Location: London, England, United Kingdom
Opportunity
Reporting to the Group Head of ICT Infrastructure, the Disaster Recovery & Business Continuity Engineer will be responsible for designing, embedding, and continuously strengthening Brunswick’s Disaster Recovery and operational resilience capability across our global technology estate.
This is both a strategic and hands-on engineering role focused on ensuring Brunswick can recover rapidly and effectively from cyber incidents, ransomware, system outages, infrastructure failure, or wider operational disruption. The successful candidate will help move the organisation from documented recovery intent to fully engineered, tested, and measurable recovery capability.
Working closely with Technology, Security, and business stakeholders, you will design and validate recovery strategies that safeguard client delivery, protect data integrity, and maintain operational continuity. You will own the BC/DR roadmap, ensuring recovery planning evolves in line with emerging cyber threats, business growth, and changes to our technology landscape.
This is a critical role for an experienced infrastructure engineer with a strong resilience mindset who is motivated to build and mature a foundational safeguard within a global professional services firm.
About the Role
We are a key service provider to the business, delivering ICT services to colleagues across 27 offices globally. Our ICT department comprises Security, Infrastructure, Service, Applications, AI and Programme Management teams working collaboratively to deliver secure, reliable, and resilient technology services.
Your day-to-day responsibilities will include:
Own and develop Brunswick’s Business Continuity and Disaster Recovery strategy across infrastructure and business critical platforms.
Design and implement resilient architectures that minimise impact from cyber attack, ransomware, infrastructure failure, or cloud disruption.
Define and continuously refine Recovery Point Objectives (RPO) and Recovery Time Objectives (RTO) across critical services.
Conduct regular disaster recovery testing, cyber incident simulation exercises, and failover validation.
Work closely with the ICT Security team to integrate BCDR planning into broader cyber defence and incident response frameworks.
Assess and reduce cyber related operational risk by validating backup integrity, isolation controls, and recovery sequencing.
Develop structured playbooks for recovery from ransomware, identity compromise, large-scale outage, and data loss scenarios.
Provide technical leadership during major incidents, acting as a resilience SME during cyber or operational crises.
Ensure new systems, projects, and architectural changes are designed with resilience and recoverability embedded by default.
Maintain detailed documentation covering recovery workflows, escalation models, and crisis communication pathways.
Build strong internal recovery capability, reducing reliance on external providers during high-pressure situations.
Partner with senior stakeholders to ensure recovery capabilities meet client, regulatory, and governance expectations.
What We're Looking For
Broad technical We are seeking an experienced infrastructure engineer with a strong cyber resilience mindset and a proactive approach to operational risk reduction.
Minimum experience and capabilities:
5+ years’ experience in infrastructure engineering within a hybrid cloud environment.
Demonstrable experience designing and implementing Disaster Recovery and Business Continuity frameworks.
Strong understanding of cyber threat vectors, particularly ransomware, identity compromise, and cloud service disruption.
Experience supporting or participating in cyber incident response and post-incident recovery.
Deep understanding of backup integrity, replication strategies, failover architectures, and high-availability design.
Experience defining and managing RPO and RTO in enterprise environments.
Ability to assess technical risk and design pragmatic, resilient recovery strategies.
Strong cross functional collaboration skills, particularly with Security and senior leadership.
Calm, structured, and analytical under pressure.
Strong written documentation skills, capable of producing executive ready recovery and resilience documentation.
Appreciation of regulatory, client, and governance expectations around operational resilience and cyber preparedness.
Desirable:
Certifications in cloud architecture, cybersecurity, or business continuity disciplines.
Experience in professional services or highly client-facing environments.
Experience leading structured disaster recovery or cyber simulation exercises.
Experience implementing, operating, or continuously improving a Business Continuity and Disaster Recovery framework aligned with ISO 27001 requirements.
Experience supporting ISO 27001 certification or surveillance audits, including maintaining BC/DR controls, evidence, risk treatment actions, testing records, and continual improvement plans.
Why join us
Whether you are joining a client facing team, a core services team, or starting out on your professional career journey, joining Brunswick unlocks a range of employee benefits to support your financial future, health and wellness, family and community and continuous professional development.
About Brunswick
Brunswick is a global advisory firm. We help companies tackle high-stakes issues, navigate complex stakeholder relationships, and deliver high-impact outcomes.
Our clients value our ability to anticipate, shape, and respond to the key players and forces in the financial and investment arena, regulatory and geopolitical universe, NGO community, workforce and beyond. They rely on us for deep experience, fresh perspectives and original thinking. So, in Brunswick you will find an exceptional range of experience and talent with a rich mix of backgrounds. From the beginning, we have prioritized attracting, developing, and retaining the best professionals in the industry, united by a culture of inclusivity, excellence, and intellectual curiosity.
Founded in 1987 in London, the firm has organically grown to 27 offices in 18 countries across the Americas, Europe, Middle East, Africa, Asia and Australia. We operate as a “one-firm firm” with no individual profit centers. This allows us to assemble fully integrated, bespoke teams for each client, able to draw on the full resources of Brunswick anywhere in the world.
Brunswick is an equal opportunity employer. All qualified applicants will be considered without regard to race, religion, color, national origin, gender, sexual orientation, age, disability, pregnancy, genetic information, or any other status protected by applicable law. Please read our
Global Privacy Notice
to understand how your data is managed.
Location: Remote - EMEA; Spain; Germany
Workplace: Remote
Qdrant is an open-source vector search engine powering the next generation of AI applications, from semantic search and retrieval-augmented generation (RAG) to AI agents and real-time recommendations.
Trusted by global leaders like Canva, HubSpot, Tripadvisor, Bosch, and Deutsche Telekom, we’re building the retrieval infrastructure layer for modern AI. Recently raising $50M in Series B funding, we are growing rapidly and committed to transforming how AI understands and interacts with data.
As a remote-first company, we believe diverse backgrounds, perspectives, and experiences fuel innovation. Here, you’ll own meaningful work, tackle challenges, and grow alongside passionate individuals dedicated to shaping the future of AI.
THE TEAM AND YOUR IMPACT
Qdrant Cloud is growing fast, and most of the new product features on our 2027 roadmap land with this team. That means a lot of new work: cross-region replication, disaster recovery and new ways to manage clusters.
This role is for engineers who like hard distributed systems problems, write Go every day, and want their code to manage real customer databases in production.
WHAT YOU WILL OWN
- Design and build features in our Kubernetes operator and control-plane services, in Go.
- Own the full cluster lifecycle: provisioning, scaling, upgrades, configuration changes, backups and restores.
- Design APIs and integrations that let people, and more and more AI agents, manage Qdrant Cloud.
- Close the feature gaps between Hybrid Cloud and our managed cloud, and extend Private Cloud.
- Make cluster operations safe by default: controlled rollouts, minimal disruption to customers and clear failure handling.
- Take part in on-call for the services you build, including incident response and root cause analysis.
- Work closely with other teams (Operations, Platform, and Billing & IAM teams, Product and Support).
WHO YOU ARE
- 5+ years of software engineering experience, with a good part of it on infrastructure, platform or distributed systems.
- Strong proficiency in Go.
- Experience building Kubernetes operators, controllers or similar orchestration services (reconciliation loops, retries, recovering from partial failures).
- Strong understanding of distributed systems: consistency, failure handling, replication.
- Hands-on experience with at least one major cloud provider (AWS, GCP or Azure).
- Experience designing APIs (gRPC or REST) and with CI/CD and automated testing.
- Comfortable participating in on-call rotations and handling production incidents.
- Ownership mindset and clear communication skills.
NICE TO HAVE
- Experience running stateful workloads or databases on Kubernetes.
- Background in database, storage or DBaaS products.
- Experience with backup, replication or disaster recovery systems.
- Experience with Prometheus, Grafana, OpenTelemetry or similar tooling.
- Contributions to open-source projects, especially in the Kubernetes ecosystem.
WHY JOIN US
- A remote-first, international team working on cutting-edge AI infrastructure.
- A competitive salary with additional perks.
- Flexible working hours and async-friendly culture.
- High ownership and real impact.
- Open-source, engineering-driven culture.
- Choose your own laptop equipment.
For US-based full-time employees, we also offer a comprehensive benefits package including 401k match, health, dental, and vision insurance, plus flexible PTO policy.
Qdrant is an equal-opportunity employer. We believe the best ideas come from diverse teams, and we actively welcome applicants from all backgrounds. If this role excites you but you don't check every single box, we'd still love to hear from you! We don't want to miss out on great people because of a checklist.
Come build with us!
FOR INFORMATION ON HOW WE HANDLE YOUR PERSONAL DATA, PLEASE REFER TO OUR RECRUITMENT PRIVACY POLICY https://qdrant.tech/legal/recruitment-privacy-policy/
#LI-REMOTE
Location: United Kingdom
Workplace: remote
*ALL CANDIDATES MUST BE LOCATED IN THE UNITED KINGDOM*
About Intermedia:
Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years!
Are you looking for a company where
YOUR VOICE
is heard? Where you can
MAKE
A
DIFFERENCE?
Do you
THRIVE
in a
FAST-PACED
work environment? Do you wake every morning
EXCITED
to work with
GREAT
PEOPLE
and create
SUCCESS
TOGETHER?
Then Intermedia is the place for you.
Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back!
Are you ready to dive into the world of DevOps and make a tangible impact?
About the Role:
The Unite Services & Unite Integrations teams build and operate the backend platforms that power the Unite app (messenger) and integrations ecosystem. This includes:
Integration APIs and microservices
Multi-region Kubernetes clusters (cloud & on‑prem)
CI/CD and GitOps tooling (GitHub-centric)
Internal Developer Platform (IDP) components
Critical shared infrastructure (RTE, Redis, Harbor, Consul, Chart Museum, API Gateway, etc.)
We are looking for a Team Lead DevOps Engineer to take over the hands‑on technical and leadership scope: owning reliability, security, and operational efficiency for Unite Services & Unite Integrations, while leading a small DevOps team.
You will be the go‑to person for Kubernetes, GitHub-based CI/CD, disaster recovery, security hardening, and platform-wide DevOps practices.
What you will be doing:
Team Leadership & Ownership
Lead and grow a small DevOps engineering team supporting Unite Services and Unite Integrations.
Drive team planning and execution across operational efficiency, security, reliability, and platform maturity epics (e.g., quarterly OKRs/initiatives).
Provide technical mentorship on Kubernetes, GitHub, CI/CD, and cloud infrastructure.
Collaborate closely with Engineering, SRE, Security, and Ops on roadmap, incident resolution, and cross-team initiatives.
Platform Operations (UST / Unite Services / Integrations)
Own the operational health of Unite Services and Unite Integrations: Lead production deployments and release processes for backend services (e.g., Unite Notifications, integrations platform, Salesforce-related services).
Oversee multi-environment support (DEV/QA/PROD and special environments like RTE).
Kubernetes, Cloud & On‑Prem Infrastructure
Operate and evolve Kubernetes clusters (cloud and on‑prem), including:
Cluster upgrades and migration playbooks
Ingress/Nginx and service mesh / networking changes
Resource/capacity optimization (CPU throttling, scaling, etc.)
Manage supporting infrastructure for Unite platforms:
Redis, Consul, Harbor, Chart Museum, API gateways, message queues (e.g., RabbitMQ)
Contribute to and adopt Internal Developer Platform (IDP) capabilities (e.g., API Gateway, Apache Flink management, Crossplane-based infrastructure).
CI/CD, GitOps & Tooling
Lead migration and consolidation of repos and pipelines to GitHub (from TFS/Azure DevOps and others).
Design, implement, and maintain GitHub-based CI/CD:
GitHub Actions workflows
Self-hosted GitHub runners (including K8s-based and Windows runners)
Versioning and branching strategies
Introduce and maintain GitOps practices for infrastructure and application deployments.
Automate repetitive tasks and operational workflows via scripting and infrastructure-as-code.
Security, Compliance & Reliability
Drive security initiative epics (e.g., Ransomware preparedness, vulnerability remediation like Redis Lua RCE, tagging in Qualys/CrowdStrike).
Work with Security to design and implement:
Rate limiting, WAF rules, and API protection (e.g., Cloudflare for SCIM and public APIs)
Secrets management and secure configuration
Define and execute disaster recovery and ransomware recovery strategies for UST / Unite Services / Integrations.
Improve reliability and quality of platforms via SLIs/SLOs, operational runbooks, and post-incident improvements.
Observability, Incident Management & Runbooks
Own observability for Unite Services and Unite Integrations:
Metrics, logs, traces (e.g., Prometheus, Grafana, ELK, etc.)
Dashboards for capacity (Kubernetes CPU usage, throttling, etc.) and error budgets
Lead incident response for platform issues:
Triage, mitigation, communication, and follow-up actions
Coordination with product/engineering teams during outages
Create and maintain detailed runbooks and recovery procedures, especially for:
RTE environment, K8s clusters, Harbor, Consul, Chart Museum
Disaster recovery and ransomware scenarios
Documentation & Process
Produce and maintain clear, actionable documentation:
Infrastructure design and configuration
CI/CD and GitOps processes
Recovery and maintenance procedures
RFCs for new platform capabilities (e.g., API Gateway, Apache Flink)
Contribute to process improvements in CI/CD, deployment strategies, and developer experience.
Help define and maintain product maturity models for Unite Integrations and related platforms.
What you will bring to the role:
Technical Skills
Strong background in platform / DevOps engineering for complex distributed systems.
Deep understanding of infrastructure components: compute, networking, storage, DNS, certificates, load balancing, and how they interact.
Kubernetes & Containers
Deep knowledge of Kubernetes (cluster operations, upgrades, scaling, security, ingress, RBAC).
Experience with Docker/containerization in production.
Cloud & On‑Prem
Solid experience with at least one major cloud provider (Azure preferred; AWS or GCP a plus).
Comfort working in hybrid environments (cloud + on‑prem).
CI/CD & GitHub
Strong experience designing and running CI/CD pipelines.
