Location: Remote, Canada
Workplace: remote
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
Position Summary:
The Marketing Automation Architect plays a key role in influencing the strategic and technical direction for the Marketing Operations and Analytics teams within Adobe Marketo Engage and the marketing automation ecosystem at PointClickCare. Reporting to the Director, Marketing Analytics & Marketing Technology, this role defines the vision, architecture, and governance of the marketing automation platform while enabling scalable, data-driven customer engagement across the buyer lifecycle. The role combines platform architecture, solution design, technical leadership, and strategic consulting, partnering with Marketing, Sales Operations, Revenue Operations, IT, Analytics, and Product Marketing to keep the MarTech ecosystem scalable, reliable, secure, and positioned for future innovation.
Key Responsibilities:
Platform Architecture, Strategy & Governance:
Shape the technical vision, architecture, and roadmap for Adobe Marketo Engage; establish platform governance, standards, and best practices; identify technical debt and architectural opportunities; oversee platform health, performance, and administration.
Solution Design & Marketing Automation Delivery:
Design and implement journey-based marketing programs, lifecycle automation, lead nurturing, segmentation, forms, landing pages, and reusable program templates; serve as primary technical consultant for Marketing, Sales Operations, and Customer Success.
Enterprise Integrations & MarTech Ecosystem:
Own and optimize the Marketo/Salesforce integration (synchronization, lifecycle logic, field mappings, data integrity); manage integrations with webinar, event, LeanData, live chat, and CMS platforms; act as primary technical liaison with Adobe Marketo Support.
Lead Scoring & Lifecycle Management:
Own the strategy, governance, and continuous optimization of lead scoring models and lifecycle frameworks in partnership with Sales Operations and Analytics to improve lead quality, conversion, and pipeline performance.
Technical Leadership, Security Communications & Enablement:
Serve as subject matter expert and mentor for the Marketing Operations team; own governance of customer-facing security and service communications with Security, Product, Legal, and Corporate Communications; lead continuous improvement and AI adoption initiatives.
Required Skills & Experience:
Bachelor's degree, diploma, or equivalent combination of education, certifications, and experience.
8+ years of experience administering and architecting Adobe Marketo Engage within complex B2B enterprise environments.
Extensive experience designing enterprise marketing automation strategies, lifecycle programs, lead scoring frameworks, and scalable automation solutions.
Deep expertise integrating Marketo with Salesforce CRM and enterprise marketing technology platforms.
Demonstrated success establishing platform governance, standards, and operational best practices.
Experience leading cross-functional initiatives involving Marketing, Sales Operations, Revenue Operations, and IT.
Adobe Marketo Engage Certified Expert certification required or strongly preferred
Strong analytical mindset, excellent troubleshooting and solution design capabilities, and clear communication skills.
Preferred Experience:
Salesforce certification considered an asset.
AI fluency and/or experience leveraging Microsoft 365 Copilot to improve productivity, collaboration, and marketing operations.
Hands-on experience with LeanData, webinar platforms, and other event technologies beyond core Marketo/Salesforce administration.
Working knowledge of privacy regulations including CASL and GDPR, and of marketing analytics, attribution, and dashboard development.
#LI-TW1
#LI-Remote
PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
At PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base salary range for this position is $124,000 - $138,000 + bonus + benefits, non-overtime eligible. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.
Location: Remote, USA
Workplace: remote
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
Position Summary:
The Marketing Automation Architect plays a key role in influencing the strategic and technical direction for the Marketing Operations and Analytics teams within Adobe Marketo Engage and the marketing automation ecosystem at PointClickCare. Reporting to the Director, Marketing Analytics & Marketing Technology, this role defines the vision, architecture, and governance of the marketing automation platform while enabling scalable, data-driven customer engagement across the buyer lifecycle. The role combines platform architecture, solution design, technical leadership, and strategic consulting, partnering with Marketing, Sales Operations, Revenue Operations, IT, Analytics, and Product Marketing to keep the MarTech ecosystem scalable, reliable, secure, and positioned for future innovation.
Key Responsibilities:
Platform Architecture, Strategy & Governance:
Shape the technical vision, architecture, and roadmap for Adobe Marketo Engage; establish platform governance, standards, and best practices; identify technical debt and architectural opportunities; oversee platform health, performance, and administration.
Solution Design & Marketing Automation Delivery:
Design and implement journey-based marketing programs, lifecycle automation, lead nurturing, segmentation, forms, landing pages, and reusable program templates; serve as primary technical consultant for Marketing, Sales Operations, and Customer Success.
Enterprise Integrations & MarTech Ecosystem:
Own and optimize the Marketo/Salesforce integration (synchronization, lifecycle logic, field mappings, data integrity); manage integrations with webinar, event, LeanData, live chat, and CMS platforms; act as primary technical liaison with Adobe Marketo Support.
Lead Scoring & Lifecycle Management:
Own the strategy, governance, and continuous optimization of lead scoring models and lifecycle frameworks in partnership with Sales Operations and Analytics to improve lead quality, conversion, and pipeline performance.
Technical Leadership, Security Communications & Enablement:
Serve as subject matter expert and mentor for the Marketing Operations team; own governance of customer-facing security and service communications with Security, Product, Legal, and Corporate Communications; lead continuous improvement and AI adoption initiatives.
Required Skills & Experience:
Bachelor's degree, diploma, or equivalent combination of education, certifications, and experience.
8+ years of experience administering and architecting Adobe Marketo Engage within complex B2B enterprise environments.
Extensive experience designing enterprise marketing automation strategies, lifecycle programs, lead scoring frameworks, and scalable automation solutions.
Deep expertise integrating Marketo with Salesforce CRM and enterprise marketing technology platforms.
Demonstrated success establishing platform governance, standards, and operational best practices.
Experience leading cross-functional initiatives involving Marketing, Sales Operations, Revenue Operations, and IT.
