Synthesia Roleplay Sessions is a training tool that lets people practice real conversations with AI avatars. Instead of just watching training videos, learners do interactive roleplay exercises, like practicing a sales pitch or handling a customer complaint with an AI coach. The AI gives instant feedback so people know what they did well and what to improve. Managers can use a dashboard to track which employees have completed their training, see how well they performed, and measure if the training actually improved their skills. The whole platform is built around learning by doing rather than just passive video watching.
For your ML engineer role, you'd be building the AI engine that makes the coaching work. That means creating the models that listen to what learners say during roleplay, score their performance, generate helpful feedback in real time, and decide how the AI avatar should respond next based on what the learner does. This is an applied ML position, not a research one. We expect you to have a good understanding of ML but on the other side to be a good product-focused software developer as you will be expected to work on different products.
Please bring with you:
— Ability to apply your machine learning knowledge to solve real product problems.
— At least seven (7) years of experience as a software engineer, with at least 2 years at senior level.
— Experience in a high-performing engineering team operating at scale, whether in a scale-up or established organisation recognised for strong engineering culture.
— Strong alignment with commercial success.
— Pragmatism and bias towards action.
— Comfort with fast iteration.
Why join us?
— We’re living the golden age of AI.
— Our culture is focused on building and empowering people to work fast.
— Serving 50,000+ customers including 50% of the Fortune 500.
— Proprietary AI technology built in-house by world-class AI researchers and engineers.
— Commitment to AI safety, ethics, and security.
The hiring process includes:
— Tech Recruiter Interview (30-40min) covering technical background and experience.
— Delivery and Impact Interview (60min) deep dive into past projects and impact.
— Technical Rounds including Work Scenario Round (75-90min) and System Design Technical Discussion (60min).
— Leadership Retrospective (60min) discussing collaboration, growth, and role expectations.
— Final debrief leading to offer or end of process.
Other important info:
— Preference for role based in-office or remote in UK, Germany, Switzerland or Ireland, with possible support for remote workers elsewhere in Europe.
— Salary starts at EUR/GBP/CHF 120,000 base plus RSUs.
— Full-time employment only, no contractors.
— 25 days of leave plus local holidays.
About the Role
As a Customer Success Manager at Abnormal AI, you will serve as the primary liaison between customers and internal teams, focusing on successful onboarding, adoption, and ongoing value delivery. You will build and nurture strong customer relationships, align on business goals, and drive measurable outcomes through best practice adoption and strategic planning. You will proactively identify opportunities and risks to help customers maximize their investment and contribute valuable feedback for product improvements. Your role involves collaboration with cross-functional teams and maintaining customer satisfaction and retention.
Who you are
- Skilled at building trust and maintaining relationships with stakeholders at various organizational levels, including executives
- Action-oriented, analytical, and collaborative in approach to customer success and issue resolution
- Dedicated to delivering measurable customer value and ensuring satisfaction throughout the customer lifecycle
- Strong verbal and written communication skills, comfortable handling both strategic discussions and technical conversations
- Solid technical understanding of SaaS products, including internet technologies, networking, and email security solutions
- Proven track record of driving product adoption and supporting long-term customer growth
What you will do
- Act as the main point of contact for assigned customers, developing strategic relationships and guiding platform adoption and success planning
- Deliver regular business reviews (QBRs/EBRs), clearly communicating ROI and aligning on success metrics to support retention and expansion
- Understand customers’ industries, goals, and challenges to provide tailored recommendations and align internal and external stakeholders on success objectives
- Promote awareness and usage of key platform features, provide ongoing education, and identify opportunities for expanded adoption
- Proactively monitor customer health, manage escalations, and collaborate with Product, Engineering, Support, and Sales teams to resolve issues and share actionable insights
- Maintain expert knowledge of the product roadmap and communicate relevant updates and enhancements to customers
- Coordinate with internal teams to develop and execute customer success plans, addressing risks before they impact engagement or satisfaction
Must Haves
- 5+ years of experience in enterprise SaaS, with at least 3+ years in Customer Success, TAM, or support roles
- Proven ability to manage large customer portfolios and develop long-term relationships, including at the executive level
- Excellent communication, presentation, and organizational skills, capable of managing both strategic and technical conversations effectively
- Strong problem-solving skills and experience resolving escalations while maintaining a positive customer experience
- Proficiency with CRM and case management tools such as Salesforce and Jira
- Technical proficiency related to internet technologies, networking, and email security products
- Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or equivalent practical experience
Задачи:
— Владение и приоритизация дорожной карты Billing: механики ценообразования, упаковка, жизненный цикл подписки и возвраты от начала до конца.
— Формирование и реализация стратегии ценообразования и упаковки: планирование уровней на основе использования, правил перерасхода и их эволюция по мере развития продуктов.
— Управление жизненным циклом подписки: пробные периоды, апгрейды, даунгрейды, миграции, отмены, дуннинг, купоны.
— Проектирование и владение опытом оформления заказа и интерфейсом биллинга после покупки (настройки биллинга, счета, управление планом) как важными продуктами.
— Построение прочного партнерства с командой роста с четким разграничением ответственности между Billing и Growth.
— Сотрудничество с финансовым, юридическим отделами, службой поддержки клиентов, отделом маркетинга для оптимизации процессов и понимания проблем.
— Руководство важными миграциями и запусками с реальными рисками для доходов и доверия: изменения модели ценообразования, выход на новые рынки, внедрение новых продуктов.
— Мониторинг конкурентных цен и упаковки, рыночных условий и интеграция этих данных в дорожную карту.
— Создание модели владения и документации, обеспечивающей понятность Billing для инженерии, роста и новых сотрудников по мере масштабирования организации.
— Владение и измерение ключевых метрик: коэффициенты конверсии, непроизвольный отток, уровень контактов, затраты и сборы.
Требования:
— Опыт работы в управлении продуктом не менее 5 лет с практическим опытом в биллинге, подписках, ценообразовании/упаковке, налогах.
— Опыт владения неоднозначными, кросс-функциональными, высокорисковыми инициативами от начала до конца, активный поиск количественной и/или качественной обратной связи, которая ставит под сомнение собственные предположения.
— Глубокие практические знания product-led growth и понимание sales-led growth.
— Опыт проектирования персонализированных пользовательских путей и кросс-функциональных взаимодействий.
— Способность быстро выполнять задачи, эффективно приоритизировать и вести кросс-функциональные команды к измеримым результатам.
— Отличные навыки коммуникации и сторителлинга для согласования команд вокруг четкого видения пользовательского пути.
Преимущества:
— Знания в области платежей: интеграция PSP, мобильные покупки/IAP, стратегия много региональных платежей.
— Опыт работы с налоговыми движками или инструментами соответствия (например, Avalara) или глобальными налоговыми внедрениями, особенно в сложных рынках.
— Хорошее понимание фреймворков роста (например, engagement loops, формирование привычек, триггеры жизненного цикла).
Условия:
— Гибридный онбординг с возможностью начать работу удаленно и поддержка релокации для вас и вашей семьи (Испания).
— Комплексное медицинское страхование для вас и вашей семьи.
— Бюджет на профессиональное развитие: билеты на конференции, онлайн-курсы и другие ресурсы.
