Операционный менеджмент вакансии — гибрид

Location: Paris, France Workplace: Hybrid HEALTH CAN’T WAIT. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t. Alan exists to end the wait. Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way. So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a global leading company, with a unique culture https://alan.com/en/careers. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. Prevention as the new norm. That's what we're building with our team of 1000+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond. ⭐️ THE SENIOR REVENUE OPERATIONS JOB Our Business Strategy & Operations team runs the most critical, strategic, and data-driven projects at Alan. It sits at the intersection of Sales, Product, and Finance, and covers four core areas: sales strategy and planning, sales effectiveness, sales enablement, and business segment leadership. You'll be joining the Sales Effectiveness team, whose mission is to make our sales organization run at its best across France, Belgium, Spain, and Canada. This team is a key lever on one of the company's most watched metrics: our customer acquisition cost. Why is this role interesting? - High-impact scope: You'll work across the full sales organization, from Account Executives to BDRs, Account Management, and Customer Success Managers. - Real ownership: You'll own initiatives end to end, from strategy and design to execution and adoption, not just delivery. - Builder's playground: You'll have access to a modern stack, combining low-code tools, AI (Dust, Claude), Salesforce, and SQL, to ship things fast and at scale. - Tangible results: Recent examples from our roadmap include fully automating slide deck generation for Sales (saving 1,000+ hours per year) and building an AI-powered outbound machine reaching a 15% discovery rate. What will you do with us? You'll own effectiveness initiatives end to end, setting the roadmap, designing the solution, building it, driving execution, and managing change across the organization. You'll spend meaningful time in the field to spot gaps in our sales process, then design smarter workflows by eliminating steps and increasing automation. You'll evaluate new tools and technologies, run tests, and roll out what works. You'll mostly work with low-code tools (like Zapier or n8n), AI, Salesforce, SQL via Metabase, and whatever else the job calls for. Enablement is a key part of the role: you'll shadow, train, measure adoption, and iterate until change sticks.   ⭐ IS IT YOU WE'RE LOOKING FOR? You'll be a great fit for the Revenue Operations team at Alan if you: - Have at least 5 years of experience in RevOps / Sales Ops / Sales Effectiveness, several of them spent hands-on building the sales machine. You own initiatives end-to-end (scope, design, build, measure); - Demonstrate strong ownership and project management skills, and are comfortable running initiatives; - Have a builder mindset and love being hands-on; - Are confident with change management, including shadowing, training, measuring adoption, and iterating; - Can write and own SQL queries yourself (joins, basic data modeling), not just read them. - Have proven experience with low-code tools and integrations (e.g. Clay, Make, Zapier, or equivalent) to build scalable workflows - Have configured Salesforce yourself (objects, fields, flows) and can say what you personally built vs. what an integrator or another team did. - Are able to build and maintain pipelines that produce actionable insights, with clear business impact - Have excellent verbal and written communication skills; - Have at least an advanced level in English. - Are based in (or willing to relocate to) Paris, Bordeaux, Marseille, Lyon, Annecy, Nantes, Biarritz, Madrid or Barcelona. For this role we are looking to hire within the C1-E level range https://alan.com/en/careers/a/salary-equity. EVERYTHING ELSE IS A PLUS. WE CARE ABOUT HAVING A DIVERSITY OF EXPERIENCES, PROFILES AND BACKGROUNDS IN OUR TEAM. 🙌 PERKS & BENEFITS https://alan.com/about/life-at-alan/a/perks At Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers. Therefore, we offer: - Fair rewards. Generous equity packages complement your base salary, for permanent contracts only. - Flexible office with hybrid setup. Amazing office space at our Paris HQ or sponsored co-working hubs in Bordeaux, Marseille, Lyon, Annecy, Nantes, Biarritz, Madrid or Barcelona. - All the tools you need. Top of the range equipment: Macbook Air, keyboard, laptop stand, monitor, and Bose noise-canceling headphones. - Flexible vacation policy and flexible working hours. Organize your time as you wish. - Delightful healthcare insurance: Extremely comprehensive health insurance - 100% for you and your children, 90-100% for partners depending on your country (permanent contracts only). - Transport. Generous transit benefit - Learning & Training opportunities. A highly flexible training policy free books and budget to attend and speak at conferences if the opportunity arises. - Personal growth through coaching: At Alan, coaching isn't just a perk - it's core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan's values to develop their full potential. Learn more about our coaching culture https://alan.com/en/blog/discover-alan/a/alan-culture-excellence-through-coaching. - Parental leave. Extended parental leave for all new parents, for permanent contracts only. IMPORTANT NOTE: WE HIRE PEOPLE, NOT ROLES. If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply as it can only bring learnings or success. If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements? Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application! 🔖 Check out our About Alan https://alan.com/about and Career https://alan.com/careers pages, as well as our Medium https://medium.com/alan, blog https://blog.alan.com/ and Glassdoor page https://www.glassdoor.com/Overview/Working-at-Alan-EI_IE1696043.11,15.htm for more info.

