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Location: Philippines About the Role We are seeking a detail-oriented, multi-talented Medical Receptionist & Data Migration Specialist to assist our practice with a critical EHR transition while providing daily administrative and patient phone support. In this dual-capability role, you will be responsible for manually transferring, verifying, and organizing patient health records from Elation Health into Dakota Health . Simultaneously, you will support front-office operations by handling inbound and outbound patient calls, scheduling appointments, and managing daily practice administrative tasks. Requirements Key Responsibilities 1. Manual EHR Data Migration & Record Management Accurately transfer patient demographics, medical histories, medication lists, allergies, immunizations, and clinical notes from Elation Health into Dakota Health . Perform quality checks on migrated charts to ensure 100% data accuracy, completeness, and proper document categorizing. Audit transferred records against source files to resolve missing information or duplicate entries. 2. Patient Communications & Reception Support Answer inbound patient phone calls with a clear, professional, and welcoming telephone demeanor. Handle appointment scheduling, reschedules, cancellations, and visit confirmations directly within the EHR. Triage patient inquiries, collect basic demographic/insurance updates, and route clinical messages appropriately to providers. 3. General Administrative Operations Monitor central practice email inboxes and digital faxes, filing incoming documents into the appropriate patient charts. Assist with patient onboarding, intake form processing, and registration setup. Support daily practice administrative needs during downtime between calls and migration tasks. Qualifications & Requirements EHR Experience: Direct experience with Elation Health and/or Dakota Health (or demonstrated agility manually migrating clinical data between modern EHR systems). Front-Office Skills: Proven background as a Medical Receptionist handling phone calls, patient scheduling, and administrative workflows in a U.S. medical practice. Data Accuracy & Focus: Exceptional attention to detail and high accuracy standards when performing repetitive data entry and chart audits. Communication: Clear, articulate spoken English with strong telephone presence and customer service orientation. Technical Agility: High computer literacy with the ability to toggle seamlessly between EHR platforms, spreadsheet tracking logs, and cloud VOIP phone systems.

Location: Philippines We are seeking a highly capable and articulate Front Desk Medical Virtual Assistant to support our client's Family Medicine practice. The ideal candidate has extensive hands-on experience with AthenaHealth EMR, a strong familiarity with primary care clinical terminology and CPT codes, and demonstrated expertise in managing patient scheduling, insurance verifications, and phone communications for a diverse patient demographic, including a high volume of Medicare seniors. Key Responsibilities Patient & Telephone Support: Efficiently handle inbound and outbound calls via Intermedia Unite / UNITE VoIP. Provide warm, patient, and crystal-clear assistance to patients—especially elderly Medicare beneficiaries—answering inquiries and managing clinic communications. Scheduling & Intake: Coordinate patient appointments, follow-ups, and calendar management directly within AthenaHealth EMR . Verification of Benefits: Conduct thorough Verification of Benefits (VOB) prior to visits, confirming coverage eligibility for standard Medicare, Medicare Advantage, and commercial plans. Clinical Administrative Support: Leverage clinical familiarity (such as understanding common Family Medicine CPT/ICD-10 codes and visit types) to ensure accurate appointment routing and patient intake. Clinic Coverage: Provide dependable, uninterrupted coverage during all operating hours of the practice. Requirements EMR Expertise: Minimum 2+ years of hands-on experience using AthenaHealth in a U.S. clinical setting. Healthcare VA Background: At least 2–3 years of experience as a remote Medical Virtual Assistant supporting a U.S. outpatient clinic. Clinical Knowledge: Practical familiarity with Family Medicine procedures, CPT codes, and verification of benefits procedures. Schedule: Ability to commit fully to working all hours that the clinic is open. Please note that this is a full-time contractor position (40 hours per week) with a starting pay rate of $6 per hour, depending on skill set and experience. The schedule is Monday through Friday, 8:30 am to 5 pm EST.

Location: Nicaragua; Ecuador; Honduras; El Salvador; Guatemala; Colombia We are seeking an articulate and experienced Front Desk Medical Virtual Assistant to support our client's Primary Care practice across multiple clinic locations. The ideal candidate has prior hands-on experience using eClinicalWorks (eCW) in a U.S. healthcare setting and is highly capable in managing patient scheduling, conducting insurance verifications, and applying basic CPT knowledge with clear enunciation for an older Medicare patient population. Key Responsibilities: Patient Call Management: Manage inbound and outbound patient calls efficiently via Intermedia Unite / UNITE VoIP with patience, warmth, and high voice clarity. Scheduling & Intake: Handle appointment scheduling, cancellations, and appointment coordination directly within eClinicalWorks (eCW) , actively encouraging walk-in patients to schedule in advance. Pre-Registration & Verification: Assist with patient pre-registration and perform thorough Verification of Benefits (VOB) prior to visits for Medicare, Medicare Advantage, and commercial plans. Multi-Location Support: Support multiple clinic locations while maintaining excellent patient communication, answering inquiries, and handling follow-ups. Clinical Administrative Support: Leverage clinical familiarity (including standard primary care CPT codes and visit types) to ensure accurate scheduling and intake routing. No medical billing duties required. Clinic Coverage: Provide reliable, uninterrupted coverage during all operating hours of the practice. Requirements EMR Expertise: Minimum 2+ years of mandatory hands-on experience using eClinicalWorks (eCW) in an active U.S. clinical environment. Healthcare VA Background: At least 2–3 years of experience working remotely as a Medical Virtual Assistant for a U.S. outpatient clinic. Clinical Knowledge: Practical familiarity with primary care procedures, standard CPT codes, and verification of benefits workflows. VoIP Software: Experience using cloud VoIP platforms (familiarity with Intermedia Unite / UNITE VoIP is preferred). Schedule Commitment: Full commitment to work all hours that the clinic is open without schedule conflicts, flexibility to work on weekends. 40 hours per week. Please note that this is a full-time contractor position (40 hours per week) with a starting pay rate of $6 per hour, depending on skill set and experience. The schedule is not set yet; the client needs the medical assistant to work all hours the clinic is open! Must be flexible to work on weekends.