— Гибкий пакет льгот, позволяющий настроить преимущества под себя.
— Гибридный формат работы и щедрые опции отпусков для баланса работы и личной жизни.
— Привилегии в офисе, включая бесплатные обеды и закуски.
— Финансируемые компанией спортивные мероприятия, ежегодные выезды и тимбилдинги.
Manychat — работодатель, предоставляющий равные возможности, без дискриминации по различным признакам. При необходимости возможны адаптации в процессе интервью для успешного прохождения.
We are seeking an elite, hands-on Senior Security Compliance Consultant (SOC 2 & GRC Specialist) to lead a critical, company-wide SOC 2 Type II audit readiness initiative. In this strategic engagement, you will perform comprehensive gap analyses, assess existing security controls, design robust compliance workflows, and drive cross-functional teams toward audit completion.
The ideal candidate brings a proven track record in GRC frameworks, control mapping, evidence automation, and policy development. Utilizing automated compliance platforms such as Sprinto, you will build repeatable compliance processes, validate technical controls, and ensure a seamless audit experience across the entire organization.
General Information (About the Client):
Our client is a fast-scaling, cloud-native technology platform committed to maintaining enterprise-grade trust, security, and data privacy. To support their rapid commercial growth and enterprise sales pipeline, they are establishing a formal, highly disciplined security governance model.
They operate a modern, cloud-first environment where compliance is treated not as a passive checklist, but as an active, automated operational advantage. By leveraging modern GRC platforms and fostering a security-conscious culture, they provide an empowering environment for compliance experts to drive real architectural and procedural improvements.
Tasks and Deliverables:
SOC 2 Readiness & Gap Analysis: Conduct a thorough assessment of existing technical and operational security controls, pinpointing compliance gaps and building an actionable remediation roadmap.
Control Design & Implementation: Author, refine, and operationalize security controls, policies, and procedures aligned with SOC 2 Trust Services Criteria (TSC) and PCI DSS standards.
Automated Evidence Collection: Lead evidence-gathering workflows using automated GRC tooling (Sprinto), ensuring all technical artifacts, access logs, and policy attestations are validated and audit-ready.
PCI DSS Guidance: Provide expert advisory on maintaining PCI DSS alignment alongside SOC 2, ensuring overlapping control requirements are mapped efficiently to reduce operational drag.
Cross-Functional Coordination: Collaborate with engineering, DevOps, HR, and IT teams to embed compliance workflows into daily operations without slowing down feature execution.
Auditor Interface & Readiness: Serve as the primary liaison during the audit preparation phase, coordinating directly with external auditors to present evidence, resolve findings, and ensure a successful audit cycle.
Required Experience:
SOC 2 Mastery: Proven track record of leading end-to-end SOC 2 readiness, gap remediation, and audit preparation initiatives for cloud-native or B2B SaaS companies.
GRC & PCI DSS Acumen: Deep familiarity with Governance, Risk, and Compliance (GRC) frameworks, risk assessment methodologies, and PCI DSS compliance requirements.
Tooling Proficiency (Sprinto): Direct, practical experience leveraging automated compliance and evidence-collection platforms, specifically Sprinto (or equivalent modern platforms like Vanta/Drata).
Policy & Control Mapping: Exceptional capability to author clear, enforceable security policies and translate abstract regulatory requirements into concrete engineering controls.
Cross-Functional Facilitation: Strong stakeholder management skills with a history of driving accountability across distributed engineering, product, and operations teams.
Наш партнер — консалтинговая компания, которая помогает крупным компаниям развиваться и проходить трансформации: выстраивать стратегии, развивать лидеров и команды, менять корпоративную культуру и улучшать опыт сотрудников и клиентов. Сейчас ищем hands-on продуктового маркетолога, который поможет выводить на рынок и развивать продукты и практики компании: глубже понимать аудиторию, находить точки роста и превращать сложную экспертизу в понятные рынку предложения. Часть процессов, верхняя воронка и аналитика находятся в стадии развития. Поэтому ищем маркетолога-архитектора, которому интересно не только решать задачи бизнеса, но и достраивать систему вокруг них.
Задачи:
— Исследовать рынок, клиентов и конкурентов: глубже разбираться в сложной B2B-аудитории, её задачах и потребностях;
— Погружаться в практики и их продуктовый портфель и вместе с лидерами этих практик превращать экспертизу и продуктовые гипотезы в понятные рынку предложения: определять целевую аудиторию, ценностное предложение, продуктовое позиционирование, оффер, ключевые сообщения и доказательную базу;
— Разрабатывать GTM-гипотезы для приоритетных продуктов и направлений — целевые сегменты, офферы, каналы, точки контакта с аудиторией;
— Запускать маркетинговые эксперименты: от формулировки гипотезы и подготовки необходимых материалов до оценки результата и следующей итерации;
— Собирать и развивать маркетинговую воронку вокруг продукта: определять точки входа, ключевые метрики и связь маркетинговых активностей с коммерческим результатом;
— Определять набор маркетинговых и sales-материалов, необходимых для GTM продукта, и собирать их вместе с контентом, дизайном и внешними партнёрами; при необходимости самостоятельно делать первые прототипы и драфты;
— Работать в тесной связке с Client Success / продажами: анализировать качество входящего спроса, конверсию и причины отказов, сигналы из действующих аккаунтов, возможности для cross-sell/расширения и использовать обратную связь рынка для улучшения продукта, оффера и GTM;
— Работать на стыке маркетинга, продаж и руководителей практик: синхронизировать команды вокруг продукта, помогать формировать единое понимание его ценности;
— Работать в hands-on подходе: самостоятельно погружаться в задачу, формулировать решение и доводить его до реализации.
Требования:
— Опыт в продуктовом или B2B-маркетинге от 3 лет, включая самостоятельное ведение полного GTM-цикла для нескольких продуктов или направлений одновременно;
— Опыт работы со сложными экспертными продуктами или услугами и зрелой B2B-аудиторией — C-level и топ-менеджментом; опыт работы с HRD, L&D и другими функциональными ЛПР будет плюсом;
— Опыт customer и market research: сегментация аудитории, определение ICP, изучение потребностей и сценариев использования, анализ конкурентов, поиск новых сегментов;
— Практический опыт в разработке позиционирования, value proposition, офферов и упаковке сложных продуктов и услуг;
— Опыт разработки и тестирования GTM-подходов и гипотез: выбор целевых сегментов, каналов и точек контакта с аудиторией;
— Системное и аналитическое мышление: понимание логики воронки от точки входа до коммерческого результата, умение определять метрики, тестировать гипотезы и делать выводы на основе данных;
— Сильное бизнес-мышление: способность быстро разбираться в незнакомой предметной области и сложном бизнес-контексте;
— Hands-on подход и высокая автономность: готовность самостоятельно погружаться в задачи, собирать необходимые ресурсы и доводить решения до реализации в условиях высокой неопределённости.
