Location: Belarus
Intetics Inc., a leading American technology company specializing in custom software application development, distributed professional teams creation, software product quality assessment, and “all-things-digital” solutions, is on the lookout for a
Senior Full-Stack Engineer (React Native/Node.js)
to join our team and provide exceptional customer support.
Responsibilities
Build and maintain React Native SDK functionality, including integration into partners’ existing native applications
Design and implement BFF endpoints using Node.js and TypeScript, exposed through RPC APIs
Investigate issues across the full request path, including the mobile client, network, BFF, and external services
Review code and provide constructive, actionable feedback
Participate in production incident response, analyze logs, and identify root causes
Make pragmatic technical decisions while adapting to changing requirements and strict regulatory constraints
Take ownership of features from initial requirements through production delivery
Requirements
5+ years of commercial software development experience
Strong React Native experience across Expo and bare workflows, including native module integration
Strong TypeScript skills on both the client and server sides
Experience developing Node.js BFF services using frameworks such as NestJS, Fastify, Hono, or Express
Hands-on experience designing RPC-style APIs
Solid SQL skills, including querying materialized views and retrieving data directly through SQL
Experience with Git-based development workflows and regular code reviews
Effective daily use of AI coding tools such as Claude Code, Cursor, or Copilot, with the ability to critically assess and verify generated output
Product mindset, with the ability to understand business goals, constructively challenge requirements, and drive feature delivery
Ability to take ownership and work effectively with evolving requirements
English level: B2+ or higher
Nice to have
Experience embedding React Native functionality into existing native host applications
Experience in fintech, banking, or other regulated environments
Familiarity with OTA update tools such as Stallion, Hot Updater, CodePush, or Expo Updates
Experience with Go
Location: San Francisco, California
Workplace: Hybrid
ABOUT SENTRY
Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building.
Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future.
ABOUT THE ROLE:
The Solutions Engineering team at Sentry is responsible for helping our largest customers successfully embed Sentry into their applications and workflows, from integrating our SDK to making sure alerts and issues make it to the right place at the right time. Solutions Engineers will be interfacing with customers to ensure optimal implementation and utilization ensuring that:
- Developers can effectively identify and resolve slowdowns and errors in their applications.
- Development teams increase developer productivity and customer satisfaction.
IN THIS ROLE YOU WILL
- Understand customers' pain points and objectives and translate those into implementation and onboarding plans to meet those objectives and demonstrate business value.
- Develop best practices, educational offerings, and content around error and performance management, open-source, or the Sentry product (ex: “how-to” articles and/or videos on specific functionality of the product).
- Act as a trusted advisor and subject-matter expert for customers to assist with instrumenting software engineering and monitoring best practices
- Provide workshop-level interaction to customers in order to drive the maturity of use and broader adoption.
- Work cross-functionally (internally) to provide feedback to the product and development teams and align Sentry's product roadmap with improving time to value-delivered.
YOU’LL LOVE THIS JOB IF YOU
- Enjoy talking about technology and interfacing with engineers and engineering leaders.
- Appreciate working in a dynamic environment, on a variety of projects with customers from lots of different industries.
- Love flexing your creative brain by developing solutions, resources, and content from scratch (scripts, code samples, demos, sales-consumable collateral/documents, etc.).
- Have a fast-paced, results-driven mindset.
- Love developer tools, open-source, and/or all things software development life cycle!
QUALIFICATIONS
- 6+ years as a Solutions Engineer (preferred), Implementation Consultant, or Software Developer with experience leading projects and/or working with customers.
- Hands-on experience working with programming languages and frameworks including JavaScript, Python, Node.js, Java, PHP, .NET, Ruby, React, React Native, Mobile Native (iOS and/or Android), etc.
- Possess excellent communication and presentation skills.
- Problem solver, knowledgable, and can-doer
-
The base salary range (or hourly wage range, if applicable) that Sentry reasonably expects to pay for this position is $190,000 to $230,000 USD. A successful candidate’s actual base salary (or hourly wage) amount will be determined by a variety of relevant factors including, without limitation, the candidate’s work location, education, work and other relevant experience, skills, and job-related knowledge. A successful candidate will be eligible to participate in Sentry’s employee benefit plans/programs applicable to the candidate’s position (including incentive compensation, equity grants, paid time off, and group health insurance coverage). See Sentry Benefits https://sentry.io/careers/ for more details about the Company’s benefit plans/programs.
EQUAL OPPORTUNITY AT SENTRY
Sentry is committed to providing equal employment opportunities to its employees and candidates for employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other legally-protected characteristic. This commitment includes the provision of reasonable accommodations to employees and candidates for employment with physical or mental disabilities who require such accommodations in order to (a) perform the essential functions of their jobs, or (b) seek employment with Sentry. We strive to build a diverse team, with an inclusive culture where every teammate can thrive. Sentry is an open-source company because we believe that everyone, everywhere, should have the ability and tools to make great software. Software should be accessible. That starts with making our industry accessible.
If you need assistance or an accommodation due to a disability, you may contact us at accommodations@sentry.io.
Want to learn more about how Sentry handles applicant data? Get the details in our Applicant Privacy Policy https://sentry.io/careers/applicantprivacy/.
Location: San Francisco, California
Workplace: Hybrid
ABOUT SENTRY
Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building.
Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future.
ABOUT THE ROLE:
Forward Deployed Engineers at Sentry help our largest customers get real value from Sentry, from integrating the SDK to making sure the right alerts and issues reach the right people at the right time. This role is a Senior Solutions Engineer who goes further: you'll help us build Sentry's forward deployed motion.
That means working shoulder to shoulder with our most important customers, often inside their codebases and workflows, instead of advising from the outside. When a customer's problem needs more than a best-practices doc, such as a custom integration, a tricky instrumentation setup, or a working prototype, you'll build it with them, then turn what you learn into repeatable patterns for the rest of the team.
Forward deployed work is new here and you will have a part in building this arm. You'll start with the core Solutions Engineering work and take on more hands-on deployment work as customers pull you into it, helping define what this motion looks like at Sentry. The goal is simple: reduce time to value. The outcomes we care about:
- Developers can quickly find and resolve slowdowns and errors in their applications.
- Customers get to value faster, and the lessons from each deployment make the product better for everyone.