Задачи: — Управление операционной деятельностью рекрутингового агентства в России и обеспечение операционной совместимости с головным офисом в Индии. — Обеспечение бесперебойной работы процессов, масштабирование модели и своевременная отчётность перед материнской компанией. Требования: — Опыт COO / Директора по операциям в рекрутинге, кадровом или сервисном бизнесе. — Опыт выстраивания процессов «с нуля» или в условиях быстрого роста. — Управление командой рекрутеров/координаторов от 3 лет. — Опыт отчётности для внешних стейкхолдеров (головной офис, инвесторы). — Знание метрик рекрутинга, ТК РФ, опыт с CRM. — Уверенный Excel/Google Sheets, BI-инструменты. — Английский — для переписки, отчётов и переговоров. Условия: — Соцпакет: оформление по ТК РФ, оплачиваемый отпуск и больничные. — После испытательного срока: ДМС, компенсация транспорта, оплата корпоративной связи, оплата профессионального обучения. — Испытательный срок: 3 месяца. — Роль ключевого руководителя с прямым влиянием на рост бизнеса. — Международную структуру с головным офисом в Индии. — Гибридный формат.

Задачи: — Руководство специалистами по ongoing due diligence (ODD) — Управление производительностью и качеством работы команды — Контроль эскалаций, связанных с регуляторными рисками Требования: — Знание английского, датского и шведского языков — Опыт работы с AML, KYC, ODD, EDD — Понимание SLA и управления качеством Условия: — Работа в гибридном формате в Копенгагене, Дания

Location: Paris, France Workplace: Hybrid HEALTH CAN’T WAIT. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t. Alan exists to end the wait. Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way. So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a global leading company, with a unique culture https://alan.com/en/careers. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. Prevention as the new norm. That's what we're building with our team of 1000+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond. 🤹 OPERATIONS AT ALAN Behind Alan's performance lies an Operations team that is anything but back-office. At Alan, Ops is a strategic function: we define the vision, build the systems, and own the outcomes that make our insurance and healthcare products work at scale. As a Senior Ops & Product Builder, you will own some of the most critical and ambiguous challenges in the company. You will shape strategy, drive cross-functional alignment, and build solutions with lasting impact on Alan's P&L and member experience. You’ll be joining 80+ talented, committed, passionate Ops team members working globally on all our services. You’ll be among the team mates structuring this community. ⭐️ THE CHALLENGES We are looking for driven professionals and entrepreneurs with a strong operational background to disrupt the way we traditionally think about insurance or healthcare. Our goal is to delight our members everywhere as we keep on scaling and building new services in France and internationally. The job description is simple: you set the vision, make the hard calls, and own the outcome. Here are some examples of missions our team is covering that you could lead: - Saving millions through fraud detection: Building a detection capability with no playbook. Owning make-vs-buy decisions on tooling, balancing precision against member experience at scale, and managing the external surface. Partner negotiations, industry lobbying, and ecosystem-level fraud strategy. - Building a global recovery engine: Establishing a billing monitoring framework to identify gaps early on. Then building assets & partnerships to drive costs down : designing a global recovery system that adapts to local legislation to support Alan’s expansion. With millions invoiced every month and high growth, the impact on P&L is direct. - Scaling psychotherapy online sessions: Defining the operating model from scratch, making hard resourcing decisions under uncertainty, managing quality at scale, and driving international replication. Today: 80,000 sessions were delivered & 93% of users report reduced stress. - Reinventing healthcare expense payment: Challenging a key French health insurance item (Tiers Payant), owning complex supplier negotiations autonomously, and cutting the budget line by more than half while improving member satisfaction. ⭐️ IF YOU HAVE SOME OF THE FOLLOWING, YOU MAY BE A GREAT FIT ⭐️ - You have at least 10 years of professional experience in Operations management or entrepreneurship - You are fully fluent in English and Spanish or French or Dutch - You have a high level of structure and strong analytical skills (including Sql fluency for data analysis) - You independently own high-ambiguity, high-impact initiatives (typically >10M€/year business impact) - You excel at defining a clear vision and roadmap on your scope, lead product reviews, and drive make-or-buy decisions - You make hard prioritization calls with partial information and manage key external partnerships autonomously - You are a thought leader and implement innovative uses of AI and automation across crews - You are a strong mentor: you make the people around you better, and you drive significant community impact For this role we are looking to hire within the D-F https://alan.com/en/careers/a/salary-equity level range based out of France, Belgium or Spain. 🎯 IMPORTANT NOTE: WE HIRE PEOPLE, NOT ROLES. If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply, as it can only bring learnings or success. If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements? Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application!   🔖 Check out our About Alan https://alan.com/about and Career https://alan.com/careers pages, as well as our Medium https://medium.com/alan, blog https://blog.alan.com/ and Glassdoor page https://www.glassdoor.com/Overview/Working-at-Alan-EI_IE1696043.11,15.htm for more info.   YOU WANT TO KNOW MORE ABOUT ALAN? - 🙌 Perks & Benefits https://alan.com/en/careers/a/salary-equity: Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers. - 🤘 A strong culture https://alan.com/en/about/a/leadership-principles: People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work

