Location: Mexico City, Mexico
Workplace: onsite
We are seeking a Group Lead (Supervisor) it will be responsible for the operational management of a team of users verification agents, ensuring service quality, efficiency, and achievement of key performance metrics. The role combines people management, process control, and data-driven decision-making, while acting as a bridge between frontline operations and business stakeholders.
Key Responsibilities
Direct management of a team of 20-25 support agents
Shift supervision and real-time workload management
Task distribution and queue monitoring to ensure SLA compliance
Workforce planning: scheduling, vacations, and shift coverage
Monitoring and analysis of key KPIs (AHT, SLA productivity, etc.)
Regular 1:1 meetings, performance reviews, and feedback sessions
Identifying performance gaps and implementing improvement plans
Coaching and mentoring team members
Quality assurance oversight and calibration with QA teams
Ensuring adherence to internal policies, procedures, and compliance standards
Identifying process inefficiencies and driving improvements
Onboarding and continuous training of agents
Development of training materials and knowledge base contributions
Supporting skill development and career growth within the team
Skills, Knowledge & Expertise
Bachelor’s degree in Management, Business, Data Analysis or related field
Strong leadership and people management skills
Analytical thinking and ability to work with performance metrics
Excellent communication and stakeholder management skills
Problem-solving and decision-making abilities
Advanced user of Google Workspace (Sheets, Docs, Slides)
English proficiency: B1 or higher
Hybrid work model: two working days followed by two days off, with working hours from 8:00 a.m. to 8:00 p.m.
Job Benefits
Opportunity for advancement and upward mobility within the organization, allowing for increased levels of responsibility and growth within the company
Hybrid work
Location: Mexico City, Mexico
Workplace: onsite
We are seeking a Group Lead (Supervisor) it will be responsible for the operational management of a team of users verification agents, ensuring service quality, efficiency, and achievement of key performance metrics. The role combines people management, process control, and data-driven decision-making, while acting as a bridge between frontline operations and business stakeholders.
Key Responsibilities
Direct management of a team of 20-25 support agents
Shift supervision and real-time workload management
Task distribution and queue monitoring to ensure SLA compliance
Workforce planning: scheduling, vacations, and shift coverage
Monitoring and analysis of key KPIs (AHT, SLA productivity, etc.)
Regular 1:1 meetings, performance reviews, and feedback sessions
Identifying performance gaps and implementing improvement plans
Coaching and mentoring team members
Quality assurance oversight and calibration with QA teams
Ensuring adherence to internal policies, procedures, and compliance standards
Identifying process inefficiencies and driving improvements
Onboarding and continuous training of agents
Development of training materials and knowledge base contributions
Supporting skill development and career growth within the team
Skills, Knowledge & Expertise
Bachelor’s degree in Management, Business, Data Analysis or related field
Strong leadership and people management skills
Analytical thinking and ability to work with performance metrics
Excellent communication and stakeholder management skills
Problem-solving and decision-making abilities
Advanced user of Google Workspace (Sheets, Docs, Slides)
English proficiency: B1 or higher
Hybrid work model: two working days followed by two days off, with working hours from 8:00 a.m. to 8:00 p.m.
Job Benefits
Opportunity for advancement and upward mobility within the organization, allowing for increased levels of responsibility and growth within the company
Hybrid work
Location: Mexico City, Mexico
Workplace: onsite
We are seeking a Group Lead (Supervisor) it will be responsible for the operational management of a team of users verification agents, ensuring service quality, efficiency, and achievement of key performance metrics. The role combines people management, process control, and data-driven decision-making, while acting as a bridge between frontline operations and business stakeholders.
Key Responsibilities
Direct management of a team of 20-25 support agents
Shift supervision and real-time workload management
Task distribution and queue monitoring to ensure SLA compliance
Workforce planning: scheduling, vacations, and shift coverage
Monitoring and analysis of key KPIs (AHT, SLA productivity, etc.)
