Customer Success менеджер вакансии — гибрид

Location: New York, NY (HQ); San Francisco, CA Workplace: Hybrid ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE You will be a front-line manager to a group of 6-8 CSMs, who each manage ~60 Activations at a given time in Ramp’s Mid Market portfolio. You will be responsible for developing and standardizing implementation best practices, 1:1 coaching and mentoring, building a repeatable and scalable customer activation motion that enables growth without proportional increases in team size, and working closely with leaders across Sales, Marketing, Operations, Risk, and Product to drive positive outcomes for this segment. As a key member of the Mid Market CSM leadership team, you will have the opportunity to help build and refine Ramp’s customer success and onboarding motion. WHAT YOU'LL DO - Set and maintain a high-performing culture and morale by managing a group of exceptional CSMs to drive thorough and efficient onboarding and product activation for Ramp’s medium/large customers - Oversee the daily activities and quota performance management of individual CSMs to ensure team exceeds product onboarding and spend activation goals, while maintaining strong CSAT - Refine best practice playbooks for the CSM team, and improve team output and efficiency over time by optimizing systems and processes - Develop and execute career development and leadership plans for direct reports; inclusive of but not limited to daily 1:1 mentoring, coaching on sales skills, enhancing product knowledge, providing call feedback, and running enablement sessions - Act as a voice of the customer and key contributor retaining and expanding Ramp’s Mid Market segment - Build and leverage internal AI tools and Salesforce dashboards to monitor the success of our customers and the performance of the team - Report on team performance and forecast to senior leadership - Represent the CSM team cross-functionally with leaders of other departments WHAT YOU NEED - 5+ years of implementation, CSM or AM experience as an individual contributor, with a proven, consistent track record exceeding goals - 3+ years of experience building and leading implementation or CSM teams with a proven track record of exceeding goals - Prior demonstrated success in fast-paced, results-oriented GTM environments, ideally at SaaS companies - Ability to identify trends, translate company strategy into team-level priorities, and drive initiatives that improve team metrics and organizational outcomes - Proven ability to coach teams on selling the full platform, not just individual products; experience driving multi-product adoption, cross-sell, and upsell across a book of business - Track record of pushing pace on input metrics, building repeatable playbooks, and optimizing systems and processes to improve team output - Strong collaboration and influencing skills across Sales, Product, Operations, and other GTM teams; demonstrated ability to represent Customer Success at a leadership level - Comfort with and curiosity about AI tools and their application to CS workflows; ability to lead a team through AI-driven process transformation and evaluate how AI can augment CSM productivity and customer outcomes - Strong understanding of customer financial workflows, including AP/AR, spend controls, and month-end close processes; ability to coach CSMs on ROI-grounded conversations with controllers and finance leaders - Proficiency in data analytics tools (Salesforce, Looker, and Excel) with the ability to leverage data to drive decisions, create systems, and identify process improvements. NICE TO HAVES - CPA or equivalent accounting certification, or deep working knowledge of accounting software (e.g. NetSuite, QuickBooks, Xero, Sage) - Experience with financial services sales or selling into finance and accounting personas - Experience at a high-growth startup in an enterprise or mid-market customer success environment - Familiarity with contribution profit models or usage-based revenue metrics - Experience leading teams through AI adoption or workflow automation initiatives BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

CodeRabbit is looking for a Director of Enterprise Customer Success Management to lead customer success operations, grow the team, manage renewals and expansion, and maximize customer value.

VAAS is looking for a Senior Customer Success Manager to manage strategic accounts, implement projects, drive platform adoption, retention, expansion, and executive relationships.

You'll be Optivian's first Technical Account Manager, based with the team in Helsinki, and in a hybrid role that spans customer support, getting customers live, solution engineering and pre-sales technical support. You'll sit between our customers, the sellers and the product team.

As a Customer Success Manager your mission is to serve as a trusted advisor to Mercell's public sector Finnish customers, proactively guiding them to effectively use Mercell's solutions, driving product adoption, managing renewals, and ensuring long-term value creation and partnership sustainability.

