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Location: New York WHY HARVEY At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview As a Majors Customer Success Manager, you’ll lead AI implementation, adoption and change management for Harvey’s largest customers, including leading law firms, Fortune 500 companies and asset managers. You’ll work directly with senior leaders and practicing lawyers to identify where AI can improve their work, turn those opportunities into implementation plans and lead the cross-functional effort to deliver results. You’ll own the customer relationship end to end as the primary lead for a portfolio of strategic accounts, from initial deployment through ongoing adoption and renewal. This role combines the strategic depth of advisory work with responsibility for account health, measurable customer value and retention. You’ll drive retention by establishing measurable value, understanding customer needs and addressing barriers to continued investment, partnering with Sales throughout the customer lifecycle. What You’ll Do - Lead implementation and transformation programs. Assess customer goals and current workflows, identify valuable use cases and build plans with clear milestones, owners and success measures. Drive execution across practice groups, business functions and regions, adapting the plan as you learn what works. - Drive change in how lawyers work. Partner with lawyers and customer leadership to embed Harvey into everyday practice. Develop champions, address resistance and coordinate targeted training with Legal Product Specialists. Help customers turn successful individual use cases into repeatable ways of working across teams. - Own your customer portfolio. Set account strategy and use adoption data, stakeholder feedback and business impact to assess progress and direct the next phase of work. Address risks early and lead the response to escalations, keeping customers informed and internal teams accountable for resolution. - Drive retention and support growth. Conduct ongoing discovery to understand customer goals, decision criteria and stakeholder sentiment. Build the case for renewal through demonstrated value, address retention risks early and equip Sales to lead renewal discussions. Identify expansion opportunities grounded in customer needs and business impact. - Lead cross-functional delivery. Bring together Legal Engineering, technical specialists, Product and Sales around a shared customer plan. Clarify responsibilities, manage dependencies and resolve blockers. Coordinate specialist contributions and ensure their work advances the broader account strategy. Translate customer needs and delivery lessons into product feedback and repeatable playbooks. - Advise executives and align stakeholders. Build relationships with senior partners, General Counsel and innovation, technology and operations leaders. Lead discussions about investment and progress, align stakeholders with competing goals and manage difficult conversations when expectations or results shift. Travel required: up to 25%. What You Have - Experience in management consulting, technology advisory, transformation delivery or strategic enterprise customer success, with direct responsibility for delivering complex client programs. Experience serving legal, financial services or professional services organizations is valuable. - A track record of turning business goals into executable plans and managing multiple workstreams through delivery, with clear ownership of timelines, stakeholder alignment and results. - Experience helping organizations adopt new technology and change established ways of working. You understand that successful implementation requires both a working solution and people who use it. - The ability to earn credibility with senior executives and work directly with end users, moving comfortably between strategic discussions and hands-on execution. - Strong analytical and commercial judgment, with the ability to assess customer value, uncover renewal considerations and identify retention risks early. - A collaborative approach and the judgment to prioritize across a demanding customer portfolio. You take initiative, work effectively through ambiguity and bring curiosity about AI and its practical applications. What We Offer - Ownership of AI implementation and transformation programs with some of the world’s leading legal and business organizations. - The opportunity to build lasting customer relationships and see your work translate into measurable improvements over time. - Close collaboration with product and specialist teams, with direct input into how Harvey’s technology and customer delivery approach evolve. COMPENSATION RANGE - $180,000-$210,000 OTE with an 80/20 split DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES [HERE https://www.notion.so/harveyai/Harvey-Candidate-Privacy-Policies-319ac3fcdd7a803bb807d5094f249922]. #LI-GK1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

Location: Florida - St. Petersburg Do you love helping people feel at home? As a Customer Experience Specialist, you will help residents feel at home in our community and assist prospective residents in finding their perfect apartment home! Your upbeat attitude, ability to clearly communicate, and desire to solve problems will be crucial to everyone feeling #HomeAtLast at Cottonwood Bayview Apartments. In this role, you will work full-time. A flexible schedule is required and includes weekends and evening hours. As a Customer Experience Specialist you: Put your upbeat attitude, communication skills, and creativity into action. Stand and smile when greeting all customers including prospects, residents, and vendors when they enter the office. Provide courteous and prompt responses to all resident and prospect inquiries via phone, email, and text. Answer all phone calls to the property and take detailed notes and information. Ensure apartments are ready to show daily and for upcoming move-ins. Walk buildings, amenities, and vacant apartment homes to ensure quality is up to Cottonwood Standards, including the tour path for prospects and the welcome home experience for all residents. Understand pricing and information about all available apartment homes, and be able to answer questions from any prospective renters. Assist in planning community events and social media marketing. Organize package room daily as packages are delivered. Maintain community-related communications and vendor relationships. Begin to kick start your career with room to grow into future management positions. Compensation & Benefits Competitive base pay and quarterly bonus structure! Full health, vision, dental, life, and disability benefits - available within 1-30 days! Generous 401k and HSA Company match! Paid time off – eligible for 3 weeks (120 hours) in 1 st year! 10.5 paid holidays! At Cottonwood Residential, we're committed to creating an exceptional customer experience through innovation and service. As an early adopter of Self-Guided Tours, we've made apartment searching more convenient and accessible for our customers. We're looking for team members who are eager to learn, embrace new ideas, and create meaningful connections with every interaction. Join us in helping every customer feel Home at Last!

As a member of this team, you would be responsible for answering customer inquiries through email, chat, and phone. Adhering to a daily schedule that includes a mix of taking phone calls, simultaneous chats, and responding to emails.

