As a member of this team, you would be responsible for answering customer inquiries through email, chat, and phone. Adhering to a daily schedule that includes a mix of taking phone calls, simultaneous chats, and responding to emails.
Responsibilities:
— Follow a daily schedule involving phone calls, simultaneous chats, and email responses.
— Engage in human conversations with customers to identify and resolve issues, ensuring they have a positive shopping experience.
— Provide the highest quality customer service in real time.
— Complete follow-up documentation after each customer interaction.
— Offer solutions based on customer needs without pushy sales tactics.
— Work shifts that may include evenings, nights, and weekends as the support operates 24/7.
— Take initiative for personal development by reviewing past interactions and seeking improvement opportunities.
Requirements:
— Must have a valid work permit from Canada, Finland, Spain, or the UK; applications without this will not be considered.
— Proficient with modern computer tools including G-Suite, presentation software, Slack, and Zoom.
— Ability to learn new software is advantageous.
— Experience with CRM systems like Intercom or Zendesk, text expander software, and MMO gaming mouse is a plus.
— Fluent professional English proficiency.
— Typing speed of at least 50 words per minute.
— Excellent written and spoken communication skills.
— Ability to multitask in a fast-paced environment.
— Willingness to provide personalized customer experiences.
— Creative problem-solving skills.
— Adaptability to a growing team.
— High ethical standards.
Benefits:
— Starting salary of 3875 CAD per month with additional pay for Sunday shifts.
— Four weeks of paid vacation annually.
— Private health insurance.
— Home office equipment upgrades provided.
— Kindle with unlimited budget for business books.
— Annual team offsites.
— Regular Pizza Fridays with delivery to remote employees.
— Gifts as part of company culture.
This is a full-time remote position based in Canada with shifts that may include evenings, nights, and weekends.
Контакты работодателя доступны по кнопке «Откликнуться» после входа.
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Оценка от Job Hunters AI
Customer Happiness Advocate; сменный или ночной график; ограничение по локации; понятные задачи; прозрачная оплата; хороший соцпакет.
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Сменный или ночной график
Работа в сменном графике с возможными вечерними, ночными и выходными сменами, включая работу по воскресеньям.
Из объявления
This is a 5 day per week position with shifts that may be from Mon-Sun and include evening work. … This is not a regular 9-5 job - We have 24/7 Customer Support so we are seeking night owls and weekend warriors alike!
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