В данной роли операционного директора (COO) в Москве предстоит управлять операционной деятельностью рекрутингового агентства, обеспечивая согласованность процессов с головным офисом в Индии. Основные обязанности включают контроль полного операционного цикла от получения заявки клиента до закрытия вакансии и выставления счета, а также развитие и оптимизацию финансовой отчетности, внедрение ключевых показателей эффективности (KPI) и развитие CRM-системы. Необходимо планировать ресурсы и обеспечивать выполнение соглашений об уровне сервиса (SLA) перед клиентами, готовить регулярные отчеты для головного офиса, включая данные по воронке продаж, метрикам и статусу проектов, а также синхронизировать стандарты и процессы между московским и индийским офисами. Взаимодействие с коммерческими, финансовыми, HR и юридическими подразделениями также входит в обязанности. Требования к кандидату включают опыт работы COO или директора по операциям в рекрутинге, кадровом или сервисном бизнесе, умение выстраивать процессы с нуля или в условиях быстрого роста, опыт управления командой рекрутеров или координаторов не менее трех лет, навыки подготовки отчетности для внешних стейкхолдеров, знание метрик рекрутинга, Трудового кодекса РФ и опыт работы с CRM. Необходимы уверенные навыки работы с Excel/Google Sheets и BI-инструментами, а также владение английским языком для переписки, отчетности и переговоров. Предлагается оформление по ТК РФ с социальным пакетом, оплачиваемым отпуском и больничными, после испытательного срока — ДМС, компенсация транспорта, оплата корпоративной связи и профессионального обучения. Испытательный срок составляет три месяца. Работа предполагает ключевую руководящую роль с возможностью влиять на развитие бизнеса в международной структуре с гибридным форматом работы.

Требования: • 3+ года в payments / billing / payment operations (merchant side, B2C-подписки) • Практический опыт полного цикла рекуррентных платежей: renewals, retries, dunning, recovery • Практический опыт multi-PSP и orchestration: routing, cascading, failover, MIDs • Глубокое понимание платёжных рисков и программ мониторинга карточных схем Важно: 📌 Нахождение на Кипре или готовность к переезду О компании: Платёжная инфраструктура уже работает — multi-PSP с оркестрацией поверх; задача роли — довести reconciliation, отчётность, мониторинг и billing analytics до зрелого состояния. Релокация поддерживается.

О компании: Qualifyze — ведущая компания в управлении соответствием цепочки поставок в индустрии Life Sciences, основана в 2019 году, работает с более чем 1500 фармацевтическими и медицинскими компаниями по всему миру. Задачи: — Обеспечивать надежную работу и развитие систем и автоматизаций в рамках QOS. — Поддерживать, устранять неполадки и улучшать модули QOS, обеспечивая их стабильность, производительность и устойчивость. — Вести техническую поддержку производственных решений, решать инциденты и внедрять постепенные улучшения. — Владеть процессом поддержки и надежности существующих модулей QOS, обеспечивать их доступность и корректную работу. — Исследовать, устранять ошибки, инциденты и проблемы с производительностью, выявлять коренные причины и внедрять устойчивые решения. — Разрабатывать и внедрять небольшие улучшения на основе обратной связи и меняющихся требований. — Мониторить автоматизации, интеграции, каналы данных и AI-решения для выявления сбоев и неэффективности. — Поддерживать и улучшать интеграции между внутренними системами для обеспечения надежных потоков данных и автоматизации. — Вести техническую документацию, руководства по устранению неполадок и операционные инструкции. — Сотрудничать с командой инженеров и бизнес-стейкхолдерами для приоритизации задач поддержки и решения технических проблем. Требования: — Опыт в разработке программного обеспечения, автоматизации или аналогичной технической роли. — Уверенные навыки программирования как минимум на одном из языков: Java, JavaScript, TypeScript или Python, а также знание SQL. — Практический опыт поддержки, отладки и улучшения производственных приложений и автоматизированных процессов. — Знание LLM, AI-агентов и агентных рабочих процессов, включая устранение неполадок AI-решений. — Понимание DevOps-концепций, включая контейнеризацию (Docker), оркестрацию (Kubernetes) и практики CI/CD. — Мягкие навыки уровня IC3: самостоятельное решение проблем, ответственность за надежность систем, эффективное взаимодействие с коллегами и заинтересованными сторонами, проактивное улучшение процессов и принятие технических решений в рамках стандартов команды. Условия: — Релокация в Испанию или Германию с последующим гибридным форматом работы. — Конкурентная ежегодно пересматриваемая зарплата в диапазоне 35,000–40,000 евро в год, окончательная сумма зависит от опыта и результатов. — Пакет отпускных, увеличивающийся с длительностью работы. — Страна-специфические льготы, включая частное медицинское страхование, фитнес и питание. — Ежегодный бюджет на личное развитие. — Гибридный режим работы с возможностью до 3 месяцев в году работать из любой точки мира. — Современное оборудование и инструменты для эффективной работы. — Ежегодное офлайн-событие компании в Европе. — Работа в команде профессионалов.

