Location: Remote, India
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.
Co-create the future with us
as we build technology that transforms how the world develops software.
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Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
An overview of this role
As Senior Manager, Total Rewards Operations, India, you'll lead a small team supporting GitLab's global benefits and compensation operations. You'll translate global program priorities into dependable execution, strengthen operational controls, and make processes easier to run and support across regions and time zones. You'll set clear priorities and quality standards while coaching your team to deliver accurate work. You'll support global programs in partnership with their functional owners, rather than set enterprise-wide compensation or benefits strategy.
What You’ll Do
Oversee, coach, and develop the day-to-day responsibilities for the local Benefits Analyst and Senior Total Rewards Operations Analyst, establishing clear ownership, goals, feedback practices, and coverage plans.
Prioritize global benefits support and compensation operations work, balancing recurring cycles, service requests, audits, and time-sensitive projects.
Oversee compensation operations support, including market-data workflows, compensation-cycle preparation, system transactions, equity grant data checks, and audit evidence.
Establish quality controls, review points, escalation paths, and records practices that protect sensitive compensation and benefits information and maintain appropriate access and confidentiality.
Monitor deadlines, dependencies, service trends, and risks, surfacing issues early and carrying practical process improvements through to adoption.
Partner with global program owners to coordinate execution across geographies, communicate local considerations, and support consistent team member experiences through clear written updates, decision records, and reusable documentation.
Work with People Technology and system stakeholders to clarify requirements, test process and system changes, and improve data quality and workflow efficiency, using artificial intelligence tools responsibly where appropriate.
What You’ll Bring
Experience in Total Rewards, benefits, compensation operations, or a closely related People function in a global organization, with working knowledge of benefits administration and/or compensation processes and their dependencies.
Demonstrated people-management ability, including setting priorities, coaching team members, and developing operational capability.
A record of delivering accurate work across multiple deadlines, stakeholders, and time zones, supported by practical controls, root-cause analysis, and process improvements.
Clear written communication and stakeholder-management skills, including the ability to explain processes and escalate risks.
Sound judgment with confidential data and sensitive team member matters.
Ability to use spreadsheets, human resources systems, and collaboration tools to manage workflows and validate data.
Fluency in artificial intelligence tools and the ability to use them responsibly to improve Total Rewards work and team processes.
Helpful, but not required: experience supporting a distributed, multi-country workforce or working with benefits vendors, brokers, salary surveys, equity grant operations, or compensation review cycles.
About the team
The Senior Total Rewards Operations Manager supports global total rewards programs, working with Payroll, Finance, People Operations, People Technology, Legal, People Business Partners, brokers, and vendors. The team's tools include Workday, Google Workspace, Slack, and Claude. The role emphasizes accurate administration, team-member support, and practical process improvements, with opportunities to build deeper total rewards expertise.
How GitLab will support you
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental leave
Home office
support
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from
underrepresented groups
are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
How GitLab Supports Full-Time Employees
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from
underrepresented groups
are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines:
GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy:
Please review our
Recruitment Privacy Policy.
Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also
GitLab’s EEO Policy
and
EEO is the Law
. If you have a disability or special need that requires
accommodation
, please let us know during the
recruiting process
.
УдалённоseniorRemote, India; You'll translate global program priorities into dependable execution, strengthen operational controls, and make processes easier to run and support across regions and time zones; A record of delivering accurate work across multiple deadlines, stakeholders, and time zones, supported by practical controls, root-cause analysis, and process improvements
Це hands-on роль для спеціаліста, який буде відповідати за операційне управління Brand × GEO — від запуску до стабілізації та масштабування casino business. • 3+ роки досвіду в Operations / Project / Program / Product Operations.
Location: United States, San Mateo, CA
Why Sony Interactive Entertainment?
Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.
Global Account Operations Manager
San Mateo, CA / Hybrid
Global Account Operations (GAO) is the central hub for third-party account management at Sony Interactive Entertainment. GAO works across the Global Account Management (GAM) organization, one of the largest partner account teams in the industry. It sets how the team operates: the programs, processes, governance and business rhythm that help account managers deliver for PlayStation and our partners around the world.
We are looking for a Global Account Operations Manager to report to the Head of Global Account Operations. You will lead strategic programs and projects across GAM, starting with a redesign of several core programs, and processes. The right person is a structured problem solver who can take complex processes involving many stakeholders and simplify them into scalable operating models with clear outcomes. You will work closely with GAM leaders and cross-functional partners in every region. You will also create executive-quality materials that shape decisions at the most senior levels of the organization.
Key Responsibilities:
Lead strategic programs and projects for the GAM team through every stage: scoping, planning, delivery, measurement and continuous improvement.
Drive the redesign of core GAM programs. Assess current processes, find the gaps, and build simpler, scalable solutions that improve outcomes for the team and our partners.
Own and evolve key operating mechanisms, including executive partner engagements, new title launch tracking, and adoption of key PlayStation initiatives across third-party partners.
Structure ambiguous problems, form hypotheses, and build clear, data-backed recommendations for senior leadership.
Create polished, executive-ready presentations, briefings and updates that turn complex information into clear narratives, insights and decisions.
Analyze data from multiple sources to track program performance, spot trends and risks, and inform priorities.
Build and maintain dashboards, reporting standards and metrics that give leadership clear visibility into team-wide engagements and progress.
Support the GAM Rhythm of Business, including account planning, joint business reviews, forecasting and annual planning cycles.
Represent the GAM team across SIE, working cross-functionally with finance, legal and other internal teams to align on priorities, resolve issues and move partner initiatives forward.
Manage timelines, dependencies and risks across multiple workstreams at once, and act early to keep programs on track.
Look for ways to improve how the team works, its tools and its efficiency, including practical uses of AI and automation.
Qualifications:
5+ years of experience in management consulting, strategy and operations, business operations, program management, or a related field.
Proven ability to structure complex problems and turn them into clear, actionable recommendations.
Exceptional executive communication skills, with a high bar for written materials, presentation design and storytelling.
Strong analytical skills and comfort using data, dashboards and metrics to generate insights. Advanced proficiency in PowerPoint and Excel.
A track record of building or redesigning processes so they become simpler, more scalable and measurably more effective.
Ability to manage competing priorities and multiple stakeholders in a fast-paced, ambiguous environment, with a high degree of ownership.
Strong stakeholder management skills, including influencing senior leaders and working with globally distributed teams.
