Responsibilities
Underwriting Framework and Credit Policy:
— Design the fund's underwriting framework from scratch: credit policy, underwriting standards, rating and scoring methodology, credit memo templates, and approval workflows — built for LP diligence from day one.
— Build the data edge into the process: integrate Xsolla's payments telemetry and game-revenue data into underwriting as a durable information advantage.
Deal Underwriting and Structuring:
— Lead the underwriting of lending facilities to game studios and gaming businesses: financial analysis, revenue durability, downside cases, and recovery analysis.
— Structure facilities: term loans, revolvers, royalty- and revenue-based structures — including covenants, collateral packages, borrowing bases, and pricing.
— Draft and negotiate term sheets and credit documentation with borrowers alongside external counsel.
Credit Committee and Governance:
— Stand up and run the credit committee process: present transactions, document decisions, and maintain an audit trail that stands up to LP and auditor scrutiny.
— Establish portfolio monitoring: watchlist discipline, covenant tracking, and a workout playbook as the portfolio builds.
LP Diligence and Fundraising Support:
— Be the credit face of the fund: appear in fund materials and LP meetings as the fund's credit authority; own underwriting answers in LP due diligence.
— Support capital formation: help shape the fund's risk-return narrative, portfolio construction guidelines, and track-record presentation.
Credit Playbook and Team Building:
— Codify the credit playbook: standards, templates, and documentation that make the fund's underwriting repeatable and audit-ready.
— Build the bench: as the fund scales, hire and mentor the junior credit team — analysts, associates, and in time a portfolio/risk officer.
Qualifications and Skills
Experience:
— 7+ years in private credit, direct lending, specialty finance, or leveraged finance, with personal responsibility for underwriting and closing institutional credit transactions.
— Experience at an early-stage or first-time credit fund — credit policy written from scratch, LPA input, first LP diligence — is strongly preferred.
— Lending against media, IP, royalties, recurring digital revenue, or gaming businesses is a strong plus.
— A track record you can walk LPs through: deals underwritten, structures used, and how they performed — including the ones that went wrong and what you did about it.
Skills and Competencies:
— Deep fluency in credit analysis, financial modeling, covenant design, collateral structures, and credit documentation.
— The gravitas to sit across from LPs, investment committees, and founders — and the judgment to say no to a deal.
— Enjoys mentoring junior team members and building a strong credit culture as the team grows.
— Comfort operating in a lean, fast-moving team where you build the machine you then operate.
Education and Credentials:
— A bachelor's degree in finance, economics, business, or a related field; an MBA and/or a CFA charter is preferred.
Benefits:
— 100% company-paid medical, dental, and vision plans.
— Unlimited Flexible Time Off.
— Personalized career roadmap for each employee.
— Professional development through training and educational opportunities.
— Supportive environment prioritizing physical, mental, and emotional well-being of employees and their families.
Location: United States
Chartbeat Inc. is the parent company of Chartbeat, Tubular Labs, FatTail, and Lineup Systems. Together, we’re shaping the future of media strategy and revenue. Trusted by the world's top media brands, Chartbeat, Inc. combines analytics that power smarter audience strategies with revenue solutions that simplify ad operations and accelerate monetization.
Our mission is to help customers grow valuable media brands with their content. Join our diverse group of focused, hardworking professionals who are passionate about doing work that’s challenging and fun — and who strive to maintain a healthy work/life balance.
About the Role
Chartbeat, Inc. is the parent company of Chartbeat, Tubular Labs, FatTail, and Lineup Systems. Together, we’re shaping the future of media strategy and revenue. Trusted by the world's top media brands, Chartbeat, Inc. combines analytics that power smarter audience strategies with revenue solutions that simplify ad operations and accelerate monetization.As part of our OMS product portfolio, Lineup and FatTail provide media owners with an end-to-end order management solution built for ad sales teams across news, digital, streaming, B2B, OOH and other segments.
We're hiring a Content Strategist to turn deep product and market expertise into content that reaches buyers directly and drives demand for Lineup and FatTail. You'll work alongside our other Product Marketing Manager, who owns internal enablement: positioning, messaging, sales materials. You'll take that same product and market knowledge and shape it into content built for buyers: articles, reports, POVs, case studies, and more. You'll also serve as the product subject matter expert for our Content Marketing team on Lineup and FatTail, shaping their content strategy and planning from the earliest stages.
Key Responsibilities
Content strategy and ideation
Identify content angles that differentiate Lineup and FatTail in a crowded, relationship-driven market, grounded in competitive intelligence, customer research, and product knowledge.
Advise Content Marketing on what's worth making and why, ahead of their planning cycles, so domain expertise shapes the brief from the start.
Content creation
Write and structure long-form, client-facing assets: articles, reports, POVs, case studies, video scripts, event presentations.
Use AI tools to accelerate drafting and partner with a writer for polish when helpful.
Subject matter expertise
Serve as the go-to product and market expert on Lineup and FatTail for Content Marketing.
Stay aligned with the internal enablement PMM to keep external content and internal sales narrative consistent.
Handoff and collaboration
Deliver finished or near-finished assets to Marketing for distribution (social, email, promotion) and to Design for visual polish.
Work cross-functionally and move things forward independently.
Qualifications
5+ years experience
Strong storytelling instincts. You can look at a messy, technical landscape and find the angle that makes someone care.
Comfortable writing and shipping content yourself, using AI tools or a writer for cleanup, and confident originating your own ideas.
Deep familiarity with the ad tech or media operations landscape: direct experience at an OMS or ad tech vendor, in ad ops or ad sales operations at a media company or publisher, or covering ad tech as a journalist or analyst, or similar.
Track record working cross-functionally with marketing, content, and product teams.
Benefits
Comprehensive Health, Dental, and Vision Insurance
401K with company match (100% of the first 3% and 50% of the next 2%)
Fully Paid Parental Leave - 18 weeks for birthing parents, 12 weeks for non-birthing parents
Phone and internet stipend
Wellness, learning, and coworking reimbursements
Flexible work hours
Unlimited PTO
11 paid holidays and December holiday closure
Annual In-Person Event
The compensation range for this position is between $90,000-$115,000 (Salary is negotiable and will be tailored to your experience, skills, and the value you bring to the role.)
Diversity, Equity, and Inclusion Statement
At Chartbeat we strive to create and continually grow as a company where all employees are able to be their authentic selves. We are committed to recruiting, hiring, and retaining employees from different backgrounds, viewpoints, and experiences. Our strength is our diversity and we are dedicated to continuously reflect upon, and evolve our efforts to maintain a diverse, equitable and inclusive ecosystem.
Equal Opportunity Employment Statement
Chartbeat is an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.
Chartbeat's CCPA disclosure notice can be found
here
.
Location: Poland
Workplace: remote
Creatio is an AI CRM and workflow platform where people and AI agents work together — with no limits on users, agents, or scale. We help midsize and large organizations run customer workflows in the AI era. Headquartered in Boston, MA, with a global team and a large ecosystem of partners, Creatio serves thousands of customers in over 100 countries and automates tens of millions of workflows daily. Genuine care for our clients and partners is at the heart of our DNA.
We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports.
In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture.
Who We’re Looking For
Technical Advisor
to join our Global Customer Support Division. In this role, you will support enterprise customers in the successful operation, optimization, and strategic use of the Creatio platform with a focus on the MEA/America/Europe region.
You will act as the primary technical point of contact, developing a deep understanding of each customer’s architecture, business objectives, and system configuration. Combining strong troubleshooting expertise with a proactive, advisory approach, you will provide guidance, preventive monitoring, and technical consultations to ensure platform stability, maximize value, and support long-term customer success.
Responsibilities
Technical Account Ownership: Be the dedicated technical contact for assigned enterprise accounts. Ensure full visibility and ownership over all technical matters, escalations, and platform usage challenges.
Escalation Case Management: Collaborate closely with Support, Product, and RCD teams to resolve and manage critical incidents, coordinate escalations, and ensure SLA compliance for technical cases.
Proactive Monitoring and Risk Prevention: Continuously monitor system performance and health. Identify potential risks, inefficiencies, and bottlenecks, providing actionable recommendations to mitigate them before they impact the customer.
Platform Enablement Consulting: Guide customers on platform best practices, new feature enablement, system architecture, and performance optimization. Deliver tailored recommendations that align with their business roadmap.
Strategic Engagement Advocacy: Participate in QBRs and strategic reviews. Provide feedback to internal teams based on customer needs. Influence roadmap decisions through structured customer insights.
Requirements
4+ years of experience in enterprise technical support, professional services, or TAM/TA roles (preferably in B2B SaaS).
Experience with the Creatio platform or similar low-code/no-code solutions, as well as CRM systems or SaaS platforms, is considered a plus.
Hands-on experience with APIs, integrations, SQL (as a language), cloud infrastructure (IIS server, Redis server, SQL server), and performance tuning (monitoring tools e.g. Grafana, Zabbix).
Experience in managing technical relationships with enterprise customers.
Ability to lead technical workshops, explain complex ideas clearly, and influence outcomes.
Advanced English.
Proactive, customer-first mindset with strong ownership culture.
Professional competencies
Platform architecture configuration: Strong understanding of platform architecture, system capabilities, deployment models (cloud/on-prem), and integrations within CRM or enterprise SaaS environments.
Technical troubleshooting diagnostic skills: Strong analytical mindset for investigating system issues, performance degradation, and cross-component dependencies.
Preventive support mindset: Ability to proactively detect trends and prevent escalations using monitoring tools, AI alerts, and system logs.
Communication stakeholder engagement: Capable of translating complex technical topics for non-technical stakeholders. Skilled in managing executive relationships.
Collaboration cross-functional influence: Experienced in working alongside support, customer success, and product teams to ensure seamless delivery of services.
Process and automation orientation: Familiarity with DevOps, CI/CD pipelines, and self-service enablement practices to improve scalability and efficiency.
What you should expect from us
Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential.
Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally.
Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one.
Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve.
Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.