IN THIS ROLE YOU WILL
- Turn customer goals into a plan. Understand customers' pain points and objectives, then act as their trusted advisor, translating them into implementation plans, workshops, and best practices that show clear business value.
- Get Sentry set up, in the code. With the customer's permission, work in their codebase like a member of their engineering team, delivering the pull requests that fully set up Sentry so data is flowing from day one.
- Instrument what matters most. Add custom telemetry for a customer's most critical user journeys and build the dashboards and alerts that go with it.
- Lead migrations. Move customers off their existing observability tools by setting up their Sentry organization and delivering PRs that introduce Sentry and remove the old solution.
- Work like a trusted contractor. Stay within the scope and access you've been given, take extra care in live environments, test thoroughly, and ship pull requests that customer engineers are glad to merge. Embed with their teams, including on site, when it helps.
- Build the motion. Turn one-off deployments into repeatable playbooks and tooling, help define how forward deployed engagements are scoped and measured, and bring what you learn back to Product and Engineering.
YOU’LL LOVE THIS JOB IF YOU
- You'd rather sit with a customer's engineers and fix the problem in their code than write them a recommendation
- Enjoy talking about technology and interfacing with engineers and engineering leaders.
- Appreciate working in a dynamic environment, on a variety of projects with customers from lots of different industries.
- Love flexing your creative brain by developing solutions, resources, and content from scratch (scripts, code samples, demos, sales-consumable collateral/documents, etc.).
- Have a fast-paced, results-driven mindset.
- Love developer tools, open-source, and/or all things software development life cycle!
QUALIFICATIONS
- 3+ years of experience, with some mixture being Software Engineering and Solutions Engineering/Implementation and at least 1+ year being a FDE
- Hands-on experience working with programming languages and frameworks including JavaScript, Python, Node.js, Java, PHP, .NET, Ruby, React, React Native, Mobile Native (iOS and/or Android), etc
- Excellent communication and presentation skills, with credibility in front of engineers and engineering leaders
- Problem solver, knowledgable, and can-doer
- Bonus: experience with observability, APM, or error monitoring tools, including migrating customers from another vendor, or helping build a forward deployed or customer engineering function
The total compensation range (or hourly wage range, if applicable) that Sentry reasonably expects to pay for this position is $190,000 to $230,000 USD. A successful candidate’s actual base salary (or hourly wage) amount will be determined by a variety of relevant factors including, without limitation, the candidate’s work location, education, work and other relevant experience, skills, and job-related knowledge. A successful candidate will be eligible to participate in Sentry’s employee benefit plans/programs applicable to the candidate’s position (including incentive compensation, equity grants, paid time off, and group health insurance coverage). See Sentry Benefits https://sentry.io/careers/ for more details about the Company’s benefit plans/programs.
EQUAL OPPORTUNITY AT SENTRY
Sentry is committed to providing equal employment opportunities to its employees and candidates for employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other legally-protected characteristic. This commitment includes the provision of reasonable accommodations to employees and candidates for employment with physical or mental disabilities who require such accommodations in order to (a) perform the essential functions of their jobs, or (b) seek employment with Sentry. We strive to build a diverse team, with an inclusive culture where every teammate can thrive. Sentry is an open-source company because we believe that everyone, everywhere, should have the ability and tools to make great software. Software should be accessible. That starts with making our industry accessible.
If you need assistance or an accommodation due to a disability, you may contact us at accommodations@sentry.io.
Want to learn more about how Sentry handles applicant data? Get the details in our Applicant Privacy Policy https://sentry.io/careers/applicantprivacy/.
Location: Latin America
Workplace: Remote
The company is a service for managing email outreach infrastructure. We help customers register and connect domains, create mailboxes, and configure them to work with email-sending tools.
We are looking for two experienced technical support engineers who enjoy understanding how a product works, finding the causes of unusual issues, and gradually getting more involved in software development.
ABOUT THE ROLE
You will work at the intersection of customer support and the engineering team: handling complex support requests, carrying out technical diagnostics, and seeing issues through to resolution.
First-line support handles routine questions. Your responsibility will be cases that require examining logs, checking settings, understanding API behavior, or reading code. If a solution requires changes to the product or infrastructure, you will pass your investigation findings to developers and help verify the fix.
WHAT YOU WILL DO
• Investigate technical support requests: reproduce issues, test hypotheses, and identify their root causes.
• Diagnose problems with domain registration and verification, DNS records, and the creation and connection of mailboxes.
• Investigate integration failures involving email providers and email outreach services, as well as authentication and access errors.
• Investigate issues with email sending and deliverability.
• Work with logs, APIs, internal tools, and data; write small scripts for diagnostics and automation.
• Resolve support requests independently within your scope of responsibility; involve developers or external provider support when needed.
• Clearly explain to customers and colleagues what is happening and what the next steps are.
• Contribute to the knowledge base, improve instructions, and hand over unresolved investigations to the next shift.
EXAMPLES OF TASKS
• Mailboxes have been created, but the required MX and SPF records have not appeared.
• A domain fails verification or is already linked to another Microsoft 365 tenant.
• After access permissions are changed, a mailbox stops connecting to an external service.
• A customer reports email deliverability problems: you need to gather information and investigate possible causes.
• The subscription status reported by a provider does not match the state of the mailboxes in the product.
WHAT WE ARE LOOKING FOR
• Experience in L2/L3 technical support, SaaS operations/support, system administration, or software development involving troubleshooting of user-reported issues.
• Ability to investigate issues independently: gather facts, isolate the problem, and verify the solution.
• Understanding of HTTP, REST APIs, JSON, authentication principles, and how web services interact.
• Confidence working with logs, the command line, and tools such as curl or Postman.
• Ability to read other people’s code and write small scripts in at least one programming language. JavaScript/TypeScript is especially useful.
• Basic SQL knowledge and the ability to work carefully with data.
• Understanding of DNS and the fundamentals of how email works.
• English sufficient for written communication with customers, providers, and the team, as well as reading documentation.
• A responsible approach: honoring shift commitments, keeping request statuses up to date, and following tasks through to completion.
NICE TO HAVE
• Experience at a domain registrar, hosting provider, email service, or email outreach platform.
• Experience working with Google Workspace, Microsoft 365, and Cloudflare.