Location: Philippines We are seeking a warm, bubbly, and exceptionally articulate Virtual Medical Receptionist to serve as the friendly voice of our pediatric-focused medical practice. In this key patient-facing position, you will be the first point of contact for parents, caregivers, and young patients—handling high-volume phone calls, managing provider appointment schedules, and performing insurance Verification of Benefits (VOB). The ideal candidate possesses elite, accent-neutral English communication skills and a bright, empathetic phone presence that instantly puts parents and children at ease. While prior experience with eClinicalWorks (eCW) and pediatric healthcare settings are major advantages, top-tier verbal communication, warmth, and reliable front-desk execution are our highest priorities. Working Environment & Core Schedule Role Title: Virtual Medical Receptionist (Pediatric Focus) Status: Full-Time (40 Hours / Week) Schedule: Monday – Friday, 8:00 AM – 5:00 PM EST (Eastern Standard Time) Core Systems: eClinicalWorks (eCW EHR) (Strong plus) , VoIP Phone System, Insurance Portals Target Audience: Pediatric patients, parents, and family caregivers Top 3 Daily Tasks Inbound & Outbound Phone Management: Answer incoming calls with a cheerful, warm, and professional demeanor—addressing scheduling inquiries and assisting parents with care coordination. Patient Scheduling & Calendar Management: Book, confirm, and optimize provider appointment calendars in eClinicalWorks to maintain an efficient pediatric clinic flow. Insurance Verification of Benefits (VOB): Check insurance coverage, active eligibility, and co-pay details prior to appointments so families arrive fully prepared. Core Responsibilities Warm Patient Engagement: Deliver an exceptional, high-touch patient experience over the phone, using patience and active listening to support parents navigating their children's healthcare needs. eClinicalWorks Scheduling: Navigate eCW to book routine pediatric check-ups, follow-ups, and urgent visits while adhering strictly to practice rules and provider preferences. Insurance Eligibility Checks: Conduct real-time Verification of Benefits (VOB) through payor portals and eCW to confirm active coverage and document co-pays or deductibles. Team & Practice Coordination: Relay messages, telephone encounters, and scheduling changes accurately to the in-office clinical team to ensure seamless patient care. Administrative Support: Assist with digital faxes, patient reminder texts/emails, and chart updates while strictly adhering to HIPAA privacy standards. Requirements Elite Verbal English Communication: Native-level or flawless spoken English with a neutral, highly clear, and easily understandable phone accent. Personable & Empathetic Demeanor: Naturally bubbly, patient, warm, and confident when speaking with parents, caregivers, and pediatric patients. Medical Front-Desk Experience: Direct background handling front-desk duties, high-volume call handling, and scheduling in a U.S. medical practice setting. Insurance VOB Familiarity: Working knowledge of checking patient insurance eligibility and coverage terms. Remote Workspace Setup: Dedicated, quiet, HIPAA-compliant home office equipped with a high-performance computer (PC/Mac), high-speed internet connection, backup power/internet solutions, and a noise-canceling headset. Preferred / Strong Plus Qualifications Pediatric Experience: Prior experience working in a Pediatric, Family Medicine, or Children's Specialty practice ( Strong Plus ). eClinicalWorks (eCW): Hands-on experience navigating eClinicalWorks EHR for scheduling, charting, and insurance checks ( Strong Plus ). Ideal Candidate Profile You are a energetic, cheerful, and articulate communicator who loves helping families. You bring a positive attitude to every call, keep provider schedules filled and organized, and ensure parents feel completely supported from the moment they ring the clinic.

Location: Nicaragua; Honduras; Ecuador; El Salvador; Guatemala; Colombia We are seeking a detail-oriented and experienced Medical-Legal QME/AME Report Writer to support our Workers' Compensation & Personal Injury practice. The ideal candidate has prior experience synthesizing complex medical records and evaluation findings into clear, comprehensive, and legally compliant medical-legal draft reports adhering to AMA Guides and statutory standards. Key Responsibilities Report Drafting: Draft thorough, high-quality QME, AME, and IME reports based on clinical findings, patient histories, and physician notes. Medical Record Synthesis: Review, organize, and summarize voluminous medical records, diagnostic test results, and prior treatment histories into clear chronological summaries. Rating & Statutory Compliance: Ensure proper application of the AMA Guides (5th Edition) for Whole Person Impairment (WPI) calculations, causation analysis, and legal apportionment standards. Quality Assurance: Collaborate closely with evaluating physicians to ensure all reports meet standards for substantial medical evidence and strict statutory filing deadlines. Requirements Experience: 2+ years of hands-on experience drafting California QME/AME medical-legal reports for a medical group, QME practice management firm, or consulting firm. Technical Expertise: Strong mastery of the AMA Guides to the Evaluation of Permanent Impairment (5th Edition), California Workers' Compensation terminology, and medical-legal reporting guidelines. Skills: Exceptional medical writing and editing skills, acute attention to detail, and the ability to accurately translate complex clinical findings into structured reports. Please note that this is a full-time contractor position (40 hours per week) with a starting pay rate of $6 per hour depending on skillset and experience. The schedule is Monday through Friday, 8:00am-5:00pm PST.

