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Location: Doha, Qatar We are looking to recruit an experienced Senior Project Manager to lead enterprise banking software implementations for strategic client banks. This role manages complex, multi-phase projects from initiation through deployment and post-launch support, serving as the primary driver for execution with direct accountability for on-time, within-scope, and high-quality delivery. Reports to PMO Head/Operations Manager. Responsibilities Lead end-to-end project lifecycle from initiation through deployment and closure. Develop comprehensive project plans (scope, schedule, resources, risks, budget) with performance tracking against baselines. Monitor schedule, budget, and quality metrics; prepare status reports with progress, budget, schedule, risks, and escalations. Coordinate with development, QA, infrastructure, and support teams for seamless execution; facilitate progress through regular meetings and proactive issue resolution. Lead post-implementation reviews to capture lessons learned and support knowledge sharing. Serve as primary contact for assigned client banks; lead steering committee meetings and provide regular status updates. Build and maintain strong relationships with strategic and operational stakeholders; manage client expectations with clear, timely communication on progress, changes, and risks. Coordinate UAT, manage environment readiness, ensure client sign-off on critical milestones, and facilitate alignment between client and delivery teams on requirements. Identify, analyze, and monitor project risks; develop and implement mitigation strategies. Manage scope changes through formal change control processes. Ensure comprehensive, audit-ready documentation with traceability across application, database, configuration, and infrastructure; maintain adherence to ProgressSoft PM standards, banking compliance requirements, and quality standards. Conduct quality reviews with technical leads and QA teams. Requirements Bachelor's degree in Computer Science, IT, Software Engineering, Business Administration, or related field. 8–12 years progressive project/program management experience; 5+ years managing complex enterprise software implementations in banking or financial services. Proven track record delivering large-scale, multi-phase projects with regulatory oversight in Central Bank or financial regulatory environments. Demonstrated ability coordinating geographically distributed teams; experience with banking software (payment systems, core banking, financial infrastructure). Strong knowledge of PM methodologies (Agile, Waterfall, Hybrid), PMBOK/PRINCE2 frameworks, and SDLC/QA processes. Knowledge of banking domain (instant payments, payment hubs, clearing systems, mandate management), banking regulations, and Central Bank frameworks (particularly Qatar Central Bank). Basic understanding of API integrations, system configurations, database management, and infrastructure. Proficiency with PM tools (MS Project, JIRA, Zoho Projects) and strong data analysis, reporting, and visualization skills. Excellent stakeholder management and communication at all organizational levels; strong leadership and team motivation. Superior problem-solving and decision-making under pressure with meticulous attention to detail. Strong organizational and time management; ability to handle multiple priorities with cross-cultural awareness for diverse, international environments. Excellent written and verbal communication in Arabic and English; results-driven focus on delivery excellence. Preferred Qualifications PMP or additional certifications (PRINCE2 Practitioner, CSM, SAFe, PgMP, PfMP). Experience with ProgressSoft product portfolio or banking software solutions. Project implementation experience in Qatar or GCC region. Background in consulting or professional services with banking clients. Experience with agile transformation or hybrid delivery methodologies. Knowledge of emerging fintech technologies (cloud computing, API economies).

