Location: San Francisco, CA | New York City, NY
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role
Anthropic funds delivery partners to help customers adopt Claude, through assessments, workshops, proofs of concept, and full delivery engagements. Our partner request process is the front door for all of it: an account executive (AE) requests partner support, and the request is checked against program rules and matched to a partner.
Commercial is the program's highest-volume segment, and the one where a quick introduction and the right match matter most. Automation now drafts the first match and the introduction, and a vendor delivery team handles day-to-day follow-up and tracker updates. What's left is the work that needs a person sellers trust.
You'll be the one Activations contact for US Commercial sellers once a request is in, from submission to a partner on a signed statement of work (SOW). Partner Sales Managers (PSMs) attach the partner and own the opportunity, and at their volume they move on to the next deal. You'll own the follow-through: matching and re-matching, getting AE and customer introductions to happen, handling exception requests, and working the special cases that don't fit the standard path. Decision rights are clear: the program lead sets program rules, targets, and exception policy; you apply them on Commercial requests, decide what the rules already cover, and bring the rest with a recommendation.
We're looking for a partner seller or channel operator whom sellers and partners trust, who is comfortable owning a high-volume book, and who keeps following up until each request is closed. Success in this role comes down to three things: how quickly Commercial requests move from AE introduction to customer introduction and on to a signed SOW, whether sellers know exactly who to go to and get a straight answer, and whether exceptions are handled the same way every time.
Key responsibilities
Serve as the single point of contact for the AE, the PSM, and the partner on every US Commercial request, from submission to confirmed SOW, so sellers deal with one person instead of several
Answer "Where is my request?" with the current status, the blocker, and the next step with a date, and keep each request's record accurate enough that the answer is already written down
Join the PSM pipeline and activation calls every week so requests don't slip between PSMs, and leave each call with an owner and a date on every open Commercial request discussed
Own the request and its follow-through within clear boundaries: the PSM owns the opportunity, partner attach, and getting the SOW signed; the partner manager owns the partner relationship; and you hand over cleanly to Partner Success once the SOW is confirmed
Confirm the first match that automation drafts from the partner bench, change it when it's wrong for the customer, and own the matching decision on Commercial requests; check that a partner has capacity before introductions go out, and spread work so no partner holds more open introductions than it can take
Re-match quickly when a partner declines, stalls, or is turned down by the AE, record the reason, and make sure the request has an owner in between
Review where Commercial matches are declined or lost, and turn repeat causes into changes to the matching rules
Follow up on automatically drafted introductions that an AE hasn't approved, and resolve what the escalation rules send to you; step in when a partner's booking of the customer introduction stalls, and work with the AE or their manager to unblock it
Run the regular review of aged Commercial requests, making sure each one has a recorded decision (introduction made, customer not ready, re-match, or close out) and a follow-up date
Track every Commercial request from partner named to confirmed SOW, publish the baseline for that stage, and remove the blockers that sit with Anthropic
Be the first stop for Commercial exception requests, including special order-form terms: resolve what the rules already cover, bring the rest to the program lead with the history, the blocker, and a recommended action, and log every exception consistently so approvals follow the agreed routing and can be audited later
Work through cases the standard path doesn't fit, such as small and medium business (SMB), insurance, and other segment-specific use cases, and write down how each type is handled so the next one is faster
Run tests of new funding programs, which start in Commercial, with sellers and partners, and report back what worked, what confused people, and what should change before a wider launch
Teach Commercial AEs and their managers how to request a partner, how one-click introductions work, and what the response rules are, so requests arrive complete the first time; make sure PSMs and partner managers know the stage targets, who to contact once a request is in, and how escalations work
Work with the activation systems and operations lead to turn repeat exceptions and repeat questions into rule changes or automation, so fewer requests need a person each quarter
Use Claude to prepare for pipeline calls, draft follow-ups, and summarize the state of your book, and propose the next manual step worth automating
Work US hours with a regular overlap window with the London-based program lead, and hand off cleanly so Commercial sellers have coverage across time zones
Minimum qualifications
Experience in partner sales, channel, or partner operations in B2B technology
Experience working with services partners or systems integrators: matching them to customer work, judging fit and capacity, and holding them to commitments
Experience working alongside AEs and sales managers on live deals, and able to get a response from a busy AE while keeping the relationship strong
Sound judgment on exceptions: knows the difference between a case the rules already cover and one that needs a decision, and makes a clear recommendation on the second kind
Persistent, courteous follow-through with internal and external stakeholders, and doesn't let items slip past their deadline
Clear, concise writing: short messages people act on, and escalations that give the facts, the ask, and a recommendation
Comfortable with ambiguity and rules that change often: asks good questions, writes the answer down, and applies it consistently
Works comfortably with records and reports in Salesforce
Uses Claude or similar AI tools in day-to-day work
Preferred qualifications
Experience as a Partner Sales Manager or in a closely related role
Experience using Claude specifically in day-to-day work
Experience with partner funding, market development funds (MDF), or co-sell programs
Experience with order forms and SOW workflows
Experience selling into SMB or insurance
The annual compensation range for this role is listed below.
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
Annual Salary:
$170,000
—
$215,000 USD
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
For roles performing work in California:
We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
Learn about
our policy
for using AI in our application process.
leadSan Francisco, CA | New York City, NY; Work US hours with a regular overlap window with the London-based program lead, and hand off cleanly so Commercial sellers have coverage across time zones
Location: San Francisco; Austin; New York City
Workplace: Hybrid
In 2026, we launched Computer, the defining product for the new era of agentic AI. Millions of people and teams adopt Perplexity and Computer on their own, and our enterprise marketing programs bring in thousands more leads. We've grown this far without a marketing automation platform or a dedicated Marketing Operations team. We're ready to build both.
We're hiring our first Head of Marketing Operations. You'll choose and implement our first marketing automation platform. You'll own how every marketing and product lead is enriched, scored and routed. And you'll build the campaign operations, attribution and reporting that connect our B2B and enterprise marketing to pipeline and revenue.
You'll report to the Head of Revenue Operations and build a team. Your first direct report is a GTM Engineer, who builds our enrichment, scoring and routing systems in code. You set the definitions, strategy and priorities for that work, and the GTM Engineer is your force multiplier for delivering it.
Tech stack: Salesforce | Snowflake | dbt | Clay | Marketing automation (you'll choose it) | Reverse ETL (Hightouch or similar) | Routing and scheduling (Default, Chili Piper or similar) | Computer
WHY PERPLEXITY IS DIFFERENT
- Craftsmanship. We build high quality, tasteful products targeting both the AI native and AI curious.
- Ownership. You identify the problem, design the solution and ship it.
- Entrepreneurship. We think like founders, act with urgency, and hustle to deliver for each other and our users.
- Scholarship. Work among highly talented peers, pursuing knowledge and truth, upleveling ourselves, our teams, and our products.
- Partnership. We amplify each others' strengths, break down silos, and give selflessly to help our colleagues deliver excellence.
WHAT YOU'LL DO
- Build and lead the Marketing Operations team. Manage the GTM Engineer from day one, set the team's roadmap, and hire the next roles as the function grows. Stay hands-on while the team is small.
- Select and implement our marketing automation platform. Run the evaluation across established and AI-native platforms, covering requirements, integrations, security, scale and total cost. Then lead the rollout: the data model, the Salesforce sync, lifecycle stages, program templates, permissions and the migration of our existing B2B email programs.
- Own the lead lifecycle. Define lifecycle stages, qualification criteria, handoff SLAs and recycle rules with Marketing and Sales leadership. Make sure they are enforced the same way in the marketing automation platform and in Salesforce.
- Own enrichment, scoring and routing. You are accountable for every lead being complete, accurately scored on fit, intent and product usage, and sent to nurture or to a BDR, AE or Account Manager within SLA. The GTM Engineer builds and runs these systems. You direct the work, supply marketing engagement signals to the scoring model, and answer to Sales and Marketing for the results.
- Own or co-own the prospecting tools our BDRs use. Lead the implementation and evolution of these tools, which will be a combination of internally built applications and vendor solutions. Work with BDR leadership to set requirements, decide what to build and what to buy, drive adoption, and measure the impact on meetings and pipeline. The GTM Engineer delivers the internal builds and the integrations with vendor tools.
- Stand up account-based marketing and sales as a motion. Work with Sales and Marketing leadership to select and tier target accounts by fit, intent and product usage, and set the level of investment for each tier, from one-to-one plans for strategic accounts to scaled programs for the broader list. Map the buying group at each account and roll individual engagement up to an account-level score that tells BDRs and AEs when to act. Design the coordinated plays that Marketing, BDRs and AEs run together across email, ads, events and outbound, with clear triggers, owners and follow-up SLAs. Measure the program by account: buying-group coverage, engagement, meetings, pipeline and win rate against comparable non-target accounts. The GTM Engineer builds the account scoring, signals and orchestration behind these plays.
- Run nurture and campaign operations for B2B and enterprise marketing. Build the nurture tracks that leads enter when they aren't ready for sales, including entry and exit rules. Set up a repeatable way to build, test and launch email, webinar, event, paid and account-based programs. Keep a clean Salesforce campaign structure so every program rolls up correctly.
- Own attribution and marketing reporting. Build the tracking and lead source model, define how we measure pipeline that marketing sourced and influenced, and own the dashboards and weekly funnel review that leadership uses. Marketing and Revenue Operations should report the same numbers.
- Protect data quality, consent and deliverability. Own consent, preferences and suppression for B2B and enterprise marketing email under GDPR, CCPA and CAN-SPAM. Own sending-domain health and inbox placement for that email. The Growth team owns product and consumer lifecycle messaging, so agree shared rules with them on contact frequency, suppression and sending domains.
- Partner with Growth on web conversion. Growth owns the website, sign-up flows and in-product surfaces. You own what happens to a B2B lead after capture: form field standards, tracking parameters, consent capture, and a clean handoff into the marketing automation platform and Salesforce.
- Own the marketing technology stack and its budget. Evaluate vendors, manage renewals, add what the team needs and retire what it has outgrown.
- Set the operating rhythm. Run intake and prioritization for marketing operations requests, document every system, and train marketers and sellers on how to use what you build.
- Use AI to do more with a small team. Use Computer and other AI tools to automate campaign builds, data cleanup, reporting and lifecycle workflows.
WHAT SUCCESS LOOKS LIKE
In your first 30 days:
- Audit how leads are captured, enriched, scored, routed and emailed today, and document the gaps.
- Write the requirements for the marketing automation platform and start the evaluation.
- Agree with Growth on who owns which messages, audiences and sending domains.
In your first 60 days:
- Select the platform and start implementation with a clear rollout plan.
- Publish agreed lifecycle stage definitions and handoff SLAs.
- Set the GTM Engineer's priorities for enrichment, scoring and routing, and publish a baseline funnel report.
In your first 120 days:
- Take the platform live with a reliable Salesforce sync, consent and preference management, and the first nurture programs running.
- Have scoring and routing meet the agreed speed-to-lead SLA.
- Deliver a first attribution model that Marketing, Sales and Finance all use.
In your first 6 months:
- Build the team beyond the GTM Engineer, based on a hiring plan you've made the case for.
- Show a measurable lift in lead-to-meeting and meeting-to-opportunity conversion.
- Report marketing-sourced and marketing-influenced pipeline as one trusted number in company planning.
QUALIFICATIONS
- 8+ years in marketing operations or revenue operations at a B2B SaaS company, including 2+ years managing people.
- Experience at a company with a large consumer user base alongside an enterprise business, coordinating with a product lifecycle or growth team.
- You've led the selection and implementation of a marketing automation platform from scratch, or a full migration, including the Salesforce sync.
- Deep, hands-on expertise in at least one major platform, such as HubSpot or Marketo. You can still build in it yourself.
- You've designed, shipped and measured a lead scoring and routing model, with a lifecycle and SLAs that Sales followed.
- You've built attribution and pipeline reporting that Sales and Finance used to make decisions.
- Experience directing technical builders, such as GTM engineers, systems engineers or analysts. You can scope technical work, set priorities and judge the result.