Anthropic is looking for a Head of Programmatic Customer Success to build scalable digital customer adoption programs.

О компании NORMIK — цифровой архитектор для зрелого бизнеса в медицине, B2B-сегменте и девелопменте. 17 лет проектируем и сопровождаем цифровую инфраструктуру компаний: сайты, CRM, маркетинг, аналитику и AI-решения как единую систему. Среди клиентов — известные клиники, сети стоматологий, производители промышленного оборудования. Основная модель работы — непрерывное ежемесячное сопровождение. За годы работы в сфере инноваций, технологий и креатива непрерывно расширяли наши возможности, предлагая высококачественные услуги маркетинга и современные технологии, помогающие клиентам развиваться, расти и открывать новые просторы и возможности для бизнеса. Задачи: — Провести аудит клиентского портфеля: NPS-замеры, риски, карта клиентского здоровья — Развить тикетную систему и SLA по приоритетам запросов — Создать регламенты эскалации, шаблоны клиентских отчетов и базу знаний — Нанять аккаунт-менеджеров с отраслевой специализацией и вывести их на самостоятельную работу — Распределить клиентский портфель и выстроить регулярную коммуникацию с клиентами — Запустить проактивную работу с риск-клиентами и программу развития существующих клиентов — Внедрить AI-инструменты для повышения эффективности работы команды, отдела — Лично вести 3–5 крупных клиентов компании — Управлять качеством сервиса: контроль работы менеджеров, коммуникации с клиентами, показатели отдела Требования: — Опыт в роли руководителя клиентского сервиса / Customer Success от 3 лет — Опыт построения отдела с нуля или глубокой перестройки существующего — Опыт управления командой от 3–5 человек — Опыт работы в digital-компании, IT-сервисе, B2B-SaaS или интеграторе CRM-систем — Опыт работы с B2B-клиентами с чеком на поддержку от 170 тыс ₽/мес: длинные отношения, сложные продукты, регулярные платежи — Свободное владение метриками клиентского сервиса: NPS, CSAT, отток (churn), LTV — Умение нанимать: составление профилей, интервью, вывод людей на результат Будет плюсом: — Опыт работы с медицинскими клиниками или производственными компаниями и застройщиками — Понимание интеграций CRM с медицинскими информационными системами или 1С — Опыт внедрения AI-инструментов в клиентские коммуникации — Сертификации в области Customer Success или профильное повышение квалификации Условия: — Работа не только в офисе, но и удаленно — Решаются интересные задачи с использованием современных технологий — Комфортные условия труда и хорошая перспектива роста и развития — Обучение, проведение тренингов и других мероприятий — Уютный и современный офис в центре Москвы, комфортные условия труда — Комфортная рабочая атмосфера — Своевременная оплата — Гибкий рабочий график Как откликнуться: Ответьте, пожалуйста, в сопроводительном письме на четыре вопроса: Какой отдел клиентского сервиса вы строили или трансформировали? Метрики до и после Какой клиентский портфель вы вели лично: количество клиентов, средний чек, специфика Один кейс, которым гордитесь: проблемная ситуация с клиентом и как вы ее разрешили Customer Success для вас — набор регламентов или культура отношения к клиенту? Поясните своими словами Этапы подбора : знакомство с собственником по видеосвязи (45–60 минут), интервью с собственником и командой (до 2 часов), решение по офферу после финального интервью.

Задачи: — Персональное сопровождение и развитие базы VIP/Top-игроков. — Выполнение KPI по удержанию, реактивации и росту GGR. — Создание индивидуальных активностей и бонусных стратегий для ключевых клиентов. — Выстраивание долгосрочных отношений и премиальный сервис 24/7. Требования: — Опыт работы в iGaming от 2-х лет именно в VIP-сегменте. — Глубокое понимание психологии премиального игрока. — Умение работать с аналитикой, CRM и внутренними инструментами. Условия: — Прозрачный и высокий доход: достойный фикс + % от результатов (без потолка). — Гибридный график работы в Москве. — ДМС, корпоративные мероприятия и сильный нетворкинг.

