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Location: San Francisco, CA; US - Remote; New York, NY; Atlanta, GA Workplace: OnSite ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. ABOUT THE FINANCIAL SERVICES TEAM - Our financial services customers span systemically important banks, neobanks committed to building more delightful banking software (1 in 3 of the world's leading banks use Sierra!), insurers that provide protection for life’s most challenging moments, vertically integrated ecosystems like Rocket Companies, and more. The decisions we make impact millions of end customers and billions of dollars in economic activity. - Our financial services team partners closely with these organizations to set their AI strategies and build modern tools that carefully handle moments when a person’s private anxiety meets an institution’s procedural muscle - the instant before a family learns whether they are pre-approved for a mortgage; the claustrophobic half hour after someone notices a fraudulent charge; the frustrating experience of losing a card and needing to order a new one. - Sierra’s Financial Services team is transforming the customer experience and building technology that makes the industry more accessible, human, and affordable for everyone. WHAT YOU'LL DO - Go deep on a few accounts. Learn each customer's business well enough that you could be wearing their badge in their hallways - Own the end-to-end technical pre-sales process by scoping customer use cases, articulating business value, designing and demoing Sierra’s incredible platform, leading technical and architecture reviews, and serving as the trusted technical expert throughout the sales cycle - Decide when to bring in Agent Development, Product, Security, Legal, and Sierra leaders, and what each of them needs to do. You keep everyone aimed at the same goal - Raise the bar for the SE team: mentor others, set standards for demos and pilots, and write the playbooks for Strategic deals and GTM processes - Stay with the account after the sale, through the Agent Development handoff, launch, and expansion to new use cases - Share what you see across your largest accounts with Product leadership and inform roadmap WHAT YOU'LL BRING - 7+ years experience in Sales Engineering, Solutions Engineering or customer-facing technical sales - Experience in leading the sales process with Strategic customers with deal sizes of $1M+ consistently - Past experience in demo building, and presenting, and working with customers or clients in the GTM function - Strong experience in relationship-building with prospect stakeholders, including C-suite executives and technical leaders - Experience leading architecture, integration, and security discussions with enterprise architects, engineering leaders, and security teams - Ability to leverage AI tools efficiently as a regular part of your technical sales motion — discovery prep, solution design, demo and prototype building, technical proposals. Importantly, you own the accuracy of anything you put in front of a customer, whether or not AI helped you build it - Experience growing accounts past initial sale and defining customer roadmaps to facilitate growth - Bachelor's Degree or above; bonus if in Computer Science or related field, or equivalent professional experience EVEN BETTER... - Experience translating code, technical logic and user requirements to product and engineering requirements - Selling a technical AI product OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits through Carrot - Lunch, as well as delicious snacks and coffee to keep you energized  - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

Location: Toronto Workplace: OnSite ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. ABOUT THE FINANCIAL SERVICES TEAM - Our financial services customers span systemically important banks, neobanks committed to building more delightful banking software (1 in 3 of the world's leading banks use Sierra!), insurers that provide protection for life’s most challenging moments, vertically integrated ecosystems like Rocket Companies, and more. The decisions we make impact millions of end customers and billions of dollars in economic activity. - Our financial services team partners closely with these organizations to set their AI strategies and build modern tools that carefully handle moments when a person’s private anxiety meets an institution’s procedural muscle - the instant before a family learns whether they are pre-approved for a mortgage; the claustrophobic half hour after someone notices a fraudulent charge; the frustrating experience of losing a card and needing to order a new one. - Sierra’s Financial Services team is transforming the customer experience and building technology that makes the industry more accessible, human, and affordable for everyone. WHAT YOU'LL DO - Go deep on a few accounts. Learn each customer's business well enough that you could be wearing their badge in their hallways - Own the end-to-end technical pre-sales process by scoping customer use cases, articulating business value, designing and demoing Sierra’s incredible platform, leading technical and architecture reviews, and serving as the trusted technical expert throughout the sales cycle - Decide when to bring in Agent Development, Product, Security, Legal, and Sierra leaders, and what each of them needs to do. You keep everyone aimed at the same goal - Raise the bar for the SE team: mentor others, set standards for demos and pilots, and write the playbooks for Strategic deals and GTM processes - Stay with the account after the sale, through the Agent Development handoff, launch, and expansion to new use cases - Share what you see across your largest accounts with Product leadership and inform roadmap WHAT YOU'LL BRING - 7+ years experience in Sales Engineering, Solutions Engineering or customer-facing technical sales - Experience in leading the sales process with Strategic customers with deal sizes of $1M+ consistently - Past experience in demo building, and presenting, and working with customers or clients in the GTM function - Strong experience in relationship-building with prospect stakeholders, including C-suite executives and technical leaders - Experience leading architecture, integration, and security discussions with enterprise architects, engineering leaders, and security teams - Ability to leverage AI tools efficiently as a regular part of your technical sales motion — discovery prep, solution design, demo and prototype building, technical proposals. Importantly, you own the accuracy of anything you put in front of a customer, whether or not AI helped you build it - Experience growing accounts past initial sale and defining customer roadmaps to facilitate growth - Bachelor's Degree or above; bonus if in Computer Science or related field, or equivalent professional experience EVEN BETTER... - Experience translating code, technical logic and user requirements to product and engineering requirements - Selling a technical AI product OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits through Carrot - Lunch, as well as delicious snacks and coffee to keep you energized  - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