- Working knowledge of the Salesforce data model (leads, contacts, accounts, opportunities, campaigns) and enough SQL to trace a record across systems.
- Working knowledge of consent and privacy rules (GDPR, CCPA, CAN-SPAM) and email deliverability (SPF, DKIM, DMARC, list hygiene).
- Clear communicator. You explain systems and data to executives without jargon, and turn business requests into requirements.
- Builder mindset. You're comfortable being the first hire in a function and creating structure where none exists.
NICE TO HAVE
- Experience in a hybrid product-led and sales-led motion, including product-qualified leads and mapping users to accounts.
- Experience with a warehouse-first stack: Snowflake, dbt, reverse ETL and Clay.
- Experience deploying AI-native marketing tools or agents in production.
- Experience running event and webinar operations, including lead capture and follow-up.
- Experience building a marketing operations team from the first hire.
Location: San Francisco; Austin; New York City
Workplace: Hybrid
In 2026, we launched Computer, the defining product for the new era of agentic AI. Millions of people and teams adopt Perplexity and Computer on their own, and our enterprise marketing programs bring in thousands more leads. We've grown this far without a marketing automation platform or a dedicated Marketing Operations team. We're ready to build both.
We're hiring our first Head of Marketing Operations. You'll choose and implement our first marketing automation platform. You'll own how every marketing and product lead is enriched, scored and routed. And you'll build the campaign operations, attribution and reporting that connect our B2B and enterprise marketing to pipeline and revenue.
You'll report to the Head of Revenue Operations and build a team. Your first direct report is a GTM Engineer, who builds our enrichment, scoring and routing systems in code. You set the definitions, strategy and priorities for that work, and the GTM Engineer is your force multiplier for delivering it.
Tech stack: Salesforce | Snowflake | dbt | Clay | Marketing automation (you'll choose it) | Reverse ETL (Hightouch or similar) | Routing and scheduling (Default, Chili Piper or similar) | Computer
WHY PERPLEXITY IS DIFFERENT
- Craftsmanship. We build high quality, tasteful products targeting both the AI native and AI curious.
- Ownership. You identify the problem, design the solution and ship it.
- Entrepreneurship. We think like founders, act with urgency, and hustle to deliver for each other and our users.
- Scholarship. Work among highly talented peers, pursuing knowledge and truth, upleveling ourselves, our teams, and our products.
- Partnership. We amplify each others' strengths, break down silos, and give selflessly to help our colleagues deliver excellence.
WHAT YOU'LL DO
- Build and lead the Marketing Operations team. Manage the GTM Engineer from day one, set the team's roadmap, and hire the next roles as the function grows. Stay hands-on while the team is small.
- Select and implement our marketing automation platform. Run the evaluation across established and AI-native platforms, covering requirements, integrations, security, scale and total cost. Then lead the rollout: the data model, the Salesforce sync, lifecycle stages, program templates, permissions and the migration of our existing B2B email programs.
- Own the lead lifecycle. Define lifecycle stages, qualification criteria, handoff SLAs and recycle rules with Marketing and Sales leadership. Make sure they are enforced the same way in the marketing automation platform and in Salesforce.
- Own enrichment, scoring and routing. You are accountable for every lead being complete, accurately scored on fit, intent and product usage, and sent to nurture or to a BDR, AE or Account Manager within SLA. The GTM Engineer builds and runs these systems. You direct the work, supply marketing engagement signals to the scoring model, and answer to Sales and Marketing for the results.
- Own or co-own the prospecting tools our BDRs use. Lead the implementation and evolution of these tools, which will be a combination of internally built applications and vendor solutions. Work with BDR leadership to set requirements, decide what to build and what to buy, drive adoption, and measure the impact on meetings and pipeline. The GTM Engineer delivers the internal builds and the integrations with vendor tools.
- Stand up account-based marketing and sales as a motion. Work with Sales and Marketing leadership to select and tier target accounts by fit, intent and product usage, and set the level of investment for each tier, from one-to-one plans for strategic accounts to scaled programs for the broader list. Map the buying group at each account and roll individual engagement up to an account-level score that tells BDRs and AEs when to act. Design the coordinated plays that Marketing, BDRs and AEs run together across email, ads, events and outbound, with clear triggers, owners and follow-up SLAs. Measure the program by account: buying-group coverage, engagement, meetings, pipeline and win rate against comparable non-target accounts. The GTM Engineer builds the account scoring, signals and orchestration behind these plays.
- Run nurture and campaign operations for B2B and enterprise marketing. Build the nurture tracks that leads enter when they aren't ready for sales, including entry and exit rules. Set up a repeatable way to build, test and launch email, webinar, event, paid and account-based programs. Keep a clean Salesforce campaign structure so every program rolls up correctly.
- Own attribution and marketing reporting. Build the tracking and lead source model, define how we measure pipeline that marketing sourced and influenced, and own the dashboards and weekly funnel review that leadership uses. Marketing and Revenue Operations should report the same numbers.
- Protect data quality, consent and deliverability. Own consent, preferences and suppression for B2B and enterprise marketing email under GDPR, CCPA and CAN-SPAM. Own sending-domain health and inbox placement for that email. The Growth team owns product and consumer lifecycle messaging, so agree shared rules with them on contact frequency, suppression and sending domains.
- Partner with Growth on web conversion. Growth owns the website, sign-up flows and in-product surfaces. You own what happens to a B2B lead after capture: form field standards, tracking parameters, consent capture, and a clean handoff into the marketing automation platform and Salesforce.
- Own the marketing technology stack and its budget. Evaluate vendors, manage renewals, add what the team needs and retire what it has outgrown.
- Set the operating rhythm. Run intake and prioritization for marketing operations requests, document every system, and train marketers and sellers on how to use what you build.
- Use AI to do more with a small team. Use Computer and other AI tools to automate campaign builds, data cleanup, reporting and lifecycle workflows.
WHAT SUCCESS LOOKS LIKE
In your first 30 days:
- Audit how leads are captured, enriched, scored, routed and emailed today, and document the gaps.
- Write the requirements for the marketing automation platform and start the evaluation.
- Agree with Growth on who owns which messages, audiences and sending domains.
In your first 60 days:
- Select the platform and start implementation with a clear rollout plan.
- Publish agreed lifecycle stage definitions and handoff SLAs.
- Set the GTM Engineer's priorities for enrichment, scoring and routing, and publish a baseline funnel report.
In your first 120 days:
- Take the platform live with a reliable Salesforce sync, consent and preference management, and the first nurture programs running.
- Have scoring and routing meet the agreed speed-to-lead SLA.
- Deliver a first attribution model that Marketing, Sales and Finance all use.
In your first 6 months:
- Build the team beyond the GTM Engineer, based on a hiring plan you've made the case for.
- Show a measurable lift in lead-to-meeting and meeting-to-opportunity conversion.
- Report marketing-sourced and marketing-influenced pipeline as one trusted number in company planning.
QUALIFICATIONS
- 8+ years in marketing operations or revenue operations at a B2B SaaS company, including 2+ years managing people.
- Experience at a company with a large consumer user base alongside an enterprise business, coordinating with a product lifecycle or growth team.
- You've led the selection and implementation of a marketing automation platform from scratch, or a full migration, including the Salesforce sync.
- Deep, hands-on expertise in at least one major platform, such as HubSpot or Marketo. You can still build in it yourself.
- You've designed, shipped and measured a lead scoring and routing model, with a lifecycle and SLAs that Sales followed.
- You've built attribution and pipeline reporting that Sales and Finance used to make decisions.
- Experience directing technical builders, such as GTM engineers, systems engineers or analysts. You can scope technical work, set priorities and judge the result.
- Working knowledge of the Salesforce data model (leads, contacts, accounts, opportunities, campaigns) and enough SQL to trace a record across systems.
- Working knowledge of consent and privacy rules (GDPR, CCPA, CAN-SPAM) and email deliverability (SPF, DKIM, DMARC, list hygiene).
- Clear communicator. You explain systems and data to executives without jargon, and turn business requests into requirements.
- Builder mindset. You're comfortable being the first hire in a function and creating structure where none exists.
NICE TO HAVE
- Experience in a hybrid product-led and sales-led motion, including product-qualified leads and mapping users to accounts.
- Experience with a warehouse-first stack: Snowflake, dbt, reverse ETL and Clay.
- Experience deploying AI-native marketing tools or agents in production.
- Experience running event and webinar operations, including lead capture and follow-up.
- Experience building a marketing operations team from the first hire.
Location: New York, NY
Workplace: Hybrid
ABOUT THE COMPANY
Rain makes the next generation of payments possible across the globe. We’re a lean and mighty team of passionate builders and veteran founders. Our infrastructure makes stablecoins usable in the real-world by powering card transactions, cross-border payments, B2B purchases, remittances, and more. We partner with fintechs, neobanks, and institutions to help them launch solutions that are global, inclusive, and efficient. You will have the opportunity to deliver massive impact at a hypergrowth company that is funded by some of the top investors in fintech, crypto, and SaaS, including Sapphire Ventures, Norwest, Galaxy Ventures, Lightspeed, Khosla, and several more. If you’re curious, bold, and excited to help shape a borderless financial future, we’d love to talk.
OUR ETHOS
We believe in an open and flat structure. You will be able to grow into the role that most aligns with your goals. Our team members at all levels have the freedom to explore ideas and impact the roadmap and vision of our company.
THE ROLE
We're hiring a Product Compliance Manager to make sure every product Rain ships is compliant by design. You'll sit between Product, Engineering, Legal and Compliance, turning regulations and card network rules into clear product requirements before code is written, not after launch.
Rain moves fast: partners go live in weeks, and new products like embedded wallets, credit and prepaid programs, and agent-issued virtual cards keep coming. You'll own the compliance review that lets that speed hold up with regulators, the networks, our bank partners and auditors.
WHAT YOU'LL DO
- Own product compliance reviews. Assess new products, features and partner programs end to end, from PRD to launch, and sign off on the compliance requirements each one needs.
- Translate rules into requirements. Turn regulations and network rules into concrete specs, controls and acceptance criteria that Product and Engineering can build against.
- Keep card programs network-compliant. Own adherence to Visa and Mastercard operating rules as a Principal Member, including program approvals, network registrations and periodic attestations.
- Cover consumer protection. Apply Reg E, Reg Z, TILA, UDAAP, ECOA and state requirements to cardholder agreements, disclosures, fees, rewards and dispute flows.
- Review partner programs. Assess partner use cases, marketing materials, cardholder terms and onboarding flows before launch, and monitor them after.
- Partner with Financial Crimes. Make sure KYC/KYB, sanctions screening and transaction monitoring requirements are built into products such as wallets, payouts, onramps and offramps.
- Track the landscape. Follow stablecoin, payments and money transmission developments in the US and abroad, including federal stablecoin rules and MiCA, and flag what changes our roadmap.
- Build the program. Maintain product compliance policies, the review process, a product risk inventory and the evidence trail that bank partners, networks, regulators and auditors ask for.
WHAT WE'RE LOOKING FOR
- 5+ years in product compliance, regulatory compliance or a similar role at a fintech, card issuer, program manager, sponsor bank or payments company.
- Hands-on knowledge of card issuing: Visa and/or Mastercard operating rules, prepaid and credit programs, and the issuer–processor–program manager model.
- Working knowledge of US consumer financial regulation, including Reg E, Reg Z, UDAAP and state money transmission rules.
- A track record of reviewing products before launch and writing requirements that engineers actually build from.
- Sound judgment on risk: you know when to say "yes, if" and when to say no, and you can explain both.
- Clear writing for very different readers, from an engineer's ticket to a bank partner's due diligence questionnaire.
NICE TO HAVE, BUT NOT MANDATORY
- Experience with stablecoins, digital assets or crypto-linked card programs.
- Exposure to international regimes such as MiCA, UK FCA rules or APAC payments licensing.
- Background at a Principal Member issuer or sponsor bank, including network audits or bank partner exams.
- Familiarity with BSA/AML, OFAC and FinCEN requirements.
