Location: Dubai, United Arab Emirates
Workplace: on-site
Deluxe Holiday Homes is hiring an additional Reservations & Sales Agent for its Dubai office. You will convert inquiries into confirmed reservations, grow stay extensions and repeat business, and deliver a seamless guest experience from first contact to check-out. Fluency in Arabic or Russian is essential, as you will serve guests and partners from these key markets.
Responsibilities
Sales and Revenue Generation
Make outbound calls to in-house and past guests to offer stay extensions, renewals and promotions, contacting guests proactively ahead of check-out.
Generate direct bookings through local portals, OTAs and other available channels.
Apply approved discounts and promotions on OTA channels, mainly Airbnb, and other relevant platforms.
Understand pricing structures and identify upselling and additional booking opportunities.
Work with the Revenue Manager and Business Development Manager (BDM) on rates and pricing to secure reservations and extensions.
Build and maintain long-term relationships with travel agencies and business partners.
Inquiry Handling & Guest Advisory
Respond promptly to booking inquiries via phone, SMS, WhatsApp, email and other channels.
Identify each client's needs and recommend the most suitable properties and booking options.
Maintain in-depth knowledge of property features, facilities, locations and surrounding communities.
Clearly explain property rules, regulations and booking conditions before confirmation.
Arrange in-person property viewings through the designated viewing agent, and follow up to convert interested clients into confirmed bookings.
Deliver excellent service to prospective, arriving and returning guests.
Reservations, Contracts & Payments
Manage vacation rental bookings based on availability and guest preferences.
Prepare reservation quotations, and ensure rental agreements are issued for all stays over one month, particularly extensions.
Process payments and issue booking confirmations with the Accounts Department, ensuring payment is received before confirmation.
Follow up proactively to collect outstanding payments and instalments before their due dates.
Record confirmed bookings and guest details accurately in the company database and Property Management System (PMS).
Pre-Arrival & Guest Coordination
Collect required guest documents and information before arrival.
Send pre-arrival registration links to enable building access.
Coordinate with internal departments to resolve guest inquiries and operational issues.
Handle escalations and prepare reports as requested by management.
Perform other duties as assigned by management.
Sales Targets & KPIs
Achieve monthly and annual sales targets.
Meet individual targets for booking revenue, reservation conversion and overall sales performance.
Consistently meet assigned KPIs, including response time, follow-up activity, lead conversion and booking closure rates.
Maximize revenue through stay extensions, repeat bookings, upselling and direct reservations.
Essential
Fluent spoken and written English, plus fluency in
Arabic or Russian
.
2+ years' experience in hospitality sales, reservations, vacation rentals or real estate leasing, ideally in the UAE.
Proven track record of meeting sales targets and converting leads.
Strong phone, WhatsApp and email communication skills with a customer-first attitude.
Working knowledge of OTA platforms, particularly Airbnb and
Booking.com
.
Preferred
Experience with a Property Management System (PMS) and CRM tools, with disciplined record-keeping.
Knowledge of Dubai communities, short-term rental regulations and tenancy processes.
Existing network of travel agencies or corporate clients.
Proficiency in MS Office or Google Workspace.
Key Competencies
Results-driven, highly organised, persuasive, responsive under pressure, and able to work flexible hours, including weekends, to match guest demand.
The Scheduling & Reservations Coordinator plays a key role in supporting clients by managing scheduling requests, coordinating reservations, and maintaining accurate records. Coordinate scheduling and reservation requests following established processes.
Location: Antalya, Turkey; Baku, Azerbaijan; Bangkok, Thailand; Da Nang, Vietnam; Almaty, Kazakhstan
Hey there!
Are you ready to join a fast-growing international travel-tech company and be a part of an awesome team? At RateHawk, we’re passionate about travel and technology, and we’re looking for a Premier Reservation Manager to help us keep our clients happy and our operations smooth.
Who We Are:
We're a fast-growing international travel-tech company with an amazing team, a fantastic culture, and plenty of opportunities for growth. If you love helping people and solving problems, we’d love to hear from you!
Requirements
What You’ll Do:
Work with VIP clients:
Receiving and processing requests for booking hotels, other accommodation facilities, transport services, excursions around the world;
Formation of a commercial offer to the client;
Searching and booking of accommodation options, additional services, according to the request;
Negotiation of the cost, conditions of cancellation, booking and payment with hotels directly and suppliers;
Support in all cases arising from the completed booking (cancellation, changes, relocation, etc.)
What We’re Looking For:
English Proficiency:
Upper Intermediate level (both spoken and written).
Russian Proficiency:
Upper Intermediate level (both spoken and written).
Soft Skills:
Kindness, empathy, stress-resistance, politeness, and responsibility.
Quick Learner:
Ability to learn quickly and stay results-focused.
Travel Knowledge:
Experience in tourism, concierge agency, TMC, DMC or tour operator companies.
Knowledge of the bases of hotels in Russian Federation and popular destinations:
countries in Europe, Asia.
Tech Requirements:
A functioning computer and microphone.
Benefits
What We Offer:
Remote Work:
Work from the comfort of your home.
Great Team:
Join a young and active team of super specialists.
Flexible Schedule:
2 days-on after 2-days off from from 9 a.m. to 9 p.m. GMT +3.
Competitive Salary:
Earn a base salary of 800 EUR + up to 200 EUR in bonus KPI
Challenging Tasks:
Tackle interesting and ambitious tasks that will elevate your professional skills.
Continuous Learning:
Access to seminars, trainings, and conferences. We’ll even help you get to any conference you want to attend.
Perks:
Enjoy corporate discounts on hotels and other services.
Learn more about our data protection practices in our Privacy Policy:
https://emergingtravel.notion.site/recruitment-privacy-notice
If this sounds like the perfect fit for you, we’d love to hear from you! Apply now and let’s create amazing travel experiences together!