Условия:
— Высокая автономность. Директор по маркетингу определяет стратегические приоритеты и общую рамку бренда и коммуникаций. Product Marketing Manager самостоятельно владеет продуктовым уровнем GTM: исследует рынок, проблематизирует продукт вместе с лидером практики, формирует и проверяет go-to-market гипотезы и отвечает за связь маркетинга с коммерческим результатом;
— Влияние на процесс. Можно не просто выполнять задачи, а выстраивать маркетинговые процессы и систему работы;
— Партнерство с бизнесом. Работаете на стыке маркетинга, продаж и лидеров практик, напрямую влияя на то, как выглядит продукт и какой коммерческий результат он приносит;
— Пространство для инициативы. Можно предлагать гипотезы для новых продуктов и офферов, проверять их через реальные запуски и достраивать систему там, где ее еще нет;
— Формат: удаленная работа + периодические поездки в Москву на командные и маркетинговые мероприятия. Рассматриваем кандидатов преимущественно из Москвы, а также из других регионов РФ.
ABOUT THE COMPANY:
Salesloft is building the next era of enterprise revenue — one where teams make confident decisions powered by AI and real signals. By combining scale, insights, and AI innovation, they are building the industry's first Predictive Revenue System to enable humans and AI to work together for smarter decisions and consistent growth. With thousands of customers using their platforms daily, they have a unique view into how revenue is won, offering a chance to transform the category and set new benchmarks for modern revenue teams.
THE OPPORTUNITY:
Enterprise Account Directors are key members of the sales team responsible for building personal relationships and ensuring customer success. Responsibilities include:
— Full-Cycle Account Ownership: primary commercial lead for large enterprise accounts, managing renewals, expansions, and cross-sell transactions.
— Driving Net-New Revenue: identifying and closing new revenue within existing accounts, navigating complex organizations to displace incumbents and introduce new products.
— Strategic Account Planning: creating and implementing account success plans aligning technology value with business goals.
— Proactive Retention Management: monitoring account health to identify churn risks and implementing strategies to protect recurring revenue.
— Executive Relationship Building: establishing multi-threaded stakeholder networks including VP and C-level executives.
— Executive Business Reviews: leading regular reviews to demonstrate ROI, socialize new capabilities, and maintain platform indispensability.
— Forecasting & Pipeline Accuracy: maintaining data-driven sales processes and providing accurate forecasts.
— Market & Competitive Intelligence: staying updated on industry trends and competitors to position value propositions effectively.
— Orchestrating Internal Resources: leading cross-functional teams to ensure cohesive customer experiences.
— Voice of the Customer Advocacy: providing client feedback and market insights to Product and Engineering teams to influence roadmaps.
WHAT WE'RE LOOKING FOR:
— 7+ years of proven relationship building and closing experience in sales.
— Experience establishing strategic C-level relationships.
— Ability to manage full sales lifecycle within the Enterprise segment.
— Experience delivering detailed product presentations and demos to executives and sales managers.
— Skilled in leveraging internal resources like Sales Engineers and Customer Success.
— Collaborative mentality prioritizing team success.
— Excellent listening skills to understand and overcome objections.
— High empathy and interpersonal skills.
— Experience managing, expanding, and renewing customer relationships.
— Consistent quota and revenue overachievement.
— Ability to conduct compelling presentations to C-Level executives.
THE TEAM:
The Enterprise Account Director team consists of motivated SaaS sales professionals who are self-motivated, ambitious, and passionate about sales innovation.
INCLUSION:
Salesloft is committed to an inclusive workplace and is an Equal Opportunity Employer. They encourage applications from all backgrounds and provide employment without discrimination.
COMPENSATION:
Base pay range is $100,000 to $150,000 USD annually, with potential performance bonuses, benefits, and other incentives. Compensation depends on skills, experience, certifications, and location.
APPLICATION:
Apply via the provided link.
About Upsun (formerly Platform.sh): Upsun is a cloud application platform designed for hybrid teams where AI agents write and test code and humans focus on problem-solving. It offers predictable performance, secure and compliant environments, real-time observability, fast cloning and provisioning, and AI-ready features. The company supports a global remote workforce and values curiosity, innovation, and collaboration.
Impact of a Customer Retention Manager:
As a Customer Retention Manager, you will protect and grow revenue across a high-volume portfolio of customer accounts through proactive human outreach and health monitoring. You will build relationships at scale, catch risks early, and ensure renewal conversations are natural and low-friction. You will work within workflows, health scoring, automation, and segmentation to scale retention effectively. Reporting to the VP of Customer Success, you will collaborate with Sales, Customer Success, Product, Data, and GTM teams to inform retention strategy and engagement models.
What to expect:
— Manage a rolling pipeline of customer renewals, initiating conversations ahead of contract expiration and driving accounts to close.
— Help build and improve scalable retention and renewal workflows using Salesforce and integrated tools.
— Own direct outreach to smaller and long-tail accounts by proactively building relationships.
— Contribute to designing customer lifecycle journeys, engagement triggers, and tech-touch motions.
— Use customer health scoring frameworks to identify at-risk accounts early and develop save strategies.
— Support implementation of automated outreach, lifecycle campaigns, and renewal risk workflows, and identify opportunities to leverage AI and automation.
— Negotiate pricing, contract terms, and multi-year agreements within company guidelines.
— Partner with Customer Success Managers and Account Executives to identify and close upsell and cross-sell opportunities during renewals.
— Collaborate closely with internal teams to support retention strategy and customer engagement.
What you bring:
— Experience managing a rolling renewal pipeline and engaging customers ahead of contract expiration.
— Commercial negotiation skills for pricing, contract terms, and multi-year agreements.
— Ability to identify at-risk accounts early and collaborate on save strategies.
— Hands-on experience with Salesforce or similar CRM, including operational workflows or lifecycle processes.
— Solid understanding of customer health scoring, lifecycle automation, and retention strategy.
— Proven ability to identify upsell and cross-sell opportunities in partnership with CSMs and Account Executives.
— Comfort operating across customer-facing engagement and systems/process design conversations.
— Commitment to continuous improvement and seeking better ways to engage customers and support scalable operations.
Where we hire:
Remote work with focus on candidates located in the UK, France, Spain, Germany, or Canada. No visa sponsorship available; candidates must be authorized to work in these countries.
How we hire:
Four video interviews via Google Meet: Talent Acquisition (45 min), Hiring Manager (60 min), Team (60 min), Executive (45 min). Background checks required.
What we offer:
— A product with positive impact as a proud B Corp.
— Recognized workplace by Forbes and France’s Best Workplaces for Women.
— Flexible, open, and inclusive culture valuing employee voice.
— Global diverse team.
— Benefits including flexible PTO, comprehensive healthcare (UK, Canada, France, Spain, USA), company stock options, professional development budget, office equipment budget, wellness budget, annual team gatherings, internet reimbursement, inclusive parental leave, and remote work travel program.
You belong here:
Upsun celebrates diversity and fosters an inclusive, equitable, and supportive workplace. Accommodations are available during the hiring process to ensure accessibility and comfort.
Задачи:
— Полное управление аккаунтами: быть основным контактным лицом и владельцем отношений с клиентами, управлять всеми коммерческими транзакциями, включая допродажи, кросс-продажи и процесс продления.
— Генерация нового дохода: активно искать и закрывать новые возможности в назначенной территории, расширять клиентскую базу, предлагать дополнительные продукты и расширения.
— Планирование аккаунтов: разрабатывать и реализовывать планы успеха для ключевых клиентов, обеспечивая долгосрочное соответствие их бизнес-целей и решений компании.
