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Location: El Salvador; Colombia; Nicaragua; Bolivia, Plurinational State of; Honduras; Guatemala We are seeking a detail-oriented, empathetic, and highly organized Paralegal / Case Manager to support a US-based law firm handling plaintiff-side litigation (employment law and personal injury). This is a hands-on operational role combining legal intake, client communication, case management, and drafting support. The ideal candidate possesses strong written and verbal English communication skills, a calm demeanor when handling sensitive intake calls, and hands-on experience managing cases within legal CRM platforms. Key Responsibilities 1. Legal Intake & Case Qualification Answer inbound phone calls, web leads, and texts from potential clients using the firm’s screening scripts. Conduct detailed intake interviews, gathering critical case facts (employer information, dates of employment, termination details, pay disputes, protected classes, or injury details). Perform initial case qualification checks (statute of limitations, employer size, at-will vs. contract status) and flag strong leads to the attorney on the same day. Send, track, and follow up on retainer agreements and intake forms via e-signature tools. 2. Client Management & Communication Provide a warm, steady, and empathetic phone presence for clients navigating job loss or personal injury. Schedule client consultations and manage attorney calendar availability. Conduct regular client check-ins on treatment progress, address status inquiries, and ensure no gaps in medical care occur. 3. Medical Records, Bills & Insurance Coordination Request and systematically track medical records and bills from healthcare providers. Correspond directly with insurance adjusters regarding claim setup, PIP/MedPay, liability, and property damage updates. Maintain accurate, up-to-date case notes, deadlines, and logs in the case management system. Flag fully documented files that are ready for demand drafting to the attorney. 4. Paralegal & Case Drafting Support Organize client documentation and construct structured case chronologies. Draft demand letters, administrative agency filings (EEOC, CRD, DLSE), and legal correspondence using firm templates. Follow up with clients proactively to gather outstanding records and evidence. Schedule: 9am - 5pm PST Requirements Experience: Minimum 1+ year of experience in a US law firm as a Case Manager or Paralegal (plaintiff-side litigation, employment law, or personal injury preferred). Communication Skills: Excellent spoken and written English with clear, professional drafting abilities for legal notes, attorney summaries, and client/adjuster correspondence. Phone Demeanor: Calm, steady, and empathetic phone manner suited for distressed clients. Core PI Lifecycle Knowledge: Solid grasp of the full case lifecycle (intake, medical treatment tracking, records/bills retrieval, demand preparation, negotiations, and settlement). Insurance & Provider Handling: Direct experience coordinating with medical providers and communicating with insurance adjusters. Software Proficiency: Hands-on experience with legal case management systems (Filevine, CASEpeer, Clio, Litify, SmartAdvocate, or equivalent). Organization: Highly organized with proven ability to manage heavy caseloads, prioritize deadlines, and drive proactive follow-ups. Client Systems & Tools Case Management Systems: Filevine, CASEpeer, Clio, Litify, SmartAdvocate, or similar legal CRMs. Communication & E-Signature: E-signature platforms (DocuSign/HelloSign), VoIP phone systems, and web lead management tools.

Location: Nicaragua; Ecuador; Honduras; Colombia; Dominican Republic; Guatemala We are seeking a compassionate, fluent bilingual Virtual Medical Assistant to support our client's Cardiology practice. The ideal candidate has direct hands-on experience using eClinicalWorks (eCW) in a U.S. healthcare setting, managing high-volume incoming patient calls, communicating diagnostic results via TigerConnect, and verifying insurance eligibility with absolute professionalism and patience. Key Responsibilities Handle high-volume inbound patient phone calls via eCW VoIP, assessing patient needs and directing calls accurately. Check patient insurance eligibility to confirm coverage before scheduling. Process and coordinate urgent/stat patient appointments swiftly. Communicate test results and stat diagnostic reports directly to patients using TigerConnect . Deliver empathetic, highly professional patient support, upholding strict standards of patience, respect, and clinical etiquette. Requirements EHR Proficiency: Required active experience with eClinicalWorks (eCW) . Experience with Studycast is a plus, but not required. Communication Tools: Hands-on experience using TigerConnect for patient/clinical communication. Specialty Background: Prior administrative or medical assistant experience within a Cardiology practice. Soft Skills: High level of emotional intelligence, empathy, and a gentle phone demeanor suitable for cardiac patients. Zero tolerance for unprofessionalism or impatience.