Regular 1:1 meetings, performance reviews, and feedback sessions
Identifying performance gaps and implementing improvement plans
Coaching and mentoring team members
Quality assurance oversight and calibration with QA teams
Ensuring adherence to internal policies, procedures, and compliance standards
Identifying process inefficiencies and driving improvements
Onboarding and continuous training of agents
Development of training materials and knowledge base contributions
Supporting skill development and career growth within the team
Skills, Knowledge & Expertise
Bachelor’s degree in Management, Business, Data Analysis or related field
Strong leadership and people management skills
Analytical thinking and ability to work with performance metrics
Excellent communication and stakeholder management skills
Problem-solving and decision-making abilities
Advanced user of Google Workspace (Sheets, Docs, Slides)
English proficiency: B1 or higher
Hybrid work model: two working days followed by two days off, with working hours from 8:00 a.m. to 8:00 p.m.
Why join us
Help us challenge injustice by creating fair choices for millions of people across 47 countries.
Develop your professional skills with access to mentoring, career consulting, and learning programs.
Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
Work alongside people who take initiative, speak openly, and challenge themselves to grow.
Improve your language skills through co-financed courses and internal speaking clubs.
Final benefits may vary depending on the location.
Location: Costa Rica
Company:
Angel City VA
Position:
Call Center Agent - Insurance Verification and Medical Scheduler
Location:
Remote (Preferably LATAM)
Type:
Full-Time, Long-Term Position
Schedule:
9:30 AM to 6:00 PM PST
Pay Rate:
$7 per hour
About Us:
Angel City VA is dedicated to providing exceptional support services to our clients. We are currently looking for a dedicated Call Center Agent specializing in insurance verification and medical scheduling to join our team. If you are bilingual in English and Spanish, have a strong background in insurance and scheduling, and are seeking a long-term role, we want to hear from you!
Key Responsibilities:
Conduct insurance verifications efficiently and accurately.
Schedule medical appointments and manage scheduling conflicts.
Handle inbound and outbound calls professionally.
Provide excellent customer service to patients and healthcare providers.
Maintain detailed and organized records of interactions and transactions.
Requirements:
Experience:
Must have prior experience in insurance verification and medical scheduling.
Language:
Must be fluent in both English and Spanish.
Availability:
Must be available to work full-time from 9:30 AM to 6:00 PM PST. This position requires full commitment; candidates cannot have a second job.
Long-Term Commitment:
We are looking for candidates who are interested in a long-term position, not short-term employment.
What We Offer:
Competitive pay rate of $7 per hour.
Opportunity to work with a dynamic and supportive team.
Long-term employment with room for growth and development.
If you meet the above requirements and are ready to embark on a long-term career with us, please send your resume and a brief cover letter detailing your experience and why you would be a great fit for this role to [email address].
Angel City VA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Apply today and take the next step in your career with Angel City VA!
Location: Dominican Republic
Company:
Angel City VA
Position:
Call Center Agent - Insurance Verification and Medical Scheduler
Location:
Remote (Preferably LATAM)
Type:
Full-Time, Long-Term Position
Schedule:
9:30 AM to 6:00 PM PST
Pay Rate:
$7 per hour
About Us:
Angel City VA is dedicated to providing exceptional support services to our clients. We are currently looking for a dedicated Call Center Agent specializing in insurance verification and medical scheduling to join our team. If you are bilingual in English and Spanish, have a strong background in insurance and scheduling, and are seeking a long-term role, we want to hear from you!
Key Responsibilities:
Conduct insurance verifications efficiently and accurately.
Schedule medical appointments and manage scheduling conflicts.
Handle inbound and outbound calls professionally.
Provide excellent customer service to patients and healthcare providers.
Maintain detailed and organized records of interactions and transactions.
Requirements:
Experience:
Must have prior experience in insurance verification and medical scheduling.
Language:
Must be fluent in both English and Spanish.
Availability:
Must be available to work full-time from 9:30 AM to 6:00 PM PST. This position requires full commitment; candidates cannot have a second job.
Long-Term Commitment:
We are looking for candidates who are interested in a long-term position, not short-term employment.
What We Offer:
Competitive pay rate of $7 per hour.
Opportunity to work with a dynamic and supportive team.