Adobe Marketo Engage Certified Expert certification required or strongly preferred
Strong analytical mindset, excellent troubleshooting and solution design capabilities, and clear communication skills.
Preferred Experience:
Salesforce certification considered an asset.
AI fluency and/or experience leveraging Microsoft 365 Copilot to improve productivity, collaboration, and marketing operations.
Hands-on experience with LeanData, webinar platforms, and other event technologies beyond core Marketo/Salesforce administration.
Working knowledge of privacy regulations including CASL and GDPR, and of marketing analytics, attribution, and dashboard development.
#LI-TW1
#LI-Remote
PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $159,000 - $177,000 + bonus + benefits, non-overtime eligible. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.
Location: Chicago, Illinois; San Francisco, California
Fin
, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.
Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.
Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI.
Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce.
What's the opportunity?
As Fin becomes mission-critical for our most strategic customers, we’re growing our team of Forward Deployed Engineers to help bridge the gap between customer needs and product innovation. These roles can be based out of our San Francisco or Chicago offices.
As a Forward Deployed Engineer, you’ll work hands-on with strategic customers, partnering closely with our R&D and Go-to-Market teams to design and deliver high-impact solutions. You’ll go beyond implementation - helping shape product direction, influence roadmap decisions and ensure Fin delivers real, measurable business outcomes in complex, real-world environments.
If you’re excited by ownership, creativity and solving ambiguous problems, and want to work at the frontier of applied AI while collaborating with Product, Engineering and Go-to-Market teams, this role offers a rare opportunity to combine technical excellence with real customer impact.
What will I be doing?
Drive adoption of Fin by helping customers unlock the power of our AI capabilities to automate and scale their support operations.
Embed deeply with strategic customers to understand their business challenges and technical requirements, and provide the insight needed to achieve outstanding results with Fin.
Work hands-on with customers’ technical teams as a trusted technical expert, coding side-by-side to drive projects through to completion.
Collaborate closely with Sales, Success and Product teams to ensure seamless customer experiences, successful project delivery and actionable product feedback.
Contribute to the evolution of Forward Deployed Engineering by codifying best practices and sharing insights from customer engagements to help the team scale and grow.
What skills do I need?
A strong engineering background and experience building software with real-world usage. Experience building a SaaS product is a plus, but not a requirement.
Interest in AI and machine learning, and the ability to quickly build an understanding of novel problems, capabilities and architectures - including their trade-offs and limitations.
Strong cross-functional collaboration skills, with the ability to navigate organisational boundaries and bring people together to achieve the best outcomes for our customers.
Deep knowledge of at least one high-level programming language, such as JavaScript, Python or Ruby. It doesn’t need to be a language we use today - great people learn quickly and can introduce us to better ways of working.
The ability to prototype and ship software quickly while maintaining a high bar for quality and a clear focus on business goals and outcomes.
Proficiency using and writing REST APIs to integrate systems effectively.
Strong communication skills. You can comfortably discuss the same topics with engineers and non-technical audiences, adapting the depth and detail as needed.
Willingness to travel and work on-site with customers to build strong relationships and deeply understand their needs.
*Proof of eligibility to work in the United States is required.
The base salary range for candidates within the San Francisco Bay Area is $180,000 - $200,000 and $160,000 - $180,000 within the Chicago area. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at
fin.ai/careers
. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
Policies
Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our
core values
.
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.
Know your rights: workplace discrimination is illegal.
Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
Location: United Kingdom; Tel Aviv Office
Workplace: Remote
The engineering team at Chainalysis is inspired by solving the hardest technical challenges and creating products that build trust in cryptocurrencies. We’re a global organization with teams in Denmark, UK, Canada, the USA who thrive on the challenging work we do and doing it with other exceptionally talented teammates. Our industry changes every day and our job is to create user facing products supported by a flexible and scalable data platform allowing us to adapt to those rapid changes and bring value to our customers.
Chainalysis has become known as the leader in blockchain investigation and compliance software. Our products have built trust in blockchains by taking down terrorist financing campaigns https://blog.chainalysis.com/reports/cryptocurrency-terrorism-financing-al-qaeda-al-qassam-brigades-bitcointransfer, disrupting major ransomware operations https://blog.chainalysis.com/reports/netwalker-ransomware-disruption-arrest, identifying the Twitter hackers https://blog.chainalysis.com/reports/chainalysis-doj-twitter-hack-2020, and more.
We are building the data platform https://blog.chainalysis.com/reports/series-f/ for blockchain, cryptocurrency, and web3. We’re looking to bring onboard a Senior Software Engineer with deep PostgreSQL and Java Spring Boot experience who executes high-impact projects and is excited about building at a significant scale!
In this role, you’ll:
- Own and improve our data ingest Java service for enriched transfers generation and aggregations.
- Design and tune PostgreSQL transaction batching, indexing, and replication strategies.
- Contribute to the next-generation architecture. The team is evaluating a wide stack of cutting edge technologies. You will run PoCs, benchmark latency, and write ADRs and contribute to delivering the next generation to PROD.
- Build and maintain scalable API services on AWS that handle thousands of requests per second
- Help automate network onboarding end-to-end.