Location: Philippines About the Role We are seeking an articulate, high-energy Chiropractic Virtual Assistant & Front Desk Coordinator with mandatory ChiroTouch EMR experience to manage our practice's inbound/outbound phone operations and general medical administration. In this position, your main priority is answering phone calls with exceptional clarity, scheduling patient appointments, and managing patient inquiries. When you are not on the phone, you will support the practice with general medical administrative workflows, patient communications, and record management directly within ChiroTouch. Requirements Key Responsibilities 1. Phone Management & Patient Scheduling Manage a high volume of inbound and outbound calls using our Intermedia VOIP phone system. Speak clearly, professionally, and warmly to answer patient questions, schedule care plans, confirm visits, and manage reschedules. Perform proactive appointment reminder calls to minimize no-shows and keep clinic calendars full. 2. ChiroTouch EMR & Administrative Support Maintain accurate, up-to-date patient records, intake forms, and schedules within ChiroTouch EMR . Perform general medical administrative tasks during call downtime, including document organization, digital fax handling, and messaging. Route patient inquiries, clinical notes, or care plan questions to providers in a timely manner. 3. Patient Communications & Practice Support Provide attentive, empathetic support to chiropractic patients regarding appointment logistics, practice policies, and intake requirements. Document every phone call, patient request, and calendar modification accurately in real time. Qualifications & Requirements EMR Mastery (Non-Negotiable): Hands-on proficiency and recent experience using ChiroTouch EMR . Call Volume Experience: Strong, proven background managing high call volumes in a medical setting with exceptionally clear, professional spoken English. Specialty Knowledge: Prior background working in Chiropractic practices or physical therapy/rehabilitation clinics. Phone System Experience: Experience using Intermedia VOIP (or similar cloud-based phone platforms). Skills: Strong multitasking ability, high attention to detail, and comfort managing administrative tasks between calls.

Location: Philippines We are seeking an exceptionally organized, proactive, and dependable Virtual Executive Assistant (EA) & Operations Coordinator to serve as the high-level "right hand" to our Practice Leader, Pam. In this dual executive and personal support role, you will manage executive calendars, prioritize communications, coordinate team workflows, and take complete ownership of administrative projects to eliminate decision fatigue. A critical near-term priority for this position includes managing operational logistics and executing manual patient data migration as our practice transitions from Elation EMR to Dakota Health (which also serves as our primary VoIP communication platform). The ideal candidate is a resourceful, self-directed professional who anticipates needs before being asked, communicates with polish and warmth, and thrives in an autonomous functional medicine environment. Working Environment & Core Schedule Role Title: Executive Assistant – Functional Medicine Practice Specialty: Functional Medicine & Holistic Health Status: Full-Time (40 Hours / Week) Schedule: Monday – Friday, 9:00 AM – 5:00 PM EST (Eastern Standard Time) Core Technology Stack: Elation EMR (Legacy), Dakota Health (New EMR & Integrated VoIP), Google Workspace / Microsoft 365, Project Management Tools Special Project Focus: Manual EMR Data Migration (Elation to Dakota Health) Top 3 Daily Responsibilities Executive & Administrative Support: Manage Pam’s calendar, prioritize inbox communications, coordinate meetings, and systematically track outstanding administrative action items through completion. Practice & Team Coordination: Facilitate daily communication across practice staff (Office Manager, Providers, and VAs), monitor delegated tasks, and manage data entry and team logistics during the Dakota Health EMR transition. Proactive Personal & Professional Support: Act as Pam's proactive remote right-hand—researching vendors, coordinating travel/purchases, handling remote errands, and solving problems independently to minimize executive workload. Core Responsibilities Calendar & Communication Ownership: Oversee complex scheduling, optimize executive daily timelines, draft correspondence, and maintain clean, organized inboxes across Gmail/Google Workspace or Outlook. EMR Data Migration & System Support: Carefully audit and manually migrate patient records, charts, and administrative data from Elation EMR over to Dakota Health , ensuring zero data loss and maintaining absolute HIPAA compliance. Team Task Oversight: Monitor cross-functional projects delegated to virtual assistants and clinic staff, acting as a "second set of eyes" to verify deadlines and quality standards. Remote Personal Assistant Duties: Research, vet, and coordinate remote vendors, manage personal/professional travel arrangements, handle procurement requests, and organize personal logistics for Pam. Document & Report Preparation: Draft clean spreadsheets, presentation materials, meeting summaries, and standardized operating procedures (SOPs). Vendor & VoIP Management: Utilize Dakota Health's integrated VoIP system to manage practice communication rules, routing, and vendor connections. Requirements Executive Assistant Experience: Proven background supporting executive leadership, practice founders, or medical directors in an EA, PA, or Operations Coordinator capacity. Healthcare & EMR Literacy: Prior experience working within a U.S. healthcare environment with hands-on familiarity navigating EMR systems ( Elation EMR and/or Dakota Health experience is a major advantage). Data Migration & Detail Focus: High accuracy and meticulous attention to detail required for auditing and manually migrating patient charts and clinical files between systems. Proactive Self-Starter Mindset: Demonstrated ability to anticipate executive needs, manage multiple priorities independently, and execute projects without constant supervision or hand-holding. English Fluency: Flawless, polished, and warm written and verbal English communication skills. HIPAA Compliance & Discretion: Strict adherence to HIPAA regulations and absolute confidentiality when handling protected health information (PHI) and executive personal data. Remote Workspace Setup: Dedicated, quiet, HIPAA-compliant home office equipped with a high-performance computer (PC/Mac), high-speed primary internet, backup power/internet solutions, and a noise-canceling headset. Preferred Qualifications Background or experience supporting a Functional Medicine , Naturopathic, or Integrative Health practice. Experience with VoIP telephony management and EMR platform transitions. Ideal Candidate Profile You are a sharp, empathetic, and exceptionally organized Virtual EA who takes pride in making life easier for the leader you support. You navigate software platforms with ease, handle confidential data with precision during EMR transitions, and operate as a trusted, proactive partner every single day.