УдалённоAntalya, Turkey; Baku, Azerbaijan; Bangkok, Thailand; Da Nang, Vietnam; Almaty, Kazakhstan; Support in all cases arising from the completed booking (cancellation, changes, relocation, etc.); GMT +3
Не хотите искать каждый день?
Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
Настройте подбор, и подходящие вакансии будут приходить в Telegram.
Задачи:
— Принимать и обрабатывать бронирования
— Консультировать гостей по номерам, тарифам и услугам
— Работать в гостиничной системе
— Взаимодействовать с Reception и отделом продаж
Требования:
— Опыт работы с Clock PMS — обязателен
— Свободное владение узбекским, русским и английским языками
— Возраст: 20–35 лет
— Рассматриваем мужчин и женщин
— Вежливость, грамотная речь и стрессоустойчивость
Условия:
— График: 6/1, 09:00–18:00
— Официальное трудоустройство
— Бесплатное 2-разовое питание
Location: Kazakhstan; Azerbaijan; Armenia; Uzbekistan
We are seeking a dynamic and experienced Group Reservation Manager to join our growing team. The Group reservation manager will be responsible for oversees and manage all aspects of group reservations to ensure a seamless booking experience for B2B partners.
This role requires a deep understanding of travel logistics,experience in group tourism, strong organizational, communication, and customer service skills, along with the ability work with large amounts of information at the same time.
Requirements
What You’ll Do
Booking Management: Process group reservations promptly and accurately. Searching and booking of group accommodation options, additional services, according to the request.
Client Interaction: Communicate with clients to understand their travel needs and preferences.
Travel Coordination: Receiving and processing requests for booking hotels, other accommodation facilities, transport services, excursions around the world for groups;
Vendor Management: Negotiate and manage relationships with hotels, and other service providers to secure favorable rates and terms.
Itinerary Creation: Create customized travel itineraries that align with clients' interests and budgets.
Problem Resolution: Address and resolve any group booking issues or client complaints promptly. Partner support in all cases arising from the completed booking (cancellation, changes, relocation, etc.)
Documentation Oversight
Technology Integration
Reporting and Analysis
Emergency Response Planning
What We’re Looking For
Bachelor's degree in Business Administration, Hospitality Management, or a related field.
Proven experience in group travel management, concierge agency, TMC, DMC or tour operator companies.
Knowledge of the bases of hotels in Russian Federation and popular destinations.
Strong negotiation and vendor management skills.
Excellent knowledge of travel-related regulations and compliance.
Proficient in travel management software and tools.
Exceptional organizational and multitasking abilities.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Language Skills: knowledge of English on at least Upper-Intermediate level (both spoken and written).
Ability to work under heavy load.
Responsible, stress-resistant, attentive person.
Benefits
What We Offer
Remote Work:
Flexibility to work from anywhere.
Competitive Compensation:
Attractive base plus bonus structure.
Corporate Exposure:
Collaborate with leading global companies and manage travel for top executives.
Professional Growth:
Advance your career handling challenging, high-profile cases.
Continuous Learning:
Ongoing training, seminars, and opportunities to attend top industry events.
Travel Perks:
Take advantage of corporate rates and unique travel discounts worldwide.
The Process
Intro Chat:
Welcoming conversation with our HR team.
Remote Set-Up Check:
Quick internet speed test to ensure remote readiness.
Manager Interview:
In-depth discussion about your experience and the role specifics.
Decision & Offer!
Learn more about our data protection practices in our
Privacy Policy
.
If this sounds like the perfect fit for you, we’d love to hear from you!
Apply now and let’s create amazing travel experiences together!
УдалённоKazakhstan; Azerbaijan; Armenia; Uzbekistan; Partner support in all cases arising from the completed booking (cancellation, changes, relocation, etc.)
Location: Chittagong, Bangladesh
Workplace: remote
About the job
Join Tether and Shape the Future of Digital Finance
At Tether, we’re not just building products, we’re pioneering a global financial revolution. Our cutting-edge solutions empower businesses—from exchanges and wallets to payment processors and ATMs—to seamlessly integrate reserve-backed tokens across blockchains. By harnessing the power of blockchain technology, Tether enables you to store, send, and receive digital tokens instantly, securely, and globally, all at a fraction of the cost. Transparency is the bedrock of everything we do, ensuring trust in every transaction.
Innovate with Tether
Tether Finance:
Our innovative product suite features the world’s most trusted stablecoin, USDT, relied upon by hundreds of millions worldwide, alongside pioneering digital asset tokenization services.
Tether Power:
Driving sustainable growth, our energy solutions optimize excess power for Bitcoin mining using eco-friendly practices in state-of-the-art, geo-diverse facilities.
Tether Data:
Fueling breakthroughs in AI and peer-to-peer technology, we reduce infrastructure costs and enhance global communications with cutting-edge solutions like KEET, our flagship app that redefines secure and private data sharing.
Tether Education:
Democratizing access to top-tier digital learning, we empower individuals to thrive in the digital and gig economies, driving global growth and opportunity.
Tether Evolution
: At the intersection of technology and human potential, we are pushing the boundaries of what is possible, crafting a future where innovation and human capabilities merge in powerful, unprecedented ways.
Why Join Us?
Our team is a global talent powerhouse, working remotely from every corner of the world. If you’re passionate about making a mark in the fintech space, this is your opportunity to collaborate with some of the brightest minds, pushing boundaries and setting new standards. We’ve grown fast, stayed lean, and secured our place as a leader in the industry.
If you have excellent English communication skills and are ready to contribute to the most innovative platform on the planet, Tether is the place for you.
Are you ready to be part of the future?
About The Job
We are seeking a highly driven Expansion Manager to expand Tether’s growth and presence in South Asia through adoption of its solutions, products and services. The Expansion Manager will play a pivotal role in identifying and executing new business opportunities, establishing strategic partnerships, and navigating regulatory landscapes. This role requires close collaboration with internal teams to develop and implement go-to-market strategies in South Asia and across the region.