The Client Success Manager will be the main point of contact for employer accounts introduced through Maven’s channel partnerships - driving enrollment and engagement while taking direct accountability for net revenue retention, renewal health, and expansion readiness.

* Take ownership of customer onboarding and ensure successful adoption of the solution. * Monitor device health, system performance, and customer usage data to identify risks and opportunities.

Location: Madrid, Spain Workplace: hybrid Are you ready to join our digital revolution journey?    At Aleph, we’re not just part of the digital advertising landscape—we’re shaping its future. Representing the world’s leading platforms, including TikTok, Amazon, Google, and nearly 55 others, we operate in 130+ markets across new and existing geographies.   Our mission is to empower advertisers and brands to unlock the full potential of these platforms' advertising capabilities. By fostering long-lasting partnerships, we create limitless opportunities for people and businesses to advertise effectively at both local and global levels.   With a presence spanning continents, Aleph offers you the chance to be part of a fast-growing, innovative team where your work makes a direct impact. If you’re ambitious, forward-thinking, and eager to thrive in a dynamic, global environment, Aleph is the perfect place to build your career. We are looking for a Customer Experience Team Lead to support our Team in Madrid! You'll own the entire post-sale journey for a global card issuing and embedded finance solution, from the first day a customer goes live to how their relationship grows over time. It's a role that blends hands-on Customer Service leadership with real Customer Success accountability: you'll be the person who spots a churn risk before it becomes a lost account, and the one who turns steady usage into expansion. Reporting to the Senior Product Manager & Product Sales Lead, you'll sit at the center of the customer experience for a proposition spanning card issuing, FX, payments and working capital. What is AlephPay? AlephPay is the business card built for digital advertising and designed to become your primary card for all business spend. It combines flexible credit, reliable payments, spend control, and rewards in one solution, covering everything from media spend to everyday expenses, so your campaigns keep running without interruption. You can create dedicated virtual cards for clients, campaigns, teams, or other business needs while keeping full visibility and control over company spending. AlephPay also simplifies expense management and reconciliation, making it easier for finance teams to manage all business spend in one place. And because it's built around advertising, AlephPay rewards the way you already spend: eligible ad spend earns media rewards you can reinvest into your campaigns, while everyday business purchases unlock additional benefits that help your business grow. What You’ll Do Customer Success, Retention & Growth Own ongoing customer relationships following implementation and onboarding, and lead QBRs with key customers Monitor customer health indicators including adoption, spend, utilisation, service trends and engagement Own retention and churn management, identifying at-risk accounts early and coordinating recovery actions Monitor agreed spend volumes and work with customers and Sales to close utilisation gaps Identify cross-sell and expansion opportunities across card issuing, FX, payments, working capital and related embedded finance solutions Partner closely with Sales on account development, retention and growth Customer Service & Escalation Leadership Lead the L1 Customer Service function, staying hands-on during launch and scale-up Oversee onboarding, product education and day-to-day customer support Own the human-assisted support model for chatbot/client-dashboard cases requiring human intervention Manage the L1/L2/L3 escalation framework with financial partners and internal stakeholders Monitor customer satisfaction, response/resolution times, retention, churn, adoption and spend growth What You Need For This Role Customer Success, Customer Service or Account Management experience within payments, fintech or financial services Strong knowledge of card issuing, FX, payments, card acquiring and/or e-commerce Experience with issuers, processors or other financial partners Commercial mindset with experience driving adoption, retention, account growth or cross-sell Experience with customer health frameworks, churn prevention and QBRs is highly desirable Fluent English ; Baltic language, Slovak, German or Slovenian is a strong plus What Will Make Us Really Love You You bring a track record of success in a similar role, with hands-on experience. You’re not afraid to challenge the status quo and bring fresh, out-of-the-box ideas to the table. You anticipate challenges before they arise and take initiative to find effective solutions. You have an eye for detail. You thrive on teamwork but also bring a driven, goal-oriented spirit. You’re genuinely enthusiastic about advertising, ad-tech, and staying ahead of industry trends. You have the ability to engage and communicate with internal and external stakeholders in a positive and approachable way. What You’ll Love About Us We care about your individuality by giving you freedom to grow and create within the company, regardless of your position Learn from the best: Our state of the art workshops guarantee the latest insights into digital advertising Be part of a company with a truly global footprint, working with leading brands, platforms, and publishers across 90+ markets. We foster a dynamic environment where creativity, collaboration, and bold ideas are encouraged and celebrated. Join a diverse, multicultural team that values and embraces different perspectives, experiences, and talents. At Aleph, your work directly contributes to connecting brands and consumers in meaningful ways, shaping the future of digital advertising. In line with the EU Pay Transparency Directive, we are committed to fair and open compensation practices. For this role, the minimum gross annual base salary is EUR 48,000. In addition to base salary, this role includes a variable component, paid annually. The final offer will reflect your experience, skills, and the scope of the role. Why Join Us?   Aleph is a place of many cultures, perspectives, and talents. We support each other, creating an environment of giving and receiving. We value partnership and communication because we believe it takes a group of people to achieve great things. We are energized by our ever-changing industry, our curiosity keeps us learning and seeking out new opportunities.     We stay flexible and adaptable, and believe in moving with the speed of change. We encourage everyone to strive for more, providing our internal talent with growth opportunities and the ability to learn together.    #ALEPH

