Location: Remote, United States
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.
Co-create the future with us
as we build technology that transforms how the world develops software.
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An overview of this role
As the Manager, Customer Success Engineers, you’ll lead a team of technical specialists who drive GitLab adoption and value realization at scale across the Americas. You’ll design and run scalable technical enablement programs that help customers unlock business outcomes from GitLab across source code management, CI/CD, DevSecOps, and Agile planning, while building repeatable frameworks to remove adoption barriers. Reporting to the Senior Director of Customer Success Managers, you’ll combine deep DevSecOps expertise with strategic program development, partnering closely with Sales, Renewals, and cross-functional teams to turn technical insights into commercial impact, reduce churn risk, and surface expansion opportunities. In your first year, you’ll be focused on establishing clear metrics for technical value, strengthening voice-of-the-customer feedback loops with Product and Engineering, and elevating the effectiveness and impact of the Customer Success Engineering team across a pooled book of business in the AMER region.
What you’ll do
Lead a distributed team of Customer Success Engineers in the Americas to drive GitLab adoption and technical value realization across a pooled book of business.
Develop and execute scalable technical enablement strategies and programs that help customers use GitLab for source code management, CI/CD, DevSecOps, and Agile planning.
Drive creation of repeatable frameworks and systematic solutions that remove adoption barriers and support measurable customer business outcomes.
Collaborate closely with Sales, Renewals, and Customer Success Managers to align technical enablement with commercial objectives, supporting retention and expansion across accounts.
Use data and performance indicators to assess program effectiveness, identify adoption trends, and adjust technical initiatives for greater impact at scale.
Mentor and coach team members to strengthen their DevSecOps expertise, customer engagement skills, and ability to translate technical capabilities into business value.
Champion the voice of the customer by translating field insights and technical pain points into actionable feedback for Product, Engineering, and other cross-functional teams.
Partner with internal stakeholders to ensure customer feedback, feature requests, and adoption insights inform roadmap priorities and improvements to the overall customer experience.
What you’ll bring
Strong understanding of DevSecOps practices, with the ability to connect GitLab capabilities across source code management, CI/CD, security, and Agile planning to tangible business outcomes.
Experience leading and developing technical teams in a distributed, remote environment, with a focus on customer outcomes and scalable impact.
Background in software development or engineering that enables you to guide technical conversations, remove adoption barriers, and design effective enablement paths.
Experience designing and implementing scalable customer success or technical enablement programs, using data to measure impact and refine approaches.
Ability to translate complex technical concepts into clear, outcome-focused messaging for both technical and non-technical stakeholders.
Proven skill in collaborating with Sales, Renewals, and other cross-functional teams to align technical adoption work with commercial objectives.
Comfort using customer insights and feedback to influence internal priorities, including product, process, and program decisions.
Openness to diverse backgrounds and transferable skills, with a growth mindset toward learning GitLab’s platform and evolving DevSecOps practices.
About the team
We're the Customer Success Engineering team within the broader Customer Success organization. We're a distributed, remote group that collaborates asynchronously across time zones, using GitLab and our handbook-first approach to coordinate work rather than relying on dedicated account assignments. This structure helps us deliver a consistent customer experience, quickly share learnings across accounts, and continuously improve how we support customers.
How GitLab will support you
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental leave
Home office
support
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from
underrepresented groups
are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our
benefits
and
equity
. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
United States Salary Range
$124,800
—
$210,600 USD
How GitLab Supports Full-Time Employees
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from
underrepresented groups
are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines:
GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
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GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also
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УдалённоRemote, United States; We're a distributed, remote group that collaborates asynchronously across time zones, using GitLab and our handbook-first approach to coordinate work rather than relying on dedicated account assignments; The base salary range for this role’s listed level is currently for residents of the United States only
Location: New York, NY
Workplace: OnSite
ABOUT US
At LangChain, our mission is to make intelligent agents ubiquitous. We build the foundation for agent engineering in the real world, helping developers move from prototypes to production-ready AI agents that teams can rely on. We began as widely adopted open-source tools and have grown to also offer a platform for building, evaluating, deploying, and operating agents at scale.
With $125M raised at Series B from IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we’re at a stage where we’re continuing to develop new products, growth is accelerating, and all team members have meaningful impact on what we build and how we work together. LangChain is a place where your contributions can shape how this technology shows up in the real world.
Today, our platform includes LangSmith (Observability, Evaluation, Deployment, Fleet, and Sandboxes), our open source frameworks (LangChain, LangGraph, and Deep Agents), and the newly launched LangSmith Engine for autonomous agent improvement. We have 100M+ monthly open source downloads, 6,000+ active LangSmith customers, and 5 of the Fortune 10 use LangSmith in production (+ 35% of the Fortune 500 overall), including teams at Klarna, Clay, Coinbase, Workday, Lyft, Cloudflare, Harvey, Rippling, Vanta, LinkedIn, Monday.com, Nvidia, and Bridgewater.
ABOUT THE ROLE
The ways customers buy from us are multiplying as fast as the business is growing. Enterprise order forms. Private offers through AWS, GCP, and Azure. A self-serve business running on usage-based pricing, with commits, drawdowns, and true-ups behind it. Each one is a distinct path from signature to cash, and each one runs today on some mix of manual steps and automation that grew up with the business.
This role owns what comes next. You'll run order operations end to end - booking, provisioning, invoicing, amendments, and renewals - on a stack we picked deliberately and recently: Salesforce, Metronome for metering and billing, Rillet for ERP. The stack is modern, but the processes on top of it were built to keep up with growth, not designed to scale. Your job is to decide what each one should become: keep it, rebuild it, automate it, or retire it.
Our bias is to invest in systems rather than in a growing queue of manual work, so you'll be setting the automation roadmap at the same time you're operating the function - deciding what a person should touch, what a workflow should handle, and what should never have been a step in the first place. Getting that right is what lets order volume grow by an order of magnitude without ops growing with it.
This is a senior individual contributor role. You'll own order operations, working closely with Deal Strategy and Operations, GTM Systems, Finance and Accounting, and Enterprise Engineering. Those teams are your partners and much of your build capacity. Bringing them onto one shared order-to-cash roadmap is a core part of the job, and the reason we're hiring someone senior to do it.
WHAT YOU'LL DO
- Own the order-to-cash path end to end: order form intake from Deal Desk, booking in Salesforce, plan and entitlement setup in Metronome, invoicing and revenue recognition through Rillet, and the amendments, true-ups, and renewals that follow
- Build out cloud marketplace operations across AWS, GCP, and Azure: private offer setup, usage reporting to each marketplace, and reconciling marketplace disbursements back to what we billed. Every new channel launches against defined readiness criteria, so marketplace deals run on the same clean path as direct ones
- Own self-serve billing operations: usage metering, plan changes, dunning, credits, rebills, refunds, and the escalations behind them
- Own billing and usage completeness at month-end close. Every order, credit, and metered event is reconciled between Metronome and Rillet before revenue is recognized, not after
- Partner with Deal Strategy and Product as our pricing evolves. Bring the billing view into pricing and deal-structure decisions early, so new models and non-standard terms can be billed accurately and automated, not handled by hand
- Set the automation roadmap. Instrument the path, put a number on every place a human touches an order, and decide what gets automated, what gets designed away, and what stays manual on purpose
- Treat every billing error as a defect: find the root cause and fix the class of problem, not just the one invoice
- Ship automations yourself where that's fastest, and partner with GTM Systems and Enterprise Engineering where the work belongs in core systems or the product
- Write the playbook and the controls behind it: approvals, segregation of duties, reconciliations, and exception handling, built so order ops scales through systems rather than headcount and holds up under audit
- Own three numbers and move them: touchless order rate, signature-to-provisioned cycle time, and billing accuracy
WHAT WE'RE LOOKING FOR
- 6+ years in order management, order-to-cash, billing operations, or revenue operations at a B2B SaaS company, including time building the function at an early-stage or fast-scaling one
- Hands-on fluency with a modern billing and ERP stack. We run Salesforce, Metronome, and Rillet - you should know something comparable well enough to have opinions, and get to depth on ours quickly
- Real experience with usage-based pricing. Per-seat is straightforward; metered consumption, commits, drawdowns, overages, and true-ups are where order ops gets interesting, and that's most of our business
- Working knowledge of ASC 606 and month-end close. You don't need to be an accountant, but you should know what Revenue Accounting needs from billing data and why
- Cloud marketplace experience (AWS, GCP, or Azure private offers), or a track record of getting deep on a system like that fast
- A history of automating your own job. We'll ask you to walk us through a manual process you deleted: what it cost before, what you built, and what it costs now
- The ability to build alignment across teams with different priorities and get to a decision, without relying on org authority
- Comfort shipping a v0 earlier than feels comfortable, then iterating with real feedback
NICE TO HAVE
- SQL, Python, or low-code tooling in your own hands rather than on someone else's backlog
- Experience building agents or LLM workflows for internal operations. We'd like to run more of our own back office on the LangSmith Platform, wherever it's the right tool and meets the same accuracy bar as the rest of order-to-cash
- Audit prep or SOX readiness experience
Compensation: $155,000 - $185,000 salary + options
Compensation Philosophy:
We offer competitive compensation that includes base salary, variable compensation for relevant roles, meaningful equity, benefits, and perks.