Long-term employment with room for growth and development.
If you meet the above requirements and are ready to embark on a long-term career with us, please send your resume and a brief cover letter detailing your experience and why you would be a great fit for this role to [email address].
Angel City VA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Apply today and take the next step in your career with Angel City VA!
Location: Colombia
Company:
Angel City VA
Position:
Call Center Agent - Insurance Verification and Medical Scheduler
Location:
Remote (Preferably LATAM)
Type:
Full-Time, Long-Term Position
Schedule:
9:30 AM to 6:00 PM PST
Pay Rate:
$7 per hour
About Us:
Angel City VA is dedicated to providing exceptional support services to our clients. We are currently looking for a dedicated Call Center Agent specializing in insurance verification and medical scheduling to join our team. If you are bilingual in English and Spanish, have a strong background in insurance and scheduling, and are seeking a long-term role, we want to hear from you!
Key Responsibilities:
Conduct insurance verifications efficiently and accurately.
Schedule medical appointments and manage scheduling conflicts.
Handle inbound and outbound calls professionally.
Provide excellent customer service to patients and healthcare providers.
Maintain detailed and organized records of interactions and transactions.
Requirements:
Experience:
Must have prior experience in insurance verification and medical scheduling.
Language:
Must be fluent in both English and Spanish.
Availability:
Must be available to work full-time from 9:30 AM to 6:00 PM PST. This position requires full commitment; candidates cannot have a second job.
Long-Term Commitment:
We are looking for candidates who are interested in a long-term position, not short-term employment.
What We Offer:
Competitive pay rate of $7 per hour.
Opportunity to work with a dynamic and supportive team.
Long-term employment with room for growth and development.
If you meet the above requirements and are ready to embark on a long-term career with us, please send your resume and a brief cover letter detailing your experience and why you would be a great fit for this role to [email address].
Angel City VA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Apply today and take the next step in your career with Angel City VA!
Location: Philippines
Company:
Angel City VA
Position:
Insurance Verification and Medical Scheduler
Location:
Remote (Preferably LATAM)
Type:
Full-Time, Long-Term Position
Schedule:
9:30 AM to 6:00 PM PST
Pay Rate:
$7 per hour
About Us:
Angel City VA is dedicated to providing exceptional support services to our clients. We are currently looking for a dedicated Call Center Agent specializing in insurance verification and medical scheduling to join our team. If you are bilingual in English and Spanish, have a strong background in insurance and scheduling, and are seeking a long-term role, we want to hear from you!
Key Responsibilities:
Conduct insurance verifications efficiently and accurately.
Schedule medical appointments and manage scheduling conflicts.
Handle inbound and outbound calls professionally.
Provide excellent customer service to patients and healthcare providers.
Maintain detailed and organized records of interactions and transactions.
Requirements:
Experience:
Must have prior experience in insurance verification and medical scheduling.
Language:
Must be fluent in both English and Spanish.
Availability:
Must be available to work full-time from 9:30 AM to 6:00 PM PST. This position requires full commitment; candidates cannot have a second job.
Long-Term Commitment:
We are looking for candidates who are interested in a long-term position, not short-term employment.
What We Offer:
Competitive pay rate of $7 per hour.
Opportunity to work with a dynamic and supportive team.
Long-term employment with room for growth and development.
If you meet the above requirements and are ready to embark on a long-term career with us, please send your resume and a brief cover letter detailing your experience and why you would be a great fit for this role to [email address].
Angel City VA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Apply today and take the next step in your career with Angel City VA!
Location: Dominican Republic
Position:
Insurance Verification and Medical Scheduler
Location:
Remote (Preferably LATAM)
Type:
Full-Time, Long-Term Position
Schedule:
9:30 AM to 6:00 PM PST
Pay Rate:
$7 per hour
About Us:
We are looking for a insurance verification and medical scheduling representative to join our team. If you are bilingual in English and Spanish, have a strong background in insurance and scheduling, and are seeking a long-term role, we want to hear from you!
Key Responsibilities:
Conduct insurance verifications efficiently and accurately.