Задачи: — Управление корпоративным биллингом — Сверка данных по биллингу — Решение проблем с биллингом Требования: — Опыт работы с Salesforce — Опыт работы с NetSuite Условия: — Гибридный формат работы в Сан-Франциско — Зарплата от $140,000 до $185,000 в год

Ведущая финтех-платформа ищет специалиста, который будет заниматься взаимодействием с платежными системами в регионах СНГ, MENA и Европе. В обязанности входит организация подключения и запуск новых платежных сервис-провайдеров (PSP), а также координация процессов интеграции. Необходимо контролировать соблюдение SLA, объемы транзакций, стабильность работы и маржинальность. Также требуется оптимизировать затраты на обработку платежей и улучшать конверсию, а также принимать участие в формировании платежной стратегии компании. Кандидат должен иметь опыт работы с платежными системами не менее 1,5 лет, разбираться в особенностях процессинга в сферах iGaming и FinTech, а также владеть знаниями ключевых метрик, таких как approval rate и конверсия. Компания предлагает оплату в рублях или криптовалюте, первые три месяца работы в офисе, после чего возможен гибридный режим.

Требования: — Наличие высшего образования; — Опыт работы на аналогичной позиции от 5 лет; — Знание законодательства рынка ценных бумаг и валютного законодательства; — Понимание риск-менеджмента; — Опыт работы в банках, финансовых компаниях или трейдинге; — Опыт работы с ценными бумагами, структурными продуктами и производными финансовыми инструментами (ПФИ); — Навыки автоматизации и работы с данными: Excel (формулы, сводные таблицы), приветствуется базовое знание SQL, VBA, Python. Обязанности: — Сопровождение выпущенных структурных облигаций и сделок с ПФИ: отслеживание всех событий по сделкам, своевременная подготовка и оформление документов (подтверждения, уведомления и т.д.), контроль корректности расчетов; — Взаимодействие с инфраструктурными участниками рынка (брокеры, депозитарии и др.); — Обработка отчетов брокеров и передача необходимой информации другим подразделениям; — Проведение сверок данных и позиций в системе сопровождения с внешними источниками; — Ведение и ежедневное обновление справочных (static) данных в системе, контроль корректности их отображения; — Расчет и контроль корректности расчетов, публикация значений индексов и портфелей индексов, а также сопутствующих документов и новостей; — Участие в согласовании документации; — Подготовка и направление риск-отчетов; — Подготовка и сдача отчетности в Репозитарий; — Сбор, анализ и предоставление аналитических данных; — Участие в подготовке требований для автоматизации процессов и постановке задач. Условия: — Гибкий формат работы (4 дня в офисе и 1 день на удаленке); — Рабочий день с 10:00 до 19:00 часов; — Современный офис в центре Москвы; — ДМС после прохождения испытательного срока.

