Вакансии

Location: Dubai, United Arab Emirates We are seeking a Receptionist to join our team! The Receptionist serves as the first point of contact for visitors and callers, ensuring a professional, welcoming, and organized front desk experience. This role combines customer service, administrative support, and communication responsibilities to support the overall efficiency of the office. Key Responsibilities: Front Desk Operations: Greet and assist visitors in a polite and professional manner. Manage incoming calls, emails, and messages. Maintain a clean and organized reception area. Customer Service: Provide accurate information about EGSH and direct visitors to the correct departments. Handle inquiries and minor complaints courteously. Administrative Support: Schedule appointments and meetings as required. Manage incoming/outgoing mail and office supplies. Support general clerical tasks (filing, data entry, photocopying). Coordination & Communication: Liaise with internal departments and external contacts. Assist in preparing materials for meetings or staff onboarding. Professionalism & Compliance: Maintain confidentiality and uphold EGSH standards. Ensure reception area follows safety and access protocols. Requirements Previous experience in a receptionist or administrative role. Strong communication and interpersonal skills. Proficiency in MS Office and standard office equipment. Professional appearance and attitude. Fluent in English and local languages. Benefits Competitive salary and commission structure. Ongoing training and development. Modern and well-equipped work environment.

Location: United Kingdom Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity. We are looking for a detail-oriented and proactive Technical Engineering Advisor to join our Customer Success team, supporting large deals and working with key and strategic customers. In this role, you will act as a key link between customers, providers, and internal teams, ensuring manufacturability of designs and a successful transition into production. How You’ll Contribute: Customer Engagement (Deal Stage): Perform routine Design for Manufacturing (DFM) reviews for high-end customer orders Analyze part designs and support their optimization to ensure manufacturability Communicate with customers by phone, on video calls, and in writing to clarify design and production issues and solve problems Support large deals and build trusted relationships with key and strategic customers Production Support (Production Stage): Collaborate with providers in writing, by phone, and on video calls to resolve manufacturability challenges Travel to providers when needed, if location allows Provide expertise in complaint handling (excluding formal RMA cases) Ensure clear and timely resolution of technical production issues Sourcing & Continuous Improvement: Work with the Sourcing Engineering team during the provider search stage to identify the most suitable providers Support continuous improvement of manufacturing and engineering processes What You’ll Bring to Xometry: Technical Knowledge: 5+ years of experience in CNC machining and sheet metal manufacturing. Strong understanding of 3D printing technologies Technical Drawings: Experience working with technical drawings and design-related problem solving Understanding of dimensional accuracy, surface roughness, and process limitations. Ability to independently identify technical risks and propose manufacturing solutions Languages: Fluent and professional English Customer Focus: Customer-oriented mindset with a strong understanding of customer needs Problem Solving: Strong problem-solving skills and high attention to detail Adaptability: Ability to multitask in a fast-paced environment and adapt across different industries Location: United Kingdom Working Conditions: Full-time job Corporate laptop Salary structure: salary + RSUs Place of work: Depends on location; hybrid working is available in Chelmsford Reports to: Team Lead Life at Xometry: Team Spirit & Friendly Atmosphere: We work in an open, friendly, and trusting environment that welcomes initiative; everyone is ready to help and support one another, and we celebrate wins together and appreciate everyone’s contribution Development Opportunities: As a fast-growing company, every new task is an interesting challenge for the team We Care: Ongoing, free well-being activities for our people and charity projects worldwide Flexibility: Speed and flexibility are among our biggest advantages, allowing us to adapt quickly and stay effective amid uncertainty Onboarding: A well-structured onboarding plan that brings together process, technology, and systems into one smooth experience Please send your CV in English. #LI-Remote #Promoted Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Please read our privacy policy here.

Location: Bucharest Workplace: OnSite LIFE AT UIPATH The people at UiPath believe in the transformative power of automation to change how the world works. We’re committed to creating category-leading enterprise software that unleashes that power. To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking growth company. And people who care—about each other, about UiPath, and about our larger purpose. Could that be you? YOUR MISSION At UiPath’s Site Reliability team, we build the platforms and systems that the entire company depends on to deliver on our compliance and SLA promises to customers. This spans monitoring, alerting, cloud infrastructure, access management, standardized synthetics, performance and test validation, incident detection and status reporting, incident management, automated remediation, structured post-mortems, customer communications, repair item tracking, and assertion of engineering best practices across UiPath. We are scaling each of these pillars - and building the next generation of capabilities on each, increasingly powered by AI. This is a software engineering role. You will not be the person who identifies a reliability gap and files a ticket for another team to fix. You are the engineer who identifies the gap, designs the system that closes it, builds it, ships it, and drives its adoption - often by doing the integration work yourself rather than asking other teams to come to you. You build platforms that other engineers depend on in their critical path, and you hold yourself accountable to outcomes, not outputs. You treat every system you ship as a product: you put it in front of users early, seek feedback, and iterate until it delivers real results. If adoption is slow, you don’t blame the docs - you sit with the team, understand the friction, and remove it. WHAT YOU'LL DO AT UIPATH - Design, engineer, and build SRE platform systems and capabilities with cutting-edge AI, treating them as products that other engineering teams depend on in their critical path. - Participate in livesite monitoring rotations, handle escalations, and drive effective mitigations - reducing customer impact through broad, detailed, and effective post-mortems. - Drive availability, scalability, and performance improvements based on livesite learnings. Generate (or codify existing) best practices and ensure they are followed widely across UiPath - not by publishing guidance, but by embedding them into the systems you build. - Ensure technical deliverables meet or exceed expectations on reliability, scalability, quality, and performance. Identify and drive architectural changes that significantly move the needle on these dimensions. - Onboard other teams onto your platforms by driving outcomes yourself - writing the integrations, pairing with their engineers, removing friction - rather than handing off documentation and waiting. - Ship early, seek feedback relentlessly, and iterate fast. Treat every user complaint as a design input, not a support ticket. - Drive task planning, estimation, scheduling, and staffing. - Mentor Software Engineers to develop their skills and knowledge through hands-on coaching, advice, and training opportunities. - Participate in and influence process improvements and best practices across the engineering organization. WHAT YOU'LL BRING TO THE TEAM - Proven track record (10+ years) of architecting and engineering world-class, large-scale, distributed commercial applications and services, and ensuring customer success. - Experience building large-scale, complex internal platforms adopted by 10+ teams in their critical path at a large company — systems that have stood the test of time, not prototypes that were handed off or abandoned. - Demonstrated ability to drive adoption of your systems by doing the hard work yourself: writing integrations, removing friction for other teams, and measuring success by outcomes delivered - not features shipped. - Experience building and maintaining complex AI-powered applications in production. - Proficiency in one or more object-oriented languages (such as C#, C++, Java, or Python), backed by solid computer science fundamentals. - Deep understanding of data structures, algorithms, multithreading, synchronization, asynchronous patterns, and cloud programming. - Experience with service-oriented and microservice-based architectures, HTTP applications, and web services development. - Familiarity with modern engineering practices including agile development, CI/CD, and DevOps. Ability to work with globally distributed teams. - Experience working with or managing production Kubernetes infrastructure is a plus. - Experience with cloud providers (Azure, AWS, GCP) and managed services (AKS, GKE, etc.) is a plus. - Experience with database backends (e.g., Azure SQL, CosmosDB, Azure Data Lake, Power BI, MongoDB, MySQL, DynamoDB, etc.). Maybe you don’t tick all the boxes above—but still think you’d be great for the job? Go ahead, apply anyway. Please. Because we know that experience comes in all shapes and sizes—and passion can’t be learned. Many of our roles allow for flexibility in when and where work gets done. Depending on the needs of the business and the role, the number of hybrid, office-based, and remote workers will vary from team to team. Applications are assessed on a rolling basis and there is no fixed deadline for this requisition. The application window may change depending on the volume of applications received or may close immediately if a qualified candidate is selected. We value a range of diverse backgrounds, experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, and expression, national origin, disability, neurodiversity, military and/or veteran status, or any other protected classes. Additionally, UiPath provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review these and other legal disclosures, visit our privacy policy https://www.uipath.com/legal/trust-and-security/privacy-policy.