- A JD or a certification such as CAMS or CRCM.
- Comfort reading API docs and working inside tools like Linear, Jira or Notion.
THINGS THAT ENABLE A FULFILLING, HEALTHY, AND HAPPY EXPERIENCE AT RAIN:
- Unlimited time off 🌴 Unlimited vacation can be daunting, so we require Rainmakers to take at least 10 days off.
- Flexible working ☕ We support a flexible workplace. If you feel comfortable at home, please work from home. If you’d like to work with others in an office, feel free to come in. We want everyone to be able to work in the environment in which they are their most confident and productive selves. New Rainmakers will receive a stipend to create a comfortable home environment.
- Easy to access benefits 🧠For US Rainmakers, we offer comprehensive health, dental, and vision plans for you and your dependents, as well as a 100% company subsidized life insurance plan.
- Retirement goals💡Plan for the future with confidence. We offer a 401(k) with a 4% company match.
- Equity plan 📦 We offer every Rainmaker an equity option plan so we can all benefit from our success.
- Rain Cards 🌧️ We want Rainmakers to be knowledgeable about our core products and services. To support this mission, we issue a card for our team to use for testing.
- Health and Wellness 📚 High performance begins from within. Rainmakers are welcome to use their card for eligible health and wellness spending like gym memberships/fitness classes, massages, acupuncture - whatever recharges you!
- Team summits ✨ Summits play an important role at Rain! Time spent together helps us get to know each other, strengthen our relationships, and build a common destiny. Expect team and company off-sites both domestically and internationally.
Location: Remote: United States
Workplace: Remote
At Render, we’re building the modern cloud platform for developers creating AI-native, full-stack, multi-service applications. Our mission is to eliminate the tradeoff between the power of hyperscalers and the simplicity of developer-friendly platforms—so teams can ship fast, scale reliably, and focus on their product, not infrastructure.
Unlike complex hyperscalers or ephemeral edge/serverless solutions, Render offers a developer-first experience with persistent compute, dynamic autoscaling, built-in orchestration, and observability, allowing teams to launch, scale, and manage real-world applications without writing infrastructure code or managing servers. Whether you're building LLM-powered applications, scalable SaaS products, or async processing pipelines, Render empowers teams to move fast and scale confidently from MVP to millions of users.
Our platform is trusted by over 7 million developers worldwide and continues to grow rapidly. In February 2026, we raised an additional $100M in Series C financing, bringing our total funding to $260M, to accelerate our vision of making cloud infrastructure both powerful and intuitive—designed for the speed of modern AI development.
We’re a diverse and talented team that values craft, velocity, and user experience. If you’re excited to help shape the future of the intelligent cloud and empower developers everywhere, we’d love to hear from you.
APPLYING TO RENDER
We're seeking candidates who possess high integrity, humility, and an insatiable drive to learn. Through reasoned discussions and continuous feedback, we strive to improve both individually and collectively. We foster an environment of mutual trust and respect, empowering effective debate to achieve the best outcomes for our customers and team.
We especially encourage members of underrepresented groups in the tech community to apply and understand that not all successful candidates will meet each requirement listed.
Our interview process is unique to each role, and we value the candidate experience just as much as our customer experience. We hope your conversations with us reflect a thoughtful process that is illuminative, enjoyable, and respectful of your time.
ABOUT THE ROLE
Render's mission is simple: eliminate the tedious work of building software by providing a cloud platform that just works.
We're evolving from the go-to platform for solo developers into the backbone for fast-scaling teams. Our brand has to evolve with us. Developers already love Render for how it feels to use; now the brand needs to carry that same clarity and confidence everywhere else: on our site, in our campaigns, on a conference floor, and in every launch we put into the world.
As Brand Designer, you'll be a core maker on the brand team. You'll take briefs and turn them into sharp, finished work across campaigns, launches, events, and everyday brand moments. You'll contribute ideas in concept development, own projects from first sketch to final files, and help keep the brand system consistent as it grows. You'll work closely with senior brand designers and creative leads, with plenty of room to take on bigger projects as you grow.
What makes this work hard and interesting: developers are a famously skeptical audience. They can spot marketing gloss from a mile away, and they reward brands that are honest, specific, and a little bit delightful. Great brand work here has to earn attention from people who don't want to be sold to. That takes real craft and a good sense of what engineers find genuine.
You'll join a design team that takes its craft seriously, with weekly critiques and deep collaboration with marketing, product, and engineering. You'll thrive here if you love making things, care deeply about the details, and want to grow your craft alongside people who will push you.
WHAT YOU'LL DO
- Create high-craft graphic design across the brand. Design key visuals, web and social assets, ads, presentations, print, and merch. Typography, layout, color, and composition are your everyday tools, and you'll bring care to every piece, no matter how small.
- Contribute to concept development. Join brainstorms and creative explorations with a steady stream of ideas. You'll sketch directions, build out options, and help the team find the concept that best fits the brief, then refine it until it's ready to ship.
- Design and extend campaigns. Working from a creative platform set with senior designers and marketing, you'll design campaign assets and adapt them across channels and formats. You'll keep the idea consistent from a homepage takeover to a social carousel to an email header.
- Bring the brand to events. Design materials for conferences, meetups, and Render-hosted gatherings, including booth graphics, signage, print collateral, and swag. You'll manage production details with vendors so the work looks as good in person as it did on screen.
- Own projects end to end. Take projects from brief to delivery with growing independence: clarify the ask, plan your time, share work early, take feedback well, and hand off clean, production-ready files.
- Use and help evolve the brand system. Work fluently within our visual identity and guidelines, spot gaps, and contribute new templates, components, and assets that make on-brand work easier for everyone.
- Grow your craft through critique. Present your work in weekly critiques, give thoughtful feedback to peers, and learn from senior designers as you take on larger and more ambiguous projects.
- Collaborate across the company. Partner with marketing, product, and engineering on day-to-day requests and launches. You'll communicate clearly about timelines and tradeoffs and keep stakeholders in the loop.
WHAT WE'RE LOOKING FOR
- 4+ years of brand or graphic design experience, in-house, at an agency, or a mix of both. We care more about the quality of your work than your title.
- Strong graphic design fundamentals. You have a sharp eye for typography, layout, color, and hierarchy, and your portfolio shows polished work that holds up across sizes and formats.
- Experience contributing to concepts. You can show how you've helped shape an idea, not just execute one: the sketches, the explorations, and how your thinking moved the work forward.
- Campaign and launch work. You've designed assets for campaigns or product launches across digital, social, and print, and you know how to keep an idea consistent across many formats.
- Some event or physical design experience. You've designed for print production, signage, booths, or merch, and you understand what it takes to get files ready for the real world.
- Comfort working within a brand system. You can work fluently inside an established identity and know when to stretch it thoughtfully.
- Curiosity about developers. You don't need a technical background, but you're interested in how developers think and what kind of brand they trust.
- Ownership and reliability. You manage your own projects, hit deadlines, and know when to ask for direction. You take feedback well and use it to make the work better.
- Clear, collaborative communication. You can present your work, explain your choices, and work smoothly with marketing, product, and engineering partners.
NICE-TO-HAVES
- Animation and motion design. You can add motion to brand work, such as animated social posts, logo stings, or simple launch videos. Experience with After Effects, Cavalry, Rive, or Lottie is a plus.
- Interactive design and experiences. You've designed interactive web moments, microsites, or playful experiments that invite people to engage.
- Comfort near code. Some familiarity with HTML, CSS, or prototyping tools that help you test interactive ideas.
- Experience at a developer tools or technical company.
- Illustration or 3D skills that expand what the brand can do in-house.
- Curiosity about AI-assisted design and how new tools can speed up exploration.
- Side projects that show your craft and point of view.
If this role excites you but you don’t meet every single requirement, we’d still love to hear from you—your unique experience might be just what we need.
BENEFITS
- 4 weeks of paid vacation.
- 14 weeks of fully paid parental leave for all parents to bond with a newly born, adopted, or fostered child. We will also work with you to create a supportive plan of return.
- Long-term disability, life insurance, and 401K plans.
- 100% employer-paid medical coverage and 99% employer-paid dental and vision coverage for you and a dependent. FSAs and HSAs are available as well.
- Monthly lifestyle stipend for wellness, mental health and therapy, hobbies, etc.
- Monthly cell phone and internet subsidy.
- Commuter benefits for Renders in the Bay Area, and home office stipends for remote Renders.
- Continuous learning benefits & related support.
This position is generally not eligible for new visa sponsorship. At Render's discretion, the business may sponsor existing visa transfers. Applicants who require sponsorship must receive business authorization.
Render is an equal-opportunity employer. We know that employing a team rich in diverse thoughts, experiences, and opinions allows our employees, product, and community to flourish. We make all employment decisions including hiring, evaluation, termination, promotional, and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
We encourage all who are interested to apply. We can't wait to hear from you!
Render — CCPA Applicant Privacy Notice https://drive.google.com/file/d/1wKr9IejoT5McFrs9I2mahQnf6AFwb3z2/view
Render — GDPR Applicant Privacy Notice https://drive.google.com/file/d/1_8jtyXQ1HdRdTdQn9sZ7n-R-zAGBmsFa/view
Location: Remote: United States
Workplace: Remote
At Render, we’re building the modern cloud platform for developers creating AI-native, full-stack, multi-service applications. Our mission is to eliminate the tradeoff between the power of hyperscalers and the simplicity of developer-friendly platforms—so teams can ship fast, scale reliably, and focus on their product, not infrastructure.
Unlike complex hyperscalers or ephemeral edge/serverless solutions, Render offers a developer-first experience with persistent compute, dynamic autoscaling, built-in orchestration, and observability, allowing teams to launch, scale, and manage real-world applications without writing infrastructure code or managing servers. Whether you're building LLM-powered applications, scalable SaaS products, or async processing pipelines, Render empowers teams to move fast and scale confidently from MVP to millions of users.
Our platform is trusted by over 7 million developers worldwide and continues to grow rapidly. In February 2026, we raised an additional $100M in Series C financing, bringing our total funding to $260M, to accelerate our vision of making cloud infrastructure both powerful and intuitive—designed for the speed of modern AI development.
We’re a diverse and talented team that values craft, velocity, and user experience. If you’re excited to help shape the future of the intelligent cloud and empower developers everywhere, we’d love to hear from you.
APPLYING TO RENDER
We're seeking candidates who possess high integrity, humility, and an insatiable drive to learn. Through reasoned discussions and continuous feedback, we strive to improve both individually and collectively. We foster an environment of mutual trust and respect, empowering effective debate to achieve the best outcomes for our customers and team.
We especially encourage members of underrepresented groups in the tech community to apply and understand that not all successful candidates will meet each requirement listed.
Our interview process is unique to each role, and we value the candidate experience just as much as our customer experience. We hope your conversations with us reflect a thoughtful process that is illuminative, enjoyable, and respectful of your time.
ABOUT THE ROLE
Render's mission is simple: eliminate the tedious work of building software by providing a cloud platform that just works.
We're evolving from the go-to platform for solo developers into the backbone for fast-scaling teams. Our brand has to evolve with us. Developers already love Render for how it feels to use; now the brand needs to carry that same clarity and confidence everywhere else: on our site, in our campaigns, on a conference floor, and in every launch we put into the world.
As Staff Brand Designer, you'll set the creative direction for how Render looks, sounds, and shows up. You'll take ideas from a blank page to a shipped campaign, build the visual system that holds it all together, and raise the craft bar for everyone who touches the brand. This is a senior IC role with real scope: you'll own work end to end, shape brand strategy alongside marketing leadership, and lead by example through the quality of what you make.
What makes this work hard and interesting: developers are a famously skeptical audience. They can spot marketing gloss from a mile away, and they reward brands that are honest, specific, and a little bit delightful. Great brand work here has to earn attention from people who don't want to be sold to. That means ideas with real substance, design with genuine craft, and a voice that respects how engineers think.
You'll join a design team that takes its craft seriously, with weekly critiques and deep collaboration with marketing, product, and engineering. You'll thrive here if you love building ideas from scratch, can move between big concepts and pixel-level detail in the same day, and want your work to define how a generation of developers sees Render.