— Проактивное управление удержанием: мониторить состояние аккаунтов и использование продуктов, выявлять риски оттока и применять стратегии сохранения.
— Построение отношений с руководством: устанавливать связи с вице-президентами, топ-менеджерами и ключевыми заинтересованными лицами, становиться доверенным бизнес-консультантом.
— Точность прогнозирования и управления воронкой продаж: предоставлять руководству точные ежемесячные и квартальные прогнозы по новым сделкам и оттоку.
— Анализ рынка и конкурентов: быть в курсе тенденций отрасли и действий конкурентов для эффективного позиционирования продуктов.
— Совместное решение проблем: работать с командами Customer Success, Product и Support для решения сложных вопросов клиентов и обеспечения плавного постпродажного обслуживания.
— Стратегия продления: сотрудничать с менеджерами по продлению для оптимизации работы с мелкими аккаунтами и выявления потенциала роста.
Требования:
— 2-3 года успешного опыта построения отношений и закрытия сделок в SaaS-среде.
— Опыт установления стратегических отношений на уровне C-level.
— Умение вести полный цикл продаж в сегменте SMB.
— Опыт проведения детальных презентаций и демонстраций продукта для руководителей и менеджеров по продажам.
— Навыки использования внутренних ресурсов (Sales Engineers, Customer Success, Support) для поддержки продаж.
— Коллаборативный подход, ориентированность на команду.
— Отличные навыки слушания и умение преодолевать возражения.
— Высокий уровень эмпатии.
— Опыт управления, расширения и продления клиентских отношений.
— Постоянное перевыполнение квот и целей по доходам.
— Умение устанавливать крепкие связи и преодолевать отказы.
— Опыт проведения убедительных презентаций на уровне C-Level.
Условия:
— Полностью удалённая работа из любой точки США.
— Конкурентоспособная заработная плата от $50,000 до $65,000 в год.
— Возможность получения бонусов и других стимулирующих выплат.
— Работа в быстрорастущей компании с поддержкой и ценностями, ориентированными на клиента.
— Равные возможности для всех кандидатов без дискриминации.
Компания использует ИИ-инструменты для поддержки процесса найма, но все решения принимаются людьми. Возможность отказаться от использования ИИ без влияния на рассмотрение заявки.
Контактная информация для отклика отсутствует, отклик по вакансии возможен по ссылке ниже.
Impact of a Billing Systems Architect
As an Enterprise Billing Systems Architect at Upsun, you are the technical anchor of our billing infrastructure, playing a vital role in ensuring our revenue operations, pricing structures, and financial integrations run seamlessly as our business scales. Picking up primary ownership from our implementation partner, you serve as the dedicated technical lead bridging Finance, Product, and Engineering.
You’re deeply analytical, systems-minded, and collaborative—someone who thrives on translating complex business, pricing, and accounting rules into reliable system logic. Working downstream from our core engineering and data mediation teams, you ensure the integrity of our Quote-to-Cash (Q2C) platform while continuously optimizing platform performance and automation.
Beyond day-to-day platform administration, you contribute to the long-term evolution of our billing architecture—supporting new pricing model launches, complex usage rating schemes, and financial system integrations. Your attention to detail, technical versatility, and cross-functional mindset ensure our revenue pipeline remains scalable, compliant, and friction-free.
What to expect
Billing Infrastructure & Administration:
Serve as the hands-on technical owner of our BillingPlatform environment, configuring catalogs, price cards, usage rating rules, and automated invoice schedules.
System Operations & Maintenance:
Own ongoing platform health, including system updates, pricing launches, recurring bill-run troubleshooting, sync exception handling, and root-cause issue resolution.
Data Ingestion & Analysis:
Utilize SQL to perform data validation, rating engine auditing, and operational reporting while collaborating with Engineering to receive mediated usage data (e.g., via DigitalRoute or Kafka).
Integrations & API Management:
Maintain and optimize clean, API-driven integrations connecting BillingPlatform to upstream CRMs (e.g. Salesforce), downstream ERP/GL tools (e.g., NetSuite), and payment gateways (e.g., Stripe).
Revenue Recognition Alignment:
Partner closely with Accounting to ensure system rating rules, revenue schedules, and general ledger mappings satisfy ASC 606 and IFRS 15 compliance standards.
Cross-Functional Collaboration:
Gather technical and operational requirements directly from Accounting, Finance, Sales Ops, and Product teams, translating their vision into sustainable platform configuration.
Data Integrity & Migration:
Maintain billing data continuity and manage subscription data updates or migrations without disrupting ongoing financial operations or revenue recognition flows.
What you bring
Q2C Platform Experience:
Proven hands-on experience configuring and administering enterprise Quote-to-Cash or billing platforms (e.g., Zuora, Salesforce Revenue Cloud/CPQ, NetSuite Billing, Aria Systems, or BillingPlatform).
Data & Technical Skills:
Strong proficiency with SQL for querying and auditing billing data, alongside a solid grasp of REST APIs, webhooks, and ETL workflows.
Modern Pricing Expertise:
Experience supporting complex SaaS or infrastructure pricing models—such as PLG, hybrid commitment-plus-usage, tiered rates, and consumption-based/metered billing.
Revenue Recognition Knowledge:
Practical understanding of rev rec fundamentals (ASC 606 / IFRS 15) and how accounting rules dictate billing engine design.
Cross-Functional Communication:
Ability to bridge technical language and financial business logic, effectively collaborating with engineering teams and accounting stakeholders alike.
Problem Solving & Troubleshooting:
A methodical approach to diagnosing system sync errors, rating anomalies, and integration edge cases to ensure operational continuity.
Bonus points
Experience with DigitalRoute mediation software or Kafka event-stream data intake
Previous exposure to cloud infrastructure, PaaS, or developer-platform usage metrics
Background supporting system migrations from implementation partners into internal teams
Where we hire
Remote work with focus on Australia, Canada, France, Germany, Spain, the United Kingdom, and the United States. No visa sponsorship.
How we hire
Five video interviews on Google Meet including Talent Acquisition, Hiring Manager, Engineering team, Finance team, and Executive (CFO). Background checks required.
What we offer
A product you can believe in as a proud B Corp.
Award-winning workplace recognized by Forbes and France’s Best Workplaces for Women.
A culture valuing voice, flexibility, openness, and inclusivity.
A global team with diverse backgrounds.
Benefits including flexible PTO, comprehensive healthcare (UK, Canada, France, Spain, USA), company stock options, professional development budget, office equipment budget, wellness budget, annual team gatherings, internet reimbursement, inclusive parental leave, and remote work travel program.
You belong here
Commitment to diversity, inclusion, equity, and support for accommodations during hiring process.