Location: San Francisco, CA; US - Remote; New York, NY; Atlanta, GA Workplace: OnSite ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. ABOUT THE HEALTHCARE TEAM - Our healthcare agents already reach over 50% of U.S. families. We partner with leading health plans, providers, and healthcare platforms to deliver AI agents that handle some of the most sensitive and high stakes conversations in any industry. From helping members understand their benefits to resolving billing questions with empathy, our healthcare agents are transforming how patients and policyholders interact with the healthcare system. - Our healthcare customers include major health insurance networks, nonprofit providers, multi-site primary and urgent care practices, healthcare diagnostics companies, and healthcare financial platforms. - Join us to transform the patient experience across the healthcare system—and help build technology that makes care more accessible, more human and more affordable for everyone. WHAT YOU'LL DO - Go deep on a few accounts. Learn each customer's business well enough that you could be wearing their badge in their hallways - Own the end-to-end technical pre-sales process by scoping customer use cases, articulating business value, designing and demoing Sierra’s incredible platform, leading technical and architecture reviews, and serving as the trusted technical expert throughout the sales cycle - Decide when to bring in Agent Development, Product, Security, Legal, and Sierra leaders, and what each of them needs to do. You keep everyone aimed at the same goal - Raise the bar for the SE team: mentor others, set standards for demos and pilots, and write the playbooks for Strategic deals and GTM processes - Stay with the account after the sale, through the Agent Development handoff, launch, and expansion to new use cases - Share what you see across your largest accounts with Product leadership and inform roadmap WHAT YOU'LL BRING - 7+ years experience in Sales Engineering, Solutions Engineering or customer-facing technical sales - Experience in leading the sales process with Strategic customers with deal sizes of $1M+ consistently - Past experience in demo building, and presenting, and working with customers or clients in the GTM function - Strong experience in relationship-building with prospect stakeholders, including C-suite executives and technical leaders - Experience leading architecture, integration, and security discussions with enterprise architects, engineering leaders, and security teams - Ability to leverage AI tools efficiently as a regular part of your technical sales motion — discovery prep, solution design, demo and prototype building, technical proposals. Importantly, you own the accuracy of anything you put in front of a customer, whether or not AI helped you build it - Experience growing accounts past initial sale and defining customer roadmaps to facilitate growth - Bachelor's Degree or above; bonus if in Computer Science or related field, or equivalent professional experience EVEN BETTER... - Experience translating code, technical logic and user requirements to product and engineering requirements - Selling a technical AI product OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits through Carrot - Lunch, as well as delicious snacks and coffee to keep you energized  - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

Location: Toronto Workplace: OnSite ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. ABOUT THE HEALTHCARE TEAM - Our healthcare agents already reach over 50% of U.S. families. We partner with leading health plans, providers, and healthcare platforms to deliver AI agents that handle some of the most sensitive and high stakes conversations in any industry. From helping members understand their benefits to resolving billing questions with empathy, our healthcare agents are transforming how patients and policyholders interact with the healthcare system. - Our healthcare customers include major health insurance networks, nonprofit providers, multi-site primary and urgent care practices, healthcare diagnostics companies, and healthcare financial platforms. - Join us to transform the patient experience across the healthcare system—and help build technology that makes care more accessible, more human and more affordable for everyone. WHAT YOU'LL DO - Go deep on a few accounts. Learn each customer's business well enough that you could be wearing their badge in their hallways - Own the end-to-end technical pre-sales process by scoping customer use cases, articulating business value, designing and demoing Sierra’s incredible platform, leading technical and architecture reviews, and serving as the trusted technical expert throughout the sales cycle - Decide when to bring in Agent Development, Product, Security, Legal, and Sierra leaders, and what each of them needs to do. You keep everyone aimed at the same goal - Raise the bar for the SE team: mentor others, set standards for demos and pilots, and write the playbooks for Strategic deals and GTM processes - Stay with the account after the sale, through the Agent Development handoff, launch, and expansion to new use cases - Share what you see across your largest accounts with Product leadership and inform roadmap WHAT YOU'LL BRING - 7+ years experience in Sales Engineering, Solutions Engineering or customer-facing technical sales - Experience in leading the sales process with Strategic customers with deal sizes of $1M+ consistently - Past experience in demo building, and presenting, and working with customers or clients in the GTM function - Strong experience in relationship-building with prospect stakeholders, including C-suite executives and technical leaders - Experience leading architecture, integration, and security discussions with enterprise architects, engineering leaders, and security teams - Ability to leverage AI tools efficiently as a regular part of your technical sales motion — discovery prep, solution design, demo and prototype building, technical proposals. Importantly, you own the accuracy of anything you put in front of a customer, whether or not AI helped you build it - Experience growing accounts past initial sale and defining customer roadmaps to facilitate growth - Bachelor's Degree or above; bonus if in Computer Science or related field, or equivalent professional experience EVEN BETTER... - Experience translating code, technical logic and user requirements to product and engineering requirements - Selling a technical AI product OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits through Carrot - Lunch, as well as delicious snacks and coffee to keep you energized  - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

Location: San Francisco, CA; US - Remote; New York, NY; Atlanta, GA; Washington, D.C. Workplace: OnSite ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. ABOUT THE PUBLIC SECTOR TEAM - Sierra recently received FedRAMP High https://sierra.ai/blog/certified-fedramp-high certification, enabling us to bring our industry-leading technology to partners in the US public sector. We’re now building our founding public sector team to redefine the relationship between the government and its citizenry. - Today, our agents already enable citizens to access social services, report fraud, and understand complex government systems. Simultaneously, they empower government officials to better hear the concerns and inquiries of their constituencies. - We are explicitly nonpartisan and committed to empowering public servants to leverage AI to advance their important missions. - In our journey, we are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. WHAT YOU'LL DO - Be the primary partner to your Sales counterparts helping to win deals and grow customers - Go from first discovery to a tailored, working agent in days, not weeks, across prospects and existing customers - Work with every team involved in the decision: CX, IT, security, procurement, and executive sponsors - Own the end-to-end technical pre-sales process by scoping customer use cases, articulating business value, designing and demoing Sierra’s incredible platform, leading technical and architecture reviews, and serving as the trusted technical expert throughout the sales cycle - Mentor newer SEs and contribute reusable assets for your industry or team - Stay with the account after the sale, through the Agent Development handoff, launch, and expansion to new use cases - Go deep on your industry, the patterns, and winning motions to scale your work WHAT YOU'LL BRING - 4-6+ years experience in Sales Engineering, Solutions Engineering or customer-facing technical sales - Experience in leading the sales process with large Enterprise customers with deal sizes ranging $500-$1M - Past experience in demo building, and presenting, and working with customers or clients in the GTM function - Experience in relationship-building with prospects, including executives and technical leaders - Ability to connect a prospect’s specific business problems and Sierra’s solutions and explain them to both a technical and non-technical audience - Ability to leverage AI tools efficiently as a regular part of your technical sales motion — discovery prep, solution design, demo and prototype building, technical proposals. Importantly, you own the accuracy of anything you put in front of a customer, whether or not AI helped you build it - Experience growing accounts past initial sale - Bachelor's Degree or above; bonus if in Computer Science or related field, or equivalent professional experience EVEN BETTER... - Experience translating code, technical logic and user requirements to product and engineering requirements - Selling a technical AI product OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits through Carrot - Lunch, as well as delicious snacks and coffee to keep you energized  - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