WHAT YOU'LL DO
- Set the creative direction for Render's brand. Define and evolve how Render looks and feels across every touchpoint: website, launches, social, ads, swag, events, and beyond. You'll hold the vision and make sure every expression of the brand feels like it came from the same confident, thoughtful place.
- Lead concept development from blank page to big idea. You'll generate, pressure-test, and sell creative concepts that are smart, specific, and unmistakably Render. You know how to explore widely, narrow fast, and articulate why an idea works, not just how it looks.
- Own campaigns end to end. From brand moments to product launches to integrated campaigns, you'll shape the creative platform, design the key visuals, and extend them across channels and formats. You'll partner with marketing on goals and messaging, then bring the idea to life with craft and consistency.
- Bring the brand to life in physical space. Design event experiences for conferences, meetups, booths, and Render-hosted gatherings, from environmental graphics and signage to merch and print. You'll make Render the booth developers go out of their way to visit.
- Push graphic design craft to its highest level. Typography, layout, color, illustration, iconography, and art direction are your core tools. You'll produce work that other designers study, and you'll sweat the details that make it feel inevitable.
- Build and steward the brand system. Evolve our visual identity, guidelines, templates, and asset libraries so that the brand scales with the company. You'll make it easy for others to do great on-brand work without you in the room.
- Art direct and collaborate with outside partners. When the work calls for it, you'll brief and direct illustrators, photographers, motion studios, and agencies, keeping the output sharp and true to the brand.
- Raise the bar across the team. As a Staff designer, you'll lead through your work and your feedback. You'll mentor other designers, contribute a strong point of view in weekly critiques, and help define what great brand work means at Render.
- Partner across the company. Brand lives at the intersection of marketing, product, engineering, and leadership. You'll communicate clearly, align stakeholders around creative direction, and make the case for bold, considered work inside business conversations.
WHAT WE'RE LOOKING FOR
- 10+ years of brand and graphic design experience, including time leading creative direction for a brand, campaign, or major launch. We care more about the impact and quality of your work than your title, but you've operated at a senior level and set the direction others follow.
- World-class graphic design craft. You have a deep command of typography, layout, color, and composition, and an eye for detail that borders on obsessive. Your portfolio shows work that other designers admire and that holds up at every scale, from a social tile to a 20-foot banner.
- A track record of concept development. You can show the thinking behind the work: how you got from a brief to an idea, the directions you explored, and why the final concept was the right one. You're as strong with ideas as you are with execution.
- Campaign experience across channels. You've led integrated campaigns from creative platform to final assets, across digital, social, out-of-home, print, and video. You know how to build an idea that flexes across formats without losing its spine.
- Event and physical brand experience. You've designed for real-world spaces, such as conference booths, environmental graphics, signage, print, or merch, and you understand how brand translates when people can walk around it.
- Brand systems thinking. You've built or evolved a visual identity and know how to create guidelines, templates, and tools that let a brand scale without getting diluted.
- A genuine interest in developer culture. You don't need to write code, but you're curious about how developers think, what they respect, and what makes them roll their eyes. Experience designing for a technical audience is a strong plus.
- Strong creative judgment and the ability to prioritize. You know when to go big and when to ship something simple and sharp. You can balance a long-term brand vision with the realities of a fast-moving company.
- Clear, persuasive communication. You can present and defend creative work to leadership, give and receive candid feedback, and collaborate generously with marketing, product, and engineering partners.
NICE-TO-HAVES
- Animation and motion design. You can bring a brand to life in motion, whether that's animated logos, launch videos, social motion, or kinetic type. Experience with tools like After Effects, Cavalry, Rive, or Lottie is a plus.
- Interactive design and experiences. You've designed interactive web moments, launch microsites, playful experiments, or installations that invite people to engage rather than just look.
- Comfort near code. Familiarity with HTML, CSS, WebGL, creative coding, or prototyping tools that help you build and test interactive ideas yourself.
- Experience at a developer tools, infrastructure, or technical company. You've seen what resonates with engineers and what falls flat.
- Illustration or 3D skills that expand what the brand can do in-house.
- Curiosity about AI-assisted design and how new tools can speed up exploration without lowering the bar.
- Writing, talks, or side projects that show your craft and point of view.
If this role excites you but you don’t meet every single requirement, we’d still love to hear from you—your unique experience might be just what we need.
BENEFITS
- 4 weeks of paid vacation.
- 14 weeks of fully paid parental leave for all parents to bond with a newly born, adopted, or fostered child. We will also work with you to create a supportive plan of return.
- Long-term disability, life insurance, and 401K plans.
- 100% employer-paid medical coverage and 99% employer-paid dental and vision coverage for you and a dependent. FSAs and HSAs are available as well.
- Monthly lifestyle stipend for wellness, mental health and therapy, hobbies, etc.
- Monthly cell phone and internet subsidy.
- Commuter benefits for Renders in the Bay Area, and home office stipends for remote Renders.
- Continuous learning benefits & related support.
This position is generally not eligible for new visa sponsorship. At Render's discretion, the business may sponsor existing visa transfers. Applicants who require sponsorship must receive business authorization.
Render is an equal-opportunity employer. We know that employing a team rich in diverse thoughts, experiences, and opinions allows our employees, product, and community to flourish. We make all employment decisions including hiring, evaluation, termination, promotional, and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
We encourage all who are interested to apply. We can't wait to hear from you!
Render — CCPA Applicant Privacy Notice https://drive.google.com/file/d/1wKr9IejoT5McFrs9I2mahQnf6AFwb3z2/view
Render — GDPR Applicant Privacy Notice https://drive.google.com/file/d/1_8jtyXQ1HdRdTdQn9sZ7n-R-zAGBmsFa/view
Location: New York, NY (HQ); San Francisco, CA
Workplace: Hybrid
ABOUT RAMP
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
ABOUT THE ROLE
Ramp's Enterprise Customer Success Managers on the Lifecycle team don't stop at go-live — they make sure customers keep getting more from Ramp as their business grows. Ramp has grown its product suite significantly over the last several years. As we've matured as an organization, our customer relationships have grown more complex too: customers are buying more of the platform at once, running it across more entities and teams, and relying on it for more of how their finance function operates. Hitting an activation milestone doesn't mean the job's finished. Too often, a feature that could solve a real problem goes unused because no one is there to show how it would work in that customer's business.
That's where you come in. This is a role for people who understand how finance teams actually run, who think in years rather than quarters, and who already use AI the way surgeons use instruments: not occasionally, not as an experiment, but as the default way they work. You'll own the customer experience after implementation for a book of Ramp's highest-potential enterprise customers, partnering with Account Management on long-term account strategy. You'll also be one of the first Lifecycle CSMs on a newly formed team, helping define how Ramp earns and keeps the trust of its most important customers.
WHAT YOU'LL DO
- Own the post-implementation experience for a book of enterprise customers, with clear accountability for sustained adoption, customer satisfaction, and renewal readiness
- Drive sustained adoption by understanding each customer's goals and guiding them toward the workflows that improve outcomes for their business — including the products and features they've already purchased but haven't fully put to work
- Act as each customer's expert in finance workflows: understand how they run their business, advise on decisions as their needs change, and make the value of new Ramp capabilities clear in their context
- Build multi-threaded relationships across every account and partner with Account Management on executive relationships, so the account stays steady through change like a new Controller or CFO
- Partner with Account Management on QBRs and executive business reviews, quantifying Ramp's impact in the language CFOs and Controllers care about — close cycle improvement, spend visibility, savings, and ROI — not just product usage metrics
- Spot opportunities for growth and bring them to Account Management, who owns renewals and expansion; as customers add products, drive ongoing activation so they reach value quickly
- Run your book on data: monitor usage, CP, and risk signals, get ahead of challenges and escalations, and see them through to resolution well before renewal is on the calendar
- Use AI tools daily to prepare for customer calls, build materials, synthesize data, identify account risk, and operate at a pace traditional methods can't match
- Bring customer feedback back into Ramp — surfacing patterns, gaps, and opportunities from your accounts to shape how Ramp evolves
- Help build the motion from the ground up: executive sponsor programs, champion groups, churn reviews, and the playbooks every future Lifecycle CSM will run
MUST-HAVES
- Long-term account ownership — You've owned a book of customers past launch and through renewal, and you have measurable retention, adoption, or satisfaction results to show for it. Finance or fintech context is a plus but not required.
- Customer experience mindset — You measure success by how customers feel about working with you, not only by milestones hit. You get ahead of problems before customers raise them and own escalations through resolution.
- Executive relationship building — You build multi-threaded relationships across finance, operations, and the C-suite. When your champion leaves, the account doesn't leave with them.
- Financial impact communication — You can walk a CFO through the value Ramp has delivered, connect adoption to P&L outcomes, and help make the case for continued investment in financial terms, not product terms. A finance background is not required — fluency is.
- AI fluency as a daily habit — You already use AI tools habitually in your work. You use them to prep for calls, synthesize information, build customer-facing materials, and automate repetitive tasks. This is how you work, not something you're exploring. Ramp is a builder culture: if you don't instinctively reach for AI before doing things manually, this role will be a hard adjustment.
- Data-driven book management — You prioritize your time based on usage, revenue, and risk signals, not on who emailed last. You can spot an at-risk account months before renewal and know what to do about it.
- Technical and systems acumen — You're comfortable around major ERP platforms (NetSuite, SAP S/4HANA, Workday, Sage Intacct, or similar) and understand how Ramp fits into a customer's finance stack. You don't need to code, but you can diagnose what's blocking adoption and bring in the right technical partner.
- Builder mindset — You're energized by building something that doesn't exist yet. This team is new, and you'll help shape the playbooks, programs, and rituals that define how Lifecycle CSMs work, all while running your own book. You bring structure to ambiguity and iterate quickly when something isn't working.
- 7+ years in enterprise customer success, account management, or consulting — You've spent enough time with complex organizations and senior stakeholders that it's second nature. You know how to keep an enterprise customer successful long after the launch.
NICE-TO-HAVES
- Consumption-based revenue experience — You've worked with a product where value is measured in usage or spend, not seats, and know how to grow adoption after the contract is signed.
- Finance domain depth — Exposure to FP&A, accounting software ecosystems (NetSuite, Sage, QuickBooks, Xero), expense management, or CFO-adjacent workflows. Accelerates credibility with Ramp's customer base.
- Demonstrated commercial impact — You can point to retention, adoption, or renewal outcomes with specific metrics attached — not described in general terms.
- Background at an AI-first or AI transformation company — not just a company that uses AI, but one where rethinking workflows around it was part of the product or culture
- High-growth or startup experience (comfort operating in ambiguity and rapid change)
BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL)
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
UNITED STATES
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- One Medical annual membership
- 401(k), including employer match on contributions made while employed by Ramp
- Fertility HRA (up to $10,000 per year)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
- Pet insurance
- In-office perks: lunch, snacks, drinks, and more
- Relocation expense coverage to NYC or SF (if needed)
CANADA
- Group medical, dental, and vision coverage through Sun Life
- Life, AD&D, and disability coverage
- Fertility drug coverage (up to $4,000 lifetime)
- Group Retirement Plan with employer match (RRSP + DPSP)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
- Employee Assistance Program and virtual care through Lumino Health
UNITED KINGDOM
- Private medical insurance through Freedom Elite
- Virtual GP and at-home care via eMed x Livi
- Workplace pension through Penfold, with salary sacrifice option
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay
REFERRAL INSTRUCTIONS
If you are being referred for the role, please contact that person to apply on your behalf.
OTHER NOTICES
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice
Location: New York, NY (HQ); San Francisco, CA
Workplace: Hybrid
ABOUT RAMP
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
ABOUT THE ROLE
Ramp's Mid-Market Customer Success Managers on the Lifecycle team don't stop at go-live — they make sure customers keep getting more from Ramp as their business grows. Ramp has grown its product suite significantly over the last several years. As we've matured as an organization, our customer relationships have grown more complex too: customers are buying more of the platform at once, running it across more entities and teams, and relying on it for more of how their finance function operates. Hitting an activation milestone doesn't mean the job's finished. Too often, a feature that could solve a real problem goes unused because no one is there to show how it would work in that customer's business.