Location: Mandaluyong Workplace: Hybrid About Salmon Salmon Bank (Rural Bank) Inc., the banking arm of Salmon Group Ltd., is a technology-driven challenger bank in the Philippines operating under a BSP license. We combine the trust of a licensed institution with the speed and convenience of a modern financial product. Work within regulated financial infrastructure, where product, risk, compliance, operations, technology, and customer experience are closely connected. About the Role Salmon is hiring a Core Posting Officer to join the Core Posting Team within Banking Operations. You will carry out posting operations, service requests, controls and case activities, making sure every transaction is properly approved, accurately recorded and fully evidenced. You will work with product, technology, risk, compliance, finance and customer-facing teams to keep the Bank’s operations reliable. What You’ll Do Posting operations - Execute operational processes, service requests, controls and case activities for the Core Posting Team. - Review inputs, validate information, and resolve standard exceptions. - Follow up with relevant stakeholders to close open items. - Ensure all posting requests have appropriate approvals under the Delegated Authority (DA). Documentation and evidence - Maintain process documentation, case notes, trackers and evidence for transparent operations. - Help document processes for the Core Posting Team and related processes. End-to-end process ownership - Ensure end-to-end processes work smoothly, including links to other Banking Operations teams and Bank stakeholders. - Comply with the Core Posting Team’s KPIs and KRIs. Team operations - Assist in capacity planning, and in productivity and performance monitoring and evaluation of team members. - Ensure the relief arrangement is kept up to date and implemented. Cross-team collaboration - Work closely with the Core Posting Team, Banking Operations colleagues and Salmon stakeholders in support of the Bank’s business model and strategic direction. - Partner with product, technology, risk, compliance, finance and customer-facing teams to keep operations reliable. What We’re Looking For - Bachelor’s degree in Business Administration, Finance, Accountancy or a related field - 2-3 years of experience in banking operations, transaction processing, posting or a related control function (experience in a BSP-supervised institution, especially digital banking, is an advantage) - Working knowledge of core banking systems, posting and reconciliation processes, or the ability to be trained in them - Strong attention to detail and a control mindset, including awareness of approval and delegated authority requirements - Strong documentation and written communication skills - Strong coordination and follow-through skills - Ability to meet the Bank’s fit and proper standards, including pre-employment screening

Location: Taguig, National Capital Region Workplace: Hybrid About Salmon Salmon Bank (Rural Bank) Inc., the banking arm of Salmon Group Ltd., is a technology-driven challenger bank in the Philippines operating under a BSP license. We combine the trust of a licensed institution with the speed and convenience of a modern financial product. Work within regulated financial infrastructure, where product, risk, compliance, operations, technology, and customer experience are closely connected. About the Role You’ll own Credit Administration for Salmon Bank and build it into a permanent, properly resourced function. You’ll report directly to the Deputy CEO and be accountable for the accuracy, completeness, and audit-readiness of everything that touches loan documentation, disbursement, and collateral. What You’ll Do - Own end-to-end credit administration across credit documentation, disbursement controls, billing and repayment, collateral perfection and safekeeping, and maintenance of credit files, consistent with MORB Sec. 143. - Lead and develop the Credit Administration team and run the function’s day-to-day operations. - Make sure the function is structured and staffed with clean records, clear ownership, and no single point of failure. - Partner with Credit, Risk, and Legal so that documentation and disbursement processes support the bank’s lending products as they scale. - Report on credit administration performance, risk, and process gaps to the Deputy CEO, the Credit Committee, and the Risk Oversight Committee, as appropriate. What We’re Looking For - 4-5 years of experience leading a credit administration function within a BSP-regulated bank. - Strong working knowledge and ownership of loan documentation, collateral management, disbursement controls, and the maintenance of credit files. - Advanced Excel skills. SQL is a strong plus. - Experience building or maturing a function from a smaller or informal setup. - Comfort operating in a lean, fast-scaling environment. Good to Have - Experience in a fast-growing or newly licensed bank. - Exposure to credit administration technology or systems implementation. Why Join Us You’ll build a function from the ground up, with direct accountability to the Deputy CEO and a mandate that matters to how BSP sees the bank’s operational maturity.