This is an exciting opportunity for a passionate professional who believes in financial inclusion, digital currencies, and driving innovation in APAC’s financial ecosystem. Frequent local and international travel is required.
The ideal candidate is a strategic and entrepreneurial leader with a proven track record in business development, market expansion, and partnership management. You have:
A degree in Business, Management, or Finance (MBA preferred).
Strong analytical skills and experience in setting/monitoring KPIs.
A proactive, independent, and well-organized approach to work.
The ability to thrive autonomously in fast-paced, ambiguous environments.
A history of successfully building and managing strategic partnerships.
Responsibilities:
Business Development & Partnerships
Identify, engage, and secure new business opportunities in South Asia and in the Francophone region.
Build strong relationships with partners, customers, and stakeholders.
Build and manage commercial and strategic partnerships with Ivorian banks, fintechs and large corporates
Develop pipeline of USDt integration opportunities across the Francophone countries payment ecosystem
Market Strategy & Execution
Design and implement go-to-market strategies to expand Tether’s products and services.
Track and analyze KPIs to assess and optimize market strategies.
Market Research & Competitive Analysis
Conduct in-depth market research to identify trends, threats, and growth opportunities.
Analyze USDt and fiat flows for data-driven decision-making.
Monitor regulatory changes and assess their business impact.
Stakeholder & Government Engagement
Manage relationships with regulators, government agencies, and industry bodies.
Represent the company at key meetings and industry events.
Marketing & Community Engagement
Support and participate in fintech events, conferences, and meetups to enhance brand visibility.
Requirements:
Deep knowledge of the South Asia market, culture, and regulations in blockchain, fintech, finance, remittances, and payments.
Existing relationships at relevant regulators in South Asia
7-10 years work experience in cross-border settlements, mobile money, and/or payment infrastructures; telecom or banking experience is a plus.
Fluent in English, with a Business, Management, or Finance degree (MBA preferred).
Strong communication, negotiation, and relationship-building skills with partners, regulators, and stakeholders.
Proven experience in partnerships, KPI monitoring, and business growth.
Analytical, strategic, and results-driven with problem-solving skills.
Entrepreneurial background and project management expertise.
Comfortable in fast-paced, evolving environments with international travel readiness.
Important information for candidates
Recruitment scams have become increasingly common. To protect yourself, please keep the following in mind when applying for roles:
Apply only through our official channels. We do not use third-party platforms or agencies for recruitment unless clearly stated. All open roles are listed on our official careers page: https://tether.recruitee.com/
Verify the recruiter’s identity. All our recruiters have verified LinkedIn profiles. If you’re unsure, you can confirm their identity by checking their profile or contacting us through our website.
Be cautious of unusual communication methods. We do not conduct interviews over WhatsApp, Telegram, or SMS. All communication is done through official company emails and platforms.
Double-check email addresses. All communication from us will come from emails ending in @tether.to or @tether.io
We will never request payment or financial details. If someone asks for personal financial information or payment at any point during the hiring process, it is a scam. Please report it immediately.
When in doubt, feel free to reach out through our official website.
Location: San Jose, California, United States
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles:
We Before Me
,
Do the Right Thing
, and
Get Things Done
. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
About the Opportunity
Building machine learning systems for risk at a global crypto exchange is fundamentally different from conventional ML engineering. The data spans on-chain activity, fiat deposits and withdrawals, trading behaviour, account access patterns, device intelligence, identity information, and customer interactions—signals that very few organizations can analyze together.
The problems are complex, adversarial, and constantly evolving. Models must identify emerging fraud patterns, scams, account takeovers, payment abuse, and other forms of financial risk while minimizing disruption to legitimate customers. Success is not measured only through offline model
metrics. It is measured through prevented losses, improved approval rates, reduced false positives, faster investigations, and more reliable customer experience.
This role sits within a multidisciplinary risk team of machine learning engineers, data scientists, risk strategy specialists, analytics engineers, product managers, and operations teams. You will work across the full ML lifecycle — from problem formulation, feature engineering, and model development to real-time deployment, monitoring, experimentation, and continuous iteration.
You will also help shape how AI is used across the risk organization. LLM-assisted development, automated model workflows, AI-powered investigations, and intelligent review agents are part of the team’s daily work. We are looking for engineers who already use these tools effectively and can help establish safe, scalable, and production-ready AI practices.
What You’ll Be Doing
We’re looking for a Machine Learning Engineer to build models and AI tools that help detect fraud and protect users at a global crypto exchange. You’ll apply deep learning and XGBoost, develop practical AI agents, and use AI coding tools in your daily work.
Build, evaluate, and deploy machine learning models for fraud and risk detection.
Improve data quality, features, and model performance, balancing fraud detection with customer experience.
Develop AI agents to support investigations, summarize cases, retrieve evidence, and automate routine workflows.
Use AI coding tools to accelerate development, testing, and debugging while reviewing and validating their output.
Work with engineering, product, and risk teams to deploy solutions and monitor their impact.
What We Look For In You
A strong foundation in machine learning, with hands-on experience in deep learning and tree-based models such as XGBoost or LightGBM.
Strong Python skills and experience training, evaluating, and deploying models.
Some practical experience building AI agents or LLM applications, including tool calling, retrieval, or workflow automation. Prototypes and personal projects are welcome.
Regular use of AI coding tools, with the ability to understand, test, and improve generated code.
Familiarity with databases and data pipelines for preparing training data and supporting ML workflows.
Good problem-solving, communication, and collaboration skills.
Nice to Haves
Experience in account takeover (ATO), scam detection, or other fraud and risk use cases.
Experience with LLM training, fine-tuning, evaluation, and alignment.
Experience with reinforcement learning algorithms and their practical implementation.