Location: United States Workplace: remote Sphere Labs The infrastructure moving the world's money today was built for another era: slow rails, walls between markets, and compliance layered in over time creating friction. Sphere Labs is building what comes next: modern, compliance-native infrastructure for cross-border payments and settlement, designed from the ground up to work for the businesses and regulated institutions it actually runs through. We work in active partnership with banks, licensed entities, and the regulators and jurisdictions shaping how global money moves, because the infrastructure that earns institutional trust has to be built alongside it. Backed by Coinbase, Kraken, The Chernin Group, Jump Trading, Hudson River Trading, and some of the world's largest sovereign affiliates, we're a fully remote, global team building at the moment stablecoins are crossing into mainstream finance and regulated institutions are ready for modern rails. We hire self-starters: strong communicators and systematic thinkers who can look at a blank page and build something real. If you want a meaningful role in how global money movement evolves, and the upside that comes with getting in early, we'd like to meet you. What You'll Do Build internal tooling, automations, and workflows that allow to identify patterns in support volume, reduce manual effort and make the team faster. Own engineering support end-to-end. You’ll triage incoming issues, diagnose root causes, and resolve them, including writing and shipping code fixes directly when the problem warrants it. Engage directly with customers in the context of support and communicate clearly on technical issues, timelines, and resolutions. Partner with product and engineering to define work that makes the platform easier to support: better error messages, smarter observability, improved defaults. Quantify the impact and make the case for prioritization. Work together with product, engineering towards a product roadmap aiming reducing the number of technical queries received by support. Collaborate with customer support, onboarding and payment ops teams to ensure workarounds are documented and used by AI to faster customer support. Own our customer facing documents, ensuring accuracy and usefulness so customers can unblock their own agency What We're Looking For Leveraged mindset. You are able to find the best solution for a given problem that balances expediency and future-proofing. Strong programming fundamentals and comfort working across the stack. You can read production code, trace a bug through logs, and ship a fix without a lot of handholding. Proficient in TypeScript, React and NestJS. Experience with API integrations, webhooks, and cloud platforms. Excellent written communication. You can explain a technical issue precisely to a developer and clearly to a non-technical stakeholder, without losing accuracy in either direction. Self-directed and high ownership. You can manage an open queue, triage by impact, and keep things moving asynchronously across time zones. Familiarity with observability tooling (Sentry, structured logging, distributed tracing) is a plus. Experience in fintech, payments, or developer-facing products is a plus. Why Sphere? We sit at the intersection of crypto infrastructure and regulated finance — at the moment those worlds are finally converging. That means: The window is now: For the first time in decades, the backbone of cross-border payments is being rebuilt. Legacy systems are fading, stablecoins are entering institutional finance, and the next settlement layer is being shaped right now. We're building it alongside the institutions that will run it, not around them. High ownership, no playbook: This is early-stage work. You’ll be making decisions, building processes from scratch, and setting the direction instead of just following one. We’re looking for people who don’t wait for instructions, but jump in and figure things out. Adaptability is the job: Strategy pivots here aren't failures, they're how we stay ahead of a fast-moving market and that’s our strength.  Real traction, real stakes: SpherePay is live and trusted by 200+ businesses. SphereNet is in active development with banks and regulators across 18 jurisdictions and counting. There’s real demand, real momentum, and a huge opportunity to shape what comes next.

Location: Prague, Czech Republic; Jobs.cz Workplace: Hybrid V Rohlíku je Customer Care jedním z důvodů, proč jsme love brand. Zákazníci nás pravidelně chválí na sociálních sítích — protože jsme rychlí, lidští a protože nám na nich opravdu záleží. Jako Customer Care Specialist budeš v první linii téhle zkušenosti. Budeš pomáhat zákazníkům přes telefon, e-mail a chat, řešit i složitější situace (včetně těch, které AI zatím nezvládne), a postaráš se o to, aby každý kontakt skončil s pocitem, že zákazník byl vyslyšen a dostal skutečnou pomoc. PROČ JE TAHLE ROLE ZAJÍMAVÁ - Budeš reprezentovat značku známou špičkovým zákaznickým servisem — a každý den pomáhat nastavovat laťku. - Budeš pracovat se skutečnými lidmi a reálnými situacemi — žádné čtení skriptů, ale opravdové řešení problémů. - Čeká tě inbound i outbound komunikace, nejen odpovídání na dotazy. - Přidáš se do týmu, který drží spolu a zakládá si na tom, že věci dělá pořádně. - Hybridní režim: po zapracování (obvykle 1–2 měsíce) je možný home office — 3 dny v kanceláři, 2 dny Home Office. CO TĚ U NÁS ČEKÁ - Komunikace se zákazníky přes e-mail, telefon a chat (inbound i outbound) - Řešení požadavků, jako jsou změny času doručení, adresy, úpravy položek nebo kontaktních údajů - Pomoc zákazníkům ve chvíli, kdy se něco pokazí — opožděné objednávky, problémy s doručením, reklamace - Koordinace s kurýry, aby objednávky dorazily úspěšně a včas - Úzká spolupráce s dalšími týmy (Logistika, Nákup apod.), aby se problémy řešily rychle - Poskytování přesných informací o produktech a službách - Sbírání zákaznické zpětné vazby a její sdílení, abychom naše služby dál zlepšovali - Možnost kompenzovat reklamace kredity v rámci daných pravidel - Přispívání k dobré atmosféře v týmu — Customer Care je týmový sport CO OD TEBE POTŘEBUJEME - Zkušenost ze zákaznického servisu nebo jiné zákaznicky orientované role je výhoda - Výborná čeština je nutnost - Angličtina je plusem - Silné komunikační schopnosti a přirozeně prozákaznický přístup - Odolnost vůči stresu a schopnost klidně zvládat konfliktní situace - Schopnost rychle se učit a pracovat se základními nástroji (Google Workspace) - Umíš přemýšlet kreativně a hledat pro zákazníka to nejlepší možné řešení, i když situace není úplně standardní. - Ochota pracovat na směny je nutná, role může zahrnovat i práci o víkendech. CO Z TOHO BUDEŠ MÍT - Férovou odměnu - Dostaneš fixní mzdu a variabilní část. Dobrá práce si zaslouží jasné a férové uznání. - Dobré jídlo každý den - Každý den si můžeš dát oběd zdarma a v kanceláři tě čeká čerstvé ovoce a zelenina. Protože dobré jídlo dělá dobrou práci. - Život, nejen práce - Skutečná flexibilita – tři dny v kanceláři, 2 dny Home Office. A ano, máme i neomezenou placenou dovolenou založenou na důvěře. - Osobní růst - Porosteš stejně rychle jako Rohlík. Každá výzva je příležitost naučit se něco nového a zanechat stopu. - Reálný dopad - To, co děláš, má smysl. Uvidíš, jak tvoje práce mění způsob, jakým lidé jedí a žijí — od prvního dne. - Uznání mezi kolegy - Tvoje úsilí nezůstane bez povšimnutí. Můžeš ocenit ostatní (a být oceněn) díky peer kreditům, které využiješ v naší interní „kavárně“. - Xtra členství - Získáš členství Xtra zdarma a 10% cashback na všechny nákupy na Rohlik.cz http://Rohlik.cz. - Sport a wellbeing - Zůstaneš v pohybu díky firemním sportovním výzvám nebo dotované Multisport kartě. - Tým, který drží při sobě - Budeš pracovat s lidmi, kteří jedou naplno, navzájem se podporují a společně slaví úspěchy. - Zní to jako ty? - Jsi člověk, který bere věci do vlastních rukou, jedná rychle a dotahuje věci do konce? Tak pojď s námi „upéct“ něco skvělého.