Location: Jakarta, Indonesia Company Description Our client is a global organization operating within the financial services and trading industry, providing individuals with access to a wide range of financial markets, including equities, commodities, and foreign exchange. With over two decades of experience, the company has built a strong international presence, serving a diverse customer base across multiple regions. It operates through a portfolio of established brands and continues to expand its global footprint. The organization focuses on delivering innovative products, user-friendly platforms, and data-driven insights to support clients in making informed financial decisions. With offices across Europe, Asia, and Africa, it offers a dynamic, multicultural environment with opportunities for professional growth and cross-functional collaboration. Requirements Reporting to the Team Lead /Senior– Relationship Manager. As a Relationship Manager, you will focus on onboarding new clients and be involved in the growth of these accounts by employing a value-based relationship approach. You will work in a team comprising culturally diverse professionals with different skill sets who support each other in delivering impactful results. You will: Meet and exceed personal and team KPI targets. Activate, retain and grow your customer portfolio through providing personalized voice & social media support and fulfilling their needs. Develop a professional and trusting relationship with your active portfolio of clients, keeping them up to date with our developments to ensure they receive the highest level of service. Research sources for developing prospects and for information to determine customers' potential. Prepare and enable efficient sales activities with available tools, reports, action items, and business insights. Listen to customers and offer the best solutions to their needs and concerns. Cooperate with relevant departments to resolve issues and complaints in a timely manner. Provide feedback to relevant departments on customer needs, expectations, and frustrations. Continuously improve knowledge of the financial markets and the company’s offering. Updating individual/team daily, weekly, and monthly reports for management when required. Provide feedback to relevant departments on customer needs, expectations, and frustrations. Display behaviors aligned with our core values – inside and outside the office. Adhering to all compliance and security requirements. Stay abreast of global economic indicators, central bank decisions, and geopolitical events that can affect forex markets. Translate complex financial and economic data into understandable investment advice. Any additional duties and responsibilities that may be required Skills and Qualifications Native/Fluent Bahasa Indonesia speaker, fluent in English other additional languages considered an advantage. Expertise in Forex Markets: Deep understanding of forex trading, currency pairs, and the factors that influence their dynamics. Analytical Skills: Ability to analyze financial markets, economic indicators, and an understanding of macroeconomic trends. Client Service: Excellent interpersonal and communication skills to manage wealthy clients and meet their expectations. Regulatory Knowledge: Familiarity with the financial regulations and licenses relevant to forex trading, depending on the region. Experience working in sales for a CFD broker. Experience managing a sales team at a CFD broker considered an advantage. University degree or equivalent (Business, Finance, Economics, or relevant field). Excellent oral and written communication skills, and the ability to effectively network with stakeholders, handle multiple tasks and track and report on progress. Strong interpersonal and problem-solving skills. Self-motivated with a willingness to work autonomously in a fast-paced and high-pressured environment. Be proactive, show initiative and desire to drive continuous improvement. Energetic team player, with a positive outlook in the workplace.

Location: Jakarta, Indonesia Company Description Our client is a global organization operating within the financial services and trading industry, providing individuals with access to a wide range of financial markets, including equities, commodities, and foreign exchange. With over two decades of experience, the company has built a strong international presence, serving a diverse customer base across multiple regions. It operates through a portfolio of established brands and continues to expand its global footprint. The organization focuses on delivering user-friendly platforms, efficient services, and reliable support to help clients navigate financial markets. With offices across key international hubs, it offers a dynamic and multicultural working environment with opportunities for professional growth. Job Description Reporting to the Team Lead / Senior Customer Service, our client is seeking a proactive and customer-focused Bahasa Indonesia-speaking Customer Service Representative to join the team. The successful candidate will be responsible for delivering high-quality support to Bahasa Indonesia-speaking clients, resolving inquiries efficiently, and contributing to a positive overall customer experience. You will work within a diverse, collaborative team environment and play a key role in supporting client satisfaction and retention. Key Responsibilities Respond to customer inquiries via phone, email, and live chat in Bahasa Indonesia and English. Provide accurate information regarding products, services, and policies. Resolve customer issues in a timely and professional manner. Maintain detailed and accurate records of customer interactions within CRM systems. Collaborate with internal teams to ensure seamless issue resolution and customer satisfaction. Identify and escalate priority or complex issues when necessary. Handle back-office related queries and support requests. Assist clients with basic technical troubleshooting where required. Manage and resolve customer complaints effectively and professionally. Meet defined performance targets, including response times, resolution rates, and customer satisfaction metrics. Identify opportunities to enhance client experience and retention through value-added support and service. Qualifications Fluency in Bahasa Indonesia and English (spoken and written) is essential. Previous experience in customer service or a similar role is preferred; experience within financial services or trading environments is an advantage. Strong communication and interpersonal skills. Ability to work effectively under pressure in a fast-paced environment. Strong multitasking and organizational abilities. Familiarity with CRM systems and customer support tools is beneficial. Problem-solving mindset with strong attention to detail. Additional language skills are a plus.