- Debug production issues across microservices, define SLOs, and participate in the on-call rotation
- Integrate LLM-based tools into daily engineering work and build agentic automation for operational tasks: automated incident triage, self-healing pipelines, and intelligent alerting
We’re looking for candidates who have:
- 8+ years with PostgreSQL in production: schema design, query optimization, partitioning, replication, and performance tuning under write-heavy, high-throughput workloads
- 8+ years building Java Spring Boot services: REST APIs, JDBC, connection pooling, and JVM performance profiling
- Experience with Kafka or equivalent streaming systems: consumer groups, offset management, and partition lag debugging
- Track record operating distributed systems on AWS: microservices, multi-silo deployments, Terraform
- Strong cross-system debugging skills: tracing a serving delay from a Datadog metric to a Humio log to a code path
- Comfort with AI-assisted development and agentic engineering practices
- A bias to ship and iterate alongside product and design partners
- A genuine excitement for significantly scaling large data systems
Technologies
Core (experience required):
- PostgreSQL
- Java Spring
- Kafka
Expected familiarity:
- AWS
- Kubernetes
- Terraform
- Python
- Github including Github Actions
- DataDog
- Humio
- PagerDuty
NICE TO HAVE
- Database migration experience (evaluating and cutting over between storage systems)
- Flink, Spark, or lakehouse formats (Delta Lake, Iceberg, Parquet)
- Kubernetes operations (StatefulSets, HelmReleases, stateful workloads)
- Mentoring engineers and driving technical decisions through RFCs/ADRs
- Interest in the cryptocurrency
AI at Chainalysis
AI is not a feature at Chainalysis - it is a new way of working. One that turns instructions into work done, and helps us move faster than the threats we're built to counter, and we expect our employees to take ownership of the output and ensure quality. As the world's most trusted blockchain analytics platform, Chainalysis sits at a rare intersection of proprietary data, regulatory relationships and crypto expertise that makes it uniquely placed to shape and lead the next era of AI-driven intelligence - and we expect everyone here, regardless of role, to be an active part of it.
AI fluency is tied directly to how we measure performance and how we plan to win. There is no substitute for your own curiosity. We provide the tools, workflows, and space to experiment - but the expectation is that you develop these capabilities yourself, bring ideas, and collaborate across teams to reinvent the way work gets done. We are not using AI to do less. We are using it to do what was never possible before.
About Chainalysis
Chainalysis is the blockchain data platform, making it easy to connect the movement of digital assets to real-world services. Powered by deep blockchain data and AI, organizations can investigate illicit activity, manage risk exposure, and develop innovative market solutions built on the industry's most trusted blockchain intelligence. Our mission is to build trust in blockchains, blending safety and security with an unwavering commitment to growth and innovation.
You belong here.
At Chainalysis, we believe that diversity of experience and thought makes us stronger. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. We’re ensuring we keep learning by committing to continually revisit and reevaluate our diversity culture.
We encourage applicants across any race, ethnicity, gender/gender expression, age, spirituality, ability, experience and more. If you need any accommodations to make our interview process more accessible to you due to a disability, don't hesitate to let us know. You can learn more here https://go.chainalysis.com/rs/503-FAP-074/images/Interview%20Accommodations%20Request.pdf. We can’t wait to meet you.
Backblaze is a cloud storage company serving AI and data-intensive businesses, operating remotely with a US-based team. The VP, People role reports to the CHRO and involves leading People operations at a public, remote-first company scaling from 500 to 1000 employees and expanding internationally. Responsibilities include designing systems for engagement, culture, communications, retention, succession, and manager development without relying on a physical office. The role requires running a small HR Operations and strategic HRBP team, building the next operational layer using AI agents, and fostering a culture of connection, belonging, and teamwork.
Key responsibilities:
— Build engagement as a leader-owned discipline with measurable outcomes.
— Develop strategic employee and leader communications with consistent messaging across geographies and time zones.
— Design culture intentionally for a remote-first, fast-growing, international company.
— Establish onboarding, team rituals, and in-person events with proper design and budgeting.
— Promote remote working excellence ensuring uniform expectations and development opportunities worldwide.
— Manage retention and succession planning to anticipate risks and build talent pipelines.
— Rebuild manager capabilities for distributed teams adapting to AI-driven changes.
— Collaborate with AI Transformation Leader on work design, job architecture, and team structure.
In the first year, the VP will build engagement programs, remote work guidelines, recognition systems, communication cadence, retention and succession models, manager development approaches, and design in-person moments.
Requirements:
— Experience operating teams outside the US, managing employment realities internationally.
— Experience scaling companies from 500 to 1000 employees with international expansion.
— Hands-on builder who develops people through work and uses AI agents daily.
— Leadership experience with a small team, close to operational work.
— Ability to make a distributed, multi-geography workforce a great place to work.
Preferred:
— Comfortable with public company environment.
— Experience in mid-sized technology companies with resource constraints.
— Strong communication skills with a tendency to over-communicate.
Not suitable for those who prefer established functions, large teams, focus on executive compensation, or see culture as a benefits or office issue.
Interview process includes discussing past projects, AI usage, and interaction with HR teams.
Benefits include competitive compensation, equity, full medical and retirement benefits, flexible vacation, parental leave, equipment stipend, childcare bonus, fertility support, learning programs, and commuter benefits. Backblaze is an Equal Opportunity Employer committed to diversity, equity, and inclusion.
Location: Remote, Global
Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth.
We are seeking a platform engineer to join our Edge & Networking squad. This team owns everything that happens at the network perimeter: API gateway, routing, load balancing, DNS, and secure global traffic distribution.
You'll design, build, and operate systems that are both robust and highly automated — enabling us to to scale reliably while maintaining low latency and high availability across our global infrastructure.
You will work closely with other infrastructure and product teams to ensure seamless integration, observability, and performance of our edge services.
WHAT YOU’LL BE RESPONSIBLE FOR:
- Help build and maintain the Supabase Cloud offering;
- Design and implement Supabase’s global edge router platform;
- Build programmable, API-driven routing logic to dynamically steer customer traffic;
- Work with DNS, WAF, IP networking, TLS termination, CDN integrations, and global load balancing;
- Implement advanced observability: relevant metric and log capturing, latency measurements, traffic shaping, routing health, and failure mitigation.
- Optimize routing performance to minimize latency and improve reliability across cloud regions.
- Collaborate cross-functionally with other teams to integrate networking solutions into the entire Supabase stack;
- Improve our system architecture to reduce costs while balancing security, reliability, and performance;
- Design CI/CD systems to speed up deployments with proper change and release management processes;
- Participate in on-call rotations, incident response, and post-incident reviews for edge-related issues;
- Resolve escalated support issues, while also identifying and resolving systemic issues across the platform.
YOU MIGHT BE A FIT IF YOU HAVE:
- 5+ years experience in SRE/DevOps/Cloud Infrastructure;
- 4+ years experience building and operating high-scale networking or edge infrastructure;
- Strong experience with HTTP, TCP/IP, TLS certificate management, CDN internals, load balancing, and global routing;
- Proficiency with traffic proxies / routers (e.g., Envoy, NGINX, HAProxy, Traefik, or building your own);
- Experience designing systems for high availability, failover, and real-time observability;
- Strong software engineering skills (Go);
- Strong debugging and troubleshooting skills across distributed systems;
- Knowledge of IPv6, BGP, Anycast, or advanced routing protocols;
- Experience in managing large deployments on AWS, GCP, Azure, or similar;
- Comfortable with cloud networking primitives (AWS, GCP, Azure, or similar);
- Experience with Infrastructure as Code tools (Pulumi preferred, Terraform/CDK etc also acceptable);
- Experience with being part of on-call rotations for large production systems.
WHAT WE OFFER
- Fully Remote
We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world.
- ESOP
Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together.
- Tech Allowance
Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work.
- Health Benefits
Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us.
- Annual Off-Sites
Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year.
- Flexible Work
We operate asynchronously and trust you to manage your own time. You know what needs to be done and when.
- Professional Development
Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth.
ABOUT THE TEAM
Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love.
- ~400 team members
- 60+ countries
- 20+ languages spoken
- Over $1B raised (including our $500M Series F)
- 540,000+ community members
We move fast, build in public, and use what we ship. If it’s in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities.
Location: London
Workplace: OnSite
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.
WHAT YOU'LL DO
- Proactively manage calendars, including coordinating sales and partnership meetings, discovery calls, legal contract negotiations, etc.
- Ensure the effectiveness of meetings by sending preparation and follow-up materials, such as sales agreements, legal documents, etc.
- Plan and execute internal events (in-person and virtual), including team offsites, trainings, and team travel weeks. Support external events, including happy hours, sporting events, leadership in market tours, and beyond.
- Establish new and improve existing administrative systems and processes while helping build the founding Sierra admin team.
WHAT YOU'LL BRING
- 5+ years of Executive Assistant or similar role.
- Ability to build relationships and partner effectively with cross-functional teams and external partners.
- Excellent time management skills, willingness and ability to quickly shift tasks and priorities, and anticipate the needs of others before they arise.
- Ability to organize, analyze, and prioritize workflows, often interpreting and leveraging data.
- Willingness and ability to be in the London office 4 days per week and ability to travel with leaders if needed (~est 1x per quarter).
- Advanced proficiency with Google Suite & Slack.
EVEN BETTER...
- Experience in a fast-growing, in-person start-up environment.
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits through Carrot
- Lunch, as well as delicious snacks and coffee to keep you energized
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
Задачи:
— самостоятельно находить и привлекать новых B2B-клиентов в странах СНГ и по всему миру;
— самостоятельно искать компании и формировать базу потенциальных клиентов;
— находить лиц, принимающих решения (ЛПР) и их контакты;
— активно работать через LinkedIn / Sales Navigator;
— использовать другие инструменты для prospecting и поиска контактов;
— осуществлять cold email, LinkedIn outreach, мессенджеры, звонки;
— проводить онлайн-встречи и презентации;
— выявлять потребности клиента;
— проводить переговоры;
— доводить потенциальных клиентов до сделки;
— вести CRM и pipeline.
Требования:
— опыт B2B Sales / Business Development;
— опыт самостоятельного cold outbound;
— опыт международных продаж;
— английский C1+;
— уверенная работа с LinkedIn и Sales Navigator;
— знание других инструментов для поиска компаний, ЛПР и контактов;
— умение самостоятельно строить продажи с нуля;
— опыт переговоров с руководителями и C-level;
— самостоятельность и ориентация на результат.
Плюсы:
— опыт в Real Estate, Development, Architecture, CGI/3D, Marketing, Advertising, Digital, IT/SaaS или Consulting.
Условия:
— полностью удаленная работа;
— международный рынок;
— фиксированная часть оплаты + высокий процент от продаж;
— уровень заработной платы обсуждается индивидуально на собеседовании.
Особенности:
— требуется hunter, который самостоятельно находит компании, выходит на ЛПР, устанавливает контакт, проводит встречи и доводит сделки до завершения.
Location: London
Workplace: OnSite
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.
WHAT YOU’LL DO
We're looking for a pricing strategist to join our GTM operations team. You'll work with our sales team to develop and deliver pricing proposals and ROI case studies for customers, and to help them execute deals. You'll also collaborate with product, marketing, and operations teams to define our overall pricing and packaging strategy.
WHAT YOU’LL BRING
- 4+ years of experience in consulting, banking, strategy, or business operations. Startup experience in a similar GTM operations role, specifically SaaS pricing, sales, marketing, and operations strongly preferred.
- Experience negotiating complex customer partnerships
- Familiarity with navigating sales cycles
- Strong understanding of developing GTM operations using data-driven decision-making
- Degree in Business Administration, Finance, or related field, or equivalent professional experience
EVEN BETTER…
- Experience in partnerships, business development, and value engineering roles
- Familiarity with AI or conversational AI technologies
- Previous 0-1 startup or fast-paced high-growth environment experience
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits through Carrot
- Lunch, as well as delicious snacks and coffee to keep you energized
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
Location: Belfast, Northern Ireland, Remote
Workplace: remote
Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, by helping customers deliver more personalised and profitable guest experiences. As a result, our digital ordering, payment, and guest engagement solutions enable brands to do more with less and make every guest feel like a regular.