• Knowledge of SMTP, IMAP, SPF, DKIM, and DMARC, plus hands-on experience troubleshooting deliverability.
• Experience with cloud platforms, monitoring, Git, Node.js, or NestJS.
Location: Moldova
OUR HIRING PROCESS:
We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live.
INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our
Privacy Policy
We are looking for a proactive and detail-oriented
General QA Engineer
to help ensure the quality and reliability of our product. In this role, you will combine manual and automated testing, build and maintain scalable Playwright test suites, leverage AI-powered tools to increase efficiency and work closely with engineering and product teams to deliver a seamless user experience.
As part of our team, your responsibilities in this role will include:
Automates validation across UI, APIs, dashboards
Maintains reusable test systems, flakes analytics
Development and maintenance of a suite of e2e/UI tests in Playwright (TS), covering critical user scenarios.
Use of AI in work
Practical use of LLM tools (e.g., ChatGPT, GitHub Copilot/Codeium) to optimize the execution of testing tasks.
Performing manual testing of features (planning, test design, regression, exploratory).
Integration and optimization of test runs in CI (parallelization, stabilization, flakiness metrics).
Setting up reporting and observability for automated tests (traces, video, flake analytics).
Collaboration with engineering and product: requirements clarification, help reproducing defects, and improving testability.
Maintaining the quality of test data and environments.
Our ideal candidate possesses the following skills:
3–5 years in QA, including 1.5+ years in automation using JavaScript/Playwright.
Strong Playwright:
Test Runner, fixtures, projects, parallelization, and sharding.
Auto-wait/locators, stable selectors, working with flakes (timeouts, retries, expect.poll).
BrowserContext/Page, environment isolation, test data management.
Tracing, video/screenshots, network mocking (route), APIRequestContext.
Page Object/Screenplay patterns, project structure, reusability.
AI & No-Code Integration:
Building test workflows in n8n, Zapier, Gumloop.
Use of no-code tools as part of the automated test infrastructure.
AI-Enhanced Testing:
Practical use of LLMs (e.g., ChatGPT, Copilot).
Explore AI QA tools (Testim, Diffblue, CodiumAI, Mabl).
JavaScript/TypeScript at advanced mid-level:
Async/await, promises, modules, TS typing, interfaces, generics.
NPM/Yarn, Node.js scripts, ESLint/Prettier configuration.
API testing: REST, Postman/Swagger.
Browser DevTools: network, storage, cookies, CORS, headers, status codes.
Databases: solid SQL, basic work with test data.
CI/CD and VCS:
Git (branching, PR, code review).
Integration of automated tests into CI (GitHub Actions/Jenkins), artifacts, and reports.
Running tests in containers/headless, dependency management, and caching.
Manual testing:
Requirements analysis.
Creation of all types of test documentation.
Test design techniques.
Types of testing.
English: reading documentation and written communication (Intermediate+).
Ukrainian and/or Russian language proficiency is a must.
What we offer:
Opportunity to shape the backbone systems of a modern, data-driven digital company
A collaborative, innovation-first environment that values initiative and experimentation
Reduced working hours on Fridays during the summer
Days off on US national holidays and your birthday
Schedule: Monday–Friday, 1 PM – 9 PM EET (including 1 hour break)
Why join us?
You’ll be at the intersection of technology, process innovation, and business growth – building systems that empower our teams to work smarter, faster, and more collaboratively. If you’re a strategic thinker who loves turning complexity into clarity and ideas into scalable solutions, we’d love to meet you.
Location: Canada, Waterloo, ON
Why Sony Interactive Entertainment?
Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.
Sony Interactive Entertainment is seeking a Senior Software Developer on a contract basis for an internal tooling team in Foundational Systems and Experiences Engineering (FSEE). We build tools that help internal development teams onboard, manage, and observe their application releases.
Our goal is to reduce manual effort for application developers, quality engineering developers, and release managers while giving them a clearer view of application status and next steps. You will work directly with these users, from discovery and design through implementation, production support, and handoff. This is a hands-on full stack role for someone who enjoys making capable systems feel simple to use.
Responsibilities
Design, build, test, and maintain the centralized portal and supporting services that internal console development teams use to onboard new applications.
Work with application developers, quality engineering developers, and partner teams to understand onboarding and development pain points, validate designs, and prioritize useful improvements.
Create clear, accessible interfaces that show application status, required actions, and relevant signals from connected systems.
Build secure, reliable backend services and APIs that integrate with systems involved in application onboarding and development workflows.
Collect and track signals from those systems, then implement dependable checks that can be used as gates in CI/CD pipelines.
Automate repetitive steps and surface actionable information to reduce manual coordination and errors.
Add appropriate tests, logging, monitoring, and documentation; diagnose issues and improve performance and reliability in production.
Make pragmatic architecture and implementation decisions, explain trade-offs, and contribute to code reviews and shared engineering practices.
Complete an orderly transition with maintainable code, user guidance, operational documentation, and clear ownership for ongoing work.
Required qualifications
5+ years of professional software engineering experience, or equivalent evidence of designing, shipping, and supporting production web applications.
Strong JavaScript/TypeScript skills and experience with a modern frontend framework such as React, Vue, or Angular.
Experience building backend services in Node.js, Python, or a comparable language, including REST or GraphQL APIs.
Experience with relational or document databases, data modeling, and integrating multiple systems.
Understanding of CI/CD pipelines and experience building or integrating automated checks into development workflows.
Working knowledge of authentication, authorization, automated testing, and practical security and reliability practices for internal applications.
Strong problem-solving and communication skills, with experience collaborating across engineering and other partner teams and documenting technical work clearly.
Preferred qualifications
Experience building developer-focused tools, internal platforms, self-service workflows, or applications for technical users.
Experience with containers, cloud services, or deployment automation relevant to operating internal applications.
Experience designing automated gates from signals produced by multiple systems.
Experience improving accessibility, usability, observability, or performance in internal products.
Curiosity about AI-assisted development and where it can responsibly improve engineering workflows and tool usability.
What success looks like
Internal development teams can onboard new applications through the centralized portal with fewer manual steps.
Signals from connected systems are visible and reliable enough to support the agreed CI/CD gates, with clear handling for missing or inconsistent data.
The delivered tools are secure, usable, tested, and observable.
Users and partner teams have clear documentation and a way to provide feedback.