Location: Munich; Neuss; Berlin
Workplace: Hybrid
ROLE HIGHLIGHTS:
- Role: Forward Deployed AI Engineer
- Department: Forward Deployed Engineering
- Location: Germany
- Reports to: VP, Forward Deployed Engineering
- Working type: Hybrid (On-site at customer locations approx. 50% of time)
- German security clearance (Sicherheitsüberprüfung Ü1/Ü2/Ü3)
- Must be eligible and able to attain relevant national and NATO security clearances
- Must be based in-country and native level speaker of the country you're deploying to.
THE MISSION OF THE FORWARD DEPLOYED AI ENGINEER
In this role, you'll be the hands-on AI builder defense and intelligence customers rely on. You’ll deploy ICEYE’s intelligence platform into secure (often air-gapped) environments and rapidly ship AI-powered workflows on top of it—everything from Docker-based deployments to RAG systems fusing SAR imagery with intelligence reports. This is a ship-code-daily role: turning raw satellite data into mission-critical tools analysts use to protect nations.
WHO WE ARE
ICEYE is the world leader in sovereign intelligence from space. We deliver persistent monitoring capabilities to detect and respond to changes in any location on Earth.
ICEYE owns the world's largest and most advanced SAR (synthetic aperture radar) satellite constellation. To our customers we provide intelligence with unmatched quality, latency and revisit times, in any weather, day or night. To governments who choose to operate their own constellation we provide this proven capability as a sovereign system.
ICEYE-built constellations serve customers in defence and intelligence, environmental monitoring, insurance and emergency management. We enable fast decisions that contribute to a safer future.
Founded and headquartered in Finland, ICEYE operates globally with over 1000 employees across Europe, North America, the Middle East, and Asia-Pacific.
DAY TO DAY RESPONSIBILITIES:
PLATFORM DEPLOYMENT & INTEGRATION
- Deploy ICEYE's intelligence platform into customer secure environments (on-premise, air-gapped networks, classified data centers).
- Build and maintain containerized applications (Docker) and manage deployments in customer Kubernetes clusters.
- Develop APIs and data pipelines connecting ICEYE systems to customer C4ISR infrastructure and intelligence tools.
- Troubleshoot deployment issues in disconnected environments without external internet access.
AI SOLUTION DEVELOPMENT & CUSTOMIZATION
- Build Retrieval-Augmented Generation (RAG) systems that combine ICEYE SAR data with customer intelligence documents for context-aware analysis.
- Develop AI agents and workflows using frameworks like LangChain, LangGraph, or similar tools to automate analytical tasks.
- Implement prompt engineering strategies and conversational AI interfaces that enable analysts to query satellite data using natural language.
- Create Model Context Protocol (MCP) integrations connecting AI systems with customer data sources.
DATA FUSION & INTELLIGENCE WORKFLOWS
- Build data fusion pipelines combining SAR imagery with additional intelligence sources (AIS, RF signals, optical imagery, SIGINT).
- Develop automated workflows that correlate and cross-reference information across different data modalities.
- Create lightweight tools, dashboards, and alerting systems tailored to customer operational needs.
CUSTOMER ENGAGEMENT & RAPID PROTOTYPING
- Work embedded with intelligence analysts, data scientists, and military operators to understand mission-critical problems.
- Rapidly prototype AI-powered solutions (code first, polish later) that address immediate operational requirements.
- Conduct hands-on training sessions on platform capabilities and AI workflow usage.
- Gather customer feedback and translate it into technical requirements for ICEYE's product and engineering teams.
WHAT WE ARE LOOKING FOR
MUST HAVE SKILLS:
- 3+ years hands-on software engineering building and deploying production systems.
- Strong Python programming skills (required) plus one of: Go, TypeScript, or Rust.
- Hands-on experience with LLMs, prompt engineering, and RAG systems.
- Working knowledge of agent frameworks (LangChain, LangGraph, pydantic-ai) and vector databases.
- Experience with Docker and deploying in secure / isolated / air-gapped environments.
- Practical experience with APIs, data pipelines, and integrating systems in production,
- Familiarity with Linux and basic Kubernetes operations.
- Builder mindset: ship fast, iterate with feedback, and prioritize working solutions over perfect architecture.
- Strong communication + customer engagement, able to work embedded with intelligence analysts / military operators.
- Strong spoken and written English, able to explain technical concepts to non-technical stakeholders.
- Willingness to travel 40–60% to customer sites within the region.
NICE TO HAVE SKILLS:
- Experience in defense, intelligence, or government operational environments.
- Deploying to on-prem data centers and/or air-gapped networks.
- Familiarity with geospatial data, satellite imagery, or remote sensing.
- Experience with MCP integrations, multi-agent systems, or agentic workflows.
- Deeper Kubernetes, IaC (Terraform/Ansible), and/or offline CI/CD.
- Understanding of intelligence analysis workflows and defense/government requirements.
- Experience with data fusion, multi-source intelligence integration, or GIS tools (ArcGIS, QGIS).
- Background in solution engineering, technical consulting, or customer success.
- Experience in defense tech (e.g., Palantir, Anduril, Scale AI, similar startups).
APPLICATION PROCESS
- Talent Acquisition Interview
- Take home task
- Hiring Manager Interview
- Hiring Team Interview
- Offer Decision
WORKING AT ICEYE
At ICEYE, you’ll join a diverse and highly engaged team united by the ambition to make the impossible possible. As a global scale-up, we combine speed and ambition with the opportunity to take real ownership from day one. Your growth, wellbeing, and success are a priority, with continuous professional development, training opportunities, and a culture where collaboration is how we win.
HOW WE WORK (OUR VALUES)
Make the impossible possible: We set ambitious goals and stay calm under pressure. We bring grit, optimism, and ownership when things get hard, and we keep moving until we find a way.
- Be curious: Go deep, ask questions, listen carefully, and think critically. Understand the “why” behind decisions.
- See the big picture: Stay close to what’s happening across the company so you can make better decisions. Consider how your work affects others.
- Drive effective teamwork: Create psychological safety, invite different perspectives, and build inclusive teams. There are no bad questions.
- Act as one team: We win together. We match tasks to the right owner and stay agile as priorities shift.
- Have fun: What we do matters—and it should be enjoyable. Celebrate progress, take pride in results, and share the wins.
BENEFITS
Our benefits are designed to support your health and wellbeing—at work and beyond. We keep improving them based on employee feedback, and offerings vary by location. Talent Acquisition will confirm what applies for this role and location during the process.
OUR COMMITMENT TO DIVERSITY, EQUITY AND INCLUSION
We want ICEYE to be a place where people can be themselves and do great work. Different backgrounds and perspectives make us stronger, which is why we work to create an environment where people feel included, respected, and able to speak up. Whatever your background, we want you to bring your authentic self to the table.
We’re committed to fair, inclusive hiring and equal opportunity. Everyone is welcome to apply. If you need any adjustments or support during the recruitment process, tell us—we’ll do our best to help.
Apply now to start your ICEYE journey, and help us continue to make the impossible possible together. Read more about ICEYE and working with us at iceye.com https://www.iceye.com
Location: New Delhi
Workplace: Remote
Global Services is the centre of expertise at Chainalysis — the team that translates our platform, data, and investigative capabilities into real-world impact for customers across law enforcement, national security, financial institutions, and the broader crypto ecosystem.
Chainalysis is seeking a Deployment Strategist to join Global Services as a core technical practitioner. This is not a traditional services or solutions engineering role. Deployment Strategists are embedded technical experts who own the full lifecycle of customer value — from problem discovery and investigation through solution design, deployment, and customer enablement.
The role sits at the intersection of blockchain investigation, data analytics, domain expertise, and customer partnership. You will work directly with customers to understand their mission, conduct investigations, build tailored solutions, and enable customer teams to operationalise Chainalysis independently. Success requires deep investigative capability, genuine domain expertise, technical skill, and the ability to build trusted relationships through credibility — not just communication.
This is the role that makes Chainalysis essential to how our customers operate.
In this role, you’ll:
- Own end-to-end customer engagements — from discovery through investigation, solution design, deployment, enablement, and ongoing value delivery
- Conduct blockchain investigations across the Chainalysis platform, applying tracing, OSINT, and analytical techniques to real customer problems
- Partner directly with customers to understand investigative, intelligence, compliance, or operational objectives and translate them into actionable outcomes
- Design, build, and maintain custom workflows, notebooks, dashboards, queries, and data models using Chainalysis data and products
- Enable customers to operate solutions independently — building their capability so that Chainalysis becomes embedded in their operational infrastructure
- Act as the primary technical and domain advisor for your customers, building trusted relationships through hands-on expertise and credibility
- Deliver live training, demos, investigative walkthroughs, and technical briefings to both technical and non-technical audiences
- Support pre-sales technical engagement for complex and strategic deals — helping customers understand what's possible and how to get there
- Collaborate closely with Product, Engineering, Global Intel, and Sales to influence roadmap and improve offerings based on field intelligence
- Develop and share domain expertise, investigative techniques, and best practices that raise the capability of the wider GS team
We’re looking for candidates who have:
- Conducted or directly supported cryptocurrency investigations, blockchain intelligence work, or financial crime analysis in an operational environment
- Deep familiarity with blockchain ecosystems (BTC, ETH, stablecoins, DeFi) and how on-chain data is used in investigations, compliance, or intelligence workflows
- Delivered customer-facing technical solutions — whether investigative outputs, data products, or analytical workflows — in complex, real-world environments
- Worked directly with customers in law enforcement, national security, intelligence, compliance, financial crime, or security-focused domains
- Built insights from large or complex datasets and communicated findings to varied audiences — from analysts to executives
- Operated successfully in fast-paced, ambiguous environments requiring ownership, adaptability, and sound judgment
- Excellent English and Hindi
Required Technical Skills:
- Proficiency in Python and SQL for data analysis, transformation, and solution development
- Experience building notebooks, dashboards, and analytical workflows
- Solid understanding of data modelling, querying, and working with large datasets
- Ability to quickly develop deep expertise in Chainalysis data structures, schemas, and products
Domain Expertise
- Substantive knowledge of at least one domain: financial and cyber crime investigations, sanctions and compliance, fraud, national security, DeFi/protocol security, tax, or private sector risk
- Understanding of how customers in your domain operate — their workflows, regulatory environment, and what success looks like for them
- Ability to apply domain knowledge to shape investigation approach, solution design, and customer advisory
Nice to have experience:
- Direct experience with Chainalysis products
- Background in law enforcement, intelligence, or military investigations
- Experience providing expert evidence or supporting legal proceedings
- Familiarity with compliance frameworks (BSA/AML, sanctions screening, MiCA, Travel Rule)
- Experience with data engineering tools and platforms (e.g., Databricks, Snowflake, cloud-based analytics)
- Published research, intelligence products, or thought leadership in blockchain analytics or financial crime
AI at Chainalysis
AI is not a feature at Chainalysis - it is a new way of working. One that turns instructions into work done, and helps us move faster than the threats we're built to counter, and we expect our employees to take ownership of the output and ensure quality. As the world's most trusted blockchain analytics platform, Chainalysis sits at a rare intersection of proprietary data, regulatory relationships and crypto expertise that makes it uniquely placed to shape and lead the next era of AI-driven intelligence - and we expect everyone here, regardless of role, to be an active part of it.