Hands-on with GitHub Actions and self-hosted runners (including scaling and security).
Experience with other CI/CD tools (Azure DevOps, GitLab, ArgoCD) is a plus.
Infrastructure as Code & Automation
Proficiency with IaC tools (Terraform, Crossplane, Helm, etc.).
Strong scripting/coding skills (e.g., Python, Go, Bash, PowerShell) to automate complex operational workflows.
Config Management
Experience with tools like Ansible, Chef, or similar for configuration management and automation.
Observability & Monitoring
Experience with Prometheus, Grafana and centralized logging stacks (e.g., ELK, Splunk or similar).
Ability to build meaningful dashboards and alerts, and interpret telemetry to drive improvements.
Security & Compliance
Understanding of security best practices across network, infrastructure, and application layers.
Experience with WAFs, rate limiting, vulnerability management tools (e.g., Qualys, CrowdStrike) is a plus.
Leadership & Collaboration
Proven experience leading DevOps / platform teams or being a strong technical lead.
Ability to mentor engineers and raise the technical bar for the team.
Experience leading small/medium-sized projects using Agile/Scrum or similar methodologies.
Strong communication skills, able to translate technical constraints into clear options and decisions for stakeholders.
Demonstrated ability to own outcomes: from design through implementation, rollout, and ongoing operations.
Strong troubleshooting skills and calm under pressure during incidents.
Nice to Have
Experience defining or implementing Internal Developer Platforms.
Experience with API Gateway and stream processing platforms (e.g., Apache Flink).
Background in ransomware preparedness, disaster recovery planning, or business continuity for critical systems.
Experience operating systems at multi-region or multi-tenant scale.
Diversity, Inclusion, and Equal Opportunity
We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Location: Portugal
Workplace: remote
*ALL CANDIDATES MUST BE LOCATED IN PORTUGAL*
About Intermedia:
Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years!
Are you looking for a company where
YOUR VOICE
is heard? Where you can
MAKE
A
DIFFERENCE?
Do you
THRIVE
in a
FAST-PACED
work environment? Do you wake every morning
EXCITED
to work with
GREAT
PEOPLE
and create
SUCCESS
TOGETHER?
Then Intermedia is the place for you.
Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back!
Are you ready to dive into the world of DevOps and make a tangible impact?
About the Role:
While
primarily remote
, this role requires occasional visits to the office in Coimbra. We plan to open offices in Aveiro and Porto in the future. This approach gives team members the flexibility to
work remotely
while also coming together in the office for collaboration and teamwork.
The Unite Services & Unite Integrations teams build and operate the backend platforms that power the Unite app (messenger) and integrations ecosystem. This includes:
Integration APIs and microservices
Multi-region Kubernetes clusters (cloud & on‑prem)
CI/CD and GitOps tooling (GitHub-centric)
Internal Developer Platform (IDP) components
Critical shared infrastructure (RTE, Redis, Harbor, Consul, Chart Museum, API Gateway, etc.)
We are looking for a Sr. DevOps Engineer, Team Lead to take over the hands‑on technical and leadership scope: owning reliability, security, and operational efficiency for Unite Services & Unite Integrations, while leading a small DevOps team.
You will be the go‑to person for Kubernetes, GitHub-based CI/CD, disaster recovery, security hardening, and platform-wide DevOps practices.
What you will be doing:
Team Leadership & Ownership
Lead and grow a small DevOps engineering team supporting Unite Services and Unite Integrations.
Drive team planning and execution across operational efficiency, security, reliability, and platform maturity epics (e.g., quarterly OKRs/initiatives).
Provide technical mentorship on Kubernetes, GitHub, CI/CD, and cloud infrastructure.
Collaborate closely with Engineering, SRE, Security, and Ops on roadmap, incident resolution, and cross-team initiatives.
Platform Operations (UST / Unite Services / Integrations)
Own the operational health of Unite Services and Unite Integrations: Lead production deployments and release processes for backend services (e.g., Unite Notifications, integrations platform, Salesforce-related services).
Oversee multi-environment support (DEV/QA/PROD and special environments like RTE).
Kubernetes, Cloud & On‑Prem Infrastructure
Operate and evolve Kubernetes clusters (cloud and on‑prem), including:
Cluster upgrades and migration playbooks
Ingress/Nginx and service mesh / networking changes
Resource/capacity optimization (CPU throttling, scaling, etc.)
Manage supporting infrastructure for Unite platforms:
Redis, Consul, Harbor, Chart Museum, API gateways, message queues (e.g., RabbitMQ)
Contribute to and adopt Internal Developer Platform (IDP) capabilities (e.g., API Gateway, Apache Flink management, Crossplane-based infrastructure).
CI/CD, GitOps & Tooling
Lead migration and consolidation of repos and pipelines to GitHub (from TFS/Azure DevOps and others).
Design, implement, and maintain GitHub-based CI/CD:
GitHub Actions workflows
Self-hosted GitHub runners (including K8s-based and Windows runners)
Versioning and branching strategies
Introduce and maintain GitOps practices for infrastructure and application deployments.
Automate repetitive tasks and operational workflows via scripting and infrastructure-as-code.
Security, Compliance & Reliability
Drive security initiative epics (e.g., Ransomware preparedness, vulnerability remediation like Redis Lua RCE, tagging in Qualys/CrowdStrike).
Work with Security to design and implement:
Rate limiting, WAF rules, and API protection (e.g., Cloudflare for SCIM and public APIs)
Secrets management and secure configuration
Define and execute disaster recovery and ransomware recovery strategies for UST / Unite Services / Integrations.
Improve reliability and quality of platforms via SLIs/SLOs, operational runbooks, and post-incident improvements.
Observability, Incident Management & Runbooks
Own observability for Unite Services and Unite Integrations:
Metrics, logs, traces (e.g., Prometheus, Grafana, ELK, etc.)
Dashboards for capacity (Kubernetes CPU usage, throttling, etc.) and error budgets
Lead incident response for platform issues:
Triage, mitigation, communication, and follow-up actions
Coordination with product/engineering teams during outages
Create and maintain detailed runbooks and recovery procedures, especially for:
RTE environment, K8s clusters, Harbor, Consul, Chart Museum
Disaster recovery and ransomware scenarios
Documentation & Process
Produce and maintain clear, actionable documentation:
Infrastructure design and configuration
CI/CD and GitOps processes
Recovery and maintenance procedures
RFCs for new platform capabilities (e.g., API Gateway, Apache Flink)
Contribute to process improvements in CI/CD, deployment strategies, and developer experience.
Help define and maintain product maturity models for Unite Integrations and related platforms.
What you will bring to the role:
Technical Skills
Strong background in platform / DevOps engineering for complex distributed systems.
Deep understanding of infrastructure components: compute, networking, storage, DNS, certificates, load balancing, and how they interact.
Kubernetes & Containers
Deep knowledge of Kubernetes (cluster operations, upgrades, scaling, security, ingress, RBAC).
Experience with Docker/containerization in production.
Cloud & On‑Prem
Solid experience with at least one major cloud provider (Azure preferred; AWS or GCP a plus).
Comfort working in hybrid environments (cloud + on‑prem).
CI/CD & GitHub
Strong experience designing and running CI/CD pipelines.
Hands-on with GitHub Actions and self-hosted runners (including scaling and security).
Experience with other CI/CD tools (Azure DevOps, GitLab, ArgoCD) is a plus.
Infrastructure as Code & Automation
Proficiency with IaC tools (Terraform, Crossplane, Helm, etc.).
Strong scripting/coding skills (e.g., Python, Go, Bash, PowerShell) to automate complex operational workflows.
Config Management
Experience with tools like Ansible, Chef, or similar for configuration management and automation.
Observability & Monitoring
Experience with Prometheus, Grafana and centralized logging stacks (e.g., ELK, Splunk or similar).
Ability to build meaningful dashboards and alerts, and interpret telemetry to drive improvements.
Security & Compliance
Understanding of security best practices across network, infrastructure, and application layers.
Experience with WAFs, rate limiting, vulnerability management tools (e.g., Qualys, CrowdStrike) is a plus.
Leadership & Collaboration
Proven experience leading DevOps / platform teams or being a strong technical lead.
Ability to mentor engineers and raise the technical bar for the team.
Experience leading small/medium-sized projects using Agile/Scrum or similar methodologies.
Strong communication skills, able to translate technical constraints into clear options and decisions for stakeholders.
Demonstrated ability to own outcomes: from design through implementation, rollout, and ongoing operations.
Strong troubleshooting skills and calm under pressure during incidents.
Nice to Have
Experience defining or implementing Internal Developer Platforms.
Experience with API Gateway and stream processing platforms (e.g., Apache Flink).
Background in ransomware preparedness, disaster recovery planning, or business continuity for critical systems.
Experience operating systems at multi-region or multi-tenant scale.
Diversity, Inclusion, and Equal Opportunity
We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Location: -, Remote/Ukraine
Workplace: remote
Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 25 million users choose Tabby to stay in control of their spending and make the most out of their money.
The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 70,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.
Tabby generates over $18 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.
Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $6,5 billion.
We’re looking for a
Senior Database Administrator
to join our Infrastructure team and help build and maintain reliable, high-performance database systems at scale. You’ll work on challenging technical problems, drive improvements in database reliability and performance, and contribute to the infrastructure powering Tabby’s growing business.
Key Responsibilities:
Design, construct, install, and maintain large relational databases.
Maintain the integrity and security of the database, including backups and recovery procedures.
Implement and manage disaster recovery and failover systems.
Monitor database performance, implement changes, and apply new patches and versions when required.
Optimize queries for performance.
Collaborate with development teams to optimize database usage.
Set up and maintain database replication, clustering, mirroring, and other high availability strategies.
Use and understand tools like PgBouncer and modern monitoring systems.
Stay up to date with the latest database technologies and best practices.
What you’ll bring:
Proven hands-on experience with PostgreSQL (required), including setup, replication, upgrades, monitoring, and performance tuning.
Ability to write and optimize complex SQL queries.
Experience with backup and recovery strategies, including Point-in-Time Recovery (PITR).
Strong understanding of database design, documentation, and development best practices.
Experience with ClickHouse is a plus.
Working knowledge of scripting/programming languages such as Bash, Python, or Go.
Experience managing DBaaS solutions on cloud platforms (GCP or AWS is a plus).
Experience migrating large databases across cloud platforms.
Familiarity with modern DevOps practices, including Kubernetes, Terraform, and Helm.
Experience with real-time data streaming technologies such as Debezium or Flink.
Relevant certifications or formal training in database management are a plus.
Strong problem-solving skills and excellent communication abilities.
Professional proficiency in English (B2 level or higher).
What we offer:
Full-time B2B contract
Fully remote setup
Up to 20% tax allowance
22 paid leave days annually
Stock options (ESOP) in a fast-scaling, pre-IPO company
Flexi benefits you can use for wellness, travel, or learning
Work alongside a high-performing, international engineering team in a global fintech unicorn
Relocation support is available to our hubs in Armenia, Georgia, Serbia, Portugal, and Spain, including flights, temporary accommodation and legal setup.
— Руководство отделом системных администраторов (4 сотрудника): планирование, постановка задач, контроль исполнения, оценка результатов; — Обеспечение отказоустойчивости и бесперебойной работы ИТ-инфраструктуры на трёх производственных площадках компании (Домодедово, Климовск, Чехов);
Location: Geneva, Switzerland
Workplace: hybrid
Location:
Any MSF office*
Contract:
Fixed-term / Permanent contract at 100%
Duration:
Open
Starting date:
December 28, 2026
Deadline to apply:
November 30, 2026
Compensation and Benefits:
MSF practice is to offer the compensation and benefits package in line with the MSF entity offering the contract
*By default, the successful candidate will be offered a contract in the MSF office, able to issue a contract, of their country of residence at the time of application. If no MSF office exists in their country of residence, the successful candidate will be expected to relocate to a country where an MSF office can issue a contract, provided the local legislation allows for that.
At MSF, we are committed to an inclusive culture that encourages and supports the diverse voices of our employees. We welcome applications from individuals of all genders, ages, sexual orientations, nationalities, races, religions, beliefs, ability status, and all other diversity characteristics.
MSF is committed to preventing abuse, inappropriate behaviour, lack of integrity and financial misconduct in its work and care spaces. The successful candidate will be expected to comply with the organisation’s safeguarding policies and standards of professional behaviour.
We are committed to removing barriers for people with specific accessibility needs. If you need an adjustment to the recruitment process to be considered for the role, please let us know from the beginning of the selection process.
MSF International
Médecins Sans Frontières (MSF) is an international, independent, medical humanitarian organisation that delivers emergency aid to people affected by armed conflict, epidemics, healthcare exclusion and natural disasters. MSF offers assistance to people based only on need and irrespective of race, religion, gender or political affiliation. MSF International is the legal entity that binds MSF’s 26 sections, 28 associations and 16 branch offices together. Registered in Switzerland, MSF International provides coordination, information and support to the MSF Movement, as well as implements international projects and initiatives as requested.
I. CONTEXT
The MSF Access HR Lead is part of the MSF Access team, line managed by the MSF Access Head of Resources and integrated as part of the MSF International HR team. Working under the umbrella of MSF International and using existing policies and guidelines, this position takes the lead on all matters HR related, on people and culture, within MSF Access. This includes any and all activities related to the employee life-cycle, directing line-managers and co-workers for compliant process follow-up, problem solving, initiative taking and shaping further the current and future implementation of HR practices to support and fulfil the vision of MSF Access. It includes planning, monitoring and projecting HR needs to better partner up with our colleagues for better results today and within the strategic plan period of 2026 – 2031, and beyond.
