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Triage Consultants. play a critical role in assessing participant needs, determining eligibility and scope of services, and facilitating appropriate referrals or warm hand-offs to internal and external service providers.

The Technical Support Engineer 2 (TSE2), Triage & Discovery is the front line of Alloy’s technical support experience. Serve as the first technical point of contact for incoming support requests—respond quickly, ask targeted follow-up questions, and build a clear understanding of what the customer actually needs.

TRM Labs is looking for a Global Investigator to triage complaints validate AI outputs and route cases for asset recovery.

Torc is looking for an Engineering Manager Systems Triage Metrics and Analysis to lead data analysis and metrics reporting for autonomous-driving software quality.

The Systems Administrator owns the day-to-day administration of our SaaS and cloud vendor stack, with security and logging as the first priority. You will also provide hands-on IT support to employees.

Location: Philippines We are seeking an articulate, highly organized, and dependable Virtual Front Desk & Patient Communications Coordinator to join our team in supporting a high-volume U.S. medical practice. In this front-line remote role, your primary focus will be managing inbound and outbound patient communications, coordinating provider schedules, and maintaining clean patient records. As a secondary responsibility, you will assist with verifying insurance eligibility and processing prior authorizations through payer portals. Because this position requires extensive daily interaction with U.S. patients, medical staff, and insurance representatives over the phone, hands-on proficiency with AthenaOne EHR and exceptional, accent-neutral verbal English communication are absolute, non-negotiable requirements. You must be comfortable managing high call volumes via RingCentral , operating independently under standard practice protocols, and handling confidential patient records in full compliance with HIPAA regulations. Working Environment & Core Schedule Role Title: Virtual Front Desk & Patient Communications Coordinator Status: Full-Time (40 Hours / Week) Schedule: Monday – Friday, Standard U.S. Business Hours (e.g., 8:00 AM – 5:00 PM EST / CST / PST) Core Technology Stack: AthenaOne EHR , RingCentral (VoIP & Messaging), Insurance Payer Portals, Secure Practice Email Primary Scope: Inbound/Outbound Phone Triage, Patient Scheduling, Front Desk Records Management, Secondary Insurance Eligibility & Prior Authorization Support Top 3 Daily Tasks Inbound/Outbound Call Management: Answer high-volume patient calls and voicemails via RingCentral, address routine inquiries, route clinical concerns to medical staff, and document phone interactions in AthenaOne. Patient Scheduling & Calendar Coordination: Book, reschedule, and confirm consultations and follow-up visits, follow up on no-shows/cancellations, and optimize provider schedules in AthenaOne. Insurance Eligibility & Prior Authorization Support: Perform real-time benefits verification, initiate and track prior authorization requests across payer portals, and log authorization status updates in AthenaOne. Core Responsibilities Patient Communications & Call Handling: Manage heavy phone call traffic via RingCentral, providing warm, professional, and clear verbal communication for scheduling, general practice inquiries, and follow-ups. Appointment Scheduling: Execute patient scheduling in accordance with practice-specific provider rules, send pre-appointment instructions, and actively manage recall/wait lists. Front Desk Records Administration: Collect and update patient demographic data, insurance information, and medical histories inside AthenaOne EHR , ensuring full data accuracy. Insurance Eligibility & Benefits Verification: Verify commercial, Medicare, and Medicaid coverage prior to appointments to determine active benefits and patient cost-sharing responsibilities. Prior Authorization Tracking: Prepare, submit, and monitor prior authorization requests for diagnostic tests, specialty procedures, and medications, escalating complex denials or urgent needs to clinical leads. HIPAA Compliance & Team Coordination: Route patient chart notes and clinical messages securely to providers while adhering strictly to HIPAA privacy policies. Requirements AthenaOne EHR Mastery: Direct, hands-on operational experience navigating AthenaOne EHR for appointment scheduling, patient demographic updates, and chart documentation. Medical Front Desk Experience: Proven background managing high-volume inbound/outbound calls and front-desk workflows in a U.S. medical clinic or virtual assistant setup. Fluent English Communication: Flawless verbal and written English skills with a clear, accent-neutral phone presence and high listening comprehension during fast-paced calls. Patient Scheduling & Prior Authorization Background: Demonstrated proficiency in booking complex patient appointments and executing prior authorization requests through insurance portals. HIPAA Compliance Knowledge: Solid understanding of U.S. healthcare workflows, medical terminology, and HIPAA patient privacy regulations. Remote Workspace Setup: Dedicated, private home office with a lockable door, high-performance computer (PC/Mac), high-speed primary internet connection, backup internet/power solutions, and a noise-canceling headset. Preferred Qualifications Hands-on experience using RingCentral or comparable cloud-based VoIP platforms. Prior experience supporting a high-volume, multi-provider U.S. medical practice. Deep experience navigating major U.S. insurance payer portals (Availity, Optum, NaviNet) for real-time eligibility and prior authorizations. Ideal Candidate Profile You are a sharp, articulate front-desk professional who thrives in a fast-paced clinical setting. You navigate AthenaOne and RingCentral effortlessly, manage high call volumes with patience and warmth, and keep patient schedules and insurance authorizations running smoothly.