AI fluency is tied directly to how we measure performance and how we plan to win. There is no substitute for your own curiosity. We provide the tools, workflows, and space to experiment - but the expectation is that you develop these capabilities yourself, bring ideas, and collaborate across teams to reinvent the way work gets done. We are not using AI to do less. We are using it to do what was never possible before.
About Chainalysis
Chainalysis is the blockchain data platform, making it easy to connect the movement of digital assets to real-world services. Powered by deep blockchain data and AI, organizations can investigate illicit activity, manage risk exposure, and develop innovative market solutions built on the industry's most trusted blockchain intelligence. Our mission is to build trust in blockchains, blending safety and security with an unwavering commitment to growth and innovation.
You belong here.
At Chainalysis, we believe that diversity of experience and thought makes us stronger. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. We’re ensuring we keep learning by committing to continually revisit and reevaluate our diversity culture.
We encourage applicants across any race, ethnicity, gender/gender expression, age, spirituality, ability, experience and more. If you need any accommodations to make our interview process more accessible to you due to a disability, don't hesitate to let us know. You can learn more here https://go.chainalysis.com/rs/503-FAP-074/images/Interview%20Accommodations%20Request.pdf. We can’t wait to meet you.
Location: Brazil; Poland; Argentina; Colombia
Workplace: Remote
Solvd Inc. is a rapidly growing AI-native consulting and technology services firm delivering enterprise transformation across cloud, data, software engineering, and artificial intelligence. We work with industry-leading organizations to design, build, and operationalize technology solutions that drive measurable business outcomes.
Following the acquisition of Tooploox, a premier AI and product development company, Solvd now offers true end-to-end delivery—from strategic advisory and solution design to custom AI development and enterprise-scale implementation. Our capability centers combine deep technical expertise, proven delivery methodologies, and sector-specific knowledge to address complex business challenges quickly and effectively.
We are looking for a Forward Deployed Engineer to work directly with clients on high ambiguity GenAI, agentic AI and AI-enabled workflow transformation initiatives. This role is designed for someone who can operate at the intersection of customer discovery, hands-on engineering, solution architecture, early delivery and production adoption.
You will work closely with client stakeholders and users to uncover the real operational problem, build thin end-to-end solutions with real systems and data, validate feasibility, shape the delivery path and stay involved through MVP or first production release to assure alignment with expected outcome.
ROLE MISSION
Your mission is to turn ambiguous customer problems into validated, production-grade AI solutions.
You will help Solvd move from “we can build this” to “we have proven this works in the customer’s real operating environment.” You will bridge presales, discovery, prototyping and delivery, while converting field learnings into solution blueprints and service accelerators.
YOUR RESPONSIBILITIES
- Lead discovery and solution shaping for GenAI / Agentic AI initiatives, working directly with client stakeholders, users and technical teams to understand workflows, systems, data and business constraints.
- Drive early-stage opportunities partnering with account executives, product analysts and technology SMEs to prototype, define scope, implementation roadmap and effort estimates.
- Translate ambiguous business problems into validated AI solution designs covering model strategy, data access, orchestration, tool use, integration patterns and production constraints.
- Build proof-of-concepts fast, prioritizing speed and impact over perfect design, technical spikes to validate architectural assumptions using real or representative systems and data.
- Evaluate and select appropriate AI frameworks, platforms and tools, including LLMs, vector databases, orchestration frameworks, cloud AI services and agentic tooling.
- Present, defend and explain complex AI, architecture and delivery concepts in simple, practical terms for both business and technical stakeholders.
- Stay involved through MVP or first production release to preserve context, support delivery teams and validate that the solution works in the customer’s operating environment.
- Define evaluation criteria for AI quality and business impact, including accuracy, groundedness, tool-call correctness, latency, cost, adoption and workflow effectiveness.
- Ensure proposed solutions adhere to security, compliance, Responsible AI, observability and production-readiness principles.
- Convert field learnings into reusable Solvd assets, including solution blueprints, evaluation frameworks and service accelerators.
OUR REQUIREMENTS
- A seasoned hands-on technical leader who has evolved from full-stack or server-side software engineering into the GenAI and agentic AI domain.
- Experienced in designing, prototyping and integrating systems that combine LLMs, agentic frameworks, enterprise data and business workflows.
- Proficient at combining established engineering patterns with emerging AI capabilities to deliver reliable, production-ready solutions.
- Skilled in guiding teams and clients through ambiguity - able to prototype rapidly, validate assumptions and converge toward delivery-ready designs.
- Comfortable engaging with executives, product teams, operational users and engineers alike, translating complex AI concepts into clear, actionable solution narratives.
- Pragmatic, curious, collaborative and obsessed with customer problem — equally focused on technical soundness, business value, user adoption and delivery readiness.
- 8+ years of experience in IT, including strong experience in software design and engineering.
- 2+ years of hands-on experience architecting or building GenAI or agentic AI systems using modern LLM ecosystems, such as OpenAI, Anthropic, Gemini, Azure AI or AWS Bedrock.
- Experience supporting presales solutioning, discovery, prototyping or early delivery for AI engagements.
- Strong understanding of LLM orchestration, retrieval-augmented generation, vector databases, prompt engineering and tool-calling patterns.
- Understanding of cost modeling for AI workloads, including token usage, inference scaling and hosting models.
- Proficiency with at least one major cloud platform, such as AWS, Azure or GCP, and its AI/ML service offerings.
- Demonstrated experience leading technical discussions with both engineering and non-technical stakeholders in presales, discovery or early delivery phases.
- Strong command of software engineering fundamentals, API design, integration patterns and production-readiness practices.
- Knowledge of modern software delivery practices, including CI/CD, containerization, observability and DevSecOps.
- Excellent communication, presentation and documentation skills, with the ability to articulate complex solutions clearly and persuasively.
OPTIONAL
- Prior experience as a Forward Deployed Engineer, Field Engineer, staff engineer, solution architect or technical product lead.
- Prior experience with traditional AI/ML systems, including model training, MLOps, data pipelines or feature stores.
- Familiarity with frameworks for agentic or multi-component AI pipelines.
- Exposure to Responsible AI, data privacy and governance frameworks.
- Hands-on experience with Databricks or Snowflake.
- Experience creating reusable solution blueprints, evaluation frameworks or technical accelerators.
- Industry-recognized cloud and AI certifications from Anthropic, AWS, Azure or Google.
When you join Solvd, you'll…
- Shape real-world AI-driven projects across key industries, working with clients from startup innovation to enterprise transformation.
- Be part of a global team with equal opportunities for collaboration across continents and cultures.
- Thrive in an inclusive environment that prioritizes continuous learning, innovation, and ethical AI standards.
Ready to make an impact?
If you're excited to build things that matter, champion responsible AI, and grow with some of the industry’s sharpest minds. Apply today and let’s innovate together.
Solvd is an equal opportunity employer.
Location: Remote (USA)
Workplace: remote
Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world — one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs.
We're a team of fiercely driven individuals committed to making healthcare more sustainable — and we're looking for passionate people to help us get there.
For more information, visit arcadia.io.
Arcadia helps healthcare and life sciences organizations deliver measurable results. We unify fragmented data across the healthcare ecosystem so payers, providers, ACOs, and life sciences companies can make confident decisions grounded in trustworthy intelligence. Our platform supports more than 200 organizations and 40 million attributed lives across value-based care, risk adjustment, population health, and life sciences programs.
Why This Role Is Important to Arcadia
Arcadia's commercial team depends on consistent process, clean pipeline data, and forecasts to help manage and grow the business. As a fast-growing company, we need to scale our infrastructure, systems and operating model to one that aligns to the pace of the growth. This role owns the systems, tools, and cadences that make pipeline reviews, forecasting, and reporting consistent and accurate across the entire commercial team.
Part of the initial mandate is understanding the current ecosystem of tools and technology that support commercial and revenue operations today, and making recommendations on the optimal tech stack for the function going forward — one that is AI native. This person will be the accountable owner of that stack and roadmap, partnering closely with Product and Tech to build the AI-native operating system rather than building it in isolation.
This person will run point on sales operations and the forecasting cadence, and will build the AI-powered operating layer (dashboards, briefings, and workflow tools) that gives the entire commercial organization — not just its leadership — real-time visibility and leverage.
This is role is for someone who is execution oriented. You'll work in the tools yourself — not just direct others to — while also setting the strategy, systems, and rigor that let Sales, Marketing, Customer Success, Legal, and Finance move as one aligned, predictable engine.