II. PURPOSE OF THE JOB
The MSF Access HR Lead provides guidance and coordination within the human resource and people & culture domain to MSF Access, turning strategy into action. This position autonomously provides end-to-end HR leadership across the full employee life cycle for MSF Access. Through a collaborative and diplomatic approach, this position works in unison with hosting offices, in close collaboration with MSF International HR. The purpose is to align HR work, ensuring quality and consistency, supporting the day-to-day HR work and decisions, and is accountable for the results. The position covers the full spectrum of HR: workforce planning, monitoring, reporting, recruitment, onboarding, development, performance management, grievance management, engagement, and offboarding. It also ensures compliance, risk management, and strategic alignment with MSF-International standards. The role is a global all-round HR function that supports MSF Access staff and hubs consistently, wherever they are based.
III. ACCOUNTABILITIES
Under the umbrella of MSF International and tailored to MSF Access, co-develop and implement a coherent global HR framework for MSF Access, aligned with organizational strategy, MSF-International standards, and the needs of a distributed workforce, to ensure consistent and effective people management across all hubs.
Activities:
Translate organizational priorities into integrated HR plans, processes, and initiatives across the employee lifecycle. Create metrics and indicators that help steer.
Coordinate with hosting offices, MSF-International HR, and management to align HR practices and service delivery.
Monitor implementation and recommend improvements to strengthen HR effectiveness and consistency.
2. Lead workforce planning and recruitment activities across MSF Access, in collaboration with managers and hosting offices, to ensure the organization attracts and retains the talent required to achieve its strategic objectives.
Activities:
Oversee global recruitment for MSF Access: manage, facilitate, and coordinate recruitment processes across MSF offices worldwide, in coordination with the MSF International HR team, for MSF Access positions and hubs.
Use Asana as a planning and reporting tool to organise and structure the MSF Access HR work. Develop and monitor recruitment metrics and forecasting tools to anticipate staffing needs as we enter a stage of less new recruitment and more turn-over. Create dashboards and overviews for different audiences like team, Head of Resources, MT or Board.
Analyse and improve organizational structures in collaboration with MSF Access leadership, ensuring alignment between structure, strategy, and efficiency. This, in line with the global grading framework and wider rewards review environment.
Identify role expansion and growth opportunities of our colleagues as MSF Access's strategy evolves.
3. Design and maintain onboarding and integration frameworks for new employees across all locations, to ensure a consistent employee experience and rapid integration into MSF Access teams and culture.
Activities:
Design and maintain a standardized onboarding framework so new hires — across different hubs and time zones — receive consistent orientation to MSF Access's structure, culture, and expectations.
Coordinate with hiring managers, hosting offices and MSF International to ensure contractual, administrative, and logistical elements of on/off-boarding are completed smoothly. Work on standardization of on/off-boarding together with hiring managers and internal communications.
Support integration of new staff into distributed/remote teams, accounting for cultural and regulatory diversity across hosting environments.
4. Develop and coordinate learning, development, and performance management practices in line with organizational priorities, to strengthen individual and team capability and support high performance.
Activities:
Standardize performance management workflows and tools across MSF Access hubs, using the MSF International performance management policy as base.
Support managers in setting objectives, conducting reviews, and addressing performance concerns consistently and equitably. Follow up on the review calendar, ensuring that all employees have access to a review at least once a year.
Use performance data alongside broader HR analytics to inform decision-making, for example training budgets or more focused training or group coaching needs. Independently research the training offers of different sections and externally, to create a training catalogue for MSF Access staff.
Establish and enhance learning and development programs tailored to MSF Access's specific needs, its global, distributed workforce – in partnership with MSF-International HR.
Implement an MSF Access tailored 360-degree employee review processes to support growth planning and skills development in the respective Access areas.
Partner with managers to identify development needs and career pathways within MSF Access.
5. Develop and promote employee engagement, wellbeing, and grievance management approaches across MSF Access, to foster an inclusive, collaborative, and supportive work environment.
Activities:
Implement engagement and feedback mechanisms to monitor employee experience and organizational health, taking pulse/atmosphere checks and advising on engagement and motivation.
Promote awareness and effective use of existing complaint, grievance and employee support mechanisms. Work proactively on grievance management, to avoid it growing into bigger complaints, providing HR solutions and working within the MSF International policies and frameworks.
Monitor wellbeing, absence, and retention trends and recommend appropriate interventions.
Be an integral and pro-active contributor to Equity, Diversity and Inclusion. Review and possibly improve recruitment practices, support management practices, identify training, learning or development needs and implement them together with the board, management team and MSF Access team.
6. Ensure HR compliance, risk management, and operational controls are maintained in accordance with applicable legislation, hosting-office requirements, and MSF standards, to safeguard employees and organizational integrity.
Activities:
Liaise with MSF International and hosting offices. Monitor compliance with HR policies, procedures, and regulatory requirements across all hubs.
Ensure compliance to existing policies, regulations and guidelines. When and where needed, to review, update, and create MSF Access tailored HR guidelines and workflows, together with the MSF Access Head of Resources and MSF-International, to ensure legal compliance and alignment with organizational standards.
Identify HR-related risks. and maintain and overview and follow compliance monitoring systems.
Strengthen MSF Access control processes and maintain a framework for HR operations to ensure operational stability and clear accountability. Use asana for tracking and structuring tasks, enabling easier handovers and absence coverage.
Conduct regional assessments — visiting MSF Access hubs as needed/delegated — to build supporting relationships, understand local HR context, needs and realities, and if and where needed needs and tailor solutions with local teams.
7. Manage employee off-boarding and separation processes across MSF Access, in collaboration with hosting offices and MSF-International HR, to ensure compliant, respectful, and organizationally valuable transitions.
Activities:
Coordinate standardized off-boarding, knowledge-transfer, and administrative closure processes, together with MSF International and hosting offices.
Conduct and analyse exit feedback and turnover trends to identify improvement opportunities.
Ensure separation processes comply with legal and organizational requirements in relevant jurisdictions.
8. Develop and maintain HR analytics, reporting, and planning systems that provide reliable workforce insights and support evidence-based decision making across MSF Access.
Activities:
Define, monitor, and report on HR metrics covering recruitment, performance, engagement, development, and turnover. Explore new tools such as engagement trackers to support this.
Maintain dashboards, reporting tools, and planning structures using agreed systems, including Asana.
Provide analysis and recommendations to leadership to support strategic workforce decisions and continuous improvement.
IV. AUTONOMY, COMPLEXITY
Challenges and decisions that the job faces to achieve the accountabilities:
Autonomy to think and act
Manage in complex HR context with hosting offices, varying local labour laws and practices, under the umbrella of MSF International and with a geographically spread team.
SAFEGUARDING REQUIREMENTS FOR THE ROLE
The incumbent commits to contribute to a safe, supportive, inclusive, equitable, diverse, respectful, and healthy workplace, free from abuse and other misconduct. They will not engage in any form of abuse including those detailed in MSF Typologies of Abuse and when an employee suspects or observes abuse, they will report it (without investigating it) to protect others.
Education
Master’s degree in Human Resources, Business Administration, or related experience from HR positions within MSF or comparable organisations.
Experience
Minimum of 5 years of experience in HR management or related roles
in MSF
, with the ability to apply standards, methods and tools.
Experience in coordinating, supporting or participating to the HR management of a project portfolio and/or complex projects
Solid technical expertise and coordination in global HR management (incl recruitment/contracting), policy development, and HR processes, solid facilitation capacity.
Strong experience as communicator who works well independently, autonomously within a multi-cultural and global team.
Experience in working across different cultures and time zones
Knowledge
Strong facilitation knowledge, influencing skills, problem solving, adaptability and resilience as HR in MSF across different hosting offices requires this.
Working knowledge of Microsoft products, including SharePoint, Forms, Teams, Excel, preferably PowerBI.
Knowledge of project management software, such as Asana.
Strong analytical, communication, and leadership skills.
Languages
Fluent in English (C2 CEF) . Fluency in French, Arabic and/or Spanish a strong asset
Only shortlisted candidates will be contacted.
By submitting an application, the job applicant confirms their understanding and acceptance of these recruitment procedures.
Location: Москва
В команду AI PDLC (инфраструктурный сервис для Технологических Продуктов, созданных бизнес-пользователями совместно с AI) + стратегические ИТ-проекты СберУниверситета
Основной функционал AI PDLC:
1) конвейер для размещения Технологических Продуктов в защищенном корпоративном облачном контуре, соответствующем требованиям КБ и ИТ-архитектуры
2) AI-harness для создания Технологических Продуктов непрофессиональными разработчиками
**Локация:** Кампус СберУниверситета (м. 1905 года). Формат работы гибридный (офис + удаленно), график 5/2 с 9:00 до 18:00. Предусмотрен корпоративный трансфер в обе стороны (40 минут).
Обязанности
**Проектирование и выбор решений:**
* Анализировать бизнес- и нефункциональные требования (производительность, масштабируемость, отказоустойчивость, задержки, SLI/SLO), обосновывать выбор технологий и сервисов.
* Проектировать архитектуры систем и интеграций (API, MCP, шины данных), определять состав компонентов, границы сервисов и интеграционных взаимодействий с учетом требований безопасности, отказоустойчивости, производительности и масштабируемости
* Декомпозировать и описывать архитектурные модели, схемы потоков данных, Threat Model.
* Декомпозировать технические задач, выполнять экспертную оценку трудозатрат, техническое консультирование команд разработки и эксплуатации.
* Проектировать LLM-приложения и AI-агентов.
**Архитектурный контроль и экспертиза:**
* Экспертиза проектов на соответствие корпоративным стандартам и целевой архитектуре; допуск решений на Комитет по ИТ-архитектуре.
* Контроль реализации архитектуры на этапах разработки, тестирования и внедрения.
* Выявление и управление архитектурными рисками и техническим долгом
* Формировать, внедрять, развивать и отвечать за единые процессы, стандарты и инженерные практики разработки, внедрения и эксплуатации ИИ-решений в компании.
**Развитие архитектурного ландшафта и стандартов:**
* Актуализировать модели As-Is и To-Be, поддерживать качество документации в репозиториях.
* Разрабатывать корпоративные архитектурные стандарты, шаблоны, типовые решения и регламенты.
**Оптимизация и инновации:**
* Мониторинг технологических трендов, пилотирование новых подходов.
* Инициативы по модернизации систем (рефакторинг, миграция) и анализ TCO решений.
**Лидерство и коммуникация:**
* Техническое лидерство, наставничество и сопровождение команд на этапах проектирования и реализации.
* Участвовать в Code Review и архитектурной аналитике: контроль соответствия реализации архитектурным решениям, выявление архитектурных рисков и технического долга.
* Презентация решений стейкхолдерам и взаимодействие с внешними поставщиками/интеграторами.
Требования
* Высшее образование: ИТ, прикладная математика
* Опыт: от 5 лет в IT, из них от 3 лет в роли технического лидера/руководителя разработки
* Опыт проектирования микросервисных или модульных решений, большим плюсом будет знакомство с практиками проектирования Domain-Driven Design;
* Практический опыт подготовки C4-моделей, RFC, Threat Modeling и схем потоков данных.
* Опыт работы с PostgreSQL на уровне понимания принципов работы, создания и оптимизации структур данных и запросов, понимания работы кластерных решений;
* Опыт проектирования высоконагруженных решений;
* Знания шаблонов интеграций корпоративных приложений.
* Экспертные знания в проектировании, разработке и интеграции распределенных систем, компонентной архитектуры, стандартов API (REST, SOAP, GraphQL).
* Практический опыт работы с облачными платформами, контейнеризацией (Docker, Kubernetes), DevOps практиками.
* Навыки документирования технических решений и формирования нормативной документации по управлению ИТ (регламенты, уставы, политики)
* Навыки разработки и защиты архитектурных решений (диаграммы, спецификации, решения) в популярных нотациях.
* Опыт работы с распределёнными системами: понимание репликации, шардирования, консенсуса, очередей сообщений, event-driven архитектуры, идемпотентности.
* Инфраструктура: Kubernetes, облачные платформы, IaC, Service Mesh, API Gateway, балансировка нагрузки, Multi-AZ/Multi-Region, резервное копирование и Disaster Recovery.
* SRE-практики: SLI/SLO, мониторинг метрик, логирование и трассировка, алертинг, управление инцидентами, Chaos Engineering, нагрузочное тестирование.
* Информационная безопасность: TLS, OAuth/OIDC, аутентификация и авторизация (AuthN/AuthZ), E2EE, KMS, управление секретами, Anti-Abuse, защита от DDoS, GDPR/152-ФЗ.
* Инструментальное владение AI для анализа, генерации и автоматизации (LangChain, LangGraph, Qdrant, MLFlow, GigaChat, MCP, Guardrails)
Условия
* Современный офис в д. Аносино, ул. Университетская, вл. 11 (есть трансфер от м. 1905 года);
* Льготные ипотечные условия кредитования;
* Бесплатная подписка СберПрайм+, скидки на продукты компаний-партнеров: Okko, Сбер Маркет, Мега Маркет, Самокат, Еаптека и другие;
* ДМС с первого дня и скидки на страхование для близких;
* Корпоративная пенсионная программа;
* Детский отдых и подарки за счет Компании;
* Обучение за счет Компании: онлайн курсы, неограниченный доступ к библиотеке и обучение на базе Корпоративного университета, тренинги, митапы и возможность получить новую квалификацию.
Задачи:
— Проведение аудита информационных систем клиентов на платформе Evolution Stack, включая анализ архитектуры, схемы деплоя и эксплуатационных практик.
— Многоуровневая оценка текущего уровня SLA (приложение, инфраструктура, сеть, процессы) и выявление пробелов в надежности.
— Разработка плана повышения SLA до целевого уровня, включая задачи по изменению архитектуры, деплоя, инфраструктуры и мониторинга (DevOps-трек).
— Определение SLO/SLI для критичных сервисов клиента.
— Проектирование и внедрение дашбордов мониторинга доступности информационных систем и раннего оповещения о возможных сбоях.
— Презентация и защита плана повышения надежности перед руководством клиента, согласование скоупа, сроков и ресурсов.