Location: Prague, Czech Republic; Jobs.cz Workplace: Hybrid V Rohlíku je Customer Care jedním z důvodů, proč jsme love brand. Zákazníci nás pravidelně chválí na sociálních sítích — protože jsme rychlí, lidští a protože nám na nich opravdu záleží. Jako Customer Care Specialist budeš v první linii téhle zkušenosti. Budeš pomáhat zákazníkům přes telefon, e-mail a chat, řešit i složitější situace (včetně těch, které AI zatím nezvládne), a postaráš se o to, aby každý kontakt skončil s pocitem, že zákazník byl vyslyšen a dostal skutečnou pomoc. PROČ JE TAHLE ROLE ZAJÍMAVÁ - Budeš reprezentovat značku známou špičkovým zákaznickým servisem — a každý den pomáhat nastavovat laťku. - Budeš pracovat se skutečnými lidmi a reálnými situacemi — žádné čtení skriptů, ale opravdové řešení problémů. - Čeká tě inbound i outbound komunikace, nejen odpovídání na dotazy. - Přidáš se do týmu, který drží spolu a zakládá si na tom, že věci dělá pořádně. - Hybridní režim: po zapracování (obvykle 1–2 měsíce) je možný home office — 3 dny v kanceláři, 2 dny Home Office. - Pracovat budeš 4 hodiny denně 8-12 a 16-20 a to i včetně víkendů (2x za měsíc) CO TĚ U NÁS ČEKÁ - Komunikace se zákazníky přes e-mail, telefon a chat (inbound i outbound) - Řešení požadavků, jako jsou změny času doručení, adresy, úpravy položek nebo kontaktních údajů - Pomoc zákazníkům ve chvíli, kdy se něco pokazí — opožděné objednávky, problémy s doručením, reklamace - Koordinace s kurýry, aby objednávky dorazily úspěšně a včas - Úzká spolupráce s dalšími týmy (Logistika, Nákup apod.), aby se problémy řešily rychle - Poskytování přesných informací o produktech a službách - Sbírání zákaznické zpětné vazby a její sdílení, abychom naše služby dál zlepšovali - Možnost kompenzovat reklamace kredity v rámci daných pravidel - Přispívání k dobré atmosféře v týmu — Customer Care je týmový sport CO OD TEBE POTŘEBUJEME - Zkušenost ze zákaznického servisu nebo jiné zákaznicky orientované role je výhoda - Výborná čeština je nutnost - Angličtina je plusem - Silné komunikační schopnosti a přirozeně prozákaznický přístup - Odolnost vůči stresu a schopnost klidně zvládat konfliktní situace - Schopnost rychle se učit a pracovat se základními nástroji (Google Workspace) - Umíš přemýšlet kreativně a hledat pro zákazníka to nejlepší možné řešení, i když situace není úplně standardní. - Ochota pracovat na směny je nutná, role může zahrnovat i práci o víkendech. CO Z TOHO BUDEŠ MÍT - Férovou odměnu - Dostaneš fixní mzdu a variabilní část. Dobrá práce si zaslouží jasné a férové uznání. - Dobré jídlo každý den - Každý den si můžeš dát oběd zdarma a v kanceláři tě čeká čerstvé ovoce a zelenina. Protože dobré jídlo dělá dobrou práci. - Život, nejen práce - Skutečná flexibilita – tři dny v kanceláři, 2 dny Home Office. A ano, máme i neomezenou placenou dovolenou založenou na důvěře. - Osobní růst - Porosteš stejně rychle jako Rohlík. Každá výzva je příležitost naučit se něco nového a zanechat stopu. - Reálný dopad - To, co děláš, má smysl. Uvidíš, jak tvoje práce mění způsob, jakým lidé jedí a žijí — od prvního dne. - Uznání mezi kolegy - Tvoje úsilí nezůstane bez povšimnutí. Můžeš ocenit ostatní (a být oceněn) díky peer kreditům, které využiješ v naší interní „kavárně“. - Xtra členství - Získáš členství Xtra zdarma a 10% cashback na všechny nákupy na Rohlik.cz http://Rohlik.cz. - Sport a wellbeing - Zůstaneš v pohybu díky firemním sportovním výzvám nebo dotované Multisport kartě. - Tým, který drží při sobě - Budeš pracovat s lidmi, kteří jedou naplno, navzájem se podporují a společně slaví úspěchy. - Zní to jako ty? - Jsi člověk, který bere věci do vlastních rukou, jedná rychle a dotahuje věci do konce? Tak pojď s námi „upéct“ něco skvělého.

