per Contact. — Retention пользователей после обращения. — Количество выявленных и устранённых системных причин обращений. Наши ожидания от кандидата: — Опыт управления клиентским сервисом или поддержкой от трёх лет. — Опыт управления командой от 10 человек. — Практический опыт построения или серьёзной перестройки службы поддержки. — Понимание SLA, FCR, CSAT, QA, WFM и других операционных метрик. — Опыт создания регламентов, базы знаний и системы контроля качества. — Умение работать с аналитикой, находить причины проблем и принимать решения на основании данных. — Опыт внедрения автоматизации, чат-ботов или AI-инструментов. — Умение работать со сложными, конфликтными и финансовыми обращениями. — Сильные навыки управления командой: найм, адаптация, обучение, мотивация и performance management. — Способность взаимодействовать с продуктом и разработкой и добиваться устранения первопричин обращений. — Умение одновременно повышать качество сервиса и контролировать его экономическую эффективность. Будет преимуществом опыт в gaming, iGaming, fintech, crypto, marketplace, e-commerce или другом высоконагруженном B2C-продукте. Какого человека мы ищем: Нам нужен системный и самостоятельный руководитель, который умеет не только управлять людьми, но и строить процессы. Человек, способный погрузиться в реальные обращения пользователей, найти корневые проблемы, сформировать целевую модель и довести изменения до измеримого результата. У руководителя будет необходимый уровень полномочий для изменения процессов, внедрения инструментов и взаимодействия с другими подразделениями.

Location: Remote - United States Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 130 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com . Location: Reddit has a flexible first workforce. Don't live near our office? No worries: you can work remotely from anywhere in the US or Canada. About the Team The ML Efficiency team builds the infrastructure, tooling, and optimization systems that enable machine learning engineers and researchers to train, evaluate, deploy, and operate models efficiently at scale. We focus on improving developer productivity, reducing infrastructure costs, increasing hardware utilization, and accelerating experimentation across the company’s ML ecosystem. Responsibilities Design and build systems that improve the efficiency of ML training and inference workloads. Develop tooling that helps ML engineers debug, profile, optimize, and monitor model performance. Improve GPU and general resource utilization through scheduling, resource management, caching, and workload optimization. Partner with ML researchers and product teams to identify bottlenecks and drive performance improvements. Build benchmarking frameworks and performance dashboards for training and serving systems. Optimize distributed training infrastructure, data pipelines, and model serving architectures. Lead cross-functional initiatives that improve the productivity of Reddit ML engineers. Drive technical strategy for ML platform scalability, reliability, and cost efficiency. Qualifications Required BS, MS, or PhD in Computer Science or a related field. 5+ years of software engineering experience. Strong proficiency in Python Profiency in at least one systems language (Go, C++, Rust, or Java) preferred Experience building distributed systems at scale. Experience with machine learning infrastructure, training systems, or model serving platforms. Deep understanding of performance engineering and systems optimization. Strong debugging and profiling skills. Preferred Experience with large-scale recommendation, ranking, generative AI, or foundation model systems. Experience with distributed training frameworks such as PyTorch Distributed, Ray, Tensorflow, Spark Familiarity with GPU architectures and performance analysis tools. Experience optimizing cloud infrastructure costs across large ML workloads. Contributions to internal platforms used by multiple ML teams. Experience with building real time ML inference applications What Success Looks Like ML engineers can move from idea to experiment faster. Training and inference costs decrease, performance increases, while model quality is maintained or improved. GPU utilization and cluster efficiency increase. Platform reliability improves as ML workloads scale. Teams spend less time managing infrastructure and more time building models. Average recommendation model size increases. Benefits: Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support Family Planning Support Gender-Affirming Care Mental Health & Coaching Benefits Group Personal Pension Scheme with Employer match Private Medical and Dental Scheme Income Replacement Programs Bike to Work scheme Flexible Vacation & Paid Volunteer Time Off Generous Paid Parental Leave Pay Transparency: This job posting may span more than one career level. In addition to base salary, this job is eligible to receive equity in the form of restricted stock units, and depending on the position offered, it may also be eligible to receive a commission. Additionally, Reddit offers a wide range of benefits to U.S.-based employees, including medical, dental, and vision insurance, 401(k) program with employer match, generous time off for vacation, and parental leave. To learn more, please visit https://www.redditinc.com/careers/ . To provide greater transparency to candidates, we share base salary ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar stage growth companies. Final offer amounts are determined by multiple factors including, skills, depth of work experience and relevant licenses/credentials, and may vary from the amounts listed below. The base salary range for this position is: $230,000 — $322,000 USD In select roles and locations, the interviews will be recorded, transcribed and summarized by artificial intelligence (AI). You will have the opportunity to opt out of recording, transcription and summarization prior to any scheduled interviews. During the interview, we will collect the following categories of personal information: Identifiers, Professional and Employment-Related Information, Sensory Information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment or an independent contractor role, as applicable.  We will not sell your personal information or disclose it to any third party for their marketing purposes.  We will delete any recording of your interview promptly after making a hiring decision.  For more information about how we will handle your personal information, including our retention of it, please refer to our Candidate Privacy Policy for Potential Employees and Contractors . Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve.  Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If, due to a disability, you need an accommodation during the interview process, please let your recruiter know.