We are hiring for this role across a range of scope, and the compensation band reflects that. Your offer depends on what we learn about your impact, craft, leadership, and communication during the interview process. We will tell you early where you’re tracking and talk comp with you before offer stage. Team members in the EU, UK, and APAC receive locally competitive benefits aligned with regional norms and regulations.
BENEFITS
Benefits include medical, dental, and vision coverage, flexible vacation, a 401(k) plan, meals on in-office days in the US and more.
Location: San Francisco, CA
Workplace: OnSite
ABOUT US
At LangChain, our mission is to make intelligent agents ubiquitous. We build the foundation for agent engineering in the real world, helping developers move from prototypes to production-ready AI agents that teams can rely on. We began as widely adopted open-source tools and have grown to also offer a platform for building, evaluating, deploying, and operating agents at scale.
With $125M raised at Series B from IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we’re at a stage where we’re continuing to develop new products, growth is accelerating, and all team members have meaningful impact on what we build and how we work together. LangChain is a place where your contributions can shape how this technology shows up in the real world.
Today, our platform includes LangSmith (Observability, Evaluation, Deployment, Fleet, and Sandboxes), our open source frameworks (LangChain, LangGraph, and Deep Agents), and the newly launched LangSmith Engine for autonomous agent improvement. We have 100M+ monthly open source downloads, 6,000+ active LangSmith customers, and 5 of the Fortune 10 use LangSmith in production (+ 35% of the Fortune 500 overall), including teams at Klarna, Clay, Coinbase, Workday, Lyft, Cloudflare, Harvey, Rippling, Vanta, LinkedIn, Monday.com, Nvidia, and Bridgewater.
ABOUT THE ROLE
The ways customers buy from us are multiplying as fast as the business is growing. Enterprise order forms. Private offers through AWS, GCP, and Azure. A self-serve business running on usage-based pricing, with commits, drawdowns, and true-ups behind it. Each one is a distinct path from signature to cash, and each one runs today on some mix of manual steps and automation that grew up with the business.
This role owns what comes next. You'll run order operations end to end - booking, provisioning, invoicing, amendments, and renewals - on a stack we picked deliberately and recently: Salesforce, Metronome for metering and billing, Rillet for ERP. The stack is modern, but the processes on top of it were built to keep up with growth, not designed to scale. Your job is to decide what each one should become: keep it, rebuild it, automate it, or retire it.
Our bias is to invest in systems rather than in a growing queue of manual work, so you'll be setting the automation roadmap at the same time you're operating the function - deciding what a person should touch, what a workflow should handle, and what should never have been a step in the first place. Getting that right is what lets order volume grow by an order of magnitude without ops growing with it.
This is a senior individual contributor role. You'll own order operations, working closely with Deal Strategy and Operations, GTM Systems, Finance and Accounting, and Enterprise Engineering. Those teams are your partners and much of your build capacity. Bringing them onto one shared order-to-cash roadmap is a core part of the job, and the reason we're hiring someone senior to do it.
WHAT YOU'LL DO
- Own the order-to-cash path end to end: order form intake from Deal Desk, booking in Salesforce, plan and entitlement setup in Metronome, invoicing and revenue recognition through Rillet, and the amendments, true-ups, and renewals that follow
- Build out cloud marketplace operations across AWS, GCP, and Azure: private offer setup, usage reporting to each marketplace, and reconciling marketplace disbursements back to what we billed. Every new channel launches against defined readiness criteria, so marketplace deals run on the same clean path as direct ones
- Own self-serve billing operations: usage metering, plan changes, dunning, credits, rebills, refunds, and the escalations behind them
- Own billing and usage completeness at month-end close. Every order, credit, and metered event is reconciled between Metronome and Rillet before revenue is recognized, not after
- Partner with Deal Strategy and Product as our pricing evolves. Bring the billing view into pricing and deal-structure decisions early, so new models and non-standard terms can be billed accurately and automated, not handled by hand
- Set the automation roadmap. Instrument the path, put a number on every place a human touches an order, and decide what gets automated, what gets designed away, and what stays manual on purpose
- Treat every billing error as a defect: find the root cause and fix the class of problem, not just the one invoice
- Ship automations yourself where that's fastest, and partner with GTM Systems and Enterprise Engineering where the work belongs in core systems or the product
- Write the playbook and the controls behind it: approvals, segregation of duties, reconciliations, and exception handling, built so order ops scales through systems rather than headcount and holds up under audit
- Own three numbers and move them: touchless order rate, signature-to-provisioned cycle time, and billing accuracy
WHAT WE'RE LOOKING FOR
- 6+ years in order management, order-to-cash, billing operations, or revenue operations at a B2B SaaS company, including time building the function at an early-stage or fast-scaling one
- Hands-on fluency with a modern billing and ERP stack. We run Salesforce, Metronome, and Rillet - you should know something comparable well enough to have opinions, and get to depth on ours quickly
- Real experience with usage-based pricing. Per-seat is straightforward; metered consumption, commits, drawdowns, overages, and true-ups are where order ops gets interesting, and that's most of our business
- Working knowledge of ASC 606 and month-end close. You don't need to be an accountant, but you should know what Revenue Accounting needs from billing data and why
- Cloud marketplace experience (AWS, GCP, or Azure private offers), or a track record of getting deep on a system like that fast
- A history of automating your own job. We'll ask you to walk us through a manual process you deleted: what it cost before, what you built, and what it costs now
- The ability to build alignment across teams with different priorities and get to a decision, without relying on org authority
- Comfort shipping a v0 earlier than feels comfortable, then iterating with real feedback
NICE TO HAVE
- SQL, Python, or low-code tooling in your own hands rather than on someone else's backlog
- Experience building agents or LLM workflows for internal operations. We'd like to run more of our own back office on the LangSmith Platform, wherever it's the right tool and meets the same accuracy bar as the rest of order-to-cash
- Audit prep or SOX readiness experience
Compensation: $155,000 - $185,000 salary + options
Compensation Philosophy:
We offer competitive compensation that includes base salary, variable compensation for relevant roles, meaningful equity, benefits, and perks.
We are hiring for this role across a range of scope, and the compensation band reflects that. Your offer depends on what we learn about your impact, craft, leadership, and communication during the interview process. We will tell you early where you’re tracking and talk comp with you before offer stage. Team members in the EU, UK, and APAC receive locally competitive benefits aligned with regional norms and regulations.
BENEFITS
Benefits include medical, dental, and vision coverage, flexible vacation, a 401(k) plan, meals on in-office days in the US and more.
Location: United States
Workplace: Remote
At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀
Engagement Management is a new and fast-growing practice at ClickUp, and it's quickly becoming central to how we serve our enterprise customers. Our EMs bring program leadership, service delivery and change management together in one role. As a ClickUp Senior Engagement Manager you will lead the formation and orchestration of post-sale strategy and execution for the company’s largest and most strategic clients. We're looking for someone hungry, who excels in building, and who takes genuine pride in the quality of their work.
Here, Engagement Managers are the single point of accountability for outcomes. You own everything between the contract being signed and the client seeing measurable results: what was sold gets delivered, on time and on margin, and we can prove it worked.
You'll lead enterprise SaaS implementations across the full engagement lifecycle, from shaping scope in pre-sales, mobilizing the team and delivery, go-live, stabilization and a clean handover to the account team. You'll run work-stream programs with Paid TAMs, AI specialists, Product and Engineering, and the client's own project team, and you'll be the trusted advisor to the client's executive sponsor.
Simply put: you are the single point of accountability for delivery, the client's partner in getting value from ClickUp, and a thought leader for how we deliver.
YOUR ROLE
- Stakeholder Management
- Serve as the primary client contact for delivery
- Build strong relationships with stakeholders while ensuring delivery remains aligned to client objectives and contractual commitments.
- Build trusted relationships with client executive sponsors and program leads at VP and C-level, acting as their primary point of contact for delivery.
- Navigate complex enterprise stakeholder environments and competing priorities across client functions (IT, PMO, business sponsors, procurement) and broker alignment when they conflict.
- Project Delivery Oversight
- Deliver engagements against agreed scope, schedule, hours budget and quality, using rigorous change control to protect timelines and delivery margin.
- Translate customer business requirements into internal deliverables and milestones
- Own engagement governance, including kickoffs, weekly working sessions, sponsor check-ins and SteerCos, and provide clear, concise status reporting to clients and internal stakeholders.
- Lead and coordinate multidisciplinary teams, fostering a collaborative, accountable and high-performing delivery culture while providing coaching, direction and support.
- Proactively manage risks, issues and dependencies through the RAID log, and act as the primary escalation point.
- Manage engagement financials, including hours burn, forecasting, utilisation and margin, flagging overrun risk early and agreeing recovery plans.
- Drive AI adoption
- Guide clients from manual workflows to AI-assisted and agent-driven operations, and own post-go-live adoption outcomes.
- Drive Value and Business Outcomes
- Identify expansion opportunities through delivery and co-sell with Account Executives, bringing the delivery credibility that secures follow-on work.