• Ability to assist users via Live Chat and Email with account, payment, and bonus queries.

Location: US - Remote Customers are no longer asking whether AI works—they’re asking what it will change about how they operate. As an AI Success Architect, you’ll help enterprise customers answer that question and turn Asana’s AI capabilities into measurable business results. You’ll own the post-sales relationship for a portfolio of ~50 enterprise accounts, acting as a strategic advisor with accountability for AI adoption, consumption, and commercial outcomes. In this advisory role, you’ll diagnose where AI changes how work gets done and guide the organizational change that makes it stick. This role can either be fully remote depending on which US state you live in, or based in our Chicago office with an office-centric hybrid schedule . If based in-office: The standard in-office days are Monday, Tuesday, and Thursday . Most Asanas have the option to work from home on Wednesdays . Working from home on Fridays depends on the type of work you do and the teams with which you partner . If you're interviewing for this role, your recruiter will share more about the in-office requirements . What you’ll achieve Serve as the trusted advisor and point of accountability for a portfolio of enterprise accounts across the customer lifecycle. Build joint success plans that connect strategic customer goals to measurable results, leading business reviews focused on outcomes and value rather than just usage. Diagnose customer workflows and map them to Asana’s AI capabilities (AI Studio, AI Teammates, and integrations built on the Model Context Protocol, or MCP) to replace manual effort and accelerate decision-making. Assess how customers structure their work in Asana, guiding them to establish habits and governance that supply AI models with rich, consistent context. Lead change management and enablement programs that build internal champions and ensure long-term, sustained adoption. Track AI consumption and adoption against clear baselines and 30/60/90-day benchmarks, translating usage data into a compelling business story. Identify expansion readiness for new AI use cases, products, or broader deployments, initiating conversations and partnering with the account team once validated. Monitor account health, engagement, and sentiment to proactively mitigate risks well ahead of renewals. Partner cross-functionally with Solutions Engineering, Professional Services, and Sales, while sharing structured customer insights with Product and Customer Success leadership. About you Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making. 5+ years of experience in customer success, strategic account management, or enterprise technology, with a track record of driving delivery and adoption for complex, high-value accounts. Proven background managing enterprise relationships across both technical and business stakeholders. Solid understanding of how AI agents function, workflow automation principles, and where AI provides substantial versus incremental impact. Comfort discussing pricing, ROI, and commercial outcomes with senior executives, ideally within consumption-based models. Strong competency in change management and program management across concurrent, long-term initiatives. Effective communication skills across audiences, from executive presentations to tactical working sessions with operations teams. Ability to navigate fast-paced, ambiguous environments with sound judgment. Willingness to travel up to 20% to customer sites as needed. Expe rience with enterprise AI, automation, or workflow platforms (or familiarity with MCP) is a plus. At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply. What we’ll offer Our comprehens ive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission . We bel ieve that compensation should be reflective of the value you create relative to the market value of your role . To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit . For this role, the estimated base salary range is b etween $116,800 - $148,800 . The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process . The listed range above is a guideline, and the base salary range for this role may be modified . In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits . If you're interviewing for this role, spe ak with your recruiter to learn more about the total compensation and benefits for this role . We strive to provide equitable and competitive benefits packages that support our employees worldwide and include: Mental health, wellness & fi tness benefits Career coaching & support Inclusive family building benefits Long-term savings or retirement plans In-office culinary options to cater to your dietary preferences These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations . If you're interviewing for this role, speak with your recruiter to learn more about the total compensation and benefits for this role . #LI-Hybrid About us Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong. We believe in supporting people to do their best work and thrive. Our goal is to ensure that Asana upholds an environment where all people feel that they are respected and valued, whether they are applying for an open position or working at the company. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law. Join Asana’s Talent Network to stay up to date on job opportunities and life at Asana.