Location: South Africa; Philippines; Morocco; Mexico; Argentina; Colombia About Huzzle At Huzzle, we connect high-performing professionals with global companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries like SaaS, MarTech, FinTech, and EdTech. We match top talent to full-time remote roles where they’re hired directly into client teams and provided ongoing support by Huzzle. Role Type: Full-time Engagement: Independent Contractor About the Company Our client is a growing hospitality group managing a portfolio of boutique hotels, charming Bed & Breakfasts, and premium short-term rental apartments. Their focus is on delivering exceptional guest experiences through personalized service, operational excellence, and seamless technology-driven hospitality management. They are seeking an experienced and highly organized Guest Relations & Bookings Manager to oversee guest communications, reservations, and operational coordination across multiple properties and booking platforms. Job Summary As the Guest Relations & Bookings Manager, you will take full ownership of the guest journey — from handling inquiries and reservations to managing guest issues and ensuring smooth check-ins across hotels and short-term rental properties. This role is ideal for a hospitality professional with strong experience in both traditional hotel operations and short-term rental management systems. You should be confident managing multiple booking channels, resolving guest concerns efficiently, and working independently in a fast-paced remote environment. Key Responsibilities Serve as the primary point of contact for guests before, during, and after their stay, ensuring prompt and professional communication across multiple channels. Manage guest requests including early check-ins, special accommodations, access support, and property-related inquiries. Handle guest complaints, urgent issues, and after-hours support with professionalism and efficiency. Coordinate with housekeeping, maintenance teams, local hosts, and on-site hotel staff to resolve operational and guest-related concerns. Monitor and respond to guest reviews across Airbnb, Booking.com, Expedia, Google Reviews, and other booking platforms. Manage reservations, calendar availability, and rate synchronization using Guesty and Uplisting. Oversee listings and inventory across Airbnb, Booking.com, Expedia, and direct booking channels. Process cancellations, booking amendments, no-shows, and rebooking requests accurately while adhering to company policies. Prevent overbookings and efficiently manage room and apartment allocations across the portfolio. Handle OTA disputes, guest claims, and chargeback cases professionally and effectively. Support pricing optimization and occupancy management using revenue and dynamic pricing tools. Ensure smooth guest check-ins, turnovers, and day-to-day operational workflows across all properties. Maintain accurate guest records, reports, reservation documentation, and administrative systems. Improve and maintain SOPs, operational processes, and automated guest messaging workflows. Assist with operational improvements and system optimization initiatives to enhance efficiency and guest experience. Requirements 2+ years of experience in hospitality, guest relations, or booking management. Proven experience managing both hotels/B&Bs and short-term rental properties. Advanced hands-on experience with Guesty and Uplisting. Strong understanding of OTAs including Airbnb, Booking.com, and Expedia Group. Experience handling OTA disputes, cancellations, and guest resolution processes. Excellent written and verbal English communication skills. Highly organized, proactive, and capable of managing multiple properties independently. Comfortable working fully remote while strictly aligning with UK business hours. Experience using hotel channel managers such as SiteMinder. Familiarity with dynamic pricing tools such as PriceLabs or Beyond Pricing. Experience with hospitality automation tools and workflow optimization. Background in luxury hospitality, boutique hotels, or premium guest services. Benefits 💻 Fully Remote: Work from anywhere with international teams 🚀 Career Growth: Join companies in SaaS, MarTech, and B2B services 🤝 Peer Community: Connect with high-performing sales professionals in our network 🧭 Ongoing Support: Receive guidance from Huzzle before and after placement 💰 Tailored Compensation: Salaries vary by client and candidate preference — we’ll match you with options that fit your goals

Location: Kuala Lumpur, Malaysia Company Description Our client is a global organization operating within the financial services and trading industry, providing individuals with access to a wide range of financial markets, including equities, commodities, and foreign exchange. With over two decades of experience, the company has built a strong international presence, serving a diverse customer base across multiple regions. It operates through a portfolio of established brands and continues to expand its global footprint. The organization focuses on delivering user-friendly platforms, efficient services, and reliable support to help clients navigate financial markets. With offices across key international hubs, it offers a dynamic and multicultural working environment with opportunities for professional growth. Job Description Reporting to the Team Lead / Senior Customer Service, our client is seeking a proactive and customer-focused Mandarin-speaking Customer Service Representative to join the team. The successful candidate will be responsible for delivering high-quality support to Mandarin-speaking clients, resolving inquiries efficiently, and contributing to a positive overall customer experience. You will work within a diverse, collaborative team environment and play a key role in supporting client satisfaction and retention. Key Responsibilities Respond to customer inquiries via phone, email, and live chat in Mandarin and English. Provide accurate information regarding products, services, and policies. Resolve customer issues in a timely and professional manner. Maintain detailed and accurate records of customer interactions within CRM systems. Collaborate with internal teams to ensure seamless issue resolution and customer satisfaction. Identify and escalate priority or complex issues when necessary. Handle back-office related queries and support requests. Assist clients with basic technical troubleshooting where required. Manage and resolve customer complaints effectively and professionally. Meet defined performance targets, including response times, resolution rates, and customer satisfaction metrics. Identify opportunities to enhance client experience and retention through value-added support and service. Qualifications Fluency in Mandarin and English (spoken and written) is essential. Previous experience in customer service or a similar role is preferred; experience within financial services or trading environments is an advantage. Strong communication and interpersonal skills. Ability to work effectively under pressure in a fast-paced environment. Strong multitasking and organizational abilities. Familiarity with CRM systems and customer support tools is beneficial. Problem-solving mindset with strong attention to detail. Additional language skills are a plus. Additional Information Benefits & Perks Our client offers a competitive benefits package, including: Hybrid working policy Discretionary performance-related bonus Personalized flex benefits Wellbeing initiatives and access to self-development tools Medical insurance Comprehensive leave package of 40 days inclusive of public holidays Our client is an equal opportunities employer and encourages applications from suitably qualified candidates regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age.