- Establish a value baseline before configuration begins, track benefits through go-live, and produce the value assessment that underpins renewal and expansion.
- Governance
- Design and run governance mechanisms
- Track delivery efficacy, timelines, value realization and customer experience
- Create continuous-improvement mechanisms
- Change Management & Communication
- Own communications around delivery status, risks and outcomes
- Manage escalation and communication across customer/internal teams
- Assess change readiness and resistance across impacted teams; build sponsor and champion networks to carry the rollout.
- Design the communications and enablement plan with the client, and sequence go-live to match the organization's capacity for change.
- Role Development
- Contribute to building the Engagement Management practice by iterating on templates, playbooks and AI workflows that make every engagement faster and more consistent.
YOUR SKILLS AND EXPERIENCE
- 5+ years of software and/or services delivery experience, with at least 2 years as the accountable project, program or engagement lead.
- Proven track record taking enterprise SaaS deployments from kickoff through go-live and into adoption, ideally in work management, PSA, CRM, ITSM or collaboration platforms.
- Strong grasp of SaaS implementation fundamentals: workspace and data architecture, permissions and SSO, integrations, data migration, change management and enablement. No coding required, but you can challenge an unrealistic technical scope.
- Comfortable with Agile, Waterfall and hybrid delivery, and knowing which one the client actually needs.
- Commercial acumen: you've managed engagement budgets, SoWs, change requests and margin, and you know when to push for expansion vs when to stabilize.
- Executive presence: you can run a SteerCo, deliver bad news early with a recovery plan, and hold a line on scope with a CIO in the room.
- Experience leading cross-functional and distributed teams you don't directly manage, across client, partner and internal resources.
- Strategic judgment to separate genuine product gaps from client process or training gaps.
- Hands-on with AI: you already use AI to work faster, and you can credibly advise clients on where agents and automation fit.
- Excellent written and verbal communication. Status reports people actually read.
Nice to have: Experience in work management or SaaS software, professional services firms, agencies or regulated industries. PMP Certification.
WHAT YOU'LL LOVE ABOUT WORKING HERE
- Impact: Lead high-visibility enterprise engagements with global brands, and see the result in their day-to-day work.
- Build something: Engagement Management is a new function. You'll help define the methodology, tooling and AI workflows that become the standard.
- AI at the centre: Work on the frontier of AI-driven work management, with ClickUp Brain and Super Agents in your own delivery toolkit.
- Career growth: A clear path from Engagement Manager to Senior or Principal Engagement Manager.
- Community: Learn alongside Paid TAMs, AI specialists and delivery leaders across EMEA and NA.
Equal Opportunity Employer
ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Privacy Notice
ClickUp collects and processes personal data in accordance with applicable data protection laws. You can find further details by viewing our Global Candidate Privacy Notice. https://clickup.com/careers-terms/candidate-privacy-notice
If you are a Philippine Job Applicant, please also see our Philippine Data Privacy Notice https://t333.s.clickup-attachments-stg.com/t333/d9a53ce2-6d2c-48cd-84b1-ed4e525f9613/Philippine%20Data%20Privacy%20Notice_2024.pdf?view=open for further details.
Visa Sponsorship
Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions.
Fraud Alert
ClickUp Talent Acquisition will only initiate contact via an @clickup.com http://clickup.com email or through our official careers portal on clickup.com http://clickup.com. We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to support@clickup.com.
AI Processing Notice
ClickUp may use artificial intelligence and machine learning technologies to help review and screen candidates' employment applications against role-related criteria. These tools support, but do not replace, human decision‑making. If you have questions or need an accommodation in the recruitment process, please contact us at AskPeople@ClickUp.com.
Location: Australia - Remote - Queensland
Who is Tenable?
Tenable® is the Exposure Management company. Over 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 50 percent of the Global 2000, and large government agencies. Come be part of our journey!
What makes Tenable such a great place to work?
Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!
Your Role:
The Customer Success Manager (CSM) acts as a trusted advisor for strategic accounts, driving customer retention, expansion, and satisfaction. Building on foundational customer success practices, the CSM takes ownership of complex accounts, proactively addressing adoption challenges and delivering measurable business outcomes. This role uses advanced knowledge of Tenable’s product suite to develop tailored strategies that align customer goals with the right Tenable solutions. The CSM collaborates across internal teams to resolve escalations, guide advanced product adoption, and ensure alignment between customer objectives and business priorities.
While this is a remote role, the successful candidate must be based in the Greater Brisbane Area, Queensland, Australia, as the role is focused on local customers and involves regular on-site visits.
Your Opportunity:
Lead the onboarding process for high-value or complex accounts, ensuring a seamless transition and establishing a strong foundation for success.
Build and maintain strategic relationships with senior stakeholders through regular on-site meetings, acting as a trusted advisor to align customer goals with Tenable solutions.
Own and deliver renewal and expansion strategies using a structured sales approach, and use metrics like adoption rates and customer satisfaction scores to monitor success and refine approaches.
Proactively monitor customer health metrics to identify risks, mitigate challenges, and implement advanced adoption strategies aligned with customer goals.
Use advanced technical knowledge of Tenable’s product suite to design and implement tailored adoption strategies, ensuring alignment with the objectives of high-value or complex accounts.
Advocate for customers internally by capturing and communicating feedback to influence product roadmaps, service enhancements, and business priorities.
Collaborate with cross-functional teams, including Marketing, Sales, Professional Services, Engineering, Finance, Training, and Support, to align efforts and deliver impactful customer outcomes.
Mentor Associate and Customer Success Managers, providing guidance on best practices, professional growth, and adoption strategies.
Contribute to refining customer success frameworks, tools, and processes by providing feedback and actionable insights from the field.
What You'll Need:
Based in the Greater Brisbane Area, Queensland, Australia, and able to visit customer sites regularly.
Bachelor’s degree or equivalent work experience, with 8+ years in customer-facing roles, including 5+ years in account management, sales, or similar positions focused on customer retention, growth, and engagement.
Proven expertise in managing high-value SaaS or subscription-based accounts, driving adoption and delivering measurable outcomes.
Strong relationship management skills, with the ability to engage senior stakeholders and align solutions to business objectives.
Demonstrated success in meeting or exceeding renewal and expansion targets while maintaining high customer satisfaction.
Deep understanding of Customer Success best practices, including metrics-driven approaches to customer health and adoption.
Exceptional communication (written and verbal), problem-solving, and time-management skills.
Proficiency in tools such as Salesforce.com and Google Workspace, with the ability to learn new technologies quickly.
Ability to manage multiple accounts and priorities in a fast-paced, revenue-focused environment.
Experience mentoring or coaching team members, with a collaborative and team-oriented mindset.
Willingness to travel at least 50% of the time, typically a few times per quarter, to support customer engagements or attend business events such as Sales Kickoff or training sessions.
#LI-Remote #LI-
#LI-KM1
We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels. If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact
Recruiting@Tenable.com
for further assistance.
Tenable Data Consent Statement
Tenable is committed to protecting the privacy and security of your personal data. Depending on your location, one or more of the following notices may apply to you:
General Applicant Privacy Notice
California Applicant Privacy Notice
EU/EEA/UK Applicant Privacy Notice
Location: United States
ABOUT THE JOB
We are looking for an Electronics Technician to join our team in Quonset, RI on a contract basis to support our Dive-XL platform. In this role, you will be working on cutting-edge technology aimed at advancing the state-of-the-possible in subsea robotics. You will play a key role in delivering our AUVs to our customers by working hands-on with our engineering team in a multi-disciplinary environment to scale our AUV production globally. This role will include building complex electromechanical assemblies.
WHAT YOU'LL DO
· Work within a team of multidisciplinary engineers and operations personnel on pressure vessel fabrication and assembly as part of overall AUV production integration
· Fabricate complex wire harnesses, solder electronic modules (including PCBAs), and modify COTS components
· Perform configuration tasks to flash/load correct SW/FW versions onto devices
· Build, test, and integrate complex electrical assemblies into our world-class AUVs
· Design, prototype, and scale manufacturing jigs and fixtures to improve build and test efficiency
· Follow detailed electrical and manufacturing documentation to build to engineering specifications
· Help develop, document, and improve the pressure vessel production process
· 5S work areas, perform part inspections, close out work orders, and follow safety best practices
· Support management of tools, equipment, and lab supplies (maintenance, calibrations, raw material stock)
· Potential for travel offshore to support operations team as needed under the contract scope
REQUIRED QUALIFICATIONS
· 4-12 years of relevant electronics technician experience in fields such as Robotics, Defense, or Avionics
· Capable of carrying out detailed electro-mechanical assembly work with tight-tolerance components/enclosures and complex wire routings
· Familiarity with electrical engineering principles and concepts
· Full understanding of the manufacturing life cycle
· Experience working off of technical documentation, electrical schematics, and engineering drawings
· Commitment to a high-quality product and strong sense of personal accountability
· Ability to perform electrical debug including use of tools such as a digital multimeter, oscilloscope, etc.