Experience with real-time ML systems, imbalanced datasets, or model explainability.
Prior fraud or risk experience is helpful
Fluency in Mandarin
Perks & Benefits
Competitive total compensation package
L&D programs for employees' growth and development
Various team building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependants
More that we love to tell you along the process!
OKX
Statement:
OKX is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, and non-job related physical or mental disability, or protected veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
The salary range for this position is $214,666 to $321,999
The salary offered depends on a variety of factors, including job-related knowledge, skills, experience, and market location. In addition to the salary, a performance bonus and long-term incentives may be provided as part of the compensation package, as well as a full range of medical, financial, and/or other benefits, dependent on the position offered. Applicants should apply via OKX internal or external careers site.
#LI-SK1 #LI-HYBRID
Notice:
All official
OKX
vacancies are published on this website.
While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated.
If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to
OKX
's
Candidate Privacy Notice
.
Location: United Kingdom (Remote)
Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at
grafana.com
and follow us on
LinkedIn
and
X
.
We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.
You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.
The Opportunity:
Product Marketing at Grafana Labs lives in the Product org, not the Marketing org, and we think differently about the job. As Grafana's offering shifts from dashboards to observability agents, our team closes the gap between what our products can do and how customers understand that value. We build clear, consistent positioning, run marketing campaigns that attract new customers, and create content that helps engineering teams see why Grafana Cloud is the right choice for them.
Rather than only executing launches and campaigns, we teach Grafana’s product managers and engineers how to think about growth and demand. We also codify product marketing knowledge into AI-forward tools and processes that anyone at Grafana can use. For example, we all contribute product information to a shared knowledge base, which we use to generate enablement materials and decks.
The Operations Manager keeps the Product Marketing
system
running and makes it better. You'll track how our work performs and report on it to the team every week, experiment with new AI workflows, and maintain the collateral and tools the team and the field depend on, so the sales team is fully supported in positioning our products. You'll work closely with the team's software engineers: you test ideas like sales deck generators or tools for competitive analysis, script prototypes, and define what good output looks like, and they turn the best ideas into production tools. You'll also coordinate with the field, Enablement, and Marketing so we understand each other's goals and make progress on shared initiatives.
For this role you don't need to be a product marketer but you should have experience working inside a Product or Marketing organization for a software company. Since we don’t have an operations manager yet, you’ll also help to shape your own role. You should arrive with a desire to find and solve imperfectly-defined problems.
What You'll Be Doing:
Projects and Cross-Functional Initiatives
: Drive cross-functional initiatives that align with product marketing strategies across GTM, Product, and Marketing teams. Own follow-ups, task tracking, and on-time completion.
Cross-Team Coordination
: Coordinate with the field, Enablement, and Marketing teams so we understand each other's goals and priorities. Track shared initiatives, and coordinate enablement activities with the Enablement team.
Analytics and Reporting
: Track the product marketing team's key metrics, such as how our content, enablement sessions, and launches perform and who uses them. Interpret and report on them to the team every week.
AI Experimentation and Prototyping
: Try out new AI workflows and tools, using AI to write scripts and checking that they work. Decide what good output looks like and codify that judgment in evaluations, working alongside the software engineers on our team as they refine and deploy tools. Hand the most promising prototypes to engineers to make production-ready. For example, you might test a deck generator with sellers, write evals for it, and communicate about it internally.
Collateral Management
: Maintain the team's most important collateral, including core decks, positioning content, and enablement sessions. Keep it accurate and current, share it widely, and make sure sellers know where to find it and how to use it.
Knowledge Base Stewardship
: Help keep our shared product knowledge base complete and current. Spot missing or stale information, chase down the owners, and improve the processes that keep it up to date.
What Makes You a Great Fit:
2+ years in an operations, analytics, enablement, or technical support role within a Product or Marketing organization for a software company.
Strong analytical judgment: you use AI and other tools to pull data, check the results instead of taking them at face value, and turn the numbers into clear recommendations
Proficiency with AI agents, including building skills and automated workflows that more than one person uses
Good judgment about what makes AI output good, and the ability to codify that judgment in evaluations
Ability to quickly understand our products and describe their value: what SREs and platform engineers do, and how observability products help them
Ability to build dashboards and pages in Grafana, or to learn quickly
Strong project management and organizational skills
Excellent verbal and written communication skills, including presenting data to a team
Bonus Points For:
Strong bias to action: you build, test, and ship instead of waiting for permission
Able to manage multiple projects and priorities at once
Adaptable, flexible, and comfortable in a fast-paced environment
High emotional intelligence and strong interpersonal skills
Our team knows its goals and can see its progress toward them
More people outside the team use our AI tools and collateral
Collaboration with the field, Enablement, Marketing, and other partner teams runs more smoothly, leading to better working relationships and more impact across the org
Compensation & Rewards:
In the UK, the base compensation range for this role is GBP 74,342 - 89,210. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.
*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.
Why You’ll Thrive at Grafana Labs:
100% Remote, Global Culture -
As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
Scaling Organization
– Tackle meaningful work in a high-growth, ever-evolving environment.
Transparent Communication
– Expect open decision-making and regular company-wide updates.
Innovation-Driven
– Autonomy and support to ship great work and try new things.
Open Source Roots
– Built on community-driven values that shape how we work.
Empowered Teams
– High trust, low ego culture that values outcomes over optics.
Career Growth Pathways
– Defined opportunities to grow and develop your career.
Approachable Leadership
– Transparent execs who are involved, visible, and human.
Passionate People
– Join a team of smart, supportive folks who care deeply about what they do.
In-Person onboarding
- We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
Balance is Key
- We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect.
*We will comply with local legislation where applicable.
Equal Opportunity Employer:
Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.
Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.
#LI-Remote
For information about how your personal data is used once you’ve applied to a job, check out our
privacy policy
.
Location: Sweden (Remote)
Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at
grafana.com
and follow us on
LinkedIn
and
X
.