Location: Colombia; El Salvador; Guatemala; Honduras; Nicaragua; Bolivia, Plurinational State of We are seeking a sharp, empathetic, and detail-oriented Bilingual Employment Law Paralegal / Intake Specialist to support a growing U.S.-based employment law firm. In this dual-function role, you will be the first point of contact for potential clients who are often navigating difficult workplace situations, such as wrongful termination, discrimination, or wage disputes. You will be responsible for conducting thorough intake screening interviews, gathering critical case facts, qualifying leads, and supporting the attorney with essential pre-litigation paralegal drafting and document organization. If you have a solid background in U.S. plaintiff-side litigation, speak fluent English and Spanish, and possess an empathetic phone presence, we encourage you to apply! Key Responsibilities Intake & Screening Management: Answer inbound calls, web leads, and text inquiries from potential clients using the firm’s screening scripts. Case Fact Gathering: Collect detailed case information regarding employers, employment dates, termination reasons, pay issues, and protected class/activity indicators, documenting all data clearly in the CRM. Initial Case Qualification: Perform preliminary case evaluations (evaluating statute of limitations, employer size, at-will vs. contract status) and flag high-priority leads to the attorney on the same day. Client Onboarding & Scheduling: Send and track retainer agreements and intake forms via e-signature platforms, schedule consultations, and maintain the attorney’s calendar. Paralegal & Pre-Litigation Support: Organize client documents, build case chronologies, follow up with clients for additional records, and draft initial demand letters and administrative agency filings (EEOC, CRD, DLSE) using established templates. Requirements Experience: 1+ years of direct experience in a U.S. law firm as an Intake Specialist or Paralegal (preference for employment law, personal injury, or plaintiff-side litigation). Language & Communication: Exceptional bilingual fluency in English and Spanish with an American accent preference. Must possess a calm, compassionate, and professional phone presence. Written Skills: Strong written English capabilities; summaries and notes must be clear, complete, and structured enough for the attorney to evaluate without requiring follow-up calls. Software Proficiency: Hands-on experience with legal case management platforms (Clio, MyCase, Filevine, Lawmatics, or similar) and e-signature tools. Ethical Compliance: Clear understanding of confidentiality, HIPAA/PII protection, and attorney-client privilege. Work Setup & Terms Schedule: Full-Time (40 hours/week, Monday – Friday). Location: 100% Remote. Requirements: Noise-canceling headset, high-speed internet, and power/internet backup systems.

Location: Philippines; Nicaragua We are seeking a highly organized and detail-oriented Virtual Medical Scheduling & Referral Coordinator to support Virtuous Pain Centers with new patient referral coordination and centralized appointment scheduling across three locations. The ideal candidate will have experience working with eClinicalWorks (eCW) , medical referrals, patient scheduling, insurance information, and patient communication. This role requires strong attention to detail and the ability to manage multiple referrals and scheduling requests while ensuring patients are contacted promptly. Key Responsibilities New Patient Referral Coordination Monitor and work incoming new patient referrals assigned through eClinicalWorks (eCW) , including referrals received through the practice's integrated fax workflow. Review referral documentation and attachments for completeness. Create new patient accounts in eCW when necessary. Accurately enter patient demographics, insurance information, referring provider information, and other required details. Review referrals to determine whether all information required for scheduling has been received. Identify missing or incomplete information and communicate unresolved referral issues to the appropriate team member. Contact new patients to schedule their initial appointments. Schedule patients with the appropriate provider, location, appointment type, and timeframe. Work referrals promptly to minimize delays in patient scheduling. Document all patient contact attempts and scheduling activity in eCW. Follow up with patients who do not respond to initial scheduling attempts. Maintain an organized referral workflow to ensure no referrals are overlooked or left unworked. Established Patient Scheduling Provide centralized scheduling support for all three Virtuous Pain Centers locations. Schedule and reschedule established patient follow-up appointments. Assist patients calling to schedule, reschedule, or modify appointments. Review provider schedules in eCW and identify appropriate appointment availability. Ensure patients are scheduled with the correct provider, location, appointment type, and timeframe. Schedule Creyos-related appointments according to Virtuous scheduling guidelines. Assist with filling available appointment openings and reducing unnecessary gaps in provider schedules. Document scheduling-related communications in eCW. Escalate scheduling issues that cannot be resolved independently to the appropriate team member. Creyos Scheduling Understand the practice's Creyos scheduling cycle to ensure patients are booked for the correct appointment type. No Creyos assessments will be performed by the VA. No access to the Creyos platform is required. Top 3 Daily Responsibilities Manage incoming new patient referrals and ensure referral documentation is complete and ready for scheduling. Enter and maintain accurate patient information in eClinicalWorks , including demographics, insurance, and referring provider details. Contact and schedule new and established patients , including follow-up and Creyos-related appointments. Requirements Required Qualifications Previous experience in medical scheduling, referral coordination, medical reception, or healthcare administration . Hands-on experience with eClinicalWorks (eCW) is strongly preferred. Strong understanding of patient scheduling workflows. Experience reviewing and entering patient demographic and insurance information. Excellent attention to detail and organizational skills. Strong verbal and written communication skills. Ability to manage multiple referrals and scheduling requests without losing track of pending items. Comfortable communicating directly with patients by phone. Ability to work independently in a remote environment. Strong computer skills and ability to learn and follow established workflows. Preferred Qualifications Previous experience coordinating new patient referrals . Experience working with specialty medical practices. Experience scheduling across multiple providers or locations. Familiarity with insurance information and referral requirements. Experience with high-volume patient scheduling. Previous experience with centralized scheduling teams. Important Notes The practice's fax workflow is integrated directly into eClinicalWorks ; a separate fax platform is not required. The VA will not perform Creyos assessments and does not need access to the Creyos platform. The primary focus is referral management, accurate data entry, patient outreach, and appointment scheduling . The VA will support scheduling for three Virtuous Pain Centers locations . Benefits Employment Type: Full-Time Work Schedule: Monday–Thursday, 7:00 AM–5:00 PM PST Location: Remote EMR: eClinicalWorks (eCW) Practice: Virtuous Pain Centers Compensation will be negotiated based on the candidate’s experience, skills, and knowledge.