· Extremely organized and detail-oriented
· Excellent verbal & written communication skills
· Strong sense of urgency and enthusiasm
· Eligible to obtain and maintain an active U.S. Secret security clearance
PREFERRED QUALIFICATIONS
· Experience in sub-sea robotics (AUVs, UUVs, underwater equipment)
· Experience working with electrical systems up to 400VDC
· Experience working in avionics
· Subsea cable splicing or fabrication experience
· Experience with pressure vessels and/or pressure systems/equipment
· IPC 610 and/or 620 Certification
· Prior experience working with JIRA, Teamcenter (PLM), or NetSuite (ERP) or equivalent
· Experience with low volume/high mix manufacturing
CONTRACT TERMS
This is a contract (non-FTE) position with compensation paid on an hourly basis. Contract duration, renewal, and scope will be defined per the terms of the engagement agreement.
US Hourly Range
· 4–8 years of experience: $28 - $37/hour
· 8–12 years of experience: $32 - $42/hour
Hourly rate will be tailored to your individual qualifications, including job-related knowledge, skills, education, and experience, consistent with contract pay practices.
Location: 🇧🇷 São Paulo / 🌎Remote
Workplace: Remote
A little bit about us:
We are Belvo, an open finance API platform with the bold vision of democratizing access to financial services in Latin America. We enable any financial innovator to access and interpret financial data, as well as initiate payments from their end-users accounts. We’re turning the messy complexities of the Latin American financial ecosystem into a modern set of tools to access and interpret data and move money in a seamless and secure way.
We’re a highly-technical, passionate, and driven team. We are more than 90 people and our team currently represents 20 nationalities. We have offices in São Paulo and Mexico City – while a large portion of us work remotely.
We are tackling a very stimulating problem: connecting fintech innovators with legacy financial infrastructure. We strive to go beyond the limits of what is possible today and to do so in an elegant and developer-first way.
Since starting our adventure in May 2019, we have raised $71m from the leading VC investors globally.
You can read more about our company here https://belvo.com/about/ and about our team and culture here https://belvo.com/careers/. Also, head to our blog https://belvo.com/blog/ for more news about what we’re building and how we work https://belvo.com/blog/category/working-belvo/.
About the team:
- We work in cross-functional, autonomous teams. We follow continuous delivery best practices executed on top of a modern technology stack.
- Our products are built for developers, by developers. Technological excellence is at the heart of what we do.
- We are pragmatic and customer-focused. We strive to find the right set of trade-offs in order to validate our hypothesis as early as possible, iterating on our products based on customer feedback.
- We communicate transparently. We do weekly all-hands where we get together to discuss company performance and goals.
- While we are global and remote-friendly, we also operate from our vibrant offices in CDMX and Sao Paulo. To accommodate the various time zones in which we are based, we ensure we’re always synced up for at least 3 hours per day.
- Also, we are backed by some of the leading investors in Silicon Valley and Latin America, including Founders Fund, Kaszek Ventures, and YCombinator.
The challenge
The Intelligence Squad is Belvo's AI enabler team. One part of the squad builds the platforms and patterns that let every team at Belvo ship AI. This role sits in the other part: turning the financial data and payments we aggregate across Latin America into models that make real decisions, who looks creditworthy, which transaction is fraudulent, what category a payment belongs to, whether an income statement checks out. That data drives real financial outcomes for the people and businesses on the other end, so the bar for rigor is high.
You'll be the data science reference in the squad. We're not hiring someone to execute a modeling backlog someone else wrote. We want someone who decides which problems are worth modeling, defines how we know a model is good enough, and raises the data science bar for everyone they work with. You'll be deep enough in statistics and ML to defend a modeling choice to anyone, whether this is a set of rules to simplify a problem or a complex model that you build. You'll be close enough to the business to turn a commercial problem into a modeling roadmap and a business case. And you'll be a strong enough engineer to take your models from notebook to production and own them there.
Responsibilities
- Model development and selection: Lead the design of statistical and ML models (classification, regression, ranking, NLP or LLM-based) for problems like risk scoring, fraud detection and transaction categorization. Choose approaches on their merits and defend those choices with data, not habit.
- AI-leveraged delivery: Use agentic coding and research tooling as a core part of how you work: exploring data, generating and testing feature hypotheses, scaffolding pipelines, writing the service around the model. We care about the decisions you ship, not hours at the keyboard, and we expect you to keep compressing the gap between the two.
- Feature engineering with business context: Work with Product and the business teams to figure out which signals in Belvo's financial data actually explain the outcome you're modeling, and translate an ambiguous business question into a well-scoped modeling problem.
- Productionization and ownership: Take models past the notebook. Build or shape the pipelines, APIs and services that run them reliably in production, and own them once they're live: monitoring, drift, retraining, and retirement when the evidence says so.
- Experimentation: Design and run experiments (A/B tests and offline evaluation) to confirm that a model change actually moves the metric it's meant to move.
- Cross-functional partnership: Work closely with Engineering, Data Research, Product, and the rest of the Intelligence Squad to ship end to end, and with stakeholders across the business to keep your models grounded in what actually matters to them.
- Business and customer partnership: Work directly with stakeholders and, when needed, customers. Translate ambiguous business questions into well-scoped problems, and explain trade-offs and impact clearly to non-technical audiences, executives included.
- Staying current: GenAI moves weekly. We expect you to be genuinely plugged in: model releases, papers, and tooling, to hold an opinion on what's real versus hype, and to bring the useful parts back to the squad as a demo, a doc, or a session for our company-wide AI Chapter.
- Framing the problem: Decide what's worth modeling. Push back when a rule, a heuristic, or a better data pipeline solves the problem without a model, and be willing to kill or retire your own model when the evidence says so.
This position may be for you if
- 5+ years of experience as a Data Scientist, Applied Scientist, or in a similar hands-on modeling role.
- You've owned models end to end in production, from framing the problem to monitoring it live, and you can point to the measurable business impact they had.
- You have a solid grounding in statistics and can explain how your models work at that level, not just how to call them.
- You've built and compared more than one type of model (for example tree-based methods, regression, deep learning) for the same problem and can justify why you picked the one you shipped.
- You're comfortable in Python for data science (pandas, scikit-learn, and at least one of TensorFlow or PyTorch) and in SQL for pulling and shaping your own data.
- You've taken several models you built into production yourself, not just handed it off to someone else to deploy.You http://deploy.You understand engineering fundamentals: testing, version control, CI/CD, and how to write code someone other than you can maintain.
- You've built with LLMs past the API-call level: tool use or agents, retrieval, structured outputs, and shipped at least one to production. You can explain how you knew it was good enough, which means you've built some form of evaluation, not just eyeballed outputs.
- Agentic coding tools are part of your daily workflow, not a novelty. You can walk us through a specific task that used to take you days and now takes hours: how you set it up, what you delegated, and where you still don't trust the output.
- You're proficient in written and spoken English.
Amazing if
- You've worked in fintech, financial risk, or another regulated data environment before.
- You have a business or strategy background alongside data science (an MBA, consulting, or a product/strategy role).
- You've worked in a customer-facing data science role, such as a forward-deployed engineer or a solutions/applied team at a data platform company.
- You've worked with MLOps tooling for model versioning, monitoring, and automated retraining.
- You've deployed models on AWS (for example SageMaker or an equivalent managed ML service).
- You've written evals or an LLM-as-judge harness for a non-deterministic system, and have opinions about where that approach breaks.
- You've used LLMs inside the data pipeline itself: labeling, extraction, categorization, and can say where they beat a classical model and where they quietly don't.
Tech stack
- Python is our primary language for data science and modeling (pandas, scikit-learn, and deep learning frameworks as needed).
- SQL against a cloud data warehouse for data access and feature work.Claude deployed company-wide and Claude Code for every engineer. Agentic tooling is part of how we work daily, not a side experiment.
- Cloud infrastructure on AWS, favoring managed services so you can focus on the modeling problem rather than infrastructure plumbing.
- An experimentation platform for A/B testing and offline evaluation.
- We use Datadog for service observability across the company.
- We follow Continuous Integration and Continuous Delivery best practices.
Our tech stack:
- We’re building our platform using modern technologies, putting the focus on reliability and long-term maintainability
- We primarily use Python on the backend. We use battle-tested technologies such as Django, and we are heavy users of Python’s asyncio for some parts of our stack
- We use Javascript, Vue.js and Sass on the frontend. We are developing and leveraging our own design system and component library
- We run our infrastructure on top of Amazon Web Services, leveraging managed services. We tend to favor the use of managed services wherever possible, in order to focus on our business problems
- We observe and monitor our services using Datadog
- We follow Continuous Integration and Continuous Delivery best practices
Our process steps:
At Belvo every hire is so important to us, that we share the decision to hire as a team.
- People team chat
- Take-home challenge
- Challenge presentation
- Team fit chat
- Meet the founders
Our perks:
🚀 Stock options (we are all owners and this is very important to us)
📈 Annual company bonus linked to company performance
🔆 Flexible working hours
🔝 Remote friendly
🐶 Pet friendly
👩🏻⚕️ Health Insurance
🎊 Paid time off on your birthday
💻 Renew your laptop every 3 years
🙋 Training Budget
😎 Team building events
🙀 Bank holidays swap within 30 days
🔋 Fitness/ wellness stipends
🚀 Yearly company offsite
🍒 Fresh fruit every week, all-you-can-drink tea and coffee
🏝 Extra days off accrued when completing 2, 3, 4 years and beyond at Belvo
🎳 Yearly department offsite
Location: United States
Workplace: Remote
You lead rollouts, monitor health and usage, and keep stakeholders informed. You partner with Sales on expansions and renewals, and with Support and Product on issues and feedback.