A solution-oriented builder mindset, intellectual curiosity, and eagerness to take on stretch challenges.
Bachelor's degree in Business, Economics, Engineering or a related field, or equivalent relevant experience.
Preferred Experience:
Experience at a management consulting firm, or in a strategy, business operations or program role at a leading technology or platform company.
Experience working in or supporting partner-facing, account management or commercial organizations.
Interest in gaming, media or entertainment.
#LI-SV1
At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location.
Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location.
In addition, this role
is eligible
for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products.
This role also may be eligible for a bonus package.
Click
here
to learn more.
The estimated base pay range for this role is listed below.
$125,800
—
$188,600 USD
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
Please refer to our
Candidate Privacy Notice
for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
Location: Philippines
Dexis is a dynamic professional services firm dedicated to partnering with government and community leaders both in the U.S. and internationally to achieve critical social outcomes in a rapidly changing world.
At Dexis, you will experience a corporate culture of inclusiveness, respect, fairness, and trust. You will be given the means and mentorship needed to succeed, and your creativity will be rewarded.
LEAP Program Description
Global Solutions Ventures (GSV) – a joint-venture partnership between ZemiTek, LLC and Dexis Consulting Group – is implementing the Long-term Exceptional Technical Assistance Project (LEAP Global), a mechanism originally used by USAID to battle against infectious diseases such as malaria, HIV/AIDS, tuberculosis, neglected tropical diseases, and pandemic influenza. As of July 1, 2025, LEAP Global transitioned to the U.S. Department of State (DOS). This initiative aims to address the complex human resource challenges faced by national infectious disease programs in the USA-supported countries.
The intervention of this project is to hire and embed technical expert advisors and subject matter experts within government entities. By directly embedding the technical expertise within the national programs, LEAP provides long-term, sustainable lifesaving support to empower host governments to lead and manage key aspects of their infectious disease portfolios and improve coordination between the U.S. Government and the host country.
About the Position
The Financial Management and Operational Efficiency Advisor will provide strategic and technical assistance to the Department of Health (DOH), particularly the Office of the Secretary, to strengthen financial management and operational efficiency across DOH-managed hospitals.
The Advisor will support DOH efforts to standardize financial reporting practices, strengthen financial evaluation of capital expenditures (CAPEX), and identify systemic financial and operational bottlenecks affecting hospital performance. The position will provide technical assistance in developing financial reporting frameworks and analytical tools, assessing capital investments, and identifying opportunities to improve revenue cycle management, pharmaceutical inventory management, and hospital operating efficiency.
The position will also support relevant health systems strengthening priorities under U.S.-Philippines bilateral health cooperation, including the Development Objective Agreement – Improved Health for Underserved Filipinos (DOAg-IHUF) and the Strategic Objective Agreement (SOAG) on Advancing Integrated and Sustainable Health Systems in the Philippines, as appropriate.
The Advisor will work closely with the Office of the Secretary, relevant DOH central offices, DOH-managed hospitals, finance and administrative units, and other stakeholders involved in health financing, hospital management, capital investment, and health service delivery.
The Advisor will support the DOH in carrying out life-saving humanitarian assistance (LHA) service delivery in full alignment with the new Presidential Executive Order (EO) directives.
Responsibilities
The Financial Management and Operational Efficiency Advisor will provide strategic and technical support to strengthen financial management, capital investment evaluation, and operational efficiency across DOH-managed hospitals.
Key responsibilities include:
Assess existing financial reporting and management practices across selected DOH-managed hospitals and identify opportunities for greater standardization and efficiency.
Support the development of standardized financial reporting frameworks, templates, dashboards, and analytical tools for use by DOH and DOH-managed hospitals.
Provide technical assistance in strengthening financial evaluation and prioritization of capital investments, including hospital facility expansion, medical equipment, and digital infrastructure investments.
Support the development and application of financial and other analytical approaches to assess proposed capital investments and inform management decision-making.
Assess financial and operational bottlenecks affecting hospital performance, including revenue cycle management, pharmaceutical inventory management, and facility operating costs.
Develop practical recommendations and improvement strategies to address identified financial and operational inefficiencies.
Support coordination among relevant DOH offices, DOH-managed hospitals, the U.S. Government, and other stakeholders involved in health financing and hospital management.
Prepare financial analyses, executive briefings, technical reports, presentations, and other decision-support materials for DOH leadership.
Perform other related functions within the scope of the engagement, as may be assigned by the Office of the Secretary.
SPECIFIC RESPONSIBILITIES:
Financial Reporting and Management
Review and assess existing financial reporting practices and workflows across selected DOH-managed hospitals.
Support harmonization of relevant Government Accounting Manual reporting requirements with appropriate healthcare cost-accounting and management information approaches.
Support the development of standardized cost-center structures and reporting templates for key hospital service areas, including emergency, intensive care, operating room, outpatient, and diagnostic services.
Develop or strengthen financial dashboards and tracking tools that enable hospital leadership and DOH management to monitor key financial indicators.
Provide technical input in the development of standardized guidance covering financial reporting, data governance, reporting timelines, and validation processes.
Project and CAPEX Evaluation
Support the development and standardization of financial evaluation approaches for hospital capital projects, including facility expansion, medical equipment acquisition, and digital infrastructure.
Develop standardized business case templates and analytical tools to support assessment of proposed capital investments.
Apply appropriate financial evaluation methods, including Net Present Value (NPV), Internal Rate of Return (IRR), and Payback Period, where applicable, to support capital investment decisions.
Support the development of multi-criteria approaches for prioritizing capital investments based on considerations such as patient safety, population needs, clinical urgency, strategic alignment, financial requirements, and implementation feasibility.
Provide technical recommendations on financial thresholds, review processes, and decision points for capital investments.
Financial and Operational Efficiency
Review Revenue Cycle Management processes across selected DOH-managed hospitals and identify factors contributing to claims denials, returns-to-hospital, collection delays, and other revenue leakage.
Assess pharmaceutical inventory management and procurement-to-dispensation processes, including inventory turnover, wastage, stockouts, and related financial implications.
Review major facility operating costs, including electricity, water, and clinical waste management, and identify opportunities for improved cost efficiency.
Develop actionable recommendations and improvement plans addressing identified financial and operational bottlenecks.
Monitoring, Analysis, and Decision Support
Develop and maintain analytical tools and dashboards to track relevant financial, operational, and efficiency indicators.
Analyze financial and operational data to identify trends, risks, bottlenecks, and opportunities for improvement.