— Реализация плана совместно с командой клиента и инженерами (архитекторами, инженерами внедрения, DevOps-инженерами).
— Участие в разборе крупных инцидентов, контроль выполнения корректирующих мер.
— Формирование, развитие и операционное управление командой SRE-инженеров: найм, менторство, распределение нагрузки, развитие экспертизы.
— Разработка и стандартизация методологии аудита и повышения надежности (чек-листы, playbook'и, шаблоны Production Readiness Review) для тиражирования.
— Участие в presales-активностях: оценка технической реализуемости SLA-обязательств и рисков на этапе продажи.
— Взаимодействие с продуктовыми и инженерными командами Evolution Stack по вопросам платформенной надежности, влияющей на SLA клиентов.
— Регулярная отчетность перед руководством по портфелю SLA-контрактов, статусу проектов повышения надежности и рискам.
Требования:
— Опыт работы в SRE / DevOps / эксплуатации высоконагруженных систем от 5 лет, из них от 2 лет — на позиции тимлида или руководителя команды.
— Опыт управления командой (в среднем от 3 человек).
— Практический опыт определения и внедрения SLA/SLO/SLI и многоуровневого анализа доступности.
— Опыт построения и эксплуатации observability-стека: Prometheus, Grafana, Zabbix, VictoriaMetrics, ELK, OpenSearch, системы алертинга (Alertmanager, PagerDuty, Opsgenie).
— Опыт incident management: разбор инцидентов, постмортемы, root-cause analysis, контроль выполнения corrective actions.
— Понимание и опыт применения паттернов отказоустойчивой архитектуры: multi-AZ/failover, балансировка нагрузки, circuit breaker, disaster recovery (RTO/RPO).
— Опыт работы с Kubernetes, Terraform, Ansible, CI/CD (GitLab CI, Jenkins, TeamCity), понимание принципов GitOps.
— Уверенное владение Linux (администрирование, диагностика).
— Знание хотя бы одного языка программирования продакшн-уровня (Go, Python, Java) для автоматизации и написания инструментов.
— Опыт работы с распределёнными системами и микросервисной архитектурой.
— Развитые навыки коммуникации с заказчиком: презентация и защита технических планов перед руководством клиента, ведение переговоров, управление ожиданиями.
— Опыт работы с крупными коммерческими и государственными заказчиками, знание требований к отказоустойчивости в регулируемых отраслях.
Условия:
— Формат работы: гибрид.
Location: Remote
Workplace: Remote
Kit https://kit.com/ is the email marketing platform experts choose to grow their audience, deepen their relationships, and build a business around the work they love. For coaches, YouTubers, authors, podcasters, and other creatives, there isn't a better marketing hub to rely on to grow audiences, automate email marketing, and sell digital products — all within one platform.
More importantly, there isn't a team more committed to helping creators earn a living. We're on a mission to help creators earn $1 billion using our creator marketing platform. We have always been 100% independent and 100% remote.
We are proud to have built a product that our customers love, and we look for people who have enthusiasm and belief in our mission, vision, and values to join our team. We're also embracing AI thoughtfully — both in how we build and how we hire to ensure our team is adaptable, innovative, and ready for what's next.
THE ROLE
Kit's most established creators run real companies, with teams, large lists, dedicated sending needs, and a buying process that our self-serve motion wasn't built to serve. Because this part of our business is growing, we're looking for a Senior Product Marketing Manager, Scaling Creators to own how Kit wins, lands, and expands these businesses through a sales-assisted motion that sits alongside our self-serve product.
You'll define who this buyer is, write the story that resonates and wins with them, and build the GTM strategy to drive inbound pipeline for our sales team. When these creators choose Kit and grow on it, they build more valuable businesses, and that's the outcome this role exists for.
This is a full-time individual contributor role ideal for someone who has added an upmarket sales-led motion to a product-led company before and wants their work measured in win rate and deal size.
YOUR SUPPORT SYSTEM
You'll report to Christina Lhi https://www.linkedin.com/in/christinalhi/, Head of Marketing, and work alongside two other experienced Product Marketing Managers on Kit's product marketing team. Together, you'll keep the self-serve and sales-assisted stories feeling like one Kit.
You'll spend a lot of your time with:
- Our sales leadership, on who we sell to, the deal toolkit, enablement, and win/loss
- Account Executives and Solutions Consultants, on demo narratives, discovery, and technical and migration proof
- Product, on packaging, launches, and roadmap input
- RevOps and analytics, on how accounts get routed to sales, attribution, and pricing decisions
- Creator Success, on case studies, customer references, and expansion plays
- Demand gen, content, and events, on campaigns and events for established creators
WHAT YOU'LL DO
- First Week: Dive into our onboarding curriculum in Notion and learn Kit's product, pricing, and current positioning. Attend Get-To-Know-You (GTKY) meetings with marketing, sales, Solutions Consultants, RevOps, and Creator Success. Get access to our CRM, call recordings, and product analytics, and start listening to recent sales calls. Understand how product marketing currently works at Kit
- First Month: Shadow 15+ sales calls and talk with 10 established creators, including recent wins, losses, and churned accounts. Audit the sales content reps use today and how product usage currently routes accounts to sales. Set baselines with RevOps for win rate, sales cycle, deal size, and expansion revenue. Share a written point of view with the entire growth team on who our established creator buyer is and the three biggest gaps in how we sell to them. And an action plan on how we can win these creators.
- First Six Months: Define the ideal customer niches and buying personas. Ship a messaging framework for these personas, tied to outcomes like revenue per subscriber, deliverability, team workflows, and safe migration, and make sure it fits Kit's broader story. Build the core deal toolkit: first-call and demo narrative, discovery guide, pitch deck, business case template, security and deliverability one-pagers, a migration plan, and competitive battlecards. Build and execute GTM tactics needed in order to drive MQLs and ultimately new MRR attributed to the sales funnel.
- First Year: Sales runs on messaging and tools you built, pitch with confidence and we drive 2X inbound MQLs from when you started. You’ll own and lead our channel strategy, setting the vision, driving cross-functional alignment, and partnering with Marketing to bring it to life. You'll run a quarterly win/loss program and share what you learn openly, build a clear path for sales leads on our website, and make sure launches that matter to larger accounts ship with both a self-serve and a sales-assisted version. Your work has a direct impact on helping Kit reach $100,000,000 ARR while protecting the self-serve engine that got us here.
WHAT WILL S.E.T. YOU UP FOR SUCCESS
Skills
- Segmentation and buyer definition: turning firmographic and product usage data into a clear picture of who to sell to and when
- Messaging and positioning for a sales-assisted buyer, including competitive differentiation and objection handling
- Sales enablement that reps actually use: demo narratives, discovery guides, business cases, and battlecards
- Writing and storytelling that turns product depth into a business case a non-technical buyer can act on
- Working with CRM, product analytics, and pipeline data to measure funnel conversion, win rate, and deal size
- Customer and market/competitor research, including win/loss interviews and call analysis
- Systems thinking: connecting people, processes, data, and tools to identify opportunities and build repeatable solutions across the go-to-market motion
- Strong AI fluency: knowing when to leverage AI and how to build AI-powered workflows or tools that scale product marketing work, with human judgment and quality checks built in
- Pricing and packaging input for a new tier or add-on (nice to have)
Experiences
- 7+ years in B2B SaaS product marketing, including at least 2 years supporting a sales team selling to mid-market and/or larger accounts
- Added a sales-led motion on top of a product-led one at a high-growth company, and can show what changed before and after with clear metrics
- Built a deal toolkit and enablement program from little or nothing, and tied it to a sales metric like win rate or deal size
- Ran a win/loss or customer research program that changed how a team sold or built
- Ran an expansion or account-based program for an existing customer base (nice to have)
- Worked in email, martech, or the creator economy
Traits
- You lead without a formal title. You align sales, product, RevOps, and finance on goals, trade-offs, and what success looks like, then keep things moving.
- You advocate for creators in decisions, and you protect the self-serve experience instead of pushing every account toward sales.
- You act with urgency and stay focused on hitting OKRs and owning outcomes.
- You work in public. You share findings, drafts, and the reasoning behind decisions so others can build on them.
- You connect data to decisions, and you help others get sharper about using it.
- You raise the bar on quality and iterate toward it, and you shape how your team uses AI, from call analysis to keeping battlecards current.
WHAT WON'T SET YOU UP FOR SUCCESS
- Experience in only self-serve or only enterprise sales. This role lives in the space between them, and you'll need to understand both.
- Treating enablement as a deck handoff. The work includes coaching reps, measuring what gets used, and revising what doesn't land.
- Wanting a sales playbook already in place. Much of this motion doesn't exist yet, and you'll be building it as you learn.
- Preferring to be measured on output rather than outcomes. You'll share accountability with Sales for win rate, deal size, and expansion revenue.
- Needing extensive approval before acting. You'll be trusted to make calls on speed versus quality and to explain your reasoning.
- Discomfort with direct, candid feedback, especially from sellers on what's working in live deals.
WORKING HOURS AND LOCATION
We're 100% remote with team members across the globe. We work mostly on East Coast time—so if you're based on the West Coast of the United States, Europe, or Asia, you might have a few early mornings or late evenings. We do our best to keep things reasonable, but a little time zone juggling comes with the territory.
COMPENSATION + PERKS + BENEFITS
Kit has standardized salaries based on position, no matter where you live. For this role, we’re hiring at our level 4 ($166,000). Level is determined based on experience and our interview process.
PERKS + BENEFITS INCLUDE:
- Profit Sharing https://www.linkedin.com/feed/update/urn:li:activity:7454911054947688448/
- Kit equity
- 401k with a 5% match
- We cover up to $2,280 per month toward medical premiums, with dental and vision premiums fully covered. We offer Health Insurance plans through Aetna
- $2,000 equipment allowance for your first two years, $1,000 budget every following two years. Company-provided laptops are issued to every Kit team member and are not included in the equipment budget
- Individual learning + development budget ($3,500/year)
- Creator meetup budget ($50/month) to connect with creators over coffee, lunch, or other in-person meetups
- Gender affirming benefits
- Childcare benefit up to $3,000 annually through JOON
- Twenty (20) days of paid time off during each year of employment
- Paid paid vacation: An after-tax bonus of $1,000 for taking five consecutive days of vacation where you’re fully unplugged from work
- Ten (10) paid holidays a year
- Two weeks of paid sick time each year, including mental health + well being days
- Twelve (12) weeks paid parental leave and flexible scheduling in your child’s first year
- Up to six weeks of paid bereavement leave, medical leave, and disaster after six months of employment, two weeks of each paid leave in your first six months
- Winter Break Closure: Kit closes for a week at the end of December, giving everyone a collective break to enjoy the holiday season. Essential support services remain available, with teams coordinating to ensure coverage during this period
- Four-week, paid sabbatical after five years with the team
- Fantastic in-person or virtual retreats with the team twice a year
HOW TO APPLY
We usually receive a large number of applications, and our goal is to follow up with you within two weeks. You’ll hear from us either way. Here’s what you can expect from the rest of our hiring process:
1. A phone screen with our recruiter (30 min)
2. Hiring manager interview (45 min)
3. Take-home assignment
4. Panel interview (60 min)
We’ll keep you informed through every step. To get started, complete this application, including a cover letter and answers to the questions on the next page. We read every single application, and your cover letter and responses help put your experience into context.
Kit is an equal opportunity employer
We value diversity in all of its forms. Research tells us that applicants who are female or non-binary, as well as applicants who are people of color, are less likely to apply for roles they do not feel 100% qualified for. If you think you meet more than 50% of our requirements but fewer than 100% of them, please apply.
We’re imperfect communicators, so think of our job postings as the starting point for discussion rather than proof that you shouldn’t apply.
Kit does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
Location: Remote
Workplace: Remote
Kit https://kit.com/ is the email marketing platform experts choose to grow their audience, deepen their relationships, and build a business around the work they love. For coaches, YouTubers, authors, podcasters, and other creatives, there isn't a better marketing hub to rely on to grow audiences, automate email marketing, and sell digital products — all within one platform.
More importantly, there isn't a team more committed to helping creators earn a living. We're on a mission to help creators earn $1 billion using our creator marketing platform. We have always been 100% independent and 100% remote.
We are proud to have built a product that our customers love, and we look for people who have enthusiasm and belief in our mission, vision, and values to join our team. We're also embracing AI thoughtfully — both in how we build and how we hire to ensure our team is adaptable, innovative, and ready for what's next.
THE ROLE
Kit's most established creators run real companies, with teams, large lists, dedicated sending needs, and a buying process that our self-serve motion wasn't built to serve. Because this part of our business is growing, we're looking for a Senior Product Marketing Manager, Scaling Creators to own how Kit wins, lands, and expands these businesses through a sales-assisted motion that sits alongside our self-serve product.
You'll define who this buyer is, write the story that resonates and wins with them, and build the GTM strategy to drive inbound pipeline for our sales team. When these creators choose Kit and grow on it, they build more valuable businesses, and that's the outcome this role exists for.
This is a full-time individual contributor role ideal for someone who has added an upmarket sales-led motion to a product-led company before and wants their work measured in win rate and deal size.
YOUR SUPPORT SYSTEM
You'll report to Christina Lhi https://www.linkedin.com/in/christinalhi/, Head of Marketing, and work alongside two other experienced Product Marketing Managers on Kit's product marketing team. Together, you'll keep the self-serve and sales-assisted stories feeling like one Kit.