What You'll Be Doing
Own the revenue operating system, designing and scaling the processes, metrics, and infrastructure that drive consistent, predictable performance across the business
Partner with Systems Engineering to drive end-to-end improvements and scalability in Salesforce, including structure, data hygiene, workflow automation, and adoption across the sales org
Evaluate the current ecosystem of tools and technology supporting commercial and revenue operations, and make recommendations on the optimal, AI-native tech stack for the function
Serve as the accountable owner of that tech stack and roadmap, partnering closely with Product and Tech to build the AI-native operating system rather than building it in isolation
Own pricing strategy, SKUs, and the end-to-end quote-to-cash process, ensuring pricing structures and deal execution are clean, consistent, and scalable
Own the forecasting cadence and develop robust, repeatable forecasting models (pipeline, bookings, ARR) that improve accuracy and predictability
Build the AI-powered operating layer — automated briefings, pipeline intelligence, meeting prep, and reporting dashboards — that gives the commercial organization real-time visibility
Establish and maintain a unified KPI framework, ensuring alignment on definitions, visibility, and accountability across the funnel
Act as connective tissue across live opportunities, coordinating Marketing, Finance, the RFP team, Value Enablement, and Sales Engineering so they're effectively leveraged
Partner with Sales, Marketing, Customer Success, and Finance leadership to align execution with company goals and financial plans
Analyze pipeline health, conversion rates, and sales efficiency to identify opportunities and drive improvements
Design and manage sales compensation and incentive plans that align with business objectives and drive desired behaviors across GTM teams
What Success Looks Like
In 3 months
Build a deep understanding of Arcadia's GTM model, revenue streams, and key SaaS metrics (ARR, NDR, GDR, pipeline coverage, win rates, sales cycle)
Assess current RevOps infrastructure, CRM configuration, reporting, and forecasting methodologies
Map the current ecosystem of tools and technology supporting commercial and revenue operations, and begin forming a point of view on the optimal, AI-native tech stack
Establish trust across Sales, Marketing, Customer Success, and Finance leadership
In 6 months
Own the CRM and forecasting cadence end-to-end, with a unified KPI framework giving clear visibility into pipeline health, revenue performance, and GTM efficiency
Ship the first version of the AI-powered operating layer (automated briefings, dashboards, and reporting tools) that reduces manual reporting burden for commercial leadership
Improve forecast accuracy through enhanced pipeline modeling and data-driven insights
In 12 months
Operate a scalable revenue operating system — process, CRM, forecasting, and AI tooling — that enables predictable growth and aligns planning across GTM and Finance
Deliver consistent, high-confidence forecasts and actionable insights that directly inform the executive team's decisions
Improve key performance metrics (e.g., pipeline coverage, conversion rates, sales productivity, retention) through data-driven optimizatio
What You'll Bring
The Role, Done Before
You have held this exact role — Head/Director of Revenue Operations or equivalent — at a company of similar growth stage, and can point to what you built and owned.
Growth-Stage Fluency
Track record of operating at growth-stage speed and ambiguity — scrappy, resourceful, and comfortable building infrastructure from scratch rather than administering something already built. Candidates whose experience is exclusively at large, mature organizations without growth-stage exposure are not a fit for this seat.
Deep SaaS Metrics Expertise
Strong command of key SaaS metrics including ARR, NDR, GDR, CAC, LTV, pipeline coverage, and sales productivity, and how they connect to business performance.
Forecasting & Modeling Rigor
Proven ability to build and operationalize forecasting models (e.g., pipeline velocity, ARR forecasting) that improve accuracy and predictability.
CRM & Systems Ownership
Deep, hands-on experience owning a CRM (Salesforce or equivalent) and the broader GTM tech stack — configuration, data integrity, and workflow design, not just consumption of dashboards.
Pricing & Quote-to-Cash Experience
Hands-on experience owning pricing strategy, SKU structure, and the quote-to-cash process, ideally in a company that scaled or restructured its pricing model.
AI-Forward
Comfortable using AI tools to build operational leverage — automating reporting, briefings, and workflows rather than relying solely on headcount to scale.
Cross-Functional Leadership
Track record of partnering effectively with Sales, Marketing, Customer Success, Finance, and executive leadership to drive alignment and results.
Operator Mindset
Ability to move between strategy and execution, translating insights into action and driving measurable impact.
Would Love for You to Have
8–12+ years of experience across Revenue Operations, Sales Operations, or GTM analytics in a SaaS environment
Experience supporting a high-growth SaaS company through key milestones (e.g., post-acquisition integration, scale-up, or M&A)
Familiarity with modern BI, AI, and planning tools (e.g., Sigma, Adaptive, Salesforce ecosystem, AI-native reporting/agent tools) and building self-service analytics environments
Experience designing and optimizing sales compensation plans at scale
What You'll Get
The mandate to build a consistent, predictable commercial engine — including its AI-powered tooling — rather than inherit and maintain one
A growth path from individual contributor to leading the people and functions that support sales operations as Arcadia scales
A mission-driven culture where your work supports better healthcare outcomes
Competitive compensation and strong benefits, including Flexible Time Off
A collaborative, data-driven environment focused on impact, ownership, and continuous improvement
About Arcadia
Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website.
Protect Yourself
If you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website.
This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager.
This role is bonus eligible
Location: Remote (USA)
Workplace: remote
Arcadia is the most trusted healthcare platform powering outcomes. We transform complex healthcare data into trusted intelligence, helping providers, payers, and life sciences organizations act with clarity, make confident decisions, and achieve measurable clinical, operational, and financial outcomes.
Built on a comprehensive data foundation spanning tens of millions of patient lives, Arcadia combines advanced analytics and responsible AI to surface meaningful insights, coordinate action, and improve performance at scale. Our approach to AI and automation is governed and transparent — designed to strengthen human expertise, not replace judgment or obscure responsibility.
Hundreds of organizations rely on Arcadia to improve cost, quality, and outcomes. Backed by Nordic Capital, we continue to invest in our platform, AI capabilities, and people as we pursue our purpose: helping healthcare deliver better outcomes for every person, every community, and every generation.
Why This Role Is Important to Arcadia
Arcadia’s data and analytics platform is used by hundreds of health systems, ACOs, payers, and life sciences organizations, touching tens of millions of patient lives. This role owns how our agentic capabilities perform at that same scale: accurate, transparent about their own confidence, and safe for the clinicians, care teams, and patients who depend on them.
As a staff-level individual contributor, you will own the product-layer decisions that shape agent behavior, including prompting, retrieval and context, memory and state, evaluation, and escalation, while partnering with Product and Engineering on the systems that support them. Your work will help Arcadia make evidence-based launch decisions and scale responsible AI that is steerable, trustworthy, and ready for real healthcare workflows.
What Success Looks Like
In 3 months
You have established a production-grounded baseline for priority agentic workflows, with documented failure modes, severity-weighted evaluation rubrics, and a clear measurement plan
You have mapped the current retrieval, context, memory, and escalation patterns and identified the highest-value opportunities to improve reliability, calibration, and cost
You have earned trust across Product and Engineering by turning production evidence into clear, actionable recommendations
In 6 months
What You'll Be Doing
Design and
iterate on
agent behavior across real, live workflows, including long-
horizon
, multi-turn agentic tasks
Design retrieval and context architecture so the right source data reaches a model in the right
structure
and agents
remain
grounded in real data rather than filling gaps with assumptions
Design memory and state handling across multi-turn and multi-agent flows,
determining
what is carried forward, summarized, or dropped and why
Create context and prompt templates that combine few-shot examples, structured formatting, and reasoning scaffolding for consistent agent behavior
Improve performance through prompting, tool-use strategy, and context construction,
validated
through direct experimentation rather than guesswork
Build and run evaluations against real production conditions to measure performance,
regressions
, failure modes, and edge cases
Author evaluation rubrics, quality heuristics, and thresholds that weight failures by severity and cost
,
not just frequency
,
and
monitor
those measures against production behavior
Design and
validate
escalation paths that route agents to human review based on confidence and uncertainty while preserving safety and consistency under adversarial and edge-case conditions
Design for cost-aware performance alongside latency, reliability, and accuracy through efficient context construction and tool-call economy
Evaluate and sign off on model changes by baselining current behavior, running comparative evaluations, and making the go/no-go call before a change reaches a customer
Maintain product-level AI documentation, including model cards, intended use, limitations, and known failure modes, so customer-facing teams work from actual agent behavior
Partner closely with Product and
product managers
to ensure agents are not just capable, but steerable, trustworthy, and ready to scale
What You'll Bring
Bachelors degree in Engineering or related field and/or masters of Data Science or related field
4+ years of production software engineering experience, including 3+ years of hands-on ownership of ML, LLM, or agentic systems in production, with direct experience in healthcare, finance, or another regulated industry
Demonstrated ability to diagnose why an agent failed, correctly attribute the fix to instruction, retrieval, context, or memory design, and weigh failures by severity and cost rather than frequency alone
Hands-on experience with RAG architecture, production-grounded evaluation frameworks, and fallback or human-in-the-loop logic for automated systems
Working familiarity with AWS AI/ML services, including Bedrock and SageMaker, sufficient to build and evaluate effectively in Arcadia’s environment
Evidence-led judgment and the credibility to push back on launch decisions, paired with a builder’s instinct to run the experiment and move from a production failure to a fix
Would Love for You to Have
Experience applying AI to healthcare data or workflows where safety, transparency, and calibrated uncertainty directly affect care teams or patients
Experience with long-horizon, multi-turn or multi-agent workflows and product-level AI documentation such as model cards
What You'll Get
The opportunity to define how agent performance, safety, and readiness are measured for
production
healthcare workflows
Meaningful ownership across prompts, context, memory, evaluations, and escalation patterns at product scale
A cross-functional role translating production evidence into AI improvements used across Arcadia’s platform
A mission-driven company working to improve how patients receive care
A flexible, remote-friendly culture with personality and heart
Employee-driven programs and initiatives for personal and professional development
Membership in the talented, energized, diverse, and purpose-driven Arcadian community
About Arcadia
Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website.
Protect Yourself
If you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website.
This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager.
Location: Remote (USA)
Workplace: remote
Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs.
We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.
For more information, visit arcadia.io.