We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.
You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.
The Opportunity:
Product Marketing at Grafana Labs lives in the Product org, not the Marketing org, and we think differently about the job. As Grafana's offering shifts from dashboards to observability agents, our team closes the gap between what our products can do and how customers understand that value. We build clear, consistent positioning, run marketing campaigns that attract new customers, and create content that helps engineering teams see why Grafana Cloud is the right choice for them.
Rather than only executing launches and campaigns, we teach Grafana’s product managers and engineers how to think about growth and demand. We also codify product marketing knowledge into AI-forward tools and processes that anyone at Grafana can use. For example, we all contribute product information to a shared knowledge base, which we use to generate enablement materials and decks.
The Operations Manager keeps the Product Marketing
system
running and makes it better. You'll track how our work performs and report on it to the team every week, experiment with new AI workflows, and maintain the collateral and tools the team and the field depend on, so the sales team is fully supported in positioning our products. You'll work closely with the team's software engineers: you test ideas like sales deck generators or tools for competitive analysis, script prototypes, and define what good output looks like, and they turn the best ideas into production tools. You'll also coordinate with the field, Enablement, and Marketing so we understand each other's goals and make progress on shared initiatives.
For this role you don't need to be a product marketer but you should have experience working inside a Product or Marketing organization for a software company. Since we don’t have an operations manager yet, you’ll also help to shape your own role. You should arrive with a desire to find and solve imperfectly-defined problems.
What You'll Be Doing:
Projects and Cross-Functional Initiatives
: Drive cross-functional initiatives that align with product marketing strategies across GTM, Product, and Marketing teams. Own follow-ups, task tracking, and on-time completion.
Cross-Team Coordination
: Coordinate with the field, Enablement, and Marketing teams so we understand each other's goals and priorities. Track shared initiatives, and coordinate enablement activities with the Enablement team.
Analytics and Reporting
: Track the product marketing team's key metrics, such as how our content, enablement sessions, and launches perform and who uses them. Interpret and report on them to the team every week.
AI Experimentation and Prototyping
: Try out new AI workflows and tools, using AI to write scripts and checking that they work. Decide what good output looks like and codify that judgment in evaluations, working alongside the software engineers on our team as they refine and deploy tools. Hand the most promising prototypes to engineers to make production-ready. For example, you might test a deck generator with sellers, write evals for it, and communicate about it internally.
Collateral Management
: Maintain the team's most important collateral, including core decks, positioning content, and enablement sessions. Keep it accurate and current, share it widely, and make sure sellers know where to find it and how to use it.
Knowledge Base Stewardship
: Help keep our shared product knowledge base complete and current. Spot missing or stale information, chase down the owners, and improve the processes that keep it up to date.
What Makes You a Great Fit:
2+ years in an operations, analytics, enablement, or technical support role within a Product or Marketing organization for a software company.
Strong analytical judgment: you use AI and other tools to pull data, check the results instead of taking them at face value, and turn the numbers into clear recommendations
Proficiency with AI agents, including building skills and automated workflows that more than one person uses
Good judgment about what makes AI output good, and the ability to codify that judgment in evaluations
Ability to quickly understand our products and describe their value: what SREs and platform engineers do, and how observability products help them
Ability to build dashboards and pages in Grafana, or to learn quickly
Strong project management and organizational skills
Excellent verbal and written communication skills, including presenting data to a team
Bonus Points For:
Strong bias to action: you build, test, and ship instead of waiting for permission
Able to manage multiple projects and priorities at once
Adaptable, flexible, and comfortable in a fast-paced environment
High emotional intelligence and strong interpersonal skills
Our team knows its goals and can see its progress toward them
More people outside the team use our AI tools and collateral
Collaboration with the field, Enablement, Marketing, and other partner teams runs more smoothly, leading to better working relationships and more impact across the org
Compensation & Rewards:
In Sweden, the base compensation range for this role is SEK 640,484 - SEK 768,580. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.
*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.
Why You’ll Thrive at Grafana Labs:
100% Remote, Global Culture -
As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
Scaling Organization
– Tackle meaningful work in a high-growth, ever-evolving environment.
Transparent Communication
– Expect open decision-making and regular company-wide updates.
Innovation-Driven
– Autonomy and support to ship great work and try new things.
Open Source Roots
– Built on community-driven values that shape how we work.
Empowered Teams
– High trust, low ego culture that values outcomes over optics.
Career Growth Pathways
– Defined opportunities to grow and develop your career.
Approachable Leadership
– Transparent execs who are involved, visible, and human.
Passionate People
– Join a team of smart, supportive folks who care deeply about what they do.
In-Person onboarding
- We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
Balance is Key
- We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect.
*We will comply with local legislation where applicable.
Equal Opportunity Employer:
Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.
Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.
#LI-Remote
For information about how your personal data is used once you’ve applied to a job, check out our
privacy policy
.
Location: Spain (Remote)
Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at
grafana.com
and follow us on
LinkedIn
and
X
.
We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.
You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.
The Opportunity:
Product Marketing at Grafana Labs lives in the Product org, not the Marketing org, and we think differently about the job. As Grafana's offering shifts from dashboards to observability agents, our team closes the gap between what our products can do and how customers understand that value. We build clear, consistent positioning, run marketing campaigns that attract new customers, and create content that helps engineering teams see why Grafana Cloud is the right choice for them.
Rather than only executing launches and campaigns, we teach Grafana’s product managers and engineers how to think about growth and demand. We also codify product marketing knowledge into AI-forward tools and processes that anyone at Grafana can use. For example, we all contribute product information to a shared knowledge base, which we use to generate enablement materials and decks.