Location: Canada, Montreal, QC Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Position - Sr Game Designer (Progression & Economy) Haven Studios is a game development studio headquartered in Montreal. In May 2021, we embarked on a journey to start Haven as a small team with big ambitions. Our goal was to build a studio of exceptional people where together we could make the kind of games we’ve always wanted to create – games we’ve longed to play. At Haven, we believe that kindness, adaptability and fearless optimism make space for creative excellence. We are a hybrid studio that supports flexibility, focus and collaboration for our teams. Haven joined the PlayStation Studios family as the first Sony game development team in Canada in 2022. Our first game is in development for PlayStation and PC, a competitive multiplayer action heist game with a vision to entertain and engage players for years to come. Position - Sr Game Designer (Progression & Economy) We are looking for an experienced Senior Game Designer with a highly structured, analytical mindset to own the progression systems, player lifecycle, and economic health of our upcoming live service title. In this role, you will design the frameworks that keep players engaged for years, translating high-level creative vision into mathematically sound, highly structured progression loops and economy systems. You will operate within a collaborative, multidisciplinary environment, ensuring that player investment, rewards, and monetization strategies feel cohesive, fair, and deeply engaging. Reporting Line The Senior Game Designer will report to the Project Lead-Game Design Role and Responsibilities System Architecture: Design, model, and maintain complex player progression frameworks, monetization loops, and virtual economies that support long-term player retention and engagement in a live service environment. Structured System Design: Translate abstract player experience goals into precise structural maps, detailed spreadsheets, data tables, and algorithmic logic models. Balancing & Tuning: Own the balancing, pacing, and tuning of player rewards, XP curves, drop rates, sink/source mechanics, and overall game economy to eliminate inflation or progression bottlenecks. Live Service Integration: Coherently integrate progression, monetization, and social layers within a multiplayer AAA ecosystem, aligning features across both PvE and PvP dimensions. Cross-Functional Alignment: Act as the primary point of contact for progression and economy systems, working closely with Directors, Producers, Data Analysts, and Engineers to ensure structural feasibility and data telemetry readiness. Lifecycle Optimization: Adapt and optimize systems post-launch based on player metrics, behavior patterns, and shifting market trends while maintaining structural balance with new content releases. Required Experience and Skills AAA Live Service Background: Extensive experience in systems or progression design with at least one shipped AAA multiplayer live service title where you owned or significantly contributed to the game's economy or progression loops. Structured Thinking: A proven, highly methodical approach to design. You rely on strong mathematical logic, complex spreadsheets, and structural documentation over guesswork. Economic Mastery: Deep understanding of macro and micro-economy principles in modern gaming, including monetization strategies, virtual currencies, reward pacing, and incentive loops. Engine Proficiency: Strong ability to work directly within the Unreal Engine editor to hook up data structures, configure data tables, and test progression parameter changes locally. Data-Informed Approach: Strong competence in interpreting live telemetry, player cohorts, A/B testing data, and macroeconomic analytics to guide balance adjustments and systems optimization. Clear Documentation: Exceptional ability to distill complex, multi-layered economic dependencies into clear, highly readable system specifications for technical and non-technical stakeholders. Assets System Modeling Tools: Experience using economy simulation software or advanced mathematical scripting (e.g., Python, Machinations, or specialized spreadsheet modeling) to stress-test systems before implementation. Dual Discipline Background: Prior design experience crossing into complementary fields such as Level Design, Business Intelligence, Data Analytics, or UX Design. Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks. Please refer to our Candidate Privacy Notice (where applicable) for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights. Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Location: Remote - United States Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 130 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com . Reddit is a community of communities where people can dive into anything through experiences built around their interests, hobbies, and passions. Our mission is to bring community, belonging, and empowerment to everyone in the world. Reddit users submit, vote, and comment on content, stories, and discussions about the topics they care about the most. From pets to parenting, with over 100,000 active communities and over 70 million daily active users, it is home to the most open and authentic conversations on the internet. Team description: Notifications is responsible for several of the company’s major product surface areas that drive a significant portion of Reddit’s user growth. You will work on building a real-time notifications platform (in-app, push, email, and potentially new channels) that can surface the right content to the right user at the right time in the right context. You will also be responsible for tackling difficult challenges around reach and addressability, off-platform conversion, new inventory development, and optimization of post-click experiences within a variety of operating systems and channels to build a delightful product for user engagement and retention. This role will partner closely with the Senior Group Product Manager on the team. Responsibilities : Drive and execute product vision and strategy for Notifications Engagement, focused on improvements to the value proposition for users and their retention. ​​Maintain and communicate a prioritized roadmap to support Notifications and company strategic initiatives Work closely with design, data, developers and product managers to understand problems, capture new ideas and manage a prioritized backlog of requirements Participate in quarterly planning sessions to define initiatives, resolve dependencies and perform data-driven prioritization Analyze feature/experiment results and communicate learnings to the team and the company. Synthesize insights by analyzing data to help build more personalized and better product features. Work closely with internal business, operations and partnerships teams in launching and maintaining features that impact Reddit’s growth. Drive market and usability research to understand opportunities and develop strategy. Required Experience: 5+ years of product management experience: You have experience growing at-scale consumer products and understanding of growth via improved user experiences. You have strong analytical skills, can build SQL queries from scratch and are able to solve complex problems by analyzing data, leading to data driven decisions. You have proven experience developing long-term strategies and product roadmaps, setting OKRs, defining, running, and measuring experiments, and working collaboratively with peers from engineering, PM, data science, and other cross-functional teams. You have a passion and drive for testing and learning at a fast pace. You know how to define team goals and success metrics, and ensure that we are tracking towards improvements that align with Reddit's wider business objectives You have exceptional independent problem-solving skills, attention to detail, flexibility, and ability to collaborate with others and to work in a fast-paced environment. You are a compelling influencer with great communication and interpersonal skills, with the ability to align a diverse group of stakeholders towards a common goal. Preferred Experience:: Experience with Consumer Growth and scaled experimentation Experience working on high-traffic consumer experience and/or ML-adjacent products UX / Mobile, Engineering and/or Data Science background Pay Transparency: This job posting may span more than one career level. In addition to base salary, this job is eligible to receive equity in the form of restricted stock units, and depending on the position offered, it may also be eligible to receive a commission. Additionally, Reddit offers a wide range of benefits to U.S.-based employees, including medical, dental, and vision insurance, 401(k) program with employer match, generous time off for vacation, and parental leave. To learn more, please visit https://www.redditinc.com/careers/ . To provide greater transparency to candidates, we share base salary ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar stage growth companies. Final offer amounts are determined by multiple factors including, skills, depth of work experience and relevant licenses/credentials, and may vary from the amounts listed below. The base salary range for this position is: $190,800 — $267,100 USD In select roles and locations, the interviews will be recorded, transcribed and summarized by artificial intelligence (AI). You will have the opportunity to opt out of recording, transcription and summarization prior to any scheduled interviews. During the interview, we will collect the following categories of personal information: Identifiers, Professional and Employment-Related Information, Sensory Information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment or an independent contractor role, as applicable.  We will not sell your personal information or disclose it to any third party for their marketing purposes.  We will delete any recording of your interview promptly after making a hiring decision.  For more information about how we will handle your personal information, including our retention of it, please refer to our Candidate Privacy Policy for Potential Employees and Contractors . Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve.  Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If, due to a disability, you need an accommodation during the interview process, please let your recruiter know.