Arcadia helps healthcare and life sciences organizations deliver measurable results. We unify fragmented data across the healthcare ecosystem so payers, providers, ACOs, and life sciences companies can make confident decisions grounded in trustworthy intelligence. Our platform supports more than 200 organizations and 40 million attributed lives across value-based care, risk adjustment, population health, and life sciences programs.
Why This Role Is Important to Arcadia
Arcadia is at a growth stage where the connective tissue between ideation, execution, and executive decision-making matters enormously. This primarily manifests across two areas today: (1) Growth (Strategy, Sales, and Retention & Expansion) and (2) cross-functional Executive initiatives. This role sits at that intersection: you will partner with the Chief Commercial Officer to identify and launch new growth initiatives—whether that's a new vertical, a new go-to-market partnership, or a new solution while also engaging directly with the executive team to drive alignment on the initiatives that matter most across the company. In practice, this typically plays out as roughly 75% of your time on commercial strategy and growth initiatives, and roughly 25% partnering directly with the executive team and supporting the Chief Executive Officer.
This is a role of ownership and initiative, not execution-on-request. You will be given real latitude to define how new opportunities get approached, how cross-functional work gets organized, and how the executive team stays aligned—and you'll be trusted to run with it. You will report to the Chief Commercial Officer and partner closely with Product, Clinical, Value Enablement, Sales Engineering, Marketing, Actuary, Account Management, and the broader executive team.
What You'll Be Doing
Launch New Growth Initiatives
You will partner across the Commercial, Value Enablement, and Product teams to identify and pursue new paths to growth—whether that's a new vertical, a strategic partnership, a new product or solution go-to-market motion, or another initiative altogether—taking ownership of the work from initial concept through initial traction.
Identify and size new growth opportunities by understanding the market, our competitive position, and where Arcadia's assets and talent can be leveraged to win
Build the business case for each opportunity: market sizing, financial rationale, resourcing needs, and risks, so leadership can make a clear go or no-go decision
Partner with Thought Leadership, Value Enablement, Product, Clinical, Partnerships, and other domain SMEs as needed to shape the specifics of each initiative—what it is, who it's for, and how it comes together
Build the
GTM positioning
and competitive differentiation for each initiative, grounded in Arcadia's outcomes-first brand and validated against real buyer needs
Translate the business case into a tactical execution plan, and drive that plan forward: coordinate cross-functional workstreams, resolve dependencies, and keep the initiative moving toward real traction
Define success criteria for each initiative and track progress against commitments
Strengthen GTM Motion
New markets don't succeed in isolation—they depend on a commercial engine that's tightly coordinated. You will take initiative to close gaps and accelerate growth across the teams that make GTM work and bring visibility into that progress at the executive level.
Build and refresh competitive intelligence in target markets, synthesizing signals from win/loss data, market research, analyst commentary, and field input
Collaborate with Value Enablement and Solutions Consulting to improve discovery-to-proposal velocity, solution credibility, and RFP quality
Partner with Actuary to sharpen financial modeling, risk quantification, and ROI frameworks used in payer and risk-bearing organization deals
Facilitate cross-functional alignment meetings, manage project tracking for strategic commercial initiatives, and proactively remove blockers
Bring commercial progress, risks, and decisions needing executive input directly into board and executive committee conversations
Executive Team
Support
As Arcadia scales, the initiatives that matter most increasingly cut across teams and leaders—commercial expansion chief among them. This role gives you a direct seat in that conversation, extending the alignment work you do in Commercial to the executive team as a whole.
Drive the Executive Committee Operating Rhythm: Help shape and run the weekly executive committee meeting -- build agendas, synthesize pre-reads, capture decisions, and drive follow-through across leaders
Partner on board meeting preparation, ensuring materials reflect a coherent narrative across commercial, product, and financial priorities
Take ownership of cross-functional strategic initiatives that span multiple teams and executives, acting as the driver who keeps them moving and accountable
Proactively surface where executive-level initiatives are stalling and broker resolution before they become bigger problems
Take on special projects with the executive team as they arise, applying the same ownership and rigor used in the commercial work
What Success Looks Like
In the first 90 days, you have mapped the highest-priority growth opportunities in front of Arcadia, built relationships across Product, Clinical, Value Enablement, Marketing, and the executive team, and built the business case for at least one priority initiative.
In year one, you have taken two or more growth initiatives from concept to real traction—whether new verticals, partnerships, or products—contributed measurably to pipeline generation and competitive win rates, and become a trusted driver of alignment within the executive committee and board cadence.
What You'll Bring
Required
Seven or more years in healthcare GTM strategy, strategy consulting, or a commercial leadership role
Deep fluency in the payer or provider landscape—you can speak credibly to value-based care, population health, risk adjustment, quality and Stars
Demonstrated experience taking a growth idea from concept to traction in a B2B healthcare context—building the business case, shaping the go-to-market approach, and driving execution
Experience partnering with executives or a board on operating rhythms, including meeting preparation, cross-functional tracking, and driving follow-through on strategic commitments
Strong cross-functional collaborator who can align product, clinical, finance, sales, and executive stakeholders behind a common strategy
Comfort working in ambiguity—this role requires structuring undefined problems and building the plan, not executing a defined playbook
Excellent written and verbal communication; able to build crisp, compelling narratives for executive, board, and buyer audiences
Preferred
Experience with data and analytics platforms sold to payers, ACOs, or risk-bearing organizations
Familiarity with buyer segments beyond traditional payer and provider markets—including self-funded employers, risk-bearing entities, or adjacent healthcare services organizations
Prior experience as a chief of staff, or in a strategy-and-operations role partnering closely with a CEO or executive committee
What You'll Get
Competitive compensation and strong benefits
Employee-driven programs and initiatives for personal and professional development
Membership in the talented, energized, diverse, and purpose-driven Arcadian Community
Be a part of a mission driven company that is transforming the healthcare industry by changing the way patients receive care
About Arcadia
Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website.
Protect Yourself
If you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website.
This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager.
This role is bonus eligible
Location: London
Workplace: onsite
Creatio is an AI CRM and workflow platform where people and AI agents work together — with no limits on users, agents, or scale. We help midsize and large organizations run customer workflows in the AI era. With a global team and a large ecosystem of partners, Creatio serves thousands of customers in over 100 countries and automates tens of millions of workflows daily. Genuine care for our clients and partners is at the heart of our DNA.
We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports.
In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture.
Who we're looking for:
AI Consultant to join our London office and help enterprises identify, design, and launch high-value AI agents with measurable outcomes. Sitting at the intersection of business consulting, AI strategy, and solution design, you'll be a trusted advisor to our customers — driving their AI strategies, creating AI adoption roadmaps, and designing AI agent concepts and specifications. You'll collaborate cross-functionally with AI engineers, product, solution engineering, sales, and customer success teams to ensure agents are deployed, scaled, and delivering high ROI to our customers' businesses.
Key Responsibilities:
Collaborate with customers to develop AI adoption roadmaps and identify potential opportunities for AI use cases.
Gain a deep understanding of each customer's domain and business processes to prioritize the most impactful AI use cases, based on business impact and technical feasibility.
Translate business problems and opportunities into solution concepts, requirements, and implementation proposals, with success metrics and guardrails.
Design AI agent solutions and redesign workflows around them — removing repetitive work, unlocking new possibilities.
Define how AI agents integrate with enterprise systems — CRM, ERP, SaaS applications, APIs, MCPs, workflows.
Prepare agent specifications and solution documentation that enable delivery teams to implement successfully.
Collaborate with Sales, Customer Success, Product, and Delivery teams across pre-sales, implementation, and adoption.
Support customer presentations and executive discussions around AI strategy.
Stay up to date with emerging AI technologies, agentic AI trends, and industry best practices.
Required Skills & Competencies:
Strong skills in business analysis, process design, value mapping, and discovery.
Familiarity with modern LLMs, AI agent architecture, and business process automation; comfort with APIs and integrations.
Experience in Solution Consulting, AI Consulting, Solution Implementation, Business Consulting, or a similar customer-facing role.
Hands-on experience designing or launching AI-powered solutions or AI agents.
Experience translating business requirements into solution designs.
Experience working with enterprise customers and multiple stakeholders.
Excellent executive communication and presentation skills.
Strong analytical and systems thinking.
Excellent spoken and written English.
What to expect from us:
Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential.
Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally.
Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one.
Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve.
Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.
Location: Doha, Qatar
NetWitness provides advanced threat detection, investigation, and response capabilities that help organizations detect sophisticated threats, investigate incidents, and protect critical IT and OT environments.
Job Summary
We are seeking a highly skilled Senior Cybersecurity & Operational Technology Specialist to join the NetWitness team and support customers in Qatar and the broader region.
This role requires the ability to work in Qatar and provide onsite support to customers as needed, including complex investigations, cybersecurity assessments, consulting engagements and incident response.
The role will also support the sales team as a senior technical advisor, helping customers understand NetWitness technologies and services, define requirements, scope engagements and develop technical solutions and proposals.
Key Responsibilities
Partner with local sales teams to develop technical solutions, proposals and customer engagement plans
Lead comprehensive reviews of customer cybersecurity posture across IT and OT environments.
Evaluate customer environments to identify vulnerabilities, security gaps, and opportunities to improve cyber resilience.
Translate assessment findings into actionable improvement plans, helping customers mature their security defenses.
Design and implement secure OT network architectures using segmentation, zero-trust principles, and industry recognized models such as the Purdue Model.
Conduct detailed cybersecurity assessments and threat modeling on physical industrial control systems (ICS), SCADA and other OT environments.
Develop and execute specialized OT incident response playbooks that prioritize process safety and plant availability.
Assist with aligning environments with recognized cybersecurity frameworks, including IEC 62443 and NIST SP 800-82.
Develop and maintain OT risk assessments and translate technical findings into actionable risk priorities for customers executive stakeholders. As part of the job, the resource will deliver cybersecurity consulting services both remotely and in-person.