Location: United States Workplace: Remote At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀 Security at ClickUp Security at ClickUp is engineering-focused. We partner with teams across the company to protect our platform, our internal systems and our customers through secure design, defensive controls, detection and response. We build tooling and automation, including AI-powered workflows, to turn what we learn into lasting improvements.   About the team Infrastructure Security at ClickUp secures the cloud, compute, network and access layers underneath ClickUp: a multi-account AWS organization, a large Kubernetes fleet, infrastructure managed as code and the identity systems engineers use to reach production. We are a small team that works agentic first, using AI agents we build and maintain ourselves to multiply what a team our size can cover.   You will support this mission by thinking like a developer, breaking down a problem that we face, testing a method to approach it with automation, and implementing solutions that yield compounding value. Your skills to uncover threat indicators will be the foundation of this work.   The role - Architecture, proposals and reviews. Act as an initial reviewer on infrastructure proposals and designs from engineering and non-engineering teams such as business systems and go-to-market. Write our own security proposals and review the changes that follow. Translate security requirements and agent findings into clear guidance for less-technical partners, and bring their needs back into our designs. - Agentic security tooling and agent infrastructure. Build, evaluate and maintain the agents behind our reviews, triage and investigations, and help run the sandboxed, observable infrastructure they operate on. - Detection, investigation and response. Lead cloud and infrastructure alerts and incidents through to resolution and root cause, working alongside AppSec and incident response on incidents that span both. - Identity, access and least privilege. Move people, CI and services toward least privilege and just-in-time access across our cloud organization and the tooling engineers use to reach production. Deliver fixes as secure building blocks that teams adopt by default. - Compute, network and pipeline security. Harden our container, serverless and virtual machine workloads, our network perimeter and our CI/CD pipelines, and add checks so each class of issue is caught automatically next time. - Continuous review and audit evidence. Move vulnerability, access and attack-surface reviews from point-in-time checks to continuous monitoring that also produces evidence for our infrastructure controls. Qualifications - 5+ years in security engineering, cloud infrastructure or SRE, with at least 2 years securing AWS at organization scale. - At least a year of agentic development experience: building agent skills and tools for real engineering work, and developing and maintaining the development harness they run in, from configuration and permissions to integrations, evaluations and cost controls. You can secure agents against prompt injection, over-privileged tools and unaudited actions, and explain how agents fall into the confused deputy problem and the lethal trifecta. You validate agent output against evidence and decide where human review is required. - Deep AWS IAM experience: IAM Identity Center or an equivalent SSO model, SCPs, permission boundaries, resource and key policies, cross-account trust, and the ability to prove a policy's effect with simulation rather than inference. - Production Kubernetes security on EKS or similar, covering RBAC, workload identity, network policy, admission control and container runtime hardening. - AWS networking for security: VPC design, endpoints and endpoint policies, network and DNS firewalls, egress control, and WAF. - Fluency with infrastructure as code such as Terraform, including reusable patterns, multi-environment rollouts and reading plans for security impact. - Experience with CNAPP, SIEM or runtime security tooling and the cloud detection sources around it, such as CloudTrail, GuardDuty and Access Analyzer. - Experience investigating cloud and infrastructure security events: correlating cloud audit, Kubernetes, identity and network logs to establish what happened, its blast radius and its root cause. - A track record of reviewing architecture and writing design proposals, guiding teams toward secure designs through conversation rather than mandate, mentoring others through reviews, and turning a review into a change another team is glad to make. - Python, Go or TypeScript for security automation. - Clear written and verbal communication, including explaining technical risk to non-technical partners. Most of our work with other teams is asynchronous, so much of the job is a well-evidenced finding, proposal or design note that another team can act on without a meeting. Desirable - Experience using AI agents in a SOC or other incident response workflows. - Sandboxed runtime experience with gVisor, Firecracker or Kata. - Offensive security or red-team experience in cloud and Kubernetes environments. - Policy engines such as OPA or Rego. - Supporting audits like SOC 2 with automated evidence collection.   Our stack AWS, Kubernetes, infrastructure as code, CI/CD with federated identity, an enterprise identity provider, observability and cloud security platforms, and AI agent tooling. Equal Opportunity Employer ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Privacy Notice ClickUp collects and processes personal data in accordance with applicable data protection laws. You can find further details by viewing our Global Candidate Privacy Notice. https://clickup.com/careers-terms/candidate-privacy-notice If you are a Philippine Job Applicant, please also see our Philippine Data Privacy Notice https://t333.s.clickup-attachments-stg.com/t333/d9a53ce2-6d2c-48cd-84b1-ed4e525f9613/Philippine%20Data%20Privacy%20Notice_2024.pdf?view=open for further details. Visa Sponsorship Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions. Fraud Alert ClickUp Talent Acquisition will only initiate contact via an @clickup.com http://clickup.com email or through our official careers portal on clickup.com http://clickup.com. We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to support@clickup.com. AI Processing Notice ClickUp may use artificial intelligence and machine learning technologies to help review and screen candidates' employment applications against role-related criteria. These tools support, but do not replace, human decision‑making. If you have questions or need an accommodation in the recruitment process, please contact us at AskPeople@ClickUp.com.

Location: Remote Canada; Remote UK; Remote Italy Workplace: Remote InfluxData is the creator of InfluxDB, the leading time series platform used to collect, store, and analyze all time series data at any scale. Developers can query and analyze their time-stamped data in real-time to discover, interpret, and share new insights to gain a competitive edge. InfluxData is a remote-first company with a globally distributed workforce. For more information, visit www.influxdata.com http://www.influxdata.com. We are building the next generation of InfluxDB, a high-performance time series database. This includes columnar storage, a DataFusion-based query engine, and data transformation pipelines. This team works alongside our platform team to build a distributed, cloud-native database that is highly available and scalable. We are seeking a highly skilled senior engineer with strong experience in both a systems programming language and in distributed systems or database systems. Our team is 100% distributed and remote, and we are looking for someone who is comfortable working with fast-moving requirements and a high degree of autonomy. On-call is required for this role.   WHAT YOU'LL BE WORKING ON - Design and implement new features for InfluxDB 3. Current areas of ownership include Import/Export, Data Transformation Pipelines (the Processing Engine), and WebUI integration. - Debug and fix issues, including performance bottlenecks, memory leaks, and other production issues. - Work directly with the platform team to improve the operational aspects of InfluxDB 3, including monitoring, alerting, and observability. - Be part of a production on-call rotation, triaging and debugging issues as they arise. WHAT WE'RE LOOKING FOR - 8+ years of professional software experience - Deep knowledge of at least one of Rust, C++, or Go (Rust preferred) - Experience building high-throughput, low-latency systems in a distributed environment - Experience with high-availability, fault-tolerant systems - Proficiency in working closely with product managers, sales, and support to understand customer needs and translate them into technical requirements - Demonstrated the ability to use AI coding tools in day-to-day workflows. You can critique, validate, and refine AI-generated output IT'S A PLUS IF YOU HAVE - Experience with Python, the language for Processing Engine plugins - Experience with WebAssembly, our runtime for embedding the frontend in the database - Knowledge of consensus protocols and distributed databases Interview Information: Our interview process begins remotely. Interviews are typically conducted via Zoom. To ensure every candidate can participate, please let us know if you are unable to access Zoom. Some roles may require an in-person meeting with a team member as part of the final stage. Our Core Values Our employees are the heart of the company and only by having a core set of beliefs and values will we be successful. We hire and live by these core values: - We value each other - We get stuff done - We believe humility drives learning - We embrace failure - We are committed to open source Visit our careers page https://www.influxdata.com/careers/ to learn more about working at InfluxData. To view our CCPA policies click HERE https://www.influxdata.com/wp-content/uploads/November-2023-InfluxData-Candidate-Privacy-Notice.pdf If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access this website to apply for a vacancy as a result of your disability. You can request reasonable accommodations by reaching out to the recruiting team by emailing apply@influxdata.com.  InfluxData does not accept unsolicited resumes from headhunters and recruitment agencies through our website, job board or directly to employees. InfluxData will not pay fees to any third-party agency, headhunter or company that does not have a signed agreement for this position in place. Beware of job scams and fraudulent offers! Our recruiters use @influxdata.com http://influxdata.com email addresses exclusively. We do not conduct interviews via text or instant message and we do not ask candidates to download software other than Zoom, to purchase equipment through us, or to provide sensitive personally identifiable information such as bank accounts or social security numbers. If you have been contacted by someone claiming to be from InfluxData from a different domain about a job offer, please report it as potential job fraud to law enforcement and to jobs@influxdata.com.