Location: New York, NY (HQ); Remote (Canada); San Francisco, CA; Remote (US); Miami, FL; Washington, D.C. Workplace: Hybrid ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE The Enterprise CSM, Bill Pay & Procurement Specialist, ensures Ramp’s upmarket customers quickly unlock value from our AP Automation and Procurement products. As part of the Customer Activation team, you’ll guide customers through implementation, configure workflows aligned to their internal processes, and help them operationalize Ramp’s tools to drive efficiency and compliance. In this role, you will help shape Ramp’s Enterprise activation motion for Bill Pay & Procurement and influence the strategy that accelerates customer adoption and business impact. WHAT YOU’LL DO DELIVER HIGH-QUALITY IMPLEMENTATIONS - Lead Enterprise customers through the end-to-end onboarding of Ramp Bill Pay and Procurement, ensuring fast, accurate, and complete deployment - Educate customers on Ramp’s AP workflows, procurement best practices, approval logic, vendor management, and policy configuration DRIVE CUSTOMER ADOPTION & BUSINESS OUTCOMES - Prevent delays in implementation by proactively identifying blockers and reinforcing the value of adopting Ramp’s AP & Procurement solutions - Understand customers’ current AP, purchasing, and approval processes to identify pain points, recommend improvements, and guide them toward an optimized rollout BE A PRODUCT & WORKFLOW EXPERT - Become deeply knowledgeable in Ramp’s Bill Pay & Procurement capabilities—including integrations, vendor onboarding, approval routing, purchase requests, and invoice processing - Troubleshoot customer issues and partner closely with Product and Engineering to surface insights, communicate gaps, and collaborate on solutions or workarounds CROSS-FUNCTIONAL PARTNERSHIP & CUSTOMER ADVOCACY - Provide structured feedback and insights to Product to inform roadmap prioritization - Balance multiple customer activations at once, managing timelines, customer communication, follow-ups, and proactive outreach WHAT YOU'LL NEED - 5+ years of experience in Customer Success, Implementations for products supporting AP and/or Procurement functions - Strong project management and time management skills with the ability to keep multiple customers on track simultaneously - Excellent verbal and written communication skills, including the ability to explain complex workflows simply - Experience partnering with technical teams to share customer feedback, troubleshoot issues, and propose creative solutions - Demonstrated ability to quickly learn a product deeply and articulate the “why” behind product decisions - Strong record of meeting or exceeding performance metrics in previous roles - Ability to anticipate customer needs and position product capabilities proactively - Comfort operating in a fast-paced, high-growth environment with evolving processes NICE TO HAVES - Experience with Accounting Systems (e.g., NetSuite, QuickBooks, Xero, Sage, ERP/AP modules) - Background in financial services, Fintech, or SaaS implementations - Experience at a high-growth startup BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Location: London Workplace: Hybrid Attio is the CRM for agentic revenue. Designed for the most ambitious go-to-market teams, it gives companies the power to understand every customer, automate at scale, and build their go-to-market motion exactly as they need. We've raised $116M from some of the world's best investors: GV (Google Ventures), Redpoint, Balderton, Point Nine, and 01A. We hire builders who thrive on complex technical challenges, hold themselves to a high bar, and genuinely care about delighting the people who use what they build. The team here brings sharp judgement, real craft, and the drive to do exceptional work. We're obsessed