Location: Suriname; Aruba; Netherlands; Belgium; Spain; Portugal About Huzzle At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include fast-growing startups, digital agencies, SaaS companies, and tech-enabled businesses across industries such as MarTech, FinTech, EdTech, and eCommerce. Unlike traditional outsourcing agencies, we place you directly with innovative companies where you become a valued member of the team. Job Summary We are looking for a reliable, customer-focused Dutch-speaking Customer Support Representative to support a renovation business by managing incoming calls and messages during opening hours. You will be the first point of contact for customers, ensuring every inquiry is handled professionally, recorded accurately, and directed to the right person. Rather than simply forwarding messages, you will take ownership of the customer interaction, provide clear next steps, and book calls with the relevant team members. This role is ideal for someone with customer service or call center experience who is comfortable using CRM software and can remain calm and organized when handling customer concerns. Key Responsibilities Answer incoming calls and messages promptly during opening hours, ensuring customers can speak with a real person. Listen carefully to customer inquiries, take clear and accurate notes in GoHighLevel, and explain what happens next. Route inquiries to the appropriate team member, including sales, the project coordinator, or the business owner. Book calls directly into the relevant person's calendar instead of simply forwarding messages. Identify and immediately escalate urgent issues on active renovation projects, such as water leaks, incorrect materials, or wrong tiles installed on-site. Follow the client's written manual and established procedures when handling customer interactions. Ensure every customer inquiry is followed up on and resolved or handed over appropriately. Maintain clear communication with the internal team to ensure customers receive timely updates. Requirements Previous experience in customer service, a call center, or a customer-facing support role. Fluent in Dutch, with the ability to communicate clearly and professionally with customers. Calm, friendly, and confident on the phone, including when dealing with frustrated customers. Strong listening skills and the ability to take accurate notes while managing conversations. Comfortable using software and digital tools; previous CRM experience is an advantage. Experience with GoHighLevel (GHL) is a significant plus. Reliable, organized, and proactive, with a strong sense of ownership over customer inquiries. Able to follow written procedures while using good judgment to identify urgent situations. Strong follow-up skills and a commitment to ensuring no customer inquiry gets overlooked. Benefits 💻 Fully Remote: Work from anywhere with international teams 🚀 Career Growth: Join companies in SaaS, MarTech, and B2B services 🤝 Peer Community: Connect with high-performing sales professionals in our network 🧭 Ongoing Support: Receive guidance from Huzzle before and after placement

Location: Utah - Millcreek About Cottonwood Residential Cottonwood Residential is a forward-thinking, fully integrated real estate company focused on the multifamily sector. We combine deep expertise in asset and property management with a commitment to operational excellence across a growing national portfolio. We don’t just manage communities — we elevate them. About the Role The Customer Experience Specialist plays a key role in delivering an elevated living experience across Cottonwood Residential communities. As the first point of contact for prospects, residents, and vendors, this individual sets the tone for every interaction and ensures each customer feels welcomed, supported, and valued. This role is ideal for a service-driven professional who thrives in a fast-paced environment, excels at building relationships, and takes pride in creating a seamless and memorable customer journey, from first impression through daily resident interactions. Key Responsibilities Customer Experience & Front Office Operations Serve as the first point of contact for all customers, including prospects, residents, and vendors Create a welcoming office environment by greeting every visitor with professionalism and positivity Deliver exceptional customer service by identifying needs and providing timely, effective solutions Answer and manage all incoming calls, documenting detailed and accurate information in property management systems Assist residents with requests such as package retrieval, key distribution, work order entry, and general inquiries Act as a liaison between residents and maintenance teams to ensure service requests are handled efficiently Leasing Support & Sales Maintain up-to-date knowledge of apartment availability, pricing, and community features Support leasing efforts by answering prospect questions and assisting with the application and documentation process Conduct follow-up communication with prospective residents to support conversion and occupancy goals Prepare apartment homes for move-ins and assist with move-in and move-out processes Community Presentation & Operations Walk the community regularly to ensure amenities, buildings, and tour paths meet Cottonwood standards Open, close, and maintain Self-Guided Tour units, ensuring cleanliness and readiness at all times Assist with signage, directional materials, and overall tour experience setup Maintain knowledge of the local area to better assist prospects and residents Marketing & Resident Engagement Support community marketing efforts, including social media posting and outreach initiatives Assist in planning and executing resident events and engagement activities Contribute to building a strong community atmosphere that enhances resident satisfaction and retention What You Bring High school diploma or GED required 1+ years of in-person, customer facing experience required 1+ years of other customer service, administrative, sales, or hospitality experience required Multifamily property management experience is a plus Strong interpersonal and communication skills with the ability to engage professionally with a wide range of audiences Customer-first mindset with a passion for delivering exceptional service Strong organizational skills and attention to detail Ability to multitask and perform in a fast-paced, customer-facing environment Proficiency with Microsoft Office Suite and comfort learning property management systems (e.g., Entrata) Flexibility to work extended hours, including arriving prior to office opening as needed Ability to walk the property, stand for extended periods, and work both indoors and outdoors as needed Physical Requirements Required to talk and hear Required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms R equired to sit; climb or balance; and stoop, kneel, crouch or crawl Lift and/or move items up to 50 pounds and must occasionally lift or move items over 50 pounds Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus Why Cottonwood Residential? We don’t just manage properties — we elevate them. At Cottonwood Residential, you’ll join a culture that values innovation, collaboration, and operational excellence. You’ll work alongside a team that is passionate about delivering exceptional living experiences while supporting your professional growth. We offer a competitive compensation and benefits package and opportunities to grow within a dynamic, expanding organization. Cottonwood Residential is an equal opportunity employer. Applicant Communication & AI Disclosure Cottonwood Residential uses AI-assisted technology and authorized recruiting partners to support our hiring process. By applying, you acknowledge that you may communicate with AI-powered systems during scheduling, candidate outreach, or preliminary interviews, and that interviews may be recorded, transcribed, and summarized for evaluation by our hiring team. By applying, you consent to receiving communications regarding your application by phone, text message, email, or other electronic means. Hiring decisions are solely made by Cottonwood Residential. At Cottonwood Residential, we're committed to creating an exceptional customer experience through innovation and service. As an early adopter of Self-Guided Tours, we've made apartment searching more convenient and accessible for our customers. We're looking for team members who are eager to learn, embrace new ideas, and create meaningful connections with every interaction. Join us in helping every customer feel Home at Last!