Location: Paris, France; Bordeaux, France Workplace: Hybrid HEALTH CAN’T WAIT. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t. Alan exists to end the wait. Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way. So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a global leading company, with a unique culture https://alan.com/en/careers. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. Prevention as the new norm. That's what we're building with our team of 1000+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond. ⭐️ OPERATIONS AT ALAN The Operations Community’s core responsibilities is to deliver at scale our insurance and health services : we build our platform and operational capabilities and run our processes to guarantee delight and efficiency. As we anchor our Insurance position, diversify our offering with health and well-being related services in 4 different countries (France, Belgium, Spain and Canada), our operations are increasingly complex and our challenges ahead have never been as exciting! Being an Ops at Alan means joining a team of 50+ talented, committed and passionate Ops across our countries, with a lot of interactions with Engineering, Product, Care and many other teams at Alan. We have a mix of Builder profiles, focused on (re)designing and implementing our processes and Operations Experts who deliver those on a daily basis while improving them. We want team members to deliver excellence to our companies and members and be ready to disrupt (and not only upgrade) the way we traditionally think about insurance or healthcare services. Want to learn more about Ops at Alan? Read how we work and hire https://app.notion.com/p/alaninsurance/Product-Ops-builders-and-coordinators-Alan-your-hiring-process-3021426e8be7815cb164d629cfe3b455 and watch our team in action https://www.youtube.com/playlist?list=PL643LyZcrKMDaW7cW0_GytXy5VkaqTOU6   🌍 FOR THIS ROLE, YOU NEED TO BE BASED IN FRANCE, BELGIUM OR SPAIN 🌍 The Operations Expert works on a specific subset of services we deliver (eg. claim reimbursement, fraud, clinic to name a few) . Their core responsibilities (+- 70/80% of the time) are to: - Run our Insurance or Health services processes - that's why we call them Ops Runners internally 😉 - Ensure the day-to-day follow up and monitoring of our operations - Flag risks and opportunities In details, your missions are: - Operating our processes: performing tasks like invoicing or claims treatment, growing and managing our network of providers, supporting internal teams (live and through documentation) - Contributing to the definition & owning the best monitoring scheme to track volumes/efficiency/SLAs, and identify risks and areas of improvement, internally or with our service providers - Supervising partnerships (e.g. teleconsultation, claim operators), participating in the negotiation rounds, daily communication to ensure business continuity - Performing controls on our daily operations to make sure the correct decisions were made and to identify training needs (internally as well as externally) - Escalating feedback, helping to prioritise and supporting initiatives to make our processes and services more delightful and efficient Next to running and monitoring our operations, you implement continuous improvements to our processes (+-20/30% of the time). This can be in a variety of ways, e.g. working with product teams to automate certain processes, enhancing our external communication, auditing our processes, automating some process steps using automation tools, … ⭐️ OUR RUN ORGANISATION ⭐️ Our Operations Experts are organized in pools (3-7 runners) who are collectively responsible for running their scope. Examples of topics are: Alan therapy: members can book a therapy session with psychologists. You maintain smooth relationships with our psychologists, ensure therapy demand  matches the supply and contribute to several steps of their lifecycle at Alan (hiring, onboarding, invoicing, supporting booking management etc). Claims: We provide a best-in-class claims experience, including our own optic care service. You treat claims and assist in decisions regarding our coverage. Additionally, you monitor the performance of external service providers to meet SLAs & perform quality controls. You ensure glasses get delivered on time, member satisfaction is high, our frame collection is attractive, collaboration with opticians is smooth and efficient, …. Fraud: We run checks on claims submitted by our members, and build new ways of preventing fraud attempts. You investigate suspicious claims, prevent fraudulent payments or recover when we paid fraudulent claims. Set up:  We provide best-in-class experience to our Customers : a smooth on/offboarding of their employees and a seamless invoicing or billing. To do so, we continuously control & improve the quality of our processes : ensuring we have consistent information for invoicing, unlocking employee invite/removals in case of issue and supporting admin in case of payment issue or bankruptcy. Note: We look for profiles able to embrace any challenge and jump in any pool ! Depending on Alan needs (and personal interests), an Operations Expert will join in a pool and  can change and explore new scopes after some time. Do not hesitate to ask more concrete examples to the Operations Team Members you’ll meet during the process so they can share about their own scope. ⭐️ EXPERIENCE ⭐️ For this opportunity, we are aiming to hire within the A2-B1 level range https://alan.com/en/careers/a/salary-equity. Since the scope of our Ops Expert role is extremely varied, we are open to candidates from different backgrounds : you could be a good fit for the Operations team at Alan if, for example, you: - Operated processes and services especially for companies during the scale up stage or in industrial/logistic industries - Worked in Support functions (Customer Support, People Operations etc) - Had a Customer facing Commercial experience, e.g. account manager or Customer Success Communications, such as Social Media, Internal/ External Communications - Handled event coordination ⭐️ SKILLS ⭐️ - Passionate about delivering & optimizing top notch operations: not scared to get your hands dirty to get into technical processes, making them clear and delightful for our operators and members - A keen problem-solver and challenger with a dig deep mindset: what drives you is member and customer satisfaction ! - Analytics skills, to be able to dive into our data - Highly organised with exceptional follow-up skills, with strong attention to details - Strong and structured in written and verbal communication in English as well as in French or Dutch - Able to work and learn independently in a fast-paced environment - Adaptable: you show flexibility and a strong ability to adapt to variable situations - It’s even better if you have experience in the insurance or the healthcare industry 🎯 IMPORTANT NOTE: WE HIRE PEOPLE, NOT ROLES. If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply, as it can only bring learnings or success. If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements? Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application!   🔖 Check out our About Alan https://alan.com/about and Career https://alan.com/careers pages, as well as our Medium https://medium.com/alan, blog https://blog.alan.com/ and Glassdoor page https://www.glassdoor.com/Overview/Working-at-Alan-EI_IE1696043.11,15.htm for more info.   YOU WANT TO KNOW MORE ABOUT ALAN? - 🙌 Perks & Benefits https://alan.com/en/careers/a/salary-equity: Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers. - 🤘A strong culture https://alan.com/en/about/a/leadership-principles: People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work