Location: Hyderabad, Pakistan You will be a practitioner on our telehealth platform 'Intellect', where your role is to support our clients' mental health and personal growth based on the individual needs and goals. This is delivered primarily through scheduled 60-minute video sessions on our platform. This is a freelance remote role with the flexibility to decide your business hours. Local candidates are preferred but others can still be considered. This role is a great opportunity to supplement your current job or private practice. We're seeking to partner with Clinical Psychologists and Counsellors to be part of a community working collaboratively to bring greater mental health access to the public to provide mental health coaching. What You'll Do Provide 1-on-1 telehealth/or onsite mental health support for Intellect’s clients Focus on clinical cases such as depression, anxiety, trauma, schizophrenia, eating disorders, addiction etc. Collaboratively work with the internal clinical team by suggesting improvements to the program and the platform Requirements Has a Master / Postgraduate Diploma training in Clinical Psychology Skilled in Cognitive Behavioural Therapy or other evidence-based approaches (e.g. Motivational Interviewing, DBT, SFBT, etc.) Candidate must have at least 300 clinical hours AHPC Registered Able to do occasional onsite sessions Candidate must be proficient in Urdu language Prior experience in EAP, and/or counselling work Prior experience with group sessions Critical Incident Support Program experience is preferred Willing to do occasional onsite sessions

Location: Warsaw, Poland; Madrid, Spain; Tbilisi, Georgia; Sofia, Bulgaria; Yerevan, Armenia; Podgorica, Montenegro CloudLinux is a global remote-first company. We are driven by our principles: do the right thing, employees first, we are remote first, and we deliver high-volume, low-cost Linux infrastructure and security products that help companies to increase the efficiency of their operations. Every person on our team supports each other and does what we can to ensure we all are successful. Check out our website for more information: https://cloudlinux.com/ Imunify360 is CloudLinux's security suite for Linux web servers: real-time and background malware scanning, automated cleanup, a WAF, runtime PHP protection (Proactive Defense), a database malware scanner, and IP reputation. It runs on hosting providers' shared, VPS, and dedicated servers, so new web-malware campaigns land on our fleet early. We sit on one of the largest labeled corpora of live web-server malware in the industry: files, verdicts, cleanup outcomes, and analyst decisions collected from production hosting servers every day. It already drives our signatures, heuristics, and ML models, and there is far more to get out of it. We are looking for a Senior ML Engineer who will turn that data into detection that ships — classifiers, LLM-assisted triage and generated signatures — and keep exploring new ML/LLM methods against it, measured by the product's false-negative and false-positive rates, not by notebook accuracy. Our dataset focuses on web malware — PHP, JavaScript, HTML phishing kits, infected WordPress and Joomla plugins and themes, database injections — with the context around each file. What you'll work with: Malware samples from production servers, with verdicts and analyst decisions Years of signatures and detection rules Customer-reported false negatives and false positives Runtime behavior of code on live sites Web-attack traffic File metadata and how files spread across servers Cleanup outcomes, including what came back What you will do: The goal is 10x more malware detected at the same or lower false-positive rate. Hand-written rules and faster pipelines will not get there; models trained on our data might. Decide which files on a server deserve a closer look, within tight CPU and memory budgets Tell malicious code from benign at fleet scale and a sensible cost per file Generate detection signatures automatically from new campaigns Catch malware that only looks malicious in context, such as phishing pages and script injections Route each file to the right detection engine Make cleanup precise so sites stay clean afterwards Prove each model improves detection before it ships How we work: You get an experimentation track, GPUs, and a direct line to leadership; in return, you bring numbers, not opinions. Remote-first, async across UTC−5 to UTC+8. Decisions are written down (ADR-Lite) and public by default. Hardware follows evidence: Each training direction starts with dedicated GPUs on our own bare metal; leadership has committed to fund more when the case is made with data. Agentic engineering: Claude and Codex are the default tools, wired to GitLab, Jenkins, Redash, Jira, and Slite through MCP servers. We look at how engineers work with agents — context, specificity, review quality — not only at output. Close to ground truth: You work daily with malware analysts, detection and infrastructure engineers, and the rest of our ML team. Ship gates: No model or build goes out if it raises false positives or false negatives on our past-error sets. Blameless post-mortems within 24 hours. What you'll deliver: You own the path from raw samples to a model in production, and the numbers that prove it helped. First month: A first model trained on production data and measured against today's engines — suspicious-file triage or a metadata model. The evaluation harness in place: splits by time and campaign so families don't leak, and a regression set from past FPs and FNs. By month 3: Several models in production: some in shadow mode building evidence, some live and producing real detections, all gated on the past-error regression set. A training setup that keeps its GPUs busy. A written proposal (ADR) for the detection cascade, with cost per file and hardware needs. By month 12: Models are a main source of new detections, reported as share of new detections and FN-rate trend. Retraining on fresh analyst and FN labels on a fixed cadence. Generated signatures inside the analyst workflow. Two or three parallel training directions that other engineers can run with your tooling. Requirements What you bring: 5+ years building ML systems that ran in production, including 2+ in an adversarial domain: security, abuse, fraud, or spam. Y ou have trained and fine-tuned transformer models yourself — data preparation, tokenizing code, LoRA/QLoRA or full fine-tunes, distillation, quantization — not only called hosted APIs. Classic ML depth: gradient boosting, linear models on sparse features, calibration, class imbalance, and judgement on when these beat an LLM. Evaluation discipline: leakage-free splits by time and family, precision at a fixed false-positive budget, regression sets, and an honest account of why production will differ from offline. Inference cost engineering: you have measured throughput and latency and made a model fit a CPU or memory budget (ONNX, llama.cpp, vLLM, int8/int4). Strong Python, PyTorch and the Hugging Face stack; SQL on large analytical tables (ClickHouse or similar). Familiarity with PHP or JavaScript , or willingness to pick it up working with our malware analysts. You use AI coding agents daily and can show how. English at upper-Intermediate (B2) level or higher , with particularly strong written communication for async work. It is a strong plus if you have: Web malware, webshells, phishing kits or WordPress security experience. Models over code: AST or token features, code LLMs, graph models on program structure. Malware clustering and similarity analysis. Multi-GPU training on your own bare metal; MLflow or Weights & Biases; dataset versioning. Go or Rust, for on-server inference. Published work or talks on ML for security. Benefits What's in it for you? A focus on professional development. Interesting and challenging projects. Fully remote work with flexible working hours, that allows you to schedule your day and work from any location worldwide. Paid 24 days of vacation per year, 10 days of national holidays, and unlimited sick leaves. Compensation for private medical insurance. Co-working and gym/sports reimbursement. Budget for education. The opportunity to receive a reward for the most innovative idea that the company can patent. By applying for this position, you consent to the processing of your personal data as described in our Privacy Policy ( https://cloudlinux.com/candidate-privacy-notice ), which provides detailed information on how we maintain and handle your data.