You'll spend a lot of your time with:
- Our sales leadership, on who we sell to, the deal toolkit, enablement, and win/loss
- Account Executives and Solutions Consultants, on demo narratives, discovery, and technical and migration proof
- Product, on packaging, launches, and roadmap input
- RevOps and analytics, on how accounts get routed to sales, attribution, and pricing decisions
- Creator Success, on case studies, customer references, and expansion plays
- Demand gen, content, and events, on campaigns and events for established creators
WHAT YOU'LL DO
- First Week: Dive into our onboarding curriculum in Notion and learn Kit's product, pricing, and current positioning. Attend Get-To-Know-You (GTKY) meetings with marketing, sales, Solutions Consultants, RevOps, and Creator Success. Get access to our CRM, call recordings, and product analytics, and start listening to recent sales calls. Understand how product marketing currently works at Kit
- First Month: Shadow 15+ sales calls and talk with 10 established creators, including recent wins, losses, and churned accounts. Audit the sales content reps use today and how product usage currently routes accounts to sales. Set baselines with RevOps for win rate, sales cycle, deal size, and expansion revenue. Share a written point of view with the entire growth team on who our established creator buyer is and the three biggest gaps in how we sell to them. And an action plan on how we can win these creators.
- First Six Months: Define the ideal customer niches and buying personas. Ship a messaging framework for these personas, tied to outcomes like revenue per subscriber, deliverability, team workflows, and safe migration, and make sure it fits Kit's broader story. Build the core deal toolkit: first-call and demo narrative, discovery guide, pitch deck, business case template, security and deliverability one-pagers, a migration plan, and competitive battlecards. Build and execute GTM tactics needed in order to drive MQLs and ultimately new MRR attributed to the sales funnel.
- First Year: Sales runs on messaging and tools you built, pitch with confidence and we drive 2X inbound MQLs from when you started. You’ll own and lead our channel strategy, setting the vision, driving cross-functional alignment, and partnering with Marketing to bring it to life. You'll run a quarterly win/loss program and share what you learn openly, build a clear path for sales leads on our website, and make sure launches that matter to larger accounts ship with both a self-serve and a sales-assisted version. Your work has a direct impact on helping Kit reach $100,000,000 ARR while protecting the self-serve engine that got us here.
WHAT WILL S.E.T. YOU UP FOR SUCCESS
Skills
- Segmentation and buyer definition: turning firmographic and product usage data into a clear picture of who to sell to and when
- Messaging and positioning for a sales-assisted buyer, including competitive differentiation and objection handling
- Sales enablement that reps actually use: demo narratives, discovery guides, business cases, and battlecards
- Writing and storytelling that turns product depth into a business case a non-technical buyer can act on
- Working with CRM, product analytics, and pipeline data to measure funnel conversion, win rate, and deal size
- Customer and market/competitor research, including win/loss interviews and call analysis
- Systems thinking: connecting people, processes, data, and tools to identify opportunities and build repeatable solutions across the go-to-market motion
- Strong AI fluency: knowing when to leverage AI and how to build AI-powered workflows or tools that scale product marketing work, with human judgment and quality checks built in
- Pricing and packaging input for a new tier or add-on (nice to have)
Experiences
- 7+ years in B2B SaaS product marketing, including at least 2 years supporting a sales team selling to mid-market and/or larger accounts
- Added a sales-led motion on top of a product-led one at a high-growth company, and can show what changed before and after with clear metrics
- Built a deal toolkit and enablement program from little or nothing, and tied it to a sales metric like win rate or deal size
- Ran a win/loss or customer research program that changed how a team sold or built
- Ran an expansion or account-based program for an existing customer base (nice to have)
- Worked in email, martech, or the creator economy
Traits
- You lead without a formal title. You align sales, product, RevOps, and finance on goals, trade-offs, and what success looks like, then keep things moving.
- You advocate for creators in decisions, and you protect the self-serve experience instead of pushing every account toward sales.
- You act with urgency and stay focused on hitting OKRs and owning outcomes.
- You work in public. You share findings, drafts, and the reasoning behind decisions so others can build on them.
- You connect data to decisions, and you help others get sharper about using it.
- You raise the bar on quality and iterate toward it, and you shape how your team uses AI, from call analysis to keeping battlecards current.
WHAT WON'T SET YOU UP FOR SUCCESS
- Experience in only self-serve or only enterprise sales. This role lives in the space between them, and you'll need to understand both.
- Treating enablement as a deck handoff. The work includes coaching reps, measuring what gets used, and revising what doesn't land.
- Wanting a sales playbook already in place. Much of this motion doesn't exist yet, and you'll be building it as you learn.
- Preferring to be measured on output rather than outcomes. You'll share accountability with Sales for win rate, deal size, and expansion revenue.
- Needing extensive approval before acting. You'll be trusted to make calls on speed versus quality and to explain your reasoning.
- Discomfort with direct, candid feedback, especially from sellers on what's working in live deals.
WORKING HOURS AND LOCATION
We're 100% remote with team members across the globe. We work mostly on East Coast time—so if you're based on the West Coast of the United States, Europe, or Asia, you might have a few early mornings or late evenings. We do our best to keep things reasonable, but a little time zone juggling comes with the territory.
COMPENSATION + PERKS + BENEFITS
Kit has standardized salaries based on position, no matter where you live. For this role, we’re hiring at our level 4 ($166,000). Level is determined based on experience and our interview process.
PERKS + BENEFITS INCLUDE:
- Profit Sharing https://www.linkedin.com/feed/update/urn:li:activity:7454911054947688448/
- Kit equity
- 401k with a 5% match
- We cover up to $2,280 per month toward medical premiums, with dental and vision premiums fully covered. We offer Health Insurance plans through Aetna
- $2,000 equipment allowance for your first two years, $1,000 budget every following two years. Company-provided laptops are issued to every Kit team member and are not included in the equipment budget
- Individual learning + development budget ($3,500/year)
- Creator meetup budget ($50/month) to connect with creators over coffee, lunch, or other in-person meetups
- Gender affirming benefits
- Childcare benefit up to $3,000 annually through JOON
- Twenty (20) days of paid time off during each year of employment
- Paid paid vacation: An after-tax bonus of $1,000 for taking five consecutive days of vacation where you’re fully unplugged from work
- Ten (10) paid holidays a year
- Two weeks of paid sick time each year, including mental health + well being days
- Twelve (12) weeks paid parental leave and flexible scheduling in your child’s first year
- Up to six weeks of paid bereavement leave, medical leave, and disaster after six months of employment, two weeks of each paid leave in your first six months
- Winter Break Closure: Kit closes for a week at the end of December, giving everyone a collective break to enjoy the holiday season. Essential support services remain available, with teams coordinating to ensure coverage during this period
- Four-week, paid sabbatical after five years with the team
- Fantastic in-person or virtual retreats with the team twice a year
HOW TO APPLY
We usually receive a large number of applications, and our goal is to follow up with you within two weeks. You’ll hear from us either way. Here’s what you can expect from the rest of our hiring process:
1. A phone screen with our recruiter (30 min)
2. Hiring manager interview (45 min)
3. Take-home assignment
4. Panel interview (60 min)
We’ll keep you informed through every step. To get started, complete this application, including a cover letter and answers to the questions on the next page. We read every single application, and your cover letter and responses help put your experience into context.
Kit is an equal opportunity employer
We value diversity in all of its forms. Research tells us that applicants who are female or non-binary, as well as applicants who are people of color, are less likely to apply for roles they do not feel 100% qualified for. If you think you meet more than 50% of our requirements but fewer than 100% of them, please apply.
We’re imperfect communicators, so think of our job postings as the starting point for discussion rather than proof that you shouldn’t apply.
Kit does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
Location: Remote
Workplace: Remote
Kit https://kit.com/ is the email marketing platform experts choose to grow their audience, deepen their relationships, and build a business around the work they love. For coaches, YouTubers, authors, podcasters, and other creatives, there isn't a better marketing hub to rely on to grow audiences, automate email marketing, and sell digital products — all within one platform.
More importantly, there isn't a team more committed to helping creators earn a living. We're on a mission to help creators earn $1 billion using our creator marketing platform. We have always been 100% independent and 100% remote.
We are proud to have built a product that our customers love, and we look for people who have enthusiasm and belief in our mission, vision, and values to join our team. We're also embracing AI thoughtfully — both in how we build and how we hire to ensure our team is adaptable, innovative, and ready for what's next.
THE ROLE
Kit's most established creators run real companies, with teams, large lists, dedicated sending needs, and a buying process that our self-serve motion wasn't built to serve. Because this part of our business is growing, we're looking for a Senior Product Marketing Manager, Scaling Creators to own how Kit wins, lands, and expands these businesses through a sales-assisted motion that sits alongside our self-serve product.
You'll define who this buyer is, write the story that resonates and wins with them, and build the GTM strategy to drive inbound pipeline for our sales team. When these creators choose Kit and grow on it, they build more valuable businesses, and that's the outcome this role exists for.
This is a full-time individual contributor role ideal for someone who has added an upmarket sales-led motion to a product-led company before and wants their work measured in win rate and deal size.
YOUR SUPPORT SYSTEM
You'll report to Christina Lhi https://www.linkedin.com/in/christinalhi/, Head of Marketing, and work alongside two other experienced Product Marketing Managers on Kit's product marketing team. Together, you'll keep the self-serve and sales-assisted stories feeling like one Kit.
You'll spend a lot of your time with:
- Our sales leadership, on who we sell to, the deal toolkit, enablement, and win/loss
- Account Executives and Solutions Consultants, on demo narratives, discovery, and technical and migration proof
- Product, on packaging, launches, and roadmap input
- RevOps and analytics, on how accounts get routed to sales, attribution, and pricing decisions
- Creator Success, on case studies, customer references, and expansion plays
- Demand gen, content, and events, on campaigns and events for established creators
WHAT YOU'LL DO
- First Week: Dive into our onboarding curriculum in Notion and learn Kit's product, pricing, and current positioning. Attend Get-To-Know-You (GTKY) meetings with marketing, sales, Solutions Consultants, RevOps, and Creator Success. Get access to our CRM, call recordings, and product analytics, and start listening to recent sales calls. Understand how product marketing currently works at Kit
- First Month: Shadow 15+ sales calls and talk with 10 established creators, including recent wins, losses, and churned accounts. Audit the sales content reps use today and how product usage currently routes accounts to sales. Set baselines with RevOps for win rate, sales cycle, deal size, and expansion revenue. Share a written point of view with the entire growth team on who our established creator buyer is and the three biggest gaps in how we sell to them. And an action plan on how we can win these creators.
- First Six Months: Define the ideal customer niches and buying personas. Ship a messaging framework for these personas, tied to outcomes like revenue per subscriber, deliverability, team workflows, and safe migration, and make sure it fits Kit's broader story. Build the core deal toolkit: first-call and demo narrative, discovery guide, pitch deck, business case template, security and deliverability one-pagers, a migration plan, and competitive battlecards. Build and execute GTM tactics needed in order to drive MQLs and ultimately new MRR attributed to the sales funnel.
- First Year: Sales runs on messaging and tools you built, pitch with confidence and we drive 2X inbound MQLs from when you started. You’ll own and lead our channel strategy, setting the vision, driving cross-functional alignment, and partnering with Marketing to bring it to life. You'll run a quarterly win/loss program and share what you learn openly, build a clear path for sales leads on our website, and make sure launches that matter to larger accounts ship with both a self-serve and a sales-assisted version. Your work has a direct impact on helping Kit reach $100,000,000 ARR while protecting the self-serve engine that got us here.
WHAT WILL S.E.T. YOU UP FOR SUCCESS
Skills
- Segmentation and buyer definition: turning firmographic and product usage data into a clear picture of who to sell to and when
- Messaging and positioning for a sales-assisted buyer, including competitive differentiation and objection handling
- Sales enablement that reps actually use: demo narratives, discovery guides, business cases, and battlecards
- Writing and storytelling that turns product depth into a business case a non-technical buyer can act on
- Working with CRM, product analytics, and pipeline data to measure funnel conversion, win rate, and deal size
- Customer and market/competitor research, including win/loss interviews and call analysis
- Systems thinking: connecting people, processes, data, and tools to identify opportunities and build repeatable solutions across the go-to-market motion
- Strong AI fluency: knowing when to leverage AI and how to build AI-powered workflows or tools that scale product marketing work, with human judgment and quality checks built in
- Pricing and packaging input for a new tier or add-on (nice to have)
Experiences
- 7+ years in B2B SaaS product marketing, including at least 2 years supporting a sales team selling to mid-market and/or larger accounts
- Added a sales-led motion on top of a product-led one at a high-growth company, and can show what changed before and after with clear metrics
- Built a deal toolkit and enablement program from little or nothing, and tied it to a sales metric like win rate or deal size
- Ran a win/loss or customer research program that changed how a team sold or built
- Ran an expansion or account-based program for an existing customer base (nice to have)
- Worked in email, martech, or the creator economy
Traits
- You lead without a formal title. You align sales, product, RevOps, and finance on goals, trade-offs, and what success looks like, then keep things moving.
- You advocate for creators in decisions, and you protect the self-serve experience instead of pushing every account toward sales.
- You act with urgency and stay focused on hitting OKRs and owning outcomes.
- You work in public. You share findings, drafts, and the reasoning behind decisions so others can build on them.
- You connect data to decisions, and you help others get sharper about using it.
- You raise the bar on quality and iterate toward it, and you shape how your team uses AI, from call analysis to keeping battlecards current.
WHAT WON'T SET YOU UP FOR SUCCESS
- Experience in only self-serve or only enterprise sales. This role lives in the space between them, and you'll need to understand both.
- Treating enablement as a deck handoff. The work includes coaching reps, measuring what gets used, and revising what doesn't land.
- Wanting a sales playbook already in place. Much of this motion doesn't exist yet, and you'll be building it as you learn.
- Preferring to be measured on output rather than outcomes. You'll share accountability with Sales for win rate, deal size, and expansion revenue.
- Needing extensive approval before acting. You'll be trusted to make calls on speed versus quality and to explain your reasoning.
- Discomfort with direct, candid feedback, especially from sellers on what's working in live deals.
WORKING HOURS AND LOCATION
We're 100% remote with team members across the globe. We work mostly on East Coast time—so if you're based on the West Coast of the United States, Europe, or Asia, you might have a few early mornings or late evenings. We do our best to keep things reasonable, but a little time zone juggling comes with the territory.