What you’ll do here
- Own onboarding and rollout plans for new customers; coordinate with Sales for a smooth, successful implementation of Coder’s platform
- Remove barriers to adoption so customers achieve their desired outcomes expediently
- Engage with customers to understand goals, challenges, and use cases, and provide tailored guidance and recommendations
- Identify expansion opportunities within existing accounts, and partner with Sales on upsell and cross‑sell motions
- Oversee renewals and forecasting, ensuring timely, successful commitments
- Serve as the primary point of contact for inquiries, issues, and escalations, and collaborate with Coder teams to resolve
- Monitor and report on customer health and usage
- Develop deep expertise in Coder’s products to provide global customer coverage
What we’re looking for
- 3+ years in software/SaaS sales and/or customer success, with enterprise experience preferred
- Working knowledge of cloud infrastructure, DevOps, developer tools, coding agents, platform engineering, CI/CD, and the SDLC
- Hands-on experience with Salesforce and other industry-standard CS platforms
- History of building strong relationships across executive, business, and technical stakeholders
- Consistent internal advocacy for customers and the ability to provide actionable feedback for Product and cross‑functional teams
- Habit of staying current on industry trends, CS best practices, and the competitive landscape
- Startup experience
- High EQ with strong verbal communication and technical writing skills
- Self‑motivated with a creative and analytical approach to problem-solving
Bonus tacos if you have
- Customer success or sales experience focused on developer tools
- Renewal management experience
- Experience with Totango or a similar Customer Success platform (e.g. Gainsight, Pylon)
- Tinker with AI and the developer tools ecosystem (e.g. ChatGPT, Claude, Cursor)
ABOUT CODER
Coder is the leading platform for AI development Infrastructure, enabling enterprises to securely run human and AI-driven development workflows in consistent, governed environments. Coder provides self-hosted, agent-ready workspaces that unify developer productivity and platform governance. With Coder, enterprises can confidently evolve from human-only development to AI-assisted and autonomous workflows, without sacrificing security, compliance, or performance. Learn more at coder.com http://coder.com.
INTERVIEW PROCESS
We believe that the interview process should be transparent, consistent, and enjoyable. We value your time and hope to complete the interview process in two to four weeks, if schedules allow. Through your interviews, you will meet a mix of individual contributors, managers, and senior leaders.
AI USE DURING THE INTERVIEW PROCESS
As an AI company, Coder embraces the use of AI tools, and we want to be transparent about our expectations as you navigate our interview process.
Not permitted: Using AI assistance during conversational interviews.
Permitted: Using AI tooling for take-home assessments. Please flag where and to what extent it was used in your take-home. Your submission will not be penalized for using AI as long as it is done honestly.
OUR USE OF AI IN HIRING
We use AI tools to help manage our recruitment process efficiently and fairly. Specifically:
- Ashby and Brainerr help us review inbound applications by surfacing candidates who best match the role requirements we've defined. This tool does not make hiring decisions; it helps our team prioritize which applications to review first.
- Granola takes notes during our interview calls so our team can focus on the conversation with you.
All hiring decisions are made by humans. Our team reviews applications, conducts interviews, and makes final selections. AI tools assist us but never replace human judgment, and these practices are conducted in compliance with applicable data protection, AI governance, and labor laws. Your data is not used to train AI models.
In accordance with New York City Local Law 144, an independent bias audit has been conducted on "Automated Employment Decision Tools"; results are available for Ashby https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf.
If you're applying for a role at Coder and have questions about how we use AI in our process, or if you'd like to request information about the data we collect, please contact careers@coder.com.
CODER IS A PROUD EQUAL OPPORTUNITY EMPLOYER
We are committed to providing equal employment opportunities to qualified applicants and do not discriminate on the basis of race, color, ancestry, religion, sex, pregnancy, gender, gender identity, gender expression, sexual orientation, national origin, age, marital status, genetic information, disability, protected veteran status or any other characteristic protected by federal, state, or local laws.
Location: Shanghai
Workplace: Hybrid
Company Description
We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.
We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.
Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.
If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.
With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.
The Merchant Care Analyst will be responsible for providing exceptional service to merchants by addressing inquiries, resolving issues, and ensuring a smooth experience with our products and services. The role requires excellent communication skills, a strong understanding of payments, and the ability to solve problems efficiently. The Merchant Care Analyst will use various tools and resources to troubleshoot issues, guide merchants through solutions, and escalate cases when necessary, all while maintaining a high level of customer satisfaction.
What you will be doing:
- Provide exceptional customer experience by handling inquiries and issues from merchants via various channels (email, phone, chat)
- Troubleshoot and resolve merchant payment issues, technical challenges, and account-related concerns with a focus on timely and accurate resolutions.
- Collaborate with internal teams, including operations, product, and engineering, to address merchant concerns and drive issues to resolution.
- Educate merchants on platform features, payment processes, and best practices to optimise their experience.
- Assist in maintaining and improving merchant care support, contributing to the continuous enhancement of service delivery.
- The role requires working hours from 11:00 AM to 8:00 PM, including Public Holidays, and involves providing Instant Messaging (for e.g. WeChat) support as needed.
Qualifications
- Fluent in Mandarin and English
- 2+ years of experience in support or operations roles, preferably within a payments environment.
- Strong problem-solving skills with the ability to diagnose technical issues and provide effective solutions.
- Excellent communication and interpersonal skills, with a customer-first mindset.
- Ability to handle multiple priorities in a fast-paced environment while maintaining high service standards.
- Familiarity with payment processing systems, fintech platforms, or related technologies (preferred but not essential).
- Proficiency in using customer service software (e.g., Zendesk, Salesforce) and CRM tools.
- Proven ability to work independently as well as collaborate effectively across teams.
If you don't meet all the requirements but think you might still be right for the role, please apply anyway. We're always keen to speak to people who connect with our mission and values.
Additional Information
Bring all of you to work
We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.
Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.
We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
Life at Checkout.com http://Checkout.com
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us.
For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/
Location: United States
Workplace: Remote
You lead rollouts, monitor health and usage, and keep stakeholders informed. You bring the technical fluency to guide deployment and adoption decisions, connect technical priorities to business outcomes, and engage specialists when deeper expertise is needed. You partner with Sales on expansions and renewals, and with Solutions, Support, Product, and Engineering on implementation, issues, and feedback.
What you’ll do here
- Own onboarding and rollout plans for new customers; coordinate with Sales and Solutions for a smooth, successful implementation of Coder’s platform.
- Remove barriers to adoption so customers achieve their desired outcomes expediently.
- Engage with customers to understand goals, challenges, and use cases, and provide tailored guidance and recommendations.
- Own the account’s technical success plan: translate customer goals and deployment context into adoption milestones, technical priorities, and a roadmap for broader use of Coder. Align owners and timelines, and track progress against agreed outcomes.
- Guide customer admins and platform teams on deployment readiness, configuration best practices, and ongoing adoption. Lead technical discovery, facilitate admin enablement, and troubleshoot common adoption blockers; coordinate Solutions, Support, or Engineering for architecture design, complex implementations, and deeper troubleshooting.
- Identify expansion opportunities within existing accounts, and partner with Sales on upsell and cross-sell motions.
- Oversee renewals and forecasting, ensuring timely, successful commitments.
- Serve as the primary point of contact for inquiries, issues, and escalations, and collaborate with Coder teams to resolve them.
- Monitor and report on customer health and usage, including technical risks and progress toward adoption milestones.
- Develop deep expertise in Coder’s products to provide global customer coverage.
What we’re looking for
- 5+ years in customer success or a technical customer-facing role, with experience independently managing enterprise accounts and driving adoption, retention, and expansion.
- Practical knowledge of cloud infrastructure, DevOps, developer tools, coding agents, platform engineering, CI/CD, and the SDLC; ability to discuss how these fit into a customer’s environment and inform their adoption strategy.
- Experience guiding customer onboarding and deployments in SaaS or self-hosted environments. Able to understand a deployment architecture, ask informed questions about infrastructure and security, investigate common issues using logs and documentation, and turn findings into clear next steps.
- Hands-on experience with Salesforce and other industry-standard CS platforms.
- History of building strong relationships across executive, business, and technical stakeholders.
- Consistent internal advocacy for customers and ability to provide actionable feedback for Product and cross-functional teams.
- Habit of staying current on industry trends, CS best practices, and the competitive landscape.
- Startup experience.
- High EQ with strong verbal communication and technical writing skills.
- Self-motivated with a creative and analytical approach to problem-solving.
Bonus tacos if you have
- Customer success or sales experience focused on developer tools.
- Renewal management experience.
- Experience with Totango or a similar Customer Success platform (e.g. Gainsight, Pylon).
- Tinker with AI and the developer tools ecosystem (e.g. ChatGPT, Claude, Cursor).