Location: New York City, New York What you’ll be part of Garner is on a mission to transform the U.S. healthcare system — and we’re the only proven player doing exactly that. We partner with employers to redesign how healthcare works: applying 550+ proprietary clinical metrics across 80+ specialties to a dataset of 320M+ patients to identify the best-performing doctors, then using compelling incentives to steer members to the care that helps them get healthier, faster. The result is a rare “win win” — better care and lower costs for both members and employers. In just five years, our work has helped over 2.5 million people access higher-quality care and saved $1B in healthcare costs. We recently raised our Series E and have doubled five years running. If you've ever wanted your work to solve a problem that touches every person in this country, this is the opportunity to do exactly that. You'd be joining a team fundamentally reimagining healthcare in the U.S. — and using AI to scale that impact further and faster than anyone else can. About the role We are looking for a Senior Manager, Demand Generation to join our team and scale the channel that connects Garner to mid-size employers. Reporting directly to the VP of Demand Generation, you will own the campaigns, programs, and qualified pipeline behind our health insurance broker audience. Brokers and benefits advisors are the trusted advisors to U.S. employers, shaping benefits strategy and deciding what gets recommended, so your work is to earn their attention at scale and give them a reason to bring Garner to their clients. You will work closely with our Sales, BDR, Product Marketing, and Events teams to turn broker relationships into qualified pipeline. What you will do Design and launch multi-channel campaigns for one of our primary audiences, health insurance brokers, and own the qualified pipeline they generate Build the quarterly plan: campaign strategy, broker segmentation, offers, and messaging Partner with our channel owners across paid, organic, web, and digital to take campaigns from brief to readout Build the broker lifecycle from first touch through activation and retention Partner with Sales and BDR teams to design highly effective campaigns and ensure smooth handoff of qualified leads Measure channel and campaign performance and recommend where to invest next Bring an AI-enabled approach to every core function to build scalable marketing systems What we're looking for 6+ years of B2B demand generation, growth, or integrated marketing experience, with direct accountability for a pipeline number A track record of building and scaling multi-channel campaigns and demand generation programs Experience marketing complex products to a sophisticated buyer Channel partner or partner marketing experience is a strong plus Strong command of funnel mechanics, including attribution, conversion rates, cost per acquisition, and pipeline-to-spend Fluency applying AI to build scalable marketing systems and programs Relevant experience in a fast-paced or high-growth environment is a strong plus A desire to be a part of a high-performing, mission-driven team that operates with intense urgency, a strong sense of individual accountability, and a commitment to authentic feedback This is a unique opportunity to join a fast-growing company in a transformative role, helping shape the future of healthcare. What you'll get here: You’ll work on problems that matter, at a company working to change healthcare at scale. You’ll work at the intersection of AI and systemic healthcare reform, where the problems we solve are as interesting and compelling as the mission. At Garner, you’ll take on real, ambitious problems with real ownership and autonomy, alongside exceptional, principles-based people who genuinely want you to win. It’s demanding by design. You’ll be challenged to stretch beyond what you thought possible and receive consistent coaching to help you grow and do the best work of your career. This isn't the right fit for everyone, and that's intentional. The people here are driven by what's at stake for real people, and that's what gives our intensity its purpose. Compensation Transparency: The target salary range for this position is $150,000 - $180,000. Individual compensation for this role will depend on various factors, including qualifications, skills, and applicable laws. In addition to base compensation, this role is eligible to participate in our equity incentive and competitive benefits plans, including but not limited to: flexible PTO, Medical/Dental/Vision plan options, 401(k) with company match, flexible spending accounts, Teladoc Health and more. Fraud and Security Notice: Please be aware of recent job scam attempts. Our recruiters use getgarner.com and garnerhealth.com email domains exclusively. If you have been contacted by someone claiming to be a Garner recruiter or a hiring manager from a different domain about a potential job, please report it to law enforcement here and to candidateprotection@garnerhealth.com . Equal Employment Opportunity: Garner Health is proud to be an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. Garner Health is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at talent@garnerhealth.com .

Location: San Francisco, CA; New York, NY Workplace: OnSite ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Sierra was co-founded by Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/ who first met while working together at Google over 20 years ago. Bret currently serves as Chairman of the Board of Open AI. Previously, he was co-CEO of Salesforce and CTO of Facebook. Clay spent 18 years at Google, where he most recently led Google Labs. ABOUT THE TRAVEL, TRANSPORTATION AND HOSPITALITY TEAM - The Travel, Transportation and Hospitality (TTH) supports some of the largest airlines, hotel chains, rental car brands, cruise lines and travel tech companies in the world. Our customers are pioneers in the travel space and are true thought partners in shaping our platform, helping reinvent what hospitality looks like in this new era. Our customers rely on us not only to deliver exceptional customer experiences, but also to drive meaningful growth for their businesses. - Our TTH team is constantly pushing the bounds of what is possible within this industry and beyond. We help support our customers in the moments that matter — whether that’s proactively encouraging new bookings to prepare for exciting events, or helping guests rebook their flights or stays during times of distress. We help our customers maximize the lifetime value of their guests and build products to delight guests at every touchpoint. - We’re a small and scrappy team, and we support each other with any deliverables we have to meet. Every engineer on TTH is also a product-led thinker; every PM on TTH is tinkering and developing tangible prototypes; and every strategist on TTH is capable of owning an agent end to end. As a part of this team, you’ll set the standard for what it means to go beyond your role, and help build the travel industry of the future. WHAT YOU’LL DO As an Agent Strategist https://sierra.ai/blog/agent-strategist-your-phd-in-applied-ai, you own how Sierra’s AI agents come to life for our customers — from first pilot to a production agent handling thousands of conversations a day. You sit at the intersection of product, building agents and customer-facing work, and stay just as close to the technology as you are to the people you build for. You transform a customer’s thorniest, highest-stakes problems into agents that measurably move their business. - Own the Agent Development Life Cycle https://sierra.ai/blog/agent-development-life-cycle. Take agents from initial scope through conversation design, tooling, and evaluation, to launch and continuous iteration in production — translating business goals into an agent that outperforms, and tuning relentlessly until it’s the best version of itself in the real world. You’ll have real ownership and autonomy over the outcome. - Be the trusted strategic advisor to enterprise leaders. Sit shoulder-to-shoulder with our customers’ executives, understand what success actually means to their business, and shape the AI strategy that gets them there. - Partner with the customer’s working teams day to day. Run working sessions, troubleshoot the agent as issues come up, and make the calls that keep the build on track for launch. - Directly impact product. Surface unmet needs from your customer work, and feed them back to research and platform to shape where Sierra goes next. EXAMPLE PROJECTS These are the kinds of projects that strategists on our team have worked on recently: - Scope and launch a subscription-retention agent for a large telecommunications or media company that consistently outperforms human agents at saving at-risk customers. - Stand up an agent for a commerce customer that troubleshoots a broken device end-to-end and personalizes product recommendations in the same conversation. - Redesign the conversation flows for a financial services agent so it can handle complex, regulated interactions — and convert a pilot into a multi-team production deployment. See our financial services blog https://sierra.ai/blog/five-ways-to-use-ai-agents-financial-services for examples. - Partner with product on a net-new capability — a new agent architecture or self-service tooling — using a live customer as the design partner. - Define the evaluation and quality bar for a new agent, then use those metrics to drive a measurable lift in outcome https://sierra.ai/blog/outcome-based-pricing-for-ai-agents week over week. WHAT YOU’LL BRING - Customer obsession. Genuine energy being in front of customers — understanding their business and needs, thriving in complex organizations, and building trusted relationships. - Communication. Clear, direct, and persuasive across technical and non-technical audiences. - Strategic problem-solving in ambiguity. Strong analytical and critical-thinking skills to break down complex problems, spot risks early, and adapt as things change fast. - Technical aptitude. Comfortable engaging directly with technical concepts - reading API documentation, understanding data models and system architecture, and following engineering tradeoffs in a design discussion. - Ownership and delivery. A track record of running multiple complex, high-visibility projects at once and driving them to outcomes. EVEN BETTER... - Experience building or deploying AI/LLM agents in production — hands-on with the tools behind them (eval frameworks, agent tooling, RAG, prompt engineering) — working closely with technical counterparts. - You’ve been a founder, founding team member, or operator — you know how to balance craft, ownership, and speed. - A degree in Computer Science, Engineering, Mathematics, a related technical field, or equivalent practical experience — and/or an MBA or comparable experience at the intersection of technology and business. OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits - Lunch, as well as delicious snacks and coffee to keep you energized when working onsite - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region and employment type, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply through the link on this page even if your experience doesn't precisely match the job description. Sierra is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state or local laws, including veteran status and disability status. Hiring decisions are made by people, based on merit. If you need a reasonable accommodation for a disability, a religious practice, pregnancy or any related condition at any point in the application or interview process, contact us at accommodations@sierra.ai. Requests are handled confidentially and do not affect your candidacy. We will consider qualified applicants with arrest and conviction records in accordance with applicable fair chance laws.