Location: Philippines We are seeking an exceptionally articulate, tech-savvy, and proactive Virtual Front Desk & Practice Operations Specialist with elite English communication skills to serve as a high-level Virtual Assistant and Client Account Specialist. In this dynamic, hybrid role, you will split your time between direct patient engagement (50% call, scheduling, and texting volume) and practice operations support (account management for partner practices, founder assistance, and AI workflow refinement). The ideal candidate is naturally smart, highly adaptable, and comfortable jumping between phone calls on RingCentral / Quo , managing patient tickets in a centralized Work Hub, navigating Nextech EHR , and managing administrative follow-ups (faxes, prior authorizations, medical records). Perfect, polished, and accent-neutral English is mandatory, while specific EMR experience is secondary to sheer technical agility and quick-learning capability. Working Environment & Core Schedule Role Title: Virtual Front Desk & Practice Operations Specialist Status: Full-Time (40 Hours / Week) Schedule: Standard U.S. Practice Hours (Monday – Friday) Core Systems: Nextech EHR , RingCentral / Quo , Centralized Work Hub Ticket Queue, Google Workspace / Microsoft 365 Role Breakdown: 50% Front Desk / Patient Communication & Administrative Support | 30% Practice Account Management | 20% Founder Executive Support Top 3 Daily Tasks High-Touch Patient Engagement (Calls, Scheduling & Texting): Handle incoming/missed calls, book and reschedule appointments, perform text outreach, and manage delicate or escalated patient conversations with warmth and poise. Work Hub Queue Execution: Manage and resolve assigned tickets daily—processing fax requests, submitting prior authorizations, tracking medical records, and routing clinical items to practices. Account Management & Process Optimization: Conduct weekly call report reviews for partner practices, train/update AI knowledge bases ("Teach Teri"), write step-by-step SOPs, and assist practice leadership with calendar and administrative support. Core Responsibilities Patient Communication & Front Desk Operations (~50%) Execute daily outbound and inbound calls via RingCentral/Quo to return missed calls, confirm appointments, follow up on no-shows, and deliver practice messages. Book, reschedule, and optimize provider calendars within Nextech EHR or digital scheduling platforms. Manage prescription refill requests, insurance eligibility checks, and form follow-ups, routing all clinical inquiries directly to practice staff. Handle complex call scenarios, including de-escalating upset callers or answering tricky questions that require human intervention. Conduct administrative workflows: fax and email providers/pharmacies, submit prior authorizations, and request, track, and attach medical records to patient charts. Account Management & Practice Onboarding (~30%) Serve as the primary operational contact for partner clinics—managing onboarding, conducting regular check-ins, and reviewing call quality metrics. Review weekly call reports to spot trends, missed opportunities, or unaddressed patient inquiries. Update practice knowledge bases ("Teach Teri") by gathering accurate responses from clinic staff to continuously improve automated systems. Synthesize practice reports and marketing data into concise, actionable summaries for clinic leadership. Executive Support & Workflow Improvement (~20%) Support company leadership with calendar scheduling, inbox follow-ups, meeting notes, vendor coordination, and special research projects. Log manual tasks meticulously, tracking task durations and requirements to draft clear, step-by-step SOP guides. Report platform bugs and usability feedback to the product development team and test new features prior to live clinic rollouts. Requirements Elite English Communication: Native-level, flawless spoken and written English skills with a calm, warm, and highly professional tone over the phone and in writing. U.S. Healthcare Background: 2+ years of direct experience supporting a U.S. medical practice (Front Desk, Patient Coordinator, Medical Assistant, Referral Coordinator, or Practice Manager). Administrative Competency: Demonstrated experience handling core office workflows: scheduling, referrals, prior authorizations, medical records requests, insurance checks, and digital faxing. Tech Smart & Adaptable: Exceptional digital literacy; able to pick up new software, EMRs, and AI tools rapidly without needing extensive technical hand-holding. HIPAA Compliance: Comprehensive understanding of Protected Health Information (PHI) and strict adherence to HIPAA privacy protocols. Remote Workspace: Private, quiet, HIPAA-compliant home office equipped with a high-performance computer (PC/Mac), high-speed internet, backup power/internet solutions, and a noise-canceling headset. Preferred / Nice-to-Have Qualifications Experience with specialized EMR/PM systems such as Nextech , Athenahealth, eClinicalWorks, or ModMed. Experience in Ophthalmology or other surgical/medical specialties. Experience in account management, customer success, or as an Executive Assistant / Chief of Staff at a growing healthcare company.