Support DOH in translating financial and operational findings into practical management actions and institutional improvements.
Prepare executive-level financial analyses, briefing materials, technical memoranda, presentations, and recommendations to support management decision-making.
Coordination and Institutional Strengthening
Coordinate with relevant DOH central offices, DOH-managed hospitals, finance and administrative units, and other stakeholders in carrying out financial and operational assessments.
Facilitate consultations and technical discussions to support the development and adoption of standardized financial management and CAPEX evaluation approaches.
Support knowledge transfer and capacity strengthening of relevant DOH and hospital personnel on the financial management tools, frameworks, and approaches developed under the engagement.
Support alignment of relevant activities with broader health systems strengthening priorities and U.S.-Philippines bilateral health cooperation, as appropriate.
KEY OUTPUTS:
The Advisor will support the preparation and delivery of the following outputs during the engagement:
Inception Report and Work Plan:
Baseline assessment framework, identification of pilot hospitals, proposed methodology, and site visit/work schedule.
Standardized Financial Reporting Framework:
Standardized hospital cost-center structures, financial reporting templates, automated monthly/quarterly dashboards, and a Financial Reporting Compliance Manual. The source specifically envisions cost centers such as ER, ICU, operating room, outpatient, and diagnostics.
Standardized CAPEX Evaluation Framework:
Business case templates and standardized tools for evaluating and prioritizing capital investments, including NPV, IRR, Payback Period, and a Capital Prioritization Scoring Matrix.
Financial and Operational Efficiency Assessment and Improvement Plan:
Assessment of revenue cycle management and financial leakage, pharmacy inventory efficiency, and facility operating costs, with practical recommendations and corrective actions.
Final Consolidated Institutional Report and Roll-out Plan:
Consolidated findings and recommendations, an executive close-out brief, and a proposed implementation plan for broader institutional roll-out.
REPORTING:
The Advisor will provide a detailed monthly report to the U.S. Department of State, submitted by the 5th day of the following month. Additionally, the adviser will participate in bi-weekly calls with U.S. DOS staff. The format for reporting may be adjusted with concurrence from the Contracting Officer’s Representative (COR).
Qualifications
Bachelor’s degree in finance, accountancy, business administration, economics, health administration, health economics, public administration, or another relevant field.
At least seven (7) years of progressively responsible professional experience in financial management, financial analysis, healthcare finance, hospital management, capital investment evaluation, or a closely related field.
Demonstrated experience in financial analysis, budgeting, cost accounting, financial reporting, or operational efficiency assessment.
Experience conducting financial evaluation of capital investments, including application of financial analysis tools and methodologies.
Demonstrated ability to analyze complex financial and operational information and translate findings into practical recommendations for senior management.
Experience developing financial dashboards, management reports, analytical tools, or standardized financial reporting systems.
Strong analytical, organizational, planning, and problem-solving skills.
Excellent written and oral communication skills in English.
Ability to prepare high-quality financial analyses, technical reports, executive briefings, presentations, and other management-level products.
Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
Ability and willingness to conduct site visits to DOH-managed hospitals and engage with hospital leadership, finance teams, and other technical personnel.
Certified Public Accountant (CPA) accreditation desirable.
Benefits
Dexis offers benefits to support employees’ health, financial security, and well-being. The benefits outlined below are for
full-time, US-based
positions only. These benefits include:
Medical and prescription drug coverage:
A choice of three UnitedHealthcare medical plans, with coverage options for employees and eligible dependents.
Dental insurance:
Dental coverage for employees and eligible dependents, including preventive, basic, major, and orthodontic services, subject to plan limits.
Company-paid vision insurance:
Vision coverage for employees and eligible dependents, with premiums paid in full by Dexis.
Employer-funded health reimbursement arrangement (HRA):
Employees who enroll in the Silver HRA medical plan receive an employer-funded HRA to help pay eligible in-network deductible expenses.
Company-paid life and disability insurance:
Basic life and accidental death and dismemberment (AD&D) insurance, plus short-term and long-term disability coverage.
Optional supplemental insurance:
Voluntary supplemental life and AD&D insurance options, including life insurance options for eligible dependents.
Employee Assistance Program (EAP):
Company-paid access to confidential counseling and legal and financial support resources for employees and their families.
Health and wellness resources:
Virtual care, behavioral health resources, and wellness programs available through the medical plan.
Benefits assistance:
Personalized support with benefit enrollment, coverage questions, claims, and finding providers through the Employee Care Center.
Participation, coverage, and employee contributions are subject to applicable benefit plan terms and eligibility requirements.
Dexis is on a mission to help solve today’s most pressing global political, social, and economic challenges and create a world where all people are safe and prosperous. As a Dexis employee, you will be challenged, empowered, and mentored. Our motto is “find a way or make a way” — that’s how Dexis goes “all in.” How will you?
If you are passionate about this opportunity, apply now!
Only those applicants who meet the above criteria will be contacted for interview.
Dexis is an Equal Opportunity Employer, and does not discriminate on the basis of race, color, sex, national origin, religion, pregnancy, disability, age, genetic information, military service, veteran status, ethnicity, citizenship, sexual orientation, gender identity, marital status, childbirth and related medical conditions, including lactation, or any other protected class under applicable law.
Location: Limassol, Cyprus
Spotware Systems is looking for a hands-on
Media Buying Operations Manager
for our new direct-to-consumer trading product built on the cTrader ecosystem. You will build, run, and scale the media-buying network and the ad-ops / martech spine - turning testing funnels and cohorts into registered, funded, and actively trading cTrader users.
Responsibilities
Source, onboard, and manage a network of external performance-pay media-buying units.
Set the units' pay schemes (fixed + performance) and allocate them across funnel × geo, deploying onto winning combinations.
Scale the network as testing widens, cut underperformers, and own the unit-count ramp against live cost-per-funded-account and conversion-rate signal.
Launch the first geos hands-on - run the initial media-buying units yourself, as a buyer, until the external network is stood up.
Run QA and anti-fraud on unit output, and reconcile performance-based payouts against verified funded accounts.
Be the single point of contact between the in-house team and the external units - give them clear briefs (offer, brand and creative guidelines, tracking setup), collect their performance data, and feed it back into what we test, prioritize, and scale next.
Own advertising accounts, tracking pixels, server-side tracking, mobile attribution, and first-party data in-house.
Report acquisition performance against CAC, funded-account quality, and net deposit, working with the analyst on the measurement spine.