Location: Ljubljana, Slovenia Workplace: hybrid Are you ready to join our digital revolution journey?    At Aleph, we’re not just part of the digital advertising landscape—we’re shaping its future. Representing the world’s leading platforms, including TikTok, Amazon, Google, and nearly 55 others, we operate in 130+ markets across new and existing geographies.   Our mission is to empower advertisers and brands to unlock the full potential of these platforms' advertising capabilities. By fostering long-lasting partnerships, we create limitless opportunities for people and businesses to advertise effectively at both local and global levels.   With a presence spanning continents, Aleph offers you the chance to be part of a fast-growing, innovative team where your work makes a direct impact. If you’re ambitious, forward-thinking, and eager to thrive in a dynamic, global environment, Aleph is the perfect place to build your career. We're looking for a proactive, resourceful, and AI-forward Tech & Marketing Operations Specialist to manage our technology projects, keep our learning platforms running seamlessly, and power the marketing engine that brings students to them  This role suits someone with a broad technical fluency who thrives on coordination, troubleshooting, and hands-on building. You don't need to be a professional developer, but you do need to be comfortable using tech tools to design, prototype, and ship real solutions.  The position will be based at the Madrid office with a hybrid work model. What You’ll Do Platform & Systems Management Tech project management: Manage technology-related projects end to end — defining requirements, building timelines, tracking progress, and identifying improvements that serve broader project goals. LMS management (WordPress & LearnDash): Own the day-to-day health of our WordPress-based LMS and LearnDash plugin — user administration, course administration, email flows, bulk imports, new features, configuration, and troubleshooting. CRM & Marketing Automation (Salesforce & Salesforce Marketing Cloud): Act as first point of contact for Salesforce and SFMC — build and test journeys, landing pages, and lead magnets; investigate and resolve issues the Operations team can't solve; escalate and follow up when needed. System integration: Serve as the architect making sure LMS, CRM, Marketing Cloud, and Power BI talk to each other correctly — designing and implementing the technical architecture for data flows between platforms, including low-code integrations. Data integrity & reporting: Review data integrity across LearnDash, Salesforce, and Power BI; execute queries and build reports/extracts for non-technical stakeholders; handle large-scale data reviews (including million-row datasets) when needed. Website support: Provide general technical support for the website and coordinate with relevant resources to resolve issues. Compliance & security: Help bring the LMS environment up to the organization's IT and security standards, acting as liaison between the Education team, developers/cloud providers, and Security/Legal/IT. Marketing Operations & Growth Campaign execution: Build, test, and launch email and lifecycle campaigns in Salesforce Marketing Cloud — segmentation, audience building, A/B tests, send scheduling, and deliverability hygiene. Landing pages & lead capture: Build and ship landing pages and forms based on designs provided by the internal design team; ensure correct lead routing into Salesforce, field mapping, deduplication, and follow-up automation. Tracking & attribution: Own the measurement layer — GA4, Google Tag Manager, conversion pixels, UTM taxonomy and enforcement — so that every campaign, source, and channel is measurable end to end. Lifecycle & retention automation: Design automated flows across the student lifecycle (onboarding, course progress nudges, re-engagement, certification, upsell) connecting LMS events to CRM and Marketing Cloud triggers. Martech stack & compliance: Own the marketing technology stack and its integrations; keep consent management, cookie compliance, and data handling aligned with privacy requirements and company policy. AI for marketing: Apply the same builder mindset to marketing — AI-assisted copy and creative variants, campaign localization at scale, automated performance summaries, and audience insight tooling. Technical Bridge & Coordination Stakeholder liaison: Serve as a primary point of contact between internal stakeholders (especially the development team) and business operations, translating business needs into functional technical specifications. Specification writing & QA: Write clear technical specs, replicate scenarios, and fully test in QA and production before rollout. Documentation: Keep the operations manual and technical documentation current and useful for the team. Cross-functional project leadership: Lead multi-month initiatives (e.g., new catalog builds, platform redesigns, global/language expansions, migrations) from scoping through to launch — defining KPIs, coordinating between design/development/vendors, and testing at every step. AI Development & Innovation AI builder mindset: Go beyond being “AI-savvy” — actively explore, prototype, and build AI-powered solutions that improve how the team works and how students learn (e.g., translation tools, automation of repetitive data tasks, AI-assisted reporting). Tool development: Design and build practical AI tools and workflows (e.g., custom Gemini/Claude “gems”/assistants, scripts, or low-code automations) to solve real operational bottlenecks — not just use off-the-shelf AI features. Exploration & evaluation: Stay current on emerging AI tools and platforms relevant to EdTech operations, and proactively propose where they could create value (efficiency, personalization, translation, content scaling, etc.). AI project ownership: Take end-to-end ownership of AI-driven initiatives — from investigating alternatives and setting up integrations, to testing and rolling out to production (as previously done with AI-powered course translation tooling). Responsible use: Use AI tools in a way that's compliant with company confidentiality and data-security standards, and only with company-approved systems. What You Need For This Role You have a solid, broad understanding of technology and digital platforms, and you're comfortable getting hands-on rather than just directing others. You have 5+ years of experience managing Education and Marketing tech projects. You are genuinely curious about AI and see it as a tool to build with, not just a topic to discuss — you've built something with AI before (a workflow, an automation, an integration, a tool). You bring project management skills with a track record of leading initiatives from scope to delivery. You're a strong communicator who moves comfortably between technical and non-technical audiences. You're a proactive problem-solver, able to identify needs and find the right solutions, people, and tools without waiting to be asked. You understand marketing funnels and growth metrics (CPL, CAC, conversion rate, LTV) and can translate them into technical requirements. Hands-on experience with marketing automation and campaign tooling (Salesforce Marketing Cloud strongly preferred) is highly valued. Familiarity with GA4, Google Tag Manager, and conversion tracking setups is a strong plus. You are comfortable owning both the plumbing and the outcome — not just that the campaign sends, but that it performs. Experience with WordPress and/or LMS platforms (ideally LearnDash) is a strong plus. Familiarity with CRM systems (Salesforce/Salesforce Marketing Cloud preferred) and data/BI tools (Power BI) is highly valued. You're highly organized, detail-oriented, and capable of managing multiple