Location: Lagos, Nigeria Who we are We’re a passionate team determined to challenge the status quo and make financial inclusion count for the millions of under-banked individuals and small business owners in Nigeria. We provide loans, savings, and fixed deposit solutions to our customers. Our vision is to be the most convenient lending company, delivering outstanding service experiences. We are the place for you, if You’re excited about technology and the future, and you’re looking for a place to learn and grow. You care a lot about detail and pride yourself in impeccable execution. You are adept at identifying, assessing, mitigating, monitoring and reporting risks, and ensuring controls are working effectively. You are ready to work extremely hard, at a fast pace, to achieve audacious goals. You love to speak up, ask questions and are comfortable challenging anyone or any idea. The position We are currently seeking to employ a Contact Center Team Lead to lead and support our contact center team in maintaining a balance between company policy and customer benefit in decision making. You will help to continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience. 1. Team Leadership & Performance Management ·       Lead, coach, and develop a team of customer service agents to achieve defined KPIs (AHT, FCR, CSAT, SLA adherence) ·       Monitor individual and team performance, providing real-time feedback and structured coaching ·       Drive a high-performance culture with clear accountability and continuous improvement 2. Service Delivery & Operational Excellence ·       Ensure consistent achievement of service level targets across all channels (calls, email, chat, social media) ·       Identify service gaps and implement corrective actions to improve response and resolution times ·       Optimize workforce utilization in collaboration with workforce management to align with demand patterns 3. Customer Experience & Quality Assurance ·       Maintain high standards of customer interaction quality and professionalism ·       Analyze customer feedback and complaints to identify root causes and drive service improvements ·       Ensure adherence to company policies, regulatory requirements, and service standards 4. Reporting & Insights ·       Track, analyze, and report on key performance metrics and trends ·       Translate operational data into actionable insights and recommendations for management ·       Prepare and present performance updates to senior stakeholders when required 5. Process Improvement & Collaboration ·       Identify process inefficiencies and work with cross-functional teams to implement improvements ·       Support initiatives aimed at enhancing customer journey and reducing friction points ·       Act as a liaison between the client service team and other departments (Operations, Product, Risk) Requirements Requirements ·       4–7 years of experience in customer service/contact center operations ·       At least 2 years in a supervisory or team lead role ·       Experience in financial services or fintech is an advantage Preferred: ·       Strong detail orientation and communication/listening skills. ·       Willingness to work a flexible schedule and occasional overtime when needed. Core Competencies Strong leadership and coaching skills Data analysis and problem-solving capability Excellent communication and stakeholder management Ability to perform in a fast-paced, high-growth environment High level of professionalism, ownership, and accountability This job is perfect for you if you ·       Enjoy adding structure and developing approaches to ambiguous problems ·       Are a self-starter, take initiative, work collaboratively, and can self-manage in ambiguity ·       Have excellent verbal and written communication skills ·       Are excel and numbers-savvy and very detail oriented You will not enjoy this job if you ·       Work best in structured, hierarchical settings ·       Require clear, pre-set deliverables and constant direction ·       Are used to working in/with a large team Benefits You’ll receive competitive compensation and work with amazing people. You’ll work in a beautiful environment with a flat structure and solve complex, real-world challenges.

Location: Madrid, Alcobendas, Spain Description Imagine Live is looking for an experienced Pit Boss to oversee live gaming operations in our Madrid studio. This role is key to ensuring game integrity, operational excellence, and a high-quality player experience in a fast-paced environment. The position is shift-based. Responsibilities Supervise live table operations and ensure full compliance with gaming procedures and standards Monitor dealer performance and provide real-time feedback and support Act as the main point of escalation for operational issues during the shift Ensure fair play and monitor player behavior, reporting any irregularities Handle live chat interactions related to complaints, disputes, or responsible gaming concerns Coordinate with internal teams and partners to ensure smooth daily operations Prepare reports and communicate key insights to management Qualifications Fluency in English and Spanish (Portuguese is a plus) Previous experience in live gaming, casino operations, or similar environments is highly desirable Strong decision-making skills and ability to work under pressure Excellent attention to detail and integrity Strong communication and organizational skills Flexibility to work shifts What we offer Competitive salary Dynamic and international work environment Career growth opportunities Ongoing training and development Supportive team culture

Location: Dubai, United Arab Emirates; Abu Dhabi, United Arab Emirates; Sharjah, United Arab Emirates; Ras Al-Khaimah, United Arab Emirates; Fujairah, United Arab Emirates; Umm Al Quwain, United Arab Emirates Apt Resources is seeking a professional and motivated Waitress to join a reputable restaurant in Dubai. The ideal candidate will be responsible for providing excellent customer service, taking orders, serving food and beverages, and ensuring every guest has a pleasant dining experience. This is a great opportunity for individuals passionate about hospitality and providing exceptional service in a fast-paced restaurant environment. Key Responsibilities: Greet and welcome guests in a friendly and professional manner. Take accurate food and beverage orders and communicate them effectively to the kitchen and bar staff. Serve food and beverages promptly and courteously. Handle customer inquiries, offer menu recommendations, and address any concerns or complaints. Ensure cleanliness and organization of tables and dining areas. Work collaboratively with the team to maintain smooth restaurant operations. Requirements Previous experience as a Waitress in a restaurant or similar environment preferred. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Good presentation and a customer-focused attitude. Flexibility to work various shifts including weekends and holidays. Basic knowledge of food safety and hygiene practices. Fluency in English; additional languages are a plus. Benefits As per the market standards