Constructor is an AI-first search and product discovery platform built for enterprise ecommerce, helping leading retailers deliver personalized digital shopping experiences that drive revenue, conversion and profit. Our technology delivers consistent $10M+ lifts for brands including Sephora, Petco, Under Armour and Birkenstock. We are looking for a Director of Product Marketing to help tell that story. This is a highly hands-on role for someone exceptional at product positioning, messaging and storytelling. You'll define what makes Constructor genuinely different and translate that into a compelling narrative that resonates with prospects, customers and the market. Our platform is powerful, technically sophisticated and constantly evolving. We need someone who can bring clarity to that complexity, identify the real value and differentiation of our products, and create positioning that makes customers think: "This is clearly better—and we need it." This position is equal parts strategist and builder - setting direction, developing people, and rolling up your sleeves to build the many artifacts that form a robust product marketing org. You will work closely with our product leaders to launch new products, add-ons and features, with our content marketing team to create thought leadership, with growth marketing to drive pipeline and product content and with sales to ensure the GTM functions are enabled on key launches and competitors. Any feature or product launch, with the product team, will include a bill of materials focused on value proposition, personas, objection handling, competition and more.
Задачи:
— Own and evolve differentiated positioning for Constructor's platform, products and key capabilities.
— Develop a deep understanding of what makes our technology unique and valuable to customers.
— Translate complex technical capabilities into clear, compelling customer value propositions.
— Create messaging that clearly communicates why Constructor, why now and why we're different.
— Build messaging frameworks and narratives that align Marketing, Sales and Customer Success.
— Ensure our positioning is grounded in genuine product strengths and customer needs, not simply what competitors are saying.
— Create compelling product narratives, value propositions and messaging that bring products and capabilities to life.
— Develop sales enablement and customer-facing materials that support launches, adoption and expansion.
— Partner with Sales to understand customer needs, objections and deal dynamics, continuously improving positioning and enablement.
— Lead and orchestrate product launches from strategy through execution that are crisp, focused, and actually land with customers.
— Partner with Product on roadmap communication and prioritization.
— Identify gaps in capabilities and proactively build the function to address them.
— Build a deep understanding of our customers, prospects, buyers and their challenges.
— Understand the ecommerce, search and product discovery landscape and where Constructor creates differentiated value.
— Engage with customers and prospects to understand what resonates and why they choose Constructor.
— Monitor the market and competitive landscapes.
— Identify opportunities to improve how we communicate product value throughout the customer lifecycle and the deep understanding of buyer personas and ICP.
Требования:
— 8-10 years experience in B2B SaaS product marketing, ideally within a technical or complex product environment.
— Proven track record developing genuinely differentiated positioning and messaging.
— Ability to take complex technology and turn it into a simple, compelling story that customers understand and value.
— Experience bringing products or capabilities to market and creating GTM materials that support adoption and growth.
— Strong experience partnering with Product and Sales to develop positioning that works both externally and commercially.
— Experience in ecommerce, retail technology, search, discovery is a plus.
— Strong storyteller who can communicate complex technical concepts in a simple, clear and persuasive way.
— Technically curious, with a good understanding of how products work and what makes technology better, as well as a familiarity with AI/ML fundamentals.
— Commercially minded, with an understanding of how strong positioning can drive pipeline, revenue, adoption and expansion.
— Excellent communicator with strong written and verbal communication skills and the ability to create and present compelling ideas.
— Both strategic and hands-on, comfortable setting direction while also getting into the detail needed to make things happen.
— Creative and curious, willing to challenge conventional thinking and explore new ways to differentiate.
— Analytical mindset and can use market research and performance data to support strategic decisions, with experience in ROI analysis and experimentation.
— Excellent project management skills and strong attention to detail, with the ability to manage complex initiatives from concept through to execution.
— Growth mindset, bringing creativity, ambition and a proactive approach to problem-solving and innovation.
Условия:
— Unlimited vacation time with encouragement to take at least 3 weeks per year.
— Competitive compensation package including stock options.
— Fully remote team allowing choice of living location.
— Work from home stipend.
— Apple laptops provided for new employees.
— Training and development budget refreshed annually.
— Maternity & Paternity leave for qualified employees.
— Work with smart people who will help you grow and make a meaningful impact.
Diversity, Equity, and Inclusion at Constructor:
Constructor is committed to cultivating a diverse, equitable, and inclusive work environment. As an equal opportunity employer, it welcomes individuals of all backgrounds and provides equal opportunities regardless of education, diversity of opinion, race, color, religion, gender, gender expression, sexual orientation, national origin, genetics, disability, age, veteran status or affiliation in any other protected group.
About You
You have a knack for solving intricate Software Development problems. You're driven by the idea of writing code that simplifies life for millions of users globally. You're committed to continuous learning and enjoy tackling new challenges. Pair programming, code reviews, and collaborative brainstorming with a team are activities you find fulfilling. You're eager to work alongside developers, prospective customers, account executives, product managers, data scientists, and data analysts. You're a disciplined professional who consistently delivers high-quality code that you take full ownership of, communicates technical solutions with clarity and empathy, and takes the initiative to streamline processes for your team and yourself.
About Us
Constructor is the next-generation platform for search and discovery in ecommerce, built on a unique GPT-based architecture made specifically for commerce. Constructor's AI-first solutions make it easier for shoppers to discover products they want to buy and for ecommerce teams to deliver highly personalized experiences, from search, to recommendations, to AI Shopping Agents and everything in between. Optimizing specifically for ecommerce metrics like revenue, conversion rate and profit, Constructor generates consistent $10M+ lifts for some of the biggest brands in ecommerce, such as Sephora, Petco, Under Armour, home24, Birkenstock and The Very Group. Constructor is a U.S. based company that has been in the market since 2019. It was founded by Eli Finkelshteyn and Dan McCormick who still lead the company today. We’re a passionate team who love solving problems and want to make our customers’ and coworkers’ lives better. We value empathy, openness, curiosity, continuous improvement, and are excited by metrics that matter. We believe that empowering everyone in a company to do what they think is best can lead to great things.
About the Position
As a Software Engineer on the Prospect UI Solutions team, you will play a pivotal role in proving how Constructor will enhance the website discovery experiences for prospects. You’ll work closely with internal Engineering, Product and Sales stakeholders to seamlessly integrate prospective customer data with our services, supporting them to create an optimized and accurate product discovery demo.
In this role, you will:
Fuel our proprietary AI models: Write JavaScript code to collect data essential for training our AI.
Leverage Modern Tooling: Utilize AI as a tool to accelerate your fundamental capabilities and knowledge on how to solve problems with software; building solutions that you are proud to call your own
Seal the deal : Collaborate with Data Analysts and Account Executives to secure deals with prominent e-commerce brands.
Leverage your tech knowledge: Assist prospects in integrating their data and user interfaces with our services, focusing on ETL and front-end integrations.
Deliver excellence: Validate the data provided by prospects and ensure the quality of the results returned by our services.
Empower a sales force: Contribute to the development and scaling of demo infrastructure to enhance the demo capabilities of the Sales team.
Be a part of the answer: Assist Account Executives by addressing technical inquiries from prospects about our services.
Elevate the team: Provide support to your teammates through thoughtful code reviews and empathetic problem solving sessions.
Visualize brilliance: Develop dashboards and alerts using React, Redux, Node, Clickhouse and OpenSearch.
Innovate with purpose: Implement and test new features for our open-source JavaScript UI libraries and REST clients.
Collaborative contribution: Steer cross-team efforts to ensure our prospect's needs are at the forefront of our priorities, making you a key player in our strategic success.
Champion team culture : Actively foster our team’s sense of community by expanding our roster of Friday team-building games and promoting a culture of empathy, personal growth, and support for others.