That's where you come in. This is a role for people who understand how finance teams actually run, who think in years rather than quarters, and who already use AI the way surgeons use instruments: not occasionally, not as an experiment, but as the default way they work. You'll own the customer experience after implementation for a book of mid-market customers, partnering with Account Management on long-term account strategy. You'll also be one of the first Lifecycle CSMs on a newly formed team, helping define how Ramp earns and keeps the trust of its customers.
WHAT YOU'LL DO
1. Own the post-implementation experience for a book of mid-market customers, with clear accountability for sustained adoption, customer satisfaction, and renewal readiness
2. Drive sustained adoption by understanding each customer's goals and guiding them toward the workflows that improve outcomes for their business — including the products and features they've already purchased but haven't fully put to work
3. Act as each customer's expert in finance workflows: understand how they run their business, advise on decisions as their needs change, and make the value of new Ramp capabilities clear in their context
4. Build multi-threaded relationships in every account, including finance leadership relationships you own, so the account stays steady through change like a new Controller or CFO
5. Partner with Account Management on QBRs and business reviews, quantifying Ramp's impact in the language CFOs and Controllers care about — close cycle improvement, spend visibility, savings, and ROI — not just product usage metrics
6. Spot opportunities for growth and bring them to Account Management, who owns renewals and expansion; as customers add products, drive ongoing activation so they reach value quickly
7. Run your book on data: monitor usage, CP, and risk signals, prioritize where your time goes, and get ahead of challenges and escalations before they reach renewal
8. Use AI tools daily to prepare for customer calls, build materials, synthesize data, identify account risk, and operate at a pace traditional methods can't match
9. Bring customer feedback back into Ramp — surfacing patterns, gaps, and opportunities from your accounts to shape how Ramp evolves
10. Turn what works into repeatable plays, programs, and automations that scale across your book and the team
WHAT YOU'LL NEED
- 5+ years of customer-facing experience in customer success, account management, or consulting, with a proven, consistent track record of retaining customers and exceeding goals
- Experience owning a book of customers past launch and through renewal, with measurable retention, adoption, or satisfaction results; finance or fintech context is a plus but not required
- A customer experience mindset — you get ahead of problems before customers raise them and own escalations through resolution
- AI fluency as a daily habit — you already use AI tools habitually to prep for calls, synthesize information, build customer-facing materials, and automate repetitive tasks; this is how you work, not something you're exploring
- Ability to communicate Ramp's impact in financial terms — walking a Controller through the value Ramp has delivered and connecting adoption to P&L outcomes
- A data-driven approach to managing a book — you prioritize based on usage, revenue, and risk signals and can spot an at-risk account well before renewal
- Technical and systems acumen to understand how Ramp fits into a customer's finance stack, diagnose what's blocking adoption, and bring in the right technical partner
- A builder mindset — this team is new, and you're energized by shaping the playbooks, programs, and rituals that define how Lifecycle CSMs work while running your own book; you bring structure to ambiguity and iterate quickly
- Strong collaboration and influencing skills across Sales, Account Management, Product, Operations, and other GTM teams
NICE TO HAVES
1. Experience with a consumption-based product where value is measured in usage or spend, not seats
2. Exposure to FP&A, accounting software ecosystems (NetSuite, Sage, QuickBooks, Xero), expense management, or CFO-adjacent workflows
3. Demonstrated commercial impact — retention, adoption, or renewal outcomes with specific metrics attached
4. Background at an AI-first or AI transformation company where rethinking workflows around AI was part of the product or culture
5. High-growth or startup experience with comfort operating in ambiguity and rapid change
BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL)
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
UNITED STATES
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- One Medical annual membership
- 401(k), including employer match on contributions made while employed by Ramp
- Fertility HRA (up to $10,000 per year)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
- Pet insurance
- In-office perks: lunch, snacks, drinks, and more
- Relocation expense coverage to NYC or SF (if needed)
CANADA
- Group medical, dental, and vision coverage through Sun Life
- Life, AD&D, and disability coverage
- Fertility drug coverage (up to $4,000 lifetime)
- Group Retirement Plan with employer match (RRSP + DPSP)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
- Employee Assistance Program and virtual care through Lumino Health
UNITED KINGDOM
- Private medical insurance through Freedom Elite
- Virtual GP and at-home care via eMed x Livi
- Workplace pension through Penfold, with salary sacrifice option
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay
REFERRAL INSTRUCTIONS
If you are being referred for the role, please contact that person to apply on your behalf.
OTHER NOTICES
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice
Location: San Francisco; Austin; New York City
Workplace: Hybrid
In 2026, we launched Computer, the defining product for the new era of agentic AI. Millions of people and teams adopt Perplexity and Computer on their own, and our marketing programs bring in thousands more leads. To turn that demand into pipeline, every lead has to be enriched, scored, and routed to the right next step within minutes.
We're hiring a Growth GTM Engineer on the Revenue Operations team to own the lead-to-engagement engine. You'll orchestrate enrichment across marketing and product leads.
You'll build the scoring models that combine firmographic and technographic fit with demonstrated intent and product behavior. You'll own the routing that sends each lead back to Marketing for nurture or to BDRs and Sales for engagement. And you'll help build the custom internal apps our reps use to research, prioritize and engage prospects.
You'll report to the Head of Marketing Operations, who sets the priorities for this work and owns our marketing automation platform, campaigns and attribution.
You'll write production code, own the data and logic between our warehouse and Salesforce, and measure everything you build against meetings, pipeline and revenue.
Tech stack: Salesforce | Snowflake | dbt | Python | TypeScript | Clay | Reverse ETL (Hightouch or similar) | Routing and scheduling (Default, Chili Piper or similar) | LLM APIs
WHY PERPLEXITY IS DIFFERENT
- Craftsmanship. We build high quality, tasteful products targeting both the AI native and AI curious.
- Ownership. You identify the problem, design the solution and ship it.
- Entrepreneurship. We think like founders, act with urgency, and hustle to deliver for each other and our users.
- Scholarship. Work among highly talented peers, pursuing knowledge and truth, upleveling ourselves, our teams, and our products.
- Partnership. We amplify each others' strengths, break down silos, and give selflessly to help our colleagues deliver excellence.
WHAT YOU'LL DO
- Own enrichment orchestration. Design and run waterfall enrichment across third-party data providers, AI research agents and first-party data for every marketing and product lead. Handle lead-to-account matching, deduplication, field governance, data freshness and provider cost, so every record is complete, accurate and ready to act on.
- Own and iterate on lead and account scoring. Build fit models from firmographic and technographic attributes such as industry, size, region, tech stack, AI maturity and buying-committee coverage. Combine them with intent and behavior signals: web and content engagement, email and campaign engagement from Marketing Operations, third-party intent, event activity, and product usage signals from the Growth team. Calibrate the models against closed-won and closed-lost data, version them, and explain to Sales why a lead scored the way it did.
- Own lead routing. Design the decision logic that sends each lead to Marketing for nurture or to a BDR, AE or Account Manager for engagement, based on score, segment, territory, account ownership, capacity and existing opportunities. Co-define lifecycle stages, handoff SLAs, recycle rules and speed-to-lead triggers with the Head of Marketing Operations, and enforce them in Salesforce and our routing tools.
- Close the feedback loop. Instrument the funnel from lead creation to MQL, meeting, opportunity and closed-won. Find where leads stall, which sources and signals predict pipeline, and whether our qualification criteria still hold, then send those insights back into scoring, routing and Marketing programs. Supply the data behind attribution, which the Head of Marketing Operations owns.
- Help build custom internal apps for prospect engagement. Ship the tools reps use every day, such as account and prospect research briefs, signal-triggered alerts in Slack and Salesforce, prioritized call and outreach queues, and LLM-powered agents that draft personalized outreach and prepare reps before first touch. Run them like products: talk to users, track adoption and retire what doesn't get used. These apps are part of our BDR prospecting toolset, a combination of internal builds and vendor solutions that the Head of Marketing Operations owns or co-owns. Deliver against that roadmap, including integrating vendor tools with Salesforce and our data layer.
- Be the technical owner of the lead data layer. Build and maintain the dbt models, reverse ETL syncs, APIs and webhooks that connect Snowflake, Salesforce, marketing automation, enrichment providers and engagement tools. Make sure data flows are observable, tested and trusted. Support the rollout of our first marketing automation platform by building the Salesforce and warehouse side of its sync.
- Partner across the business. Work with Marketing, Growth, BDR and Sales leadership, Data Science and Sales Systems to turn messy processes into durable systems. Work with the Growth team, using the PLG signals they publish to drive scoring and routing.
WHAT SUCCESS LOOKS LIKE
In your first 30 days:
- Audit the current enrichment coverage, scoring logic, routing rules and lead SLAs, and document the gaps that cost us pipeline.
In your first 90 days:
- Ship an enrichment waterfall with measurable gains in fill rate and accuracy.
- Ship an evolution of our unified scoring model that combines fit, intent and product signals, with a published rubric Sales trusts.
- Ship routing that sends every lead to nurture or sales within an agreed SLA, with dashboards that show speed to lead and conversion by route.
In your first 6 months:
- Ship at least one rep-facing engagement app or agent with sustained weekly use by BDRs and AEs.
- Show a measurable lift in MQL-to-meeting and meeting-to-opportunity conversion.
QUALIFICATIONS
- 4+ years in GTM engineering, RevOps or Marketing Ops engineering, growth engineering, or data engineering in a B2B SaaS environment, including at least 2 years building enrichment, scoring or routing systems.
- Commercial instinct. You start from a revenue problem, like "inbound enterprise leads wait too long for a first touch," and work back to the data, logic or tool that fixes it.
- Strong SQL and experience building data models in a warehouse (Snowflake, dbt or similar). You pull your own data.
- Production code in Python or TypeScript. You've shipped internal tools, integrations or agents that real users depend on.
- Deep working knowledge of the Salesforce data model (leads, contacts, accounts, opportunities, campaigns, ownership), and experience automating within it and integrating with it.
- Hands-on experience with enrichment and intent providers and orchestration tools, such as Clay, ZoomInfo, Apollo, Clearbit, 6sense, Demandbase or Common Room.
- Fluency with funnel mechanics: lead lifecycle design, scoring models, routing and assignment logic, SLAs, attribution data and conversion metrics.
- Comfort with REST APIs, webhooks, OAuth, rate limits and error handling across third-party GTM tools.
- Operator and business partner mindset. You work directly with reps and marketers, ship fixes quickly, and don't need a PM to translate requests.
NICE TO HAVE
- Experience in a hybrid PLG and sales-led motion: product-qualified leads, mapping users to accounts, and sales-assist routing.
- Experience with routing and scheduling tools (Default, Chili Piper, LeanData) and reverse ETL (Hightouch, Census, Polytomic).
- Experience building LLM-powered research, personalization or qualification agents, including evaluation and monitoring.
- Experience with statistical or ML-based scoring (logistic regression, gradient boosting) and model calibration.
- Entity resolution and domain-matching experience at scale.
- Prior GTM Engineer experience at a GTM-tooling or AI-native company.
Location: San Francisco; Austin; New York City
Workplace: Hybrid
In 2026, we launched Computer, the defining product for the new era of agentic AI. Millions of people and teams adopt Perplexity and Computer on their own, and our marketing programs bring in thousands more leads. To turn that demand into pipeline, every lead has to be enriched, scored, and routed to the right next step within minutes.
We're hiring a Growth GTM Engineer on the Revenue Operations team to own the lead-to-engagement engine. You'll orchestrate enrichment across marketing and product leads.
You'll build the scoring models that combine firmographic and technographic fit with demonstrated intent and product behavior. You'll own the routing that sends each lead back to Marketing for nurture or to BDRs and Sales for engagement. And you'll help build the custom internal apps our reps use to research, prioritize and engage prospects.