Location: Boston, MA Workplace: OnSite At WHOOP, we’re on a mission to unlock and inspire performance for life. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives. WHOOP is hiring a Facilities Operations Associate to support the day-to-day operations of our Boston headquarters. This role is critical in ensuring a safe, efficient, and high-performing workplace environment that reflects WHOOP’s culture. As a member of the Facilities team, you will partner closely with the Workplace Experience team to deliver a seamless, high-quality in-office experience while supporting the operational needs of a growing organization. RESPONSIBILITIES: - Support daily facilities operations, including managing incoming maintenance requests and assisting with ticket triage to ensure timely resolution - Assist with procurement and coordination of external vendors to maintain office functionality, cleanliness, and safety standards - Assist with arrangement of office furniture setups, internal and external event set-up, and meeting logistics to ensure smooth execution - Conduct routine walkthroughs to identify maintenance needs and support preventative upkeep efforts - Partner with cross-functional teams to address workplace needs and improve overall employee experience - Help maintain organized systems, documentation, and reporting related to facilities operations - Perform routine maintenance tasks and address facility-related issues including but not limited to, repairs, inspection, equipment upkeep, carpentry, simple plumbing, painting, moving of boxes/furniture/supplies, small scale office reconfigurations, and building preventative maintenance - Assist with shipping and receiving tasks, including but not limited to daily delivery of office mail and packages QUALIFICATIONS: - 1–3 years of experience in facilities, office operations, hospitality, or a related field - Basic knowledge of building operations, regulations, and construction trades (HVAC, Electrical, Plumbing, Fire/Life Safety etc.) - Strong organizational skills with attention to detail and ability to manage multiple tasks simultaneously with follow-through until completion - Effective communication skills and ability to collaborate across internal and external teams - Comfortable working in a fast-paced, in-person environment - Available to work outside of core business hours when needed - Ability to work both independently and collaboratively across teams - Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office.   Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply.   WHOOP is an Equal Opportunity Employer and participates in E-verify https://www.e-verify.gov/to determine employment eligibility   The WHOOP compensation philosophy is designed to attract, motivate, and retain exceptional talent by offering competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values.   At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company’s long-term growth and success.   The U.S. base salary range for this full-time position is $50,000 - $90,000. Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training.   In addition to the base salary, the successful candidate will also receive benefits and a generous equity package. These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate’s specific qualifications, expertise, and alignment with the role’s requirements.

Location: New York, NY (HQ); San Francisco, CA Workplace: Hybrid ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE We're looking for an Employment Counsel to join Ramp's Legal team. This is a generalist employment role with broad scope. You will handle U.S. employment counseling as your base load, cover non-U.S. jurisdictions as needed, and own immigration and global mobility. You will partner directly with People, Talent, Total Rewards, Finance, Tax, Equity Admin, Compliance, and business leaders, and you will manage outside counsel in jurisdictions where we do not hold the expertise in house. We are a small, high-leverage team supporting a company that moves quickly, so you will cover a lot of ground and be trusted to run matters independently. WHAT YOU'LL DO - Day-to-day employment counseling: Advise People partners and managers on hiring, worker classification, compensation, leaves and accommodations, performance management, discipline, separations, and more - Immigration and global mobility: Collaborate with the People team on the immigration program, including work authorization outside the U.S. Set and communicate the sponsorship policy, manage outside immigration counsel and case volume, and partner with Talent on offer-stage decisions. Support relocations, cross-border remote work requests, and business travel, and work with Finance and Tax on permanent establishment and mobility tax exposure - Investigations: Collaborate with the People team on internal investigations and advise on findings and outcomes - Disputes: Handle demand letters, agency charges, arbitrations, and litigation with outside counsel - Agreements and templates: Own offer letters, employment agreements, separation and release agreements, contractor and consultant agreements, restrictive covenants, and the local-law variants of each - Transactions: Support employment and immigration diligence, employee transitions, and post-close integration for M&A and new-market entry - Build for scale: Produce manager training, policies, self-serve guidance, and repeatable processes as we expand in the US and globally WHAT YOU NEED - 5+ years practicing employment law, with a combination of top law firm and in-house experience at a high-growth technology company - JD from an accredited law school and active membership in at least one U.S. state bar (New York or California preferred) - Deep U.S. employment counseling experience across the full employee lifecycle, including wage and hour, leaves and accommodations, investigations, performance management, and separations - Working knowledge of employment law outside the U.S. and the judgment to triage a cross-border question quickly - Hands-on experience with U.S. business immigration and global mobility, including running a sponsorship program and managing immigration counsel at volume - Demonstrated ability to independently run multiple time-sensitive matters - Exceptional written and verbal communication. You can turn an employment law question into guidance a manager can act on in one reading - High judgment on sensitive and confidential matters, and the steadiness to advise on them under time pressure - Comfort operating in a fast-paced environment where priorities shift and processes are still being built, and a bias toward action NICE TO HAVES - Experience at a fintech, payments, or regulated financial services company - Experience standing up employment infrastructure in a new country, including EOR-to-entity transitions and works council or employee representative consultation - Employment experience across EMEA, APAC, LATAM, or Canada - A track record of using AI or automation to eliminate manual legal work BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Location: New York, NY (HQ); Remote (US); Denver, CO; Miami, FL Workplace: Remote ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE Ramp builds software that moves real money, from bill payments and corporate cards to reimbursements, accounting integrations, and travel. Our customers rely on us to keep their operations running: invoices get paid, books get closed, and finance leaders can trust the data behind every decision. In this role, you will be the person who spots where customers are getting stuck and drives issues to a clear resolution. You will learn a complex product deeply enough to troubleshoot across payments, bank linking, accounting syncs, and card programs, then partner with teams across Engineering, Risk, Product, and Partnerships to get problems solved. This is not script-based support. You will triage, investigate, and make high-signal judgment calls throughout the day. You will thrive in this role if you are a systems thinker and deeply customer obsessed. Support is the baseline. How you think about improving processes, tools, and outcomes is what sets you apart. WHAT YOU’LL DO - Be the voice of Ramp's Customer Support. You'll spend your day engaging with customers, primarily via live calls, email, and chat. - Diagnose across a broad product surface. Ramp isn't one product — it's payments, cards, travel, accounting integrations, and more. You'll need to understand how they connect and where they break. - Operate with an ownership mindset, managing escalations end-to-end. You take full accountability for every ticket you handle. When an issue crosses team boundaries — risk, engineering, product, partnerships — you route it correctly, follow up, and make sure the customer isn't left waiting. You'll work across Zendesk, internal tooling, and Slack-based escalation workflows. - Build and shape AI tools, not just use them. Ramp is building AI into CX operations. You'll use AI-powered research tools and proprietary tools like Glass daily, provide direct feedback on what's working, and play an active role in how these tools evolve. You're not just a user — you're a builder. We are all builders at Ramp. - Ship improvements, not just flag them. When you notice a process gap, a missing SOP, or a knowledge base article that's sending associates down the wrong path, you don't just raise it — you have the autonomy to roll up your sleeves and fix it. Leverage AI to solve problems, build automations, and improve the systems around you. The best people in this role make the whole team better. - Communicate with precision and empathy. Our customers are financially sophisticated. You need to explain what's happening, what you're doing about it, and what they should expect — clearly and without filler. WHAT YOU NEED - You're a systems thinker: you don't just solve the ticket in front of you, you ask why the problem exists and how to prevent it from happening again. - You actively use AI tools — Claude, Notion AI, research and workflow tools — and can demonstrate how you've applied them to get real work done. This is a hard requirement. - You're fast-moving while holding yourself to a high bar for execution: you balance speed, accuracy, and thoroughness in every