concurrent projects. You're a self-starter, comfortable working independently. What Will Make Us Really Love You You bring a track record of success in a similar role, with hands-on experience. You’re not afraid to challenge the status quo and bring fresh, out-of-the-box ideas to the table. You anticipate challenges before they arise and take initiative to find effective solutions. You have an eye for detail. You thrive on teamwork but also bring a driven, goal-oriented spirit. You’re genuinely enthusiastic about advertising, ad-tech, and staying ahead of industry trends. You have the ability to engage and communicate with internal and external stakeholders in a positive and approachable way. What You’ll Love About Us We care about your individuality by giving you freedom to grow and create within the company, regardless of your position Learn from the best: Our state of the art workshops guarantee the latest insights into digital advertising Be part of a company with a truly global footprint, working with leading brands, platforms, and publishers across 90+ markets. We foster a dynamic environment where creativity, collaboration, and bold ideas are encouraged and celebrated. Join a diverse, multicultural team that values and embraces different perspectives, experiences, and talents. At Aleph, your work directly contributes to connecting brands and consumers in meaningful ways, shaping the future of digital advertising. In line with the EU Pay Transparency Directive, we are committed to fair and open compensation practices. For this role, the minimum gross annual base salary is EUR 32,800. In addition to base salary, this role includes a variable component, paid annually. The final offer will reflect your experience, skills, and the scope of the role. Why Join Us?   Aleph is a place of many cultures, perspectives, and talents. We support each other, creating an environment of giving and receiving. We value partnership and communication because we believe it takes a group of people to achieve great things. We are energized by our ever-changing industry, our curiosity keeps us learning and seeking out new opportunities.     We stay flexible and adaptable, and believe in moving with the speed of change. We encourage everyone to strive for more, providing our internal talent with growth opportunities and the ability to learn together.    #ALEPH

Location: New York City, New York, United States About Nebius: Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure. Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI. Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D. About the Tavily at Nebius In a rapidly evolving world, trust in AI depends on AI agents being grounded in fresh, verified real-world data. Search is the foundation that makes this possible. Tavily provides the search and intelligence layer that powers AI agents and retrieval systems with trustworthy, real-time information. We work with some of the most innovative teams in AI, from fast-growing startups to global enterprises, helping them build agents that are not only intelligent but informed. About the Role We're looking for a senior, full-stack analyst / data scientist to own Product and PLG analytics end-to-end. You'll own the metrics behind our self-serve motion (signup, activation, usage, conversion, expansion and retention) and find the drivers behind them . You'll work directly with our CEO and leadership as a thought partner on product and growth decisions. This role is fully independent. When a question comes up, you take it all the way: from building the pipeline, model the data, train and deploy the model, analyze the results and come back with a clear recommendation. Nothing waits in a queue for someone else. You'll also work closely with the other analysts on the team, share methods and standards, and collaborate across Product, Engineering, Growth, Marketing and GTM. What You'll Do • Own Product and PLG analytics end-to-end: define, instrument and measure the self-serve funnel, from first API call through activation, conversion to paid, expansion and churn. • Uncover the drivers behind top-level KPIs: which behaviors, use cases and product experiences predict activation, retention and monetization. • Build what you need: data pipelines and models (SQL, dbt, Python, orchestration) that turn raw product, usage and billing data into trusted, reusable datasets. • Build and ship predictive models (conversion propensity, churn risk, usage forecasting, lead and account scoring) and bring their outputs into product and GTM workflows. • Design, run and evaluate experiments (A/B tests, pricing and packaging tests, onboarding changes) and apply causal inference where you can't run a clean experiment. • Proactively monitor key business and product metrics, investigate trends and anomalies, and surface insights stakeholders can act on. • Partner directly with the CEO and leadership on strategic questions, including pricing, growth levers, product bets and market opportunities, and turn ambiguous questions into clear analysis and decisions. • Set the standard for how we measure product success: metric definitions, a shared source of truth and analytical rigor across teams. What We're Looking For (Must-Haves) • 5+ years of experience as a Product / Growth Analyst, Data Scientist or equivalent. • 2+ years in a SaaS company, with deep understanding of funnels, cohorts, activation, retention, monetization and PLG dynamics. • A strong statistical foundation. • A proven record of working end-to-end on your own, from data engineering through modeling to a delivered recommendation. • Strong hands-on experience using Python for data analysis, experimentation, machine learning and data modeling in a production environment. • Comfort working with large, messy, event-level datasets. • Hands-on experience building, validating and deploying predictive models (e.g., classification, forecasting, segmentation) that were used to make real business decisions. • Demonstrated ability to influence business strategy through data and drive alignment across cross-functional stakeholders, including executive leadership. • Strong communication: you can turn complex analysis into a clear, compelling story and a concrete recommendation. • Experience with modern data tooling (Snowflake/BigQuery, dbt, Airflow, and BI tools like Omni/Looker/Tableau). • BSc in Statistics / Math / CS or equivalent. Nice to Have • Experience at an API-first, developer-focused or PLG company. • Experience with product analytics platforms (PostHog, Amplitude, Mixpanel). • Experience with pricing and packaging analysis or usage-based billing models. • Familiarity with LLMs / AI tooling, and using AI agents to speed up your own analytical work. • Evidence that you build things on your own: a GitHub profile, portfolio, side projects or publications. • MSc / PhD in Statistics / Math / CS or equivalent. Pay Transparency We offer competitive compensation and benefits packages. Actual compensation will be determined based on job-related factors, including experience, skills, qualifications, the level at which the candidate is hired, and geographic location, consistent with applicable law. Base Compensation Range $179,000 — $224,000 USD Benefits & Perks: Competitive compensation Career growth and learning opportunities Flexibility and ownership Collaborative and innovative culture Opportunity to work on impactful AI projects International environment and talented teams What's it like to work at Nebius: Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI Equal Opportunity Statement: Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law. Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire. If you need accommodations during the application process, please let us know.