Requirements
5+ years in performance marketing / paid UA, owning budgets and scaling spend to six figures/month against CPA and volume targets.
Proven track record building and managing a network of external buyers / buying teams / JV partners - sourcing, perf-pay deals, allocation, anti-fraud, payout reconciliation - not just running own campaigns.
High-CPA, conversion-driven vertical experience (iGaming, gambling, forex / CFD, crypto, dating, nutra).
Hands-on ownership of the ad-ops / martech stack - ad accounts, pixels, conversion APIs, trackers (Voluum / Keitaro / RedTrack), product analytics (Amplitude / PostHog / Mixpanel), MMP (AppsFlyer / Adjust).
Multi-geo acquisition, ideally across emerging markets (Tier 2-3), with localization handled at the unit level.
Strong analytical command - reads funnel / cohort data and acts on unit economics (CAC, LTV, payback, net deposit, retention).
AI-native by default - runs the network and stack on AI and automation, with minimal manual labor.
Soft skills: hands-on operator (not a pure manager), comfortable with ambiguity and autonomy, clear communicator across commercial, creative, and technical counterparts.
Conditions
Private medical insurance.
Relocation support (if applicable), including an entry permit, relocation bonus, flight tickets, and airport pickup.
Support with settling into life in Cyprus, including basic guidance on everyday matters, accommodation, banking, and healthcare.
A comfortable office environment with fresh fruits every day, treats or pizza on Wednesdays, and snack day on Fridays.
Fair remuneration based on your experience, skills, and level of responsibility.
Welcome Baby Bonus and Baby Box to celebrate the arrival of a child.
Birthday voucher.
Partial compensation for sports activities and wellness initiatives.
Greek language classes.
Location: Almaty, Kazakhstan
Workplace: hybrid
We are looking for an Operations Specialist to manage end-to-end procure-to-pay processes and operational procurement support across digital and offline media teams. This role is focused on ensuring the smooth execution of the full purchasing and contracting lifecycle—from budget verification and purchase request creation to contract coordination, invoice processing, and accurate cost allocation across multiple budget sources.
Please note, this is a temporary position for maternity leave cover.
Key Responsibilities
Managing budget-related activities, including planning, plan-vs.-actual analysis, and budget balance transfers;
Conducting the contractual process and document flow with contractors in coordination with marketing communications managers, legal, and finance departments;
Preparing draft agreements;
Monitoring NDA execution and compliance for new counterparties, as well as tracking the status of existing contracts;
Coordinating contracts with all relevant departments and stakeholders;
Monitoring contract execution, exchanging closing documents (acts), and preparing reports on completed work;
Maintaining documentation records, including sorting, organizing, and archiving documents;
Communicating with counterparties regarding timely payments and document exchange;
Processing payments (including SLOGs and customer development expenses);
Tracking payment statuses;
Ensuring accurate cost allocation and recording in internal systems;
Working with SAP, Oracle, or other internal systems.
Skills, Knowledge & Expertise
Higher education in Economics, Finance, Accounting, Analysis, or Audit;
Experience working with company budgets;
Experience with contracts and basic reporting, including invoices and certificates of work performed;
English language proficiency at B2 level or higher;
Proficiency in office software, including Google Docs, SAP, Oracle, and other internal systems;
Strong attention to detail, responsibility, accuracy, and the ability to work efficiently under tight deadlines.
Why join us
Help us challenge injustice by creating fair choices for millions of people across 47 countries.
Develop your professional skills with access to mentoring, career consulting, and learning programs.
Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
Work alongside people who take initiative, speak openly, and challenge themselves to grow.
Improve your language skills through co-financed courses and internal speaking clubs.
Final benefits may vary depending on the location.
Location: Almaty, Kazakhstan
Workplace: onsite
We are looking for an Intercompany Accountant to own the full cycle of intercompany accounting across our international group of companies. You will handle intercompany services, loans, royalties, and cost allocations, and take part in month-end and year-end close. Your work will include account reconciliations, interest accruals, intercompany eliminations, and support for external audits. You will collaborate closely with Finance Controllers and with the Tax, Treasury, and Legal teams, and help implement our new ERP system (NetSuite).
We are looking for a confident professional who is comfortable working across local statutory accounting standards and US GAAP.
Key Responsibilities
Record and manage all intercompany transactions across the group
Ensure accuracy of primary documentation and compliance with intercompany agreements
Perform monthly and quarterly intercompany reconciliations and resolve discrepancies
Calculate and accrue interest on intercompany loans
Calculate and post cost-plus intercompany transactions, including mark-ups and related journal entries
Prepare intercompany journal entries, accruals, reclassifications and eliminations
Calculate and post cost allocations and recharges
Support month-end, quarter-end and year-end closing processes
Maintain and initiate intercompany agreements in cooperation with Legal teams
Ensure compliance with transfer pricing policies and group accounting standards
Participate in ERP (NetSuite) implementation and improvement of intercompany processes
Prepare documentation and support audits, tax reviews and treasury-related requests
Skills, Knowledge & Expertise
5+ years of accounting experience in international companies
Strong hands-on experience in intercompany accounting
Solid knowledge of IFRS and US GAAP
Experience with period close, intercompany reconciliations and eliminations
Experience with intercompany loans, interest calculations, cost-plus transactions, cost allocations and related journal entries
Participation in audits and preparation of supporting documentation
Experience working with ERP systems (NetSuite is a plus)
Confident and mature professional, able to work on equal terms with finance controllers
Fluent English
Why join us
Help us challenge injustice by creating fair choices for millions of people across 47 countries.
Develop your professional skills with access to mentoring, career consulting, and learning programs.
Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
Work alongside people who take initiative, speak openly, and challenge themselves to grow.
Improve your language skills through co-financed courses and internal speaking clubs.
Final benefits may vary depending on the location.
Location: Mexico City, Mexico
Workplace: onsite
We are looking for a Operations Specialist – Mexico is responsible for supporting the efficient day-to-day operations of the Mexico office and contributing to regional Operations activities across LATAM. The role ensures smooth office functioning by coordinating facilities management, vendor relationships, procurement, invoice processing, documentation, asset management, logistics, and employee support. The Specialist also assists with internal events, business visits, and operational projects, while maintaining accurate records, following internal procedures, and ensuring timely resolution of office, facility, and office-related issues.