Location: Dubai, United Arab Emirates; Athens, Greece; Vilnius, Lithuania; Podgorica, Montenegro; Tiranë, Albania; Moscow, Russia Apt Resources is looking for a friendly and professional Hostess to join a vibrant restaurant located in Dubai. In this role, you will be responsible for welcoming guests, managing reservations, and ensuring a smooth seating process. You will be the face of the restaurant and play a key role in creating a positive first impression and overall enjoyable dining experience for guests. Responsibilities Greet and welcome guests upon arrival with a warm and professional demeanor Manage reservations and maintain an organized seating plan Escort guests to their tables and provide menus Provide information about the restaurant’s offerings and answer guest inquiries Coordinate with the wait staff to ensure timely and efficient service Handle guest complaints or concerns promptly and professionally Maintain cleanliness and order in the reception area Assist wait staff and other team members as needed to ensure smooth operations Requirements Previous experience as a Hostess in a restaurant or hospitality environment is preferred Excellent communication and interpersonal skills Ability to multitask and work efficiently in a fast-paced environment Professional appearance and courteous demeanor Strong organizational skills Ability to remain calm and handle challenging situations professionally Flexibility to work various shifts, including evenings and weekends High school diploma or equivalent; hospitality training is an advantage Benefits As per the market standards

Location: Dubai, United Arab Emirates; Abu Dhabi, United Arab Emirates; Sharjah, United Arab Emirates; Ras Al-Khaimah, United Arab Emirates; Fujairah, United Arab Emirates; Umm Al Quwain, United Arab Emirates Apt Resources is seeking a competent and proactive Restaurant Floor Supervisor to join our client’s prestigious dining establishment in Dubai. The ideal candidate will be responsible for managing the floor operations, ensuring exceptional guest service, and maintaining smooth coordination between front-of-house staff and kitchen teams. In this role, you will play a key part in elevating the dining experience by supervising daily restaurant activities, training and supporting staff, and promptly addressing guest needs and concerns. Key Responsibilities: Supervise the restaurant floor operations to ensure efficient and flawless service. Lead and motivate the floor staff to deliver outstanding customer service. Coordinate with kitchen and bar staff to manage guest orders and ensure timely delivery. Train and mentor new and existing staff on service standards and processes. Handle guest complaints and feedback with professionalism and follow up to ensure satisfaction. Monitor cleanliness and organization of the dining area to uphold company standards. Assist management with inventory control and stock management. Requirements Proven experience as a Restaurant Floor Supervisor or similar role in the hospitality industry. Excellent communication and interpersonal skills. Strong leadership and team management abilities. Ability to work effectively in a fast-paced environment. Good problem-solving skills and guest-oriented mindset. Proficient in restaurant management software and MS Office. Flexible availability including evenings, weekends, and holidays. Benefits As per the market standards

Location: South Jakarta, Indonesia Our Client Our client is a global online trading and Forex investment group with over 20 years of experience empowering the next generation of traders and investors across fast-growing markets. A pioneer in the early days of online Forex trading, they have built a strong global presence by providing reliable, regulated access to financial markets for millions of clients worldwide. Today, the group supports over 2 million clients across more than 150 countries , operating from regulated centres across Europe, Asia, and Africa. Their platform and solutions are designed to make Forex and broader financial market investing more accessible, giving individuals the tools, guidance, and flexibility to trade and invest with confidence, in their own time and on their own terms. Driven by a clear mission and a promise of Freedom to Succeed , our client believes that risk-driven investing — when supported by the right technology and education — can unlock better financial opportunities. Internally, they foster an energetic and diverse culture, offering their people early responsibility, continuous learning, and the opportunity to grow their careers within a fast-growing global organisation. The Role Reporting to the Team Lead /Senior. As a Customer Relations Officer, you will focus on onboarding new clients and be involved in the growth of these accounts by employing a value-based relationship approach. You will work in a team comprising culturally diverse professionals with different skill sets who support each other in delivering impactful results. You Will: Meet and exceed personal and team KPI targets. Activate, retain and grow your customer portfolio through providing personalized voice & social media support and fulfilling their needs. Develop a professional and trusting relationship with your active portfolio of clients, keeping them up to date with our developments to ensure they receive the highest level of service. Research sources for developing prospects and for information to determine customers' potential. Prepare and enable efficient sales activities with available tools, reports, action items, and business insights. Listen to customers and offer the best solutions to their needs and concerns. Cooperate with relevant departments to resolve issues and complaints in a timely manner. Provide feedback to relevant departments on customer needs, expectations, and frustrations. Continuously improve knowledge of the financial markets and the company’s offering. Updating individual/team daily, weekly, and monthly reports for management when required. Provide feedback to relevant departments on customer needs, expectations, and frustrations. Display behaviors aligned with our core values – inside and outside the office. Adhering to all compliance and security requirements. Stay abreast of global economic indicators, central bank decisions, and geopolitical events that can affect forex markets. • Translate complex financial and economic data into understandable investment advice. Any additional duties and responsibilities that may be required. Requirements Skills and Qualifications Native Bahasa Indonesia, and fluent in English. Expertise in Forex Markets: Deep understanding of forex trading, currency pairs, and the factors that influence their dynamics. Analytical Skills: Ability to analyze financial markets, economic indicators, and an understanding of macroeconomic trends. Client Service: Excellent interpersonal and communication skills to manage wealthy clients and meet their expectations. Regulatory Knowledge: Familiarity with the financial regulations and licenses relevant to forex trading, depending on the region. Experience working in sales for a CFD broker covering Indonesia essential. Experience managing a sales team at a CFD broker considered an advantage. University degree or equivalent (Business, Finance, Economics, or relevant field). Excellent oral and written communication skills, and the ability to effectively network with stakeholders, handle multiple tasks and track and report on progress. Strong interpersonal and problem-solving skills. Self-motivated with a willingness to work autonomously in a fast-paced and high- pressured environment. Be proactive, show initiative and desire to drive continuous improvement. Energetic team player, with a positive outlook in the workplace