Location: Worldwide APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Log in using your 20four7VA-issued email address to access the portal. If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below. 💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen! If you're interested in this opportunity, click APPLY TO POSITION to proceed. ******************************************************************** Title: CPT-11491 Credit Operations & Customer Support Virtual Assistant Independent Contractor – CPT-11491 Credit Operations & Customer Support Virtual Assistant/Business Support VAy/Entry-Senior Level (Remote). Overview 20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia. An established credit restoration company is seeking a part-time Business Support VA to assist with credit report retrieval, client file management, customer service, reporting, and recurring administrative processing. The company already has established processes, templates, and workflows in place. The immediate priority is removing repetitive, time-consuming backend work from the internal team. As the VA becomes familiar with the company's processes and credit reports, the role may expand into account-update processing and additional customer-facing support. Training will be provided by 20four7VA and the client on specific workflows and Credit education, thus direct Credit repair/education/restoration experience is not required. The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor. Scope of Services Contractors will be required to provide services that align with the following client tasks: Credit Report & Client File Support Access client Experian accounts using securely provided credentials Pull and save updated credit reports Follow established procedures for managing applicable Experian account settings Upload reports and supporting files to client profiles Maintain accurate notes using established templates Ensure required client documentation is properly saved and organized Follow up when credentials, PINs, security information, or other required information is missing Prioritize accurate credit-report and client-profile processing during the initial training period. Review assigned tasks and organize work based on priority. Client Updates & Processing Support Assist with recurring client account updates Compare updated credit information using client-provided processes Enter relevant changes into established update templates Prepare client update emails from approved templates Assist with credit-report processing as training progresses Escalate questions or unusual situations to the internal team Maintain processing speed and accuracy as key performance measures. Use client-specific verbiage and scripting when preparing client communications. Customer Service Assist with routine client questions and follow-up Provide professional, careful communication using established scripts and templates Route incoming calls to the appropriate team member Support additional phone responsibilities as the VA becomes trained Avoid providing information outside approved company processes Maintain a customer-service approach appropriate for sensitive credit-related conversations Conduct outbound calls to warm referral leads as training progresses. Support inbound and outbound customer-service calls using approved scripts. Handle referred leads who may not initially answer, respond, or show interest. Reporting & Administration Prepare recurring pipeline reports for referring affiliates Enter and update report information using existing templates Maintain organized client records and administrative files Assist with other repetitive backend tasks as assigned Help ensure recurring reporting and follow-up deadlines are completed Participate in regular team meetings on Monday, Wednesday, and Friday at 9:00 AM MST. Use time-blocking to prioritize daily tasks and workload. Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing. Skills The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements: Previous customer service, administrative, or account-support experience required Strong spoken and written English required Data entry and document-management experience required Experience following detailed processes and templates Credit education, credit restoration, credit restoration, financial services, or similar experience is a plus but not required Experian experience is a plus CRM or client-portal experience preferred Previous successful 20four7VA experience is a plus IDEAL CANDIDATE PROFILE Highly detail-oriented and accurate Strong customer-service background Comfortable handling repetitive, process-driven work Able to follow established templates and procedures Strong comprehension and learning ability Professional and careful when communicating with clients Comfortable learning how to read and understand credit reports (training provided) Organized and dependable Able to grow from backend processing into client-facing responsibilities APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED Credit Repair Cloud – Client System (training provided) Experian Dialpad (Voip phone system) Email / Client Communication Platforms Microsoft Office / Google Workspace VPN / Secure Access Tools – 20four7VA IT to assist in setup Work Schedule Contracted Hours per Week: 20 Hours (Hours may increase based on performance and workload) Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing) Daily Working Time: 8:00 AM – 12:00 PM MST Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW. Terms of Engagement Contractors will operate under a Master Services Agreement and a Statement of Work This is not an offer of employment; contractors are not employees of 20four7VA or any client All compensation is processed through 20four7VA according to the terms of the engagement Role Summary & Requirements REQUIRED SERVICE: Business Support REQUESTED EXPERIENCE TIER LEVEL: Entry, Junior, Senior Level Contracted Hours per Week: 20 hours/week (Hours may increase based on performance and workload) Daily Working Time: 8 AM-12 PM MST Scheduled Working Days: Monday-Friday REPORTING TO/POC: To Be Determined Number of VAs: 1 GENDER PREFERENCE: None LANGUAGES SPOKEN/PREFERENCE: English ACCENT PREFERENCE:  Level A-B (Native or Near-Native English Accent Required) REGION PREFERENCES: Any What we offer Competitive rates Weekly payments Various open roles are available Free training and upskilling Constant support and guidance A vibrant community always ready to support you And more!