interaction. - You can hold a technical conversation about how systems connect (APIs, bank integrations, accounting software) even if you're not writing code. - You manage competing priorities without dropping things. When you have 15 open issues across 4 internal teams, nothing falls through. - You write clearly and concisely. You can explain a payment reconciliation issue to a CFO without jargon. - You're comfortable on the phone. Many interactions start there. - You have a demonstrated track record of exceeding key performance standards, including CSAT, QA, and speed-of-service metrics. NICE TO HAVES - Experience building workflows or automations using AI tools, not just prompting - Familiarity with accounting workflows (AP/AR, GL, reconciliation) or ERP integrations (NetSuite, QuickBooks, Sage) - Background in payments infrastructure (ACH, wire transfers, card networks) - Track record of working somewhere that shipped product fast and expected CX to keep up WHY BE A CX ASSOCIATE AT RAMP - Cross-functional exposure from day one. You work directly with Product, Engineering, and GTM teams — not siloed into a support queue. - AI tools and unlimited access. Unlimited tokens, proprietary AI tools like Glass, and a culture that expects you to use them to move faster and build smarter. - Career growth that you own. Grow within CX, explore other functions internally, or carve out a path that doesn't exist yet. If you're invested, we're invested. - Culture that's different from a call center. Team events, in-person offsites, and a genuine commitment to building a team people want to be part of. READ MORE ABOUT HOW RAMP THINKS ABOUT AI AND CX: - How Ramp Became an AI-First Company — Geoff Charles, CPO https://x.com/geoffintech/status/2042002590758572377?s=20 - Inside Glass: How Ramp Built a Proprietary AI Platform for CX — Seb Goddijn, AI Product Manager https://x.com/sebgoddijn/status/2042285915435937816?s=20 - AI-Powered Customer Experience at Ramp — Ben Levick, Head of CX / Ramp AI https://ramp.com/leading-indicators/how-to-build-your-team-to-capitalize-on-ai WHAT TO KNOW BEFORE YOU APPLY - Schedule & Shift Bidding - Please Read Carefully: CX Associates work a set 40-hour/week schedule assigned through a schedule-bid process. Working hours span 7:00 AM–11:00 PM local time (EST/ CST/ PST), and your shift will likely include a weekend day (either Sun–Thu or Tue–Sat). Associates also cover 2–3 company holidays per year on a rotating basis. Ramp's customers operate on financial deadlines that don't pause. - The product changes frequently. If you need a stable, predictable environment, this isn't it. If you like learning new things every week, it is. - This role is a launchpad for your career at one of the fastest-growing companies in fintech. For candidates located in NYC or SF, the pay range for this role is $60,000-$70,000. For candidates located in all other locations, the pay range for this role is $60,000-$65,000. BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Location: New York, NY (HQ); San Francisco, CA; Remote (US); Denver, CO; Miami, FL Workplace: Hybrid ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE Ramp builds software that moves real money, from bill payments and corporate cards to reimbursements, accounting integrations, and travel. Our customers rely on us to keep their operations running: invoices get paid, books get closed, and finance leaders can trust the data behind every decision. In this role, you will be the person who spots where customers are getting stuck and drives issues to a clear resolution. You will learn a complex product deeply enough to troubleshoot across payments, bank linking, accounting syncs, and card programs, then partner with teams across Engineering, Risk, Product, and Partnerships to get problems solved. This is not script-based support. You will triage, investigate, and make high-signal judgment calls throughout the day. You will thrive in this role if you are a systems thinker and deeply customer obsessed. Support is the baseline. How you think about improving processes, tools, and outcomes is what sets you apart.   WHAT YOU’LL DO - Be the voice of Ramp's Customer Support. You'll spend your day engaging with customers, primarily via live calls, email, and chat. - Diagnose across a broad product surface. Ramp isn't one product — it's payments, cards, travel, accounting integrations, and more. You'll need to understand how they connect and where they break. - Operate with an ownership mindset, managing escalations end-to-end. You take full accountability for every ticket you handle. When an issue crosses team boundaries — risk, engineering, product, partnerships — you route it correctly, follow up, and make sure the customer isn't left waiting. You'll work across Zendesk, internal tooling, and Slack-based escalation workflows. - Build and shape AI tools, not just use them. Ramp is building AI into CX operations. You'll use AI-powered research tools and proprietary tools like Glass daily, provide direct feedback on what's working, and play an active role in how these tools evolve. You're not just a user — you're a builder. We are all builders at Ramp. - Ship improvements, not just flag them. When you notice a process gap, a missing SOP, or a knowledge base article that's sending associates down the wrong path, you don't just raise it — you have the autonomy to roll up your sleeves and fix it. Leverage AI to solve problems, build automations, and improve the systems around you. The best people in this role make the whole team better. - Communicate with precision and empathy. Our customers are financially sophisticated. You need to explain what's happening, what you're doing about it, and what they should expect — clearly and without filler. WHAT YOU NEED - You're a systems thinker: you don't just solve the ticket in front of you, you ask why the problem exists and how to prevent it from happening again. - You actively use AI tools — Claude, Notion AI, research and workflow tools — and can demonstrate how you've applied them to get real work done. This is a hard requirement. - You're fast-moving while holding yourself to a high bar for execution: you balance speed, accuracy, and thoroughness in every interaction. - You can hold a technical conversation about how systems connect (APIs, bank integrations, accounting software) even if you're not writing code. - You manage competing priorities without dropping things. When you have 15 open issues across 4 internal teams, nothing falls through. - You write clearly and concisely. You can explain a payment reconciliation issue to a CFO without jargon. - You're comfortable on the phone. Many interactions start there. - You have a demonstrated track record of exceeding key performance standards, including CSAT, QA, and speed-of-service metrics. NICE TO HAVES - Experience building workflows or automations using AI tools, not just prompting - Familiarity with accounting workflows (AP/AR, GL, reconciliation) or ERP integrations (NetSuite, QuickBooks, Sage) - Background in payments infrastructure (ACH, wire transfers, card networks) - Track record of working somewhere that shipped product fast and expected CX to keep up WHY BE A CX ASSOCIATE AT RAMP - Cross-functional exposure from day one. You work directly with Product, Engineering, and GTM teams — not siloed into a support queue. - AI tools and unlimited access. Unlimited tokens, proprietary AI tools like Glass, and a culture that expects you to use them to move faster and build smarter. - Career growth that you own. Grow within CX, explore other functions internally, or carve out a path that doesn't exist yet. If you're invested, we're invested. - Culture that's different from a call center. Team events, in-person offsites, and a genuine commitment to building a team people want to be part of. READ MORE ABOUT HOW RAMP THINKS ABOUT AI AND CX: - How Ramp Became an AI-First Company — Geoff Charles, CPO https://x.com/geoffintech/status/2042002590758572377?s=20 - Inside Glass: How Ramp Built a Proprietary AI Platform for CX — Seb Goddijn, AI Product Manager https://x.com/sebgoddijn/status/2042285915435937816?s=20 - AI-Powered Customer Experience at Ramp — Ben Levick, Head of CX / Ramp AI https://ramp.com/leading-indicators/how-to-build-your-team-to-capitalize-on-ai WHAT TO KNOW BEFORE YOU APPLY - Schedule & Shift Bidding - Please Read Carefully: CX Associates work a set 40-hour/week schedule assigned through a schedule-bid process. Evening working hours span 6:00 PM–2:30 AM EST, and your shift will likely include a weekend day (either Sun–Thu or Tue–Sat). Associates also cover 2–3 company holidays per year on a rotating basis. Ramp's customers operate on financial deadlines that don't pause. - The product changes frequently. If you need a stable, predictable environment, this isn't it. If you like learning new things every week, it is. - This role is a launchpad for your career at one of the fastest-growing companies in fintech. For candidates located in NYC or SF, the pay range for this role is $65,000-$70,000. For candidates located in all other locations, the pay range for this role is $60,000-$65,000. BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Location: New York, NY (HQ); San Francisco, CA; Remote (US) Workplace: Hybrid ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE Ramp builds software that moves real money, from bill payments and corporate cards to reimbursements, accounting integrations, and travel. Our customers rely on us to keep their operations running: invoices get paid, books get closed, and finance leaders can trust the data behind every decision. In this role, you will be the person who spots where customers are getting stuck and drives issues to a clear resolution. You will learn a complex product deeply enough to troubleshoot across payments, bank linking, accounting syncs, and card programs, then partner with teams across Engineering, Risk, Product, and Partnerships to get problems solved. This is not script-based support. You will triage, investigate, and make high-signal judgment calls throughout the day. You will thrive in this role if you are a systems thinker and deeply customer obsessed. Support is the baseline. How you think about improving processes, tools, and outcomes is what sets you apart.   