about the details and energized by the frontier. If you want to do the best work of your career, this is the right place. ABOUT THE ROLE Customer Success is central to how we build, grow, and deliver value at Attio. As a Customer Success Manager, you'll own a portfolio of our highest-potential customers, building deep relationships and helping them get meaningful value from Attio as their businesses grow. Attio has a highly product-led customer base, and many of our most promising customers start as small, fast-growing teams. Success in this role isn't defined by customer size or current spend alone. You'll need to recognize potential early, understand where a customer's business is headed, and help them build the right foundations to scale with Attio. This is a highly consultative and hands-on role. You'll understand each customer's GTM motion, uncover what they're trying to achieve, and translate their business needs into thoughtful recommendations across their workflows, data, and use of Attio. You'll work with fast-moving customers who expect you to bring both strategic thinking and strong product expertise. WHAT YOU'LL DO - Own and develop relationships across a portfolio of high-potential customers. - Lead customers through onboarding, adoption, ongoing value realization, renewals, and expansion. - Develop a deep understanding of each customer's business, GTM motion, goals, and challenges. - Identify potential early within a product-led customer base and help customers deepen their adoption as they grow. - Advise customers on how to structure their workflows, processes, and use of Attio to support their business. - Balance strategic relationship management with hands-on solutioning, moving comfortably between business goals and product configuration. - Build relationships with stakeholders across customer organizations and become a trusted partner as their businesses evolve. - Use customer data, product insights, and business context to identify risks and opportunities across your portfolio. - Identify opportunities for deeper adoption and expansion based on customer needs and growth. - Partner with Product, Engineering, RevOps, Solutions Engineering, Support, and Sales to solve customer problems and continuously improve the customer experience. - Bring customer insights back into Attio to help shape our product and Customer Success motion. WHAT YOU'LL BRING - 5+ years of relevant professional experience, including 3+ years in Customer Success or Account Management. - Experience owning customer relationships in B2B software, ideally across SMB and mid-market customers in a product-led environment. - A consultative approach and ability to understand a customer's business before jumping to a solution. - Strong product instincts and a track record of coaching customers on how to get the most out of a complex software product. - Comfort working hands-on with customers to solve problems rather than relying heavily on separate technical or implementation teams. - Experience owning customer outcomes across adoption, retention, renewals, and expansion. - Strong commercial instincts and an ability to recognize customer potential beyond current spend or company size. - Comfort working with fast-growing companies and lean teams where priorities and needs can change quickly. - A data-driven approach to prioritizing your portfolio, identifying risk, and uncovering opportunities. - Experience working at an early- or growth-stage startup. - A proactive mindset and comfort operating with autonomy in a fast-moving environment. WHAT DOES THE HIRING PROCESS LOOK LIKE? 1. Talent Introduction 2. Hiring Manager Interview 3. Solutioning Exercise 4. Meet the Team: Three focused conversations with key stakeholders 5. Executive Leadership Conversation 6. References & Offer

Bright Data — платформа для сбора данных онлайн, которая даёт возможность компаниям автоматизировать процесс сбора информации по всем существующим ресурсам и с учётом множества параметров. Формат работы: гибрид (Израиль или Кипр) или удалённая работа (кроме России и Беларуси).

Bright Data — платформа для сбора данных онлайн, которая даёт возможность компаниям автоматизировать процесс сбора информации по всем существующим ресурсам и с учётом множества параметров. Формат работы: гибрид (Израиль или Кипр) или удалённая работа (кроме России и Беларуси).

Location: San Francisco, California; New York, New York Workplace: Hybrid WHO WE ARE Notion is the collaborative AI workspace where teams and agents think together https://www.youtube.com/watch?v=vkpYpWfEK5s. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. ABOUT THE ROLE: We are looking for a proven Outcomes Architects Manager with a strategic and entrepreneurial spirit to join the GTM Team. As the Enterprise OA Leader, you will play an important role defining/iterating on our expand motions, providing customer feedback to help share our roadmap, driving increased adoption, owning ongoing value delivery, and and generating expansion revenue to grow our business. You will own the strategy and execution of your team’s segment. The Outcomes Architect team is a new function at Notion that combines RM, CSM and SE capabilities to drive workflow adoption and retention at our customers. WHAT YOU'LL ACHIEVE: - Increase Team Performance on Adoption, Retention, and Customer Value: Your role centers on up-leveling the team to boost product adoption, retention, customer value, and satisfaction through effective retention strategies and churn prevention in the Enterprise segment (note that your team will own a subset of renewals). - Team Leadership and Development: As a leader, you'll recruit, train, and mentor a high-performing Outcomes Architect team that embodies our core values and operational goals. - Data-Driven Insights and Operational Excellence: You will build and refine a consistent KPI/OKR system that enables data-driven decisions to identify risks, trends, and opportunities. - Cross-Functional Collaboration and Partnerships: You will partner with solutions consulting and forward deployed engineers to ensure smooth customer onboarding and continuously refine the customer journey to drive long-term success. You will also bridge the gap between customers and internal teams by channeling feedback into product development, ensuring continuous improvement of the platform. - AI Workflow Adoption: You and your team will drive new workflows and build beside customers to implement them. - Customer Leadership: You will serve as the key extension of your team for high-stakes customer engagements (both internally and externally), such as business reviews. SKILLS YOU'LL NEED TO BRING: - 5+ years of people management experience for a CS, sales, SE or account management team - Experience with large and strategic customers (experience with Fortune 500) - Experience working with technical stakeholders - Experience driving AI adoption - Can convey complex information to executives clearly and concisely and resolve tradeoffs - Effective communicator across levels and audiences - Strong leadership skills with a focus on empowerment, positive-mindsets, collaboration and ability to inspire a team of direct reports - High ownership mentality - Comfortable with the ambiguity and pace of iteration of an early-stage startup - Growth mindset and thrive in the building stage of a nascent team NICE TO HAVES: - You have experience using Notion - You've built new CS playbooks or processes - Experience using Gainsight - Experienced in hiring and training talent at scale Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided below. For roles based in New York City, the estimated base salary range for this role is $225,000 - $275,000 per year. By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy https://notion.notion.site/Notion-Global-Recruiting-Privacy-Policy-fc3eb4e829354a26a2bb6fd5e289b550?pvs=74 and NYLL 144 https://notion.notion.site/Ashby-AI-Bias-Audit-2b0efdeead05803bbbfae159ec86c528. #LI-Onsite A NOTE ON AI You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on. EQUAL OPPORTUNITY & ACCOMMODATIONS We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know. Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.