Золотое Яблоко — международная сеть парфюмерно-косметических супермаркетов с семью распределительными центрами и обширной логистической цепью поставок. Вы будете работать в дирекции по логистике, поддерживать высокий уровень работы логистических бизнес-процессов компании. Задачи: — управлять операционным результатом складского и транспортного контуров в России и Казахстане, неся ответственность за выполнение SLA, себестоимость операций и бюджет OPEX; — выстраивать единый цикл планирования объемов, мощностей и численности персонала для готовности к сезонным пикам и росту бизнеса без потери качества; — стандартизировать процессы РФ и Казахстана, внедряя единые нормативы, методики расчета производительности и подходы к аутсорсингу; — автоматизировать регулярное управление, сокращая количество решений через регламенты, управленческую отчетность и делегирование директорам направлений; — управлять изменениями: оптимизация оргструктуры, внедрение новых WMS/TMS-решений, пересмотр нормативов, работа с аутсорсерами; — развивать управленческую команду: ставить задачи, оценивать KPI (OTIF, CPI, уровень сервиса, выручка), принимать кадровые решения; — обеспечивать прохождение пиковых периодов и антикризисное управление, минимизируя риски сбоев в распределенной сети. Требования: — опыт управления крупной распределенной логистикой (склад + транспорт) в федеральном ритейле, e-commerce, FMCG или аналогичной операционной среде от 5 лет; — управление несколькими распределительными центрами или регионами (от 5+ площадок); — понимание специфики рынка Казахстана; — сильные компетенции в бюджетировании и управлении себестоимостью, умение считать стоимость единицы операции, управлять производительностью и численностью для достижения целей по OPEX; — реализованные проекты повышения эффективности с измеримыми результатами (снижение затрат, рост пропускной способности, оптимизация штата, внедрение нормативов); — глубокое понимание WMS/TMS систем, планирования мощностей и операционной аналитики; — опыт изменения процессов, оргструктуры или систем управления; — опыт внедрения изменений без потери качества сервиса; — умение договариваться и выстраивать кросс-функциональное взаимодействие; — доказанный опыт управления распределённой сетью в периоды кратного роста заказов. Условия: — персональное предложение по заработной плате и официальное трудоустройство; — график работы 5/2, работа в офисе Екатеринбурга с возможностью гибридного формата; — релокационный пакет; — ДМС со стоматологией; — помощь карьерного консультанта для выбора индивидуального направления развития; — штаб-квартира в центре Екатеринбурга с собственным баром, зонами для отдыха и зеленым садом; — компенсация питания при работе из офиса; — возможность влиять на бизнес, внедрять идеи и обмениваться опытом с командой; — изучение английского языка в GA English Club, компенсация обучений и развитие в онлайн-университете; — корпоративная скидка в Золотое Яблоко, бонусы и акции от партнеров; — корпоративные мероприятия, спортивные сообщества, Random Coffee и другие активности; — комфортная коммуникация с коллегами, легкий Tone of Voice; — отсутствие ограничений по дресс-коду и внешнему виду.

Требования: — Отличное знание ПК, периферии, ОС и прикладного ПО — Коммуникабельность, ответственность, проактивность — Опыт работы техником или техником-консультантом, специалистом хэлп-декс — Опыт менеджмента (руководство отделом/группой/проектами) — Опыт работы в сфере облачных B2B SaaS-решений и в медицине будет плюсом Задачи: — Настройка и пусконаладочные работы для новых клиентов компании — Обучение персонала функционалу решений, консультации по работе программы и вопросам автоматизации бизнес-процессов клиентов — Ведение деловой переписки, отчетность в CRM — Функции производственного менеджера: - Контроль над загрузкой технического отдела - Контроль отчетности в CRM и другом прикладном ПО компании - Контроль качества выполняемых работ, обратная связь с клиентами - Решение сложных/конфликтных ситуаций - Работа над повышением лояльности клиентов и развитию дополнительных продаж (максимизаторы, услуги и т.д.) Условия: — Офис в центре Алматы — Нормированный рабочий день, стандартное официальное оформление — Формат работы - смешанный (оффлайн-онлайн) — Небольшая команда с возможностью обучения — Интересная сфера и перспективы роста