WHAT YOU’LL DO - Be the voice of Ramp's Customer Support. You'll spend your day engaging with customers, primarily via live calls, email, and chat. - Diagnose across a broad product surface. Ramp isn't one product — it's payments, cards, travel, accounting integrations, and more. You'll need to understand how they connect and where they break. - Operate with an ownership mindset, managing escalations end-to-end. You take full accountability for every ticket you handle. When an issue crosses team boundaries — risk, engineering, product, partnerships — you route it correctly, follow up, and make sure the customer isn't left waiting. You'll work across Zendesk, internal tooling, and Slack-based escalation workflows. - Build and shape AI tools, not just use them. Ramp is building AI into CX operations. You'll use AI-powered research tools and proprietary tools like Glass daily, provide direct feedback on what's working, and play an active role in how these tools evolve. You're not just a user — you're a builder. We are all builders at Ramp. - Ship improvements, not just flag them. When you notice a process gap, a missing SOP, or a knowledge base article that's sending associates down the wrong path, you don't just raise it — you have the autonomy to roll up your sleeves and fix it. Leverage AI to solve problems, build automations, and improve the systems around you. The best people in this role make the whole team better. - Communicate with precision and empathy. Our customers are financially sophisticated. You need to explain what's happening, what you're doing about it, and what they should expect — clearly and without filler. WHAT YOU NEED - You're a systems thinker: you don't just solve the ticket in front of you, you ask why the problem exists and how to prevent it from happening again. - You actively use AI tools — Claude, Notion AI, research and workflow tools — and can demonstrate how you've applied them to get real work done. This is a hard requirement. - You're fast-moving while holding yourself to a high bar for execution: you balance speed, accuracy, and thoroughness in every interaction. - You can hold a technical conversation about how systems connect (APIs, bank integrations, accounting software) even if you're not writing code. - You manage competing priorities without dropping things. When you have 15 open issues across 4 internal teams, nothing falls through. - You write clearly and concisely. You can explain a payment reconciliation issue to a CFO without jargon. - You're comfortable on the phone. Many interactions start there. - You have a demonstrated track record of exceeding key performance standards, including CSAT, QA, and speed-of-service metrics. NICE TO HAVES - Experience building workflows or automations using AI tools, not just prompting - Familiarity with accounting workflows (AP/AR, GL, reconciliation) or ERP integrations (NetSuite, QuickBooks, Sage) - Background in payments infrastructure (ACH, wire transfers, card networks) - Track record of working somewhere that shipped product fast and expected CX to keep up WHY BE A CX ASSOCIATE AT RAMP - Cross-functional exposure from day one. You work directly with Product, Engineering, and GTM teams — not siloed into a support queue. - AI tools and unlimited access. Unlimited tokens, proprietary AI tools like Glass, and a culture that expects you to use them to move faster and build smarter. - Career growth that you own. Grow within CX, explore other functions internally, or carve out a path that doesn't exist yet. If you're invested, we're invested. - Culture that's different from a call center. Team events, in-person offsites, and a genuine commitment to building a team people want to be part of. READ MORE ABOUT HOW RAMP THINKS ABOUT AI AND CX: - How Ramp Became an AI-First Company — Geoff Charles, CPO https://x.com/geoffintech/status/2042002590758572377?s=20 - Inside Glass: How Ramp Built a Proprietary AI Platform for CX — Seb Goddijn, AI Product Manager https://x.com/sebgoddijn/status/2042285915435937816?s=20 - AI-Powered Customer Experience at Ramp — Ben Levick, Head of CX / Ramp AI https://ramp.com/leading-indicators/how-to-build-your-team-to-capitalize-on-ai WHAT TO KNOW BEFORE YOU APPLY - Schedule & Shift Bidding - Please Read Carefully: CX Associates work a set 40-hour/week schedule assigned through a schedule-bid process. Working hours span 7:00 AM–11:00 PM ET, and your shift will likely include a weekend day (either Sun–Thu or Tue–Sat). Associates also cover 2–3 company holidays per year on a rotating basis. Ramp's customers operate on financial deadlines that don't pause. - The product changes frequently. If you need a stable, predictable environment, this isn't it. If you like learning new things every week, it is. - This role is a launchpad for your career at one of the fastest-growing companies in fintech. For candidates located in NYC or SF, the pay range for this role is $65,000-$70,000. For candidates located in all other locations, the pay range for this role is $60,000-$65,000. BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Location: Paris ABOUT MISTRAL Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms. We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited. ABOUT THE JOB As a Forward Software Engineer, you will build the systems behind some of the hardest problems Mistral takes on. You join our team of engineers in Applied AI. We gravitate towards hard problems, decide how to solve them, and ship fast. You work closely with our customer-facing teams, and what works goes into production with our customers and across the company. When a project needs it, you work directly on customer engagements. We're looking for a strong software engineer who has shipped agentic or GenAI systems to production. You've felt the pain of agents that work in the demo and fall apart on real tasks: tool calls that fail silently, loops that never end, and quality that drifts after launch. That production depth is your edge. You build across the stack, and you'd rather ship a plain UI on a solid foundation than a polished UI on a fragile one. You think like a founder. You start from the customer's problem, not the technology. You measure success by the value you deliver, and you care about building experiences people love to use. You like working at the edge of what AI can do today, and you push past it. Your scope is end to end, from first prototype to production. You help set the standard for how the team builds agents that are reliable, observable, and safe to run against sensitive systems. Security is a big part of where we're heading. If you're drawn to it, that's a strong plus. You might come from security with a real interest in AI engineering, or from AI engineering with a real interest in security. Both paths fit. Curiosity about how systems break, and a habit of learning fast from the people who know the domain, matter. Experience at a security company counts too. WHAT YOU WILL DO - Build AI systems end to end, from first prototype to production. - Design the agent architecture: orchestration, tool use, memory, retrieval, and the interfaces between agents and the systems they act on. - Build across the stack, from backend services and APIs to the interfaces people use to work with agents. - Turn what works for one customer into patterns and platforms that work across many, without rebuilding each time. - Make systems hold up under real load: throughput, latency, cost, and failure recovery are part of the design from the start. - Build security into agents from day one: permissions, sandboxing, prompt-injection defenses, and audit trails for agents that touch sensitive systems. - Build the evaluation loop: task-level evals, tracing, and checks that catch agent failures and quality drift before customers do. - Work with researchers, engineers, and customer-facing teams to turn hard problems into systems people rely on. WHAT WE'RE LOOKING FOR - You have 5+ years building production software, with at least one agentic or GenAI system shipped to production that you ran after launch. - You have full ability to ship across the stack: proficient NodeJS e.g. NextJS/Express/Fastify or similar or Python e.g. FastAPI. You are confident with TypeScript + React/NextJS or similar. Solid beats polished. - You have hands-on depth in agent design: orchestration, tool use, retrieval, evaluation, and the ways agents fail in the real world. - You work autonomously: you find the problem, decide the approach, and own the outcome. - You communicate clearly with technical and non-technical audiences, and are fluent in English. - You ship in increments and are obsessed with time to value - You have product judgment: you learn what users need through customer-facing teams, cut scope hard, and care how the result feels to use. IDEALLY YOU HAVE - Open-source contributions, particularly in agents or LLMs. - Experience deploying and running what you build: Docker, Kubernetes, Terraform, and AWS, GCP, or Azure. - A security background in application, cloud, or AI security, such as prompt injection, securing agents, or supply chain (SBOM, SLSA). If that's you, flag it in your application. - Experience building for security workflows, such as alert triage, threat hunting, or investigation agents, or with SIEM, XDR, or SOAR tooling. HOW WE WORK IN APPLIED AI - We care about people and outputs. - What matters is what you ship, not the time you spend on it - Bureaucracy is where urgency goes to vanish. You talk to whoever you need to talk to. The best idea wins, whether it comes from a principal engineer or someone in their first week. - Always ask why. The best solutions come from deep understanding, not from copying what worked before - We say what we mean. Feedback is direct, timely, and given because we care. - No politics. Low ego, high standards. - We embrace an unstructured environment and find joy in it. WHAT WE OFFER We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks. For the most up-to-date details on benefits available in your location, please refer to our Benefits page https://app.notion.com/p/mistralai/Benefits-at-Mistral-36e6ba59a7fe836b93dd01737fcc27ef?source=copy_link. PRIVACY POLICY Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy https://legal.mistral.ai/terms/applicant-privacy-policy.