- Hands-on familiarity with Kubernetes, cloud environments (AWS, GCP, Azure), or infrastructure as code tools such as Terraform.
ABOUT CODER
Coder is the leading platform for AI development Infrastructure, enabling enterprises to securely run human and AI-driven development workflows in consistent, governed environments. Coder provides self-hosted, agent-ready workspaces that unify developer productivity and platform governance. With Coder, enterprises can confidently evolve from human-only development to AI-assisted and autonomous workflows, without sacrificing security, compliance, or performance. Learn more at coder.com http://coder.com.
INTERVIEW PROCESS
We believe that the interview process should be transparent, consistent, and enjoyable. We value your time and hope to complete the interview process in two to four weeks, if schedules allow. Through your interviews, you will meet a mix of individual contributors, managers, and senior leaders.
AI USE DURING THE INTERVIEW PROCESS
As an AI company, Coder embraces the use of AI tools, and we want to be transparent about our expectations as you navigate our interview process.
Not permitted: Using AI assistance during conversational interviews.
Permitted: Using AI tooling for take-home assessments. Please flag where and to what extent it was used in your take-home. Your submission will not be penalized for using AI as long as it is done honestly.
OUR USE OF AI IN HIRING
We use AI tools to help manage our recruitment process efficiently and fairly. Specifically:
- Ashby and Brainerr help us review inbound applications by surfacing candidates who best match the role requirements we've defined. This tool does not make hiring decisions; it helps our team prioritize which applications to review first.
- Granola takes notes during our interview calls so our team can focus on the conversation with you.
All hiring decisions are made by humans. Our team reviews applications, conducts interviews, and makes final selections. AI tools assist us but never replace human judgment, and these practices are conducted in compliance with applicable data protection, AI governance, and labor laws. Your data is not used to train AI models.
In accordance with New York City Local Law 144, an independent bias audit has been conducted on "Automated Employment Decision Tools"; results are available for Ashby https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf.
If you're applying for a role at Coder and have questions about how we use AI in our process, or if you'd like to request information about the data we collect, please contact careers@coder.com.
CODER IS A PROUD EQUAL OPPORTUNITY EMPLOYER
We are committed to providing equal employment opportunities to qualified applicants and do not discriminate on the basis of race, color, ancestry, religion, sex, pregnancy, gender, gender identity, gender expression, sexual orientation, national origin, age, marital status, genetic information, disability, protected veteran status or any other characteristic protected by federal, state, or local laws.
Location: Warsaw, Poland
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
Role Summary
We’re hiring a strategic, hands-on Country Account Management Lead for Poland, based in Warsaw, to lead and scale our account management function. You’ll lead the Poland account management team, guide its day-to-day work and advise the team, and bring structure while working on the ground. You’ll be accountable for gross value growth, adoption of new products and team performance. This is a leadership role: you’ll set the country strategy, work with senior stakeholders from other teams, and take part in top management quarterly business reviews.
What you’ll own
Strategy & Vision:
Define and execute the account management strategy — segmentation, coverage model, lifecycle motions (onboarding, adoption, retention, growth), and long-term roadmap, including pricing, discounts and exclusivities for Poland.
People Leadership:
Lead the Poland team and guide its day-to-day work. Hire, coach and develop high-performing team members; run regular 1:1s, calibration, and career planning.
Operational Excellence:
Build standard operating procedures, playbooks, KPIs, forecasting cadence, quota & incentive design, and capacity planning for the channel.
Revenue & Retention:
Own revenue retention, expansion (upsell/cross-sell), and churn reduction strategies — working to maximize Take Home Pay
Lead Ads & Promotions commercial motions:
define go-to-market and coverage for WoltAds, Promo & Campaigns, and venue marketing credits; partner with local Advertising teams to prioritise spend, co-funding and conversion playbooks.
Drive promo-funding strategy & efficiency:
create playbooks for promo funding/co-funding (local & Mx), set co-funding targets, ensure campaign efficiency and measurement (e.g., orders uplift per promo euro).
Own ads revenue and adoption targets:
grow ad sales revenue within the book, drive adoption of evergreen campaigns and AutoBidding, and increase ARPA from advertising and promotional products.
Performance & Analytics:
Establish and monitor the right metrics, dashboards and reporting; use data to optimize coverage, productivity and targeting.
Cross-Functional Partnership:
Engage senior stakeholders from other teams, present in top management quarterly business reviews, and work closely with Sales, Marketing, Onboarding, Product, Finance and Operations to align acquisition to post-sale motions, surface product feedback, and improve customer outcomes.
Customer Advocacy & Escalations:
Represent customer needs internally, lead resolution for strategic/high-impact accounts and systemic issues, and steward voice-of-customer insights.
Headcount & Budgeting:
Lead workforce planning, staffing models, and budget recommendations for the account management organization.
Change Management / Scaling:
Lead change initiatives as you scale — tooling, process, CRM automation, and quality assurance.
Country Projects:
Drive country-level projects such as compliance and exclusivities, and the growth of new products (ads, promos, drive).
Who you are (requirements)
Must-have
3-4 years of solid experience leading teams and in account management, able to guide daily work and advise the team.
Based 100% in Warsaw, working on the ground with the team.
Ability to bring structure to a team while improving retention, revenue growth and account metrics.
Strong operational and analytical skills — comfortable with forecasting, KPIs, dashboards, and CRM systems (Salesforce, HubSpot, Gainsight, etc.).
Excellent people leader: coaching, running calibration, performance management, and building leadership bench strength.
Excellent communicator — able to influence senior leadership and partner across product, sales, marketing and operations.
Customer-first mindset with a bias for measurable outcomes (NRR, churn, adoption, ARPA).
Willingness to travel occasionally by train to other cities in Poland.
Bachelor’s degree or equivalent experience.
Nice-to-have
Experience in marketplace, logistics, SaaS or commerce platforms that serve s.
Experience with subscription / recurring revenue business models and designing incentive plans.
Experience with scaling teams across multiple markets/countries and managing distributed teams.
Experience with operational tools such as Tableau/Looker, or BI tooling.
Success metrics / KPIs
Gross value growth or revenue
Penetration and revenue of new products (ads, promos, drive)
Team satisfaction and motivation
Country projects such as compliance and exclusivities
Net Revenue Retention (NRR) and Gross Revenue Retention (GRR)
Churn rate (monthly/quarterly)
Commission Rate %
Take Home Pay Rate %
Revenue expansion (upsell & cross-sell) from accounts
Ads revenue (absolute and growth %)
Promo Funding
Merchant satisfaction (CSAT/NPS) for segment
Team productivity metrics (accounts per AM, bookings per rep)
Forecast accuracy & management of renewal pipeline
Employee engagement and leadership bench strength (turnover of Team Leads / AMs)
Competencies & leadership qualities
Strategic thinker who is hands-on and operationally excellent.
Data-driven decision maker who balances quantitative rigor with customer empathy.
Coach and talent developer who builds trust and drives results through others.
Change agent who can scale processes and build a culture of continuous improvement.
Highly adaptable and comfortable with ambiguity and rapid growth.
Why you’ll love it
🚀Global and growing fast:
Be part of a fast-moving scaleup
🤩Ride of a lifetime:
Accelerate your career and build your sales skills
💪Instant impact:
Take ownership and make a difference
💙Big hearts and small egos:
Surround yourself with smart, friendly people
Next steps
If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply, make sure to add your CV and get the conversation going!
We will be reviewing applications on an on-going basis. If this sounds like an opportunity you want to pursue, apply today! 💙
The successful candidate's starting total target compensation (On-Target Earnings) for this role will fall within the pay range listed below and is determined based on a number of job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. This compensation is composed of a percentage based split between base salary and variable pay (where the base salary represents a percentage of the total range below. Eligible employees may earn variable compensation if they meet 100% of their performance targets. Actual earnings may be higher if targets are exceeded or lower if targets are not fully met.
This position would be eligible for consideration for an equity award grant of restricted stock units on commence and during the annual pay review cycle. Upon commencement of employment, you would be eligible to be considered for a grant. Thereafter, any further grants would be at the Company's discretion.
Poland Pay Range
20 570 zł
—
25 712 zł PLN
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at
Recruitment Scam Awareness - DoorDash
.
Location: New York, NY (HQ); San Francisco, CA; Remote (US); Miami, FL
Workplace: Hybrid
ABOUT RAMP
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
ABOUT THE ROLE
Ramp is hiring a Brand Partnerships Manager to shape and accelerate our growth through strategic partnerships and collaborations.
You’ll build our brand partnerships strategy from the ground up: sourcing high-potential partners, developing relationships, structuring creative collaborations, and turning them into campaigns that drive awareness, engagement, and business growth.
Success in this role looks like building real, high-impact partnerships with tangible value for Ramp, our partners, and the audiences we reach together. The ideal candidate is a marketer who can also run a deal: you come up with the partnership, you know why it matters for the business, and you execute relentlessly to get it out the door. You should have an instinct for great ideas, a strong creative point of view, and a close read on what’s happening across media, sports, and culture. Most importantly, you’ve turned those ideas into campaigns that break through culture, get attention, and drive business outcomes.