Location: Doha, Qatar The Projects Coordinator supports the planning, execution, and delivery of banking software implementation projects. This role assists in managing timelines, resources, budgets, and communication among stakeholders to ensure projects are delivered successfully, within scope, on time, and within budget. The position plays a critical role in maintaining project documentation traceability, supporting operations oversight, and ensuring compliance with regulatory requirements and PMO governance standards. Responsibilities Assist Project Managers in developing comprehensive project plans, schedules, timelines, and documentation for banking software deployments. Coordinate internal resources and cross-functional teams (development, QA, support engineers, team leads) for project execution. Monitor and track project progress and performance using appropriate project management tools and methodologies. Maintain comprehensive and traceable project documentation covering all implementation phases: application, database, configuration, and infrastructure elements. Ensure compliance with PMO standards, ProgressSoft governance policies, and regulatory requirements. Schedule and facilitate project meetings, document minutes, action items, and follow-ups with clear ownership and deadlines. Facilitate effective communication between project team members, client banks, and internal stakeholders. Support change management and release management processes, including UAT coordination and environment readiness verification. Support project closure processes, ensuring proper handoff documentation and lessons learned capture. Support the Operations Manager in daily oversight of operations, back-office processes, and post-deployment support activities. Prepare detailed reports and presentations for stakeholders, client banks, and senior management related to operations and project status. Conduct periodic reviews of operational procedures, SLA compliance, and adherence to implementation standards. Assist in coordinating support activities across dedicated client support groups and tracking issue resolution. Support contract execution tracking and ensure operational deliverables align with client engagement strategies. Support PMO initiatives related to process standardization, governance enhancement, and best practice adoption across projects. Contribute to lessons learned sessions and assist in implementing corrective or preventive actions. Assist in maintaining PMO templates, tools, and centralized repositories for project documentation and reporting. Participate in audits, health checks, and internal quality reviews to ensure compliance readiness Requirements Bachelor degree in Computer Science, Information Technology, Software Engineering, or related field. 2-4 years of experience in project coordination, project management, or a junior project management role, preferably in software implementation or banking/financial services sectors. Familiarity with project management methodologies (Agile, Waterfall, Hybrid) and PMI standards. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and project management tools (e.g., MS Project, Zoho Projects, JIRA, or similar). Understanding of software development lifecycle (SDLC) and deployment processes. Familiarity with banking domain concepts, payment systems, and financial software solutions is highly advantageous. Basic understanding of API integration, system configurations, and enterprise software environments. Strong organizational, multitasking, and time management skills with ability to manage multiple concurrent projects. Excellent verbal and written communication skills in Arabic and English. Strong attention to detail with focus on documentation accuracy and traceability. Effective problem-solving and analytical thinking abilities. Ability to work independently and collaboratively as part of cross-functional teams. Strong stakeholder engagement and client relationship management skills. Proactive approach to identifying process improvements and operational efficiencies. Preferred Qualifications PMP (Project Management Professional) certification or equivalent project management certification. PRINCE2, Agile, or Scrum certification. Previous experience working with banking clients or financial institutions. Experience with change and release management processes in enterprise environments. Exposure to regulatory compliance requirements in banking or financial services. Familiarity with ProgressSoft products and solutions (such as Instant Payment, Payment Hub, Check Clearing, Automated Clearing House, Mobile Payment, Mandate Management). Experience coordinating UAT cycles and supporting production deployments.

Location: Doha, Qatar We are looking to recruit a Business Analyst (BA) who plays a key role in defining business problems by eliciting and gathering technical and non-technical requirements. The BA needs to understand the particular business needs of a customer, analyze and transpose these needs into standard documentation that outlines detailed requirements for a solution and ensure the delivered solution meets those business requirements. Responsibilities Elicit the business needs and requirements of clients and analyze them to produce functional and non-functional requirements of the system and solution. Validate these requirements with the help of the product and development teams, document them as functional specifications and user stories to be used by the team, and also document them into an SRS / BRD to be communicated with the client. Participate in the definition of the business scope of the project and liaison between the customer's business department and ProgressSoft's technical department with coordination with the project manager. Develop and maintain business process flows and use cases, and identify opportunities for process improvements. Identify issues, risks, and benefits of existing and proposed solutions/processes, and outline business impact. Collaborate with cross-functional teams including project managers, product and technical teams, and system architects to recommend appropriate project execution based on business priorities, and to define project objectives, scope, and deliverables. Conduct a gap analysis to identify areas where the current systems fall short of meeting the business requirements. Create functional specifications and collaborate with the product team on building product backlog and required changes or customizations. Work directly with the product and QA teams to ensure the understanding of requirements to guarantee comprehensive development of test scenarios, and ensure that testing results match expected results or specifications. Participate in defining software and interface specifications. Evaluate and reflect analysis of any changes or modifications to software business requirements or specifications. Employ requirements engineering methodology using use cases and UML. Attend to queries from both the client side and all involved parties by holding sessions to clarify any requirements and answering questions and queries via email. Collaborate alongside the product team to collect feedback on provided solutions, especially in the case of multi-phase delivery. Communicate and address the feedback with the product and technical team. Support business transition and help establish change. Perform other related duties incidental to the work. Requirements BSc degree in Computer Science or any related field. 3+ years of experience in requirements engineering (as a minimum experience). 2+ years of proven experience as a Business Analyst. Focus on payments or financial solutions is a plus. Knowledge of the payments and financial industry, including payments processing and regulatory frameworks is a plus. Proficiency in business analysis methodologies and tools. Demonstrated ability to gather and document business and technical requirements and translate them into functional specifications. Excellent command of English (verbal and written). Good knowledge of issue tracking and code repository tools such as Gitlab and JIRA. Good knowledge of UML-based collaborative modeling, design and diagramming, and management platforms. Good knowledge of testing tools. Good knowledge of web-based and cloud-native solutions. Solid understanding of the software development lifecycle (SDLC) and agile methodologies. Excellent and effective communication and interpersonal skills, with the ability to collaborate with cross-functional teams. Excellent analytical, creative, and structured thinking and problem-solving skills with keen attention to details. Good troubleshooting skills. Ability to work under pressure. BA Certification is considered a plus.