Location: Remote Workplace: Remote As a Referral PCC, you will be the first point of contact for patients referred to Talkiatry by our trusted network of partners, and you'll also manage the outbound side of referrals - coordinating when Talkiatry patients need to be referred out to partner organizations for services outside our scope of care. This is a patient-facing role that blends administrative efficiency, sales acumen, and cross-organizational coordination to keep referrals moving smoothly in both directions. The successful candidate must be available to work one of the following shifts: 8:00am-4:30pm EST 10:30am-7:00pm EST   ABOUT TALKIATRY: Talkiatry is transforming mental health care by making high-quality psychiatry more accessible, human, and sustainable for both patients and clinicians. Co-founded by a patient and a triple-board-certified psychiatrist, we were built to solve one of healthcare’s most urgent challenges: millions of people struggle to access mental health care, while clinicians face growing administrative burden and burnout. Through our technology-powered, in-network platform, we’re changing that, creating a better experience for patients and empowering clinicians to focus on delivering exceptional care.   Today, Talkiatry is the largest dedicated psychiatry practice in the U.S., with 900+ psychiatrists, 400+ therapists, and more than 4 million patient visits delivered nationwide. At our scale, every innovation has real impact. Every workflow we improve, every technology solution we build, and every patient experience we redesign helps thousands of clinicians provide better care to hundreds of thousands of patients. We’re not just growing quickly — we’re redefining how behavioral healthcare is delivered in America.   Joining Talkiatry means joining a mission-driven team that is solving complex problems at scale, driving meaningful change in healthcare, and building the future of mental health care with compassion, innovation, and purpose. YOU WILL: - Inbound Referral Outreach & Scheduling - Manage referral workflow by initiating outreach on all referrals not yet scheduled and tracking outcomes accurately - Manage a high volume of outbound calls in a fast-paced environment - Contact referred patients via phone, text, and email to explain next steps, highlight the value of care with Talkiatry, and assist with scheduling - Use motivational interviewing techniques to address concerns, build urgency, and motivate patients to schedule their psychiatric evaluations - Coordinate scheduling using internal scheduling tools and match patients with appropriate Talkiatry psychiatrists based on need, geography, and insurance - Send self-scheduling links, follow up, and troubleshoot scheduling barriers (insurance questions, availability, etc.) - Outbound Referral Coordination - Manage the outbound referral process for Talkiatry patients being referred to partner organizations for services outside Talkiatry's scope of care (e.g., higher level of care, specialized programs, community resources) - Communicate directly with patients about the outbound referral: explaining why the referral is being made, what to expect, and next steps for connecting with the receiving partner - Coordinate with the partner organization to confirm receipt of the referral, submit any required documentation, and track the patient's status through intake - Keep the Talkiatry referring provider updated on the status of the outbound referral, including confirmation of receipt, scheduling outcomes, and any barriers encountered - Follow up with patients and partners to close the loop on outbound referrals, ensuring patients don't fall through the cracks between organizations - Document all outbound referral activity accurately in internal systems to maintain a clear audit trail for the care team YOU HAVE: - 1–3 years' experience in healthcare coordination, patient intake, call center, or referrals - Experience coordinating care or referrals across multiple organizations or provider networks a plus - Ability to communicate clearly, both verbally and in writing - Sales or customer retention experience strongly preferred (e.g., upselling, rebooking, or high-volume conversion roles) - Strong phone presence, empathy, and a persuasive communication style - Comfortable working with CRMs, EHRs (eClinicalWorks), ticketing systems (Zendesk/ServiceNow) - Ability to multitask and work efficiently in high-volume environments - Must be organized, responsive, and detail-oriented with strong follow-through WHY TALKIATRY: - Top-notch team: we're a diverse, experienced group motivated to make a difference in mental health care - Collaborative environment: be part of building something from the ground up at a fast-paced startup   - Excellent benefits: medical, dental, vision, effective day 1 of employment, 401K with match, generous PTO plus paid holidays, paid parental leave, and more! - Grow your career with us: hone your skills and build new ones with our Learning team as Talkiatry expands - It all comes back to care: we’re a mental health company, and we put our team’s well-being first  Talkiatry participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the following: EVerify Participation https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.e-verify.gov%2Fsites%2Fdefault%2Ffiles%2Feverify%2Fposters%2FEVerifyParticipationPoster.pdf&data=05%7C01%7Cjill.steger%40talkiatry.com%7Cfe829943872e4bc8dc7b08db83d3c99d%7C803a6c90ec724384b2c01a376841a04b%7C0%7C0%7C638248717875458398%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=qFgJNzh246Js%2FFqdsb9OZgN55rg5GpsB0wjiTvkPn9w%3D&reserved=0 & IER Right to Work https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.e-verify.gov%2Fsites%2Fdefault%2Ffiles%2Feverify%2Fposters%2FIER_RighttoWorkPoster.pdf&data=05%7C01%7Cjill.steger%40talkiatry.com%7Cfe829943872e4bc8dc7b08db83d3c99d%7C803a6c90ec724384b2c01a376841a04b%7C0%7C0%7C638248717875458398%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=ivUqrPtiBjGVkMzpMBSYalwvm2Zxhj%2BScqVUX2OfqUA%3D&reserved=0.      At Talkiatry, we are an equal opportunity employer committed to a diverse, inclusive, and equitable workplace and candidate experience. We strive to create an environment where everyone has a sense of belonging and purpose, and where we learn from the unique experiences of those around us.     We encourage all qualified candidates to apply regardless of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status.

Position Overview: The Demand Generation Manager builds and runs Leadfeeder's global demand generation programmes: ideas, campaigns, and initiatives that create demand for the product and the distribution that carries them. The goal is to compound demand for the product-led growth (PLG) motion by attracting the right people to the product, encouraging usage, and turning that usage into further demand. Role Details: - Build a public presence in the market under your own name through writing, publishing, presenting ideas, and on-camera formats if comfortable. - The role involves creating a demand engine that matures over time with programmes that improve with each run, an audience that compounds, and a body of work that continues to earn attention. - The role is part of the Demand Team, reporting to the Director of Demand, with a global scope and no regional mandate. Key Responsibilities: Content, Creative & Thought Leadership: - Own the content approach: what is made, for whom, and to what end. - Write anchor assets such as reports, frameworks, teardowns, and arguments. - Build a public voice through writing, publishing, and presenting ideas. - Brief, commission, and edit supporting work from designers and contributors. PLG, Virality & Growth Loops: - Design demand as loops rather than one-way funnels. - Build virality into the work so it spreads organically. - Identify product-led surfaces that can carry demand like free tools and shareable outputs. - Partner with Product and Growth teams on key marketing moments. Distribution & Community: - Design every asset with a route to its audience. - Plan distribution alongside content creation. - Build and grow audience primarily on LinkedIn. - Develop community-led initiatives for sustained demand. - Run webinars and live formats end to end. - Provide clear briefs to Paid Media for amplification. Programme Ownership: - Own global demand generation programmes from ideation to results. - Maintain a rolling plan with clear reasoning. - Use recognizable formats like flagship reports, webinars, and content series. - Define messaging and positioning with Product Marketing. - Treat everything as iterative and continuously improve. Performance & Partnership: - Report on demand generation performance and learnings. - Provide Paid Media and SEO teams with clear briefs and shared success definitions. - Collaborate with Web & CRO, Product, and Growth teams on conversion paths. - Run testing agendas and stop ineffective programmes quickly. Performance Metrics: - Leads volume and quality. - Qualified product leads showing buying intent. - Customer conversions. - Retention of created demand. - Early indicators like audience growth and engagement quality. Requirements: - Demand generation marketer with strategic thinking and a public voice. - Visible in the market under own name through published work. - Experience creating and shipping ideas, not just planning. - Around 5 to 7 years in B2B SaaS demand generation, ideally in product-led or self-serve businesses. - Track record of content-led programmes producing qualified leads and revenue. - Experience designing demand as loops. - Experience building community-led initiatives and growing audiences. - Hands-on experience running webinars using Zoom Webinar, Livestorm, or equivalents. - Comfortable with marketing automation and CRM tools like HubSpot, Marketo, Salesforce. - Solid grasp of funnel metrics and attribution. - Ability to explain revenue-driving programmes. - MarTech or SalesTech experience relevant to the audience. - Experience working through peers rather than direct reports. Nice to Have: - Experience running programmes across multiple markets. - Experience with creator or advocacy programmes. Benefits: - Work with a knowledgeable, high-achieving, and fun international team. - Diverse, dynamic, and committed work environment. - Remote work with flexible schedule. - Mental health support. - Personal budget for home office equipment. - Personal development plans with regular training and 1-1s. - Transparent compensation practices. Additional: - Salary range and key compensation details provided before first interview. - Remote work possible.