Location: United States About Flosum Every large company now runs critical parts of its business on Salesforce: sales, service, financial data, patient records, citizen services. When a release breaks something or data goes missing, revenue stops and regulators call. Flosum is the platform these companies trust to ship changes safely, protect their data, and recover fast. We are in the middle of the most exciting chapter in our history. Our customers have relied on our Salesforce-native platform for years. Now we are bringing them a new cloud-native platform they can run on AWS, Google Cloud, Azure, or on-premises. We have also launched sandbox management built for the AI era, so teams can test AI agents such as Agentforce on production-ready environments in minutes instead of days. Our customers include some of the most demanding enterprises in banking, insurance, healthcare, the public sector, and technology. They don’t buy us casually, and they don’t leave us casually. Your job is to make sure they never want to. The role You will own a book of enterprise accounts and one number: retained revenue. You decide which accounts need you most this week, and you go there. This is a commercial role. You will spend your time with executives, not running support tickets. What you will do Own renewals across your book, from strategic accounts to smaller ones, and protect every dollar of recurring revenue. Build relationships with the executives who decide: CIOs, CTOs, VPs of Engineering, and heads of Salesforce platforms. Reach past your champion when the account needs it. Turn red accounts green. Spot risk early, build a save plan, and run it with urgency. Move customers from our Salesforce-native products to our cloud-native platform, and make the business case for why it matters to them. Defend your accounts against competitors, in-house builds, and new enterprise architectures. Pull the right people in. Hold product, support, engineering, and customer success accountable for what your customers need. Find expansion opportunities and hand them to our sales team with a clear plan. Run your book with discipline: accurate forecasts, clean renewal pipeline in Salesforce, no surprises. Requirements What you bring 7+ years in enterprise account management, renewals, or customer-facing sales at a B2B software company. You have carried a significant book of business (ideally $5M+ in annual recurring revenue) with individual accounts above $250K. You have sold or renewed complex IT solutions: DevOps, data protection, security, infrastructure, or developer platforms. Technical buyers trust you. A track record of saving at-risk renewals by going to the executive level, with the numbers to prove it. Commercial intensity. You negotiate well, you push for multi-year terms, and you are comfortable with hard conversations about price and value. You know how NRR and GRR are calculated and how your work moves them. Clear, concise writing and speaking. You can brief a CIO in five minutes. Experience in the Salesforce ecosystem is a strong plus. Benefits Why join now You will work with customers at the moment they move to the cloud. Few account managers get to shape a transition this large. Our products sit in the path of AI adoption. Every company deploying AI agents on Salesforce needs to test, release, and protect them safely. You will have real ownership, direct access to leadership, and the room to build how account management works here. Competitive base plus variable compensation tied to retention.

Location: United Kingdom About Flosum Every large company now runs critical parts of its business on Salesforce: sales, service, financial data, patient records, citizen services. When a release breaks something or data goes missing, revenue stops and regulators call. Flosum is the platform these companies trust to ship changes safely, protect their data, and recover fast. We are in the middle of the most exciting chapter in our history. Our customers have relied on our Salesforce-native platform for years. Now we are bringing them a new cloud-native platform they can run on AWS, Google Cloud, Azure, or on-premises. We have also launched sandbox management built for the AI era, so teams can test AI agents such as Agentforce on production-ready environments in minutes instead of days. Our customers include some of the most demanding enterprises in banking, insurance, healthcare, the public sector, and technology. They don’t buy us casually, and they don’t leave us casually. Your job is to make sure they never want to. The role You will own a book of enterprise accounts and one number: retained revenue. You decide which accounts need you most this week, and you go there. This is a commercial role. You will spend your time with executives, not running support tickets. What you will do Own renewals across your book, from strategic accounts to smaller ones, and protect every dollar of recurring revenue. Build relationships with the executives who decide: CIOs, CTOs, VPs of Engineering, and heads of Salesforce platforms. Reach past your champion when the account needs it. Turn red accounts green. Spot risk early, build a save plan, and run it with urgency. Move customers from our Salesforce-native products to our cloud-native platform, and make the business case for why it matters to them. Defend your accounts against competitors, in-house builds, and new enterprise architectures. Pull the right people in. Hold product, support, engineering, and customer success accountable for what your customers need. Find expansion opportunities and hand them to our sales team with a clear plan. Run your book with discipline: accurate forecasts, clean renewal pipeline in Salesforce, no surprises. Requirements What you bring 7+ years in enterprise account management, renewals, or customer-facing sales at a B2B software company. You have carried a significant book of business (ideally $5M+ in annual recurring revenue) with individual accounts above $250K. You have sold or renewed complex IT solutions: DevOps, data protection, security, infrastructure, or developer platforms. Technical buyers trust you. A track record of saving at-risk renewals by going to the executive level, with the numbers to prove it. Commercial intensity. You negotiate well, you push for multi-year terms, and you are comfortable with hard conversations about price and value. You know how NRR and GRR are calculated and how your work moves them. Clear, concise writing and speaking. You can brief a CIO in five minutes. Experience in the Salesforce ecosystem is a strong plus. Benefits Why join now You will work with customers at the moment they move to the cloud. Few account managers get to shape a transition this large. Our products sit in the path of AI adoption. Every company deploying AI agents on Salesforce needs to test, release, and protect them safely. You will have real ownership, direct access to leadership, and the room to build how account management works here. Competitive base plus variable compensation tied to retention.