While our roots are in NYC, we’re intentionally investing in Belfast and Northern Ireland as a key hub, with an established leadership presence, a local team, and community for the long term. This role is fully remote, offering you flexibility to work from anywhere within NI.
Your new role
With the brand-new Olo app launching later this year, you’ll play an integral part in shaping next-gen features and bringing our post-MVP vision to life while also gathering feedback from the fast-growing user base and fixing bugs they report. You’ll help us plan for the feature roadmap of the app and provide input in the direction of both the iOS and Android codebases. You’ll have the support of a dedicated Mobile Engineering Manager for the Olo app and work alongside four highly experienced mobile engineers, three of whom are based in Northern Ireland.
How you'll make an impact
Here’s how your day-to-day might look but, like most mission driven tech companies, no two days are exactly the same!
Demonstrate proficiency in the team's domain and technology stack, providing guidance and mentorship to junior engineers and contributing to technical decision-making.
Proactively address technical debt by prioritising its resolution alongside feature development, ensuring maintainable, scalable, and high-quality codebases through regular refactoring and system improvements.
Take ownership of complex features and projects, working independently and collaborating with team members to drive development from concept to delivery.
Lead code reviews, sets quality standards, and offers in-depth feedback to improve code quality across the team.
Partner with Product and other stakeholders to refine requirements, ensuring solutions are well-architected and aligned with business goals.
Focus on delivering reliable, maintainable software solutions and actively implements performance optimisations and resilience mechanisms.
Monitor and maintain services in production, diagnosing and resolving critical issues efficiently with minimal support.
Participate in the architecture and design of distributed systems, ensuring best practices are followed for reliability and scalability.
Take the initiative to improve the team's development processes and tooling, advocating for best practices and automation improvements.
Ensure consistency and quality in shared components and APIs.
Contribute actively to the team's knowledge base, lead learning sessions, and promote a culture of continuous improvement.
Use Claude Code as part of your daily workflow, and grow your skills through hands-on AI training designed to help you become highly effective with modern AI coding agents and IDEs.
Demonstrate ownership of the team's delivery pipeline, ensuring that code quality, testing standards, and deployment practices are continuously optimised.
Active participation in on-call duties is required, with specific responsibilities determined by your assigned team and area of expertise.
What will set you up for success
Bachelor's Degree in Computer Science, Software Engineering, or a related field, or equivalent practical experience.
5+ years of experience in software engineering, specifically focused on native mobile developement
Advanced proficiency in native Android mobile development using Kotlin and experience independently designing and implementing complex algorithms and architectures.
Skill in managing and improving CI/CD processes, with hands-on experience using tools like GitHub Actions.
Experience with unit, integration, and end-to-end testing practices, with a strong emphasis on automation for testing and deployment.
Leadership skills such as mentoring peers, leading technical discussions, and collaborating effectively across teams and departments to deliver solutions aligned with business priorities.
About Olo
Olo is a leading restaurant technology provider with ordering, payment, and guest engagement solutions that help brands increase orders, streamline operations, and improve the guest experience. Each day, Olo processes millions of orders on its open SaaS platform, gathering the right data from each touchpoint into a single source—so restaurants can better understand and better serve every guest on every channel, every time. Over 800 restaurant brands trust Olo and its network of more than 400 integration partners to innovate on behalf of the restaurant community, accelerating technology’s positive impact and creating a world where every restaurant guest feels like a regular. Learn more at
olo.com
Applicant Privacy Notice (United Kingdom)
Location: Belfast, Northern Ireland, Remote
Workplace: remote
Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, by helping customers deliver more personalised and profitable guest experiences. As a result, our digital ordering, payment, and guest engagement solutions enable brands to do more with less and make every guest feel like a regular.
While our roots are in NYC, we’re intentionally investing in Belfast and Northern Ireland as a key hub, with an established leadership presence, a local team, and community for the long term. This role is fully remote, offering you flexibility to work from anywhere within NI.
Your new role
With the brand-new Olo app launching later this year, you’ll play an integral part in shaping next-gen features and bringing our post-MVP vision to life while also gathering feedback from the fast-growing user base and fixing bugs they report. You’ll help us plan for the feature roadmap of the app and provide input in the direction of both the iOS and Android codebases. You’ll have the support of a dedicated Mobile Engineering Manager for the Olo app and work alongside four highly experienced mobile engineers, three of whom are based in Northern Ireland.
How you'll make an impact
Here’s how your day-to-day might look but, like most mission driven tech companies, no two days are exactly the same!
Demonstrate proficiency in the team's domain and technology stack, providing guidance and mentorship to junior engineers and contributing to technical decision-making.
Proactively address technical debt by prioritising its resolution alongside feature development, ensuring maintainable, scalable, and high-quality codebases through regular refactoring and system improvements.
Take ownership of complex features and projects, working independently and collaborating with team members to drive development from concept to delivery.
Lead code reviews, sets quality standards, and offers in-depth feedback to improve code quality across the team.
Partner with Product and other stakeholders to refine requirements, ensuring solutions are well-architected and aligned with business goals.
Focus on delivering reliable, maintainable software solutions and actively implements performance optimisations and resilience mechanisms.
Monitor and maintain services in production, diagnosing and resolving critical issues efficiently with minimal support.
Participate in the architecture and design of distributed systems, ensuring best practices are followed for reliability and scalability.
Take the initiative to improve the team's development processes and tooling, advocating for best practices and automation improvements.
Ensure consistency and quality in shared components and APIs.
Contribute actively to the team's knowledge base, lead learning sessions, and promote a culture of continuous improvement.
Use Claude Code as part of your daily workflow, and grow your skills through hands-on AI training designed to help you become highly effective with modern AI coding agents and IDEs.
Demonstrate ownership of the team's delivery pipeline, ensuring that code quality, testing standards, and deployment practices are continuously optimised.
Active participation in on-call duties is required, with specific responsibilities determined by your assigned team and area of expertise.
What will set you up for success
Bachelor’s Degree in Computer Science, Software Engineering, or a related field, or equivalent practical experience.
5+ years of experience in software engineering, specifically focused on native mobile developement
Advanced proficiency in native iOS mobile development using Swift and experience independently designing and implementing complex algorithms and architectures.
Skill in managing and improving CI/CD processes, with hands-on experience using tools like GitHub Actions.
Experience with unit, integration, and end-to-end testing practices, with a strong emphasis on automation for testing and deployment.
Leadership skills such as mentoring peers, leading technical discussions, and collaborating effectively across teams and departments to deliver solutions aligned with business priorities.
About Olo
Olo is a leading restaurant technology provider with ordering, payment, and guest engagement solutions that help brands increase orders, streamline operations, and improve the guest experience. Each day, Olo processes millions of orders on its open SaaS platform, gathering the right data from each touchpoint into a single source—so restaurants can better understand and better serve every guest on every channel, every time. Over 800 restaurant brands trust Olo and its network of more than 400 integration partners to innovate on behalf of the restaurant community, accelerating technology’s positive impact and creating a world where every restaurant guest feels like a regular. Learn more at
olo.com
Applicant Privacy Notice (United Kingdom)
Location: Ukraine
Workplace: remote
Creatio is an AI CRM and workflow platform where people and AI agents work together — with no limits on users, agents, or scale. We help midsize and large organizations run customer workflows in the AI era. Headquartered in Boston, MA, with a global team and a large ecosystem of partners, Creatio serves thousands of customers in over 100 countries and automates tens of millions of workflows daily. Genuine care for our clients and partners is at the heart of our DNA.
We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports.
In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture.
Who We’re Looking For:
Support Analyst to join our Global Customer Support Team. This role focuses on in-depth analysis, diagnosis, and resolution of complex user cases related to the Creatio product line, as well as continuous knowledge sharing and collaboration with internal technical teams.
The role is based in Poland.
Responsibilities:
Technical Case Analysis & Resolution
Monitor the team’s support queue and proactively take cases into work
Analyze and diagnose incoming technical and functional issues
Resolve user cases related to Creatio product functionality
Implement technical tasks such as building business processes, configuring integrations, and adjusting system behavior
Provide clear algorithms and recommendations for implementing additional business logic
Identify product issues and collaborate with development teams by submitting detailed bug reports
Keep users informed about case progress and resolution status
Handle escalations and complex customer situations
Collect and process feedback related to resolved cases
Customer Communication
Communicate with users via phone and email in a clear and professional manner
Provide telephone consultations on Creatio products and related services
Conduct remote sessions to support issue investigation and resolution
Knowledge Base & Documentation
Create, update, and maintain knowledge base articles
Contribute to troubleshooting guides and technical documentation
Provide feedback and improvement suggestions to the Academy team
Problem Analysis & Continuous Improvement
Analyze recurring issues and customer feedback to identify underlying problems
Collaborate with cross-functional teams, including developers and cloud administrators, to improve product stability and support processes
Requirements:
Experience in technical or customer support roles
Strong understanding of HelpDesk / ServiceDesk processes
Comprehensive knowledge of relational database concepts
Proficiency in SQL
Understanding of PC architecture and computer networks
Foundational programming knowledge and understanding of OOP principles
Ability to analyze complex issues, identify root causes, and propose effective solutions
Strong verbal and written communication skills
Ability to work collaboratively with cross-functional technical teams
Capability to manage multiple tasks and priorities effectively
English proficiency at B2 level or higher
What you should expect from us:
Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential.
Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally.
Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one.
Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve.
Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.
Location: Poland
Workplace: remote
Creatio is an AI CRM and workflow platform where people and AI agents work together — with no limits on users, agents, or scale. We help midsize and large organizations run customer workflows in the AI era. Headquartered in Boston, MA, with a global team and a large ecosystem of partners, Creatio serves thousands of customers in over 100 countries and automates tens of millions of workflows daily. Genuine care for our clients and partners is at the heart of our DNA.
We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports.
In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture.
Who We’re Looking For:
Support Analyst to join our Global Customer Support Team. This role focuses on in-depth analysis, diagnosis, and resolution of complex user cases related to the Creatio product line, as well as continuous knowledge sharing and collaboration with internal technical teams.
The role is based in Poland.
Responsibilities:
Technical Case Analysis & Resolution
Monitor the team’s support queue and proactively take cases into work
Analyze and diagnose incoming technical and functional issues
Resolve user cases related to Creatio product functionality
Implement technical tasks such as building business processes, configuring integrations, and adjusting system behavior
Provide clear algorithms and recommendations for implementing additional business logic
Identify product issues and collaborate with development teams by submitting detailed bug reports
Keep users informed about case progress and resolution status
Handle escalations and complex customer situations
Collect and process feedback related to resolved cases
Customer Communication
Communicate with users via phone and email in a clear and professional manner
Provide telephone consultations on Creatio products and related services
Conduct remote sessions to support issue investigation and resolution
Knowledge Base & Documentation
Create, update, and maintain knowledge base articles
Contribute to troubleshooting guides and technical documentation
Provide feedback and improvement suggestions to the Academy team
Problem Analysis & Continuous Improvement
Analyze recurring issues and customer feedback to identify underlying problems
Collaborate with cross-functional teams, including developers and cloud administrators, to improve product stability and support processes
Requirements:
Experience in technical or customer support roles
Strong understanding of HelpDesk / ServiceDesk processes
Comprehensive knowledge of relational database concepts
Proficiency in SQL
Understanding of PC architecture and computer networks
Foundational programming knowledge and understanding of OOP principles
Ability to analyze complex issues, identify root causes, and propose effective solutions
Strong verbal and written communication skills
Ability to work collaboratively with cross-functional technical teams
Capability to manage multiple tasks and priorities effectively
English proficiency at B2 level or higher
What you should expect from us:
Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential.
Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally.
Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one.
Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve.
Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.
Ищем сильного Full-Stack разработчика с хорошим пониманием backend/frontend-разработки, баз данных, сетевого взаимодействия и архитектуры высоконагруженных систем.
Основной стек
Backend: Node.js, Express, Sequelize
Frontend: React, Vite, Tailwind CSS, Zustand, Axios
Databases: MySQL, PostgreSQL
Real-time: WebSocket, Socket.IO, Centrifugo
Базы данных
— Уверенная работа с MySQL / PostgreSQL
— Транзакции, блокировки (locks), конкурентный доступ
— Построение и оптимизация сложных SQL-запросов
— Понимание race conditions и проблем конкурентности
Infrastructure / DevOps
— Docker
— Настройка Nginx
— Redis, RabbitMQ и очереди задач
— Easticsearch + Kibana
— Prometheus + Grafana
— Понимание CDN
— Понимание принципов защиты от DDoS на уровнях L3/L7
— Понимание работы proxy / reverse proxy
Frontend
— React
— Vite
— Понимание нативной конфигурации Webpack
— Tailwind CSS
— Zustand
— Axios
— Базовое знание PixiJS
— Базовое понимание SEO
API / Integrations
— Умение разбираться и работать с недокументированными API
— OAuth и основные принципы авторизации
— Telegram Bot API
— Опыт/понимание работы с TDLib
AI-инструменты
— Уверенная работа с Claude и ChatGPT
— Использование AI-инструментов в ежедневной разработке: анализ и написание кода, рефакторинг, отладка и поиск решений
— Умение грамотно ставить технические задачи нейросетям и проверять результат
Security
— Понимание SQL Injection и способов защиты
— Проверка подмены типов и некорректных входных данных
— Race conditions
— Базовое понимание криптографии: RSA, SHA и хеширование
— Понимание обфускации
— Понимание browser/device fingerprinting
Architecture
— Умение проектировать архитектуру высоконагруженных систем
— Понимание масштабирования, отказоустойчивости и конкурентной обработки данных
— Понимание взаимодействия между сервисами, очередями, БД, кешем и real-time компонентами
Будет плюсом
— Базовое понимание теории вероятностей
— Понимание принципов работы blockchain и основных сетей: Bitcoin, TON, Ethereum/ERC, TRON
— Опыт работы с нестандартными API и интеграциями
Ключевой фокус роли:
• Формирование target architecture для экосистемы processing, eCommerce, P2P/APM, wallets, billing, reconciliation, antifraud и data.
• Объединение нескольких процессингов, legacy-систем и автономных технологических команд в единую архитектуру.
• Legacy modernization, monolith decomposition и развитие platform layer.
• Архитектурные стандарты для API, events, data, security, observability и integrations.
• Участие в архитектурном due diligence и интеграции новых технологических активов.
Требования:
• Опыт Chief Architect / Head of Architecture / Enterprise или Platform Architect.
• Сильная экспертиза в Payments, PSP, Processing, Acquiring, Issuing, Banking Tech или Regulated Fintech.
• Глубокое понимание high-load и distributed systems, Event-Driven Architecture и microservices.
• Практический опыт построения архитектуры сразу на уровне нескольких систем и команд.
Условия:
• Прямое взаимодействие с CTO и высокий уровень влияния на технологическую стратегию компании.
Location: Seoul, South Korea
Workplace: onsite
ABOUT YOU
We are looking for a Senior Full-Stack Engineer who is innovative, detail-oriented, and highly collaborative to join our Engineering team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting and is excited to build end-to-end solutions, design scalable architectures, and drive performance and reliability across both frontend and backend systems.
Strong proficiency in React and modern frontend development practices, along with solid backend expertise in Go (or a similar language) is essential, along with experience in microservices architecture, distributed systems, and cloud-native environments using Docker and Kubernetes. The ability to own features from concept to production, troubleshoot complex system behaviors, and continuously optimize performance and resiliency will be key to your success in this role.
If you're passionate about building seamless full-stack experiences that power impactful products and love creating scalable solutions that support gaming, payment, and digital commerce ecosystems, we would love to hear from you!
ABOUT US
Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.
For more information, visit xsolla.com.
Responsibilities
Design, build, and maintain full-stack applications that power core products and platforms.
Develop responsive, high-performance user interfaces using React.
Build and maintain backend services using Go and event-driven architectures.
Build scalable microservices in containerized environments using Docker and Kubernetes.
Drive architecture decisions that improve performance, resiliency, and maintainability.
Collaborate with engineers, product managers, designers, and QA to deliver end-to-end solutions.
Own your code in production, monitor, debug, and continuously improve application performance and reliability.
Write automated tests and follow CI/CD best practices to ensure high-quality deployments.
Participate in code reviews, technical discussions, and knowledge sharing across teams.
Participate in on-call rotation to support production systems and respond to incidents.
Qualifications & Skills
5+ years of full-stack development experience.
Strong proficiency in React and modern frontend development practices.
Solid backend experience in Go or a similar language.
Strong understanding of microservices architecture, distributed systems, and event-based communication.
Familiarity with cloud infrastructure and container orchestration (e.g., Kubernetes, Docker).
Solid understanding of observability, monitoring, and performance optimization.
Ability to troubleshoot production issues, analyze system behavior, and drive resolution.
Business-level proficiency in Korean and English is required.
Nice to Have
Experience with React Native for mobile development.
Background in gaming, payments, or commerce systems.
Experience in adtech or offer monetization platforms.
Hands-on experience with Kafka or equivalent streaming platforms.
Experience with Redis or other in-memory data stores.
Experience with cloud platforms (e.g., AWS, GCP, or Azure).
Familiarity with ClickHouse, Postgres, or other analytical/OLAP/OLTP databases.
Prior experience working on internal platforms or developer-facing tools.