Location: Berlin Office; Iasi Office; London Office; Dublin Workplace: Hybrid ABOUT THE ROLE Banks and fintechs use Taktile to automate critical decisions, like credit and risk, in real time. We're building the infrastructure that makes financial institutions truly AI-native, and the backend is where the hard problems live. We're growing rapidly with enterprise customers across banking and insurance, and we're looking for a Senior Backend Engineer to join Team Atlas : a small, high-ownership team focused on the data infrastructure powering our feature computation platform. You'll own critical systems end-to-end, and your decisions will shape the product. WHAT YOU'LL DO - Build and operate backend services in Python on AWS — Lambda functions, DynamoDB, Aurora, and event-driven pipelines that handle real production traffic. You'll leverage agentic AI tools as part of your daily workflow. - Tackle hard backend problems — latency, reliability, and scale are everyday concerns. - Own your systems end-to-end: from architecture and implementation to deployment, monitoring, and incident response. - Make key architectural decisions — you'll have real authority over how things are built, not just what gets built. - Raise the bar for the team through code reviews, mentoring, and improving our development tooling and processes. - Work directly with Product and Design to shape what we build next. REQUIREMENTS - At least 7 years of professional software engineering experience, with a proven track record of leading complex projects in a senior capacity (2+ years). - Deep expertise building backend systems on cloud platforms, we use AWS. - Strong system design skills — you're comfortable making architectural trade-offs and defending them. - Depth in at least one of these areas: data pipelines and storage, event-driven architectures, caching and performance, or serverless systems. You don't need all of them. - Strong communication and collaboration skills, with the ability to align technical and non-technical stakeholders on a shared vision. - The ability to work in a hybrid model from our Berlin HQ, the London office, or the Iasi hub. Please note that relocation assistance is not provided for this role. IDEAL, BUT NOT REQUIRED - Python, FastAPI, Apache Iceberg, AWS Athena, AWS Glue, or Apache Spark - Streaming / real-time data pipelines (Kinesis) - Multi-level caching strategies (Redis, DynamoDB, in-memory) - Serverless at scale (Lambda, SAM, CloudFormation) OUR OFFER - Work with colleagues that lift you up, challenge you, celebrate you and help you grow. We come from many different backgrounds, but what we have in common is the desire to operate at the very top of our fields. If you are similarly capable, caring, and driven, you'll find yourself at home here. - Experience a truly flat hierarchy and communicate directly with founding team members. Having an opinion and voicing your ideas is not only welcome but encouraged, especially when they challenge the status quo. - Learn from experienced mentors and achieve tremendous personal and professional growth. Get to know and leverage our network of leading tech investors and advisors around the globe. - Receive a top-of-market equity and cash compensation package. - Get access to a self-development budget you can use to e.g. attend conferences, buy books or take classes. - Receive a new Apple MacBook Pro, as well as meaningful home office set-up. OUR STANCE - We're eager to meet talented and driven candidates regardless of whether they tick all the boxes. We're looking for someone who will add to our culture, not just fit within it. We strongly encourage individuals from groups traditionally underestimated and underrepresented in tech to apply. - We seek to actively recognize and combat racism, sexism, ableism and ageism. We embrace and support all gender identities and expressions, and celebrate love in its many forms. We won't inquire about how you identify or if you've experienced discrimination, but if you want to tell your story, we are all ears. ABOUT US Taktile enables financial institutions to transform into AI-native organizations that are increasingly powered by autonomous agents. With our modular Agentic Decision Platform, customers combine AI agents, rules, relevant context, and human oversight to safely automate and optimize their decisions—approving more customers, reimbursing claims instantly, stopping fraud before it spreads, and financing every business worth funding. Founded in 2020, Taktile powers millions of decisions daily for institutions including Mercury, Monzo, Faire, and Pleo. With offices in New York, Berlin, London, São Paulo, and Iași, the company has raised $184M from Growth Equity at Goldman Sachs Alternatives, Index Ventures, Tiger Global, Balderton Capital, and Y Combinator. Learn more at taktile.com http://taktile.com. About Your Employment. Taktile operates through regional entities worldwide. Depending on the location of this role, your employment or engagement will be with Taktile LLC (US), Taktile GmbH (Germany), Taktile Ltd (UK), or Taktile SRL (Romania). The applicable entity will be confirmed during the offer process. Your Privacy. Taktile (“we” or “us”) is the controller of the personal data you provide during this application process. We collect and process your name, contact details, resume/CV, work history, education, and any other information you submit or that we obtain from publicly available sources or references. How we use your data: We process your personal data to evaluate your candidacy, communicate with you about the recruitment process, comply with legal obligations (such as right-to-work verification), and, with your consent, to consider you for future opportunities. Legal basis (EU/UK applicants): We rely on (i) pre-contractual steps at your request (GDPR/UK GDPR Art. 6(1)(b)), (ii) legal obligations (Art. 6(1)(c)), and (iii) our legitimate interest in evaluating candidates (Art. 6(1)(f)). Retention: If your application is unsuccessful, we retain your data for 12 months after the recruitment process concludes, unless you consent to longer retention. Successful candidates’ data becomes part of their employment records. Your rights: Depending on your location, you may have the right to access, correct, delete, or restrict the processing of your personal data, to data portability, and to withdraw consent. Automated decision-making: We use automated tools to assist in screening applications. No hiring decision is made solely by automated means without human review. International transfers: Your data may be transferred to and processed in the United States, Germany, the United Kingdom, or Romania. Where required, transfers are protected by Standard Contractual Clauses or other approved mechanisms. By submitting your application, you acknowledge that you have read and understood Taktile’s Applicant Privacy Policy. To exercise your rights or ask questions, contact privacy@taktile.com.