Working closely with the Operations Business Partner (BP), OPS Manger the broader Operations team, local employees, regional stakeholders, and external suppliers, the Operations Specialist helps maintain a safe, organized, and productive workplace. The role requires a proactive, service-oriented, and process-driven approach, with a strong focus on accuracy, accountability, cross-functional collaboration, and continuous improvement. Knowledge of occupational Health and Safety (H&S) requirements and support in implementing relevant office safety procedures are also expected.
Key Responsibilities
Ensure the smooth daily functioning of the Mexico office, including workspace readiness, office supplies, snacks, meeting rooms, access management, and general facility needs.
Coordinate maintenance, cleaning, repairs, and other facility-related services, ensuring timely resolution of operational issues.
Manage office access keys and coordinate access arrangements for employees, visitors, and HQ guests.
Monitor office conditions and support the implementation of Health and Safety requirements, internal policies, and workplace standards.
Coordinate with local suppliers and service providers to ensure timely delivery of goods and services.
Support supplier sourcing, quotation collection, price comparisons, onboarding, and partnership discussions.
Manage the administrative flow of invoices, purchase requests, accounting approvals, and payment follow-ups in accordance with internal procedures.
Maintain an up-to-date vendor database and monitor service quality, contractual obligations, and payment statuses.
Support virtual office and coworking arrangements, including subscriptions, utilities, and related payments.
Create, organize, update, and archive physical and digital documentation in accordance with internal standards.
Maintain accurate office databases, asset inventories, budget trackers, supplier records, and operational task lists.
Support correspondence management, including receiving, scanning, distributing, sending, and archiving documents.
Prepare reports, spreadsheets, forms, presentations, dashboards, and visual summaries to support operational planning, budget monitoring, and management updates.
Support monitoring of the Mexico Operations budget, tracking expenses, invoices, payment statuses, and budget utilization.
Assist with invoice submissions, accounting approvals, accrual confirmations, and financial documentation.
Maintain accurate and up-to-date expense trackers and supporting records, identifying discrepancies or potential delays and escalating them when necessary.
Follow established procurement, payment, and budget control procedures to support cost efficiency and financial transparency.
Welcome new employees, visitors, and HQ guests, providing the necessary information, access, and office support.
Coordinate the distribution of office materials, recruitment-related supplies, and other resources required by employees and internal teams.
Manage snack inventory and replenishment, ensuring availability and appropriate distribution.
Respond to employee requests related to office facilities, equipment, access, and general operational needs.
Contribute to creating a welcoming, safe, and productive work environment that supports employee satisfaction and efficiency.
Assist in planning and executing internal events, Operations Summits, management visits, team activities, and other office-related initiatives.
Coordinate procurement, supplier arrangements, materials, workspace preparation, and logistical requirements for events.
Support travel and logistics for key operational projects when required.
Contribute to office improvement projects, workplace initiatives, and regional Operations activities, ensuring timely execution of assigned tasks.
Collaborate with Operations colleagues and stakeholders across Mexico, Brazil, Peru, Colombia, the USA, and other relevant locations.
Provide backup support during team members’ absences, helping ensure continuity of invoice processing, documentation, asset management, and other time-sensitive tasks.
Share regular updates on task progress, outstanding requests, potential risks, and operational blockers with the Operations BP and relevant stakeholders.
Skills, Knowledge & Expertise
Fluency in both English and Spanish, with the ability to communicate effectively with local and international stakeholders.
Strong organizational, time-management, and multitasking skills, with the ability to prioritize competing requests and meet deadlines.
High attention to detail and accuracy in managing financial records, documentation, equipment databases, and operational reports.
Strong ownership and accountability, with the ability to work independently, follow through on tasks, and escalate issues proactively.
Advanced proficiency in Microsoft Office, particularly Excel and PowerPoint, and strong working knowledge of Google Workspace.
Experience preparing spreadsheets, trackers, reports, dashboards, and professional presentations; knowledge of Canva is an advantage.
Good communication and stakeholder management skills, including experience coordinating with suppliers and internal teams.
A process-oriented mindset, with the ability to follow SOPs, identify inefficiencies, and recommend practical improvements.
A proactive, service-oriented, and solution-focused attitude, with flexibility to adapt to changing operational priorities.
Ability to handle equipment , company assets and office materials when required.
Basic knowledge of workplace Health and Safety practices and willingness to support the implementation of relevant procedures.
Job Benefits
Help us challenge injustice by creating fair choices for millions of people across 47 countries.
Develop your professional skills with access to mentoring, career consulting, and learning programs.
Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
Work alongside people who take initiative, speak openly, and challenge themselves to grow.
Improve your language skills through co-financed courses and internal speaking clubs.
Final benefits may vary depending on the location.
Location: Mexico City, Mexico
Workplace: hybrid
As our
Regional Operations Supervisor – Vehicle Branding
, you will own the end-to-end lifecycle of our vehicle branding initiatives across Latin America—from vendor management to driver activation and financial governance. You will serve as the operational bridge between fleet partners, call center teams, agencies, and key internal departments (Legal, Procurement, Finance) to maximize brand presence on the road.
Key Responsibilities
Regional Campaign Execution:
Oversee and manage vehicle branding projects end-to-end across multiple LATAM countries.
Vendor & Fleet Management:
Direct daily operations with external agencies, production vendors, and fleet partners for material manufacturing, wrapping, and quality control.
Performance & KPI Tracking:
Monitor and analyze monthly branding KPIs, wrap longevity, and campaign performance for each country and city.
Driver Acquisition & Call Center:
Manage call center workflows for driver outreach, wrap appointment scheduling, follow-ups, and driver onboarding.
Incentives & Payouts:
Structure, verify, and coordinate monthly driver branding incentives and payment distributions.
Budget & Financial Governance:
Manage branding budgets, Purchase Orders (POs), invoice matching, and monthly financial closures.
Cross-Functional Alignment:
Work closely with Legal, Procurement, and Finance on contracts, addendums, vendor onboarding, and payment processing.
Reporting & Dashboards:
Maintain and update operational trackers and reports for branded vehicles, driver statuses, payouts, and ROI.
Expansion & Launches:
Support new branding initiatives, strategic fleet partnerships, and city/country expansion launches across LATAM.
Skills, Knowledge & Expertise
Experience:
3+ years of experience in operations, project management, vendor management, logistics, fleet operations, or similar roles, ideally in a fast-paced, multi-country environment. Experience in Rideshare, Delivery, or Mobility tech is a huge advantage
Geographic Scope:
Proven track record working with or managing vendors and teams across LATAM markets.