Location: Alpharetta, GA Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations.  Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions.  Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment.  Join us and become a part of a company that is shaping the future of technology.  At LG, we strive to make Life Good for Everyone. Position Summary The Customer Solutions Specialist delivers timely, accurate, and professional support across customer inquiries, cases, orders, parts, warranty, returns, and related service needs. The role owns issues through resolution, maintains complete case documentation, and collaborates across teams to provide a consistent customer experience. The specialist also develops and maintains accurate, customer-focused CSG processes, procedures, and FAQs that promote self-service, improve information accessibility, and reduce avoidable contacts. Approved AI tools may be used to support content development, standardization, and continuous improvement. Key Responsibilities Documentation, Accuracy, and Self-Service Develop and maintain accurate, customer-focused CSG processes, procedures, standard work, knowledge articles, and FAQs. Convert complex internal information into clear, consistent, and professional customer-facing content. Validate documentation with process owners and subject matter experts before publication or distribution. Organize content so customers and employees can quickly locate answers and complete common tasks through self-service. Review content routinely for accuracy, usability, duplication, and opportunities to reduce repeat contacts. Use approved AI tools to assist with drafting, editing, formatting, and content standardization while ensuring human review and final accuracy. Customer Support and Case Ownership Respond to customer and partner inquiries through assigned channels with professionalism, accuracy, and urgency. Create, update, and manage cases from initial contact through resolution, including clear notes, actions, ownership, and next steps. Research order, parts, warranty, return, shipment, account, and process-related questions using approved systems and resources. Communicate realistic status updates and coordinate escalations when issues require cross-functional support. Identify customer impact, remove barriers where possible, and confirm resolution before closing the case. Operational Excellence and Collaboration Follow established policies, procedures, service standards, and data handling requirements. Partner with Sales, Operations, Parts, Warranty, Logistics, Technical Support, and other teams to resolve issues and improve processes. Identify recurring contact drivers, documentation gaps, and process breakdowns; recommend practical corrective actions. Participate in training, calibration, team meetings, and continuous improvement activities. Support team service-level, quality, productivity, case-aging, and customer-experience objectives. Required Qualifications High school diploma or equivalent; associate or bachelor's degree preferred. Experience in customer service, customer solutions, call center, order management, technical support, or related environment. Strong written and verbal communication skills with the ability to explain information clearly to internal and external audiences. Demonstrated attention to detail and the ability to maintain accurate records and documentation. Ability to prioritize multiple cases, meet deadlines, and work effectively across functions. Proficiency with Microsoft 365 applications and experience using CRM, case-management, knowledge-management, ERP, or similar business systems. Ability to learn about products, policies, processes, and systems quickly. Preferred Qualifications Experience creating standard operating procedures, knowledge articles, FAQs, training materials, or customer-facing documentation. Experience with Salesforce or a comparable CRM and case-management platform. Experience supporting parts, warranty, orders, logistics, returns, distributors, contractors, or business-to-business customers. Familiarity with approved generative AI tools for business writing, knowledge development, or process improvement. #LI-DB2 Recruiting Range $25 — $25 USD Benefits Offered Full-Time Employees: No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits. Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options. Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time. Performance based Short-Term Incentives (varies by role). Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives. Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities. Group Rate Life and Disability Insurance. Benefits Offered Temporary/Contractors: Eligible for the relevant benefit programs offered through our partner agencies. Privacy Notice to California Applicants Applicants who need assistance or a reasonable accommodation during the hiring process may contact our team by phone at: 973-477-7090 or support@lg4me.freshdesk.com. This email and phone number will only reply to accommodation requests and is not intended for general employment inquiries. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied .

Задачи: — Общаться с клиентами в чате на английском, испанском и турецком языках с помощью онлайн-переводчика — Консультировать по депозитам и выводам через банковские карты, электронные кошельки и криптовалюты — Помогать с вопросами по аккаунтам и демо-счетам — Отвечать на вопросы о бонусах на первый депозит — Заполнять и обновлять базу знаний и FAQ — Собирать информацию по запросам руководителя — Вести отчётность по своей работе Требования: — От 6 месяцев опыта работы в текстовой Customer Support — Грамотная письменная речь — Уверенное использование онлайн-переводчиков — Внимательность и вежливость при общении с клиентами — Стрессоустойчивость и ответственность — Готовность работать по сменному графику, включая вечерние смены до 02:00 Будет плюсом: — Опыт поддержки клиентов брокеров или криптобирж — Опыт работы в FinTech / Gambling — Базовое понимание трейдинга и кредитного плеча — Знание принципов работы депозитов, выводов и бонусных программ — Понимание контрактов на исходы событий — Знание английского, испанского или турецкого языка Условия: — Full-time — Полностью удалённая работа — 45 рабочих часов в неделю — График 5/2 с плавающими выходными — Смены в промежутке с 12:00 до 02:00 по Киеву — Работа с международной аудиторией — Общение с клиентами только в текстовом формате

is responsible for handling incoming customer inquiries via phone, email, or chat and resolving customer issues in a timely and professional manner. Responds promptly and professionally to customer inquiries via a maximum of two communication channels such as, phone, email, or chat.