The owning team has maintainable code, recorded decisions, and a complete handoff for ongoing work.
At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location.
Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location.
The estimated Ontario base pay range for this role is listed below.
$75.04
—
$112.60 CAD
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
Please refer to our Candidate Privacy Notice (where applicable) for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
Location: Intellias
Meet your recruiter
Khrystyna Derpak
khrystyna.derpak@intellias.com
https://www.linkedin.com...
Vacancy details
Software Engineering
JavaScript Engineer (NodeJS)
Senior
Bulgaria, Croatia, Poland, Ukraine
Remote
APPLY NOW
REFER A FRIEND
Dive deep into Digital! For 20 years Intellias has been developing top-tier digital solutions for the world’s leading companies, keeping them in line with the latest technology trends. Join in and provide innovations for the future!
What project we have for you
Our team is growing, and we are looking for a talented back-end developer. You will work in small teams on various products, from integrating multiple platforms into one dashboard to managing our data and analytics systems.
Our client provides a property management software product and support services for the $100 billion Airbnb and vacation rental market. They are one of the fastest growing high-tech start-ups in Tel Aviv, profitable and showing very promising results.
The team is all about accuracy, architecture, and impact. We handle complex business logic, data flows and transformations, and focus on providing high-most quality & accuracy.
We rely heavily on AI across both dev and design, expecting code to be authored via AI tools rather than written manually, allowing us to focus on system structure, edge cases, and high-most quality
When you will join us, you will have a tremendous impact on company’s success.
Stack: Node.js, NestJS, TypeScript, MongoDB, postgreSQL, Kafka, RabbitMQ, React, AWS
If you are looking for an interesting product and enjoy being challenged – this is the place for you!
What you will do
Design of the data-intensive web applications.
Optimize performance to support the fast growing business.
Write clean maintainable code
On-call duties are also present on the project
What you need for this
At least 5 years of experience in development roles, preferably from startups (or other agile environments).
Experience with NodeJS/Typescript (ExpressJS/NestJS)- Must!
Experience with React
Experience in designing high performance, highly scalable microservices architecture with OOP design-patterns and complex business logic.
Experience in relational databases and NoSQL databases (PostgreSQL, MongoDB, Redis).
Proficiency in design of distributed enterprise systems – Advantage!
Experience in the payments domain – nice to have
Passionate about technology, enjoys solving complex problems and learning new technologies.
B.Sc in Computer Science (or equivalent)
A team player with strong communication skills.
What it’s like to work at Intellias
At Intellias, where technology takes center stage, people always come before processes. By creating a comfortable atmosphere in our team, we empower individuals to unlock their true potential and achieve extraordinary results. That’s why we offer a range of benefits that support your well-being and charge your professional growth.
We are committed to fostering equity, diversity, and inclusion as an equal opportunity employer. All applicants will be considered for employment without discrimination based on race, color, religion, age, gender, nationality, disability, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by applicable law.
We welcome and celebrate the uniqueness of every individual. Join Intellias for a career where your perspectives and contributions are vital to our shared success.
Skills
Kafka
Microservices
MongoDB
NodeJS
RabbitMQ
Location: PL
Workplace: remote
Overview:
SOFTSWISS continues to expand the Delivery team and is looking for System Analyst. We need a true, experienced professional who shares our culture and values.
Key responsibilities:
Design and optimize CRM architecture, improve user experience through front-end customizations (development inside HubSpot).
Integrate HubSpot with Company’s internal systems and third-party tools in line with security requirements.
Build effective Clients management workflows in collaboration with business stakeholders, deliver reports that support informed decision-making.
Administer and configure HubSpot, including automated workflows, data quality controls, and user permissions management.
Advise and support users, helping with effective HubSpot’s features usage.
Required Experience:
Experience of CRM system implementation.
Strong analytical and system architecture skills.
Hands-on development and debugging experience with Python and JavaScript/TypeScript, with familiarity with Node.js and React.js.
Proficiency with debugging and API testing tools such as browser developer tools and Postman.
Knowledge of SQL and NoSQL databases.
Understanding of DevOps practices: experience with Docker and Kubernetes.
Experience with message brokers such as Kafka.
Understanding of REST APIs and experience building system integrations.
Work experience with Jira and Confluence.
Russian proficiency at Fluent level (C1+).
Nice to have:
Experience with ClickHouse
Experience configuring HubSpot or other CRM systems.
Experience with Zapier, Make, or Clay.
Hands-on experience with AI tools such as Claude and automation platforms such as n8n.
English proficiency at B1+ level (Intermediate).
Main Advantages
Private health insurance
Sports benefits
Comprehensive Mental Health Program
Free English lessons (online)
Local language courses
Paid time off
Maternity leave support
Referral program rewards
Upskilling, internal workshops, and participation in professional conferences and corporate events
Location: Kyiv, Ukraine
Workplace: Hybrid
[https://app.ashbyhq.com/api/images/user-content/eaa93aea-4a8e-480b-ac45-957f53a8b99b/230615d5-1e71-4618-8216-a6082a6261ae/Holy%20earth.png]
HOLYWATER TECH https://holywater.tech/ — це технологічна компанія, яка створює розважальні продукти на перетині людської творчості та штучного інтелекту. Вони є прикладами ШІ-нативних платформ, що переосмислюють способи сторітелінгу та дають змогу будь-кому стати творцем. Екосистема продуктів HOLYWATER TECH включає:
→ My Drama https://apps.apple.com/us/app/my-drama-watch-shorts-movies/id6498713494 — стримінгову платформу вертикальних серіалів, №1 серед європейських та американських компаній у ніші
→ My Passion https://apps.apple.com/us/app/my-passion-romance-books/id1568149521 — цифрову бібліотеку книг №1 у понад 10 країнах світу
→ My Muse https://apps.apple.com/ua/app/my-muse-audiobooks-stories/id6738098034 — платформу ШІ-генерованих серіалів, що відкриває нову еру сторітелінгу
___________________________________________________________________________
HOLYWATER TECH СЬОГОДНІ — ЦЕ:
- понад 100+ млн завантажень застосунків
- стратегічне партнерство з FOX Entertainment
- х2 рази — щорічне зростання компанії за 2024-2025 роки
- 30+ міжнародних нагород, зокрема Muse Creative, W3, Telly, Runway AI Film Festival, Lovie
- понад 100 млн годин переглянутого та прочитаного користувачами контенту
- провідні позиції у своїх нішах на ринках США та Європи
___________________________________________________________________________
Ми створюємо нові формати, історії та будуємо світ, де єдине обмеження — людська уява. І зараз шукаємо Middle Full-Stack Developer, хто готовий/-а долучитися й творити його разом із нами.