Location: Remote POWER A WORLD OF TRUST Incode is the leading provider of world-class identity solutions that is reinventing the way humans authenticate and verify their identities online to power a world of digital trust. Through our revolutionary identity solutions, we are unleashing the business potential of universal industries including finance, government, retail, hospitality, gaming, and more, by reducing fraud and transforming human interactions with data, products, and services. We’re in the process of rapidly scaling our diverse global team and we’re looking for entrepreneurial individuals and leaders who are curious, driven, and excited by ownership to join a Unicorn-status scale-up! About Incode Incode is a Series B unicorn ($2.1 B valuation) rewriting how the world proves identity. Our AI-powered platform lets leading banks, fintechs, marketplaces, and governments deliver friction-free experiences while defeating fraud and safeguarding privacy. Customers such as Citi, AirBnB, Block, Chime, Sixt, and TikTok rely on Incode to power their identity verification and security. Recently named a leader in the Gartner® Magic Quadrant™ for Identity Verification. The Impact You’ll Make As a Senior Pre-Sales Engineer, you will be the technical backbone of our customer-facing operations in the region—owning issues from first report through to resolution, supporting POCs, pilots, and full-scale implementations, and acting as a champion for Incode's customers. You'll work at the intersection of engineering and customer success, ensuring that every client interaction reflects the highest standard of service and technical excellence. What You’ll Own & Drive Customer Issue Ownership & Resolution • Take ownership of reported customer issues and see problems through to resolution, perform root cause analysis, and work to prevent issues from reoccurring in the future. • Help triage, debug and pull engineers when necessary, to mitigate incidents and solve implementation challenges. • Research, diagnose, troubleshoot, and debug customer issues encountered during POCs / pilots and implementations / integrations, as well as during production phase. Pre-Sales & Implementation Support • Help do training for POCs and implementations assisting Delivery / Project Managers in the onboarding process. • Develop and contribute to internal and external knowledge bases. • Be a champion for Incode's customers and hold our teams to a high standard of customer service. The Qualities That Set You Apart • Excellent written and verbal communication skills. • Strong problem solving skills, customer service and interpersonal skills. • Passion for customer service and ownership of the customer experience including comprehensive issue resolution. • Understanding of support organizations and key indicators that drive supportability. • Proven track record of resolving issues and risks in a cross-functional and collaborative way. • Confident, and you easily build relationships when working with your customers and internal partners. • Naturally curious, eager to learn and proactive in sharing knowledge with others. • Able to work in a fast-paced environment with a strong sense of urgency in driving projects to completion. • Highly motivated, able to multi-task and be resourceful. Your Background • BS degree in Computer Science or in related field. • Minimum 3 years of experience in similar roles, ideally in an enterprise SaaS environment. • Good understanding of business processes. • Proficient in English. • Working knowledge of biometrics or identity software is ideal. Technical Requirements • Understanding of APIs, SDKs, and cloud computing technology. • Experience in various software designs, languages, and architecture. • Familiarity with cloud-based softwares. • Experience with HTTP based on JSON services. • Experience with HTTP client tools like Postman or Insomnia. • Experience developing scripting or batch processes using sprint batch, shell script or Python. • Experience developing Mobile iOS and/or Android Native Apps, knowledge of Swift, Kotlin, Java, Cocoapods, Maven. • Experience with HTML and Python. • Experience developing Mobile Apps based on frameworks such as React Native, Flutter, Xamarin. • Experience integrating third-party Web or Mobile SDKs. • Basic understanding with non-relational databases like MongoDB and Redis is a plus. Why Incode? Mission with Meaning – Shape how billions of people prove identity—safely, simply, and ethically. Rocket-Ship Growth – Join at an inflection point where your strategies will compound in value for years. Elite Team & Backing – Work a truly global with top engineers, designers, and investors who share your ambition to dominate a category. Ownership & Autonomy – Operate like a founder with the resources of a unicorn. Global Impact – Every program you launch will reverberate across industries and continents. Ready to ignite the future of trust? Lead the narrative. Empower the field. Join Incode and turn innovation into unstoppable market momentum. Aspects of our Culture: High performance Freedom & responsibility Context, not control Highly aligned, loosely coupled Continuous Feedback Promotions & Development Learn more about Life at Incode ! Benefits & Perks: Flexible Working Hours & Workplace Open Vacation Policy Equal Opportunities: Incode is an equal opportunity employer, committed to creating a diverse and inclusive work environment. We take great pride in having an inclusive, diverse, and global team, and we are always looking for talented and passionate individuals from all backgrounds and walks of life. As part of our commitment to inclusion, we ensure that reasonable accommodations are available throughout the hiring process. If you require any accommodation due to a disability or specific need, please let our Talent Acquisition team know—we’ll do our best to support you. Applicant Data Privacy: We will only use your personal information concerning Incode’s application, recruitment, and hiring processes.