Location: New York, New York WHO WE ARE Notion is the collaborative AI workspace where teams and agents think together https://www.youtube.com/watch?v=vkpYpWfEK5s. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. ABOUT THE ROLE: We are looking for a proven Outcomes Architects Manager with a strategic and entrepreneurial spirit to join the GTM Team. As the Commercial OA Leader, you will play an important role defining/iterating on our expand motions, providing customer feedback to help share our roadmap, driving increased adoption, owning ongoing value delivery, and and generating expansion revenue to grow our business. You will own the strategy and execution of your team’s segment. The Outcomes Architect team is a new function at Notion that combines RM, CSM and SE capabilities to drive workflow adoption and retention at our customers.   WHAT YOU'LL ACHIEVE: - Increase Team Performance on Adoption, Retention, and Customer Value: Your role centers on up-leveling the team to boost product adoption, retention, customer value, and satisfaction through effective retention strategies and churn prevention in the Commercial segment (note that your team will own a subset of renewals). - Team Leadership and Development: As a leader, you'll recruit, train, and mentor a high-performing Outcomes Architect team that embodies our core values and operational goals. - Data-Driven Insights and Operational Excellence: You will build and refine a consistent KPI/OKR system that enables data-driven decisions to identify risks, trends, and opportunities. - Cross-Functional Collaboration and Partnerships: You will partner with solutions consulting and forward deployed engineers to ensure smooth customer onboarding and continuously refine the customer journey to drive long-term success. You will also bridge the gap between customers and internal teams by channeling feedback into product development, ensuring continuous improvement of the platform. - AI Workflow Adoption: You and your team will drive new workflows and build beside customers to implement them. - Customer Leadership: You will serve as the key extension of your team for high-stakes customer engagements (both internally and externally), such as business reviews.   SKILLS YOU'LL NEED TO BRING: - 5+ years of people management experience for a CS, sales, SE or account management team - Experience with large and strategic customers (experience with Fortune 500) - Experience working with technical stakeholders - Experience driving AI adoption - Can convey complex information to executives clearly and concisely and resolve tradeoffs - Effective communicator across levels and audiences - Strong leadership skills with a focus on empowerment, positive-mindsets, collaboration and ability to inspire a team of direct reports - High ownership mentality - Comfortable with the ambiguity and pace of iteration of an early-stage startup - Growth mindset and thrive in the building stage of a nascent team   NICE TO HAVES: - You have experience using Notion - You've built new CS playbooks or processes - Experience using Gainsight - Experienced in hiring and training talent at scale   Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided below. For roles based in New York City, the estimated base salary range for this role is $225,000 - $275,000 per year.   By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy https://notion.notion.site/Notion-Global-Recruiting-Privacy-Policy-fc3eb4e829354a26a2bb6fd5e289b550?pvs=74 and NYLL 144 https://notion.notion.site/Ashby-AI-Bias-Audit-2b0efdeead05803bbbfae159ec86c528.   #LI-Onsite A NOTE ON AI You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on. EQUAL OPPORTUNITY & ACCOMMODATIONS We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know. Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.

Location: New York, NY (HQ) Workplace: Hybrid ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE Ramp is hiring a Customer Activation Manager for Ramp Accounts Receivable https://ramp.com/accounts-receivable, which brings the work behind getting paid into one connected workflow. You will help finance teams make invoicing, follow-up on unpaid balances, payment matching, and accounting handoffs useful and repeatable. You will own the customer-facing implementation and adoption plan, partner with the broader account team and specialists as needed, and help build a clear playbook for future launches. This role is a strong fit for a customer success or implementation professional who understands finance workflows and enjoys creating structure as a product grows. WHAT YOU’LL DO - Discover how customers create invoices, follow up on unpaid balances, match payments, handle exceptions, and update their accounting records. - Choose a practical first workflow with the customer, then lead the plan from setup through first use, training, and repeat adoption. - Align Controllers, AR operators, account teams, and technical partners on prerequisites, responsibilities, decisions, and timelines. - Identify and resolve adoption blockers, and escalate payment-matching or accounting integration issues with clear evidence and context. - Communicate customer progress and value in terms of time saved, visibility, and a more reliable invoice-to-cash process. - Document customer learnings in reusable discovery, onboarding, and handoff practices. WHAT YOU’LL NEED - Roughly 3+ years of relevant experience in customer success, onboarding, implementations, or a related customer-facing role; level is flexible based on experience. - A record of personally leading post-sale implementation or workflow adoption from discovery through first use and continued use. - Ability to map a finance workflow, find manual handoffs or blockers, and turn the findings into a practical customer plan. - Clear communication with finance stakeholders and cross-functional partners, including ownership of next steps and thoughtful escalation. - Comfort working without a mature playbook and improving the process for future customers. NICE TO HAVES - Direct experience with accounts receivable, invoicing, billing, collections, cash application, or payment matching. - Familiarity with accounting software, ERP integrations, or accounting-system handoffs. - Experience in finance software or with finance-led customer implementations. BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Location: Europe Workplace: Remote Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. THE ROLE As a Strategic Customer Success Manager for our Italian-speaking market, you’ll own a book of enterprise accounts across Europe, acting as a trusted advisor who drives adoption, retention and growth. You’ll partner closely with Sales to deliver a seamless onboarding experience and educate clients on a completely new way to create video content. Engaging stakeholders from day-to-day users through to the C-suite, you’ll make sure customers see clear ROI and become true champions of Synthesia. WHAT YOU'LL DO - Reporting to the Director of Customer Success of Southern EMEA and focusing on Italian accounts in Europe - you are energetic, driven, and care deeply about the success of our customers - As a Strategic Customer Success Manager, you will drive Synthesia’s future growth by building relationships with clients and turning them into happy users - You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users - You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite - Ideal for an individual who wants to expand their career with a fast-growing software company WE’D LOVE TO HEAR FROM YOU IF YOU HAVE - Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS - Experience in managing a Book of Business along with KPIs - A track record in managing risk, forecasting, and identifying growth opportunities - Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services - Successfully onboarding new clients and building key relationships in the first critical months and beyond - Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance - Light video editing using the Synthesia platform - Retention and growth of our enterprise clients - Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities - You need to be fluent in Italian and English - You are based in Europe and can sit remote. WE’D BE PARTICULARLY EXCITED IF - Experience at a fast-growing technology company - Familiarity with AI or video tools COMPENSATION We offer a competitive salary, equity and benefits. Your offer will reflect your experience, skills and the scope of the role.

IG Group is looking for a Customer Experience Associate to provide multi-channel customer support, resolve trading-related queries, and improve customer journeys.