Ramp is a place for people who move fast, take ownership, and are looking to do the best work of their careers. We want someone who can build this function out, bet on partners that matter, and create collaborations that move the needle and are unmistakably Ramp.
WHAT YOU'LL DO
- Own Ramp’s brand partnerships program end to end: partner strategy, sourcing, negotiation, and execution.
- Find high-value partners across finance, sports, business, and media who can put Ramp in front of new audiences.
- Build a system for spotting and tracking emerging talent so we can place smart bets early. We sponsored Neal Shipley while he was still an amateur golfer, and TBPN in the very early days. We like spotting emerging brands and talent before everyone else does.
- Develop bold partnership concepts that tie into Ramp’s brand, product priorities, launches, and broader marketing campaigns.
- Lead deal strategy and negotiation, including pricing, asset packages, usage rights, exclusivity, deliverables, timelines, and contract terms.
- Work with teams across Ramp to run and test campaigns across paid, owned, and earned channels, so every partnership delivers both creative impact and business results.
- Manage active partnerships day to day. Keep deliverables on track, and keep finding new ways to work with existing partners so Ramp gets the most out of every relationship.
- Work closely with Ramp’s sales team to spot deals where a partner could help, and find timely, relevant ways to bring them in.
- Handle reporting for every partnership. Track delivery and performance, share what you’re learning, and recommend when to renew, expand, change, or end a deal.
WHAT YOU NEED
- 5+ years of experience in brand marketing, influencer marketing, partnerships, or a related role.
- A track record of developing, negotiating, and executing high-profile brand, media, or strategic partnerships, ideally within a fast moving in-house team or at an agency. The ideal candidate has a builder mindset and is willing to challenge conventional approaches and take a first principles approach.
- Strong creative judgment, with the ability to spot culturally relevant ideas and turn them into partnerships and campaigns that earn attention.
- The ability to thrive in ambiguity, take initiative, and launch new programs quickly from scratch You can move from strategy to execution quickly, manage complexity, and drive work across teams.
- Excel at balancing brand authenticity with performance metrics. Strong business acumen and judgment to balance efficiency with bold bets.
- Ability to switch between strategy and in-the-weeds execution. In one meeting, you’re zooming out to set the vision and framework, the next you’re diving into day-to-day execution and delivery.
- A strong interest in culture, entertainment, and sports.
BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL)
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
UNITED STATES
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- One Medical annual membership
- 401(k), including employer match on contributions made while employed by Ramp
- Fertility HRA (up to $10,000 per year)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
- Pet insurance
- In-office perks: lunch, snacks, drinks, and more
- Relocation expense coverage to NYC or SF (if needed)
CANADA
- Group medical, dental, and vision coverage through Sun Life
- Life, AD&D, and disability coverage
- Fertility drug coverage (up to $4,000 lifetime)
- Group Retirement Plan with employer match (RRSP + DPSP)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
- Employee Assistance Program and virtual care through Lumino Health
UNITED KINGDOM
- Private medical insurance through Freedom Elite
- Virtual GP and at-home care via eMed x Livi
- Workplace pension through Penfold, with salary sacrifice option
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay
REFERRAL INSTRUCTIONS
If you are being referred for the role, please contact that person to apply on your behalf.
OTHER NOTICES
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice
Location: Spain; Italy
Workplace: Remote
ABOUT ELEVENLABS
ElevenLabs is an AI research and product company transforming how we interact with technology.
We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always.
We have expanded from voice into three main platforms:
- ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
- ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
- ElevenAPI gives developers access to our leading AI audio foundational models.
Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.
HOW WE WORK
- High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
- Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.
- AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.
- Excellence everywhere: Everything we do should match the quality of our AI models.
- Global team: We prioritize your talent, not your location.
WHAT WE OFFER
- Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
- Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
- Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
- Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
- Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
- Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.
About the role
This is a builder’s role, where you'll own both the technical depth and commercial outcomes for some of ElevenLabs' most exciting customers across Southern Europe, sitting at the intersection of product, engineering, and revenue.
You'll get ahead of the problem. You'll dig into how customers deploy ElevenLabs across web, mobile, and their systems, spot the problems before they do, inspire new use-cases and own the solution end to end. You'll own the number too: renewals, expansion and cross-sell. Success here means driving real revenue retention and growth for your book of business.
What this looks like day to day
You'll run onboarding, enablement, and growth across ElevenLabs' full platform, core speech models, creative tools, and Agents. You'll advise customers on production deployment, not just theory, digging into usage and performance data to catch friction early and keep adoption moving.
You'll also own commercial outcomes for a defined book of business against clear targets: Gross Revenue Retention, Net Revenue Retention, cross-sell, and net expansion. You'll spot expansion opportunities early, own renewals and upsells end to end, and work closely with Sales, Engineering, and CS leadership to turn technical wins into revenue.
Requirements
- 5+ years of Customer Success, Account Management or Technical Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the Southern Europe region
- Proven experience of owning and managing a defined Book of Business
- Fluent in Spanish, Italian and English (all three languages required)
- Proven experience working across the Southern Europe market. Knowledge of the landscape and cultural nuances
- Familiarity and experience with building and deploying AI agents
- Strong builder mindset - you thrive in ambiguity and being a pioneer, finding ways to innovate across a full region or market to drive revenue outcomes
- Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs
- Proven experience working cross functionally with Sales, Engineering, Product, and Marketing teams
- Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals
- Excellent problem-solving, technical, and analytical skills to address customer needs and concerns
- Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization
- Self-motivated and able to work independently in a remote or distributed team environment
Location
This role is remote-first, so it can be executed from anywhere in Spain or Italy. If you prefer, you can work from our office in Madrid or fully remote in Italy.
#LI-Remote
We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.
Location: Taguig, National Capital Region
Workplace: Hybrid
Key Responsibilities:
• Draft, review, and negotiate a variety of contracts, including but not limited to sales contracts, vendor agreements, non-disclosure agreements, and service agreements.
• Ensure that contracts comply with company policies, legal requirements, and industry standards,
and revise contracts as necessary.
• Coordinate with internal stakeholders and legal counsels to ensure that final draft contracts are
agreed upon by all parties, routed for approval, and executed in a timely manner.
• Prepare and update inventory of contracts and agreements of the Company, ensuring that all
contracts are accurately documented, stored, and easily accessible.
• Maintain an updated contract tracker to ensure that all contracts are within Contract Management radar, and provide effective communications to all stakeholders about the status of all active contracts.
• Manage contract lifecycle, including contract initiation, execution, performance monitoring, and
contract renewal or termination.
• Develop and maintain contract templates, standard operating procedures, and contract
management tools.
• Conduct risk assessments and provide recommendations to mitigate contractual risks.
• Monitor contract compliance and performance, and enforce contract terms as needed.
• Stay up-to-date on changes in contract law, regulations, and industry trends.
Qualifications:
• Bachelor of Laws (LLB), Member of the IBP in good standing
• Banking experience (at least 2-5 years experience as a Lawyer)
• Demonstrated experience in contract administration or a related field, with at least 5 years of
relevant experience.
• Strong understanding of contract management principles and practices.
• Familiarity with legal aspects of contracting including reading and interpreting contracts and related documentation, ability to prepare amendments, and ability to explain to stakeholders the specifics of the contracts.
• Proficiency in contract review, negotiation, and administration, with a keen eye for detail in contract documentation.
• Familiarity with contract management software.
Location: Bengaluru, Karnataka, India
Responsibilities:
Supports UK, Ireland, Malta, Sweden, Finland, Norway, and Denmark products across the product portfolio.
Supports the team with regulatory strategies (local and regional) that are in line with the business plan
Supports the team with regulatory activities for National and/or European procedures (Decentralized, Mutual Recognition) as appropriate. For example, but not limited to:
Prepares and compiles regulatory submissions, response to questions, renewals, post submission/approval activities (including relevant updates to external websites such as emc, medicines.ie and In-Demand)
Supports ad hoc projects (e.g., compliance reviews, audit preparation etc.)
Signs off on packaging material, leaflets, and SmPCs (as appropriate)
Supports the compilation of the Northern Cluster team metrics for the EMEA biannual metrics report
Supports all regulatory activities in Malta
Ensures regulatory compliance within the department to include:
The maintenance of global, regional, and local databases
Adherence to processes, SOPs, work instructions, and job aids
Updates to relevant local and global databases to track current product information
Supports team with Calls for Information (CFI) and assist in any Pharmacovigilance- related activities within the Northern Cluster, which may include:
Receiving and monitoring responses to CFIs through liaison with UK and EAME colleagues
Ensuring responses are submitted in a timely manner and that they are in line with standard procedures and metrics established by the VP Regulatory Affairs in European Regulatory
Provide support and responses to ad hoc requests received from UK PV group or Global Reg Med Mailbox
Supports the team with regulatory activities for National and/or European procedures (Decentralized, Mutual Recognition) as appropriate.
Ensures regulatory compliance within the department
Experience/Qualifications:
Bachelor's/Master's degree in Life Science/Pharma
Minimum of 5 ~ 8 years of relevant work experience working within a Regulatory Affairs Department (e.g., pharmaceutical, cosmetic, food supplements, etc.), with direct accountability for deliverables or a combination of direct Regulatory Affairs experience of CMC, Quality, or Regulatory Operations.