You'll report to the Head of Marketing Operations, who sets the priorities for this work and owns our marketing automation platform, campaigns and attribution.
You'll write production code, own the data and logic between our warehouse and Salesforce, and measure everything you build against meetings, pipeline and revenue.
Tech stack: Salesforce | Snowflake | dbt | Python | TypeScript | Clay | Reverse ETL (Hightouch or similar) | Routing and scheduling (Default, Chili Piper or similar) | LLM APIs
WHY PERPLEXITY IS DIFFERENT
- Craftsmanship. We build high quality, tasteful products targeting both the AI native and AI curious.
- Ownership. You identify the problem, design the solution and ship it.
- Entrepreneurship. We think like founders, act with urgency, and hustle to deliver for each other and our users.
- Scholarship. Work among highly talented peers, pursuing knowledge and truth, upleveling ourselves, our teams, and our products.
- Partnership. We amplify each others' strengths, break down silos, and give selflessly to help our colleagues deliver excellence.
WHAT YOU'LL DO
- Own enrichment orchestration. Design and run waterfall enrichment across third-party data providers, AI research agents and first-party data for every marketing and product lead. Handle lead-to-account matching, deduplication, field governance, data freshness and provider cost, so every record is complete, accurate and ready to act on.
- Own and iterate on lead and account scoring. Build fit models from firmographic and technographic attributes such as industry, size, region, tech stack, AI maturity and buying-committee coverage. Combine them with intent and behavior signals: web and content engagement, email and campaign engagement from Marketing Operations, third-party intent, event activity, and product usage signals from the Growth team. Calibrate the models against closed-won and closed-lost data, version them, and explain to Sales why a lead scored the way it did.
- Own lead routing. Design the decision logic that sends each lead to Marketing for nurture or to a BDR, AE or Account Manager for engagement, based on score, segment, territory, account ownership, capacity and existing opportunities. Co-define lifecycle stages, handoff SLAs, recycle rules and speed-to-lead triggers with the Head of Marketing Operations, and enforce them in Salesforce and our routing tools.
- Close the feedback loop. Instrument the funnel from lead creation to MQL, meeting, opportunity and closed-won. Find where leads stall, which sources and signals predict pipeline, and whether our qualification criteria still hold, then send those insights back into scoring, routing and Marketing programs. Supply the data behind attribution, which the Head of Marketing Operations owns.
- Help build custom internal apps for prospect engagement. Ship the tools reps use every day, such as account and prospect research briefs, signal-triggered alerts in Slack and Salesforce, prioritized call and outreach queues, and LLM-powered agents that draft personalized outreach and prepare reps before first touch. Run them like products: talk to users, track adoption and retire what doesn't get used. These apps are part of our BDR prospecting toolset, a combination of internal builds and vendor solutions that the Head of Marketing Operations owns or co-owns. Deliver against that roadmap, including integrating vendor tools with Salesforce and our data layer.
- Be the technical owner of the lead data layer. Build and maintain the dbt models, reverse ETL syncs, APIs and webhooks that connect Snowflake, Salesforce, marketing automation, enrichment providers and engagement tools. Make sure data flows are observable, tested and trusted. Support the rollout of our first marketing automation platform by building the Salesforce and warehouse side of its sync.
- Partner across the business. Work with Marketing, Growth, BDR and Sales leadership, Data Science and Sales Systems to turn messy processes into durable systems. Work with the Growth team, using the PLG signals they publish to drive scoring and routing.
WHAT SUCCESS LOOKS LIKE
In your first 30 days:
- Audit the current enrichment coverage, scoring logic, routing rules and lead SLAs, and document the gaps that cost us pipeline.
In your first 90 days:
- Ship an enrichment waterfall with measurable gains in fill rate and accuracy.
- Ship an evolution of our unified scoring model that combines fit, intent and product signals, with a published rubric Sales trusts.
- Ship routing that sends every lead to nurture or sales within an agreed SLA, with dashboards that show speed to lead and conversion by route.
In your first 6 months:
- Ship at least one rep-facing engagement app or agent with sustained weekly use by BDRs and AEs.
- Show a measurable lift in MQL-to-meeting and meeting-to-opportunity conversion.
QUALIFICATIONS
- 4+ years in GTM engineering, RevOps or Marketing Ops engineering, growth engineering, or data engineering in a B2B SaaS environment, including at least 2 years building enrichment, scoring or routing systems.
- Commercial instinct. You start from a revenue problem, like "inbound enterprise leads wait too long for a first touch," and work back to the data, logic or tool that fixes it.
- Strong SQL and experience building data models in a warehouse (Snowflake, dbt or similar). You pull your own data.
- Production code in Python or TypeScript. You've shipped internal tools, integrations or agents that real users depend on.
- Deep working knowledge of the Salesforce data model (leads, contacts, accounts, opportunities, campaigns, ownership), and experience automating within it and integrating with it.
- Hands-on experience with enrichment and intent providers and orchestration tools, such as Clay, ZoomInfo, Apollo, Clearbit, 6sense, Demandbase or Common Room.
- Fluency with funnel mechanics: lead lifecycle design, scoring models, routing and assignment logic, SLAs, attribution data and conversion metrics.
- Comfort with REST APIs, webhooks, OAuth, rate limits and error handling across third-party GTM tools.
- Operator and business partner mindset. You work directly with reps and marketers, ship fixes quickly, and don't need a PM to translate requests.
NICE TO HAVE
- Experience in a hybrid PLG and sales-led motion: product-qualified leads, mapping users to accounts, and sales-assist routing.
- Experience with routing and scheduling tools (Default, Chili Piper, LeanData) and reverse ETL (Hightouch, Census, Polytomic).
- Experience building LLM-powered research, personalization or qualification agents, including evaluation and monitoring.
- Experience with statistical or ML-based scoring (logistic regression, gradient boosting) and model calibration.
- Entity resolution and domain-matching experience at scale.
- Prior GTM Engineer experience at a GTM-tooling or AI-native company.
Location: Ta' Xbiex, Malta
Neo Group
is a Malta-based startup offering
B2B
services in Marketing, Tech, Data Analytics, Customer Support, HR, and Compliance. Established in 2024, it is built on over 15 years of veteran experience in multiple industries, including the iGaming industry. Despite our startup spirit, our team brings a wealth of expertise gained through years of collaboration with industry leaders. With a
network
of 1,400 talented professionals across 10+ countries, we are committed to delivering innovative, data-driven solutions that empower our clients and foster professional growth within a dynamic and collaborative workplace.
Are you ready to unlock your full potential as a
Senior Legal Counsel?
The Senior Legal Counsel will provide practical legal advice across the Group’s international operations, supporting commercial objectives while protecting the business’s legal interests. The role involves managing complex commercial agreements, advising stakeholders, supporting corporate projects and disputes, and helping develop consistent legal standards and processes.
What we want you to do:
Commercial agreements and negotiations
Draft, review and negotiate a broad range of agreements, including but not limited to: payment processing, casino content (on behalf of operators as a service provider), platform, software, marketing, affiliate, consultancy, outsourcing and confidentiality agreements.
Provide legal support in relation to PSP disputes, contractual escalations and renegotiations.
Advise on contractual risks and propose commercially workable solutions.
Manage negotiations independently, escalating material risks to the Head of Legal.
Ensure agreements accurately reflect the agreed commercial terms, relevant entities, services and responsibilities.
Support contractual changes, renewals, terminations and the enforcement of contractual rights.
Develop and maintain agreement templates, clause libraries and negotiation guidelines.
Contribute to a matrix of mandatory clauses, preferred wording, fallback positions and approval requirements by agreement type.
Document legal guidance and procedures in Confluence and keep assigned materials current.
Identify opportunities to improve contract workflows and support legal automation initiatives.
Deliver practical training to business teams on contractual risks and legal processes.
Legal advice and business support
Provide clear, timely advice to management and business teams on day-to-day legal matters in different areas as required by the business.
Assess legal issues arising from new products, services, partnerships and market expansion.
Research applicable laws and coordinate jurisdiction-specific advice with external counsel where required.
Work with Compliance to ensure relevant licensing and regulatory requirements are reflected in contractual arrangements.
Support corporate transactions, restructurings and other strategic projects as assigned.
Manage legal matters from initial assessment through negotiation, execution and implementation.
Identify, assess and communicate legal risks to relevant stakeholders and senior management.
Support the continuous improvement of legal processes, contractual standards and internal governance frameworks.
Undertake any other legal responsibilities required to support the company's business activities.
Disputes and external counsel
Assess contractual disputes, claims and potential litigation, recommending appropriate next steps.
Manage and oversee the company's portfolio of legal disputes, litigation, arbitration, mediation and pre-litigation proceedings across relevant jurisdictions.
Develop and implement effective dispute resolution strategies in collaboration with the Head of Legal and relevant stakeholders.
Draft, review and coordinate legal correspondence, formal notices, letters before action, settlement agreements and other dispute-related documentation.
Manage relationships with external legal counsel, ensuring effective representation, cost control and alignment with the company's legal strategy.
Monitor litigation developments, procedural deadlines, case progress and associated financial exposure.
Intellectual property and data protection
Provide legal advice on intellectual property matters, including trademarks, copyrights, licensing arrangements and proprietary technology.
Support the protection, registration, maintenance and enforcement of the company's intellectual property rights.
Review and negotiate intellectual property clauses within commercial, technology and software licensing agreements.
Advise internal stakeholders on intellectual property ownership, usage rights, infringement risks and brand protection.
Provide legal guidance on data protection and privacy matters, including compliance with the General Data Protection Regulation (GDPR) and other applicable privacy legislation.
Draft, review and negotiate data processing agreements, data sharing arrangements and relevant contractual privacy provisions.
Work closely with Compliance, IT, Information Security and other relevant stakeholders on data protection initiatives.
Support the review and development of privacy policies, internal procedures and data protection frameworks.
Advise on data transfers, retention obligations, data subject rights and other privacy-related legal matters.
Support the handling of data protection incidents and regulatory enquiries, where required.
Team contribution and legal governance
Support and mentor junior lawyers, including reviewing their work where required.
Balance competing priorities and deadlines across assigned matters.
Maintain accurate records of legal advice, negotiations, approvals and executed agreements.
Follow internal approval processes and signing authorities.
Keep the Head of Legal informed of significant matters, emerging risks and required decisions.
Skills and attributes
Sound legal judgement and a practical understanding of business priorities.
Ability to explain complex legal issues clearly to non-legal stakeholders.
Confidence in managing matters independently and recognising when escalation is required.
Strong organisation, attention to detail and ownership of deadlines.
Collaborative, proactive approach with professional integrity and discretion.
Excellent drafting, analytical, communication and negotiation skills.
Requirements
Qualified lawyer with a recognised law degree and admission to practise in a relevant jurisdiction.
At least five years of post-qualification experience in commercial law, gained in-house, in private practice or through a combination of both. Experience in iGaming or another regulated international business is strongly preferred.
Demonstrable and significant experience in drafting, reviewing and independently negotiating PSP agreements.
Proven ability to negotiate complex commercial contracts and manage contractual risks effectively.
Solid knowledge of commercial law, contract law, intellectual property, data protection and employment-related legal matters.
Good understanding of GDPR and its practical application in a commercial environment.
Expertise in tax law would be considered an advantage.
Excellent command of written and spoken English; additional languages are an advantage
Benefits
Being part of Neo Group means more than just a job. It's about being a part of a vibrant community with over 40 nationalities across 10+ countries. As we embrace a thrilling phase of hyper-growth and scale-up, our success is fuelled by the diversity and talent of our team—potentially including you!
Explore Neo Group Further:
For more details about life and careers at Neo Group, visit our
Career Website
, connect with us on
Instagram
, and engage with us on
LinkedIn
.
Ready to redefine the future of B2B services with us? Apply today and become a part of something truly spectacular!
Location: Aberdeen, United Kingdom
We Are?
We are EnerMech, a specialist service company that delivers safe, integrated solutions for complex energy projects.
For over 50 years, we’ve been energizing our clients across the world with unrivalled expertise, equipment, and technology that supports the entire asset life-cycle – offshore and on land.