Location: Romania About Flosum Every large company now runs critical parts of its business on Salesforce: sales, service, financial data, patient records, citizen services. When a release breaks something or data goes missing, revenue stops and regulators call. Flosum is the platform these companies trust to ship changes safely, protect their data, and recover fast. We are in the middle of the most exciting chapter in our history. Our customers have relied on our Salesforce-native platform for years. Now we are bringing them a new cloud-native platform they can run on AWS, Google Cloud, Azure, or on-premises. We have also launched sandbox management built for the AI era, so teams can test AI agents such as Agentforce on production-ready environments in minutes instead of days. Our customers include some of the most demanding enterprises in banking, insurance, healthcare, the public sector, and technology. They don’t buy us casually, and they don’t leave us casually. Your job is to make sure they never want to. The role You will own a book of enterprise accounts and one number: retained revenue. You decide which accounts need you most this week, and you go there. This is a commercial role. You will spend your time with executives, not running support tickets. What you will do Own renewals across your book, from strategic accounts to smaller ones, and protect every dollar of recurring revenue. Build relationships with the executives who decide: CIOs, CTOs, VPs of Engineering, and heads of Salesforce platforms. Reach past your champion when the account needs it. Turn red accounts green. Spot risk early, build a save plan, and run it with urgency. Move customers from our Salesforce-native products to our cloud-native platform, and make the business case for why it matters to them. Defend your accounts against competitors, in-house builds, and new enterprise architectures. Pull the right people in. Hold product, support, engineering, and customer success accountable for what your customers need. Find expansion opportunities and hand them to our sales team with a clear plan. Run your book with discipline: accurate forecasts, clean renewal pipeline in Salesforce, no surprises. Requirements What you bring 7+ years in enterprise account management, renewals, or customer-facing sales at a B2B software company. You have carried a significant book of business (ideally $5M+ in annual recurring revenue) with individual accounts above $250K. You have sold or renewed complex IT solutions: DevOps, data protection, security, infrastructure, or developer platforms. Technical buyers trust you. A track record of saving at-risk renewals by going to the executive level, with the numbers to prove it. Commercial intensity. You negotiate well, you push for multi-year terms, and you are comfortable with hard conversations about price and value. You know how NRR and GRR are calculated and how your work moves them. Clear, concise writing and speaking. You can brief a CIO in five minutes. Experience in the Salesforce ecosystem is a strong plus. Benefits Why join now You will work with customers at the moment they move to the cloud. Few account managers get to shape a transition this large. Our products sit in the path of AI adoption. Every company deploying AI agents on Salesforce needs to test, release, and protect them safely. You will have real ownership, direct access to leadership, and the room to build how account management works here. Competitive base plus variable compensation tied to retention.

Location: Poland About Flosum Every large company now runs critical parts of its business on Salesforce: sales, service, financial data, patient records, citizen services. When a release breaks something or data goes missing, revenue stops and regulators call. Flosum is the platform these companies trust to ship changes safely, protect their data, and recover fast. We are in the middle of the most exciting chapter in our history. Our customers have relied on our Salesforce-native platform for years. Now we are bringing them a new cloud-native platform they can run on AWS, Google Cloud, Azure, or on-premises. We have also launched sandbox management built for the AI era, so teams can test AI agents such as Agentforce on production-ready environments in minutes instead of days. Our customers include some of the most demanding enterprises in banking, insurance, healthcare, the public sector, and technology. They don’t buy us casually, and they don’t leave us casually. Your job is to make sure they never want to. The role You will own a book of enterprise accounts and one number: retained revenue. You decide which accounts need you most this week, and you go there. This is a commercial role. You will spend your time with executives, not running support tickets. What you will do Own renewals across your book, from strategic accounts to smaller ones, and protect every dollar of recurring revenue. Build relationships with the executives who decide: CIOs, CTOs, VPs of Engineering, and heads of Salesforce platforms. Reach past your champion when the account needs it. Turn red accounts green. Spot risk early, build a save plan, and run it with urgency. Move customers from our Salesforce-native products to our cloud-native platform, and make the business case for why it matters to them. Defend your accounts against competitors, in-house builds, and new enterprise architectures. Pull the right people in. Hold product, support, engineering, and customer success accountable for what your customers need. Find expansion opportunities and hand them to our sales team with a clear plan. Run your book with discipline: accurate forecasts, clean renewal pipeline in Salesforce, no surprises. Requirements What you bring 7+ years in enterprise account management, renewals, or customer-facing sales at a B2B software company. You have carried a significant book of business (ideally $5M+ in annual recurring revenue) with individual accounts above $250K. You have sold or renewed complex IT solutions: DevOps, data protection, security, infrastructure, or developer platforms. Technical buyers trust you. A track record of saving at-risk renewals by going to the executive level, with the numbers to prove it. Commercial intensity. You negotiate well, you push for multi-year terms, and you are comfortable with hard conversations about price and value. You know how NRR and GRR are calculated and how your work moves them. Clear, concise writing and speaking. You can brief a CIO in five minutes. Experience in the Salesforce ecosystem is a strong plus. Benefits Why join now You will work with customers at the moment they move to the cloud. Few account managers get to shape a transition this large. Our products sit in the path of AI adoption. Every company deploying AI agents on Salesforce needs to test, release, and protect them safely. You will have real ownership, direct access to leadership, and the room to build how account management works here. Competitive base plus variable compensation tied to retention.