Schedule medical appointments and manage scheduling conflicts.
Handle inbound and outbound calls professionally.
Provide excellent customer service to patients and healthcare providers.
Maintain detailed and organized records of interactions and transactions.
Requirements:
Experience:
Must have prior experience in insurance verification and medical scheduling.
Language:
Must be fluent in both English and Spanish.
Availability:
Must be available to work full-time from 9:30 AM to 6:00 PM PST. This position requires full commitment; candidates cannot have a second job.
Long-Term Commitment:
We are looking for candidates who are interested in a long-term position, not short-term employment.
What We Offer:
Opportunity to work with a dynamic and supportive team.
Long-term employment with room for growth and development.
Angel City VA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Location: Mexico
Position:
Insurance Verification and Medical Scheduler
Location:
Remote (Preferably LATAM)
Type:
Full-Time, Long-Term Position
Schedule:
9:30 AM to 6:00 PM PST
Pay Rate:
$7 per hour
About Us:
We are looking for a insurance verification and medical scheduling representative to join our team. If you are bilingual in English and Spanish, have a strong background in insurance and scheduling, and are seeking a long-term role, we want to hear from you!
Key Responsibilities:
Conduct insurance verifications efficiently and accurately.
Schedule medical appointments and manage scheduling conflicts.
Handle inbound and outbound calls professionally.
Provide excellent customer service to patients and healthcare providers.
Maintain detailed and organized records of interactions and transactions.
Requirements:
Experience:
Must have prior experience in insurance verification and medical scheduling.
Language:
Must be fluent in both English and Spanish.
Availability:
Must be available to work full-time from 9:30 AM to 6:00 PM PST. This position requires full commitment; candidates cannot have a second job.
Long-Term Commitment:
We are looking for candidates who are interested in a long-term position, not short-term employment.
What We Offer:
Opportunity to work with a dynamic and supportive team.
Long-term employment with room for growth and development.
Angel City VA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Требования:
— В настоящее время имеет или находится в процессе получения степени бакалавра в области электротехники, компьютерной инженерии или смежных инженерных областях.
Location: Valencia
Workplace: OnSite
ROLE HIGHLIGHTS
- Satellite Systems, Software Verification Team Lead
- Location: Valencia, Spain
- Department: Global Manufacturing Organisation
- Reports to: Maite Manager
- Employment type: Permanent
- Workplace model: Office
- Employment is subject to applicable security screening (incl. SUPO, where required)
ABOUT THE ROLE
We are looking for an Satellite Systems, Software Verification Team Lead to own the final verification of our satellites, the stage where an integrated spacecraft is proven to work.
Once a satellite has been integrated, your team takes over. You’ll lead satellite-level functional and end-to-end checkout, onboard software loading and validation, and RF testing in our anechoic chamber, with a team of 5 technicians across systems, software and RF.
This is a hands-on leadership role. You’ll spend real time with your team at the satellite, troubleshooting, unblocking issues and improving how we test. ICEYE is scaling satellite production fast, so you’ll also build the processes, tools and KPIs that let verification keep pace without compromising quality.
We’re looking for a strong electronics engineer who is comfortable with software and enjoys leading people. Space experience is a plus, not a requirement. If you’ve led hands-on electronics testing in a demanding industry such as aerospace, defence, automotive or power electronics, we’ll help you learn the space-specific parts.
Who We Are
ICEYE is the world leader in sovereign intelligence from space. We deliver persistent monitoring capabilities to detect and respond to changes in any location on Earth.
ICEYE owns the world's largest and most advanced SAR (synthetic aperture radar) satellite constellation. To our customers we provide intelligence with unmatched quality, latency and revisit times, in any weather, day or night. To governments who choose to operate their own constellation we provide this proven capability as a sovereign system.
ICEYE-built constellations serve customers in defence and intelligence, environmental monitoring, insurance and emergency management. We enable fast decisions that contribute to a safer future.
Founded and headquartered in Finland, ICEYE operates globally with over 1000 employees across Europe, North America, the Middle East, and Asia-Pacific.