Deliver proactive services including compromise assessments, gap analysis, threat hunting, incident readiness reviews and customer training.
Conduct digital forensics investigations on endpoints, networks, memory, OT and cloud environments using industry standard tools.
Lead incident response engagements, including triage, malware analysis, threat hunting, and root cause determination.
Develop forensic reports, timelines, and executive summaries for customers and stakeholders.
Develop or customize tools and scripts to improve investigation process.
Collaborate with cross-functional teams to mitigate threats and recommend remediation strategies.
Provide onsite support to customers in Qatar on short notice and travel regionally or internationally for customer engagements and incident response as required.
Mentor junior analysts and contribute to team knowledge-sharing initiatives.
Requirements
7+years of cybersecurity experience and significant hands-on experience in digital forensics and incident response.
Demonstrated hands-on experience securing or assessing OT/ICS environments, including industrial networks, segmentation, incident response, and security architecture.
Strong working knowledge of OT cybersecurity frameworks and standards, including IEC 62443 and NIST SP 800-82.
Strong executive-level and customer-facing communication skills, with the ability to translate complex technical findings into business and operational risk.
Relevant cybersecurity certifications such as GCFA, GCFE, GCIH, GNFA, GREM, CISSP, CISA, OSCP, or equivalent are strongly preferred.
Fluency in English and Arabic (spoken and written).
Must currently reside in Qatar or can legally work in Qatar and provide onsite customer support as required.
Location: Yerevan, Armenia
Description:
Digitain is looking for a Senior Project Manager who will be responsible for planning, leading, organizing, and motivating Agile and Hybrid Project and/or Product Teams. The successful candidate should demonstrate the ability to manage multiple concurrent projects in a fast-paced environment across multiple business units.
Responsibilities:
Define project scope and schedule/delivery timeline while focusing on regular, incremental, and timely delivery, both short-term and long-term (including roadmaps)
Organize and lead project/product status update meetings (including but not limited to framework ceremonies) generating and maintaining sufficient project, team, and company-level records & institutional memory
Prepare and distribute progress reports (in and out of regular delivery periods)
Manage risks and issues within the team and across different business units
Correct deviations from plans, re-plan, and re-define if and when required
Perform forward delivery planning for assigned projects/products
Assist in team development while holding teams accountable for their commitments, removing blockers to their work
Leverage organizational resources to improve capacity for project/product work
Mentor and develop team members, and manage efficiency by providing clarity, predictability, and transparency in day-to-day project management
Be aligned and closely collaborate with the Product Owner/Product Manager in managing customer/client expectations for project/product deliverables, managing stakeholder communications (internal & external), and helping to implement an effective system of project governance
Assist in defining and managing a well-defined project management process and lead ongoing process improvement initiatives to implement best practices for Agile Project Management
Promote team empowerment, ensure that each team member is fully engaged in the project and making a meaningful contribution, and encourage a sustainable pace with high levels of quality for the team and value for the company
Requirements:
Proven understanding of software development life-cycle models as well as expert/in-depth knowledge of both Agile and traditional project management principles/practices and the ability to blend them together in the right proportions to fit a project and business environment
A proven track record of successfully implementing software or web development projects using Agile methodologies including (ideally) 4+ years of experience as a Project Manager managing large, complex projects in a high-tech development environment with multi-function teams
Prior experience with Lean/Agile methodologies with enterprise-level software development projects
Experience overseeing multi-function project/product teams with at least 10-15 team members including Developers, Product Owners, Business Analysts, and QA Engineers
Balanced business/technical background
BA or BS or equivalent experience is required; MA or MS is a plus
Very effective interpersonal skills including mentoring, coaching, collaborating, and team building
Strong analytical, planning, and organizational skills with an ability to manage competing demands
In-depth knowledge and understanding of business needs with the ability to establish/maintain a high level of trust and confidence from internal and external stakeholders
Proven ability to lead software development projects and ensure objectives, goals, and commitments are met
Solid understanding of and demonstrated experience in using appropriate tools (Jira or equivalent, Microsoft Project, Visio, and all Office Tools)
Excellent oral and written communications skills and experience interacting with both business, technical and IT individuals at all levels including the executive level
Creative approach to problem-solving with the ability to focus on details while maintaining the “big picture” view
Location: Portugal; Georgia; Bulgaria; Vietnam; Cyprus; Montenegro
Engage with the business objectives behind key tasks: pricing for B2B/B2C, forecasting and optimization of financial and operational metrics, incident prioritization, and improving customer journey efficiency (revenue growth, cost savings, business impact).
Drive ML projects end-to-end: from problem definition and formalization to modeling, piloting, and presenting results.
Collaborate with data engineers to collect the necessary datasets and assess implementation feasibility.
Work with analysts on A/B test design: defining metrics, splits, and interpreting results.
Develop models (classic ML and DL, time series, uplift modeling), conduct error analysis and performance evaluation.
Prepare models and code for transfer to production infrastructure (deployment and releases handled by the technical team).
Take ownership of model quality, monitor key metrics, and collaborate with the team on degradation issues and improvement plans.
Requirements
3+ years of experience as a Data Scientist.
Proven experience with end-to-end ML projects (ability to oversee the entire process).
Strong knowledge of classical machine learning techniques (feature engineering, classification, regression, boosting, etc.).
Hands-on experience with uplift modeling and time series tasks (with real business applications).
Experience working with business stakeholders and understanding optimization problems: pricing, B2C, LTV, retention, AB testing, and more.
Proficient in Python for DS/ML (writing clean, readable code for models and experiments).
Confident SQL user (able to build datasets, write joins, and perform data analysis).
Nice to have: experience with MLflow/DVC, pipelines (Airflow or similar), anomaly detection/anti-fraud, deep learning (PyTorch/TensorFlow), and model monitoring.
Benefits
A fully flexible work schedule — there’s no pressure to start work at exactly 9:00 AM; what matters is achieving results and moving forward;
Each person in our team is encouraged to choose their preferred work format. You can work fully remotely, come to the office, or choose a hybrid work model;
We are an ambitious and supportive team who love what they do, appreciate each other, and grow together;
The growth and development of each employee is our priority, so we have internal programs available for adaptation and training, development of soft skills and leadership abilities that are tailored individually to each employee;
We also provide partial compensation for employees participating in external training and conferences;
In tourism, it's difficult to grow without an excellent knowledge of English, and we support our employees' language learning goals — we organize group and individual lessons, plus speaking clubs with colleagues from all over the world;
And, of course, to encourage you to travel more, we offer corporate prices on hotels and other travel services;
We prioritize well-being and are committed to supporting the overall health and work-life balance at ETG. As part of this commitment, we provide MyTime Day Off - an extra day off that is designed to give our employees the flexibility to focus on important matters, whether it’s taking care of their health, mental recharge, addressing personal issues, or any other important activities.
Learn more about our data protection practices in our Privacy Policy:
https://www.emergingtravel.com/career/hr-policy/
Location: Montréal
We take play seriously. We’re looking for curious adventurers ready to find their party, fueled by imagination and drive to build what’s never been built before. At Hasbro and Wizards of the Coast, you’ll collaborate with passionate teams to reimagine our iconic brands and create experiences that spark joy, connection, and community through the magic of play. This is your chance to shape legendary play that lasts a lifetime.
Nous prenons le jeu au sérieux. Nous recherchons des aventurières et aventuriers à l’esprit curieux, prêts à trouver leurs compagnons de route et animés par l’imagination et la détermination nécessaires pour créer ce qui n’a encore jamais été imaginé.
Chez Hasbro et Wizards of the Coast, tu collaboreras avec des équipes passionnées afin de réinventer nos marques emblématiques et de créer des expériences qui suscitent la joie, tissent des liens et rassemblent les communautés grâce à la magie du jeu. Voici ta chance de façonner des expériences de jeu légendaires qui marqueront toute une vie.
Joignez-vous à Hasbro à titre de spécialiste des systèmes (remplacement de congé de maternité, 12 mois)
Joignez-vous à Hasbro en tant que
spécialiste des systèmes
dans le cadre d'un remplacement de congé de maternité d'une durée de
12 mois
, et devenez un membre clé de notre équipe innovante à
Longueuil (Québec), Canada
. Cette excellente occasion vous permettra de contribuer au développement, à l'amélioration, aux essais et à la maintenance des environnements systèmes qui soutiennent nos activités de création et de développement de produits. Vous collaborerez étroitement avec des professionnels expérimentés afin d'assurer le bon fonctionnement et l'efficacité de nos systèmes.
Ce que vous ferez
Développer, améliorer et tester des flux de travail automatisés soutenant le développement de produits ainsi que d'actifs numériques et imprimés.
Soutenir les essais d'acceptation par les utilisateurs (UAT) des nouveaux flux de travail ou des flux mis à jour en corrigeant les anomalies et en mettant en œuvre les demandes de modification formulées par les utilisateurs.
Proposer et développer des solutions permettant aux utilisateurs des systèmes de mieux gérer leur charge de travail et de mesurer leur performance à l'aide de tableaux de bord.
Concevoir des recherches permettant d'extraire des données des systèmes afin d'alimenter les rapports utilisés par les utilisateurs et les analystes de données.
Élaborer du matériel de formation et offrir des séances de formation aux nouveaux utilisateurs des systèmes.
Collaborer avec les spécialistes du contenu numérique afin de définir et d'appliquer les normes et les lignes directrices assurant un environnement système organisé et sécuritaire.
Repérer de nouvelles fonctionnalités permettant d'améliorer l'efficacité des utilisateurs et partager vos recommandations avec les gestionnaires de processus et les spécialistes du contenu numérique.
Ce que vous apporterez
Excellentes aptitudes analytiques et capacité à résoudre des problèmes.
Capacité à comprendre des processus complexes et à les transformer en flux de travail automatisés.
Excellentes aptitudes en organisation et souci du détail.
Capacité à gérer efficacement les priorités sous pression et à respecter des échéances serrées.
Autonomie, motivation et esprit d'initiative.
Bonnes habiletés en communication et en relations interpersonnelles.