Location: London, United Kingdom About Flosum Every large company now runs critical parts of its business on Salesforce: sales, service, financial data, patient records, citizen services. When a release breaks something or data goes missing, revenue stops and regulators call. Flosum is the platform these companies trust to ship changes safely, protect their data, and recover fast. We are in the middle of the most exciting chapter in our history. Our customers have relied on our Salesforce-native platform for years. Now we are bringing them a new cloud-native platform they can run on AWS, Google Cloud, Azure, or on-premises. We have also launched sandbox management built for the AI era, so teams can test AI agents such as Agentforce on production-ready environments in minutes instead of days. Our customers include some of the most demanding enterprises in banking, insurance, healthcare, the public sector, and technology. They don’t buy us casually, and they don’t leave us casually. Your job is to make sure they never want to. The role You will own a book of enterprise accounts and one number: retained revenue. You decide which accounts need you most this week, and you go there. This is a commercial role. You will spend your time with executives, not running support tickets. What you will do Own renewals across your book, from strategic accounts to smaller ones, and protect every dollar of recurring revenue. Build relationships with the executives who decide: CIOs, CTOs, VPs of Engineering, and heads of Salesforce platforms. Reach past your champion when the account needs it. Turn red accounts green. Spot risk early, build a save plan, and run it with urgency. Move customers from our Salesforce-native products to our cloud-native platform, and make the business case for why it matters to them. Defend your accounts against competitors, in-house builds, and new enterprise architectures. Pull the right people in. Hold product, support, engineering, and customer success accountable for what your customers need. Find expansion opportunities and hand them to our sales team with a clear plan. Run your book with discipline: accurate forecasts, clean renewal pipeline in Salesforce, no surprises. Requirements What you bring 7+ years in enterprise account management, renewals, or customer-facing sales at a B2B software company. You have carried a significant book of business (ideally $5M+ in annual recurring revenue) with individual accounts above $250K. You have sold or renewed complex IT solutions: DevOps, data protection, security, infrastructure, or developer platforms. Technical buyers trust you. A track record of saving at-risk renewals by going to the executive level, with the numbers to prove it. Commercial intensity. You negotiate well, you push for multi-year terms, and you are comfortable with hard conversations about price and value. You know how NRR and GRR are calculated and how your work moves them. Clear, concise writing and speaking. You can brief a CIO in five minutes. Experience in the Salesforce ecosystem is a strong plus. Benefits Why join now You will work with customers at the moment they move to the cloud. Few account managers get to shape a transition this large. Our products sit in the path of AI adoption. Every company deploying AI agents on Salesforce needs to test, release, and protect them safely. You will have real ownership, direct access to leadership, and the room to build how account management works here. Competitive base plus variable compensation tied to retention.

Location: Czechia About Flosum Every large company now runs critical parts of its business on Salesforce: sales, service, financial data, patient records, citizen services. When a release breaks something or data goes missing, revenue stops and regulators call. Flosum is the platform these companies trust to ship changes safely, protect their data, and recover fast. We are in the middle of the most exciting chapter in our history. Our customers have relied on our Salesforce-native platform for years. Now we are bringing them a new cloud-native platform they can run on AWS, Google Cloud, Azure, or on-premises. We have also launched sandbox management built for the AI era, so teams can test AI agents such as Agentforce on production-ready environments in minutes instead of days. Our customers include some of the most demanding enterprises in banking, insurance, healthcare, the public sector, and technology. They don’t buy us casually, and they don’t leave us casually. Your job is to make sure they never want to. The role You will own a book of enterprise accounts and one number: retained revenue. You decide which accounts need you most this week, and you go there. This is a commercial role. You will spend your time with executives, not running support tickets. What you will do Own renewals across your book, from strategic accounts to smaller ones, and protect every dollar of recurring revenue. Build relationships with the executives who decide: CIOs, CTOs, VPs of Engineering, and heads of Salesforce platforms. Reach past your champion when the account needs it. Turn red accounts green. Spot risk early, build a save plan, and run it with urgency. Move customers from our Salesforce-native products to our cloud-native platform, and make the business case for why it matters to them. Defend your accounts against competitors, in-house builds, and new enterprise architectures. Pull the right people in. Hold product, support, engineering, and customer success accountable for what your customers need. Find expansion opportunities and hand them to our sales team with a clear plan. Run your book with discipline: accurate forecasts, clean renewal pipeline in Salesforce, no surprises. Requirements What you bring 7+ years in enterprise account management, renewals, or customer-facing sales at a B2B software company. You have carried a significant book of business (ideally $5M+ in annual recurring revenue) with individual accounts above $250K. You have sold or renewed complex IT solutions: DevOps, data protection, security, infrastructure, or developer platforms. Technical buyers trust you. A track record of saving at-risk renewals by going to the executive level, with the numbers to prove it. Commercial intensity. You negotiate well, you push for multi-year terms, and you are comfortable with hard conversations about price and value. You know how NRR and GRR are calculated and how your work moves them. Clear, concise writing and speaking. You can brief a CIO in five minutes. Experience in the Salesforce ecosystem is a strong plus. Benefits Why join now You will work with customers at the moment they move to the cloud. Few account managers get to shape a transition this large. Our products sit in the path of AI adoption. Every company deploying AI agents on Salesforce needs to test, release, and protect them safely. You will have real ownership, direct access to leadership, and the room to build how account management works here. Competitive base plus variable compensation tied to retention.

Location: Canada About Flosum Every large company now runs critical parts of its business on Salesforce: sales, service, financial data, patient records, citizen services. When a release breaks something or data goes missing, revenue stops and regulators call. Flosum is the platform these companies trust to ship changes safely, protect their data, and recover fast. We are in the middle of the most exciting chapter in our history. Our customers have relied on our Salesforce-native platform for years. Now we are bringing them a new cloud-native platform they can run on AWS, Google Cloud, Azure, or on-premises. We have also launched sandbox management built for the AI era, so teams can test AI agents such as Agentforce on production-ready environments in minutes instead of days. Our customers include some of the most demanding enterprises in banking, insurance, healthcare, the public sector, and technology. They don’t buy us casually, and they don’t leave us casually. Your job is to make sure they never want to. The role You will own a book of enterprise accounts and one number: retained revenue. You decide which accounts need you most this week, and you go there. This is a commercial role. You will spend your time with executives, not running support tickets. What you will do Own renewals across your book, from strategic accounts to smaller ones, and protect every dollar of recurring revenue. Build relationships with the executives who decide: CIOs, CTOs, VPs of Engineering, and heads of Salesforce platforms. Reach past your champion when the account needs it. Turn red accounts green. Spot risk early, build a save plan, and run it with urgency. Move customers from our Salesforce-native products to our cloud-native platform, and make the business case for why it matters to them. Defend your accounts against competitors, in-house builds, and new enterprise architectures. Pull the right people in. Hold product, support, engineering, and customer success accountable for what your customers need. Find expansion opportunities and hand them to our sales team with a clear plan. Run your book with discipline: accurate forecasts, clean renewal pipeline in Salesforce, no surprises. Requirements What you bring 7+ years in enterprise account management, renewals, or customer-facing sales at a B2B software company. You have carried a significant book of business (ideally $5M+ in annual recurring revenue) with individual accounts above $250K. You have sold or renewed complex IT solutions: DevOps, data protection, security, infrastructure, or developer platforms. Technical buyers trust you. A track record of saving at-risk renewals by going to the executive level, with the numbers to prove it. Commercial intensity. You negotiate well, you push for multi-year terms, and you are comfortable with hard conversations about price and value. You know how NRR and GRR are calculated and how your work moves them. Clear, concise writing and speaking. You can brief a CIO in five minutes. Experience in the Salesforce ecosystem is a strong plus. Benefits Why join now You will work with customers at the moment they move to the cloud. Few account managers get to shape a transition this large. Our products sit in the path of AI adoption. Every company deploying AI agents on Salesforce needs to test, release, and protect them safely. You will have real ownership, direct access to leadership, and the room to build how account management works here. Competitive base plus variable compensation tied to retention.