COMPENSATION + PERKS + BENEFITS
Kit has standardized salaries based on position, no matter where you live. For this role, we’re hiring at our level 4 ($166,000). Level is determined based on experience and our interview process.
PERKS + BENEFITS INCLUDE:
- Profit Sharing https://www.linkedin.com/feed/update/urn:li:activity:7454911054947688448/
- Kit equity
- 401k with a 5% match
- We cover up to $2,280 per month toward medical premiums, with dental and vision premiums fully covered. We offer Health Insurance plans through Aetna
- $2,000 equipment allowance for your first two years, $1,000 budget every following two years. Company-provided laptops are issued to every Kit team member and are not included in the equipment budget
- Individual learning + development budget ($3,500/year)
- Creator meetup budget ($50/month) to connect with creators over coffee, lunch, or other in-person meetups
- Gender affirming benefits
- Childcare benefit up to $3,000 annually through JOON
- Twenty (20) days of paid time off during each year of employment
- Paid paid vacation: An after-tax bonus of $1,000 for taking five consecutive days of vacation where you’re fully unplugged from work
- Ten (10) paid holidays a year
- Two weeks of paid sick time each year, including mental health + well being days
- Twelve (12) weeks paid parental leave and flexible scheduling in your child’s first year
- Up to six weeks of paid bereavement leave, medical leave, and disaster after six months of employment, two weeks of each paid leave in your first six months
- Winter Break Closure: Kit closes for a week at the end of December, giving everyone a collective break to enjoy the holiday season. Essential support services remain available, with teams coordinating to ensure coverage during this period
- Four-week, paid sabbatical after five years with the team
- Fantastic in-person or virtual retreats with the team twice a year
HOW TO APPLY
We usually receive a large number of applications, and our goal is to follow up with you within two weeks. You’ll hear from us either way. Here’s what you can expect from the rest of our hiring process:
1. A phone screen with our recruiter (30 min)
2. Hiring manager interview (45 min)
3. Take-home assignment
4. Panel interview (60 min)
We’ll keep you informed through every step. To get started, complete this application, including a cover letter and answers to the questions on the next page. We read every single application, and your cover letter and responses help put your experience into context.
Kit is an equal opportunity employer
We value diversity in all of its forms. Research tells us that applicants who are female or non-binary, as well as applicants who are people of color, are less likely to apply for roles they do not feel 100% qualified for. If you think you meet more than 50% of our requirements but fewer than 100% of them, please apply.
We’re imperfect communicators, so think of our job postings as the starting point for discussion rather than proof that you shouldn’t apply.
Kit does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
Location: Germany
Are you a highly motivated
Database Administrator
fluent in German?
EUROPEAN DYNAMICS
is seeking a skilled Database Administrator to join our dynamic team driving complex enterprise projects.
What You'll Do:
Installation, configuration and operation of an Oracle DBMS in the development environment of the Contractor;
Installation, configuration and operation of an Oracle Client;
Installation, configuration and operation of Oracle GoldenGate;
Monitoring of the Oracle components used;
Creation of replication groups;
Diagnosis of cluster and interconnect errors;
Backup and restore of Oracle RMAN;
SQL optimisation, troubleshooting and resource management;
Ensuring data integrity, data security and data performance;
Planning and performance of release changes for the continuous optimisation of the database;
Advising and supporting the development team on database-related questions;
Requirements
Expert knowledge of database structure and theory
Expert knowledge of database optimisation and performance tuning
Expert knowledge of database management systems (e.g. Oracle, MySQL)
Expert knowledge of Oracle cluster technology (RAC)
In-depth knowledge of Oracle GoldenGate
Expert knowledge of disaster recovery and database backup procedures
In-depth knowledge of the operating systems (Windows, Linux)
At least 5 years of demonstrable practical experience;
Based in Germany;
Fluent command of oral and written German (level C2 required) and English at a sufficient level;
Benefits
We believe in rewarding talent and dedication. Here's what you can expect as part of our team:
Competitive full-time salary;
Private Health Coverage on the Company’s group program;
Flexible Working Hours;
Top-of-the-Line Tools;
Professional Development: Benefit from language courses, specialized training, and continuous learning opportunities;
Career Growth: Work with some of the most innovative and exciting specialists in the industry;
Dynamic Work Environment: Thrive in a setting that offers challenging goals, autonomy, and mentoring, fostering both personal and company growth.
If you want an exciting challenge, work with some of the coolest technologies, and enjoy your time doing it, then join us! Submit your detailed CV in English, quoting reference: (
DA/11/26
).
You may also consider all our other open vacancies by visiting the career section of our website (
www.eurodyn.com
) and follow us on Twitter (@EURODYN_Careers) and LinkedIn.
EUROPEAN DYNAMICS (ED)
(
www.eurodyn.com
) is a leading European Software, Information, and Communication Technologies company, operating internationally (Athens, Brussels, Luxembourg, Copenhagen, Berlin, Stockholm, London, Nicosia, Valetta, Vienna, Den Haag, Hong Kong, etc.) The company employs over 1100 engineers, IT experts, and consultants (around 3% PhD, 41% MSc, and 54% BSc). We design and develop software applications using integrated, state-of-the-art technology. Our current IT projects have a value exceeding 300 million EURO. EUROPEAN DYNAMICS is a renowned supplier of IT services to European Union Institutions, international organizations, European Agencies, and national government Administrations in 40 countries and 4 continents.
As part of our dedication to the diversity of our workforce, we are committed to Equal Employment Opportunity without regard for race, colour, national origin, ethnicity, gender, disability, sexual orientation, gender identity, or religion.
EUROPEAN DYNAMICS (ED)
adheres to the General Data Protection Regulation principles by applying its Privacy Policy as published at
www.eurodyn.com/privacy
. By submitting an application to this position and by sharing your personal data with ED, you acknowledge and accept its Policy and authorize ED to process your personal data for the purposes of the company's recruitment opportunities, in line with the Policy
Location: Remote - Colombia ; Remote - Costa Rica ; Remote - Mexico
About Backblaze
Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we’re helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the full power of the open cloud in their hands.
Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $136M ARR and is the leading specialized storage cloud, managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals.
But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. We’re seeking a Site Reliability Engineer III (DBA) in LATAM to join our team!
About the Role
We are seeking a Site Reliability Engineer III with a Database Administration focus to help ensure the stability, scalability, and reliability of our production database systems, primarily Vitess (distributed MySQL) and Cassandra, alongside the rest of our production services and infrastructure.
This database specialization is layered on top of the full SRE III scope on the team. You will carry the same on-call, incident response, and service ownership expectations as other SRE IIIs, with database systems serving as your area of deepest technical ownership.
Because our SRE Database Engineering function is new, this role will also help establish its operational foundation by designing database architecture and developing the runbooks, escalation guidance, procedures, and training materials that our Level 1 and Level 2 SRE Database Engineers will use as they onboard.
The ideal candidate will have strong experience with production database systems, Linux, automation, distributed systems, Kubernetes, observability, and incident response, with a proactive approach to reliability and operational excellence.
What You'll Do:
Database Architecture & Administration:
Design, deploy, and own highly available database architecture for Vitess (distributed MySQL) and Cassandra.
Establish and document operational procedures, runbooks, and escalation guidance for Level 1 and Level 2 SRE Database Engineers.
Optimize database performance through query tuning, indexing strategies, schema design, and capacity planning.
Own database backup, recovery, replication, and disaster recovery strategies.
Perform and validate disaster recovery testing and database recovery procedures.
Drive database security, access control, patching, hardening, and compliance practices.
Serve as an escalation point for complex database production incidents.
Partner with the DBA and Data Infrastructure teams on resharding, capacity planning, replication, and architecture decisions for sharded MySQL environments.
Service Reliability & Operations:
Support the availability and durability of critical services across production environments.
Monitor service health using SLIs, SLOs, error budgets, monitoring, logging, and alerting platforms.
Partner with service owners to define and improve SLIs, SLOs, error budget policies, and alerting.
Participate in on-call rotations, incident response, root cause analysis, and post-incident reviews.
Serve as an escalation point for complex production database and infrastructure incidents.
Follow established ITIL/OSS processes including incident, change, problem, and capacity management.
Take ownership of operational issues and drive projects from problem discovery through resolution.
Automation & Tooling:
Develop automation for common operational and database administration tasks to reduce manual intervention and operational toil.
Contribute to monitoring, logging, and alerting frameworks including Prometheus, Grafana, Catchpoint, and ELK.
Help integrate operational runbooks and incident response workflows with FireHydrant.
Work with CI/CD pipelines, configuration management, and infrastructure as code tools including Terraform, Ansible, and Jenkins.
Develop scripts using Bash, Python, Go, or similar technologies to improve reliability and operational efficiency.
Operate and troubleshoot containerized production environments using Kubernetes and Docker.
Work within Kubernetes and Vitess environments using technologies such as kubectl, mysqlsh, and Vitess keyspaces.
Work with HashiCorp technologies including Terraform, Vault, and Nomad.
Project Management & Collaboration:
Lead Production Readiness Reviews (PRRs) for functionality being handed off from engineering partner teams.
Support the operational readiness of new database-backed services before they enter production.
Build training plans, onboarding materials, and technical documentation for new Level 1 and Level 2 SRE Database Engineers.
Partner with Engineering, Product, Operations, and DBA/Data Infrastructure teams on reliability initiatives.
Assist with capacity planning, disaster recovery exercises, database migrations, and infrastructure projects.
Work with vendors and service providers to troubleshoot service issues and track SLA performance.
Identify opportunities for automation and process efficiency.
Share technical knowledge and help grow a reliability-minded engineering culture.
Incident Response:
Respond to and resolve production database, infrastructure, and service incidents.
Troubleshoot and escalate database, Linux, networking, application, and infrastructure issues as needed.
Participate in the on-call rotation and serve as an escalation point for database-related incidents.
Lead or contribute to root cause analysis and post-incident reviews.
Identify recurring issues and develop long-term corrective actions to improve reliability.
Design action plans to address recurring operational and database problems.
What We Value:
A proactive mindset with a can-do attitude.
Someone who can work independently, take ownership, and drive complex technical problems through resolution.
Someone who steps up, supports teammates, mentors others, and shares knowledge freely.
Strong problem-solving skills and a willingness to learn new technologies.
Curiosity, reliability, and a desire to improve the reliability and scalability of production systems.
Required Qualifications:
6–8 years of experience in site reliability engineering, systems engineering, infrastructure operations, database engineering, or similar roles, with meaningful experience supporting production database systems.
Deep hands-on experience with MySQL and distributed or sharded database systems.
Experience with Vitess in a production environment strongly preferred.
Experience administering and supporting NoSQL databases such as Cassandra.
Experience designing high-availability database architecture, replication topology, backup strategies, and disaster recovery processes.
Strong SQL skills, including query performance analysis, indexing, schema design, and troubleshooting.
Solid Linux systems administration and troubleshooting skills.
Experience with security-focused operations including patching, system hardening, access controls, and vulnerability remediation.
Strong understanding of service reliability concepts including monitoring, alerting, incident response, root cause analysis, SLIs, SLOs, and error budgets.
Experience working with containers and orchestration platforms including Kubernetes and Docker.
Comfortable operating in Kubernetes and Vitess environments using tools such as kubectl, mysqlsh, and Vitess keyspaces.
Experience with infrastructure and configuration management technologies including Terraform, Ansible, Jenkins, and HashiCorp products such as Vault and Nomad.
Proficiency in at least one scripting language such as Python, Bash, or Go.
Experience establishing operational procedures, runbooks, documentation, and escalation processes.
Experience mentoring, training, or helping onboard engineers into complex technical environments.
Experience supporting large-scale, production-grade systems.
Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent professional experience.
Preferred Qualifications:
Direct production experience with Vitess.
Experience with large-scale distributed or sharded MySQL environments.
Experience with Cassandra or similar distributed NoSQL databases at scale.
Experience in SaaS, cloud services, service provider, or large-scale distributed systems environments.
Experience with AWS, GCP, Azure, or similar cloud platforms.
Familiarity with ITIL/OSS practices and SLA/SLO management.
Experience leading Production Readiness Reviews.
Experience developing onboarding or technical training materials for engineers.
Experience acting as a technical escalation point for database or infrastructure incidents.
At this point, we hope you're feeling excited about the job description you're reading. Even if you don't meet every requirement, we still encourage you to apply. Learning, developing, and growing are key parts of our culture. We're eager to meet people who believe in our mission and can contribute to our team in various ways. We want people to feel comfortable expressing their true selves and to come, stay, and do their best work here.
At Backblaze, we value being fair and good to our customers, partners, and employees. That’s why diversity, equity, and inclusion are at the core of our values. We are committed to fostering a workforce where all employees feel a sense of belonging regardless of race, ethnicity, nationality, gender, sexual orientation, age, religion, socio-economic status, ability, veteran status, and education. We believe that our dedication to cultivating a diverse workspace not only allows us to better serve our customers in over 175 countries, but further reinforces our commitment to doing the right thing. We are proud to be an Equal Opportunity Employer.
To understand more about the data we collect and process as part of your application, please view our
Backblaze Employee Privacy Notice.
Location: United States; Europe
Workplace: Remote
ABOUT MATTER LABS
Matter Labs invented ZK rollups and built the first one on Ethereum: six years in production, over a billion transactions processed, over four billion dollars in value locked. We want programmable money to become a foundation for the next financial system, with institutions able to shape the services they provide and keep authority as their infrastructure evolves.
Prividium is our platform for institutions to build and operate digital asset businesses, with privacy and under their own rules. Prividium Commander is the control plane for digital asset services: an institution decides who can do what and tracks the resulting activity, on Prividium Ledger or on the chains it already runs. Prividium Ledger is a private blockchain with publicly verifiable execution. Prividium Connect gives institutions private, bridgeless transactions across blockchains.
Prividium Ledger runs in production for a number of institutional customers. Keeping those ledgers reliable, and making the next ten cheaper to operate than the first four, is the work this role is hired for.