Location: Berlin Workplace: Hybrid OUR STORY Every year, millions struggle with tax filing or miss out on tax refunds. We’re fixing that. Our intuitive app empowers everyone, regardless of background, to file taxes confidently.   Operating across Germany, Spain, and the UK, Taxfix Group (Taxfix and Steuerbot) is a team of over 400 professionals—tax experts, developers, and IT specialists—committed to solutions. Since 2016, we’ve enabled over 3.5 billion euros in tax refunds for our customers.   THE OPPORTUNITY Taxfix is creating expert-assisted digital tax services, blending software, AI, and licensed human expertise for easier filings. We're hiring a Commercial Leader, Expert-Assisted Services to drive and scale this business area as a key growth engine.   This senior role requires commercial and general management skills—defining customer segments, service design, pricing, demand generation, conversion, retention, and efficient scaling without compromising trust or quality. You’ll balance growth, margin, capacity, costs, and outcomes, working closely with peers across Product, Operations, Marketing/Growth, Data, and Finance, and aligning teams to business and commercial goals.   YOUR RESPONSIBILITIES - Business leadership: Set ambition, priorities, and execution plans, owning revenue, margin, conversion, retention, and outcomes. - Customer strategy: Identify high-value segments and craft differentiated propositions and journeys. - Pricing and packaging: Build offers addressing diverse needs, complexity, and willingness to pay, ensuring revenue quality and margin. - Growth engine: Boost acquisition, booking, retention, and renewal through disciplined experimentation. - Service model: Balance demand, expert capacity, quality, handling time, and cost; determine where automation or human expertise adds value. - Product, commercial, and ops: Collaborate to translate insights into scalable roadmaps and workflows. - AI integration: Apply AI to enhance customer guidance, personalization, delivery, QA, and workflows, maintaining quality and trust. - Performance discipline: Create KPIs, forecasts, dashboards, and reviews to drive focus and accountability. - Organization building: Define capabilities and ownership, prioritize hiring, and improve cross-functional execution.   WHAT SUCCESS LOOKS LIKE Within 12 months: clearer customer/value proposition, structured pricing and offers, and a focused growth plan.   - Accelerated, more predictable revenue and recurring revenue growth. - Improved conversion and retention via better product–customer fit. - Stronger margins and unit economics through pricing, scope, and capacity alignment. - Scalable operating model integrating automation, AI, and human expertise. - Comprehensive commercial and operational KPIs (revenue, conversion, gross margin, time to submit, service quality, CSAT/NPS, chargebacks). - Operating cadence enabling faster, data-driven decisions across teams.   YOUR PROFILE - Extensive experience in GM, commercial leadership, growth, operations, or BU leadership within tech-enabled services. - Direct responsibility for revenue and P&L (pricing, margin, unit economics). - Experience scaling hybrid digital/human service models. - Deep understanding of service operations (capacity, utilization, quality, CX, cost-to-serve). - Track record designing or refining pricing and propositions for varied customer needs. - Strong commercial judgment across acquisition, conversion, retention, and recurring revenue. - Builder mindset—moving from diagnosis to action. - Proven cross-functional leadership beyond hierarchy. - Data-driven, hypothesis-led in ambiguous settings. - Professional German (C1+) and fluent English. - Deep knowledge of the German or DACH consumer market.   RELEVANT BACKGROUNDS We favor leaders who have built or scaled:   - Software- or tech-enabled consumer services - Digital health, care, coaching, or advisory platforms - FinTech, TaxTech, LegalTech with a significant human-service aspect - Subscription businesses with operational complexity - Marketplaces or managed services balancing demand, expert capacity, and quality - Businesses integrating digital funnels with human support   A consulting or top-tier academic background helps but cannot substitute for hands-on operational experience and measurable business impact.   HOW YOU OPERATE - Think and act like an owner, making strategic choices. - Comfortable with customer segmentation, pricing, margin, utilization, and quality. - Use data for decisions, acting without waiting for perfect info. - Turn strategy into experiments, operating rhythms, and measurable results. - Create cross-functional clarity and rally teams around business goals. - Prioritize customer trust and delivering the right service for sustainable growth.   WORKING MODEL AND STAKEHOLDERS Reports to: COO or designated leader Scope: Full business leadership for Expert-Assisted consumer offering Partners: Product, Operations/Service Delivery, Tax Experts, Marketing/Growth, Finance, Data/Analytics, Legal, People Model: Cross-functional, in close partnership with senior leaders Initial focus: Germany, with potential to expand   WHY TAXFIX? - Meaningful, people-focused work within an international, passionate team - Free mental health coaching - Monthly flexible allowance for various services - Employee stock options for all - 30 annual vacation days and flexible hours - Generous learning budget and support - Up to six weeks a year working abroad - Frequent team social events, both virtual and in-person - Free personal tax filing with the app and internal support - Dog-friendly office   Learn more about Team Taxfix https://medium.com/taxfix on our blog.   At Taxfix, we champion diversity and equal opportunity, valuing a rich mix of experiences. Please don’t include your picture, age, or marital status on your CV—let your achievements speak for themselves.   Not sure you meet all the requirements? Apply anyway—we value unique skills you may bring!

Location: Dublin, IE About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role Anthropic's EMEA Startups team works with the companies building AI-native products on Claude, from Seed through Series B and beyond. The Growth Account Executive owns a portfolio of startups that are already building on Claude and is responsible for growing that relationship: deepening Claude's role in the customer's product, structuring the commercial agreements that support their scale, and defending the account as the competitive landscape shifts. This is a consultative role. Native AI companies move fast, change direction often, and make decisions on technical merit. Earning a seat at the table means building real relationships with founders and technical leaders, understanding their product and roadmap as well as they do, and helping them build on the frontier — bringing them the latest models and capabilities early, showing them what's possible, and turning that into adoption. Commercial outcomes follow from that trust. You work closely with our Applied AI (AAI) team, who bring deep technical partnership to our highest-potential accounts, but you are expected to understand what each customer is building and identify the next use case yourself. Helping customers build on the frontier is part of this job, not something you hand off. Responsibilities Own a portfolio of high-potential AI-native startups across EMEA, with full accountability for revenue growth and retention Build long-term, trusted relationships with founders, CTOs and technical leads, acting as their advisor on how to build with Claude Help customers build on the frontier: bring new model releases and capabilities to them early, work through where they apply, and drive adoption into the core of the product Develop use cases: understand each customer's product and roadmap, identify where Claude can go deeper, and make it happen Structure, size and time usage-based commitments, including multi-surface agreements across the Claude API, Claude Code and Claude for Work Navigate competitive pressure, including aggressive discounting, with a clear point of view on value rather than price Partner with the Applied AI team on technical strategy for your accounts and coordinate their involvement where it creates the most leverage Build and maintain relationships across the EMEA VC and accelerator ecosystem to source and qualify pipeline Bring structured feedback from your portfolio to Product and Go-to-Market leadership You may be a good fit if you have 5+ years of quota-carrying experience in consumption or usage-based sales at a cloud provider, infrastructure, data platform or developer tools company A track record of expanding existing accounts: you have carried a growth or expansion number and understand how commits, credits and usage curves work A consultative selling style, with evidence that customers treat you as an advisor rather than a vendor Experience selling to early- and growth-stage startups and comfort with the pace and informality of founder-led companies Enough technical depth to hold a credible conversation with a CTO about APIs, model selection and AI product architecture, and to recognise where a new capability fits Existing relationships in the European startup, VC or accelerator ecosystem Fluency in English; additional European languages are a plus Strong candidates often have Time inside a startup, not just selling to them Hands-on experience building with LLMs, even on side projects A history of describing wins by what the customer built rather than the size of the deal The annual compensation range for this role is listed below. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: €155.000 — €205.000 EUR Logistics Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. For roles performing work in California: We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.