Location: United Kingdom About Flosum Flosum is a leading Salesforce-native DevOps platform that enables enterprises to manage and accelerate their Salesforce development lifecycle with security, compliance, and efficiency at scale. Built entirely on Salesforce, Flosum empowers teams to streamline releases, improve governance, and drive faster innovation. Role Overview We're looking for a driven, relationship-first Account Manager to own and grow a portfolio of enterprise accounts. You'll be the primary point of contact for a set of high-value customers — responsible for renewal, expansion, and long-term success. You'll partner closely with Sales, Customer Success, and Product to ensure our customers see measurable impact from our platform and grow with us over time. Requirements Own a portfolio of accounts, managing the post-sale lifecycle including QBRs, renewals, and expansions. Build and maintain multi-threaded relationships across economic buyers, executives, and champions within each account. Proactively identify upsell and cross-sell opportunities and drive net revenue retention above 120%. Partner with Customer Success Managers to ensure product adoption, time-to-value, and health scores are on track and gross revenue retention above 93%. Lead executive business reviews and translate platform data into business-relevant insights for C-suite stakeholders. Forecast renewal and expansion revenue accurately in Salesforce on a monthly and quarterly basis. Serve as the voice of the customer internally — surfacing product feedback, risks, and opportunities to Product and Leadership. Navigate complex contract negotiations and procurement cycles with legal and finance stakeholders. Required Qualifications 6+ years in Account Management, Sales, or a quota-carrying role in B2B SaaS Demonstrated track record of meeting or exceeding GRR, NRR, upsell, and renewal targets on enterprise accounts ($100K+ ACV). Strong executive presence — comfortable engaging VP and C-level stakeholders in strategic conversations. Experience managing complex, multi-stakeholder accounts with long sales cycles. Excellent written and verbal communication skills; ability to build trusted advisor relationships. Strong commercial acumen — able to construct ROI narratives and business cases for expansion. Experience working with SaaS platforms, preferably in the Salesforce ecosystem Strong understanding of Salesforce (Admin, DevOps, or development lifecycle concepts preferred) Preferred Qualifications Experience with Salesforce DevOps tools or release management processes Familiarity with CI/CD, version control, or agile development practices Background working with enterprise customers Salesforce certifications (Admin, Platform App Builder, etc.)

Location: Armenia; Georgia; Poland; Estonia; Azerbaijan; Romania Intetics Inc. , a global technology company providing custom software application development, distributed professional teams, software product quality assessment, and “all-things-digital” solutions, is seeking a highly skilled and experienced Senior PHP Engineer to join our dynamic team. The client is a leading company specializing in advanced cybersecurity solutions. They provide comprehensive security measures designed to protect sensitive data and systems from cyber threats. Their offerings include vulnerability management, threat intelligence, incident response, and compliance management. With cutting-edge technology and a team of experts, they ensure robust protection for organizations across various industries, helping clients stay ahead of evolving cyber threats and maintain a secure digital environment. Responsibilities Take end-to-end ownership of QA for a new .NET-based product as the sole QA engineer. Define and implement the testing strategy, test plans, quality standards, and release readiness criteria. Select appropriate automation tools and build a maintainable test automation framework from scratch. Design, implement, and maintain automated tests covering critical functionality, integrations, and end-to-end workflows. Perform manual and exploratory testing to validate new features and identify issues beyond automated coverage. Integrate automated tests into CI/CD pipelines and ensure reliable, actionable test results. Collaborate with developers and product stakeholders to clarify requirements, identify edge cases, and improve testability early in development. Investigate defects, document reproducible findings, and verify fixes. Drive release quality by assessing test coverage, communicating risks, and providing clear release readiness recommendations. Requirements Proven experience in a Senior QA or QA Automation role, with the ability to independently own the full QA lifecycle. Experience establishing QA processes and building test automation frameworks from scratch. Strong hands-on programming skills in at least one language used for test automation; no specific language is required. Solid understanding of test design techniques, risk-based testing, and selecting appropriate levels of test coverage. Experience testing APIs, backend services, and integrations. Ability to combine automated, manual, and exploratory testing effectively. Experience integrating automated testing into CI/CD pipelines and working with Git. Strong troubleshooting skills, including working with logs, test data, and databases. Ability to select tools pragmatically, prioritize testing activities, and work independently in a new project with evolving requirements. Clear communication skills and the ability to explain quality risks to technical and non-technical stakeholders. Nice to Have Experience testing .NET-based applications or programming in C#. Previous experience as the sole QA engineer on a product. Experience with performance, load, or security testing. Experience with containerized test environments and Docker.