Location: El Salvador; Colombia; Paraguay; Honduras; Nicaragua; Guatemala We are seeking a detail-oriented Virtual Administrative & Timekeeping Coordinator to support a US-based shipping and logistics company. In this role, you will manage employee time cards, upload and organize documentation, and handle administrative follow-ups for management. You will work extensively with spreadsheets and online management systems, catch missing details, and ensure all administrative records are complete, organized, and delivered on time. Work Schedule: Monday through Friday, 8:00 AM – 5:00 PM (Standard Business Hours). RESPONSIBILITIES Time Card Management (Primary): Collect and review time cards for accuracy, flag missing or incomplete entries, follow up directly with employees, update tracking sheets, and prepare records for management review and payroll processing. Documentation & File Management (Primary): Upload documents to designated online systems, maintain consistent folder structures and file naming conventions, review documents for completeness, chase outstanding items, and maintain accurate tracking logs. Administrative Support & Follow-Up: Send reminders, maintain Excel or Google Sheets logs, prepare basic operational reports, handle routine email correspondence, track deadlines, and support general clerical and data entry tasks. Requirements Administrative Experience: Direct background in administrative support, data entry, or general office administration. Spreadsheet Proficiency: Strong hands-on skills in Microsoft Excel or Google Sheets. Document Management: Proven experience uploading, organizing, and systematically managing electronic files and folders. Attention to Detail: Exceptional accuracy, organization, and proactive follow-through skills. English Proficiency: Clear, professional written and verbal English communication. Work Ethic: Ability to work independently, follow established procedures, and handle repetitive tasks accurately and confidentially. NICE TO HAVES Experience with timekeeping, timesheet reviews, or payroll support operations. Familiarity with online timekeeping platforms, shared cloud drives, and document management systems. Experience supporting remote or multi-employee operational teams. Prior experience in the shipping, logistics, or transportation industry (preferred, not required).

Location: El Salvador; Colombia; Nicaragua; Honduras; Guatemala; Dominican Republic We are seeking an experienced Virtual Referral & Prior Authorization Coordinator to join a growing Primary Care and Family Medicine practice in the US. This role requires recent, hands-on experience using eClinicalWorks (eCW) to seamlessly integrate into established workflows. You will take full ownership of processing patient referrals and insurance prior authorizations from start to finish. As you become proficient in these core responsibilities, the role will expand to include patient scheduling, phone management, and general administrative front-desk support. Work Schedule: Monday through Friday, 8:00 AM – 5:00 PM CST. RESPONSIBILITIES Referral Coordination (Primary): Prepare and submit referrals in eClinicalWorks (eCW), verify patient and insurance details, attach necessary clinical documentation, follow up with specialist offices, and track each referral to completion. Prior Authorizations (Primary): Verify authorization requirements, submit requests through insurance payor portals, gather supporting clinical records, track deadlines, escalate claim denials, and keep providers and patients informed. Administrative & Reception Support (Secondary): Handle inbound and outbound calls via Weave, schedule patient appointments, process intake and registration, update demographics, verify insurance coverage, and manage follow-up messages. Requirements eClinicalWorks (eCW): Recent, hands-on experience using eCW in a US-based medical practice (mandatory). Referrals & Prior Auths: Proven experience managing full-cycle referrals and insurance prior authorizations independently. Bilingual Skills: Fully bilingual in English and Spanish with clear, professional spoken English. US Healthcare Experience: Direct experience working with US medical practices, ideally in Primary Care or Family Medicine. Adaptability: Willingness to expand responsibilities into phone management, patient scheduling, and front-desk reception duties. Compliance: Solid understanding of medical terminology, insurance communication, and strict HIPAA guidelines. NICE TO HAVES Experience using Weave VoIP phone systems. High-volume referral and prior authorization handling. Background in insurance benefits verification and front-desk patient reception.

Location: Nicaragua; Honduras; Ecuador; El Salvador; Guatemala; Philippines We are seeking an experienced, bilingual Legal Case Manager to support our client's fast-paced California Personal Injury practice. The ideal candidate has at least 2–3 years of direct case management experience within a California personal injury law firm, demonstrating proven expertise in managing the full case lifecycle—from opening claims and managing property damage to coordinating medical treatment, retrieving records, and opening medical liens. Key Responsibilities Case Management: Manage personal injury files from inception through pre-litigation settlement or transfer, maintaining strict deadlines and client communication. Claims & Property Damage: Open insurance claims, report claims to carriers, and assist clients with property damage resolution. Medical Coordination & Records: Coordinate ongoing client medical care, track treatment milestones, and manage complete medical records and billing requests. Lien Management: Open and track medical liens with healthcare providers, health insurance companies, and statutory lienholders. File Maintenance: Maintain organized digital files and update client records within case management software. Requirements Experience Requirement: Minimum of 2–3 years of dedicated experience as a Case Manager (not administrative assistant or receptionist) in a California-based Personal Injury law firm . Language Skills: Bilingual (English/Spanish) highly preferred; strong English language proficiency required. Software: Hands-on experience with Filevine is highly preferred. Time Zone: Ability to work full-time during standard Pacific Time hours (8:00 AM – 5:00 PM PST). Skills: Excellent communication, proactive problem-solving, strong organizational skills, and high attention to detail in high-volume settings. Please note that this is a full-time contractor position (40 hours per week) with a starting pay rate of $6 per hour depending on skillset and experience. The schedule is Monday through Friday, 8am-5pm PST.