Location: New York, NY Workplace: Hybrid We are building AI to simulate the world through merging art and science. We believe that world models are at the frontier of progress in artificial intelligence. Language models alone won’t solve the world’s hardest problems – robotics, disease, scientific discovery. Real progress requires models that experience the world and learn from their mistakes, the same way that humans do. And this kind of trial and error can be massively accelerated when done in simulation, rather than in the real world. World models offer the most clear path to general-purpose simulation, changing how stories are told, how scientific progress is made and how the next frontiers of humanity are reached. Our team consists of creative, open minded, caring and ambitious people who are determined to change the world. We aspire to continuously build impossible things and our ability to do so relies on building an incredible team. If you are driven to do the same, we'd love to hear from you. *Titles posted to our careers page are updated regularly to best advertise the role and expected seniority, but internally we have a flat titling system with two types of titles: one for individual contributors and one for people managers. ABOUT THE ROLE *Open to candidates based near our NYC office or those willing to relocate. We're looking for a Workplace Lead to own Runway's offices: where they are, how they get built and how they feel to work in. Today that means New York, San Francisco, Seattle, London, Paris, & Tel Aviv. Over the next few years it means more room in those cities and new locations elsewhere. You'll handle the real estate and the buildouts, what it costs to run each site, and the events and visits that happen in these rooms. You'll work with cross functional partners including People and Finance on how much space we need and when, and with IT and Security on what it takes to make a site usable. Expect to be close to the work itself, not only the strategy behind it. Things are always moving quickly at Runway, so this role calls for exceptional organization and the judgment to know what needs a plan and what just needs doing. WHAT YOU’LL DO - Handle the daily operation of each office: cleaning, repairs, food, supplies, access control, and health and safety - Own the workplace budget and the reporting behind it, from rent and capex through daily operating spend - Run Runway's onsite programming, including all-hands, offsites, team events, screenings and visits from partners and press - Decide how much space Runway needs in each city and by when, working from hiring forecasts with People and Finance - Take new offices from shortlist to signed lease, working with brokers, Legal and Finance on terms - Manage design, construction and furniture projects to move-in dates that hold - Work with IT and Security on network, AV and physical access ahead of each opening - Set up local vendors, services and compliance in markets where Runway hasn't operated before - Travel occasionally to Runway's other offices, usually around an opening or a large onsite event - Decide what good looks like for a Runway office, then keep checking each one against it, from the perspective of both the people working there and the people visiting WHAT YOU’LL NEED - 7+ years in corporate real estate, facilities or workplace operations - Deep project management experience across construction schedules, permitting and short-notice logistics - Hands-on lease and vendor contract experience, and a budget you personally signed off on - Cross-functional experience with teams such as Finance, People, IT and Security - At least one office you took from first site visit through opening day - International real estate, employment or compliance experience is a plus - Comfort writing the process docs, service standards and vendor scorecards a workplace function depends on - Accountability for offices you don't sit in every day Runway strives to recruit and retain exceptional talent from diverse backgrounds while ensuring pay equity for our team. Our salary ranges are based on competitive market rates for our size, stage and industry, and salary is just one part of the overall compensation package we provide. There are many factors that go into salary determinations, including relevant experience, skill level and qualifications assessed during the interview process, and maintaining internal equity with peers on the team. The range shared below is a general expectation for the function as posted, but we are also open to considering candidates who may be more or less experienced than outlined in the job description. In this case, we will communicate any updates in the expected salary range. Lastly, the provided range is the expected salary for candidates in the U.S. Outside of those regions, there may be a change in the range, which again, will be communicated to candidates. WORKING AT RUNWAY Great things come from great teams. https://www.youtube.com/watch?v=kwmj4ato2kw&ab_channel=Runway We’d love to hear from you. We’re committed to creating a space where our employees can bring their full selves to work and have equal opportunity to succeed. So regardless of race, gender identity or expression, sexual orientation, religion, origin, ability, age, veteran status, if joining this mission speaks to you, we encourage you to apply. More about Runway - Universal World Simulator https://runwayml.com/world-simulator.html - GWM-1 https://runwayml.com/research/introducing-runway-gwm-1 - Gen-4.5 https://runwayml.com/research/introducing-runway-gen-4.5 - General World Models https://runwayml.com/research/introducing-general-world-models - Robotics SDK https://runwayml.com/research/introducing-runway-gwm-1#robotics-section - Conversational Real-time Agents https://runwayml.com/research/introducing-runway-gwm-1#avatars-section - Runway Studios https://runwayml.com/studios We're excited to be recognized as a best place to work: Crain's https://www.crainsnewyork.com/awards/best-places-work-2023 | InHerSight https://www.inhersight.com/companies/best/city/new-york-city-ny | BuiltIn NYC https://builtin.com/awards/new-york-city/2024/best-places-to-work | INC https://www.inc.com/best-workplaces/2024