Financial & Analytical Skills:
Experience managing budgets, POs, invoices, and tracking operational KPIs using Excel / Google Sheets.
Vendor Control:
Strong background in contract management, agency coordination, and physical production/wrap execution.
Languages:
Native/Fluent Spanish & Advanced English
Soft Skills:
Outstanding communication, cross-functional project management, problem-solving, and leadership abilities.
Job Benefits
Help us challenge injustice by creating fair choices for millions of people across 47 countries.
Develop your professional skills with access to mentoring, career consulting, and learning programs.
Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
Work alongside people who take initiative, speak openly, and challenge themselves to grow.
Improve your language skills through co-financed courses and internal speaking clubs.
Final benefits may vary depending on the location.
Location: Limassol, Cyprus
Workplace: hybrid
We are looking for a Strategy & Operations Manager to act as an independent execution and problem-solving partner to the business leadership team. This is not a traditional PMO role. The mandate is broader: create transparency, challenge performance, solve cross-functional problems, and make sure our most important initiatives actually get delivered.
You will work horizontally across Product, Operations, Commercial, Finance, Legal, and other functions, with visibility across the full portfolio of strategic initiatives. Your job is simple to describe but difficult to execute: know what matters, know what is happening, identify what is not working, and drive it to resolution.
Key Responsibilities
1. Own strategic execution
Maintain an end-to-end view of the business's most critical initiatives and their performance.
Translate strategic priorities into clear projects, milestones, owners, KPIs, and deadlines.
Drive high-priority projects directly when dedicated ownership is missing or additional execution power is required.
Ensure commitments turn into measurable outcomes-not just meetings, updates, and presentations.
Step into stalled or ambiguous initiatives and drive them back to execution.
2. Act as an independent performance partner
Build a fact-based view of whether projects, teams, and initiatives are delivering against expectations.
Challenge assumptions, timelines, priorities, and reported progress when necessary.
Identify gaps between reported status and actual business impact.
Diagnose underperformance and distinguish between strategy, execution, ownership, resource, and capability problems.
Escalate material risks early and ensure corrective actions are defined and executed.
3. Solve cross-functional problems
Step into the "messy middle" between functions where ownership is unclear and execution gets stuck.
Structure ambiguous problems quickly and turn them into actionable decisions.
Align Product, Operations, Finance, Legal, Commercial, and other stakeholders around a single execution path.
Identify blockers, resolve dependencies, and drive decisions with pace.
Act as a neutral partner focused on the overall business outcome rather than the interests of an individual function.
4. Build execution discipline
Establish a lightweight but rigorous operating rhythm for strategic initiatives.
Create a single source of truth for priorities, status, decisions, risks, and dependencies.
Ensure every critical initiative has clear ownership, measurable outcomes, and transparent progress.
Run project and portfolio reviews focused on decisions and actions rather than status reporting.
Continuously improve how the organisation manages projects and executes strategic priorities.
5. Support strategic decision-making
Turn complex operational and performance data into clear management insights.
Build business cases and conduct quantitative and qualitative analysis for major strategic decisions.
Evaluate new opportunities, growth bets, and operating-model improvements.
Prepare concise, decision-oriented materials for senior leadership.
Connect strategy with execution: understand not only what we should do, but whether and how the organisation can actually deliver it.
What success looks like
Success in this role is not measured by the number of projects tracked or meetings facilitated. It is measured by:
Transparency - leadership always knows the real status of critical priorities.
Accountability - every important outcome has an owner, deadline, and measurable result.
Speed - blockers and unresolved decisions do not remain unresolved for weeks.
Execution quality - strategic initiatives move from discussion to implementation.
Business impact - the portfolio delivers measurable improvements in growth, efficiency, quality, or scalability.
Qualifications
You should be:
Extremely structured and comfortable bringing order to ambiguity.
Strong in project and program management, with the ability to lead multiple critical initiatives simultaneously.
Highly analytical and able to independently challenge numbers, assumptions, and conclusions.
Comfortable working directly with senior leaders and holding stakeholders accountable.
Able to influence without formal authority.
Pragmatic and execution-oriented-you naturally move from discussion to decision to action.
Comfortable entering unfamiliar areas, learning quickly, and solving problems independently.
Strong at communicating complex topics simply and concisely.
Naturally curious and persistent: when something does not make sense, you keep digging until it does.
The ideal candidate does not simply track the business. They help the business execute better.
Why join us
Help us challenge injustice by creating fair choices for millions of people across 47 countries.
Develop your professional skills with access to mentoring, career consulting, and learning programs.
Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
Work alongside people who take initiative, speak openly, and challenge themselves to grow.
Improve your language skills through co-financed courses and internal speaking clubs.
Annual salary from 75 600 EUR gross
Final benefits may vary depending on the location.
Location: New Delhi, India
Workplace: remote
Intercompany Accountant role focused on end-to-end accounting of intercompany transactions within an international group. The position covers services, loans, royalties and cost allocations, period close, reconciliations, interest accruals, eliminations, and audit support. The role works closely with Finance Controllers, Tax, Treasury and Legal teams, participates in ERP (NetSuite) implementation, and requires a confident professional able to navigate differences between local accounting and US GAAP.
Key Responsibilities
Record and manage all intercompany transactions across the group
Ensure accuracy of primary documentation and compliance with intercompany agreements
Perform monthly and quarterly intercompany reconciliations and resolve discrepancies
Calculate and accrue interest on intercompany loans
Calculate and post cost-plus intercompany transactions, including mark-ups and related journal entries
Prepare intercompany journal entries, accruals, reclassifications and eliminations
Calculate and post cost allocations and recharges
Support month-end, quarter-end and year-end closing processes
Maintain and initiate intercompany agreements in cooperation with Legal teams
Ensure compliance with transfer pricing policies and group accounting standards
Participate in ERP (NetSuite) implementation and improvement of intercompany processes
Prepare documentation and support audits, tax reviews and treasury-related requests
Skills, Knowledge & Expertise
5+ years of accounting experience in international companies
Strong hands-on experience in intercompany accounting
Solid knowledge of IFRS and US GAAP
Experience with period close, intercompany reconciliations and eliminations
Experience with intercompany loans, interest calculations, cost-plus transactions, cost allocations and related journal entries
Participation in audits and preparation of supporting documentation
Experience working with ERP systems (NetSuite is a plus)
Confident and mature professional, able to work on equal terms with finance controllers
Fluent English
Why join us
Help us challenge injustice by creating fair choices for millions of people across 48 countries.