Location: Colombia; Nicaragua; Honduras; Ecuador; El Salvador; Guatemala We are seeking a proactive and skilled Remote Front Desk Medical Assistant to support our client's fast-paced Medical practice. The ideal candidate has strong hands-on experience in U.S. healthcare administration, excelling at front desk operations, patient scheduling, insurance verification, and obtaining prior authorizations to keep daily clinical workflows running smoothly. Key Responsibilities Manage high-volume inbound and outbound patient calls for appointment scheduling, follow-ups, and general practice inquiries. Perform real-time insurance verification to confirm coverage, eligibility, co-pays, deductibles, and out-of-pocket costs across Medicare, Medicaid, and commercial payers. Process, submit, and track prior authorization requests for procedures, diagnostic tests, medications, and specialist referrals. Navigate and update Electronic Medical Record (EMR) systems accurately with patient demographics, chart notes, and administrative data. Coordinate patient intake by collecting registration details, medical history forms, and required consent documentation prior to visits. Communicate directly with insurance representatives, pharmacies, and referring provider offices to resolve coverage delays or clinical inquiries. Handle appointment rescheduling, cancellations, and no-show follow-ups to maintain an optimized clinic schedule. Requirements Minimum of 2 years of experience in a U.S. healthcare practice in a patient-facing administrative or virtual front desk role. Proven proficiency navigating standard EMR platforms, specifically AthenaHealth, eClinicalWorks, or NextGen. Bilingual in English and Spanish with excellent written and verbal communication skills. Strong working knowledge of U.S. health insurance verification, payer portals, and prior authorization workflows. Exceptional organizational ability, sharp attention to detail, and a self-motivated mindset to work independently in a fully remote environment. Please note that this is a full-time contractor position (40 hours per week) with a starting pay rate of $6 per hour, depending on skill set and experience. The schedule is Monday through Friday, with U.S Time zones.

Location: Philippines Role Summary We are seeking experienced, detail-oriented Referral & Authorization Coordinators to join our growing Cardiology practice. Unlike a general front desk position, this is a dedicated specialist role that owns the complete lifecycle of office visit referrals and prior authorizations—from initial intake to final scheduling and resolution. Working independently within Epic EMR , you will verify patient insurance eligibility, navigate HMO/PPO authorization rules, coordinate directly with referring provider networks, and keep patients informed throughout the clearance process. Requirements Key Responsibilities Full Lifecycle Referral Management: Receive, triage, and manage high-volume cardiology referral intakes; track requests from initial receipt through authorization approval and closure. Prior Authorization Processing: Submit, track, and secure prior authorizations specifically required for cardiology office visits and specialist consultations in accordance with payer guidelines. Insurance Verification & Eligibility: Conduct comprehensive insurance eligibility, copay, coinsurance, and network benefit verifications across Medicare, Medicaid, and commercial carriers (HMO, PPO, POS). Provider & Patient Coordination: Communicate efficiently with referring physician offices to obtain missing clinical documentation; reach out directly to patients to outline coverage details and next steps. Epic EHR Workqueue Navigation: Maintain daily management of referral workqueues in Epic, ensuring accurate data entry, precise status updates, and meticulous clinical documentation. Payer Escalations & Denial Follow-Up: Proactively contact insurance representatives to resolve authorization delays, clarifying medical necessity documentation to prevent service delays. Highly Preferred Qualifications Epic EMR Expertise: Direct hands-on experience using Epic (specifically Referral and Authorization Workqueues). Enterprise Background: Experience operating within a large medical group, health system, or enterprise clinical setting. Language Skills: Bilingual English/Spanish (required for 2 of the 4 available openings). Specialty Experience: Prior experience in a Cardiology practice or multi-specialty group. Payer Diversity: Exposure to Medicare Advantage, state Medicaid programs, and major commercial payers.

Location: Philippines We are seeking an experienced, high-performing Medical Biller to support a busy, integrated chiropractic and multidisciplinary health practice. While this role may include light administrative support, the core focus is driving the practice’s complete revenue cycle management—from initial insurance verification to claim submission and accounts receivable management. The ideal candidate possesses specialized experience in chiropractic billing workflows, exhibits mastery of ChiroTouch , and seamlessly handles phone communications via Intermedia . You will work in close alignment with a U.S.-based team to maintain optimal billing accuracy and financial performance. Schedule & Daily Focus Status: Full-Time (40 Hours / Week) Schedule: Monday – Friday, 9:00 AM – 6:00 PM PST (US Pacific Standard Time) VA's Top 3 Daily Tasks Claims Processing & Submission: Coding, auditing, and submitting clean primary and secondary insurance claims for chiropractic and medical services. Insurance Verification & Pre-Authorizations: Verifying patient benefits, eligibility limits, co-pays, deductibles, and obtaining required care authorizations. Accounts Receivable (A/R) Management: Tracking unpaid or delayed claims, managing denials, posting insurance/patient payments, and working aging reports. Core Responsibilities Full-Cycle Billing Operations: Execute claim submissions, track insurance payments, post explanation of benefits (EOBs), and process patient billing statements. ChiroTouch EMR Management: Maintain clean ledger records, manage billing queues, log authorization details, and verify diagnostic/procedural coding within ChiroTouch . Payer & Phone Communications: Conduct outbound calls to insurance carriers and handle practice phone inquiries using the Intermedia phone system. Denial & Rejection Resolution: Investigate unpaid claims, file timely appeals, resolve billing discrepancies, and reduce overall A/R aging. Administrative Alignment: Coordinate with clinic staff and U.S.-based practice managers to ensure missing documentation or billing authorizations are obtained without care disruption. Requirements Required Qualifications Specialty Billing Background: Proven experience in medical billing with specific expertise supporting Chiropractic practices . Software Requirement (Non-Negotiable): Hands-on proficiency and direct experience using ChiroTouch EMR . Phone System Proficiency: Experience using Intermedia phone systems (or comparable multi-line VOIP software). Revenue Cycle Mastery: Comprehensive knowledge of claims submission, insurance verification, pre-authorization workflows, and accounts receivable management. Communication & Collaboration: Fluent verbal and written English skills; comfortable collaborating directly with a U.S.-based healthcare team. Remote Setup: A private, HIPAA-compliant home office with a reliable computer, high-speed internet, and a clear headset. Preferred Qualifications Integrated Healthcare Experience: Familiarity with billing for multi-disciplinary practices (e.g., Chiropractic, Physical Therapy, Medical/Pain Management). Immediate Availability: Ability to transition quickly into full-time PST schedule operations. Ideal Candidate Profile You are a meticulous chiropractic billing specialist who understands the intricacies of ChiroTouch and insurance claim lifecycles. You take ownership of revenue health, follow up relentlessly on aging accounts, and integrate seamlessly into established team workflows.