Анализ, подготовка функциональных требований; Проведение экспертных оценок реализации функциональных требований;

Location: Remote - United States What We’re Building Honeycomb is a service for the near and present future, defining observability and raising expectations of what developer tools can do! We’re working with well known companies like HelloFresh, Slack, LaunchDarkly, and Vanguard and more across a range of industries. This is an exciting time in our trajectory, we’ve closed Series D funding, scaled past the 200-person mark, and were named to Forbes’ America’s Best Startups of 2022 and 2023! If you want to see what we’ve been up to, please check out these blog posts and Honeycomb.io press releases . Who We Are We come for the impact, and stay for the culture! We’re a talented, opinionated, passionate, fiercely inclusive, and responsible group of bees. We have conviction and we strive to live our values every day. We want our people to do what they truly love amongst a team of highly talented (but humble) peers. How We Work We are a fully distributed company, which means we believe it is not where you sit, but how you deliver that matters most. We invest in our people and care about how you orient to our culture and processes. At the same time we imbue a lot of trust, autonomy, and accountability from Day 1. #LI-Remote Little more about the team: You'll be the product manager for our Canvas and Agentic AI teams - the teams building Honeycomb's AI-powered investigation experience. Canvas lets engineers use natural language to query, visualize, and understand their production systems. We're pushing well past chat: we're building Skills (pre-configured workflows that encode domain expertise into repeatable, executable actions), Auto-Investigations (agent-driven investigations that kick off before a human gets paged), and a rearchitected Canvas that's both interactive and collaborative. You'll work in a tight triad with engineering and design leads, owning the roadmap for how AI shows up in Honeycomb, from the product UI to our MCP server. You'll partner with our Director of AI Strategy, Research & Development teams, and our customer-facing teams to stay grounded in what customers actually need while pushing toward something meaningfully different from what exists today. This is a role for someone who can hold both execution and ambiguity: shipping production features while navigating a product space where the right answers are still emerging. What you’ll do in the role: Define AI product strategy in service of Honeycomb's vision Synthesize AI trends, customer needs, and technical capabilities into clear strategic recommendations Help the product organization understand where and how AI creates genuine customer value vs. where it's hype Identify emerging observability challenges created by AI adoption (e.g., LLM drift, prompt regression, low-context generated code) Make informed bets about which AI technologies and approaches warrant investment Conduct research that bridges technology and customer reality Build deep understanding of how customers are adopting AI in their engineering workflows Identify patterns across customer conversations that signal future market needs Stay current with AI/ML developments (RAG, fine-tuning, agentic systems, etc.) and translate implications for observability Engage with technical communities, researchers, and early adopters to spot trends before they go mainstream Enable AI innovation across the product portfolio Partner with product teams to identify high-value opportunities to leverage AI capabilities Provide guidance on AI approaches, trade-offs, and best practices without centralizing all decisions Help teams understand how their work fits into our broader AI strategy and how to leverage shared capabilities Synthesize cross-portfolio learnings and socialize what's working (and what isn't) Evangelize the AI-observability connection Articulate Honeycomb's point of view on AI observability both internally and externally Help customers understand how observability needs evolve as they adopt AI Contribute to thought leadership through writing, speaking, and community engagement Build credibility with technical audiences who care deeply about how we use AI, not just that we use it What you’ll bring to the role: Proven AI product experience 5+ years in product management with at least 1+ year shipping AI/ML-powered products Track record of taking AI features from concept to customer impact, including things that didn't work Deep understanding of how engineering teams actually build, deploy, and operate AI systems (not just theoretical knowledge) Familiarity with current AI/ML techniques and the judgment to know when they're applicable vs. overhyped Strategic thinking with customer empathy Ability to synthesize disparate signals (research, customer feedback, technical trends) into coherent strategy Comfort operating with ambiguity and making decisions without perfect information Pattern recognition across conversations—spotting what customers aren't yet saying clearly Strong judgment about when to say "no" or "not yet" despite exciting technology Technical credibility without needing to be the expert Enough technical depth to have earned respect from engineers and architects Genuine curiosity about how things work, paired with humility about what you don't know Ability to evaluate trade-offs between different AI approaches (RAG vs. fine-tuning, model selection, etc.) Understanding of observability principles and why they matter in production systems Communication and collaboration skills Excellent written and verbal communication—can explain complex ideas clearly to varied audiences Ability to influence without authority across product, engineering, and go-to-market teams Comfort presenting to customers, executives, and technical audiences Collaborative mindset that elevates others' work rather than centralizing control Curiosity and learning orientation Demonstrated ability to stay current in fast-moving domains (AI is evolving weekly, not yearly) Intellectual humility—you're more interested in learning than being right Excitement about the intersection of AI technology and real customer problems Energized rather than exhausted by the pace of change in AI Base Salary based on level of experience $198,500 — $233,500 USD What you'll get when you join the Hive: A stake in our success - generous equity with employee-friendly stock program It’s not about how strong of a negotiator you are - our pay is based on transparent levels relative to experience Time to recharge with unlimited PTO A distributed-first mindset and culture (really!) Home office, co-working, and internet stipend Full benefits coverage for employees, with additional coverage available for dependents Up to 16 weeks of paid parental leave, regardless of path to parenthood Annual development allowance And much more... Please note we cannot currently sponsor or support visa transfers at this time. Additionally, in compliance with applicable law, all persons hired will be required to verify identity and eligibility to work. Phishing and Recruitment Scam Warning: We take your security seriously. Please be aware that recruitment scams are increasingly common and scammers may create email addresses or websites to impersonate Honeycomb employees. To help protect you: All communications will come from an @honeycomb.io email address We occasionally work with external recruiting agencies. These partners will use legitimate business email addresses— never personal accounts like Gmail or Yahoo . Our recruiting process will never ask you to provide financial or sensitive personal information, including but not limited to: Social security or tax identification numbers Credit card numbers Bank account information Diversity & Accommodations: We're committed to building a diverse, inclusive, and equitable workplace—where people of all backgrounds, identities, experiences, and abilities are welcomed, valued, and supported. We recognize that there is no single path to success and embrace nontraditional career journeys and diverse perspectives as key to building stronger, more innovative teams. We strive to ensure an inclusive experience throughout every stage of our hiring process and are happy to provide reasonable accommodations as needed. If you require accommodations or accessible formats at any point during our hiring process, please let your recruiter know. As an equal opportunity employer our hiring process is designed to put you at ease and help you show your best work. If there’s anything we can do to improve your experience, we’re always open to feedback. Privacy Notice: If you apply for a job at Honeycomb and your application is unsuccessful (or you withdraw from the process or decline our offer), Honeycomb will retain your information after your application for a period of time in accordance with local laws. We retain this information for various reasons, including in case we face a legal challenge in respect of a recruitment decision, to consider you for other current or future jobs at Honeycomb, and to help us better understand, analyze and improve our recruitment processes. For more information regarding our privacy practices please see the Honeycomb Privacy Notice . If you do not want us to retain your information, or want us to update it, please contact privacy@honeycomb.io . Please note, however, that we may retain some information if required by law or as necessary to protect ourselves from legal claims.