Location: Ebene
Workplace: OnSite
Company Description
We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.
We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.
Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.
If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.
With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.
What the job involves We are looking for a highly analytical and detail-oriented Data Analyst, Incentives & Commercial Reporting to join our growing team in Ebene, Mauritius. Reporting to the Manager of Incentives & Commercial Reporting, you will be the analytical backbone of our commercial performance, executing the data workflows that ensure our global sales teams are incentivized correctly and our revenue insights are flawless.
At Checkout.com http://Checkout.com, "high performance is a science, not an accident." In this role, you will live in the data that proves that science. You will own the day-to-day execution of complex datasets, build and maintain crucial dashboards, and calculate the commercial compensation that drives our frontline teams. This is a role for a naturally curious problem-solver who loves digging into the numbers to find the truth and automate away friction.
What you will be doing
- Incentive Execution: Calculate, audit, and administer commercial compensation and bonus plans. You will dive deep into the data to ensure every payout is accurate, transparent, and delivered on time.
- Data Investigation & Reporting: Maintain the commercial reporting cadence. You will extract and manipulate raw data to build an unvarnished view of business performance, helping to move the needle from estimation to predictability. #NoRoomForApproximation
- Dashboarding & Tech Stack Utilization: Leverage BigQuery, Looker, and advanced Google Sheets to build and maintain the dashboards that act as our single source of truth.
- Process Optimization: Identify manual bottlenecks in our current reporting workflows and help architect automated, scalable solutions. You won't just report the data; you will improve how it flows.
- Workflow Automation: Design, construct, and manage automated workflow solutions to eliminate repetitive manual bottlenecks across commercial reporting and incentive management.
- Strategic Support: Partner closely with your Manager and the wider Revenue Operations team to translate complex datasets into clear, actionable insights for Commercial Leaders. #OneTeam
About you
- Data-Driven Problem Solver: You have 2–4 years of experience in Data Analytics, Revenue/Sales Operations, Finance, or a similarly analytical role within a fast-paced environment.
- Quantitative Foundation: You hold a qualification in Mathematics, Economics, Finance, or another highly quantitative degree.
- Technical & Coding Chops: You possess strong programming skills (e.g., Python, SQL) and hands-on experience with advanced developer tools and AI coding assistants like Claude Code. You have practical exposure to BigQuery for data manipulation and experience building scalable visualizations in Looker.
- Spreadsheet Master: Advanced proficiency in Google Sheets is non-negotiable. You are highly comfortable with complex formulas, large data sets, and financial modeling.
- Detail-Obsessed Storyteller: You have a meticulous eye for detail and the ability to look at a raw dataset and pinpoint exactly where the anomalies or opportunities lie.
- Adaptable & Fast-Moving: You thrive in an environment where priorities shift and you are comfortable with ambiguity. You pivot quickly to maintain momentum and deliver results. #PaceMatters
- Software Engineering Mindset: You apply modern software engineering practices to data workflows—leveraging version control, modular code, and automated testing to build robust, maintainable data pipelines.
Additional Information
Bring all of you to work
We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.
Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.
We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
Life at Checkout.com http://Checkout.com
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us.
For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/
Location: San Francisco, CA
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role
Anthropic is seeking a Director, Infrastructure Lease Accounting to lead technical accounting for our most complex infrastructure and energy arrangements — the data center leases and related structures underpinning our recently significant investment in American computing infrastructure. As we continue our rapid growth, you will ensure the financial statement accuracy of the most technically complex contracts we enter into.
This is an opportunity to be at the heart of one of the fastest-scaling companies in the industry, and to shape how Anthropic accounts for the highest-stakes arrangements underpinning our compute and energy portfolio.
You will serve as the technical accounting subject matter expert for arrangements spanning data center leases (ASC 842), and counterparty or joint-venture structures (ASC 810 VIE analysis). You'll work closely with Real Estate, Legal, Finance, and external auditors to ensure accounting implications are understood before commitments are made.
Responsibilities
Serve as the technical accounting subject matter expert for Anthropic's most complex infrastructure arrangements, leading classification, measurement, and subsequent accounting judgments
Apply ASC 842 to complex lease arrangements, including lease identification, modifications, reassessments, and embedded leases within compute, colocation, and data center contracts
Apply ASC 810 to counterparty and joint-venture structures, including variable interest entity (VIE) analysis for special purpose entities
Apply ASC 815 to energy and infrastructure arrangements, including consideration of embedded derivatives
Lead technical accounting analysis and memo preparation for new arrangements, ensuring positions are well-reasoned, supported, and auditor-ready
Partner with Real Estate, Legal, and Finance teams during contract negotiation and execution to ensure accounting implications are understood before commitments are made
Serve as a trusted finance partner to non-finance stakeholders — explaining the financial statement impact of their decisions in clear, simple terms they can act on
Serve as a key point of contact with external auditors on technical accounting matters within your portfolio
Mentor accounting professionals across the Infrastructure Accounting team on technical accounting matters
Drive process improvements and automation, including leveraging AI tooling, to enhance the efficiency and accuracy of technical accounting work
Minimum qualifications
Have 12+ years of progressive experience in accounting, with meaningful time in a technical accounting role
Hold a Bachelor's degree in Accounting or Finance; CPA required
Possess strong technical accounting knowledge of ASC 842 (leases), ASC 810 (consolidation, including VIE analysis), and ASC 815 (derivatives and hedging), applied to real arrangements
Have a track record of authoring and defending technical accounting memos on complex, judgment-intensive arrangements
Demonstrate strong analytical abilities and comfort working with large, complex contracts and datasets
Have a track record of improving scalable technical accounting processes in fast-moving environments
Are adept at translating technical accounting concepts into financial implications for non-finance stakeholders
Communicate clearly and influence effectively across cross-functional partners — Real Estate, Legal, Finance, and Procurement
Have experience partnering with engineering, infrastructure, or operations teams to improve financial reporting and cost transparency
Preferred qualifications
Background in a Big 4 technical accounting practice (SEC reporting / technical consultation) combined with industry experience
Experience at hyperscalers, utilities, or energy companies with meaningful PPA, REC, or commodity-arrangement exposure
Experience with renewable energy contracts, carbon markets, or related clean-energy accounting frameworks
Exposure to data center and compute-related infrastructure arrangements (including colocation, dark fiber IRUs, and equipment leases)
Experience with lease accounting software and derivative / hedge accounting systems at scale
SQL proficiency for querying and analyzing large contract and accounting datasets
Knowledge of AI/ML infrastructure and associated cost structures
Experience applying AI tooling (including Claude) to technical accounting research, memo drafting, or close automation
Proven ability to navigate ambiguity and drive results in rapidly changing environments
The annual compensation range for this role is listed below.
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
Annual Salary:
$230,000
—
$300,000 USD
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
Learn about
our policy
for using AI in our application process.
Location: Limassol, Cyprus; Latvia; Estonia; Lithuania
Credit analysis of the company’s counterparties - financial institutions (corporate and investments banks, brokers/dealers, exchange & clearing houses and central security depositories, etc);
Confirmation and keeping up to date of internal ratings assigned to financial institutions;
Setting limits for operations with financial institutions;
Annual review of counterparties and renewal of limits;
Participation in deals structuring with financial institutions for the purpose of risk mitigation;
Experience designing and maintaining risk management frameworks, risk appetite statements, capital and liquidity assessments and risk registers;
Perform and document a formal Business Impact Analysis to identify and justify Recovery Time Objectives and Recovery Point Objectives based on operational, financial, regulatory, and reputational impact criteria (DORA requirements);
In-depth knowledge of EU regulation, monitor industry and regulatory developments and keep update of new regulations, and ensure processes are in place;
Ability to translate regulatory requirements into practical controls, policies, and monitoring across asset custody, settlement, and safeguarding of client funds.
Requirements
Degree holder in Finance, Risk Management, Business or any other relevant field;
At least 3 years of experience in working within a regulated investment firm or CIF company;
Experience in Risk Management and Credit analysis of financial institutions;
Fluent in English, both oral and written;
Knowledge of risk management tools and techniques;
Ability to complete projects and reports on time;
Able to work independently and as part of the team;
Analytical skills, diligent team player;
CySEC Advanced certificate holder (Nice-to-have).
УдалённоseniorUnited States; ClickUp Talent Acquisition will only initiate contact via an @clickup.com http://clickup.com email or through our official careers portal on clickup.com http://clickup.com
Australia - Remote - Queensland; While this is a remote role, the successful candidate must be based in the Greater Brisbane Area, Queensland, Australia, as the role is focused on local customers and involves regular on-site visits
United States
УдалённоseniorTo accommodate the various time zones in which we are based, we ensure we’re always synced up for at least 3 hours per day
УдалённоseniorUnited States
ГибридShanghai
УдалённоseniorUnited States
leadWarsaw, Poland
ГибридNew York, NY (HQ); San Francisco, CA; Remote (US); Miami, FL; Relocation expense coverage to NYC or SF (if needed)
УдалённоSpain; Italy
ОфисГеография найма не уточнена
San Francisco, CA
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