ТВОЯ МІСІЯ:
- розробляти та підтримувати продуктові фічі на frontend і backend;
- проєктувати, розробляти й інтегрувати API, працювати з базами даних;
- запускати нові можливості продукту відповідно до технічних вимог і продуктових пріоритетів;
- проєктувати архітектуру та обирати технічні рішення з урахуванням масштабування;
- оптимізувати продуктивність, стабільність і надійність застосунку;
- знаходити й усувати технічні проблеми: debugging і рефакторинг наявного коду;
- писати чистий код, який легко підтримувати;
- разом з Head of Product, дизайнером та інженерами реалізовувати продуктовий roadmap;
- проводити технічне планування, оцінювати задачі й декомпозувати складні ініціативи;
- підтримувати та вдосконалювати CI/CD і технічну інфраструктуру продукту.
___________________________________________________________________________
ДЛЯ ЦЬОГО ЗНАДОБЛЯТЬСЯ ТАКІ НАВИЧКИ ТА ДОСВІД:
- комерційний досвід роботи як Full-Stack Developer від 2-ох років
- TypeScript у production і на бекенді (Node.js: REST/GraphQL, черги, фонові задачі), і на фронтенді (React / Next.js);
- проєктування даних у SQL і NoSQL (Firestore або аналог): схеми, індекси, security rules;
- досвід з GCP або AWS: сам/-а деплоїш і підтримуєш сервіси (Cloud Run/Functions, CI/CD, логи, алерти);
- інтеграції зі сторонніми API (платежі й підписки, аналітика, webhooks) з ідемпотентністю та обробкою помилок;
- вміння самостійно вести фічу від ідеї до продакшену: декомпозиція, реалізація, тести, реліз, моніторинг.
- глибоке використання АІ-інструментів (AI Native підхід)
Буде плюсом:
- досвід з LLM API (Claude або OpenAI): tool use, RAG, evals;
- продуктова аналітика: Amplitude, RevenueCat;
- React Native або досвід у mobile-продуктах на підписках.
___________________________________________________________________________
ЩО ОТРИМАЄШ ВІД НАС:
- Швидке професійне зростання. Ми будуємо середовище, де розвиток — норма: лекції, бібліотеки, хакатони, школи. Компенсуємо профільне навчання й вивчення будь-якої мови, зокрема української.
- Формат роботи на твій вибір. Можеш працювати вдома, в офісі на київському Подолі чи у Львові (генератори, укриття, обіди, снеки — all inclusive), або ж за кордоном — маємо кілька офісів і там.
- Техніку та сервіси. Все, що треба для роботи.
- Відпочинок. 20 днів відпустки + на офіційні свята та безлімітні лікарняні.
- Турботу про тіло та менталку. Компенсуємо спорт, медстрахування в Україні (після випробувального), послуги корпоративного лікаря і підтримку ментального здоров’я&
___________________________________________________________________________
ЧОМУ З НАМИ КЛАСНО?
- Реальний вплив. Твої рішення впливають на 100+ млн користувачів — їхній досвід, емоції та час, який вони проводять у продукті.
- Жива культура. Ми створюємо середовище, де можна експериментувати й пробувати щось нове. Середня оцінка відповіді на питання «Наскільки тобі подобається працювати в HOLYWATER?» за результатами eNPS — 9,23/10.
- Автономність. Ми довіряємо рішенням команди: мінімум мікроменеджменту, максимум простору для ініціативи й впливу.
- Сильні люди поруч. Ми постійно челенджимо статус-кво та досягаємо нових вершин. Думати інакше й прагнути більшого — тут це підтримають.
Можливо, це — твій шанс стати нашим наступним big name?
___________________________________________________________________________
ХОЧЕШ БІЛЬШЕ ПРО HOLYWATER TECH? ЧЕКНИ ЦЕ:
Як працює HOLYWATER TECH — на Vector Media https://vctr.media/ua/vid-banochki-svyatoyi-vodi-zi-lvova-do-ugodi-z-fox-entertainment-yak-praczyuye-holywater-startap-yakij-buduye-netflix-dlya-vertikalnogo-video-318305/
Інтерв’ю со-CEO Богдана Несвіта https://www.linkedin.com/in/bogdannesvit/ про партнерство FOX Entertainment для Forbes https://forbes.ua/innovations/maemo-60-mln-koristuvachiv-i-rostemo-duzhe-shvidko-ukrainska-holywater-znimatime-vertikalni-seriali-z-amerikanskoyu-fox-yak-vona-zaluchila-takogo-partnera-intervyu-25102025-33594
Як ми створюємо вертикальні серіали — у подкасті на DOU https://youtu.be/E5nKjr605vs?si=eHKKN6MhQrbEzi8k
Про вертикальні серіали, які змінюють індустрію — у Детектор медіа https://detector.media/mediumy/article/248303/2026-03-13-vid-tiktok-do-gollivudu-prodyuserka-holywater-tech-pro-vertykalni-serialy-yaki-zminyuyut-industriyu/
Наші Instagram https://www.instagram.com/holywater.tech/ та LinkedIn https://www.linkedin.com/company/holywater/?viewAsMember=true — щоб бути в курсі всього, що в нас відбувається
Хочеш творити історію разом із нами в HOLYWATER TECH?
Відгукнися на вакансію!
Location: Limassol
Workplace: OnSite
We are toogeza, a Ukrainian recruiting company that is focused on hiring talents and building teams for tech startups worldwide. People make a difference in the big game, and we may help to find the right ones.
We're currently looking for a Founding Engineer / AI-Native Tech Lead (Backend, iGaming) to work on an iGaming project.
Location: Limassol, Cyprus
Type: Full-time
About the Client's Company
Our client is a fast-growing iGaming product company operating a portfolio of B2C online casino brands across international Tier-1 markets.