Location: El Salvador; Colombia; Honduras; Nicaragua; Guatemala; Ecuador We are looking for a reliable, highly organized Patient Care Coordination and Administrative Support to join a growing U.S. healthcare practice. This is a versatile, dual-focus role. You will manage daily patient care workflows and prior authorizations while also serving as a trusted assistant to the practice owner for executive and operational tasks. If you have solid experience in U.S. healthcare administration, exceptional English communication skills, and take real ownership of your work, we want to hear from you! What You'll Do Coordinating meetings and luncheons with pharmaceutical representatives. Assisting with payroll-related administrative tasks. Following up with the IRS regarding quarterly tax amounts when needed. Coordinating calls with vendors and other businesses that support practice operations. A particularly important part of this role is working closely with our billing team. Responsibilities include: Attending biweekly billing meetings to review patient reports and denied claims. Clearly communicating billing concerns, outstanding issues, and necessary follow-up to me. Maintaining ongoing contact with the billing team regarding inactive or lapsed insurance, coverage limitations, and benefit-related concerns. Coordinating follow-through so that insurance and billing issues are addressed promptly. Requirements U.S. Healthcare Experience: Proven experience working in a U.S. medical practice or clinical administrative setting. Insurance & Prior Auth Knowledge: Hands-on experience submitting and tracking prior authorizations and speaking with insurance providers. Executive Assistant Skillset: Ability to handle high-level administrative tasks, manage schedules, and support business operations. Strong Communication: Excellent spoken and written English, with a polished and professional phone manner. Key Traits: Proactive, organized, detail-oriented, and able to work independently with minimal supervision. Working Hours: Full-time availability for Monday – Thursday: 10:00 AM – 6:00 PM EST and Friday: 9:00 AM – 5:00 PM EST . Remote Workspace: High-speed internet connection, power/internet backup, and a quiet home office setup.

Location: Nicaragua; Colombia; Peru; El Salvador; Honduras; Dominican Republic Position Overview We are seeking a Bilingual English/Spanish Virtual Medical Administrative Assistant to support a busy chiropractic practice specializing in Personal Injury (PI), MedPay, attorney liens, insurance coordination, and DOT examinations . This position is highly focused on Personal Injury administrative workflows, patient communication, insurance/MedPay follow-up, attorney coordination, and new-patient lead conversion . The ideal candidate should have hands-on experience working with Personal Injury patients and insurance-related cases , understand how MedPay and attorney liens are handled, and be comfortable communicating with patients, attorneys, law offices, insurance adjusters, and medical providers . Strong phone skills are essential. The VA will be responsible for helping move a case from the initial inquiry through scheduling and ongoing administrative follow-up. Top Responsibilities 1. Personal Injury, MedPay & Attorney Lien Coordination This is the primary area of focus for the position. The VA should understand the basic administrative workflow of Personal Injury cases and be comfortable coordinating information between patients, attorneys, insurance companies, and medical providers. Responsibilities include: Assist with the intake and coordination of new Personal Injury patients. Collect accident, attorney, insurance, and claim information. Determine whether a patient has MedPay coverage , when applicable. Obtain and document available MedPay information , including insurance carrier, claim information, policy details, and available case/claim numbers. Follow up with insurance companies and adjusters regarding MedPay-related information. Communicate with attorneys and law offices regarding patient cases. Obtain and document attorney contact information and case details . Understand and work with attorney liens / lien-based treatment according to the practice's procedures. Request, track, and follow up on Letters of Protection (LOPs), attorney liens, or related documentation , when applicable. Confirm whether the attorney is representing the patient and obtain the appropriate law-office contact information. Communicate with attorneys regarding treatment status, records, billing, and case-related administrative questions. Track outstanding information required to move a PI case forward. Maintain accurate documentation of insurance, attorney, claim, and case information in the appropriate system. Follow up on incomplete PI files and missing documentation. Escalate issues involving coverage, authorization, liability, or billing to the appropriate member of the practice. Maintain strict HIPAA compliance when handling patient and case information. 