Location: Boston, MA; New York City, NY; San Francisco, CA About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role As the Sales Manager for Life Sciences at Anthropic, you’ll lead the foundational team introducing our frontier AI platform to the medtech ecosystem, spanning medical device, diagnostics, and digital health manufacturers. You’ll build and develop a team of Strategic Account Executives who drive adoption of safe, frontier AI by securing strategic deals with large medical device companies, diagnostics providers, and emerging medtech innovators. You’ll bring deep domain fluency in how medical devices are designed, validated, cleared or approved, manufactured, and monitored in the field to coach your team’s consultative sales approach, while becoming a trusted advisor yourself to senior medtech stakeholders, helping them embed and deploy AI across the product lifecycle from design and development through post-market surveillance. In collaboration with Product and Marketing, you’ll continuously refine the team’s value proposition, sales methodology, and market positioning to resonate with decision-makers across each medtech sub-segment. The ideal candidate has a passion for developing new market segments within medtech, pinpointing high-potential opportunities across engineering, regulatory, quality, manufacturing, clinical, and commercial functions, and building a team that can execute strategies to capture them. By driving deployment of Anthropic’s emerging products across medtech organizations, you’ll help them bring safer, better devices to patients faster while advancing the ethical development of AI. Key responsibilities Build and lead a specialized team of Strategic Account Executives covering medical device, diagnostics, and digital health accounts, setting growth targets by sub-segment and coaching reps through the full sales cycle from outbound to close Design and oversee sales strategies tailored to the distinct procurement cycles of medtech, including product development and engineering budgets, quality and regulatory compliance investment, manufacturing and supply chain programs, commercial and field organization budgets, and enterprise IT and digital transformation programs, translating market and trend analysis into account plans and campaigns that meet and exceed team revenue targets Identify and prioritize high-potential opportunities across product design and development, design controls and verification and validation, regulatory affairs and submissions, quality management and CAPA, manufacturing and supply chain, clinical evidence generation, complaint handling and post-market surveillance, and commercial and reimbursement functions, partnering cross-functionally to differentiate Anthropic’s offering for medtech use cases Run a disciplined pipeline and forecasting cadence across the team, managing an evolving sales process to deliver predictable, coachable performance against quota Serve as Anthropic’s domain expert across the medtech value chain, including device design and development, software as a medical device, regulatory submissions (510(k), PMA, De Novo, EU MDR), quality systems, manufacturing, post-market surveillance and vigilance reporting, and commercial launch, and translate that expertise into repeatable playbooks, frameworks, and go-to-market strategies your team and the broader field organization can scale Partner directly with C-suite and senior functional leaders (CEOs, CTOs, CIOs, Chief Quality Officers, CMOs, CCOs, and Heads of R&D, Engineering, and Regulatory Affairs) across medtech organizations to design multi-year AI transformation roadmaps and build long-term trusted advisor relationships Partner closely with Product and Applied AI to translate feedback from design engineers, regulatory and quality professionals, manufacturing teams, clinical affairs, and commercial teams into product and roadmap input, strengthening Anthropic’s value proposition across the segment Build strategic relationships with medtech-focused system integrators, technology vendors (including QMS, PLM, and ERP providers), contract manufacturers, and industry organizations to scale go-to-market capabilities Establish Anthropic’s position as the AI partner of choice across medtech through conference presentations, white papers, case studies, and participation in industry forums Codify learnings into playbooks, templates, and best practices, partnering with Marketing and Enablement to scale winning use cases and proof points across medtech accounts Minimum qualifications 10+ years of experience in life sciences, with at least 5 years specifically selling into or working within medical device, diagnostics, or medtech organizations (R&D, engineering, regulatory, quality, manufacturing, or commercial functions, or related consulting) Experience in leadership roles managing or coaching enterprise sales teams, with a track record of driving measurable revenue outcomes in medtech or adjacent life sciences settings Deep understanding of medtech business models, operations, and economics, including the device product lifecycle, the regulatory environment (FDA 21 CFR Part 820 and QMSR, ISO 13485, EU MDR, IEC 62304, 21 CFR Part 11), and competitive dynamics A track record of managing or overseeing complex, multi-stakeholder sales cycles within medtech organizations, securing strategic deals by understanding both technical requirements and engineering, regulatory, quality, and commercial use cases Proven experience exceeding revenue targets by effectively managing a team’s pipeline and an evolving sales process Excellent communication skills, with the ability to present confidently across medtech audiences, from design engineers and quality and regulatory leaders to C-suite executives A genuine interest in deploying AI responsibly and motivation to advance Anthropic’s mission of building safe, beneficial AI Preferred qualifications Deep understanding of buying cycles, decision-making processes, and key pain points across multiple medtech sub-segments (e.g., large device manufacturers, diagnostics, digital health and SaMD) and across functions (engineering, regulatory, quality, manufacturing, commercial) A strategic, analytical approach to assessing the medtech market, paired with creative, tactical execution to capture opportunities and a willingness to roll up sleeves on deals alongside the team Experience developing and refining AI use cases in collaboration with customers and channel partners, spanning design and development, regulatory and quality documentation, manufacturing, post-market surveillance, or commercial functions Experience building or scaling a specialized sales team from an early stage Passion for and/or experience with advanced AI systems and their applications in medical devices and diagnostics, with strong conviction around safe, ethical development of AI in these contexts The annual compensation range for this role is listed below. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: $450,000 — $700,000 USD Logistics Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. For roles performing work in California: We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.