The Operations Manager keeps the Product Marketing
system
running and makes it better. You'll track how our work performs and report on it to the team every week, experiment with new AI workflows, and maintain the collateral and tools the team and the field depend on, so the sales team is fully supported in positioning our products. You'll work closely with the team's software engineers: you test ideas like sales deck generators or tools for competitive analysis, script prototypes, and define what good output looks like, and they turn the best ideas into production tools. You'll also coordinate with the field, Enablement, and Marketing so we understand each other's goals and make progress on shared initiatives.
For this role you don't need to be a product marketer but you should have experience working inside a Product or Marketing organization for a software company. Since we don’t have an operations manager yet, you’ll also help to shape your own role. You should arrive with a desire to find and solve imperfectly-defined problems.
What You'll Be Doing:
Projects and Cross-Functional Initiatives
: Drive cross-functional initiatives that align with product marketing strategies across GTM, Product, and Marketing teams. Own follow-ups, task tracking, and on-time completion.
Cross-Team Coordination
: Coordinate with the field, Enablement, and Marketing teams so we understand each other's goals and priorities. Track shared initiatives, and coordinate enablement activities with the Enablement team.
Analytics and Reporting
: Track the product marketing team's key metrics, such as how our content, enablement sessions, and launches perform and who uses them. Interpret and report on them to the team every week.
AI Experimentation and Prototyping
: Try out new AI workflows and tools, using AI to write scripts and checking that they work. Decide what good output looks like and codify that judgment in evaluations, working alongside the software engineers on our team as they refine and deploy tools. Hand the most promising prototypes to engineers to make production-ready. For example, you might test a deck generator with sellers, write evals for it, and communicate about it internally.
Collateral Management
: Maintain the team's most important collateral, including core decks, positioning content, and enablement sessions. Keep it accurate and current, share it widely, and make sure sellers know where to find it and how to use it.
Knowledge Base Stewardship
: Help keep our shared product knowledge base complete and current. Spot missing or stale information, chase down the owners, and improve the processes that keep it up to date.
What Makes You a Great Fit:
2+ years in an operations, analytics, enablement, or technical support role within a Product or Marketing organization for a software company.
Strong analytical judgment: you use AI and other tools to pull data, check the results instead of taking them at face value, and turn the numbers into clear recommendations
Proficiency with AI agents, including building skills and automated workflows that more than one person uses
Good judgment about what makes AI output good, and the ability to codify that judgment in evaluations
Ability to quickly understand our products and describe their value: what SREs and platform engineers do, and how observability products help them
Ability to build dashboards and pages in Grafana, or to learn quickly
Strong project management and organizational skills
Excellent verbal and written communication skills, including presenting data to a team
Bonus Points For:
Strong bias to action: you build, test, and ship instead of waiting for permission
Able to manage multiple projects and priorities at once
Adaptable, flexible, and comfortable in a fast-paced environment
High emotional intelligence and strong interpersonal skills
Our team knows its goals and can see its progress toward them
More people outside the team use our AI tools and collateral
Collaboration with the field, Enablement, Marketing, and other partner teams runs more smoothly, leading to better working relationships and more impact across the org
Compensation & Rewards:
In Spain, the base compensation range for this role is EUR 67,238 - EUR 80,686. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.
*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.
Why You’ll Thrive at Grafana Labs:
100% Remote, Global Culture -
As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
Scaling Organization
– Tackle meaningful work in a high-growth, ever-evolving environment.
Transparent Communication
– Expect open decision-making and regular company-wide updates.
Innovation-Driven
– Autonomy and support to ship great work and try new things.
Open Source Roots
– Built on community-driven values that shape how we work.
Empowered Teams
– High trust, low ego culture that values outcomes over optics.
Career Growth Pathways
– Defined opportunities to grow and develop your career.
Approachable Leadership
– Transparent execs who are involved, visible, and human.
Passionate People
– Join a team of smart, supportive folks who care deeply about what they do.
In-Person onboarding
- We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
Balance is Key
- We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect.
*We will comply with local legislation where applicable.
Equal Opportunity Employer:
Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.
Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.
#LI-Remote
For information about how your personal data is used once you’ve applied to a job, check out our
privacy policy
.
Location: Republic of Ireland (Remote)
Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at
grafana.com
and follow us on
LinkedIn
and
X
.
We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.
You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.
The Opportunity:
Product Marketing at Grafana Labs lives in the Product org, not the Marketing org, and we think differently about the job. As Grafana's offering shifts from dashboards to observability agents, our team closes the gap between what our products can do and how customers understand that value. We build clear, consistent positioning, run marketing campaigns that attract new customers, and create content that helps engineering teams see why Grafana Cloud is the right choice for them.
Rather than only executing launches and campaigns, we teach Grafana’s product managers and engineers how to think about growth and demand. We also codify product marketing knowledge into AI-forward tools and processes that anyone at Grafana can use. For example, we all contribute product information to a shared knowledge base, which we use to generate enablement materials and decks.
The Operations Manager keeps the Product Marketing
system
running and makes it better. You'll track how our work performs and report on it to the team every week, experiment with new AI workflows, and maintain the collateral and tools the team and the field depend on, so the sales team is fully supported in positioning our products. You'll work closely with the team's software engineers: you test ideas like sales deck generators or tools for competitive analysis, script prototypes, and define what good output looks like, and they turn the best ideas into production tools. You'll also coordinate with the field, Enablement, and Marketing so we understand each other's goals and make progress on shared initiatives.
For this role you don't need to be a product marketer but you should have experience working inside a Product or Marketing organization for a software company. Since we don’t have an operations manager yet, you’ll also help to shape your own role. You should arrive with a desire to find and solve imperfectly-defined problems.
What You'll Be Doing:
Projects and Cross-Functional Initiatives
: Drive cross-functional initiatives that align with product marketing strategies across GTM, Product, and Marketing teams. Own follow-ups, task tracking, and on-time completion.
Cross-Team Coordination
: Coordinate with the field, Enablement, and Marketing teams so we understand each other's goals and priorities. Track shared initiatives, and coordinate enablement activities with the Enablement team.