YOUR DAY-TO-DAY RESPONSIBILITIES
Leading Satellite Verification
- Own satellite-level verification after integration: functional and end-to-end system checkout
- Prove that all onboard systems (power, avionics, software, RF) perform reliably in full configuration
- Be hands-on: lead troubleshooting, isolate faults, unblock issues and keep momentum
Owning Software in Verification
- Own onboard software loading, validation and checkout during production verification
- Maintain and improve test scripts, test automation and software-supported verification flows
- Work with AIT Engineering on software-related issues, telling software faults apart from hardware faults
Overseeing RF Testing
- Make sure RF testing of the satellite in the anechoic chamber is planned, executed and reported to standard, working with the RF specialists in your team
- Keep RF test benches and chamber setups maintained, calibrated and compliant
Quality, Traceability & Compliance
- Plan, execute and report system-level functional tests and inspections
- Maintain configuration control, build discipline and full traceability
- Ensure compliance with applicable aerospace quality standards such as ECSS
- Identify key non-conformances, escalate critical issues and drive resolution of the most impactful ones, supporting root cause analysis led by AIT Engineering
Building Scalable, Repeatable Processes
- Develop work instructions, test procedures and checklists with AIT Engineering and Quality
- Turn unclear inputs into clear, usable processes and reduce tribal knowledge
- Increase throughput and reduce rework while protecting quality
Leading & Developing the Team
- Lead, coach and grow a multidisciplinary team of engineers and technicians
- Build a culture of ownership, accountability and pride in the product
- Teach structured fault diagnosis and test best practices
Working Across Teams
- Be the bridge between verification and engineering (systems, software, RF, AIT)
- Collaborate with Quality, Planning, Supply Chain and the two other production teams (Integration/Mechanical & Thermal; Electronics)
- Prepare verification for higher volumes; define and track KPIs
WHAT WE'RE LOOKING FOR
You don’t need to tick every box. If you have most of the must-haves and the role excites you, we’d like to hear from you.
Must-haves
- A degree in electronics, telecommunications or electrical engineering, or equivalent hands-on experience
- Hands-on experience testing, validating or verifying complex electronic systems, at unit or system level
- Working software knowledge: scripting (ideally Python), loading and configuring software on hardware, version and configuration control
- Experience leading or coordinating a technical team in a hands-on environment
- Ability to read schematics, assembly drawings and test procedures
- Clear communication with engineers, technicians and stakeholders, in fluent English
Nice-to-haves
- Experience in space, aerospace, defence or another high-reliability industry
- RF test experience (spectrum or network analysers, signal generators, anechoic chambers)
- Familiarity with ECSS, NASA-STD or similar standards (such as DO-178C, ISO 26262 or EN 50128)
- Test automation frameworks (such as TestStand, LabVIEW or pytest)
- Experience scaling a test or production process
- Spanish [move to must-haves if Maite confirms it’s required]
WHAT SUCCESS LOOKS LIKE
- Every satellite is verified reliably, predictably, and to standard before it ships
- RF, system, and software verification processes are clear, structured, and scalable
- Problems are isolated and solved at the root, not patched
- The team takes full ownership of verification quality and traceability
- Verification keeps pace with ICEYE's growth
WHY THIS ROLE IS INTERESTING
- You own the moment of truth, proving the satellite works end-to-end
- You'll bring RF, systems, and software verification together under one scope
- You'll shape how verification is done, not just follow existing processes
- You'll work at the intersection of engineering and production, where decisions have immediate impact
APPLICATION PROCESS
- Talent Acquisition Interview
- Hiring Manager General Interview
- Technical Interview, including a Technical Challenge
- Peer & Culture Interview
- VP Interview
WORKING AT ICEYE
At ICEYE, you’ll join a diverse and highly engaged team united by the ambition to make the impossible possible. As a global scale-up, we combine speed and ambition with the opportunity to take real ownership from day one. Your growth, wellbeing, and success are a priority, with continuous professional development, training opportunities, and a culture where collaboration is how we win.