Develop your professional skills with access to mentoring, career consulting, and learning programs.
Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
Work alongside people who take initiative, speak openly, and challenge themselves to grow.
Improve your language skills through co-financed courses and internal speaking clubs.
Final benefits may vary depending on the location.
Location: Guatemala
Workplace: hybrid
We are expanding our Ride-Hailing Department and we're looking for a
Business Operations Specialist
to be responsible for managing our driver operations process in their given region.
Key Responsibilities
Organize and Optimize Engagement Processes
Coordinate strategies to attract, activate, reactivate, and retain drivers
Lead initiatives to maximize driver lifecycle value, from first contact to long-term engagement
Lead and Motivate the Team
Lead and manage a team of agents focused on driver engagement
Conduct training sessions to develop key skills for user acquisition and activation
Foster a motivating and high-performance team environment
Manage KPIs and Funnel Efficiency
Monitor and optimize the entire driver funnel: from app installation to completing successful orders
Track and improve territory KPIs
Design and execute action plans to improve key metrics
Implement Motivational Programs
Create and execute incentive programs to boost agent and driver performance
Share performance feedback and insights to encourage continuous improvement
Support Activation & Reactivation Strategies
Assist in launching, adapting, and enhancing strategies for driver activation/reactivation
Manage third-party partnerships to increase the number of new drivers onboarded
Monitor CRM & Communication Quality
Oversee call scripts and AI-driven communication tools
Continuously test and refine communication approaches for optimal user experience
Ensure all touchpoints deliver high-quality interactions
Execute City Launches
Travel within the country to support on-the-ground efforts for new city launches
Organize and lead local driver recruitment campaigns
Market Monitoring & Cross-Functional Collaboration
Stay on top of competitor activity (bonuses, offers, etc.)
Ensure seamless cross-functional communication with internal stakeholders to align strategies and priorities
Skills, Knowledge & Expertise
Advanced English proficiency: Both written and verbal communication skills are required
Strong understanding of the sales funnel and how it applies to driver acquisition
Proven customer relationship management skills, particularly in managing large-scale recruitment efforts
Experience in sales or recruitment, with a focus on meeting targets and performance optimization
Intermediate or Advanced Excel skills, with the ability to analyze data, create reports, and track KPIs
Availability for business travel to manage recruitment activities across different regions
Degree in Business Administration, Marketing, or a related field (either in progress or completed)
Sales team management experience is highly desirable, particularly in recruitment or acquisition environments
Strong analytical and problem-solving skills to address challenges in driver recruitment and recommend improvements
Adaptability and flexibility in a fast-paced environment with evolving recruitment demands and market conditions
Knowledge of local transportation regulations and market trends would be a plus
Why join us
Help us challenge injustice by creating fair choices for millions of people across 47 countries.
Develop your professional skills with access to mentoring, career consulting, and learning programs.
Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
Work alongside people who take initiative, speak openly, and challenge themselves to grow.
Improve your language skills through co-financed courses and internal speaking clubs.
Final benefits may vary depending on the location.
Location: Limassol, Cyprus
Workplace: hybrid
Intercompany Accountant role focused on end-to-end accounting of intercompany transactions within an international group. The position covers services, loans, royalties and cost allocations, period close, reconciliations, interest accruals, eliminations, and audit support. The role works closely with Finance Controllers, Tax, Treasury and Legal teams, participates in ERP (NetSuite) implementation, and requires a confident professional able to navigate differences between local accounting and US GAAP.
Key Responsibilities
Record and manage all intercompany transactions across the group
Ensure accuracy of primary documentation and compliance with intercompany agreements
Perform monthly and quarterly intercompany reconciliations and resolve discrepancies
Calculate and accrue interest on intercompany loans
Calculate and post cost-plus intercompany transactions, including mark-ups and related journal entries
Prepare intercompany journal entries, accruals, reclassifications and eliminations
Calculate and post cost allocations and recharges
Support month-end, quarter-end and year-end closing processes
Maintain and initiate intercompany agreements in cooperation with Legal teams
Ensure compliance with transfer pricing policies and group accounting standards
Participate in ERP (NetSuite) implementation and improvement of intercompany processes
Prepare documentation and support audits, tax reviews and treasury-related requests
Skills, Knowledge & Expertise
5+ years of accounting experience in international companies
Strong hands-on experience in intercompany accounting
Solid knowledge of IFRS and US GAAP
Experience with period close, intercompany reconciliations and eliminations
Experience with intercompany loans, interest calculations, cost-plus transactions, cost allocations and related journal entries
Participation in audits and preparation of supporting documentation
Experience working with ERP systems (NetSuite is a plus)
Confident and mature professional, able to work on equal terms with finance controllers
Fluent English
Why join us
Help us challenge injustice by creating fair choices for millions of people across 47 countries.
Develop your professional skills with access to mentoring, career consulting, and learning programs.
Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
Work alongside people who take initiative, speak openly, and challenge themselves to grow.
Improve your language skills through co-financed courses and internal speaking clubs.
Annual salary from 41 200 EUR gross
Final benefits may vary depending on the location.
Location: Limassol, Cyprus
Workplace: hybrid
We are looking for a data-driven
Operations & Revenue Manager
to own marketplace performance, pricing effectiveness, and revenue optimization across international markets.
In this role, you will be responsible for managing supply-demand balance, optimizing pricing and incentive levers, and driving sustainable, profitable growth at the city and country level.
You will act as a key business owner for market performance, working closely with Analytics, Product, Finance, and Regional Operations to translate data insights into concrete operational and pricing actions.
Key Responsibilities
Marketplace Performance Ownership
Own end-to-end performance of assigned markets or order types against key KPIs (growth, revenue, utilization, margins etc).
Monitor market or order type health through core marketplace metrics and identify performance gaps, risks, and opportunities.
Drive corrective actions and optimization initiatives to improve efficiency and profitability.
Pricing & Revenue Optimization
Define, test, and optimize pricing levers based on local market dynamics and business objectives.
Evaluate pricing impact on rider behavior, supply engagement, and overall marketplace balance.
Partner with Product and Analytics to implement pricing logic and ensure correct execution in systems.
Supply & Demand Management
Analyze supply-demand dynamics to maintain a healthy and efficient marketplace.
Recommend actions to improve availability, utilization, and service reliability.
Coordinate with regional operations teams to adapt strategies to local constraints and conditions.