Baccalauréat en informatique ou dans un domaine connexe, ou combinaison équivalente de formation et d'expérience.
Expérience démontrée avec des plateformes de gestion de l'information ou d'automatisation des flux de travail telles qu'Esko WebCenter, Adobe Workfront, Monday.com, Power BI et Power Automate.
Expérience démontrée des processus de développement de produits et de création dans le secteur des produits de consommation.
Atouts
Connaissance du langage de script Java (JavaScript).
Pourquoi vous joindre à Hasbro?
Les marques de renommée mondiale de Hasbro et le talent de nos employés sont nos plus grands atouts. C'est pourquoi nous investissons dans nos équipes en offrant un programme d'avantages sociaux concurrentiel et moderne. Les avantages offerts varient selon le poste, le statut d'emploi, le lieu de travail, les exigences légales locales et les années de service.
Selon votre admissibilité, votre programme d'avantages peut comprendre :
Assurance médicale, dentaire et vie
Compte de gestion des dépenses de santé
Assurance invalidité
Allocation mieux-être
Vacances payées et jours fériés
Régime enregistré d'épargne-retraite (REER) avec contribution généreuse de l'employeur
Bonification du congé parental
Programme de bénévolat Team Hasbro
Programmes de dons des employés avec contribution équivalente de l'entreprise
Rabais sur les jouets Hasbro
Et bien plus encore!
Égalité des chances et mesures d'adaptation
Hasbro souscrit au principe de l'égalité des chances en emploi et s'engage à offrir un milieu de travail inclusif. Toutes les décisions relatives à l'emploi sont prises sans égard à la race, à la couleur, à la religion, au sexe, à l'orientation sexuelle, à l'identité ou à l'expression de genre, à l'origine nationale, à l'âge, à l'état matrimonial ou à toute autre caractéristique protégée par la loi.
Nous nous engageons également à offrir des mesures d'adaptation raisonnables aux personnes en situation de handicap afin de leur permettre de participer au processus de candidature ou d'entrevue, d'exercer les fonctions essentielles du poste et de bénéficier des avantages liés à l'emploi. Si vous avez besoin d'une mesure d'adaptation, veuillez communiquer avec nous.
Les employé·es peuvent être admissibles à des mesures incitatives annuelles et à long terme dans le cadre de leur rémunération globale, selon leur poste, leur lieu de travail et les critères d’admissibilité applicables. Les avantages sociaux et les programmes offerts peuvent comprendre
Santé et bien-être
Congés pour refaire le plein d’énergie
Bien-être financier
Soutien personnel et familial
Bénévolat et initiatives communautaires
Apprentissage et perfectionnement
Avantages exclusifs
Veuillez consulter notre
Avis de confidentialité à l’intention des personnes candidates
pour savoir comment nous recueillons, utilisons et protégeons vos renseignements personnels dans le cadre du processus de candidature.
Employees may be eligible for annual and long-term incentives as part of their overall compensation package, depending on role, location, and eligibility. Benefits and programs may include:
Health & Wellness
Time Off to Recharge
Financial Well-being
Life & Family Support
Volunteer and Community Initiatives
Learning & Development
Exclusive Perks
Please review our
Applicant Privacy Notice
to learn how we collect, use, and protect your personal information in connection with the application process.
Location: Montréal
We take play seriously. We’re looking for curious adventurers ready to find their party, fueled by imagination and drive to build what’s never been built before. At Hasbro and Wizards of the Coast, you’ll collaborate with passionate teams to reimagine our iconic brands and create experiences that spark joy, connection, and community through the magic of play. This is your chance to shape legendary play that lasts a lifetime.
Join Hasbro as a Systems Specialist for a maternity leave replacement (12 months) and become an integral part of our innovative team in Longueuil, QC, Canada. This outstanding opportunity will enable you to work on developing, improving, testing, and maintaining the system environments that support our creative and product development. You’ll work closely with experienced professionals to ensure our systems operate flawlessly and efficiently!
What You Will Perform as a Systems Specialist:
Develop, improve, and test automated workflows supporting the development of products, digital, and printed assets.
Support User-Acceptance-Testing of new or updated workflows by fixing errors and implementing testers’ change requests.
Propose and build solutions to help systems’ day-to-day users manage their workload and measure their performance through data dashboards.
Build searches to pull data from systems to support reports developed or used by day-to-day users and Data Analysts.
Develop training materials and conduct training sessions for new system users.
Collaborate with Digital Content Specialists to define and apply conventions and guidelines for maintaining an organized and secure systems environment.
Identify new system features to improve day-to-day users’ efficiency and share with Process Managers and Digital Content Specialists.
What You Will Bring:
Excellent analytical skills and ability to solve problems.
Ability to understand complex processes and transform them into automated workflows.
Organizational skills with high attention to detail.
Ability to manage work under stress and meet tight deadlines.
Autonomous, self-motivated, and innovative demeanour.
Good communication and interpersonal skills.
A Bachelor’s degree in computer science or a related field, or equivalent experience.
Demonstrated ability working with information or automated workflow platforms such as Esko WebCenter, Adobe Workfront, Monday.com, Power BI, Power Automate.
Demonstrated ability with product/creative development processes of consumer products.
Nice to Have:
Knowledge of Java scripting.
Hasbro’s world-class brands and talented people are our greatest assets. One of the ways we invest in you is through a competitive and contemporary benefits package. Your particular benefits package will depend on your position, employment status, location, local legal requirements, and years with the company. Here’s a look at what your benefits package may include: Medical, Dental, Life Insurance, Health Care Spending Account, Disability Insurance, Wellness Subsidy, Paid Vacation Time and holidays, Generous RRSP match, Parental Leave Top-Up, Team Hasbro Volunteer Program, Employee Giving and Matching Gifts Programs, Toy Discounts and more!
Hasbro is committed to equality of opportunity in all aspects of employment. We are committed to making all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, or any other legally protected status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Employees may be eligible for annual and long-term incentives as part of their overall compensation package, depending on role, location, and eligibility. Benefits and programs may include:
Health & Wellness
Time Off to Recharge
Financial Well-being
Life & Family Support
Volunteer and Community Initiatives
Learning & Development
Exclusive Perks
Please review our
Applicant Privacy Notice
to learn how we collect, use, and protect your personal information in connection with the application process.
Location: Remote
Workplace: remote
Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs.
We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.
For more information, visit arcadia.io.
Why This Role Is Important to Arcadia
At Arcadia, the Enterprise Implementation Manager (EIM) is the customer's primary point of accountability from contract signature through the life of the relationship. The EIM manages a portfolio of enterprise accounts, leading each customer through onboarding and the technical work required to bring them live — including project managing new data connector builds — but the role exists to protect and grow the value the customer realizes from Arcadia's platform. EIMs proactively build the client relationship, drive adoption, resolve risk before it threatens retention, and act as the customer's trusted advisor long after go-live, ensuring customer value is clearly tracked & regularly reviewed.
The ideal candidate is a relationship-first operator: someone who can run a technical delivery workstream competently, but who is just as comfortable owning a client conversation, coaching a teammate, or spotting an account risk before it becomes a retention problem.
What Success Looks Like
In 3 months
Complete onboarding and current product and enablement certifications; build a working understanding of the platform, data model, and Arcadia's customer success playbooks. The optional Arcadia Certified Professional program is available for continued growth. Shadow tactical client touchpoints and status conversations to learn how EIMs build trust and manage expectations across a client relationship
Take ownership of a defined workstream — for example, project managing a new data connector build — with support from your manager and technical partners
In 6 months
Independently manage cross-team workflows (data integration, configuration, connector builds) while keeping priorities visible and surfacing risk early
Lead tactical client conversations and standing touchpoints, delivering clear, timely updates that keep stakeholders aligned and confident
Proactively identify and escalate delivery or account risk, applying established playbooks to resolve issues efficiently and maintain momentum
Begin building trusted relationships with client stakeholders, understanding their unique technical and business priorities
Contribute to Quarterly Business Reviews (QBRs), Executive Business Reviews (EBRs), or steering committees for your accounts, and become fluent in maintaining account health scores in Planhat
Build fluency with Arcadia's customer feedback channels, including the Customer Satisfaction Score (CSAT), as part of engaging your accounts
In 12 months
Own a portfolio of enterprise accounts as the primary point of contact — coordinating delivery, connector project management, and ongoing value acceleration & account health under one roof
Drive accountability for on-time, high-quality delivery of commitments, from new data connector implementations to platform adoption milestones
Independently lead recurring QBRs, EBRs, or steering committees, and own the Planhat health score and NPS trajectory for your portfolio, working toward a consistently green status
Partner effectively with the Customer Growth and Retention (CGR) team on renewal and expansion conversations, providing account context and continuity while CGR owns the commercial process
Identify and document process or value improvements, contributing refinements that strengthen delivery consistency and customer outcomes
Share lessons learned and best practices with peers, informally mentoring newer EIMs and Project Associates
What You'll Be Doing
Customer Relationship & Trust
Own a portfolio of enterprise accounts, serving as the customer's primary point of contact throughout the engagement.
Lead tactical status conversations and standing project meetings, delivering clear, timely updates on progress, risk, and next steps.
Facilitate regular touchpoints to align priorities, answer client questions, and maintain stakeholder trust.
Prepare accurate, client-ready documentation and materials that support transparent communication.
Account Health & Governance
Serve as the customer's primary point of accountability for delivery outcomes and overall account health across your portfolio.
Lead recurring QBRs, EBRs, or steering committees with client leadership, tying progress to shared goals, ROI, and next steps.
Maintain each account's health score in Planhat, incorporating usage, engagement, and other signals; own the goal of moving accounts toward a consistently green status. Contribute to your segment's (Core, Enterprise, or National) Net Promoter Score (NPS), which factors into incentive compensation at the segment level rather than by individual account.
Build fluency with Arcadia's customer feedback channels — including CSAT — as part of the company's growing Voice-of-Customer program.
Partner with the CGR team on renewal and expansion conversations, providing account context, continuity, and delivery insight; CGR owns the commercial renewal and upsell process.