Location: Amman, Jordan We are looking to hire a Mid-Level Customer Success Specialist to serve as the primary advocate for our clients, ensuring their needs are met and they gain maximum value from our solutions. You will drive product adoption, maintain strong customer relationships, and act as the voice of the customer internally. Your expertise in financial banking and payment solutions will support account growth, renewals, and upsell opportunities. Responsibilities Build and maintain strong relationships with assigned clients. Develop and execute customer success plans to drive product adoption and satisfaction. Design and implement a standardized framework for collecting and acting on client feedback to continuously refine the customer experience. Monitor usage metrics and proactively address risks to retention or expansion. Serve as the primary point of contact for addressing client feedback and potential service gaps. Collaborate with Product, Engineering, Support, Business Development, and Marketing teams to resolve issues, deliver enhancements, and support renewals. Conduct regular business reviews and strategic check-ins with clients, in alignment with Business Development members. Advocate for customer needs and feedback in internal roadmap discussions. Identify reference customers, gather testimonials, and support customer engagement activities such as webinars or user groups. Apply empathy, active listening, and relationship-building skills to foster long-term partnerships. Requirements 3–5 years of experience in customer success, account management, or client services. Prior experience in a software company serving financial institutions (payments, core banking, digital banking, etc.). Strong understanding of banking operations, payment systems, and regulatory environments. Excellent communication and presentation skills, especially with senior stakeholders. Ability to manage multiple accounts and prioritize effectively. Problem-solving mindset with a proactive approach to customer engagement. Preferred Qualifications Experience working with central banks or large-scale financial institutions. Familiarity with ISO payments industry standards. Technical aptitude to understand APIs, integrations, and software workflows. Experience with CRM systems and analytics dashboards. Familiarity with customer success metrics such as NPS, CSAT, retention rate, and product adoption indicators. Exposure to customer health scoring and lifecycle planning.

Location: Libreville, Gabon We are looking to recruit Support & Implementation Engineers who will provide high-level onsite and remote IT technical liaison. The Support & Implementation Engineer will be responsible for enterprise solutions implementations and support services for incidents or issues. The position will require close collaboration with other technical support and engineering teams at different levels. Responsibilities Implement and install solutions at customer's infrastructure platforms. Work onsite and offsite to troubleshoot and diagnose customer-reported issues on the different implementation layers. Act positively and respond promptly to the customer’s requests/tickets. Prepare, review and ensure the accuracy of technical documentation. Conduct Preventive / Corrective Maintenance visits. Perform any other job-related duties related to work. Requirements Bachelor's Degree in Information Technology, Engineering/Science, Computer application, or any related field. At least 2 years experience in a similar field. Good command of the English language (Speaking, writing, and presentation). Good command of the Frensh language (Speaking, writing, and presentation). Willing to travel and work extra hours when needed. Experience in database engines (Oracle, MS-SQL, and PostgreSQL). Experience in operating systems (Linux and MS Windows). Developed knowledge in cloud Infrastructure Orchestration Tools (Ex. Kubernetes, HashiCorp Nomad). Working experience in application servers (Ex. Apache Tomcat, Oracle WebLogic, IBM WebSphere). Knowledge and acquired skills of DevOps techniques including (CI/CD, Helm, Ansible). Knowledge in Directory Services (AD & LDAP). Professional effective communication, verbal and written. Customer oriented mentality. Excellent personal skills. Details oriented and a team player. Initiative and self-managed. Time management and result oriented. Experience in one or more of the below is a plus: Experience in large enterprise environments with emphasis on payments, remittance solutions. Experience in Cloud Computing, Virtualization Technologies, Storage, Network Infrastructure. Implementation experience of High Availability & Disaster Recovery, Backup & Recovery Strategies. Knowledge of PKI Infrastructure and Certificate Authorities. Knowledge of database engines (MySQL and NoSQL Databases). Knowledge of server and client operating systems (Linux Distros, MS Windows). Knowledge in Object Storage management. Knowledge of Security Authentication and Authorization Solutions (HashiCorp Vault and Keycloak). Knowledge in Cloud-based Solution Infrastructure (AWS, Azure, Google Cloud, OCI, IBM).