Location: Anywhere; Europe, Middle East, Africa (EMEA); North America, South America (AMER); EMEA; United States Workplace: Remote ABOUT US Circle is building the world’s leading AI-powered, all-in-one platform for digital businesses. We make it possible for creators, coaches, educators, and businesses to bring together their audience with engaging discussions, live streams, events, chat, courses, and payments — all in one place, all under their own brand. We’re proud to be a fully remote company of around 270 (and growing!) team members from 30+ countries around the world. We seek exceptional individuals around the world, set them up to do the best work of their lives, and in turn, create a meaningful impact in their own lives. We don't track hours, but we do manage for high expectations very closely. We collaborate across time zones, are highly async, and like to document a lot. Every year, we bring the whole company together in beautiful places around the world for our company offsites. So far, we’ve hosted offsites in Turkey, Portugal, Mexico, Thailand, Colombia, Italy, Ireland, and more, with still more to come! Check out our Careers https://careers.circle.so/ page for more about working at Circle. ABOUT THE ROLE Circle’s Growth team owns three pillars: Billing (SaaS billing, experimentation, PLG and sales-led funnel infrastructure), Analytics (data visualization and architecture, ClickHouse, and LLM-powered analytics Q&A), and Member Growth (onboarding, activation, and removing the friction that keeps a business from growing). We’re looking for a Lead Engineer to own Analytics and Member Growth. This is a hands-on role. You’ll write a lot of the code, make the hard technical calls, and lead a small team of tenured engineers. Most of your week goes to building and reviewing. The rest goes to running the team: 1:1s, planning, and helping people grow. You’ll own two things. First, how digital business owners understand what’s happening in their business, including the analytics Circle AI uses to answer their questions. Second, how a new member goes from signing up to actually showing up. Millions of people join and use Circle every month, so small changes here have an outsized impact.   WHAT YOU'LL BE DOING - Leading, growing, and coaching a team of engineers across Analytics and Member Growth, while remaining hands-on — reviewing designs and PRs, and shipping code yourself daily. - Owning the technical strategy and architecture for Circle's analytics stack: rich, interactive data visualizations, ClickHouse data infrastructure, and LLM-powered experiences that enable business owners to ask questions about their data in natural language. - Owning the roadmap for Member Growth: onboarding flows, activation, and reducing the friction that stands between a new member and real engagement in a community. - Partnering with product, design, data, and leadership to turn ambiguous problems into a cohesive, data-informed growth roadmap with measurable outcomes. - Work AI-first. Use agents for planning, coding, review, and triage; stay critical of what they produce and help the team build shared tools that make all of us faster. - Designing and overseeing A/B tests and experimentation to validate changes that improve activation, retention, and community health. - Hiring, mentoring, and developing engineers, and running performance and career-growth processes for your team. WHAT YOU'LL NEED TO BE SUCCESSFUL - Prior experience leading or managing engineering teams. You’ve led engineers on large initiatives. You set direction, reviewed their work, and helped them get better while staying one of the strongest builders on the team. - A product mindset: you understand our customers deeply enough to question and shape requirements, not just implement them. You're comfortable making fast, independent decisions following SaaS/product best practices. - 7+ years of experience shipping production software on complex web applications, including experience with Ruby on Rails, MySQL/PostgreSQL, ReactJS, and TypeScript. - Strong track record in at least one of: data/analytics infrastructure (e.g., ClickHouse, data warehousing, BI), or growth/lifecycle product engineering (onboarding, activation, retention); exposure to both is a strong plus. - Comfortable in highly collaborative environments, working closely with stakeholders across engineering, product, design, and go-to-market teams. - Ability to operate well in ambiguous, fast-moving problem spaces and translate findings into clear priorities for your team. - Strong alignment with our values (find our values on our career page if you haven't read up on them yet). - Exceptional written and verbal communication skills in English (CEFR C2 or equivalent https://englishonline.britishcouncil.org/free-english-level-test-cefr-2/), as most collaboration at Circle happens asynchronously.  BONUS POINTS - Experience shipping LLM-powered product features, such as natural-language data Q&A or AI agents. - Familiarity with billing tools or payments infrastructure (Stripe). - Experience working in a growth-oriented or PLG engineering organization. COMPENSATION & BENEFITS Circle offers U.S.-benchmarked compensation globally, equity in the company with ongoing refresh grants, and 35 days of paid time off each year. We’re a remote-only team that comes together twice a year for company retreats in incredible destinations around the world. Alongside incredible flexibility and autonomy, we offer a benefits package that supports health, wellbeing, and professional growth. Learn more in our Candidate Hub. https://circleco.notion.site/circle-candidate-hub LEARN MORE - Candidate Safety & Interview Process Notice https://app.notion.com/p/circleco/Circle-Candidate-Hub-374b655313b7803d9580fb7da4f51acf?source=copy_link#374b655313b780e5b681c4d56b962790 - Diversity, Equity & Inclusion https://app.notion.com/p/circleco/Circle-Candidate-Hub-374b655313b7803d9580fb7da4f51acf?source=copy_link#374b655313b7807a8e3ff5c25a1d93ba - How We Use Candidate Data https://app.notion.com/p/circleco/Circle-Candidate-Hub-374b655313b7803d9580fb7da4f51acf?source=copy_link#374b655313b780e49e98f390eec6bb51 - Equal Employment Opportunity https://app.notion.com/p/circleco/Circle-Candidate-Hub-374b655313b7803d9580fb7da4f51acf?source=copy_link#374b655313b7807a967dea67e68f31f0 - Visit our Candidate Hub https://circleco.notion.site/circle-candidate-hub to learn more about working at Circle, our benefits, and our hiring process.