Proactively identify and escalate delivery and account risk; apply established playbooks to resolve issues efficiently.
Maintain project and account momentum through consistent follow-through and clear ownership of open items.
Drive accountability for commitments by managing dependencies and communicating progress across all workstreams.
Implementation & Data Connector Project Management
Project-manage new data connector builds and platform configuration workstreams from kickoff through validation and go-live.
Ensure smooth data orchestration through configuration validation, and maintain detailed documentation of process flows and integrations.
Partner cross-functionally with Data & Health Platform (DHP) teams and engineering to resolve data alignment issues and strengthen reporting reliability.
Cross-Functional Coordination
Manage workflows to maintain alignment and efficiency across internal teams, third parties, and the client.
Coordinate delivery activities and track interdependencies so priorities stay visible and risks surface early.
Ensure project team collaboration and escalate promptly if a workstream is tracking behind.
Value Realization & Continuous Improvement
Identify and document process or workflow enhancements that improve customer outcomes and internal efficiency.
Contribute to continuous improvement by sharing refinements and strengthening knowledge capture across projects.
Connect delivery and account activities to the customer's broader adoption and value-realization goals.
Coaching & Knowledge Sharing
Share lessons learned and best practices from client engagements with peers and newer team members.
Apply feedback to continuously refine your own skills and performance, modeling a growth mindset for the team.
AI & Technology Fluency
Thoughtfully leverage AI and emerging technologies to improve outcomes, increase efficiency, and enhance decision-making across your portfolio — for example, in health-score analysis, QBR preparation, and account documentation.
Apply sound judgment around risk, privacy, security, and quality when using AI tools, and continuously build fluency in evolving practices.
What You'll Bring
Bachelor's degree in a related field.
At least 3 years leading account implementation and customer success processes in software/technology, ideally in healthcare, with claims and clinical data integration experience.
In-depth knowledge of project management & customer success principles, tools, and methods; ability to identify and mitigate project- and account-level risk.
Extensive healthcare industry experience, including population health and value-based care; ability to master Arcadia's solutions, client strategic context, and industry trends well enough to advise clients as a trusted partner.
Demonstrated ability to own a portfolio of client relationships over time — not just a project — including retention-oriented communication and stakeholder management.
Willingness and ability to travel to client sites, executive business reviews, and industry conferences — typically quarterly, with increased frequency depending on client activity and event schedules.
Would Love for You to Have
Excellent presentation and communication skills, including the ability to build client-ready materials in PowerPoint, Excel, and Word, and lead meetings with executive, operational, clinical, and technical stakeholders.
Experience with customer health/success platforms (e.g., Planhat) and account health-scoring methodologies.
Experience partnering with a growth, renewal, or account management team on commercial conversations without owning the commercial process directly.
Strong problem-solving, interpersonal, and organizational skills.
A team-first attitude and the ability to foster collaboration within and across project teams, including remote teams.
Experience coaching or informally mentoring less experienced teammates.
What You'll Get
Competitive compensation and strong benefits, including Flexible Time Off
Employee-driven programs and initiatives for personal and professional development.
Membership in the talented, energized, diverse, and purpose-driven Arcadian Community
Be a part of a mission driven company that is transforming the healthcare industry by changing the way patients receive care.
About Arcadia
Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website.
Protect Yourself
If you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website.
This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager.
Location: San Francisco, CA
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role
Go To Market ("GTM") Systems builds and runs the platform that Sales and contracting operate on, a production Salesforce org plus a growing portfolio of custom internal applications and agents. These systems process revenue-impacting transactions, guide critical business processes, and produce data the rest of the company runs on. Today the path from request, development, test, and pull request to production push is manual and slows the team down rather than speeding it up.
We are hiring a DevOps / AgentOps engineer to build and run that path. You will stand up and maintain an AI-first CI/CD pipeline covering both Salesforce and custom application code. This release pipeline will support three modes: fully agentic, human-in-the-loop, and AI-assisted. Anthropic is an unusual place to do this. Our own frontier models are part of the toolkit and the question we want you to answer is what a delivery system looks like when you design it for agents and humans working side by side rather than retrofitting agents into a pipeline built for humans alone.
You will work closely with a team of business systems analysts, software engineers, and integration engineers to develop the solution to accelerate their everyday work. The pipeline you build is the one path to production for a system under audit, so the guardrails, approvals, and audit trail are part of the product, not an afterthought.
Key responsibilities
Design, build, and operate the CI/CD pipeline for a production Salesforce org and a portfolio of custom internal applications, from branching and validation through deploy and rollback
Define how a change is classified and routed into an agentic, human-in-the-loop, or AI-assisted lane, what gates each lane passes through, and how a change escalates between lanes when validation fails or risk changes
Build the agent operations layer: what agents are scoped to do in the pipeline, what tools and permissions they hold, how they are sandboxed differently for Salesforce and custom-app work, and what they are not trusted to do unsupervised
Implement approval workflows that keep PR review and business sign-off as distinct gates, with clear rules for which changes need which, who is asked, and what evidence they see
Own environment strategy, secrets handling, deploy observability, and kill-switch and rollback mechanics across all three lanes
Produce the audit trail and evidence a SOX-scoped platform needs
Measure and report on the pipeline itself: lead time, failure rate, share of work moving through each lane, and where humans are still doing work an agent should be doing
Pair with engineers on the team as they move onto the pipeline, and turn what you learn from them into better defaults
Minimum qualifications
Have built and run a CI/CD pipeline for a team, including the branching model, merge gating, and rollback path, and can explain the choices you made and what you would change
Have hands-on experience with Salesforce deployment mechanics (metadata API, source-tracked development, org-to-org promotion) or a comparable enterprise platform
Work fluently with AI coding tools and agentic workflows, and have opinions about which kinds of engineering work belong in the hands of an agent, which need a human review, and where the boundaries are
Design for the failure case: you think about blast radius, sandboxing, permissions, and what happens when an automated change is wrong before you think about the happy path
Are comfortable working across GitHub Actions or a comparable CI system, infrastructure as code, and the scripting needed to glue platforms together
Write clear design documents and can defend a design to engineers, business approvers, and auditors in language each of them will accept
Preferred qualifications
Have shipped agents or automation that operate inside a production system of record, and have dealt with what happens when they misbehave
Have operated a platform under SOX or a similar audit regime and know what evidence a change-management control actually requires
Have experience with Salesforce DevOps tooling (Gearset, Copado, sfdx-based pipelines) and know where those tools stop and custom work begins
Have run a migration from ad hoc or manual deploys to a governed pipeline and can talk about how you kept a team shipping while you did it
Have built approval or notification workflows in Slack or a comparable tool that people actually used
The annual compensation range for this role is listed below.
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
Annual Salary:
$320,000
—
$405,000 USD
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
Learn about
our policy
for using AI in our application process.
Location: Bulgaria; Poland; Serbia; Czechia; Georgia
#ThriveatMMDSmart
Would you like to build a career in a leading multinational IT company?
We are seeking a Product Owner to join our growing product team.
You’ll collaborate closely with technical teams, product designers, and stakeholders, taking ownership of product functionality from concept to launch and ongoing optimization. This is a hands-on position where you will play a key role in translating business needs into actionable solutions that support scalability and efficiency.
Since 2007, MMDSmart has been a leading supplier in cloud communications, delivering game-changing IT products to businesses in over 100 countries. Our success is fueled by the inspiration and innovative ideas of our team members, encouraging their growth and impacting our Messaging and Voice solutions. These empower our clients to communicate more effectively with their customers. Don’t miss this chance to excel in a rapidly expanding tech company, where your potential and ambitions are not just recognized, but celebrated.
Requirements
What will you do at MMDSmart?
Drive all processes related to product definition, development, and launch.
Collaborate closely with the Product Manager to align on the product vision and core functionalities, and ensure they are communicated throughout the product development lifecycle.
Work with internal and stakeholders to define product features based on customer needs, provide regular progress updates, and present outcomes.
Manage the product backlog: break down high-level features into user stories and tasks, define clear acceptance criteria, and prioritize effectively.
Support development teams during iterations by clarifying requirements and adjusting priorities to maximize business value.
Monitor product progress at every stage and proactively identify and mitigate risks.
You are a perfect match if you have:
3+ years of experience as a Product Owner, Product/Project Manager, or Business Analyst in an Agile environment.
Experience in B2B product management (CRM, BSS, OMS) is a strong advantage.
Solid understanding and hands-on experience with Agile methodologies.
Technically proficient: able to grasp high-level architecture and technical concepts.
Previous experience in a software development company, ideally with a focus on web applications.
Upper-intermediate or higher level of English (spoken and written).
Strong analytical and problem-solving capabilities.
Excellent communication and presentation skills.
What you need to succeed:
Analytical person who can control the details but still see the full picture;
Organized and formal so that communication will always be clear, and everyone are harnessed;
Learning and continuous improvement in nature;
Excellent communication and presentation skills (grouped into soft skills for effective stakeholder engagement, as well as technical skills, such as data-driven decision-making);
Diplomatic and pragmatic - works with many stakeholders and drives for the optimal result;
Planning and visualization skills.
Benefits
Why do talents choose and stay at MMDSmart?
Embrace the opportunity to work in a company that cares about:
Your Wellness:
Access to mental health programs, comprehensive medical insurance, and a sports card*.
Your Happiness:
Enjoy the company of cool teammates, a friendly atmosphere, a strong mentorship, and a variety of bonuses & corporate gifts.
Your Development:
Benefit from free educational events & courses, and English classes with native speakers.
Your Career:
Focus on your professional development in a supportive environment.
Work-Life Balance:
Choose your working format - remote, office-based, or hybrid and engage in team-building activities.
Think this role's got your name on it? Go ahead and apply, we'd love to see what you've got!
Equal-Opportunity Employment
We are an equal opportunity employer committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
*Medical Insurance and Sport Card perks are available for employees located in Bulgaria.
United States
УдалённоPoland
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