The company develops and scales its casino brands, focusing on player acquisition, engagement, monetization, and retention.
They're now launching a new initiative focused on building a sophisticated, multi-layered gamification system designed to enhance the player experience and drive long-term engagement.
We're looking for a Founding Engineer / AI-Native Tech Lead to take full technical ownership of this initiative, from architecture and system design to hands-on development and delivery.
This is an opportunity to build a complex technical solution, work directly with the CEO, and potentially grow an engineering team as the project evolves.
WHAT YOU’LL BE WORKING ON
The core challenge is to build a scalable gamification layer that integrates with existing third-party casino platforms.
The system will introduce advanced gaming mechanics, including PvP, missions, builder-style features, progression systems, and other engagement tools designed to drive player activity and retention.
Rather than developing a new casino platform, you’ll be extending existing products with complex gaming logic and integrations, using AI-assisted development as a core part of the engineering process.
WHAT YOU’LL DO
- Own the backend architecture and hands-on development of a complex gamification system.
- Translate game design documents and business requirements into scalable technical solutions.
- Build gaming mechanics, player engagement features, and lifecycle tracking systems.
- Design integrations with casino platforms, PAM systems, and third-party services through APIs, webhooks, and event-driven processes.
- Develop reliable, high-load backend systems with a strong focus on performance, security, and data consistency.
- Leverage AI coding tools throughout the development lifecycle, from implementation and testing to code review.
- Make independent technical decisions and potentially help build the engineering team as the project grows.
WHAT WE’RE LOOKING FOR
- 7–10+ years of software engineering experience, ideally at Senior, Staff, or hands-on Tech Lead level, with a track record of delivering production-grade systems.
- Strong backend expertise with TypeScript, Node.js, NestJS, or a comparable technology stack.
- Hands-on experience building gaming or gamification systems, including mechanics such as PvP, missions, progression, rewards, or similar features.
- Experience with high-load, event-driven, and distributed architectures, complex business logic, state machines, and multi-tenant SaaS systems.
- Strong knowledge of PostgreSQL, Redis, asynchronous processing, concurrency, transactions, and data consistency.
- Experience with third-party integrations, REST APIs, WebSockets, webhooks, authentication, and secure backend development.
- Practical experience with Docker, CI/CD, cloud infrastructure (AWS/GCP), monitoring, and observability.
- Proven experience using AI-assisted development tools (Claude Code, Cursor, Codex, or similar) for real-world software development, including AI-generated code testing and review.
- Ability to work independently, own architectural decisions, and deliver complex solutions end-to-end.
NICE TO HAVE
- Experience in iGaming/casino products, including PAM or casino platform integrations.
- Understanding of RNG-based gaming mechanics and player retention strategies.
- Previous experience as a Founding Engineer or hands-on technical lead.
- Familiarity with React/Next.js and frontend-backend integration.
WHY JOIN?
- End-to-end ownership: Shape the technical architecture and lead the development of a new gamification initiative.
- Real product impact: Build features that directly influence player engagement and retention across existing casino products.
- AI-native engineering: Leverage modern AI tools to accelerate development and establish efficient engineering workflows.
- Growth opportunities: Potential to build and lead your own engineering team as the project scales.
- Direct collaboration with leadership: Work closely with the CEO and influence key technical decisions.
HIRING PROCESS
1. Introductory interview with the recruitment team.
2. Technical assignment (potentially paid for selected candidates).
3. Technical interview with the engineering team.
4. Final interview with company leadership.
WHAT WE OFFER
- Flexible working hours, starting between 8:00 AM and 11:00 AM (Cyprus time).
- 21 days of paid annual leave, 25 paid sick days, and 3 additional paid days off.
- Annual healthcare budget of €700 and sports allowance of €50/month.
- Annual professional development budget of $600.
- Opportunities for professional growth within an international iGaming company.
What’s next?
If this role sounds like a fit — we’d love to hear from you! Just send over your CV and anything else you’d like us to consider.
We’ll review everything within five working days, and if your background matches what we’re looking for, we’ll get in touch to set up a call and get to know each other better.
Location: Belgrade, Remote/Serbia
Workplace: remote
Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 25 million users choose Tabby to stay in control of their spending and make the most out of their money.
The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 70,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.
Tabby generates over $18 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.
Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $6,5 billion.
ServiceDesk is the L1 layer between frontline support and engineering. Frontline agents escalate complex customer cases to us; we resolve them or route them to the right engineering team, and we own the whole path a ticket takes: from intake and classification to SLA, escalation and closure. We build our own tools for it: an in-house analytics platform, automations in CRM and Jira, and AI-assisted handling of tickets. You will help us make that path faster, clearer and easier to measure.
Key Responsibilities:
Own and improve the ticket flow between CRM and Jira: statuses, routing, escalation rules between L1, L2 and engineering teams;
Keep ticket classification and SLA targets accurate (issue types, categories, responsible teams) and fix gaps in the data;
Find where tickets get stuck, bounce back or breach SLA, and turn findings into process changes or clear tasks for engineering;
Work with frontline and engineering teams on intake quality: what a good escalation looks like and how to give feedback;
Automate routine steps in CRM procedures and Jira (automation rules, scripts);
Contribute to our internal tools and services (TypeScript / Node.js, Go): features, fixes and integrations, through merge requests and code review;
Help roll out and check AI-assisted ticket handling: what it gets right, where it fails, what to change;
Measure the effect of every change with data, and report it in a clear, short form;
Prepare and maintain documentation and playbooks for L1 and L2.
What you’ll bring:
2+ years in technical support, support operations or a similar role with tiered support (L1/L2/L3) and SLAs;
Solid experience with Jira: workflows, JQL, automation rules, dashboards;
Experience with a CRM or helpdesk system (ticket lifecycle, queues, routing);
SQL for your own analysis: joins, aggregations, working with large tables;
Working with logs and monitoring tools to investigate issues (Datadog, Grafana, Kibana);
Hands-on coding in at least one of: TypeScript / JavaScript, Go, Python (Google Apps Script counts for automation);
Working with Git, merge requests and code review;
Understanding of HTTP, REST APIs and webhooks;
Process thinking: you can map a flow, spot the weak step and change it without breaking the rest;
Clear writing in English (B2): instructions, task descriptions, short reports;
Ownership and autonomy: you drive a change to the end, including agreeing it with other teams.