HOW WE WORK (OUR VALUES)
Make the impossible possible: We set ambitious goals and stay calm under pressure. We bring grit, optimism, and ownership when things get hard, and we keep moving until we find a way.
- Be curious: Go deep, ask questions, listen carefully, and think critically. Understand the “why” behind decisions.
- See the big picture: Stay close to what’s happening across the company so you can make better decisions. Consider how your work affects others.
- Drive effective teamwork: Create psychological safety, invite different perspectives, and build inclusive teams. There are no bad questions.
- Act as one team: We win together. We match tasks to the right owner and stay agile as priorities shift.
- Have fun: What we do matters—and it should be enjoyable. Celebrate progress, take pride in results, and share the wins.
BENEFITS
Our benefits are designed to support your health and wellbeing, at work and beyond. We keep improving them based on employee feedback, and offerings vary by location. Talent Acquisition will confirm what applies for this role and location during the process.
Base salary range for this position is dependent on experience, and will be negotiated individually.
OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION
We want ICEYE to be a place where people can be themselves and do great work. Different backgrounds and perspectives make us stronger, which is why we work to create an environment where people feel included, respected, and able to speak up. Whatever your background, we want you to bring your authentic self to the table.
We’re committed to fair, inclusive hiring and equal opportunity. Everyone is welcome to apply. If you need any adjustments or support during the recruitment process, tell us—we’ll do our best to help.
Apply now to start your ICEYE journey, and help us continue to make the impossible possible together. Read more about ICEYE and working with us at iceye.com http://iceye.com.
Location: Montreal, Canada
📍
Location:
Montreal, Quebec, Canada
📄
Employment Type:
Full-Time
🏢
Work Arrangement:
Remote Opportunity for US and Canadian Citizen
🚀
Start Date:
Immediate
💰
Compensation:
TBD -- based on skills and experience
Important Screening Requirements
Must be legally authorized to work in
Canada
.
Must be eligible to obtain the required security clearance.
Candidates may be based in the
United States, Canada, or Europe
, provided they meet work authorization and security clearance requirements.
About the Role
We are seeking a
Payload System Verification & Validation Engineer
to support the verification and validation of advanced digital telecommunications payloads. In this role, you will develop and execute comprehensive test plans, validate system requirements, and ensure the performance and reliability of next-generation payload architectures. The ideal candidate has a strong background in telecommunications systems, RF testing, and verification methodologies, with experience working on complex digital payloads in the aerospace, telecommunications, or related industries.
Key Responsibilities
Develop and execute verification and validation (V&V) plans for digital telecommunications payload systems.
Perform requirements verification through system-level and component-level testing.
Validate the performance of digital payload architectures, including Software Defined Radio (SDR) processors and digital beamforming systems.
Conduct RF testing using industry-standard test equipment and methodologies.
Develop test automation scripts and analyze test data using Python, MATLAB, or similar tools.
Configure and control laboratory test equipment using SCPI, VISA, and related interfaces.
Collaborate with hardware, software, systems, and integration teams to resolve technical issues and ensure system compliance.
Prepare technical documentation, test reports, and verification evidence to support project milestones.
Required Qualifications
Bachelor's degree in
Electrical Engineering, Telecommunications, Aerospace Engineering
, or a related field.
5+ years
of experience in telecommunications systems, particularly digital payloads (experience outside the space industry will also be considered).
Strong expertise in
requirements verification through testing
, including the development and execution of test plans.
Solid understanding of:
Digital payload architectures
Software Defined Radio (SDR)-based flexible processors
Digital beamforming using DRA
Hands-on experience with:
Vector Network Analyzers (VNA)
Spectrum Analyzers
Baseband Signal Generators
Channel Emulators
Bit Error Rate (BER) Testers
Python, MATLAB, or LabVIEW for test automation and data analysis
SCPI, VISA, and similar interfaces for instrument control
Preferred Qualifications
Experience with FPGA-based systems and embedded software architectures.
Experience supporting satellite payload verification, telecommunications systems, or aerospace programs.
Familiarity with RF system integration, system verification, and digital communication technologies.
Strong analytical, troubleshooting, and cross-functional collaboration skills.
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