Location: Vilnius 500M+ downloads. 80M+ monthly users. A decade of building – and we’re still accelerating. Flo is the world’s #1 health & fitness app worldwide on a mission to build a better future for female health. Backed by a $200M investment led by General Atlantic, we became the first product of our kind to reach a $1B valuation in 2024 – and we’re not slowing down. With 7M paid subscribers and the highest-rated experience in the App Store’s health category, we’ve spent 10 years earning trust at scale. Now, we’re building the next generation of digital health – AI-powered, privacy-first, clinically backed – to help our users know their body better. The job Millions of people trust Flo with their most personal health data. As our Security Architect, you’ll make sure we deserve that trust. This is a hands-on individual contributor role. You’ll work side by side with engineering, product and platform teams to shape secure architectures and build the guardrails that let both humans and AI coding agents ship quickly and safely. The role combines security architecture, product and application security engineering and security risk expertise: you will set secure patterns and standards, lead threat modelling and design reviews, embed security into the SDLC and CI/CD, and translate security risk into clear, pragmatic decisions. What you’ll do Shape secure architecture from day one. Partner with teams early in design, lead security design reviews for new services and major changes, and record key decisions and risk trade-offs. Build security harnesses for human and AI-agent development. Design guardrails, sandboxing, least-privilege access for agents and tools, secrets handling, policy-as-code and automated checks that run inside developer and agent workflows. Lead on AI and agentic security. Define secure patterns for LLM integrations, MCP servers and tool use, and tackle risks like prompt injection, data leakage, excessive agency and supply-chain compromise. Create paved roads. Publish reusable patterns, reference architectures and standards that teams adopt because they’re the easiest option. Scale threat modelling. Build tools and skills that let engineers run threat models themselves, and carry out internal security assessments. Remove whole classes of vulnerabilities. Automate vulnerability triage and investigation, find systemic root causes, and feed the fixes back into patterns and guardrails. Turn risk into clear decisions. Explain security risk in pragmatic terms so the business can prioritise based on risk and value. Advise and enable. Be a trusted partner to engineering, product and leadership, coach engineers, and help evaluate third-party and AI tools so they can be adopted securely. Support ISO 27001/27701 so that controls are built into how we engineer, not bolted on afterwards. What you’ll bring 7+ years in security engineering, application/product security or security architecture, including hands-on work securing cloud-native systems Deep knowledge of Secure SDLC: threat modelling, security testing, app security review and CI/CD security Hands-on experience with AWS and Cloudflare (or equivalents) and Terraform or similar IaC A strong grasp of the OWASP Top 10 and the ability to assess exploitability and impact Solid coding skills (e.g. Python, Go, Scala) and experience building security tooling or automation Practical understanding of the risks in AI-assisted and agentic development and LLM applications (e.g. OWASP Top 10 for LLMs) Experience with security risk analysis and risk management methods The ability to explain trade-offs clearly to engineers and senior stakeholders, and to win people over Nice to have Experience building guardrails, sandboxes or policy-as-code (e.g. OPA) for developer platforms or AI coding agents iOS or Android security experience Experience with ISO 27001, ISO 27701 or SOC 2 audits A background in health tech, femtech or another regulated, privacy-sensitive industry Certifications or degrees such as CISSP, CCSP, OSCP or an MSc in Information Security Why Flo You’ll protect data that matters deeply to millions of people. You’ll also help set the standard for how a company adopts agentic engineering safely, and you’ll have real ownership: you design and build the first version, then hand it off to the teams who will run it. Salary Range - gross per month (ranges may vary based on skills and experience) €8.000 — €10.000 EUR How we work We’re a mission-led, product-driven team. We move fast, stay focused and take ownership – from brief to build to impact. Debate is encouraged. Decisions are shared. We care about craft, ship with purpose, and always raise the bar. You’ll be working with people who take their work seriously, not themselves. It takes commitment, resilience, and the drive to keep going when things get tough. Because better health outcomes are worth it. What you'll get We support impact with meaningful reward. Here’s what that looks like: Competitive salary and annual reviews Opportunity to participate in Flo’s performance incentive scheme Paid holiday, sick leave, and female health leave Enhanced parental leave and pay for maternity, paternity, same-sex and adoptive parents Accelerated professional growth through world-changing work and learning support In-person collaboration and work in a hybrid model, with 3 days per week spent in the office 5-week fully paid sabbatical at 5-year Floversary Flo Premium for friends & family, plus more health, pension and wellbeing perks Diversity, equity and inclusion Our strength is in our differences. At Flo, hiring is based on merit, skill and what you bring to the role – nothing else. We’re proud to be an equal opportunity employer, and we welcome applicants from all backgrounds, communities and identities. Read our privacy notice for job applicants .

Location: London 500M+ downloads. 80M+ monthly users. A decade of building – and we’re still accelerating. Flo is the world’s #1 health & fitness app worldwide on a mission to build a better future for female health. Backed by a $200M investment led by General Atlantic, we became the first product of our kind to reach a $1B valuation in 2024 – and we’re not slowing down. With 7M paid subscribers and the highest-rated experience in the App Store’s health category, we’ve spent 10 years earning trust at scale. Now, we’re building the next generation of digital health – AI-powered, privacy-first, clinically backed – to help our users know their body better. The job Millions of people trust Flo with their most personal health data. As our Security Architect, you’ll make sure we deserve that trust. This is a hands-on individual contributor role. You’ll work side by side with engineering, product and platform teams to shape secure architectures and build the guardrails that let both humans and AI coding agents ship quickly and safely. The role combines security architecture, product and application security engineering and security risk expertise: you will set secure patterns and standards, lead threat modelling and design reviews, embed security into the SDLC and CI/CD, and translate security risk into clear, pragmatic decisions. What you’ll do Shape secure architecture from day one. Partner with teams early in design, lead security design reviews for new services and major changes, and record key decisions and risk trade-offs. Build security harnesses for human and AI-agent development. Design guardrails, sandboxing, least-privilege access for agents and tools, secrets handling, policy-as-code and automated checks that run inside developer and agent workflows. Lead on AI and agentic security. Define secure patterns for LLM integrations, MCP servers and tool use, and tackle risks like prompt injection, data leakage, excessive agency and supply-chain compromise. Create paved roads. Publish reusable patterns, reference architectures and standards that teams adopt because they’re the easiest option. Scale threat modelling. Build tools and skills that let engineers run threat models themselves, and carry out internal security assessments. Remove whole classes of vulnerabilities. Automate vulnerability triage and investigation, find systemic root causes, and feed the fixes back into patterns and guardrails. Turn risk into clear decisions. Explain security risk in pragmatic terms so the business can prioritise based on risk and value. Advise and enable. Be a trusted partner to engineering, product and leadership, coach engineers, and help evaluate third-party and AI tools so they can be adopted securely. Support ISO 27001/27701 so that controls are built into how we engineer, not bolted on afterwards. What you’ll bring 7+ years in security engineering, application/product security or security architecture, including hands-on work securing cloud-native systems Deep knowledge of Secure SDLC: threat modelling, security testing, app security review and CI/CD security Hands-on experience with AWS and Cloudflare (or equivalents) and Terraform or similar IaC A strong grasp of the OWASP Top 10 and the ability to assess exploitability and impact Solid coding skills (e.g. Python, Go, Scala) and experience building security tooling or automation Practical understanding of the risks in AI-assisted and agentic development and LLM applications (e.g. OWASP Top 10 for LLMs) Experience with security risk analysis and risk management methods The ability to explain trade-offs clearly to engineers and senior stakeholders, and to win people over Nice to have Experience building guardrails, sandboxes or policy-as-code (e.g. OPA) for developer platforms or AI coding agents iOS or Android security experience Experience with ISO 27001, ISO 27701 or SOC 2 audits A background in health tech, femtech or another regulated, privacy-sensitive industry Certifications or degrees such as CISSP, CCSP, OSCP or an MSc in Information Security Why Flo You’ll protect data that matters deeply to millions of people. You’ll also help set the standard for how a company adopts agentic engineering safely, and you’ll have real ownership: you design and build the first version, then hand it off to the teams who will run it. Annual Salary Range (ranges may vary based on skills and experience) £100,000 — £130,000 GBP How we work We’re a mission-led, product-driven team. We move fast, stay focused and take ownership – from brief to build to impact. Debate is encouraged. Decisions are shared. We care about craft, ship with purpose, and always raise the bar. You’ll be working with people who take their work seriously, not themselves. It takes commitment, resilience, and the drive to keep going when things get tough. Because better health outcomes are worth it. What you'll get We support impact with meaningful reward. Here’s what that looks like: Competitive salary and annual reviews Opportunity to participate in Flo’s performance incentive scheme Paid holiday, sick leave, and female health leave Enhanced parental leave and pay for maternity, paternity, same-sex and adoptive parents Accelerated professional growth through world-changing work and learning support In-person collaboration and work in a hybrid model, with 3 days per week spent in the office 5-week fully paid sabbatical at 5-year Floversary Flo Premium for friends & family, plus more health, pension and wellbeing perks Diversity, equity and inclusion Our strength is in our differences. At Flo, hiring is based on merit, skill and what you bring to the role – nothing else. We’re proud to be an equal opportunity employer, and we welcome applicants from all backgrounds, communities and identities. Read our privacy notice for job applicants .