Analytics and Reporting
: Track the product marketing team's key metrics, such as how our content, enablement sessions, and launches perform and who uses them. Interpret and report on them to the team every week.
AI Experimentation and Prototyping
: Try out new AI workflows and tools, using AI to write scripts and checking that they work. Decide what good output looks like and codify that judgment in evaluations, working alongside the software engineers on our team as they refine and deploy tools. Hand the most promising prototypes to engineers to make production-ready. For example, you might test a deck generator with sellers, write evals for it, and communicate about it internally.
Collateral Management
: Maintain the team's most important collateral, including core decks, positioning content, and enablement sessions. Keep it accurate and current, share it widely, and make sure sellers know where to find it and how to use it.
Knowledge Base Stewardship
: Help keep our shared product knowledge base complete and current. Spot missing or stale information, chase down the owners, and improve the processes that keep it up to date.
What Makes You a Great Fit:
2+ years in an operations, analytics, enablement, or technical support role within a Product or Marketing organization for a software company.
Strong analytical judgment: you use AI and other tools to pull data, check the results instead of taking them at face value, and turn the numbers into clear recommendations
Proficiency with AI agents, including building skills and automated workflows that more than one person uses
Good judgment about what makes AI output good, and the ability to codify that judgment in evaluations
Ability to quickly understand our products and describe their value: what SREs and platform engineers do, and how observability products help them
Ability to build dashboards and pages in Grafana, or to learn quickly
Strong project management and organizational skills
Excellent verbal and written communication skills, including presenting data to a team
Bonus Points For:
Strong bias to action: you build, test, and ship instead of waiting for permission
Able to manage multiple projects and priorities at once
Adaptable, flexible, and comfortable in a fast-paced environment
High emotional intelligence and strong interpersonal skills
Our team knows its goals and can see its progress toward them
More people outside the team use our AI tools and collateral
Collaboration with the field, Enablement, Marketing, and other partner teams runs more smoothly, leading to better working relationships and more impact across the org
Compensation & Rewards:
In Ireland, the base compensation range for this role is EUR 84,048 - EUR 100,858. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.
*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.
Why You’ll Thrive at Grafana Labs:
100% Remote, Global Culture -
As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
Scaling Organization
– Tackle meaningful work in a high-growth, ever-evolving environment.
Transparent Communication
– Expect open decision-making and regular company-wide updates.
Innovation-Driven
– Autonomy and support to ship great work and try new things.
Open Source Roots
– Built on community-driven values that shape how we work.
Empowered Teams
– High trust, low ego culture that values outcomes over optics.
Career Growth Pathways
– Defined opportunities to grow and develop your career.
Approachable Leadership
– Transparent execs who are involved, visible, and human.
Passionate People
– Join a team of smart, supportive folks who care deeply about what they do.
In-Person onboarding
- We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
Balance is Key
- We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect.
*We will comply with local legislation where applicable.
Equal Opportunity Employer:
Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.
Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.
#LI-Remote
For information about how your personal data is used once you’ve applied to a job, check out our
privacy policy
.
Location: Germany (Remote)
Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at
grafana.com
and follow us on
LinkedIn
and
X
.
We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.
You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.
The Opportunity:
Product Marketing at Grafana Labs lives in the Product org, not the Marketing org, and we think differently about the job. As Grafana's offering shifts from dashboards to observability agents, our team closes the gap between what our products can do and how customers understand that value. We build clear, consistent positioning, run marketing campaigns that attract new customers, and create content that helps engineering teams see why Grafana Cloud is the right choice for them.
Rather than only executing launches and campaigns, we teach Grafana’s product managers and engineers how to think about growth and demand. We also codify product marketing knowledge into AI-forward tools and processes that anyone at Grafana can use. For example, we all contribute product information to a shared knowledge base, which we use to generate enablement materials and decks.
The Operations Manager keeps the Product Marketing
system
running and makes it better. You'll track how our work performs and report on it to the team every week, experiment with new AI workflows, and maintain the collateral and tools the team and the field depend on, so the sales team is fully supported in positioning our products. You'll work closely with the team's software engineers: you test ideas like sales deck generators or tools for competitive analysis, script prototypes, and define what good output looks like, and they turn the best ideas into production tools. You'll also coordinate with the field, Enablement, and Marketing so we understand each other's goals and make progress on shared initiatives.
For this role you don't need to be a product marketer but you should have experience working inside a Product or Marketing organization for a software company. Since we don’t have an operations manager yet, you’ll also help to shape your own role. You should arrive with a desire to find and solve imperfectly-defined problems.
What You'll Be Doing:
Projects and Cross-Functional Initiatives
: Drive cross-functional initiatives that align with product marketing strategies across GTM, Product, and Marketing teams. Own follow-ups, task tracking, and on-time completion.
Cross-Team Coordination
: Coordinate with the field, Enablement, and Marketing teams so we understand each other's goals and priorities. Track shared initiatives, and coordinate enablement activities with the Enablement team.
Analytics and Reporting
: Track the product marketing team's key metrics, such as how our content, enablement sessions, and launches perform and who uses them. Interpret and report on them to the team every week.
AI Experimentation and Prototyping
: Try out new AI workflows and tools, using AI to write scripts and checking that they work. Decide what good output looks like and codify that judgment in evaluations, working alongside the software engineers on our team as they refine and deploy tools. Hand the most promising prototypes to engineers to make production-ready. For example, you might test a deck generator with sellers, write evals for it, and communicate about it internally.
Collateral Management
: Maintain the team's most important collateral, including core decks, positioning content, and enablement sessions. Keep it accurate and current, share it widely, and make sure sellers know where to find it and how to use it.
Knowledge Base Stewardship
: Help keep our shared product knowledge base complete and current. Spot missing or stale information, chase down the owners, and improve the processes that keep it up to date.