Remote and global, few approvals, a CEO you can reach, unrestricted access to the best AI tools and the expectation that you use them, and a hiring bar of hell yes or no.
THE ROLE
You join the Production Unit, the three-person team that owns ZKsync OS in production for our customers: detection, incidents, rollouts and the service objectives each customer is measured against. Today the work is mostly reactive: on-call, incidents, rollouts, RCAs. The job is to change that. Every page and every manual step is a candidate for a fix in the server, a better alert or an automation. About 30 percent of your time goes to code now, and that share grows as the reactive load shrinks.
You own the environments you are assigned end to end: whether a change is safe to roll out, how an incident gets restored and explained, and whether the customer's service objectives are being met. Component teams own their code; you read it, find the cause, and land the fix.
WHAT YOU WILL DO:
- Run production for institutional customers. Hold the First Responder rotation, coordinate incidents to restoration, and write the RCA the customer's engineers read.
- Decide what ships. Go/no-go on changes to your environments, verification before rollout and validation after, including executing sequencer rollouts.
- Remove the cause. Turn pages, runbooks and manual steps into fixes in the sequencer, provers or tooling, so the same incident does not come back.
- Measure the service. Own the SLA card for your customers, measured monthly against their contracts.
- Finish across teams. Drive diagnosis and fixes through the component teams that own the code, without waiting to be asked.
- Later, support customers who run the chain themselves, where the fix has to work in someone else's hands.
Within a year, on-call load in your environments is measurably lower because of what you shipped, and the unit can take on the next customer without adding people.
WHAT WE LOOK FOR
- You have been on-call for a system you wrote code for, and you have owned an incident from page to RCA to the fix that stopped it recurring.
- You find causes in code you did not write. Strong in a systems language such as Rust, Go, C++ or Java; Rust is learnable here.
- You verify before you roll out and you can say which changes are reversible and which are not.
- You have run production for a service with external customers, and your incident notices and RCAs were read by their engineers.
- You make other teams finish the work without escalating.
- You are willing to hold a 24/7 rotation.
Nice to have: rollup or node operations experience (sequencer, prover, L1 settlement); Ethereum execution client internals; tooling you built that other teams adopted.
If you meet most of this and the rest is learnable, apply anyway.
NOT THIS ROLE
This is not a Forward Deployed Engineer role, which builds and deploys for a customer from discovery to production readiness; this role operates what is in production. It is not DevOps (clusters, network, L1 nodes, backups and disaster recovery stay with DevOps), not partner management, and not a people-management role.
COMPENSATION AND WORK MODEL
- Base salary range: USD 192,000 to 230,000 per year. Where an offer lands in the range depends on demonstrated scope and results against the bar described above. For candidates in the EU the same range applies
- Performance-based variable compensation and a long-term token incentive are additional.
- Benefits (employees): medical, dental and vision from day one, global health cover for team members outside the US; 401(k) with a Safe Harbor match up to 4 percent for eligible US employees, flexible paid time off plus public holidays and two company closure weeks a year; six weeks paid parental bonding leave plus up to ten weeks paid birth recovery leave; confidential mental health support; a USD 2,000 home office stipend, a company laptop refreshed every three years, up to USD 400 a month toward coworking, and a USD 500 annual learning budget; company and team offsites.
- Fully remote. You must be based in the US or the EU, with the US preferred; some of our customers whitelist the jurisdictions their operators work from, so this is a hard requirement.
- Full-time, as an employee or a contractor.
- 24/7 First Responder rotation shared with the Production Unit. Everyone in this role is on it.
- We do not ask about your current or past pay at any stage of the process.
Location: paris, France
Workplace: hybrid
Location:
Any MSF office*
Contract:
Permanent contract at 100%
Starting date:
01st of February 2027
Deadline to apply:
03rd of December 2026 - We reserve the right to close this position once suitable candidates have been identified.
Compensation and Benefits:
MSF practice is to offer the compensation and benefits package in line with the MSF entity offering the contract
*By default, the successful candidate will be offered a contract in the MSF office, able to issue a contract, of their country of residence at the time of application. If no MSF office exists in their country of residence, the successful candidate will be expected to relocate to a country where an MSF office can issue a contract, provided the local legislation allows for that.
At MSF, we are committed to an inclusive culture that encourages and supports the diverse voices of our employees. We welcome applications from individuals of all genders, ages, sexual orientations, nationalities, races, religions, beliefs, ability status, and all other diversity characteristics.
MSF is committed to preventing abuse, inappropriate behaviour, lack of integrity and financial misconduct in its work and care spaces. The successful candidate will be expected to comply with the organisation’s safeguarding policies and standards of professional behaviour.
We are committed to removing barriers for people with specific accessibility needs. If you need an adjustment to the recruitment process to be considered for the role, please let us know from the beginning of the selection process.
MSF International
Médecins Sans Frontières (MSF) is an international, independent, medical humanitarian organisation that delivers emergency aid to people affected by armed conflict, epidemics, healthcare exclusion and natural disasters. MSF offers assistance to people based only on need and irrespective of race, religion, gender or political affiliation. MSF International is the legal entity that binds MSF’s 26 sections, 28 associations and 16 branch offices together. Registered in Switzerland, MSF International provides coordination, information and support to the MSF Movement, as well as implements international projects and initiatives as requested.
Context
MSF International provides coordination, information and support to the MSF movement and implements international projects and initiatives as requested. In 2026, MSF began a new six-year strategic cycle — the Strategic Planning and Resource Cycle (SPARC) — which replaces the previous Resources-Sharing Agreement (RSA4). SPARC brings together movement-wide priorities, coordinated decision-making, shared accountability and collective investment stewardship across the MSF movement.
Within this framework, the Collective Portfolio is a core mechanism for translating SPARC ambitions into coherent, prioritised and monitorable movement-level investments. It brings together the Common Strategic Priorities Portfolio and other collective portfolio components, enabling the movement to assess strategic fit, sequencing, interdependencies, absorptive capacity, risk and value across a complex set of initiatives. The SPARC Interoperability priority in particular cuts across all other priorities and provides an enabling approach that shapes portfolio implementation and coherence.
The Collective Portfolio Manager is the senior role responsible for holding together the diverse components of the Collective Portfolio during SPARC implementation. The role enables collective ownership, strengthens evidence-based steering, and reinforces accountability for results, resource choices and delivery against SPARC Goals and Principles. It operates across MSF’s decentralised governance and executive environment, working closely with the International Office, Executive Committees, the SPARC Steering Committee, the Portfolio Committee, finance stakeholders, content owners and senior leaders across the movement.
As a member of the International Office management environment, the role also contributes to institutional coherence, organisational learning and SPARC-related change leadership.
Purpose of the job
The main purpose is to provide strategic leadership for SPARC’s Collective Portfolio to strengthen movement-wide accountability, prioritisation, effectiveness and alignment across collective investments.
The role ensures that the Collective Portfolio has robust decision-making and accountability mechanisms. This includes ensuring that portfolio composition, investment choices, delivery performance, risk monitoring and resource visibility are integrated into cross-cutting analysis and timely executive decision-making.
The role also leads management of the portfolio of work for the Common Strategic Priorities and advances portfolio, project and change management practice across the International Office and relevant executive platforms. This work involves paying particular attention to interoperability, absorption capacity, sequencing, implementation quality and organisational coherence.
Finally, this position also supports the functioning of the SPARC Steering Committee. It provides coordination, analysis and synthesis needed for the Committee to fulfil its oversight role on behalf of the Full ExCom. The role helps translate information emerging from the Collective Portfolio, SPARC Coordinating Mechanisms and related reporting processes into coherent cross-cutting insight on progress, risks, resource implications, interdependencies and emerging tensions.
Accountabilities
1. Manage the Collective Portfolio, enabling effective collective governance.
Expected result: The Portfolio Committee, relevant executive platforms and the Full ExCom have timely, relevant and decision-ready information on portfolio performance, integration, resourcing and risk.
Integrate and coordinate across the components and content owners of the Collective Portfolio, in line with the SPARC MoU and related governance arrangements;
Translate portfolio design into practical governance and decision-making processes that strengthen collective ownership and disciplined portfolio stewardship;
Oversee and report on portfolio composition, results, dependencies, risks and strategic fit, preparing analysis for decision-making in the Portfolio Committee and/or further escalation;
Oversee and report on portfolio health, planning, and resourcing in close collaboration with the IO finance team, the FinDir and portfolio content owners, ensuring integration with the movement’s annual resource planning and budget cycle;
Ensure that strategic, operational, organisational and implementation risks across the Collective Portfolio are identified, monitored and escalated appropriately, and facilitate the development of mitigation strategies with relevant stakeholders;
Convene, prepare and facilitate the work of the Portfolio Committee in line with its terms of reference, ensuring focused discussion, sound documentation, clear follow-up and accountability for agreed actions;
Develop approaches to gather learning and insight from portfolio implementation and contribute to the ongoing refinement, adaptation, and maturation of the Collective Portfolio model throughout the SPARC cycle.
2. Lead management of the portfolio of work in the Common Strategic Priorities, strengthening investment steering.
Expected result: Initiatives and projects within the portfolio of work for the Common Strategic Priorities are strategically aligned, appropriately prioritised and collectively steered to optimise their contribution to SPARC goals and principles.
Coordinate and align stakeholders in the Common Strategic Priorities, bringing coherence with approved Movement-level goals, principles, and agreed outcomes;
Build and continuously improve the portfolio pipeline management process, ensuring transparency, consistency, usability and institutional learning;
Drive analysis required for investment steering, including strategic relevance, interdependencies, timing, delivery feasibility, absorption capacity, opportunity costs, and portfolio balance;
Cultivate reflection on emerging priorities, initiatives, or opportunities for better effectiveness or efficiency among Priorities;
Broker shared understanding across stakeholders where priorities compete, perspectives diverge or conditions evolve, enabling collective choices in a decentralised environment without direct hierarchical authority;
Promote equitable participation and enable the surfacing of diverse perspectives from across the movement in portfolio dialogue and prioritisation processes while maintaining focus on strategic coherence and delivery discipline;
Track portfolio decisions, commitments and follow-up actions to strengthen visibility, continuity, and accountability.
3. Cultivate organisational learning, advancing portfolio-wide accountability for delivery results.
Expected result: Collective portfolio oversight decisions are supported by evidence, implementation follow-through is tangible, and the movement has stronger accountability for the results of collective investments.
Shape and maintain fit-for-purpose portfolio monitoring, reporting and review mechanisms to support executive decision-making and accountability for results;
Consolidate portfolio information into clear, decision-ready reporting for governance and executive stakeholders, including progress, bottlenecks, deviations, unintended outcomes, risks, resource implications and emerging strategic choices.
Follow up on regular reporting and related steering decisions, translating learning into actionable change, in particular with regards to gaps, delays, unresolved dependencies or accountability concerns.
Drive the development of relevant review processes, evaluation exercises and reflection on Portfolio effectiveness, organisational learning and value generation.
4. Lead project, change and interoperability management practices across the International Office and executive Platforms.
Expected result: The International Office and relevant executive platforms apply stronger portfolio, project and change management practices, enabling more coherent delivery, organisational learning and implementation effectiveness.
Drive the improvement of portfolio, project and change management standards, practices and governance approaches across the International Office and relevant executive Platforms;
Guide and promote disciplined approaches to planning, implementation, benefits realisation and organisational change;
Advise stakeholders on ways to assess absorption capacity, implementation feasibility and unintended organisational effects when shaping or adjusting initiative processes, timelines, or scopes;
Promote coordinated use of resources across projects, portfolios, and change initiatives, seeking efficiencies and facilitating cross-functional learning in the International Office and executive Platforms;
Engage and align stakeholders around the SPARC Interoperability priority, facilitating shared accountability and progress against the Interoperability Ambitions to 2031 and related roadmap;
Convene and facilitate relevant project and portfolio management communities or working groups in the Movement to strengthen knowledge-sharing, consistency, effectiveness and institutional learning;
5. Advise and support process design and facilitation for strategic initiatives or organisational transformation processes as requested by the ISG/DSG5. Support the SPARC Steering Committee in fulfilling its oversight, coordination and escalation role by providing timely portfolio analysis, cross-cutting insight, and decision-support across SPARC implementation
Expected result: the Steering Committee is equipped with clear, integrated and decision-ready information that strengthens its ability to monitor SPARC implementation, identify and address cross-cutting challenges, and provide well-grounded advice and recommendations to the Full ExCom.
Consolidate relevant inputs from the Collective Portfolio, SPARC Coordinating Mechanisms, monitoring and evaluation processes, and other reporting streams;
Surface risks, interdependencies, resource implications, tensions and emerging issues;
Support the preparation of coherent recommendations and documentation for Steering Committee review and onward escalation to the Full ExCom.
Autonomy, complexity
Autonomy to deliver results
Operates with a high degree of autonomy within the mandate of the role. Determines portfolio management approaches, governance rhythms, prioritisation processes, analytical frameworks and facilitation strategies required to strengthen collective investment steering, accountability and executive decision-making. Exercises independent judgement on complex organisational, strategic and implementation issues with movement-wide implications, while escalating matters requiring broader executive or governance authority.
Complexity of the environment
The role operates in a highly complex and decentralised international environment involving multiple governance and executive bodies, operational directorates, sections, finance stakeholders and strategic initiatives with intersecting priorities, timelines and resource implications. The role requires navigating ambiguity, influencing without formal authority, balancing strategic and operational considerations, and enabling collective choices where perspectives, incentives and institutional interests may differ. The position must synthesise diverse streams of information into coherent portfolio insight while supporting implementation discipline across a dynamic and evolving strategic cycle.
SAFEGUARDING REQUIREMENTS FOR THE ROLE
The incumbent commits to contribute to a safe, supportive, inclusive, equitable, diverse, respectful and healthy workplace, free from abuse and other misconduct. They will not engage in any form of abuse, including those detailed in the MSF Typologies of Abuse. When an employee suspects or observes abuse, they will report it, without investigating it, to protect others.