We enable progress through our three global business lines: Energy Solutions, Infrastructure & Industrial Solutions, and Lifting Solutions.
Within these areas, we offer a wide range of services, including cranes, lifting, fluid power, training, equipment rental, pipeline and subsea, process, and valves – all designed to help our clients optimize performance, enhance reliability, and improve efficiency.
With a focus on operational excellence, we deliver value through our customized integrated solutions. This approach reduces risk and enhances efficiencies making us a leading and trusted partner every step of the way.
The Role and Responsibilities
EnerMech have an opportunity for a Certification Coordinator to join our Aberdeen office on a permanent basis. This role is to join our centralised Equipment Mobilisation/Demobilisation team. Reporting to the Certification Team Lead you will be responsible for the certification creation and compilation. Other main duties and responsibilities will include;
Responsible for ensuring all certification Job Packs are emailed to various clients as required
Keep up to date with all industry standards, highlighting training requirements to line management
Build and manage working relationships with all 3rd party inspectors and inspection company coordinators.
Discussing, challenging and supporting engineering staff on inspection and certification issues
Proactive interventions to prevent 3rd party NCR and internal UOR’s; where required contribute to the resolution and closures of any NCR / UORs
Maintain asset register / data base to ensure all certification records are correct and up to date and also managing and recording asset identity change where required
Available for overtime as required covering all certification requirements outside normal working hours
The Requirements
To be successful for this position it is essential you hold previous experience within a certification role, ideally knowledge of equipment & rigging certification compliance requirements and are proficient on all Microsoft Office packages. Previous Knowledge or experience of tools, plant and equipment is preferred although not essential. Previous experience with ERP systems such as (NAV/SAP) would be advantageous. Due to the fast paced nature of this role, it is essential you have a proven track record of working to tight deadlines and are comfortable working under pressure.
Diversity & Inclusion
EnerMech is dedicated to fostering a diverse and inclusive organisation. We believe that diversity enriches our team, and we welcome applications from candidates of all backgrounds, cultures, and identities.
Company Benefits
Generous holiday entitlement
Pension scheme
Private health cover
Various staff discount schemes
Canteen on site
Employee referral scheme
Location: Spain; Bulgaria; Romania; Poland; Slovakia; Czechia
Staff DevOps Engineer
Who we are
Action1 is a cloud-native autonomous endpoint management platform that helps organizations automate operating system and third-party patching, assess vulnerabilities, and secure endpoints at scale. Trusted by thousands of organizations managing millions of endpoints globally, we are building the infrastructure that supports our continued growth.
The Role
Working hours
Working hours close to the CET time zone are preferred to support regular collaboration with your manager and coordination of the team’s workload.
Flexibility to adjust working hours for team coordination, planned production changes, and critical incidents. This includes working US time-zone hours for a couple of days when needed to attend team meetings, participate in cross-training, or support handovers.
Job Scope
We are looking for a Senior / Staff DevOps Engineer to build and operate Action1’s AWS infrastructure, improve deployment automation, and strengthen production reliability and security.
This is a hands-on individual contributor role. You will identify problems, make technical decisions, and carry improvements through implementation and validation, with support and input from your manager and peers.
You will join a small, collaborative DevOps team where your ideas help shape how we work. There is room to try new approaches, learn from experienced colleagues, and see your work make a difference in production. You will work closely with R&D and QA on releases and production needs.
What you’ll do
Build and evolve our AWS infrastructure.
Design and operate secure, resilient infrastructure across multiple accounts and regions. Evaluate architecture decisions against production requirements, operational complexity, performance, and cost.
Build infrastructure as code.
Develop reusable components, reduce configuration drift, and make environments reproducible. Maintain infrastructure and automation in Git with peer review, testing, documentation, and clear ownership.
Improve deployment pipelines.
Build and maintain CI/CD pipelines, automated checks, deployment controls, and rollback mechanisms to make releases safer and more predictable.
Develop reliable automation.
Use programming, scripting, and APIs to simplify operations, eliminate repetitive work, and build tooling the team can maintain and support.
Apply AI in daily DevOps work.
Use approved tools such as Codex or Claude for infrastructure code, scripting, testing, troubleshooting, operational analysis, and documentation. Build reusable workflows, independently review and test outputs, protect sensitive information, and follow established review and change controls.
Strengthen observability.
Improve metrics, logs, traces, dashboards, and actionable alerts. Investigate performance and capacity constraints, connect telemetry to application behavior, and reduce unnecessary alert noise.
Own production reliability.
Participate in the on-call rotation and lead incident response when needed. Coordinate recovery, communicate clearly, investigate underlying causes, and verify that corrective changes address the problem.
Validate resilience and recovery.
Develop and test backup, recovery, failover, and maintenance procedures. Use controlled failure exercises where appropriate to identify weaknesses before they affect customers.
Continuously assess AWS platform security.
Review access, network exposure, logging, vulnerabilities, and misconfigurations across accounts and environments. Investigate security findings and suspicious activity, prioritize work by risk, and drive remediation through implementation and verification, coordinating with Security and the owners of affected systems.
Improve AWS security controls.
Evaluate and introduce practical improvements to threat detection, automated security checks, and response workflows. Strengthen least-privilege access, network controls, secrets management, encryption, hardening, and auditability. Integrate technical controls into infrastructure and delivery pipelines to meet security and compliance requirements.
Improve cloud efficiency.
Understand cost drivers, identify waste, and evaluate capacity and architecture improvements using measured workload behavior. Verify savings alongside performance and reliability.
Share operational knowledge.
Review infrastructure designs and automation code, document decisions, and maintain useful runbooks and technical documentation.
What we’re looking for
Substantial hands-on experience in DevOps, SRE, or cloud infrastructure engineering for production SaaS environments.
A record of independently identifying and solving problems, prioritizing work, and coordinating dependencies while keeping others informed.
Deep AWS knowledge and experience designing, operating, and troubleshooting distributed systems across multiple environments.
Strong AWS security operations experience, including assessments, incident investigations, and vulnerability and misconfiguration remediation.
Hands-on observability experience using metrics, logs, and traces to investigate production issues and build actionable dashboards and alerts.
Strong programming or scripting skills in Python, Node.js, or a comparable language for maintainable automation and API integrations.
Strong hands-on experience with both Terraform and AWS CloudFormation, supported by Git, code review, testing, and CI/CD practices.
Sound understanding of operating systems, networking, DNS, TLS, identity, storage, and database behavior, with the ability to troubleshoot across system boundaries.
Experience with production incident response, root-cause analysis, and recovery planning.
Practical experience using AI tools in DevOps, including examples of their benefits, limitations, and how you validated and corrected their output.
Analytical thinking and sound judgment: test assumptions, distinguish symptoms from causes, weigh trade-offs, verify results, and recognize when broader review is needed.
Flexibility to collaborate across time zones and adjust working hours for team coordination, planned production changes, and critical incidents.
Nice to have
Hands-on Datadog experience for production troubleshooting and reliability improvement.
Experience with Terramate for managing Terraform infrastructure across environments.
Experience building operational tools or self-service workflows for provisioning, deployments, and environment management.
Practical SRE experience, including service-level objectives, capacity planning, and reliability reviews.
Experience supporting SOC 2, ISO 27001, or comparable requirements through technical controls and operational evidence.
Experience developing AI agents with appropriate access boundaries, evaluation, and human oversight.
Experience mentoring DevOps engineers and leading infrastructure or operational improvements.
What we offer
Fully remote work, with flexibility around team collaboration and production responsibilities.
Ownership of infrastructure supporting a growing global platform.
Challenging DevOps work and opportunities to deepen your technical expertise.
Direct collaboration with experienced, supportive peers.
Location: Metn, Lebanon
Role Summary
The Retail Media Executive will be responsible for the accurate and timely set-up of all retail media campaigns across Toters Fresh and the Toters Marketplace. The role will focus on campaign input and quality checks in the advertising platform, maintaining the campaign tracker, and preparing the data the team needs for reporting.
Working closely with the media planners and the media performance lead, the Retail Media Executive will ensure every booked campaign goes live as agreed and that issues are flagged early.
Reporting directly to the Retail Media & Partnerships Manager, this position offers a strong entry point into retail media, digital advertising and data analytics.
Key Responsibilities
Campaign Set-up & Quality Control
Set up campaigns in the advertising platform from booking briefs, including SKUs, cities, placements, keywords, bids, budgets and dates.
Upload keyword lists and creatives and follow up with account managers on missing information.
Quality-check every campaign before and after launch, including cities, budgets, pacing and ad delivery.
Campaign Tracking & Operations
Maintain the campaign tracker, including status, dates, budgets and contacts.
Flag issues early, such as campaigns with no impressions, overspend or out-of-stock SKUs.
Help document and improve set-up processes and checklists.
Reporting Support
Pull weekly performance data from the platform and internal systems.
Prepare first-draft performance reports for the Digital Manager and Senior Digital Managers.
Candidate Profile
Bachelor's degree in Marketing, Business, Data Analytics or a related field; fresh graduates are welcome.
An internship or project in digital marketing, e-commerce or data analysis is a plus.
Very good Excel/Google Sheets skills and a strong interest in data and dashboards.
Highly organized, precise and comfortable with high-volume, detail-oriented work.
Fluency in English and Arabic. French is a plus.
Location: Zagreb, Croatia; Kosovo; Jamaica; Honduras; Panama
Crystalia Glass LLC is a leading supplier of premium glass and aluminum structures for residential and commercial projects across the USA. Our clients include SpaceX, Nike, Starbucks, Bank of America, Yves Saint Laurent, and many others.
We are looking for a high-energy Sales Executive to crush it in the US B2C market!
If you have native-level English and love a fast pace, this is for you. We provide a massive flow of hot inbound leads and incoming calls - your job is to handle phone negotiations and close deals fast.
We offer uncapped commission, rapid graded growth, and a high-performing team culture.
Employment Type:
- Full-time 8.30 am - 5 pm, NY (EST zone).
- Remote work.
- B2B contract (sole proprietorship status or corporate entity).
Highlights:
Unlimited Earnings: No cap on your income; earn as much as you sell!
Training: Comprehensive product training for 7–10 working days.
Ramp-Up Bonus System: New hires start with a transparent deal-based bonus structure, where targets are based on closed deals rather than revenue.
Flexible Growth Path: After around 6 months, successful Sales Executives may choose to move to an uncapped commission model or continue with the Ramp-Up Bonus System.
Key Responsibilities:
- Close Hot Inbound Traffic: The company provides you with inbound leads dropped into your pipeline daily. No cold calling - just pure closing.
- Crush the Phone: Expect a high volume of calls and communication with US clients: pitching, handling objections, and closing deals, backed up by quick text/email follow-ups.
- Own the Price Negotiation: Run commercial terms and pricing within company rules, crush price objections, and push to increase the client's budget.
- Learn the Product Inside Out: Master the technical side of our custom glass products so you can confidently answer any client question and eliminate doubts.
- Keep HubSpot Clean & Organized: Run a spotless pipeline and treat the CRM as your single source of truth. Log every call with detailed notes, update deal stages in real time, set clear next steps and follow-up tasks, and zero out your daily tasks. CRM data is regularly reviewed, so accuracy and discipline are part of the job.
- Close Deals and Secure Deposits: Drive high-energy communication with US buyers to lock a prepayment, close the deal, and hand the project off to the Project Management team.
Requirements
- English: C1+ / near-native spoken English for daily calls with U.S. clients.
- Sales Experience: 2 - 3+ years of sales experience, preferably in closing roles. Nice to have: experience in consultative sales.
- Remote Work Experience: Previous experience working remotely is strongly preferred.
- U.S. Market Experience: Experience working with U.S.-based clients is a strong advantage.
- Negotiation: Strong negotiation skills with the ability to build trust and explain product value clearly. Ability to handle client objections professionally and confidently.
- CRM Discipline: Experience working with CRM systems; HubSpot experience is a plus.
- Product Learning: Ability and willingness to learn a technical/custom product in detail.
Conditions
- Required performance metrics: during the ramp-up period, meet a clear deal-based closure plan. As you progress, targets may evolve based on your selected growth path and compensation model.
- A solid hourly base rate + structured deal-based bonuses for each closed deal during the initial period, with the opportunity to move to an uncapped commission model after approximately 6 months.
- Structured promotion and growth system with regular review opportunities to level up your base rate, bonus structure, and earning potential.
- Compensation in US dollars.
- Comprehensive internal product bootcamps, sharp sales training sessions, and interactive role-play simulations to help you master our custom solutions and close faster.
- Paid days off, paid sick leave.
Why Join Us?
- Sell directly to homeowners and apartment owners across the U.S. in a high-demand, fast-paced B2C sector.
- Join an industry leader and top player in the U.S. custom glass market.
- Grow your income through a clear performance-based compensation structure, with opportunities to increase your base rate and bonus potential as you progress.
- Work in a structured, growth-oriented remote environment alongside a global team.
- Represent a premium brand with a strong inbound lead flow and an excellent reputation.
Ready to close? Join an industry leader in the U.S. custom glass market. Apply today, jump on our massive inbound lead flow, and take your sales career and commissions to the next level!
Location: Ukraine; Spain; Portugal; Poland; Romania; Czechia
At SPD Technology, we bring together a team of like-minded people who are driven by the desire to bring value through their work, united in their commitment to high performance and delivering custom, cutting-edge tech solutions that drive clients’ growth. We empower our people with a culture of excellence and enable them with the opportunity to uphold their accountability to contribute on each level. We value humanity and collaboration, encourage professional and personal growth, and foster a supportive and flexible work environment where everyone’s contribution is welcomed.
And now we are looking for a
Senior SEO/AIO Specialist
to join us as part of our team.
About Role
SPD Technology is a global software product development and IT consulting company delivering custom engineering solutions across fintech, digital payments, data engineering, AI/ML, and cloud. Our work sits at the intersection of technology, product thinking, and measurable business impact, helping clients and teams solve complex challenges in fast-moving digital environments.
As a Senior SEO/AIO Specialist, you will help shape how our expertise and offerings are discovered across both traditional search and emerging AI-driven discovery experiences. This role is positioned at the center of organic growth, connecting search strategy, content performance, and data-backed decision-making to support broader marketing objectives and strengthen visibility in a rapidly evolving search landscape.
Work Environment
Flexible schedule with participation in team ceremonies and cross-functional collaboration. Time zone: Europe/Kyiv.
As a qualified expert, You will:
Develop and execute SEO and AIO strategies aligned with marketing goals
Optimize website content for search engines and AI-powered discovery platforms
Conduct keyword research, technical audits, and competitive search landscape analysis
Track organic and AI referral traffic performance and translate insights into actionable optimization priorities
Collaborate with content teams, developers, and marketing stakeholders to implement SEO/AIO initiatives and drive measurable business outcomes
Manage backlink vendor relationships
We’re looking for you if you have
3+ years of hands-on experience developing, executing, and optimizing SEO strategies, with a proven track record of driving measurable organic growth and inbound lead generation
Proven experience in AI search optimization (AIO/GEO), including improving brand visibility, content discoverability, and citations across Google AI Overviews, ChatGPT, Perplexity, and other AI-powered platforms
Practical experience with AI search monitoring and analytics tools to track brand visibility, share of voice, citations, and AI-driven traffic (e.g. peec.ai).
Hands-on experience with GA4, Google Search Console, and leading SEO platforms such as Ahrefs
Experience developing and implementing content optimization strategies aligned with both traditional search engines and AI-powered discovery
Strong technical SEO expertise, including conducting comprehensive SEO audits, identifying technical issues, and translating findings into actionable recommendations
English — Upper Intermediate or higher; Ukrainian — fluent
Bonus points
Experience in the fintech domain
Experience in the AI/ML domain
What’s in it for You
Reveal great tech solutions
Join the team of experts who create custom, cutting-edge tech solutions for world-renowned businesses, fueling clients growth. Unleash your potential, tackle new challenges, and be part of a team that values your skills and contributions. Focus on long-term impact and building tailored, long-lasting partnerships with our clients.
Experience an agile and flexible working environment
Work fully remote around the globe, or in a hybrid work model from our office hubs which are equipped with everything needed for comfortable work. Enjoy a flexible working schedule and create work and rest balance for yourself. Empower yourself with a stable workload and a stable income, focusing on lasting cooperation and high-performance culture.
Embrace the opportunity for personal and professional growth
Take advantage of performance review and career path. Elevate your skills with mentorship program, personal development plan, and individual learnings through the corporate library, public speaking support, and more.
Feel cared about
Be among like-minded people and feel supported with collaboration, open communication and mutual respect. Join company-wide tech and cultural events, and contribute to meaningful CSR initiatives that resonate with your values.
Interview Steps:
Interview with the recruiter
Technical interview
Manager interview
Location: Luxembourg
Are you a highly motivated individual fluent in English and French with a passion for business operations and service delivery? Join our team at
EUROPEAN DYNAMICS
as a
Junior Service Delivery Officer
and play a significant role in supporting our business growth and ensuring smooth office operations. This is your chance to contribute to the success of a dynamic organization and advance your career in a collaborative and innovative environment.
The work will be carried out on the company’s premises, in Luxembourg.
What You'll Do:
Help manage client and consultant relationships and address inquiries or concerns;
Reach out to potential clients to schedule meetings and presentations, with direct supervision of the Service Delivery Management team;
Support the Service Delivery Management team with the development and implementation of business development strategies;
Handle general office management tasks such as answering phones, sorting and distributing incoming mail, maintaining office filing, and organizing meetings;
Handle general inquiries and provide information to staff, clients, and visitors;
Assist different departments with administrative tasks as needed;
Promote teamwork and build effective relationships with internal departments to address consultants’ and clients’ questions and expectations;
Participate in the overall business activity, by encouraging innovative and stimulating work environment evolutions.
Requirements
Bachelor's or Master's degree in Business Administration, Marketing, or a related field;
Excellent communication skills both oral and written in English and French. Knowledge of other languages is an asset;
Strong organizational skills and attention to detail;
Ability to work independently and as part of a team;
Good knowledge of Microsoft Office Suite.
This function requires and helps you develop the following skills:
A very good sense of prioritization and organization in a multitasking environment;
Accuracy and thoroughness, ability to monitor work for quality;
Ability to handle pressure and the capacity to react promptly when necessary, with great flexibility;
Fast learning and independence;
Adept communicator with negotiation skills;
Ability to work in a multinational and multicultural team;
Approachability, energy, and enthusiasm to motivate and engage others;
A great sense of empathy, patience, and dedication to the consultants and the clients;
Results-oriented, positive “can do” attitude.
Benefits
We believe in rewarding talent and dedication. Here's what you can expect as part of our team:
Competitive full-time salary;
Flexible Working Hours;
Top-of-the-Line Tools;
Professional Development: Benefit from language courses, specialized training, and continuous learning opportunities;
Career Growth: Work with some of the most innovative and exciting specialists in the industry;
Dynamic Work Environment: Thrive in a setting that offers challenging goals, autonomy, and mentoring, fostering both personal and company growth.
If you want an exciting challenge, work with some of the coolest technologies, and enjoy your time doing it, then join us! Submit your detailed CV in English, quoting reference: (
JSDO/11/26
).
You may also consider all our other open vacancies by visiting the career section of our website (
www.eurodyn.com
) and follow us on Twitter (@EURODYN_Careers) and LinkedIn.
EUROPEAN DYNAMICS (ED)
(
www.eurodyn.com
) is a leading European Software, Information, and Communication Technologies company, operating internationally (Athens, Brussels, Luxembourg, Copenhagen, Berlin, Stockholm, London, Nicosia, Valetta, Vienna, Den Haag, Hong Kong, etc.) The company employs over 1000 engineers, IT experts, and consultants (around 3% PhD, 41% MSc, and 54% BSc). We design and develop software applications using integrated, state-of-the-art technology. Our current IT projects have a value exceeding 300 million EURO. EUROPEAN DYNAMICS is a renowned supplier of IT services to European Union Institutions, international organizations, European Agencies, and national government Administrations in 40 countries and 4 continents.
As part of our dedication to the diversity of our workforce, we are committed to Equal Employment Opportunity without regard for race, colour, national origin, ethnicity, gender, disability, sexual orientation, gender identity, or religion.
EUROPEAN DYNAMICS (ED)
adheres to the General Data Protection Regulation principles by applying its Privacy Policy as published at
www.eurodyn.com/privacy
. By submitting an application to this position and by sharing your personal data with ED, you acknowledge and accept its Policy and authorize ED to process your personal data for the purposes of the company's recruitment opportunities, in line with the Policy.
Location: Almaty, Kazakhstan; Astana, Kazakhstan; Remote.KZ, Kazakhstan; Yerevan, Armenia
We are looking for a Technical Support Engineer to join our team and provide technical and operational support for business applications and processes.
The project is centered on building an asset management system for the investment domain using advanced data solutions and real time insights. It supports informed decision making and handles large data volumes in a collaborative environment.
Provide day-to-day support to business users, helping them troubleshoot and resolve application-related issues.
Support business and system processes, ensuring the smooth and reliable operation of applications.
Work directly with client organisations to investigate issues, address requests, and ensure effective communication.
Collaborate with internal teams to manage and resolve support tasks and technical issues.
Escalate complex issues to relevant stakeholders and coordinate follow-up activities through to resolution.
Track, prioritise, and manage incidents and support requests using Jira or similar task management tools.
Work with databases, investigate data-related issues, and write complex SQL queries for troubleshooting and analysis.
Provide support for both desktop and web-based applications.
Assist with reporting activities, including investigating discrepancies and validating report outputs.
Work with data files, performing data checks, troubleshooting data-related issues, and supporting data processing activities.
Bachelor's degree in Information Technology, Computer Science, or a related field.
At least 2 years of experience in application support, technical support, or a similar role, preferably within banking, financial services, fintech, or another business-critical environment.
Experience providing technical support to business users and supporting business or system processes.
Experience working with client organisations and communicating with internal and external stakeholders.
Practical experience using Jira or similar task and issue management tools.
Good knowledge of databases and the ability to write and troubleshoot complex SQL queries.
Experience supporting desktop and web-based applications.
Experience working with reports, data files, and data validation.
Strong analytical and problem-solving skills, with the ability to investigate issues and identify root causes.
Good communication and collaboration skills, with the ability to manage multiple tasks and escalate issues appropriately.
A proactive, detail-oriented approach and the ability to work effectively both independently and as part of a team.
Previous experience in banking, fintech, or financial services environments.
Familiarity with incident management and support processes.
Experience working with data-intensive applications and business reporting systems.
ГибридheadSan Francisco; Austin; New York City
ГибридheadSan Francisco; Austin; New York City
Не хотите искать каждый день?
Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
Настройте подбор, и подходящие вакансии будут приходить в Telegram.
ГибридNew York, NY (HQ); San Francisco, CA; Relocation expense coverage to NYC or SF (if needed)
ГибридmiddleNew York, NY (HQ); San Francisco, CA; Relocation expense coverage to NYC or SF (if needed)
ГибридSan Francisco; Austin; New York City
ГибридSan Francisco; Austin; New York City
seniorTa' Xbiex, Malta
Aberdeen, United Kingdom; We believe that diversity enriches our team, and we welcome applications from candidates of all backgrounds, cultures, and identities
УдалённоSpain; Bulgaria; Romania; Poland; Slovakia; Czechia; Working hours close to the CET time zone are preferred to support regular collaboration with your manager and coordination of the team’s workload; This includes working US time-zone hours for a couple of days when needed to attend team meetings, participate in cross-training, or support handovers; Flexibility to collaborate across time zones and adjust working hours for team coordination, planned production changes, and critical incidents
УдалённоZagreb, Croatia; Kosovo; Jamaica; Honduras; Panama
УдалённоseniorUkraine; Spain; Portugal; Poland; Romania; Czechia; Time zone: Europe/Kyiv