Nice to have:
Production experience with Node.js / TypeScript or Go services, and Postgres;
Jira administration, Jira Service Management or Assets;
Understanding of ITIL processes;
Google Cloud and BigQuery;
Experience with LLM tools or agents in support: prompts, evaluation, guardrails;
Experience at a fintech company and/or a startup.
What we offer:
Full-time B2B contract
Fully remote setup
Up to 20% tax allowance
22 paid leave days annually
Stock options (ESOP) in a fast-scaling, pre-IPO company
Flexi benefits you can use for wellness, travel, or learning
Work alongside a high-performing, international engineering team in a global fintech unicorn
Location: Yerevan, Remote/Yerevan
Workplace: remote
Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 25 million users choose Tabby to stay in control of their spending and make the most out of their money.
The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 70,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.
Tabby generates over $18 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.
Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $6,5 billion.
ServiceDesk is the L1 layer between frontline support and engineering. Frontline agents escalate complex customer cases to us; we resolve them or route them to the right engineering team, and we own the whole path a ticket takes: from intake and classification to SLA, escalation and closure. We build our own tools for it: an in-house analytics platform, automations in CRM and Jira, and AI-assisted handling of tickets. You will help us make that path faster, clearer and easier to measure.
Key Responsibilities:
Own and improve the ticket flow between CRM and Jira: statuses, routing, escalation rules between L1, L2 and engineering teams;
Keep ticket classification and SLA targets accurate (issue types, categories, responsible teams) and fix gaps in the data;
Find where tickets get stuck, bounce back or breach SLA, and turn findings into process changes or clear tasks for engineering;
Work with frontline and engineering teams on intake quality: what a good escalation looks like and how to give feedback;
Automate routine steps in CRM procedures and Jira (automation rules, scripts);
Contribute to our internal tools and services (TypeScript / Node.js, Go): features, fixes and integrations, through merge requests and code review;
Help roll out and check AI-assisted ticket handling: what it gets right, where it fails, what to change;
Measure the effect of every change with data, and report it in a clear, short form;
Prepare and maintain documentation and playbooks for L1 and L2.
What you’ll bring:
2+ years in technical support, support operations or a similar role with tiered support (L1/L2/L3) and SLAs;
Solid experience with Jira: workflows, JQL, automation rules, dashboards;
Experience with a CRM or helpdesk system (ticket lifecycle, queues, routing);
SQL for your own analysis: joins, aggregations, working with large tables;
Working with logs and monitoring tools to investigate issues (Datadog, Grafana, Kibana);
Hands-on coding in at least one of: TypeScript / JavaScript, Go, Python (Google Apps Script counts for automation);
Working with Git, merge requests and code review;
Understanding of HTTP, REST APIs and webhooks;
Process thinking: you can map a flow, spot the weak step and change it without breaking the rest;
Clear writing in English (B2): instructions, task descriptions, short reports;
Ownership and autonomy: you drive a change to the end, including agreeing it with other teams.
Nice to have:
Production experience with Node.js / TypeScript or Go services, and Postgres;
Jira administration, Jira Service Management or Assets;
Understanding of ITIL processes;
Google Cloud and BigQuery;
Experience with LLM tools or agents in support: prompts, evaluation, guardrails;
Experience at a fintech company and/or a startup.
What we offer:
Full-time B2B contract
Fully remote setup
Up to 20% tax allowance
22 paid leave days annually
Stock options (ESOP) in a fast-scaling, pre-IPO company
Flexi benefits you can use for wellness, travel, or learning
Work alongside a high-performing, international engineering team in a global fintech unicorn
Location: Tbilisi, Remote/Tbilisi
Workplace: remote
Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 25 million users choose Tabby to stay in control of their spending and make the most out of their money.
The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 70,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.
Tabby generates over $18 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.
Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $6,5 billion.
ServiceDesk is the L1 layer between frontline support and engineering. Frontline agents escalate complex customer cases to us; we resolve them or route them to the right engineering team, and we own the whole path a ticket takes: from intake and classification to SLA, escalation and closure. We build our own tools for it: an in-house analytics platform, automations in CRM and Jira, and AI-assisted handling of tickets. You will help us make that path faster, clearer and easier to measure.
Key Responsibilities:
Own and improve the ticket flow between CRM and Jira: statuses, routing, escalation rules between L1, L2 and engineering teams;
Keep ticket classification and SLA targets accurate (issue types, categories, responsible teams) and fix gaps in the data;
Find where tickets get stuck, bounce back or breach SLA, and turn findings into process changes or clear tasks for engineering;
Work with frontline and engineering teams on intake quality: what a good escalation looks like and how to give feedback;
Automate routine steps in CRM procedures and Jira (automation rules, scripts);
Contribute to our internal tools and services (TypeScript / Node.js, Go): features, fixes and integrations, through merge requests and code review;
Help roll out and check AI-assisted ticket handling: what it gets right, where it fails, what to change;
Measure the effect of every change with data, and report it in a clear, short form;
Prepare and maintain documentation and playbooks for L1 and L2.
What you’ll bring:
2+ years in technical support, support operations or a similar role with tiered support (L1/L2/L3) and SLAs;
Solid experience with Jira: workflows, JQL, automation rules, dashboards;
Experience with a CRM or helpdesk system (ticket lifecycle, queues, routing);
SQL for your own analysis: joins, aggregations, working with large tables;
Working with logs and monitoring tools to investigate issues (Datadog, Grafana, Kibana);
Hands-on coding in at least one of: TypeScript / JavaScript, Go, Python (Google Apps Script counts for automation);
Working with Git, merge requests and code review;
Understanding of HTTP, REST APIs and webhooks;
Process thinking: you can map a flow, spot the weak step and change it without breaking the rest;
Clear writing in English (B2): instructions, task descriptions, short reports;
Ownership and autonomy: you drive a change to the end, including agreeing it with other teams.
Nice to have:
Production experience with Node.js / TypeScript or Go services, and Postgres;
Jira administration, Jira Service Management or Assets;
Understanding of ITIL processes;
Google Cloud and BigQuery;
Experience with LLM tools or agents in support: prompts, evaluation, guardrails;
Experience at a fintech company and/or a startup.