The duties and responsibilities of this position may evolve over time to support the organization's goals and individual growth. This job description is intended to outline the general nature and level of work being performed and is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required. By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially. Xsolla takes your privacy seriously and will not sell or externally distribute any personal data received during the hiring process. In accordance with applicable data protection laws including the Personal Information Protection Act (PIPA), Xsolla is committed to protecting your personal information and respecting your privacy. For any inquiries related to data privacy, please contact: careers@xsolla.com
Explore more opportunities at: https://xsolla.com/careers
Location: Seoul, South Korea
Workplace: onsite
ABOUT YOU
We are looking for a Senior Backend Engineer who is detail-oriented, proactive, and highly collaborative to join our Engineering team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting and is excited to design and build scalable backend systems, drive architectural improvements, and deliver resilient, high-performance services in production environments.
Strong technical expertise in Go, distributed systems, and microservices architecture is essential, along with experience in building and operating cloud-native applications in containerized environments using Docker and Kubernetes. The ability to troubleshoot complex production issues, optimize system performance, and manage event-driven architectures using Kafka or similar streaming platforms will be key to your success in this role.
If you're passionate about building reliable, scalable systems that power high-impact products and love creating seamless infrastructure that enables innovative payment, gaming, or commerce experiences, we would love to hear from you!
ABOUT US
Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.
For more information, visit xsolla.com.
Responsibilities
Design, build, and maintain backend services that power core products and platforms.
Develop event-driven systems using Go and Kafka.
Build scalable microservices in containerized environments using Docker and Kubernetes.
Drive architecture decisions that improve performance, resiliency, and maintainability.
Collaborate with engineers, product managers, designers, and QA to deliver end-to-end solutions.
Own your code in production, monitor, debug, and continuously improve service performance and reliability.
Write automated tests and follow CI/CD best practices to ensure high-quality deployments.
Participate in code reviews, technical discussions, and knowledge sharing across teams.
Participate in on-call rotation to support production systems and respond to incidents.
Qualifications & Skills
5+ years of backend development experience in Go or a similar language.
Strong understanding of microservices architecture, distributed systems, and event-based communication.
Familiarity with cloud infrastructure and container orchestration (e.g., Kubernetes, Docker).
Solid understanding of observability, monitoring, and performance optimization.
Ability to troubleshoot production issues, analyze system behavior, and drive resolution.
Business-level proficiency in Korean and English is required.
Nice to Have
Background in gaming, payments, or commerce systems.
Experience in adtech or offer monetization platforms.
Hands-on experience with Kafka or equivalent streaming platforms.
Experience with Redis or other in-memory data stores.
Experience with cloud platforms (e.g., AWS, GCP, or Azure).
Familiarity with ClickHouse, Postgres, or other analytical/OLAP/OLTP databases.
Prior experience working on internal platforms or developer-facing tools.
Location: Tokyo
Workplace: onsite
ABOUT YOU
We are looking for a Senior Full-Stack Engineer who is innovative, detail-oriented, and highly collaborative to join our Engineering team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting and is excited to build end-to-end solutions, design scalable architectures, and drive performance and reliability across both frontend and backend systems.
Strong proficiency in React and modern frontend development practices, along with solid backend expertise in Go (or a similar language) is essential, along with experience in microservices architecture, distributed systems, and cloud-native environments using Docker and Kubernetes. The ability to own features from concept to production, troubleshoot complex system behaviors, and continuously optimize performance and resiliency will be key to your success in this role.
If you're passionate about building seamless full-stack experiences that power impactful products and love creating scalable solutions that support gaming, payment, and digital commerce ecosystems, we would love to hear from you!
ABOUT US
Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.
For more information, visit xsolla.com.
Responsibilities
Design, build, and maintain full-stack applications that power core products and platforms.
Develop responsive, high-performance user interfaces using React.
Build and maintain backend services using Go and event-driven architectures.
Build scalable microservices in containerized environments using Docker and Kubernetes.
Drive architecture decisions that improve performance, resiliency, and maintainability.
Collaborate with engineers, product managers, designers, and QA to deliver end-to-end solutions.
Own your code in production, monitor, debug, and continuously improve application performance and reliability.
Write automated tests and follow CI/CD best practices to ensure high-quality deployments.
Participate in code reviews, technical discussions, and knowledge sharing across teams.
Participate in on-call rotation to support production systems and respond to incidents.
Qualifications & Skills
5+ years of full-stack development experience.
Strong proficiency in React and modern frontend development practices.
Solid backend experience in Go or a similar language.
Strong understanding of microservices architecture, distributed systems, and event-based communication.
Familiarity with cloud infrastructure and container orchestration (e.g., Kubernetes, Docker).
Solid understanding of observability, monitoring, and performance optimization.
Ability to troubleshoot production issues, analyze system behavior, and drive resolution.
Business-level proficiency in Japanese and English is required.
Nice to Have
Experience with React Native for mobile development.
Background in gaming, payments, or commerce systems.
Experience in adtech or offer monetization platforms.
Hands-on experience with Kafka or equivalent streaming platforms.
Experience with Redis or other in-memory data stores.
Experience with cloud platforms (e.g., AWS, GCP, or Azure).
Familiarity with ClickHouse, Postgres, or other analytical/OLAP/OLTP databases.
Prior experience working on internal platforms or developer-facing tools.
The duties and responsibilities of this position may evolve over time to support the organization's goals and individual growth. This job description is intended to outline the general nature and level of work being performed and is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required. By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially.Xsolla takes your privacy seriously and will not sell or externally distribute any personal data received during the hiring process. In accordance with applicable data protection laws including the Act on the Protection of Personal Information (APPI), Xsolla is committed to protecting your personal information and respecting your privacy. For any inquiries related to data privacy, please contact: careers@xsolla.com
Explore more opportunities at: https://xsolla.com/careers
УдалённоRemote, USA
Chicago, Illinois; San Francisco, California
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