What Makes You a Great Fit:
2+ years in an operations, analytics, enablement, or technical support role within a Product or Marketing organization for a software company.
Strong analytical judgment: you use AI and other tools to pull data, check the results instead of taking them at face value, and turn the numbers into clear recommendations
Proficiency with AI agents, including building skills and automated workflows that more than one person uses
Good judgment about what makes AI output good, and the ability to codify that judgment in evaluations
Ability to quickly understand our products and describe their value: what SREs and platform engineers do, and how observability products help them
Ability to build dashboards and pages in Grafana, or to learn quickly
Strong project management and organizational skills
Excellent verbal and written communication skills, including presenting data to a team
Bonus Points For:
Strong bias to action: you build, test, and ship instead of waiting for permission
Able to manage multiple projects and priorities at once
Adaptable, flexible, and comfortable in a fast-paced environment
High emotional intelligence and strong interpersonal skills
Our team knows its goals and can see its progress toward them
More people outside the team use our AI tools and collateral
Collaboration with the field, Enablement, Marketing, and other partner teams runs more smoothly, leading to better working relationships and more impact across the org
Compensation & Rewards:
In Germany, the base compensation range for this role is EUR 78,336 - EUR 94,003. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.
*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.
Why You’ll Thrive at Grafana Labs:
100% Remote, Global Culture -
As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
Scaling Organization
– Tackle meaningful work in a high-growth, ever-evolving environment.
Transparent Communication
– Expect open decision-making and regular company-wide updates.
Innovation-Driven
– Autonomy and support to ship great work and try new things.
Open Source Roots
– Built on community-driven values that shape how we work.
Empowered Teams
– High trust, low ego culture that values outcomes over optics.
Career Growth Pathways
– Defined opportunities to grow and develop your career.
Approachable Leadership
– Transparent execs who are involved, visible, and human.
Passionate People
– Join a team of smart, supportive folks who care deeply about what they do.
In-Person onboarding
- We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
Balance is Key
- We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect.
*We will comply with local legislation where applicable.
Equal Opportunity Employer:
Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.
Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.
#LI-Remote
For information about how your personal data is used once you’ve applied to a job, check out our
privacy policy
.
Location: Santo Domingo, Dominican Republic
Workplace: hybrid
Are you ready to join our digital revolution journey?
At Aleph, we’re not just part of the digital advertising landscape—we’re shaping its future. Representing the world’s leading platforms, including TikTok, Amazon, Google, and nearly 55 others, we operate in 130+ markets across new and existing geographies.
Our mission is to empower advertisers and brands to unlock the full potential of these platforms' advertising capabilities. By fostering long-lasting partnerships, we create limitless opportunities for people and businesses to advertise effectively at both local and global levels.
With a presence spanning continents, Aleph offers you the chance to be part of a fast-growing, innovative team where your work makes a direct impact. If you’re ambitious, forward-thinking, and eager to thrive in a dynamic, global environment, Aleph is the perfect place to build your career.
The Client Solutions team are responsible for campaign execution and success, working closely with the Client Partner team to deliver a first-class service to clients. Working with the top agencies and brands across Latam to educate and inform about the exciting evolution of this platform and Aleph. The Client Solutions Manager In partnership with the Client Partner and in collaboration with the Brand Strategist, is responsible for ensuring successful design and delivery of all assigned campaigns strategy, including original content, custom-built, high-impact and targeted media.
Main Responsibilities
Participate in strategic planning with sales to grow or generate new business opportunities.
Act as a consultant for top Key accounts
POC for clients to deliver campaign management and reporting in time, Provide actionable insight to clients and sales with quantitative and qualitative analysis on campaign performance drivers (products, budget, costs, and creatives efficiency metrics against defined KPIs) and delivery.
Ensure that SLAs are respected to become 1st class in client service.
Performance side: optimize accounts to increase spend and on the reservation side, you will need to manage the project to success.
Drive education on products, company updates and share company best practices as relevant to client or agencies' business.
Work and collaborate with a diverse group of internal cross functional teams, support the team to identify, create, and implement creative ad solutions grounded on achieving measurable business results for client partners.
Be the premium contact of the Sales Team.
Aid the team in educating clients and agencies on product solutions and best practices, and ultimately helping to grow existing business, helping the team manage relationships with key clients and agency partners (media, creative, marketing partners)
Maximize ROI for brand campaigns through optimization and up-sell recommendations supported by client facing reports.
Ability to manage large customer relationships and manage through conflict, driving groups to collective business decision.
Providing feedback to product and tools teams to help us scale our advertising platform.
Organize & manage account information, assets & data, and reports.
Keep accurate record of all pending and active campaign plans, assist to maintain campaign schedule and availability of ad placements.
Work with the product and campaign execution team to ensure ad specifications and rates are accurate as well as being responsible for the reporting of and optimization of campaigns.
Skills and Experience Required
At least 3 years of experience in client relationship management and digital media.
Bachelor’s degree in Advertising, marketing, business or tech
Deep understanding of digital landscape and a passion for social media Intimately familiar with online media planning, design and art control of advertising pieces.
Experience managing campaigns across digital platforms and ad tech product.
Strong communication and people skills (working directly with clients).
Detail oriented, with exceptional organizational skills
Aptitude, creativity, and a preference for working in collaborative teams and across business unit.
Strong time management and problem-solving skills.
Ability to multi-task under challenging deadlines still focusing on details.
Fluent in English and Spanish
Why Join Us?
Aleph is a place of many cultures, perspectives, and talents. We support each other, creating an environment of giving and receiving. We value partnership and communication because we believe it takes a group of people to achieve great things. We are energized by our ever-changing industry, our curiosity keeps us learning and seeking out new opportunities.
We stay flexible and adaptable, and believe in moving with the speed of change. We encourage everyone to strive for more, providing our internal talent with growth opportunities and the ability to learn together.
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