Ensure respectful management and communication at all levels.
Ensure that staff and consultants under their supervision understand their responsibilities regarding expected behaviour and reporting abuse while working for MSF.
Welcome complainants, guide colleagues towards the appropriate channels without investigating, and promote a working environment that does not tolerate abuse or inappropriate behaviour.
Ensure that staff know how to raise concerns and are kept informed of reporting mechanisms.
Education
Master’s degree or equivalent professional competence in portfolio management, organisational strategy or public administration
Advanced qualifications or certifications in portfolio, programme or change management are desirable.
Experience
Significant MSF experience is mandatory.
experience in complex international and multi-stakeholder environments;
experience leading or coordinating strategic portfolios, organisational transformation initiatives or cross-functional governance processes;
proven track record of designing and facilitating senior-level consultation, prioritisation and decision-making processes, including with executive committees or governance bodies;
strong experience influencing senior stakeholders and driving alignment across decentralised structures without direct hierarchical authority.
Knowledge
Understanding of portfolio, programme and change management approaches, governance models, organisational strategy and investment stewardship;
understanding of complex organisational systems, prioritisation processes, accountability mechanisms and resource planning; familiarity with MSF’s movement dynamics, governance and executive environment, including the interaction between operational, strategic, financial and associative dimensions;
demonstrated understanding of organisational interoperability, implementation risk, and cross-functional coordination in decentralised environments.
Languages
Native or near-native English.
French, Spanish or Arabic are assets.
Other
Willingness and ability to travel regularly to MSF offices and operational contexts.
Only shortlisted candidates will be contacted.
By submitting an application, the job applicant confirms their understanding and acceptance of these recruitment procedures.
Location: Remote - US
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to
hundreds of thousands of businesses
and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to
remote-first work
, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
.
Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
.
See yourself at Twilio
Join the team as Twilio’s next Architect on our Data Substrate team
About the job
Twilio runs on data, and the platform underneath it is entering a major shift. Open table formats, the convergence of lakes and warehouses, tightening privacy regulation, and AI workloads are all changing what a data platform has to do. We’re hiring an Architect to set our direction through that shift and to make sure the systems we build over the next 3-5 years are the right ones.
You’ll own the technical strategy for our data platform, spanning storage, lake and lakehouse architecture, catalog and governance, and privacy-by-design. You’ll work across org boundaries, setting standards that dozens of teams build on and raising the technical bar for the engineers around you.
Responsibilities
In this role, you’ll:
Own the architecture and multi-year technical strategy for the data platform, including the lake/lakehouse, ClickHouse, Elasticsearch, and governance, and keep them coherent as one platform rather than separate systems. Define where each engine fits (for example, ClickHouse versus open table formats on object storage) and the migration path between them.
Make and document the major design decisions (ADRs, RFCs) on storage and open table formats, catalog strategy, compute engines, tenancy, data placement, and build-versus-adopt tradeoffs, with cost and performance at petabyte scale as explicit design constraints.
Set the reference architectures for how our core storage and query engines (ClickHouse, Elasticsearch, and lake engines) are deployed, tuned, scaled and operated as shared platforms, including capacity, cost, tenant isolation, and upgrade strategy.
Define the reliability model for the platform: availability targets, failure domains, disaster recovery, observability, and incident response patterns that teams can adopt.
Build privacy and compliance into the architecture, not onto it. Design deletion and right-to-erasure, retention, data residency, and PII classification so they work across the platform’s storage layers, backups, and derived datasets, including data that arrives from upstream streaming systems.
Drive data governance: classification, catalog and metadata, lineage, access control integrated with our authentication and authorization systems, data contracts, quality and integrity standards, and a catalog teams actually use.
Review designs and technical direction across the org, and act as the escalation point on hard distributed-systems and performance problems.
Mentor principal and senior engineers, and grow architectural judgment across the org, not only within one squad.
Partner with product, security, infrastructure and consuming teams to turn business needs into platform roadmaps, and say no or re-sequence when the tradeoffs require it.
Track emerging data technologies (such as streaming-first architectures, federated query, and AI-ready data layers) and bring forward the ones worth adopting, with evidence from prototypes or benchmarks.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
15+ years of experience in software development or a related field, with at least 8 years in an architecture or senior technical leadership role.
Proven track record of architecting and delivering large-scale data platforms and setting their technical strategy, on cloud infrastructure such as AWS, deployed with Kubernetes, Terraform and Helm.
Deep expertise in storage and compute for analytical data: columnar and open table formats, lake and lakehouse architecture, partitioning, indexing, query planning, and how the choices affect cost and performance at petabyte scale.
Breadth across data storage and retrieval technologies, with hands-on depth in at least two of: analytical/OLAP engines (e.g., ClickHouse), search engines (e.g., ElasticSearch/OpenSearch), and lake or distributed processing engines (e.g., Spark, Trino, Flink). You can reason about when to use each, how they interoperate, and how to migrate between them.
Working knowledge of streaming systems (e.g., Kafka) and how they interact with downstream storage.
Practical experience designing data governance at scale: data classification, catalog and metadata management, lineage, and access control integrated with authentication and authorization systems.
Practical experience implementing privacy and compliance requirements (deletion, retention, residency) across a large, heterogeneous data estate.
Proficiency in one or more of Python, Java, and Go.
Track record of writing and driving architecture decisions across multiple teams, and of changing the direction of an organization’s technical roadmap through influence rather than authority.
Experience elevating engineering standards and mentoring senior engineers across teams.
Demonstrated commitment to operational excellence: architecting for high availability, observability and incident response in distributed systems, and being credible when a platform is failing in production.
Strong written and verbal communication, including making a complex tradeoff clear to engineers and to senior leadership.
Desired:
Experience operating one of these engines (e.g., ClickHouse, ElasticSearch) at scale, including replication, sharding, ingestion behavior, and multi-tenant isolation.
Experience with catalog and metadata systems (e.g., Unity Catalog, Glue, Polaris, DataHub) and open table format catalog strategy.
Experience with a platform migration across domains or ownership models, such as moving from central to domain-owned data.
A track record of measurable cost optimization on large data platforms.
Networking and network security knowledge.
Location
This role will be remote, and based in the United States.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location
Compensation
*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.
The estimated pay ranges for this role are as follows:
Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $207,200 - $233,100.
Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $219,360 - $246,780.
Based in the San Francisco Bay area, California: $243,680 - $274,140.
This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
Application deadline information
Applications for this role are intended to be accepted until 1/4/2027 but may change based on business needs.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call
Twilio Magic
. Additionally, we empower employees to build
positive change in their communities
by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,
please consider other open positions.
.
Stay alert to recruitment fraud
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @
twilio.com
email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
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Twilio is proud to be an equal opportunity employer.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Location: Egypt
ABOUT THE ROLE
Cincom is bringing Level 1 support, hosting support and infrastructure together into one 24/7 Service Operations function, reporting directly to the COO. It covers all of our main product lines, including CPQ, Eloquence, Cincom Smalltalk, Mantis, Supra and Control, along with the customer environments we host and manage and the infrastructure they run on.
Today, these areas work differently from one product to the next. Processes, tools and standards vary in many cases, and too much depends on a few people who know a product or a platform inside out. We want one modern, professional operation that runs around the clock and that customers experience the same way, whichever product they use and wherever/however it is deployed.
We are looking for someone to build this team and lead it. You will set the operating model, lead the three teams, own escalations through to resolution, and put the tooling, processes and measures in place to run Service Operations as a true 24/7 managed service. You will sit on the COO’s leadership team and take on wider operational responsibility as the function matures. It is a senior leadership role, but you will need to stay close enough to the work to know what good looks like and to step in when it counts.
WHY THIS ROLE
This is a new function with a direct line to the COO. You will shape it from the start, with real backing to change how we work and a clear mandate to build a professional service that customers value. It is also a role with room to grow: as the function matures, we expect you to take on wider operational responsibility across the business.
The role is remote and the location is open. Because Service Operations runs 24/7, you will take part in senior escalation cover for major incidents, and potentially travel occasionally to meet the team and customers.
KEY RESPONSIBILITIES
Team Leadership & People Management
Lead the three teams that report to you, specifically, Level 1 Support, Hosting Support and Infrastructure Management, and build and retain Level 2 knowledge over time.
Build out the Level 1 team, starting with a new team being established, and make sure it works hand in hand with our existing product support specialists in the Cincom business.
Hire, develop and coach the team, and cross-skill people across products and platforms so we are not reliant on any one person.
Set clear objectives, give regular feedback, and build a team that takes ownership of the customer’s problem.
Operational Leadership
Sit on the COO’s leadership team and contribute to decisions across engineering, delivery and operations.
Deputise for the COO on operational matters when needed, and take on wider operational responsibility as the function matures.
Own the Service Operations budget, including hosting and infrastructure costs, and help deliver against the business’s cost and efficiency targets.
Manage key operational suppliers and contracts, working with the COO and PartnerOne Group procurement and IT where Group agreements apply.
Building a 24/7 Service Operations Function
Design and run Service Operations as a true 24/7 service, with coverage, rotas and on-call arrangements that match our customer commitments.
Build out-of-hours models that make good use of the team, without burning people out.
Replace product-by-product ways of working with one consistent model for intake, triage, severity and prioritisation.
Bring in modern support practice, including ITIL-aligned incident, problem and change management and knowledge-centred support.
Build a proper Managed Services approach for our hosted platforms, working across the Hosting Support and Infrastructure teams and with the Client Success Team for our key accounts.
Escalation Management to Level 2 and 3
Own the escalation process from Level 1 into Level 2/3: product engineering teams for product issues, and Services consultants for issues in project deliverables, where necessary.
Set clear criteria for when and how issues escalate, so they arrive with the right information, and nothing gets lost in the handover.
Track every escalated issue through to resolution, keep customers informed, chase when timescales slip.
Review escalation trends with the product heads, push recurring issues back for permanent fixes and inclusion in roadmaps and make sure what we learn is captured in the smart knowledge base.
Hosting Support
Hold overall accountability for the customer environments Cincom hosts and manages, delivered through the Hosting Support team, and stay engaged with customer hosted deployments and associated metrics.
Make sure hosted services meet their commitments on availability, monitoring, backups, patching, disaster recovery and incident response, around the clock, providing a true Managed Service.
Turn hosting into a consistent, repeatable managed service that our commercial team can understand and sell with confidence.
Infrastructure
Lead the Infrastructure team and own the hardware and deployment design for hosted and on-premise customer environments. Software design stays with the product engineering teams.
Set infrastructure standards and reference architectures for each product, covering capacity, resilience, security and cost.
Plan capacity and sizing with the product and project delivery teams, so customer environments are built right first time.
Keep our cloud and infrastructure estate, including Azure and Kubernetes, secure, patched, documented and cost-effective.
Tooling, Automation & AI
Make Zoho Desk the single platform for support, configured properly and used consistently across every product, with integrations into other Cincom operational platforms as required.
Build and maintain a knowledge base (working with Cincom designated AI tools) that customers and the team actually use and expand self-service and automation where it saves everyone effort.
Work with our AI team to explore and develop AI-assisted Level 1 support, including local-language support, with validation before answers reach customers.
Performance, Reporting & Compliance
Set and track SLAs and internal service levels for response and resolution, by severity.
Report on ticket trends by product, customer, region, severity and SLA tracked resolution time, alongside hosting availability and infrastructure cost, not just ticket status, and review them monthly with the COO.
Lead the response to major incidents, with clear and timely communication to customers following a well-documented process.
Make sure support, hosting and infrastructure processes provide the evidence we need for ISO 27001 and SOC 2, and support our obligations to customers in regulated sectors.
Requirements
WHAT WE'RE LOOKING FOR
Essential Experience
Experience leading support, hosting or infrastructure operations for enterprise software customers, ideally across more than one product.
Experience leading several teams through team leads, at senior management level.
A track record of building or reshaping a support or operations function, not only running an existing one.
Experience running or building a 24/7 support operation, including on-call and potential follow-the-sun models.
Experience managing escalations into engineering teams and holding them to agreed timescales.
Experience running SLA-based support for business-critical customer systems.
Experience owning an operational budget, including hosting and infrastructure costs.
Technical Knowledge
Strong grounding in incident, problem and change management (ITIL or equivalent).
Solid understanding of hosted and cloud infrastructure, Azure or similar, including monitoring and alerting, high availability, backup and disaster recovery, and management of guaranteed up-time.
Familiarity with containerised deployments such as Kubernetes, and with infrastructure-as-code.
Comfortable with service desk platforms, reporting and automation.
Leadership & Interpersonal Skills
Calm and clear with customers and senior colleagues, especially when things go wrong.
Uses data to manage performance and to make the case for change.
Builds trust across Engineering, Delivery and Client Success, and gets things done without relying on authority.
Thinks beyond their own function, and is comfortable representing operations at leadership and Group level.
Fluent Business English communication.
Desirable
Hands-on experience with Zoho Desk or a comparable service desk platform.
Experience introducing AI-assisted support, knowledge-centred support or self-service.
ITIL 4 certification.
Additional languages, particularly French, German, Italian.
Experience supporting customers in regulated sectors such as financial services and insurance, and familiarity with ISO 27001 and SOC 2.
Experience with cloud cost management or FinOps practices.
Benefits
Independent Contractor (Contractor is responsible for applicable taxes and statutory obligations, subject to the agreement and local law)
Full-time role
Availability for occasional short travels
Payment in USD
Equipment provided by the company
Contractor fee range - $3,900–$6,000 USD per month
Equal Opportunity Employer
PartnerOne is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
AI Use Disclosure
During our recruitment process, we may use technology, including AI-assisted tools, to support application review or scheduling. These tools support our recruiting team and do not replace human decision-making. Where required, candidates will receive additional information about the tool and applicable rights.
This job posting is for an existing vacancy.
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