Requirements
A minimum of four years of professional experience or relevant academic experience
Excellent communication and interpersonal skills
English on C1 level (CEFR) or higher
Being able to attend regular meetings with teammates between 1400 and 1800 UTC, with working hours ideally starting some time in the range of 0900 and 1200 UTC.
Strong foundation and experience with server-side and client-side programming languages
Enjoys interacting with customers and solving new problems daily
Able to pick up new technologies and design patterns quickly and loves learning them
Experience with building User Interfaces utilizing front-end frameworks like (but not limited to) React, Vue or Angular
Proven track record of building UIs with heavy consideration for friendly user experience
Experience with automated tests like (but not limited to) Cypress, Jest, or React Testing Library
Experience in JavaScript will be a strong asset for this role, but candidates with a proven Software Development background that demonstrate a willingness to quickly learn the language will also be considered
Nice to have - TypeScript, Next.js, Tailwind, Storybook, Python and web scraping experience
Benefits
Unlimited vacation time - we strongly encourage all of our employees take at least 3 weeks per year
Fully remote team - choose where you live
Work from home stipend! We want you to have the resources you need to set up your home office
Apple laptops provided for new employees
Training and development budget for every employee, refreshed each year
Maternity & Paternity leave for qualified employees
Work with smart people who will help you grow and make a meaningful impact
This position has a base salary range between $80k and $120k USD. The offer varies on many factors including job related knowledge, skills, experience, and interview results.
Regular team offsites to connect and collaborate
Diversity, Equity, and Inclusion at Constructor
At Constructor.io we are committed to cultivating a work environment that is diverse, equitable, and inclusive. As an equal opportunity employer, we welcome individuals of all backgrounds and provide equal opportunities to all applicants regardless of their education, diversity of opinion, race, color, religion, gender, gender expression, sexual orientation, national origin, genetics, disability, age, veteran status or affiliation in any other protected group. Studies have shown that women and people of color may be less likely to apply for jobs unless they meet every one of the qualifications listed. Our primary interest is in finding the best candidate for the job. We encourage you to apply even if you don’t meet all of our listed qualifications.
About You
You have a knack for solving intricate Software Development problems.
About Us
Constructor is the next-generation platform for search and discovery in ecommerce, built on a unique GPT-based architecture made specifically for commerce. Constructor is a U.S.
About the Position
As a Software Engineer on the Prospect UI Solutions team, you will play a pivotal role in proving how Constructor will enhance the website discovery experiences for prospects.
In this role, you will:
— Fuel our proprietary AI models: Write JavaScript code to collect data essential for training our AI.
— Leverage Modern Tooling: Utilize AI as a tool to accelerate your fundamental capabilities and knowledge on how to solve problems with software; building solutions that you are proud to call your own
— Seal the deal : Collaborate with Data Analysts and Account Executives to secure deals with prominent e-commerce brands.
— Leverage your tech knowledge: Assist prospects in integrating their data and user interfaces with our services, focusing on ETL and front-end integrations.
— Deliver excellence: Validate the data provided by prospects and ensure the quality of the results returned by our services.
— Empower a sales force: Contribute to the development and scaling of demo infrastructure to enhance the demo capabilities of the Sales team.
— Be a part of the answer: Assist Account Executives by addressing technical inquiries from prospects about our services.
— Elevate the team: Provide support to your teammates through thoughtful code reviews and empathetic problem solving sessions.
— Visualize brilliance: Develop dashboards and alerts using React, Redux, Node, Clickhouse and OpenSearch.
— Innovate with purpose: Implement and test new features for our open-source JavaScript UI libraries and REST clients .
— Collaborative contribution: Steer cross-team efforts to ensure our prospect's needs are at the forefront of our priorities, making you a key player in our strategic success.
— Champion team culture : Actively foster our team’s sense of community by expanding our roster of Friday team-building games and promoting a culture of empathy, personal growth, and support for others.
Requirements
— A minimum of four years of professional experience or relevant academic experience
— Excellent communication and interpersonal skills
— English on C1 level (CEFR) or higher
— Being able to attend regular meetings with teammates between 1400 and 1800 UTC, with working hours ideally starting some time in the range of 0900 and 1200 UTC.
— Strong foundation and experience with server-side and client-side programming languages
— Enjoys interacting with customers and solving new problems daily
— Able to pick up new technologies and design patterns quickly and loves learning them
— Experience with building User Interfaces utilizing front-end frameworks like (but not limited to) React, Vue or Angular
— Proven track record of building UIs with heavy consideration for friendly user experience
— Experience with automated tests like (but not limited to) Cypress, Jest, or React Testing Library
— Experience in JavaScript will be a strong asset for this role, but candidates with a proven Software Development background that demonstrate a willingness to quickly learn the language will also be considered
Nice to have - TypeScript, Next.js, Tailwind, Storybook, Python and web scraping experience
Benefits
— Unlimited vacation time - we strongly encourage all of our employees take at least 3 weeks per year
— Fully remote team - choose where you live
— Work from home stipend! We want you to have the resources you need to set up your home office
— Apple laptops provided for new employees
— Training and development budget for every employee, refreshed each year
— Maternity & Paternity leave for qualified employees
— Work with smart people who will help you grow and make a meaningful impact
— This position has a base salary range between $80k and $120k USD.
— Regular team offsites to connect and collaborate
Diversity, Equity, and Inclusion at Constructor
At Constructor.io we are committed to cultivating a work environment that is diverse, equitable, and inclusive.
About Avoca
Avoca is a technology company building AI-powered virtual employees for the home services industry. It is a Series B startup with $125M raised and a $1B valuation, operating in a $1T+ market. The company has grown 10x in 2025 and has over 130 employees across NYC and Santa Barbara offices.
About the Role
The Growth Lead, Performance will build and scale the acquisition engine for Avoca's growth, focusing initially on paid social and paid search channels. Responsibilities include strategy, execution, creative testing, conversion, measurement, and optimization of paid acquisition channels. The role also involves identifying new growth opportunities, building channels from scratch, and scaling successful experiments. The position reports to the Head of Growth and works on the company's highest-priority channels.
What You'll Do
— Build and scale paid social and paid search into major revenue drivers
— Own paid acquisition end to end: strategy, execution, budget allocation, creative testing, conversion, measurement, optimization
— Build a high-velocity experimentation engine across audiences, messaging, creative, offers, and landing pages
— Translate customer insights and performance data into resonant campaigns
— Set performance targets and allocate investment based on pipeline, CAC, channel efficiency, and revenue
— Partner with Sales, RevOps, Product Marketing for feedback on ICPs, lead quality, SLAs, and pipeline handoff
— Use AI and automation to speed up campaign development, analysis, and experimentation
— Identify, test, and scale growth channels beyond paid acquisition
What You’ll Bring
— 5+ years in performance marketing, growth marketing, or demand generation, preferably in fast-growing B2B tech
— Strong track record building and scaling paid social programs, with deep Meta expertise
— Paid search experience and fluency across acquisition funnel
— Experience managing budgets and making investment decisions based on pipeline quality and growth potential
— History of managing toward qualified pipeline and revenue
— Strong analytical and creative instincts to turn data into campaigns
— Broad growth experience to build, test, and scale channels beyond paid media
— Fluency with AI tools and automation to increase output and learning velocity
Who You Are
— Builder owning both strategy and execution
— Deep performance marketing expertise beyond paid media
— Focused on qualified pipeline, CAC, and revenue with attention to detail
— Combines analytical rigor with creative judgment
— Moves quickly, runs disciplined experiments, and makes decisions with imperfect data
— Creates clarity in ambiguity without needing perfect information or large teams
— Curious, resourceful, and hands-on
— Willing to work in person in NYC
Bonus Points
— Experience marketing to mid-market buyers in high-velocity sales
— Experience in vertical SaaS or home services
— Track record building new growth channels from zero
Benefits
— Comprehensive medical, dental, and vision insurance
— Company-sponsored 401(k) through Vestwell
— Flexible PTO plus U.S. federal holidays
— Company-wide off-sites
— Daily in-office lunch through Parkday
— Dinner covered when working late
— Commuter benefits and late-night rideshare
— Standing desks and workspace accommodations
— All core tools and software provided
Compensation
Expected on target earnings $160,000–$210,000 per year, including base salary, bonus, equity, and benefits. Final compensation based on experience and qualifications determined during interview process.
Who We Are
Notion is the collaborative AI workspace where teams and agents think together. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work.
About The Role
We're looking for an exceptional marketing leader to drive Notion’s growth across EMEA—the team responsible for both the fuel that powers our regional go-to-market and the engine that converts it into pipeline and revenue. You'll lead a multi-disciplinary group of marketers across digital, demand, content, and campaigns, and you'll own the end-to-end system that turns regional narratives into measurable growth across markets.
What You'll Achieve:
— Lead and develop a high-performing team: Manage and grow a cross-functional team of marketers spanning digital, demand generation, content strategy, and campaign execution. Foster a culture of craft, speed, and accountability.
— Own the EMEA content and campaign narrative: Develop messaging houses grounded in real customer problems, use cases, and outcomes. Build modular, deployable content bills of materials (BOMs) — stories, assets, templates, talk tracks, proof points, and examples — that travel across channels and markets.
— Lead regional demand generation: Leadership over the EMEA demand engine—across self serve and sales assist audiences, with repeatable programmes that have clear positioning, modular assets, and measurement plans that connect directly to pipeline and revenue.
— Orchestrate market launches and flagship campaigns: Translate global narratives into market-ready messaging, toolkits, and channel plans. Lead the content and toolkit workstream for product launches and flagship regional campaigns. Keep cross-functional plans, assets, and timelines aligned and deployable across EMEA.
— Enable the wider regional team: Partner with Country Marketing, Storytelling, Sales, and global Product Marketing to ensure consistent storytelling, proof points, and talk tracks across every market and channel. Your team's output is what others build from.
— Scale with AI: Build and apply AI-driven workflows to accelerate research, drafting, localisation, and asset iteration at speed — without sacrificing accuracy or customer relevance. Model this capability for the broader team.
— Measure and sharpen: Use funnel insights — engagement data, customer feedback, and business metrics — to continuously refine messaging, content, and programmes. Report on what's working and make the case for change when it isn't.
Skills You'll Need to Bring:
— 12+ years in B2B marketing — with meaningful time owning both content/narrative and demand generation in a high-growth or enterprise SaaS environment.
— Proven people leadership — experience building, managing, and developing multi-disciplinary marketing teams. You know how to hire for craft and lead through ambiguity.
— Narrative and content mastery — you can write a compelling messaging house, build a scalable toolkit, and coach others to do the same. Customer empathy is instinctive, not a checklist item.
— Demand generation depth — hands-on experience running and optimising paid, email, webinar, and outbound programmes, with a strong grasp of funnel metrics and revenue attribution.
— AI fluency — you actively use AI tools to accelerate your work and can design workflows for your team to do the same. Not a curiosity — an active working practice.
— EMEA market knowledge — experience running multi-market programmes across EMEA with an understanding of localisation needs, cultural nuance, and go-to-market variation across the region.
— Cross-functional influence — able to align and work effectively across global and regional stakeholders in Sales, Product Marketing, Comms, and Country teams — without always having formal authority.
Nice to Haves:
— Notion user: you're comfortable and familiar with Notion's value to businesses
— Business level proficiency in French or German
— Experience with freemium business models
A Note on AI
You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on.
Equal Opportunity & Accommodations
We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know. Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.
Our team is developing a payment gateway for accepting funds from users on behalf of merchants, as well as sending funds from merchants to users. The system involves storing user payment data and is subject to PCI DSS compliance. It contains multiple integrations with payment systems, providers, and other gateways and processors, including 3DS.
We are looking for a Head of Commercial to lead the company’s Sales and Marketing organisation and build the commercial engine for our next stage of growth. Reporting to the CEO, you will own commercial strategy, GTM, pipeline, enterprise sales, marketing and revenue performance. The company has a strong enterprise sales capability and a track record of winning significant merchants. Your challenge is to make that success repeatable and scalable, reducing dependency on individual rainmakers.
Responsibilities:
— Own commercial strategy, revenue targets, ICP, market priorities and GTM.
— Lead and develop the Sales and Marketing teams as one coordinated commercial organisation.
— Build scalable sales processes, methodology, forecasting and pipeline management.
— Coach the team and turn top-performer behaviours into repeatable team performance.
— Support strategic enterprise opportunities and build executive relationships with key prospects.
— Lead demand generation, positioning, messaging and sales enablement.
— Drive new merchant acquisition as well as expansion and cross-sell across existing accounts.
— Partner closely with the CEO, Product, Technology and Solutions Engineering.
— Establish clear commercial KPIs and a high-performance operating rhythm.
What Success Looks Like Within 12–18 months:
— Clear ICP, GTM strategy and commercial priorities.
— Stronger, more predictable pipeline and forecasting.
— Multiple salespeople consistently delivering against targets.
— Sales and Marketing operating as one effective GTM organisation.
— Repeatable sales processes and strong commercial enablement.
— Measurable Marketing contribution to pipeline and revenue.
— Reduced dependency on individual rainmakers.
— A commercial organisation capable of scaling
Mission: Lead the delivery of consulting, implementation, development, and support projects for customers in the education sector. Responsible for end-to-end delivery of projects ensuring on-time, within budget, and high-quality standards, serving as primary operational contact for customers. Accountable for measurable outcomes: on-time delivery, budget adherence, customer satisfaction, and retention.
Duties & Responsibilities:
Pillar 1 — Project Planning, Execution & Delivery:
— Develop comprehensive project plans covering scope, timeline, resource allocation, dependencies, and risk assessment.
— Monitor project progress against baseline and proactively identify issues or risks.
— Implement corrective actions and change management to keep projects on track.
— Coordinate internal resources and third parties/vendors to ensure project completion.
— Apply industry best practices, techniques, and standards throughout the project lifecycle.
— Monitor and handle Change Requests required for project implementation.
— Success Metrics: on-time delivery rate, schedule variance, budget variance, quality of deliverables, number of escalations resolved within SLA.
Pillar 2 — Client & Technical Account Management:
— Establish and maintain strong, trust-based relationships with clients and stakeholders.
— Communicate project status, progress, challenges, and risks effectively.
— Manage customer expectations and address concerns proactively.
— Engage with Premier Customers and Partners to ensure alignment on project goals and implementation.
— Oversee Premier customer onboarding, manage customization requests, and ensure smooth handover.
— Represent Premier Customer interests in discussions with Engineering; track and prioritize feature requests, code improvements, and bugfixes.
— Assist with implementation of new solutions, deployment of packages, hotfixes, upgrades; perform post-upgrade service checks.
— Guide Premier Customers in adopting Constructor Tech best practices including risk assessments and health checks.
— Maintain availability during Premier Customer business hours for timely support.
— Success Metrics: customer satisfaction (CSAT), Net Promoter Score (NPS), retention rate, feature request cycle time, onboarding completion time.
Pillar 3 — Incident Management, Quality & Reporting:
— Own all support incidents and requests from Premier Customers and drive to resolution.
— Coordinate escalations and conduct post-incident reviews and root cause analyses.
— Ensure adherence to quality standards and implement quality improvement initiatives.
— Retain Premier Support Customer CSAT and NPS through outcome-driven activities; own Service Levels and KPIs per contract.
— Provide trend analysis, current health status, and manager-defined KPIs on schedule or demand.
— Keep customer information updated and shared as internal knowledge content.
— Participate in support-related activities and handle non-premier support tasks as requested.
— Continuously build practical experience with Constructor Tech products and related software solutions.
— Success Metrics: incident resolution time, escalation rate, CSAT/NPS targets, SLA adherence, quality audit results.
Qualifications & Experience:
— Minimum five years of experience in IT project management (internal, customer implementation, and/or consultancy).
— Proven track record of successful project delivery (on time, within budget, and to quality standards).
— PMP certification preferred.
Skills & Competencies:
— Strong communication and interpersonal skills.
— Ability to work under pressure and meet deadlines.
— Good understanding of software development methodologies preferred.
— Results-oriented with focus on measurable delivery outcomes.
Education & Languages:
— Bachelor's degree in Computer Science, Information Technology, or related field.
— Fluent English; German is a bonus.
Role Characteristics:
— Delivery-focused and accountable for measurable project outcomes.
— Balance of project execution and strategic customer/technical account management.
— Hands-on, customer-facing, with clear targets and KPIs.
— Not a purely administrative or coordination-only position.
— Not a business development or sales role.
— Not measured by activity volume but by delivered results.
Mission: Lead the delivery of consulting, implementation, development, and support projects for customers in the education sector. Responsible for end-to-end delivery of projects ensuring on-time, within budget, and high-quality standards, serving as primary operational contact for customers. Accountable for measurable outcomes: on-time delivery, budget adherence, customer satisfaction, and retention.
Duties & Responsibilities:
Pillar 1 — Project Planning, Execution & Delivery:
— Develop comprehensive project plans covering scope, timeline, resource allocation, dependencies, and risk assessment.
— Monitor project progress against baseline and proactively identify issues or risks.
— Implement corrective actions and change management to keep projects on track.
— Coordinate internal resources and third parties/vendors to ensure project completion.
— Apply industry best practices, techniques, and standards throughout the project lifecycle.
— Monitor and handle Change Requests required for project implementation.
— Success Metrics: on-time delivery rate, schedule variance, budget variance, quality of deliverables, number of escalations resolved within SLA.
Pillar 2 — Client & Technical Account Management:
— Establish and maintain strong, trust-based relationships with clients and stakeholders.
— Communicate project status, progress, challenges, and risks effectively.
— Manage customer expectations and address concerns proactively.
— Engage with Premier Customers and Partners to ensure alignment on project goals and implementation.
— Oversee Premier customer onboarding, manage customization requests, and ensure smooth handover.
— Represent Premier Customer interests in discussions with Engineering; track and prioritize feature requests, code improvements, and bugfixes.
— Assist with implementation of new solutions, deployment of packages, hotfixes, upgrades; perform post-upgrade service checks.
— Guide Premier Customers in adopting Constructor Tech best practices including risk assessments and health checks.
— Maintain availability during Premier Customer business hours for timely support.
— Success Metrics: customer satisfaction (CSAT), Net Promoter Score (NPS), retention rate, feature request cycle time, onboarding completion time.
Pillar 3 — Incident Management, Quality & Reporting:
— Own all support incidents and requests from Premier Customers and drive to resolution.
— Coordinate escalations and conduct post-incident reviews and root cause analyses.
— Ensure adherence to quality standards and implement quality improvement initiatives.
— Retain Premier Support Customer CSAT and NPS through outcome-driven activities; own Service Levels and KPIs per contract.
— Provide trend analysis, current health status, and manager-defined KPIs on schedule or demand.
— Keep customer information updated and shared as internal knowledge content.
— Participate in support-related activities and handle non-premier support tasks as requested.
— Continuously build practical experience with Constructor Tech products and related software solutions.
— Success Metrics: incident resolution time, escalation rate, CSAT/NPS targets, SLA adherence, quality audit results.
Qualifications & Experience:
— Minimum five years of experience in IT project management (internal, customer implementation, and/or consultancy).
— Proven track record of successful project delivery (on time, within budget, and to quality standards).
— PMP certification preferred.
Skills & Competencies:
— Strong communication and interpersonal skills.
— Ability to work under pressure and meet deadlines.
— Good understanding of software development methodologies preferred.
— Results-oriented with focus on measurable delivery outcomes.
Education & Languages:
— Bachelor's degree in Computer Science, Information Technology, or related field.
— Fluent English; German is a bonus.
Role Characteristics:
— Delivery-focused and accountable for measurable project outcomes.
— Balance of project execution and strategic customer/technical account management.
— Hands-on, customer-facing, with clear targets and KPIs.
— Not a purely administrative or coordination-only position.
— Not a business development or sales role.
— Not measured by activity volume but by delivered results.
О компании: HumanSignal — партнер по данным для компаний, создающих AI-модели и продукты. Компания занимается созданием наборов данных с нуля, набором и управлением экспертами, которые оценивают результаты моделей, и использует собственную платформу Label Studio для разметки и оценки данных.
Обязанности:
— Поиск и набор специалистов с помощью LinkedIn Recruiter, профессиональных сообществ, университетов и нишевых сетей.
— Масштабирование каналов поиска с использованием AI-воркфлоу и автоматизации.
— Создание процессов оценки и проверки кандидатов в зависимости от требований проектов.
— Поддержание отношений с экспертами для обеспечения готовности к новым проектам.
— Взаимодействие с командами проектов и доставки для раннего определения профилей кандидатов.
— Увеличение кадрового потенциала для расширения объема работы.
Требования:
— 2-5 лет опыта в высокообъемном рекрутинге.
— Опыт работы с LinkedIn Recruiter / Sales Navigator и другими инструментами поиска.
— Владение AI-воркфлоу для масштабирования и улучшения опыта аннотаторов.
— Умение управлять метриками воронки: объем контактов, отклики, конверсия, время заполнения вакансий.
— Сильные навыки письменного общения, оперативность и профессионализм.
— Опыт работы в динамичных, ориентированных на цели средах (стартапы, агентства, консалтинг).
— Стойкость, проактивность и гибкость в изменении стратегии при необходимости.
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