What we offer:
Full-time B2B contract
Fully remote setup
Up to 20% tax allowance
22 paid leave days annually
Stock options (ESOP) in a fast-scaling, pre-IPO company
Flexi benefits you can use for wellness, travel, or learning
Work alongside a high-performing, international engineering team in a global fintech unicorn
Location: Poland, Remote/Poland
Workplace: remote
Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 25 million users choose Tabby to stay in control of their spending and make the most out of their money.
The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 70,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.
Tabby generates over $18 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.
Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $6,5 billion.
ServiceDesk is the L1 layer between frontline support and engineering. Frontline agents escalate complex customer cases to us; we resolve them or route them to the right engineering team, and we own the whole path a ticket takes: from intake and classification to SLA, escalation and closure. We build our own tools for it: an in-house analytics platform, automations in CRM and Jira, and AI-assisted handling of tickets. You will help us make that path faster, clearer and easier to measure.
Key Responsibilities:
Own and improve the ticket flow between CRM and Jira: statuses, routing, escalation rules between L1, L2 and engineering teams;
Keep ticket classification and SLA targets accurate (issue types, categories, responsible teams) and fix gaps in the data;
Find where tickets get stuck, bounce back or breach SLA, and turn findings into process changes or clear tasks for engineering;
Work with frontline and engineering teams on intake quality: what a good escalation looks like and how to give feedback;
Automate routine steps in CRM procedures and Jira (automation rules, scripts);
Contribute to our internal tools and services (TypeScript / Node.js, Go): features, fixes and integrations, through merge requests and code review;
Help roll out and check AI-assisted ticket handling: what it gets right, where it fails, what to change;
Measure the effect of every change with data, and report it in a clear, short form;
Prepare and maintain documentation and playbooks for L1 and L2.
What you’ll bring:
2+ years in technical support, support operations or a similar role with tiered support (L1/L2/L3) and SLAs;
Solid experience with Jira: workflows, JQL, automation rules, dashboards;
Experience with a CRM or helpdesk system (ticket lifecycle, queues, routing);
SQL for your own analysis: joins, aggregations, working with large tables;
Working with logs and monitoring tools to investigate issues (Datadog, Grafana, Kibana);
Hands-on coding in at least one of: TypeScript / JavaScript, Go, Python (Google Apps Script counts for automation);
Working with Git, merge requests and code review;
Understanding of HTTP, REST APIs and webhooks;
Process thinking: you can map a flow, spot the weak step and change it without breaking the rest;
Clear writing in English (B2): instructions, task descriptions, short reports;
Ownership and autonomy: you drive a change to the end, including agreeing it with other teams.
Nice to have:
Production experience with Node.js / TypeScript or Go services, and Postgres;
Jira administration, Jira Service Management or Assets;
Understanding of ITIL processes;
Google Cloud and BigQuery;
Experience with LLM tools or agents in support: prompts, evaluation, guardrails;
Experience at a fintech company and/or a startup.
What we offer:
Full-time B2B contract
Fully remote setup
Up to 20% tax allowance
22 paid leave days annually
Stock options (ESOP) in a fast-scaling, pre-IPO company
Flexi benefits you can use for wellness, travel, or learning
Work alongside a high-performing, international engineering team in a global fintech unicorn
Location: Belgrade, Remote
Workplace: remote
Tabby
creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 25 million users choose Tabby to stay in control of their spending and make the most out of their money.
The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 70,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.
Tabby generates over $18 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.
Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $6,5 billion.
ServiceDesk
is the L1 layer between frontline support and engineering. Frontline agents escalate complex customer cases to us; we resolve them or route them to the right engineering team, and we own the whole path a ticket takes: from intake and classification to SLA, escalation and closure. We build our own tools for it: an in-house analytics platform, automations in CRM and Jira, and AI-assisted handling of tickets. You will help us make that path faster, clearer and easier to measure.
Key Responsibilities:
Own and improve the ticket flow between CRM and Jira: statuses, routing, escalation rules between L1, L2 and engineering teams;
Keep ticket classification and SLA targets accurate (issue types, categories, responsible teams) and fix gaps in the data;
Find where tickets get stuck, bounce back or breach SLA, and turn findings into process changes or clear tasks for engineering;
Work with frontline and engineering teams on intake quality: what a good escalation looks like and how to give feedback;
Automate routine steps in CRM procedures and Jira (automation rules, scripts);
Contribute to our internal tools and services (TypeScript / Node.js, Go): features, fixes and integrations, through merge requests and code review;
Help roll out and check AI-assisted ticket handling: what it gets right, where it fails, what to change;
Measure the effect of every change with data, and report it in a clear, short form;
Prepare and maintain documentation and playbooks for L1 and L2.
What you’ll bring:
2+ years in technical support, support operations or a similar role with tiered support (L1/L2/L3) and SLAs;
Solid experience with Jira: workflows, JQL, automation rules, dashboards;
Experience with a CRM or helpdesk system (ticket lifecycle, queues, routing);
SQL for your own analysis: joins, aggregations, working with large tables;
Working with logs and monitoring tools to investigate issues (Datadog, Grafana, Kibana);
Hands-on coding in at least one of: TypeScript / JavaScript, Go, Python (Google Apps Script counts for automation);
Working with Git, merge requests and code review;
Understanding of HTTP, REST APIs and webhooks;
Process thinking: you can map a flow, spot the weak step and change it without breaking the rest;
Clear writing in English (B2): instructions, task descriptions, short reports;
Ownership and autonomy: you drive a change to the end, including agreeing it with other teams.
Nice to have:
Production experience with Node.js / TypeScript or Go services, and Postgres;
Jira administration, Jira Service Management or Assets;
Understanding of ITIL processes;
Google Cloud and BigQuery;
Experience with LLM tools or agents in support: prompts, evaluation, guardrails;
Experience at a fintech company and/or a startup.
What we offer:
Full-time B2B contract
Fully remote setup
Up to 20% tax allowance
22 paid leave days annually
Stock options (ESOP) in a fast-scaling, pre-IPO company
Flexi benefits you can use for wellness, travel, or learning
Work alongside a high-performing, international engineering team in a global fintech unicorn
ГибридseniorSan Francisco, California
ГибридSan Francisco, California
Не хотите искать каждый день?
Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
Настройте подбор, и подходящие вакансии будут приходить в Telegram.
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