2. Obtaining Case Numbers & Information From Providers, Attorneys and Insurance Companies The VA should be comfortable making outbound calls to obtain information needed to process and coordinate Personal Injury cases. This may include contacting: Attorneys / Law Offices Request the attorney's name and contact information. Obtain the patient's case number/file number , when applicable. Confirm representation of the patient. Request lien/LOP documentation when required. Confirm where medical records and billing should be sent. Follow up on missing or incomplete case information. Insurance Companies / Adjusters Obtain the claim number . Identify the assigned adjuster. Obtain adjuster contact information. Confirm available MedPay coverage and relevant policy information. Document insurance information accurately. Follow up when information is missing or pending. Medical Providers / Referral Sources Obtain referral information. Request the appropriate case/reference number when applicable. Confirm where records or documentation should be sent. Coordinate patient information between providers. Follow up on missing records or referral documentation. The candidate must be comfortable saying, in professional terms, "I need to obtain the case/claim information for this patient" and confidently navigating the conversation until the required information is obtained. 3. Phone & Patient Support Phone communication will be a major component of this role. Responsibilities include: Handle inbound and outbound calls. Provide phone coverage during regular business hours. Provide Saturday morning phone coverage. Respond promptly to new-patient inquiries. Schedule new patients. Prioritize and schedule Personal Injury referrals. Follow up on missed calls and new leads. Collect patient demographics and referral information. Explain basic administrative processes to patients. Communicate professionally with patients in English and Spanish. Follow up with patients who have not yet scheduled. Maintain a professional, empathetic, and confident phone presence. Identify opportunities to convert inquiries into scheduled appointments. The candidate should be comfortable handling calls from patients who may be calling immediately after an accident and should be able to collect the necessary information while keeping the conversation organized and professional. 4. Insurance & Medical Administrative Support Responsibilities may include: Insurance verification and information gathering. MedPay information gathering and follow-up. Personal Injury insurance coordination. Workers' Compensation-related administrative support. Communicating with insurance adjusters. Communicating with attorneys and law offices. Tracking outstanding insurance information. Requesting and following up on medical records. Maintaining accurate patient and insurance documentation. Coordinating referrals. Following HIPAA and patient confidentiality requirements. Escalating coverage or billing questions when appropriate. The candidate does not need to make insurance coverage or legal decisions. They must know how to gather the correct information, document it accurately, follow up, and escalate issues appropriately. 5. Marketing, Lead Generation & Business Development The practice also wants the VA to help generate and convert new business, particularly for DOT examinations . Responsibilities include: Conduct outbound calls to prospective patients and leads. Follow up with DOT examination inquiries. Convert inquiries into scheduled appointments. Re-engage leads who have not scheduled. Maintain organized lead follow-up. Follow up consistently until a lead has a clear outcome. Identify potential referral opportunities. Assist with outreach to potential referral sources. Support business-development initiatives. Help increase appointment volume for DOT examinations. Maintain accurate lead and contact information. Ideal Candidate Profile The ideal candidate is a bilingual medical administrative professional with strong Personal Injury and insurance experience who is highly confident on the phone . They should be able to: Answer the phone → Understand the patient's situation → Collect the correct PI/insurance information → Identify the attorney and case details → Obtain MedPay/claim information → Contact providers or attorneys for missing information → Schedule the patient → Document everything → Follow up until the case moves forward. They should also be comfortable switching between patient support, insurance/PI coordination, attorney communication, and outbound business development throughout the day. Requirements Required Qualifications Bilingual English/Spanish – required 2+ years of experience supporting a U.S.-based medical practice. Strong inbound and outbound phone experience. Excellent English and Spanish communication skills. Medical appointment scheduling experience. Strong patient/customer service skills. Experience communicating with patients by phone. Strong organizational and follow-up skills. Ability to handle confidential patient information. Understanding of HIPAA and patient confidentiality. Comfortable making outbound calls to patients, attorneys, providers, and insurance companies. Strongly Preferred Experience Personal Injury (PI) medical office experience MedPay experience Attorney lien / LOP experience Insurance verification or insurance coordination Workers' Compensation experience Experience obtaining claim numbers Experience obtaining case numbers from attorneys or law firms Experience communicating with insurance adjusters Experience communicating with personal injury attorneys Chiropractic office experience Medical records experience Referral coordination DOT examination experience Lead generation and conversion Business development ChiroTouch Cloud RingCentral Benefits Schedule & Compensation Employment Type: Full-Time – 40 hours per week Schedule: Monday–Friday, plus Saturday morning coverage Hours: 10:00 AM–7:00 PM EST, Monday–Friday Saturday: Morning shift; specific hours to be determined by the practice Compensation: Hourly rate is negotiable and will be determined based on the candidate’s experience, professional background, and relevant expertise , particularly in Personal Injury, MedPay, insurance coordination, attorney communication, and medical administration.

Location: El Salvador; Colombia; Honduras; Nicaragua; Guatemala; Philippines We are looking for an organized, highly communicative, and proactive Dental Treatment Planner & Patient Coordinator to support two busy providers in a thriving dental practice. In this role, you will be responsible for taking prospective and existing patients through their recommended treatment journeys, presenting care plans, and keeping the providers' schedules full and efficient. This is a fast-paced role that requires strong communication skills, empathy, and the ability to explain treatment options clearly and comfortably. There are no insurance verification or claims responsibilities in this position. The ideal candidate has direct experience working with Dentrix , excels at patient scheduling, and possesses strong closing skills to help patients move forward with their dental care. What You'll Do Treatment Planning & Presentation: Create, present, and explain comprehensive dental treatment plans to patients for both providers, detailing procedures, appointment timelines, and financial expectations. High-Volume Call Handling: Manage heavy inbound and outbound phone calls, answering patient inquiries, following up on proposed treatment plans, and re-engaging unscheduled treatment leads. Calendar & Appointment Management: Schedule, confirm, and coordinate complex appointments across two providers' calendars to maximize daily clinic efficiency and minimize downtime. Patient Intake & Engagement: Guide patients through initial consultations and follow-up care with a warm, professional, and persuasive tone. Daily Administrative Tasks: Maintain accurate patient notes, track treatment plan acceptances, and keep patient records updated within Dentrix and Google Workspace . Requirements Dentrix Experience Required: Hands-on experience navigating and managing patient records, charting, and scheduling in Dentrix. High-Volume Phone Comfort: Proven background managing heavy call volumes while maintaining an upbeat, compassionate, and professional demeanor. Bilingual Capability: Fluency in English and Spanish is required (client is open to reviewing both fully bilingual and native English-speaking candidates). Treatment Coordination Skills: Strong understanding of dental terminology and treatment sequencing with the ability to explain procedures clearly to patients. Schedule & Availability: Available full-time to work Monday – Friday, 8:00 AM – 5:00 PM PST . Remote Setup: A dedicated home office with a reliable high-speed internet connection, power/internet backup, and a quiet working environment. Software & Tools Used Practice Management / EMR: Dentrix Productivity & Communication: Google Workspace

Location: Nicaragua; El Salvador; Colombia; Peru; Honduras; Guatemala Position Overview We are seeking an experienced Personal Injury Case Manager to support a California-based law firm. This is a hands-on case management role, not a general administrative assistant position. The ideal candidate will have at least 2 years of direct Case Manager experience supporting a California personal injury law firm and be comfortable managing cases from the medical and insurance coordination side through ongoing treatment. The candidate should be highly organized, proactive, detail-oriented, and experienced in communicating with clients, medical providers, insurance companies, and other parties involved in personal injury claims. Key Responsibilities Manage personal injury cases and coordinate case-related activities from intake through ongoing treatment. Retrieve and organize medical records and documentation. Open and manage insurance claims. Coordinate medical treatment and appointments for personal injury clients. Open and manage medical liens with healthcare providers. Follow up with medical providers regarding treatment, records, bills, and documentation. Handle and coordinate property damage claims. Communicate with clients regarding treatment, appointments, claims, and case-related updates. Communicate with insurance companies, medical providers, and other parties as needed. Maintain accurate and up-to-date case documentation and records. Track case progress, outstanding items, and required follow-ups. Ensure timely follow-up on medical treatment, records, liens, and property damage matters. Work independently and take ownership of assigned cases and tasks. Ideal Candidate The ideal candidate is an experienced Personal Injury Case Manager , not an entry-level legal VA or general administrative assistant. They should already understand the day-to-day workflow of a PI case and be able to independently manage medical treatment coordination, records, claims, liens, and property damage while maintaining consistent communication with clients and providers. Client Tools / Systems Case Management: Filevine preferred Other tools: To be confirmed during the interview Top 3 Daily Tasks Coordinate medical treatment and follow up with providers and clients. Open and manage medical liens and related documentation. Handle property damage and insurance claim matters while tracking case progress. Requirements Required Qualifications Minimum 2 years of experience working specifically as a Personal Injury Case Manager. Minimum 2 years supporting a California-based personal injury law firm in a similar Case Manager capacity. Strong understanding of personal injury case management processes. Hands-on experience with: Medical records retrieval Opening insurance claims Medical treatment coordination Medical liens Property damage claims Strong written and verbal English communication skills. Highly organized with strong attention to detail. Ability to manage multiple cases, deadlines, and follow-ups simultaneously. Comfortable communicating directly with clients, medical providers, and insurance companies. Bilingual English/Spanish preferred , but strong English-only candidates will also be considered. Preferred Qualifications Experience using Filevine . Previous experience managing California personal injury cases. Experience coordinating treatment and medical providers for PI clients. Familiarity with medical lien processes and property damage claims. Experience working remotely with a U.S.-based law firm. Benefits Full-Time | 40 hours per week | Remote - Monday–Friday, 8:00 AM–5:00 PM PST The hourly rate will be determined based on the candidate’s experience, background, and level of expertise .

Location: Philippines; Nicaragua; El Salvador; Colombia; Peru; Honduras Position Overview We are seeking an experienced Medical Biller to join a U.S.-based chiropractic practice. The primary focus of this role is medical billing and revenue cycle management , with some light administrative support as needed. The ideal candidate has strong hands-on experience with medical billing in a chiropractic practice , is highly comfortable working with insurance claims and accounts receivable, and has direct experience using ChiroTouch EMR . This position requires someone who can work independently, stay organized, follow up consistently, and communicate effectively with a U.S.-based healthcare team. Key Responsibilities Perform insurance verifications and confirm patient benefits and coverage. Handle insurance pre-authorizations as required. Prepare, submit, and follow up on medical claims. Monitor claims status and resolve billing issues or rejected/denied claims. Manage accounts receivable (A/R) and follow up on outstanding balances. Review accounts for accuracy and identify discrepancies. Follow up with insurance companies regarding unpaid or pending claims. Maintain accurate billing documentation and patient account information. Use ChiroTouch to manage billing-related information and workflows. Provide light administrative support related to billing and patient accounts when needed. Communicate professionally with the U.S.-based healthcare team. Maintain patient confidentiality and comply with HIPAA requirements. What We’re Looking For The ideal candidate is an experienced medical billing professional , not simply a general virtual assistant. They should be able to independently manage day-to-day billing responsibilities, understand the insurance and claims process, and work confidently inside ChiroTouch . ChiroTouch experience is mandatory for this position. Requirements Required Qualifications 2+ years of hands-on medical billing experience. Previous experience working with a chiropractic practice . Hands-on experience with ChiroTouch EMR — NON-NEGOTIABLE. Strong knowledge of medical billing and claims processes. Experience with insurance verification and pre-authorizations . Experience managing accounts receivable (A/R) . Strong understanding of insurance claims follow-up and resolution. Excellent English communication skills. Strong attention to detail and organizational skills. Ability to work independently in a remote environment. Comfortable working with a U.S.-based healthcare team. Reliable internet connection and professional work-from-home setup. Ability to work the required Monday–Friday, 9:00 AM–6:00 PM schedule . Preferred Qualifications Experience working specifically with U.S. chiropractic practices. Experience handling denied, rejected, or unpaid claims. Experience with insurance follow-up and payment posting. Familiarity with chiropractic billing workflows and terminology. Experience using Intermedia phone systems . Additional healthcare administrative experience. Core Skills Medical Billing Claims Processing Insurance Verification Pre-Authorizations Accounts Receivable Claims Follow-Up Denial/Rejected Claim Resolution ChiroTouch Chiropractic Practice Experience Attention to Detail Organization Patient Confidentiality Remote Work Benefits Please note that this is a full-time contractor position (40 hours per week) with open to negotiate, depending on skill set and experience. The schedule is Monday through Friday, 9-6 Pacific Standard Time.

Location: El Salvador; Colombia; Nicaragua; Honduras; Ecuador; Guatemala We are seeking an energetic, outgoing, and exceptionally personable Bilingual Virtual Front Desk & Insurance Specialist to serve as the vital front-line ambassador for a fast-growing U.S.-based mental health practice. Combining high-volume inbound/outbound phone management, patient scheduling, and light insurance verification support, this is a highly patient-facing, high-touch role. We are specifically seeking a candidate with an upbeat, warm, confident, and engaging phone demeanor in both English and Spanish. Rather than a passive assistant, the practice requires a self-directed problem-solver who takes complete ownership of patient inquiries, manages heavy call volumes with ease, and provides an compassionate, outstanding experience for individuals seeking mental health and TMS therapy services. Working Environment & Core Schedule Role Title: Bilingual Front Desk & Insurance Verifications/Auths Specialist Status: Full-Time (40 Hours / Week) Schedule: Monday – Friday, 9:00 AM – 6:00 PM EST (US Eastern Standard Time) Language Requirement: Fully Bilingual (Fluent English & Spanish - Non-Negotiable) Practice Specialty: Psychiatry, Mental Health & TMS Therapy Top 3 Daily Tasks High-Volume Front Office Communication: Handle high-volume inbound and outbound patient calls (50–150 calls per day) using Weave, delivering exceptional customer care, answering treatment inquiries, and scheduling appointments. Patient Scheduling & Intake Management: Manage provider calendars, guide prospective mental health and TMS therapy patients through the intake process, and assist with general administrative requests. Insurance Verifications & Authorizations (Support): Provide occasional, targeted support with verifying insurance eligibility, checking benefit coverage, and navigating payer portals as needed. Core Responsibilities Inbound & Outbound Phone Operations: Serve as the primary voice of the practice using Weave, answering patient calls, conducting follow-up outreach, and managing appointment confirmations, cancellations, and reschedules in English and Spanish. Patient Inquiry & Care Coordination: Warmly address non-clinical questions regarding psychiatry, TMS therapy, and mental health services, guiding patients smoothly into the practice's care pipeline. Administrative Front Desk Support: Maintain accurate patient records, organize digital intake workflows, update patient charts, and manage daily calendar tasks using Google Workspace tools and GoHighLevel. Insurance & Auth Support: Perform secondary insurance eligibility checks, verify coverage details on payer platforms, and assist with prior authorization documentation when necessary. Proactive Problem-Solving: Identify administrative bottlenecks, manage high call density with composure, and maintain high patient satisfaction across every interaction. Requirements Bilingual Fluency: Fluent, natural spoken and written English and Spanish. U.S. Practice Experience: Minimum 2+ years of direct experience supporting a U.S.-based medical practice in a front-office, administrative, or patient-coordination capacity. Engaging Phone Demeanor: A bubbly, upbeat, warm, and highly confident phone presence—capable of building instant rapport without sounding scripted, timid, or robotic. Phone & Scheduling Proficiency: Proven background handling inbound/outbound calls, patient scheduling, and customer service. Lead & Growth Mindset: Comfort making outbound calls to prospective patients, addressing barriers to care, and guiding leads toward booking appointments. Problem-Solving Ability: Proven track record of working independently, following through on tasks without constant direction, and bringing solutions to operational challenges. HIPAA Compliance & Setup: Strong understanding of HIPAA guidelines and a quiet, private, HIPAA-compliant home workspace equipped with a high-speed computer setup and a clear noise-canceling headset. Strongly Preferred Lead Conversion & Sales: Background in patient acquisition, medical sales, or lead conversion. Specialty Practice Models: Direct experience in Direct Primary Care (DPC), Concierge Medicine, Medical Spa, Wellness, or Cash-Pay practice environments. Membership Billing: Hands-on experience with recurring membership billing models and membership CRM/lead management platforms. Ideal Candidate Profile You are a vibrant, articulate, and resourceful bilingual coordinator who loves connecting with people over the phone. You treat every patient and prospective lead like a VIP, take immense pride in keeping clinic workflows organized, and take full ownership of helping a medical practice grow.

Location: Nicaragua; Colombia; Peru; El Salvador; Honduras; Guatemala About the Role We are seeking a highly professional, reliable, and patient-focused Female Bilingual Medical Receptionist / Front Desk Virtual Assistant to support a busy Women's Health medical practice with two locations. The ideal candidate will serve as an extension of the practice's front-desk team, handling a high volume of incoming patient calls, scheduling appointments, updating patient information, and ensuring patients receive timely and professional assistance. This is a fast-paced, patient-facing role that requires excellent communication skills, strong attention to detail, and the ability to manage multiple priorities while working remotely. Key Responsibilities Answer a high volume of inbound patient calls across multiple practice locations. Help prevent missed calls and ensure patients receive timely assistance. Schedule, confirm, reschedule, and manage patient appointments. Respond to routine patient questions professionally and accurately. Enter and update patient information in the practice's EMR system. Maintain accurate patient charts and appointment information. Use Nextiva to manage incoming and outgoing practice calls. Make outbound calls to patients when needed. Coordinate with the existing front-desk team through Google Chat . Learn and follow the practice's Women's Health workflows, appointment types, and internal abbreviations. Provide a professional, friendly, and patient-centered front-desk experience. Support daily administrative workflows while maintaining patient confidentiality and HIPAA standards. Ideal Candidate We are looking for someone who is: Female and comfortable supporting a Women's Health practice. Highly organized and detail-oriented. Comfortable managing a busy phone queue. Friendly, professional, and confident when speaking with patients. Able to remain calm and efficient in a high-volume environment. Proactive about following up and preventing missed patient communication. A strong team player who can coordinate effectively with an existing front-desk team. Quick to learn new workflows, appointment types, and medical systems. Important Note This role is primarily focused on front-desk operations, inbound calls, patient scheduling, and patient communication . The practice is looking for a dedicated professional who can help manage their phone traffic and provide excellent administrative support rather than someone focused primarily on prior authorizations or insurance verification. If you are a bilingual female healthcare professional with strong medical front-desk experience, excellent communication skills, and the ability to thrive in a fast-paced environment, we encourage you to apply. Requirements Required Qualifications Female candidate required based on the client's specific staffing preference for this role. Fluent in English and Spanish , both spoken and written. Strong English communication skills with a clear, professional, and neutral/American-sounding accent. Previous experience as a Medical Receptionist, Medical Front Desk Coordinator, Healthcare Virtual Assistant, or similar patient-facing administrative role . Comfortable handling a high volume of inbound calls in a fast-paced medical environment. Strong appointment scheduling and patient communication experience. Experience entering and updating patient information in an EMR/EHR system. Excellent multitasking, organizational, and time-management skills. Professional, friendly, and patient-focused communication style. Comfortable working remotely and collaborating with a team through online communication tools. Reliable internet connection and a professional remote work environment. Preferred Qualifications Hands-on experience with ModMed (Modernizing Medicine) . Previous experience using Nextiva or similar VoIP/phone systems. Experience supporting a Women's Health, OB/GYN, or related medical practice . Familiarity with medical terminology and Women's Health appointment workflows. Experience working with multiple practice locations or high-volume medical offices. Benefits Please note that this is a full-time contractor position (40 hours per week) with a starting rate negociable depending on skillset and experience. The schedule is Monday through Friday, 9am-5pm, EST.

Location: Nicaragua; Colombia; Peru; El Salvador; Honduras; Guatemala About the Role We are seeking an experienced Bilingual Virtual Medical Receptionist / Front Office Administrative Assistant to become a true extension of a busy U.S. medical practice. This is a highly patient-facing position responsible for patient calls, scheduling, insurance verification, prior authorizations, medication refill coordination, and administrative follow-up . The ideal candidate is warm, organized, accountable, and proactive—you should be comfortable taking ownership of tasks from start to finish rather than waiting to be told what to do. As one of the first points of contact for patients, you will be expected to provide a professional and compassionate experience in both English and Spanish . Key Responsibilities Patient Calls – Primary Focus Handle high-volume inbound and outbound calls in English and Spanish . Answer general patient questions and provide appropriate front-office support. Take accurate and detailed messages and route clinical questions to the appropriate licensed provider or team member. Document all patient communications accurately in Tebra . Maintain a professional, warm, and patient-focused phone presence. Appointment Scheduling Schedule new and existing patient appointments. Manage provider calendars and appointment availability. Handle confirmations, cancellations, rescheduling, and follow-up. Proactively follow up with patients to help reduce no-shows. Ensure scheduling information is accurately documented in Tebra. Prior Authorizations Submit prior authorization requests for medications, procedures, and imaging. Track authorization requests from submission through completion. Follow up with insurance carriers regarding pending requests. Communicate authorization status and outstanding requirements to providers and patients. Maintain accurate documentation of authorization activity. Insurance Verification Verify patient eligibility and benefits. Confirm copays, deductibles, coverage, and referral requirements. Communicate with insurance carriers when clarification is needed. Update insurance information and documentation in Tebra. Medication Refill Coordination Receive and document medication refill requests. Route refill requests according to established practice protocols. Follow up on outstanding requests as appropriate. Do not approve, deny, prescribe, or make clinical decisions regarding medications. All clinical decisions remain with the licensed provider. Patient Follow-Up & Administrative Support Proactively contact patients regarding outstanding items, appointments, authorizations, referrals, or other administrative needs. Manage email and inbox communications. Update patient demographics and administrative information. Provide general front-office administrative support. Follow up on pending items until they are resolved or appropriately escalated. Ideal Candidate The ideal candidate is someone who thinks and acts like an in-office team member , even while working remotely. We are looking for someone who: Takes ownership of responsibilities from start to finish. Follows up on pending authorizations without constantly being reminded. Proactively contacts patients when action is needed. Investigates insurance issues rather than simply reporting them. Knows when to resolve an issue independently and when to escalate it. Is warm and professional with patients. Is highly organized and detail-oriented. Is accountable for completing follow-ups. Is coachable and receptive to feedback. Understands that they are often the first impression of the medical practice . Requirements Required Qualifications 2+ years of experience supporting a U.S.-based medical practice. Previous medical receptionist, medical front desk, patient coordinator, or medical administrative experience. Bilingual English/Spanish is required. Excellent, clear, and professional spoken English. Strong inbound and outbound phone experience. Hands-on experience with appointment scheduling . Experience with insurance eligibility and benefits verification . Experience handling prior authorizations . Strong understanding of HIPAA and patient confidentiality . Strong attention to detail and documentation skills. Ability to work independently in a remote environment. Strong organizational and follow-up skills. Strongly Preferred Tebra experience. Female candidates. Experience handling medication refill requests . Experience working in a high-volume or multi-provider medical practice . Referral coordination experience. Experience communicating directly with insurance carriers. Experience working as a Virtual Medical Assistant or Virtual Medical Receptionist. Why Join Us? Fully remote position supporting an established U.S. medical practice. Long-term opportunity for the right candidate. Patient-facing role where your communication and organizational skills have a direct impact. Opportunity to become a trusted extension of the practice's front-office team. If you have strong U.S. medical front-office experience, excellent bilingual communication skills, and a proactive approach to patient care and administrative follow-up, we encourage you to apply! Benefits Please note that this is a full-time contractor position (40 hours per week) with a negotiable pay rate depending on skillset and experience. The schedule is Monday–Thursday: 8:00 AM–5:00 PM CST - Friday: 8:00 AM–12:00 PM CST - One Saturday per month