Location: Philippines; Nicaragua; Honduras; Ecuador; El Salvador; Guatemala We are seeking a proactive, clinical Medical Receptionist & Insurance Specialist to support our client's fast-paced Orthopedics, Pain Medicine, and PM&R practice. The ideal candidate has strong clinical nursing experience and a proven track record in high-volume phone engagement, recent eClinicalWorks (eCW) navigation, and thorough insurance verification, consistently converting inquiries into scheduled appointments with warmth and accuracy. Patient Engagement & High-Volume Calls Manage high-volume inbound and outbound telephone calls, including prompt callbacks for missed calls and new inquiries. Re-engage inactive patients and follow up on no-shows to keep treatment plans on track. Drive appointment conversion by building immediate rapport, addressing patient hesitation, and answering benefit questions to secure scheduled visits. Maintain complete and meticulous documentation of every patient interaction in the EHR. Insurance Verification & Benefits Review Perform full-scope insurance verifications—evaluating active/inactive coverage, effective dates, copays, coinsurance, deductibles (met vs. remaining), and out-of-pocket maximums. Differentiate between HMO, PPO, Commercial, Medicare, Workers' Compensation, and PIP policies to determine accurate patient financial responsibility. Identify and coordinate referral and prior authorization requirements before patient visits. Ensure in-network vs. out-of-network benefits and policy limitations are clearly verified. Scheduling & Operations Manage and optimize complex physician calendars using eClinicalWorks (eCW). Confirm, schedule, and reschedule patient visits while maintaining organized follow-up queues. Support external outreach by liaising with referring physician offices, attorneys, and medical-legal contacts to support practice volume growth. Requirements Medical VA Experience: 2+ years of virtual assistant support for a U.S.-based medical practice (handling phone workflows, scheduling, verification, and remote physician collaboration). Software Proficiency: Recent, hands-on experience using eClinicalWorks (eCW) . (Note: Outdated experience with eCW will not be considered). Insurance Expertise: Deep operational knowledge of insurance mechanics beyond basic data entry (HMO/PPO, deductibles, prior auths, commercial payers, Medicare). Communication & Presence: Exceptional English language skills with a cheerful, upbeat, and professional phone demeanor capable of building quick rapport. Please note that this is a full-time contractor position (40 hours per week) with a starting pay rate of $6 per hour depending on skillset and experience. The schedule is Monday through Friday, 8am-5pm EST.

Location: Philippines We are seeking two dependable, experienced Patient Care Coordinatorsto join our clinical team as Biopsy Care Coordinators (2 Slots Available) . In this vital patient-care role, you will lead biopsy follow-up communications—reviewing lab results, delivering clear clinical information to patients, and providing compassionate guidance. The ideal candidates possess outstanding English communication skills with minimal-to-no accent, strong clinical judgment, and prior experience in dermatology or outpatient procedures. Working Environment & Core Schedule Openings: 2 Slots Available Status: Full-Time (40 Hours / Week) Schedule: Monday – Friday, 8:00 AM – 5:00 PM EST (US Eastern Standard Time) Camera-On Shift Requirement: Agreement and ability to maintain an active, camera-on presence throughout the entire 8-hour shift—required for efficiency, real-time communication, and seamless collaboration with the team of virtual assistants supporting the practice. Top 3 Daily Tasks Lab & Pathology Review: Review incoming biopsy reports and diagnostic lab results for accuracy and clinical urgency. Patient Results Outreach: Conduct outbound patient calls to clearly communicate test results and answer clinical questions. Care Coordination: Document call outcomes in the EMR, schedule necessary follow-up care, and escalate complex findings to the provider. Core Responsibilities Perform daily audits of incoming pathology and biopsy lab reports. Contact patients via phone to deliver lab results, explain clinical next steps, and provide reassurance. Document all clinical interactions, test results, and care plans accurately within the EMR system. Coordinate with clinical providers regarding abnormal or urgent biopsy findings. Requirements Licensure: Active USRN License (Highly Preffered) Communication: Exceptional verbal English skills with clear, neutral pronunciation (no accent) for seamless patient phone interactions. Clinical Background: Previous experience in Dermatology , outpatient surgery, or clinical triage preferred. EMR Experience: Hands-on experience with ModMed (EMA) or a similar specialty EMR is a strong plus. Remote Setup: HIPAA-compliant private workspace, quiet environment, reliable computer, high-speed internet, and a clear headset. Camera & Team Presence: Commitment to maintaining an active camera-on presence for the full 8-hour shift to collaborate with the team.

Location: Colombia; El Salvador; Honduras; Guatemala; Nicaragua; Dominican Republic We are seeking a detail-oriented, highly organized, and proactive Virtual Surgery Scheduling Coordinator to support a U.S.-based orthopedic medical practice. In this role, you will be responsible for coordinating surgical procedures, managing medical administrative workflows, communicating with insurance payors (Workers' Comp, Personal Injury, and Medicare), and liaising directly with attorneys and clinical teams. If you have at least 2 years of experience in U.S. surgery scheduling, exceptional written and verbal communication skills, and a strong customer-centric mindset, we encourage you to apply! Top 3 Daily Tasks Surgery & Appointment Scheduling: Coordinate, schedule, and track surgical procedures, consultations, and follow-ups while managing provider calendars with high accuracy. Medical Administration & Document Editing: Review, edit, and organize medical reports, surgical documentation, and client files to ensure complete clinical precision. Payor & Legal Coordination: Process and verify Workers' Compensation (W/C), Personal Injury (PI), and Medicare authorizations, while liaising directly with attorneys and insurance adjusters regarding case requirements. Key Responsibilities Oversee end-to-end surgery scheduling workflows, ensuring seamless communication between patients, surgical centers, physicians, and administrative staff. Review and edit complex medical reports, ensuring accuracy before distribution to payors, legal teams, or patient records. Manage Workers’ Compensation, Personal Injury, and Medicare claims details related to surgical approvals and pre-authorizations. Communicate professionally with law offices and attorneys regarding Personal Injury and Workers' Comp cases. Maintain clear, professional written and verbal communication with patients to guide them through pre-op and post-op administrative steps. Work independently to solve scheduling bottlenecks, follow up on pending authorizations, and update patient files in the EMR. Requirements Experience: 2+ years of direct experience in surgery scheduling for a U.S. medical practice (experience in Orthopedics is a strong plus). Insurance & Legal Knowledge: Solid working knowledge of Workers’ Compensation (W/C) , Personal Injury (PI) , and Medicare procedures. Medical Documentation: Proven experience reviewing and editing medical reports and clinical documentation. Language Skills: Fluent/Bilingual English (written and spoken) with strong interpersonal communication. Spanish speaking capability is preferred. Tech Skills: Proficient in Google Workspace, Microsoft Excel, Microsoft Outlook, and digital calendar management. EMR/EHR Experience: Hands-on experience with medical EMR systems. Experience with ModMed (EMA) is a major plus, though candidates proficient in other EMR platforms are welcome to apply. Work Style: Ability to work independently with minimal supervision, highly team-oriented, customer-focused, and detail-driven. Work Setup & Terms Schedule: Full-Time (40 hours/week, Monday – Friday, 8:00 AM – 5:00 PM PST). Location: 100% Remote. Technical Setup: Quiet home office workspace equipped with a high-speed computer setup, noise-canceling headset, and power/internet backup infrastructure.

Location: Nicaragua; Honduras; Ecuador; El Salvador; Guatemala; Colombia We are seeking an energetic, bilingual (English/Spanish) Treatment Coordinator to support a high-volume Orthodontic practice. The ideal candidate brings 2+ years of specialized orthodontic experience with a proven track record of converting leads into scheduled consultations, leveraging CRM tools to manage sales pipelines, and confidently explaining treatment plans and insurance benefits in both languages. Key Responsibilities: Lead Conversion & Follow-Up: Proactively reach out to inbound inquiries and manage high-volume outbound follow-ups via phone, text, and email to convert leads into scheduled new-patient consultations. Bilingual Patient Consultations: Confidently explain orthodontic treatment options, insurance benefits, co-pays, and flexible payment/financing plans in both English and Spanish. CRM & Pipeline Management: Maintain clean, up-to-date patient records and lead stages within our CRM to track communication history and ensure no follow-up slips through the cracks. Sales & Performance Tracking: Consistently meet or exceed monthly conversion targets and present measurable sales performance metrics. Administrative Coordination: Support scheduling, patient onboarding, and administrative tasks while maintaining strict compliance with HIPAA and practice standards in a remote work environment. Requirements Experience: Minimum 2+ years of hands-on experience specifically as an Orthodontic Treatment Coordinator. (Note: General dental experience alone will not be considered). Language Skills: Native or fluent bilingual proficiency in English and Spanish (verbal and written) with the ability to discuss complex clinical and financial terms accurately. Sales Drive: Proven track record of high lead-to-consultation conversion rates and comfort discussing past sales performance. Tech-Savvy: Hands-on experience using CRM software for pipeline and lead management. Domain Knowledge: Strong working knowledge of orthodontic insurance verification, third-party patient financing, and payment structures. Attributes: Self-motivated, highly organized, outgoing, and articulate with an enthusiastic phone presence suited for an independent, remote environment. Please note that this is a full-time contractor position (40 hours per week). The schedule is Monday through Friday, 9:30AM - 6:30PM MON - FRI PST.