Location: Lagos, Nigeria Product Strategy & Ownership Own the end-to-end product strategy for all bill payment and transfer products, including: Airtime and mobile data purchases Utility bill payments (electricity, cable television, internet, etc.) Bank-to-bank transfers Translate Renmoney’s long-term digital banking strategy into a clear roadmap for payments. Define how payments support: Daily customer engagement Deposit inflows and account usage Cross-sell into savings and lending products Define value propositions for different customer segments, including retail customers and small business users. Payments Performance & Commercial Outcomes Own key performance indicators for payments, including: Transaction volumes and values Success and failure rates Revenue from fees or commissions Cost per transaction Work closely with Finance to: Optimize transaction pricing and incentives Manage partner costs and margins Track the impact of payments on deposit balances Identify opportunities to improve unit economics without degrading customer experience. Execution & Delivery Lead cross-functional delivery with: Engineering teams building mobile, web, and backend systems Design teams responsible for user experience Operations and Customer Support teams handling exceptions and disputes Write clear Product Requirement Documents , which describe what is being built, why it matters, and how success will be measured. Prioritize initiatives based on customer impact, reliability, compliance, effort, and business value. Ensure payment and transfer flows are fast, intuitive, and resilient, even during peak usage periods. Reliability, Risk & Compliance Ensure payments products meet regulatory and operational requirements, including: Rules set by the Central Bank of Nigeria , which regulates banking and payment services Requirements from the Nigeria Inter-Bank Settlement System , which operates national payment infrastructure Data privacy rules under the Nigeria Data Protection Regulation Partner with Risk and Compliance teams to manage: Fraud risks Transaction disputes and reversals Customer protection and error handling Represent payments initiatives in the Product Governance Council , which approves and oversees all product changes. Partner & Ecosystem Management Own product relationships with external partners such as: Payment processors Utility service providers Telecommunications companies Define service-level expectations, which set standards for uptime, response times, and issue resolution. Work with Legal, Procurement, and Operations to ensure partner integrations are scalable and compliant. Customer Experience & Growth Improve adoption and repeat usage of bill payments and transfers through: Simple onboarding and clear user flows Transparent pricing and confirmations Fast issue resolution when transactions fail Use payments as a driver of daily engagement that increases: Account funding Customer lifetime value Work with Analytics teams to understand usage patterns and identify growth opportunities. Requirements 6–10+ years of Product Management experience Direct experience with payments, transfers, or transaction-heavy digital products Experience working in regulated financial or fintech environments Proven track record of delivering reliable, high-volume systems Experience collaborating with Finance, Risk, Compliance, and Operations teams Skills & Competencies Strong understanding of payment flows and transaction lifecycles Ability to balance speed, reliability, risk, and cost Data-driven decision-making with strong execution discipline Clear communicator, comfortable engaging senior leadership High ownership mindset and attention to detail Nice-to-Have Experience with large-scale payment platforms or utility integrations Exposure to fraud prevention or dispute management systems Experience in high-growth fintech or digital banking environments Familiarity with analytics and monitoring tools for transaction performance Key Stakeholders Head of Product Engineering and Design teams Operations and Customer Support Finance and Treasury teams Risk Management and Compliance teams Executive Management, including: Chief Executive Officer Deputy Chief Executive Officer Product Governance Council Success Metrics (First 12–18 Months) High and improving transaction success rates Growth in payment transaction volumes and active users Reduced transaction failure rates and customer complaints Strong partner reliability and service performance Clear contribution of payments to customer engagement and deposits Benefits Opportunity to build products customers use every day High-impact role at the heart of Renmoney’s digital banking strategy Strong executive visibility and ownership A chance to shape reliable, scalable payment infrastructure in Nigeria

Location: Antwerp, Belgium About our client Established in 1950, our client is the pioneer of premium all-inclusive holidays. They have been continuously innovating over the last 70 years and now offer close to 80 ski and sun resorts across Europe, Asia, Africa, America and the Caribbean as well as a luxury all-inclusive cruise offering. Our client offers a new way of experiencing holidays in its upscale friendly and multicultural resorts. Their success comes from the strong commitment to exceed customers’ expectations and deliver an unforgettable experience. About client's Business Unit Our client's management model separates Resorts from Markets. In this position, you will belong to the EAF Markets, which handles sales in Europe, Africa, and France in over ten countries. Job overview: As a Travel Experience Designer , you will be responsible for: Assisting agents to make their own bookings on the Travel Agent website, as well as book. Contributing with your expertise to achieve sales objectives and customer satisfaction. Main missions: 1) Be a key player in customer consideration Welcome your client with a premium posture Create a personalized and lasting relationship with clients, proactively accompanying them throughout the sales process Ensure the follow-up and the satisfaction of Clients 2) Create a customized travel experience Collect / understand expectations and motivations of Clients Make recommendations to create a tailor-made trip Enhance destinations, products and the overall guest experience 3) Develop business activity Develop your turnover by recruiting and retaining Clients as well as selling additional services Identify business opportunities of Clients (M & E, Partnership, Sponsorship, Influencer, Recommendation) Update and follow the commercial data (customer file, data catching, complaint tracking) Requirements Good knowledge of travel and the tourism industry Dutch mandatory , French is a plus Excellent customer service skills Passionate about travel Team player Customer oriented, argumentative skills, oral and written communication skills Why you should join them : Our client has 5 values: kindness, multiculturalism, responsibility, freedom and pioneering spirit. Like G.O.'s and G.E.'s around the world, our client also shares a distinctive company spirit: being professional and festive, a unique state of mind and a lifestyle that unites all their team members. The company spirit is about accomplishment while living a unique experience. If you are open-minded, a team player, and have an entrepreneurial spirit, you should apply! Job Type: Permanent, 38h/week including some Saturdays Location: Antwerp, Belgium

Location: Worldwide Workplace: hybrid Department :Hotel / Guest Services Reports to: Guest Services Supervisor   Job Summary   The Guest Services Specialist will be the first point of contact for guests, providing them with a warm and welcoming experience. The primary responsibility of the Guest Services Specialist will be to ensure efficient check-in and check-out processes, handle guest inquiries and requests, and assist in creating a positive guest experience. This role requires excellent communication skills, attention to detail, and the ability to handle guest interactions with professionalism and courtesy. ·       Guest Check-in and Check-out: Greet guests upon arrival, complete the check-in process efficiently, and provide them with information about ship amenities, services, and policies. Handle guest check-outs, process payments, and ensure accurate billing; ·       Guest Service: Provide exceptional customer service to guests, addressing their inquiries, requests, and concerns promptly and professionally. Offer assistance and recommendations to enhance their onboard experience; ·       Guest Relations: Foster positive relationships with guests, engaging in personalized interactions, and actively seeking feedback to continuously improve service delivery. Handle guest complaints or concerns in a timely and effective manner, finding appropriate solutions; ·       Front Desk Operations: Manage the front desk area, including answering phone calls, directing guests to the appropriate ship areas or departments, and maintaining a neat and organized reception area. Handle guest mail, messages, and packages; ·       Cash Handling: Handle guest payments, process credit card transactions, and maintain accurate cash floats. Reconcile daily transactions and ensure proper documentation and adherence to the ship's financial procedures; ·       Administrative Tasks: Maintain accurate guest records, update guest profiles, and handle paperwork related to guest check-ins, check-outs, and other front office transactions. Prepare reports and assist with administrative duties as required; ·       Safety and Security: Adhere to ship safety protocols and emergency procedures within the front office department. Monitor security measures and promptly report any incidents or concerns; ·       Communication and Collaboration: Foster effective communication and collaboration with other vessel departments, including housekeeping, food and beverage, and deck & engine, to ensure seamless guest experiences and resolve operational issues.   Requirements   •                     Previous cruise/river ship experience in a Front Desk/Receptionist role is a must, preferably in a luxury ship . •                     Fluency in English and Turkish and/or Russian and/or German is essential, with excellent verbal and written communication skills for guest interaction. Any additional languages as Turkish or Russian is a plus; •                     Experience in other cruise vessels of similar size (15000 GT/3400 pax) is a plus; •                     Good communication and interpersonal skills to interact with passengers. And the ability to remain calm and composed under pressure; •                     Strong organizational and multitasking abilities, with a good sense of prioritization and attention to detail; •                     Knowledge of front office operations, including check-in, check-out; •                     Familiarity with shipboard property management systems and other front office software’s, including Otalio and MXP is a plus; •                     Flexibility to work in a 24/7 operational environment, with rotating schedules.   Documentation Requirements   •                     Valid Passport, Valid Seamans Book, STCW Certification   Length of contract : 6 months on / 2 months off   Embarkation in November

Location: Poland; Cyprus Workplace: remote About Finom   Finom is a European tech startup headquartered in Amsterdam, and we’re on a journey towards revolutionizing the financial landscape for entrepreneurs worldwide. Our mission is to develop an all-in-one financial B2B solution that integrates banking functions, accounting, financial management, and invoicing into a seamless, mobile-first platform.   We recently closed a €115 million Series C equity round (around $133 million), bringing our total funding to approximately $346 million. This significant investment follows a $105 million growth funding round from General Catalyst, a long-term backer since 2021 known for supporting companies like Airbnb, HubSpot, KAYAK, and Stripe.   Finom's platform goes beyond traditional banking, offering invoicing and a growing suite of features, including AI-enabled accounting, aiming to simplify financial management for entrepreneurs. We're actively expanding our reach across key EU markets like Germany, France, the Netherlands, Italy, and Spain.   At Finom, we’re not just redefining the entrepreneurial experience — we’re empowering our employees to make a real difference. Your work matters, and your impact extends far beyond product metrics. We nurture innovation and an inspiring work environment where bold ideas thrive, prioritizing thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and our business as a whole.   Maintaining our start-up spirit, we prioritize thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and, of course, our business. About the Role   As a Customer Care Specialist, you will be the voice of Finom, delivering not just excellent service, but a standout, memorable customer experience. Our goal is not simply to resolve issues, but to turn moments of frustration into moments of trust, and customers into passionate advocates for Finom.   You will support customers primarily via phone, while also handling chat and email interactions as needed. You will engage with customers who may be experiencing complex or high-impact issues, and your ability to build rapport, demonstrate empathy, and take ownership will be key to your success. What you'll do: Deliver a “wow” customer experience across phone, chat, and email, consistently going above and beyond customer expectations Build strong, genuine rapport with customers, especially during challenging or sensitive situations Actively listen to understand customer needs, concerns, and the root cause of issues Communicate clearly, confidently, and empathetically, explaining situations in a way customers can easily understand Take full ownership of customer issues, acting with urgency to drive resolution as quickly as possible Proactively follow up with customers, keeping commitments and ensuring no issue is left unresolved Turn dissatisfied customers into loyal advocates through outstanding service and personal accountability Collaborate closely with internal teams to escalate, track, and resolve complex issues Accurately document customer interactions and outcomes in internal systems Contribute to continuous improvement by sharing insights and feedback from customer interactions Who You Are Native or fluent speaker in German (written and spoken) A minimum of 6 months of customer care service experience — regardless of industry background Strong communication skills with the emotional intelligence to handle high-impact customer situations A natural sense of empathy and a genuine desire to help people Resilience and composure when dealing with complaints or difficult conversations A proactive mindset with strong follow-through — you do what you say you will do Comfort working in a fast-paced, ever-evolving scale-up environment Agile, adaptable, and energized by change Strong problem-solving skills and the confidence to take ownership Nice to have Experience in fintech, banking, payments, or financial services Previous experience in a phone-based customer support role What we offer 100% remote working Salary up to 8.700 PLN Gross/month based on experience Up to 15% monthly bonus linked to individual and team performance. Multi Sport Card Stock Option/Shares program. Usage of the company's flats in Cyprus for our work-and-swim program. Opportunity to develop your skills in a fast paste FinTech environment. Working Hours and Flexibility: 7-day operational support model - usually from Monday to Friday Weekend work required once per month / every 6 weeks, with advance scheduling Usually from 9:00 to 18:00 with 1 hour lunch break. At times, shift times between 07:00 and 19:00 CET Hiring process for this role: Application review Technical Online Assessment - 2 business days Recruiter Call - 15 min Final Interview - 45 mins Offer What You Will Get In Return   Make a genuine impact on the product   Join our upward trajectory, and grow with us. We provide the resources and opportunities for continuous personal and professional development, empowering you to make a genuine impact on our evolving product.   Work in the EU   Embark on this exciting journey with us and enjoy the flexibility of traveling and working remotely or in a hybrid model across Europe.   Become a stock options holder   Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every team member, from junior team members to our founders.   Receive unwavering support and care   Finom stands by you at every step, embodying our commitment to your well-being and success reflected in our modern, friendly, and eco-conscious corporate culture. We offer constant support and care to ensure your Finom experience is successful and fulfilling.   Work & Swim program   Immerse yourself in our exclusive Work & Swim Program. Spend one month in a comfortable corporate apartment in enchanting Cyprus. It's the ideal opportunity to strike the perfect work-life balance while enjoying breathtaking Mediterranean views.   Equal Opportunity Statement    At Finom, we're an equal opportunity employer and value diversity at our company. We embrace diversity and invite applications from all walks of life. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, disability status, or other applicable legally protected characteristics.