Analytics & Decision Support
Use data and dashboards to track performance, diagnose issues, and inform decision-making.
Partner with Finance and Analytics on investment analysis, market business cases, and performance reviews.
Prepare clear, structured insights and recommendations for senior stakeholders.
Cross-Functional Collaboration
Act as a key interface between Operations, Product, Analytics, Finance, and Regional teams.
Align stakeholders around priorities, timelines, and expected outcomes.
Drive execution of cross-functional initiatives from problem definition to post-implementation review.
Skills, Knowledge & Expertise
2+ years of experience in operations, revenue management, strategy, analytics, or consulting (marketplace or mobility experience is a strong plus).
Strong analytical skills and experience working with large datasets to drive business decisions.
Proficient in Excel and SQL; experience with BI tools (Power BI, Tableau) required; Python is a plus.
Solid understanding of unit economics, pricing mechanics, and marketplace dynamics.
Comfortable owning ambiguous problem spaces and driving decisions in a fast-paced environment.
Strong stakeholder management and communication skills.
Structured thinker with a bias toward execution and measurable impact.
Why join us
Help us challenge injustice by creating fair choices for millions of people across 47 countries.
Develop your professional skills with access to mentoring, career consulting, and learning programs.
Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
Work alongside people who take initiative, speak openly, and challenge themselves to grow.
Improve your language skills through co-financed courses and internal speaking clubs.
Annual salary from 64 700 EUR gross.
Final benefits may vary depending on the location.
Location: Manchester, United Kingdom
Our Global Structure
Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.
The Company
Deliveroo is a multi-award winning, international food business and one of the most successful recent technology companies to come out of the UK. We are on a mission to transform the way customers eat, just as Airbnb has for travel and Amazon has for e-commerce. Our aim is to bring great food to customers as fast as possible and in less than 30 minutes. Whether you want Pad Thai in the evening, a salad at lunch or forgot some key grocery items, we’ve got it covered.
The Team
The Small Medium Business (SMB) teams are responsible for Deliveroo’s relationships with thousands of independent restaurant and retail partners that operate on the Deliveroo marketplace in a number of markets across Europe, ensuring that they continue to grow and operate efficiently. The SMB team spans the full life-cycle of partner interactions from initial acquisition, on-boarding, reactive support and proactive account management. The Sales team is the start of our funnel, consisting of inbound and outbound teams for all of Deliveroo’s EU markets (UK, Ireland, France, Italy and Belgium), across the restaurant, grocery and retail verticals.
The Role
As a Sales Operations Manager you will oversee and develop high-performing operational teams while designing and delivering long-term strategic frameworks to enhance commercial performance. As an Operations Manager, you will work closely with the function leads to ensure the operation is both efficient and high performing. You will strive for excellence by understanding stakeholder requirements and support on delivering operational initiatives that drive performance. Based in Manchester, 3 days a week onsite.
Core Responsibilities
Operational Leadership
Guide daily activities across operational functions, ensuring quality and quantity of sales volume, adherence to performance targets, and seamless cross-team collaboration
Championing change and leading on identifying new ways of working in collaboration with other Deliveroo functions to ensure we have the right tools and content to support our agents in delivering the right partner outcomes
Coach, mentor, and develop team members, cultivating an inclusive and accountable environment focused on continuous improvement.
Strategic Planning
Define and translate medium to long-term strategies into actionable business plans that drive commercial objectives—such as revenue growth, profitability, and efficiency.
Monitor KPIs and financial metrics, using insights to adjust processes, manage risk, and support strategic decision-making and effective planning processes
Collaborate with senior leadership to align commercial strategy with operational capabilities and resource allocation
Stakeholder Engagement & Communication
Drive transformation and continuous improvement initiatives, integrating new technologies and operational models that support commercial targets.
Communicate strategic plans, performance trends, and operational insights to executive teams, commercial partners, and frontline staff
What You’ll Be Doing
Supporting the day-to-day Contact Centre operations ensuring the teams are set up for success in order to deliver our monthly, quarterly and annual commercial objectives
Designing and implementing new strategic initiatives across the centre ensuring cross functional alignment and coaching teams to embed new ways of working.
Delivering the operational strategy for the EU hub, ensuring local programs are executed efficiently including but not limited to implementation of product launches, identifying skill gaps, creating and implementing local incentives that drive performance.
Championing change and leading on identifying new ways of working in collaboration with other Deliveroo functions to ensure we have the right tools and content to support our agents in acquiring new partners
Partnering with the central teams to build robust plans that support driving change in the hub; through better engagement, improved efficiencies or increased capabilities.
Acting as a mentor and senior lead to junior Team Leads.
Collaborate with Learning and Development to ensure content of training materials and programmes is of maximum value to staff
The Candidate
This is a fast-paced role which will require an individual that can balance a number of competing priorities whilst remaining focused on core performance indicators. The candidate will be passionate about delivering initiatives that drive performance across the operation and will be someone who is innovative in their approach. The successful candidate will have a keen eye for detail and will be someone who has strong stakeholder management skills.
The required skills include:
Good organisational skills with the ability to balance multiple priorities in a live operational environment
Strong written and verbal communication skills
Proven ability to lead and deliver complex plans against deadlines ensuring a clear prioritisation model is implemented
Strong eye to detail with proven ability to think outside of the box in order to create long term solutions
A self-starter; proactive & always thinking of what the next step needs to be in order to future proof
Exceptional stakeholder management, with resilience & maturity to face challenges from senior members of the business & deliver a positive outcome
The desired experiences include:
Minimum 3 years of experience in function that is focused on driving performance improvements
Minimum 5 years in people leadership roles
Experience working within Contact Centre environments
Experience within high velocity sales management role, able to gain insight from the ear test as well as through data and feedback
Why Deliveroo?
Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible. We give people the opportunity to eat what they want, when and where they want it.
We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, seeking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.
Diversity, Equity and Inclusion
At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.
We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.
If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!
Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at
careersatdoordash.com/recruitment-scam-awareness
.
Limassol, Cyprus; Relocation support (if applicable), including an entry permit, relocation bonus, flight tickets, and airport pickup
ГибридAlmaty, Kazakhstan
ОфисAlmaty, Kazakhstan
ОфисMexico City, Mexico
ГибридMexico City, Mexico
ГибридLimassol, Cyprus
УдалённоNew Delhi, India
ГибридGuatemala
ГибридLimassol, Cyprus
ГибридLimassol, Cyprus
Manchester, United Kingdom; We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief
