Technical Support Engineer

Location: Almaty, Kazakhstan; Astana, Kazakhstan; Remote.KZ, Kazakhstan; Yerevan, Armenia We are looking for a Technical Support Engineer to join our team and provide technical and operational support for business applications and processes. The project is centered on building an asset management system for the investment domain using advanced data solutions and real time insights. It supports informed decision making and handles large data volumes in a collaborative environment. Provide day-to-day support to business users, helping them troubleshoot and resolve application-related issues. Support business and system processes, ensuring the smooth and reliable operation of applications. Work directly with client organisations to investigate issues, address requests, and ensure effective communication. Collaborate with internal teams to manage and resolve support tasks and technical issues. Escalate complex issues to relevant stakeholders and coordinate follow-up activities through to resolution. Track, prioritise, and manage incidents and support requests using Jira or similar task management tools. Work with databases, investigate data-related issues, and write complex SQL queries for troubleshooting and analysis. Provide support for both desktop and web-based applications. Assist with reporting activities, including investigating discrepancies and validating report outputs. Work with data files, performing data checks, troubleshooting data-related issues, and supporting data processing activities. Bachelor's degree in Information Technology, Computer Science, or a related field. At least 2 years of experience in application support, technical support, or a similar role, preferably within banking, financial services, fintech, or another business-critical environment. Experience providing technical support to business users and supporting business or system processes. Experience working with client organisations and communicating with internal and external stakeholders. Practical experience using Jira or similar task and issue management tools. Good knowledge of databases and the ability to write and troubleshoot complex SQL queries. Experience supporting desktop and web-based applications. Experience working with reports, data files, and data validation. Strong analytical and problem-solving skills, with the ability to investigate issues and identify root causes. Good communication and collaboration skills, with the ability to manage multiple tasks and escalate issues appropriately. A proactive, detail-oriented approach and the ability to work effectively both independently and as part of a team. Previous experience in banking, fintech, or financial services environments. Familiarity with incident management and support processes. Experience working with data-intensive applications and business reporting systems.