Location: New York, NY (HQ); San Francisco, CA; Remote (US) Workplace: Hybrid ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE Ramp wins when our customers win. Ramp’s customer base is scaling rapidly, spanning more businesses, more users, and more use cases across increasingly complex finance operations. At the same time, our expanding product surface area — from cards and expense management to bill payments, procurement, vendor management, accounting automation, and emerging products — is creating more nuanced customer needs and more cross-functional support moments. AI is changing what is possible in parallel: giving CX new ways to route, resolve, and guide customers, while raising the bar for where human judgment, specialization, and consultative support matter most. We are hiring a Director to lead a critical part of our omni-channel Customer Experience organization: the teams and leaders serving customers across Phone, Email, and Chat. You will lead within a 24/7 customer operation, ensuring the right coverage, leadership, and customer experience across channels. This role is accountable for the performance of its channel portfolio, helping customers get the right answer quickly and delivering consistent results across quality, speed, productivity, and customer satisfaction. The role combines direct leadership of channel teams with close partnership across CX Operations, CX Specialized teams, CX AI Ops, and Product Operations. You will develop strong managers and frontline teams, create real accountability, and stay close enough to the work to understand where customers and teams are getting stuck. You will translate the department’s direction into clear priorities, stronger operating routines, and measurable improvements across Phone, Email, and Chat. Because Ramp’s CX team sits within the Product organization, this role has close ties to the technical teams and products our customers use every day. That proximity gives CX a unique opportunity to turn frontline insight into better workflows, stronger product feedback loops, and an AI-powered way of working. This role is a strong fit for a thoughtful, hands-on leader who learns quickly, raises the bar, and makes clear decisions in a fast-changing environment. You are comfortable owning the day-to-day, rolling up your sleeves to understand the work and the product deeply, developing people, setting high standards, and turning complex problems into clear plans that improve outcomes for customers and teams. You will help define how managers lead, how frontline teams use AI and automation, where human judgment matters most, how channels work together, and how CX scales through Ramp’s next chapter. If you love building high-performing teams, solving hard operational problems, and helping customers win through rapid product, business, and AI-driven change, this role is for you. WHAT YOU’LL DO - Own day-to-day channel execution — lead Phone, Email, and Chat teams, stay close to the work, and drive frontline performance across customer satisfaction, quality, service levels, resolution quality, and productivity. - Develop CX leadership — coach Managers, set clear expectations, and build accountability for team performance and customer outcomes. - Serve as an escalation point — help resolve high-priority customer and internal escalations, bringing sound judgment, urgency, and clear communication to complex issues. - Improve tools, workflows, and channel execution — use product knowledge, customer feedback, quality findings, and performance data to improve operating routines, resolve cross-channel trade-offs, and partner with CX Operations, CX Specialized teams, AI, Product Operations, Product, Engineering, Risk, and other stakeholders on better workflows and automation opportunities. - Challenge how we operate — evaluate whether our metrics, workflows, team structures, training, and operating model meet today’s customer and business needs. Bring a founder mindset by questioning assumptions, testing new approaches, and helping the organization evolve. - Shape the AI-powered future of CX — define how CX should evolve as Ramp grows, including how managers lead, how frontline teams use AI and automation, where specialization improves the customer experience, and where human judgment should be elevated. - Turn strategy and emerging opportunities into scalable operations — translate department priorities and new business areas into clear channel plans, repeatable processes, strong change management, and high adoption across Phone, Email, and Chat. WHAT YOU NEED - Experience as a leader who has managed large, complex operational teams in a fast-paced environment; traditional support experience is valuable but not required. - Exceptional learning agility and horsepower, with startup or similarly high-ownership operating experience; you learn new domains quickly, move through ambiguity, and build structure without waiting for perfect information. - A record of improving customer-facing operations through rigorous analysis, strategic problem solving, and strong execution, including finding practical solutions to complex problems others may miss. - An empathetic, direct leadership style that develops people while holding a high personal and team bar for performance, quality, ownership, and follow-through. - Strong written and verbal communication, including the ability to align teams and cross-functional partners around difficult decisions. - A builder mentality around technology and operations, with experience using AI, automation, or workflow tooling to transform the customer and team experience and drive changes from idea to adoption. - Curiosity about the business behind the support motion, with the ability to connect customer needs, product complexity, frontline workflows, and company priorities. NICE TO HAVES - Experience leading multiple customer-facing channels, such as Phone, Email, Chat, or other real-time and asynchronous support operations. - Experience in FinTech, financial services, or another complex, highly regulated environment. - Experience partnering with operations, product, or tooling teams to improve customer-facing workflows across multiple teams. - Experience scaling customer operations at a high-growth startup. COMPENSATION For candidates located in New York City or San Francisco, the base salary range for this role is $220,000–$290,000. For candidates located in all other locations, the base salary range will be between $190,000-$260,000. BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Location: New York, New York; San Francisco, California Workplace: Hybrid WHO WE ARE Notion is the collaborative AI workspace where teams and agents think together https://www.youtube.com/watch?v=vkpYpWfEK5s. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. ABOUT THE ROLE: Notion is reimagining how customers adopt, expand, and realize value from software in an AI-native world. As an Outcomes Architect, you’ll be the build-beside partner who helps customers turn AI ambition into working systems inside Notion. You’ll own workflow adoption, value delivery, and renewal outcomes for a book of named accounts, with a focus on customers that are flat, at-risk, or need a stronger path to measurable impact. You’ll partner closely with Solutions Consultants on account strategy, expansion qualification, and planning, while directly shaping outcomes that strengthen customer partnerships and contribute to predictable revenue. If you’re someone who loves helping customers build workflows that solve real business problems—and you want to work at the intersection of AI, productivity, customer value, and revenue impact—this is the role. This role can be based in either San Francisco or New York City. We work from our offices on Mondays, Tuesdays and Thursdays (our Anchor Days) because we do our best thinking and building together in person. We’re looking for someone who’s excited to work alongside the team during those days. WHAT YOU'LL ACHIEVE: - Drive workflow adoption and value realization for a book of named accounts ensuring your customers know how to deliver outcomes with Notion - Contribute directly to NRR with predictable renewal and expansion pipeline and proactive product adoption for your book of business - Partner closely with Solutions Consultants on strategy for expansion and renewal for shared accounts, including owning the commercial opportunity for flat and at-risk renewals - Define and maintain mutual success plans that proactively guide customers through their AI Transformation and demonstrate ROI to executive-level stakeholders with periodic business reviews - Facilitate use-case consultations that guide customers through their continuous Solutions Design and identify new workflow opportunities that drive outcomes and increase value with Notion - Identify opportunities to engage Services for customers with complex or technical implementation needs and partner closely with the Services team throughout delivery to ensure successful outcomes and value delivered - Learn Notion’s product and the broader AI ecosystem inside and out so you can be best suited help customers navigate new ways of working and build durable systems in Notion as the underlying system - Help build and deliver OA programs that generate customer and business outcomes across Notion’s install base SKILLS YOU'LL NEED TO BRING: - 4+ years of experience driving customer adoption, value realization, renewals, or expansion within a B2B software environment - Strong customer-facing discovery instincts, with the ability to understand business problems, map workflows, and translate goals into practical implementation plans - Technical fluency and presence as a trusted advisor—while you won't be building for your customers, you should be capable of co-design, configuring, and troubleshooting Notion workspaces and workflows - Commercial awareness and the ability to partner with account owners on renewal risk, expansion potential, and account strategy - Ability to design and help customers build workflows that drive usage based consumption, connecting adoption patterns to measurable commercial outcomes - Strong program and stakeholder management skills, with the ability to manage success plans, timelines, risks, and customer commitments across a book of accounts - You operate with agency, urgency, and customer empathy, bringing structure to ambiguous problems and helping teams move from ideas to working systems - You’re obsessed with AI, constantly building with the newest tools and learning new ways of working NICE TO HAVES: - Prior experience in customer success, solutions consulting, implementation, technical account management, or post-sales strategy for productivity, collaboration, or workflow software - Experience working with flat, at-risk, or complex renewal accounts and helping customers return to a clear value path - Experience partnering in a shared account ownership model with sales, solutions, support, or implementation teams - Experience designing repeatable customer programs, playbooks, or interventions that improve retention, expansion, and adoption at scale Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided below. For roles based in San Francisco and New York, the estimated OTE (On-Target Earnings) range is $166,000-$185,000 per year.   By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy https://notion.notion.site/Notion-Global-Recruiting-Privacy-Policy-fc3eb4e829354a26a2bb6fd5e289b550?pvs=74 and NYLL 144 https://notion.notion.site/Ashby-AI-Bias-Audit-2b0efdeead05803bbbfae159ec86c528. #LI-Onsite A NOTE ON AI You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on. EQUAL OPPORTUNITY & ACCOMMODATIONS We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know. Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.