Location: Spain Pre-Sales Consultant will be responsible for advising our Business Development & Sales teams on large, complex deals addressing technical and product questions and helping the customer understand how to implement ProgressSoft’s systems most effectively. He will be responsible for being a product specialist with deep understanding of all product integrations and enterprise features. Responsibilities Work closely with sales/business development team to explore sales opportunities for company’s product suite. Liaise and discuss with customers/prospects to qualify the opportunity /lead and create a solution construct. Assist BD/ Sales team in the qualification of customer needs & performing pre demo needs analysis. Drive techno functional discussion in client interaction/pre-sales and appropriately capture customer requirement with maximum clarity. SPOC for complete pre-sales cycle from requirement scoping, product fitment, solutioning, and technical proposal creation by working closely with members of the sales, delivery, product & support team. Draft solution scope document which meets customer expectation and translate these accurately to the delivery team / product team for estimation and successful delivery mechanism. Generate product demo scripts & scenarios and orchestration of product demo/workshop. Manage, coordinate and execute complete bidding process of RFI and RFPs. Develop statement of work and other contractual documents as required. Complete any other tasks that may reasonably be required from time to time. Requirements Fluency in Spanish and English is a must. Self-Initiation and know-how-to-know skills. High level of performance. Outstanding leadership qualities and team building skills. Excellent communication capabilities. Creative problem-solving skills. Detail oriented and highly organized. Excellent follow-up skills. Bold travel schedule (up to 30%). Strong written and verbal communication skills to represent the company in a favorable manner. Highly motivated and able to influence and motivate others. Ability to work under pressure. Prepare SWOT analysis on solution offering and should be able to position company’s products against the competition in various geographies. Good knowledge of global real-time, rails, retail payments and payments landscape. Fair understanding of Real-time Payments globally including I PSD2, Open Banking, Payment Hub, SWIFT, SEPA. Hands on experience to preparing power point presentations, document and analysis report. Ability to initiate conversations and make a lasting impact. Should be regularly updated with the market knowledge on the payment domain and progress at various relevant geographies.

Location: Uzbekistan Pre-Sales Consultant will be responsible for advising our Business Development & Sales teams on large, complex deals addressing technical and product questions and helping the customer understand how to implement ProgressSoft’s systems most effectively. He will be responsible for being a product specialist with deep understanding of all product integrations and enterprise features. Responsibilities Work closely with sales/business development team to explore sales opportunities for company’s product suite. Liaise and discuss with customers/prospects to qualify the opportunity /lead and create a solution construct. Assist BD/ Sales team in the qualification of customer needs & performing pre demo needs analysis. Drive techno functional discussion in client interaction/pre-sales and appropriately capture customer requirement with maximum clarity. SPOC for complete pre-sales cycle from requirement scoping, product fitment, solutioning, and technical proposal creation by working closely with members of the sales, delivery, product & support team. Draft solution scope document which meets customer expectation and translate these accurately to the delivery team / product team for estimation and successful delivery mechanism. Generate product demo scripts & scenarios and orchestration of product demo/workshop. Manage, coordinate and execute complete bidding process of RFI and RFPs. Develop statement of work and other contractual documents as required. Complete any other tasks that may reasonably be required from time to time. Requirements Fluency in Russian and English is a must. Self-Initiation and know-how-to-know skills. High level of performance. Outstanding leadership qualities and team building skills. Excellent communication capabilities. Creative problem-solving skills. Detail oriented and highly organized. Excellent follow-up skills. Bold travel schedule (up to 30%). Strong written and verbal communication skills to represent the company in a favorable manner. Highly motivated and able to influence and motivate others. Ability to work under pressure. Prepare SWOT analysis on solution offering and should be able to position company’s products against the competition in various geographies. Good knowledge of global real-time, rails, retail payments and payments landscape. Fair understanding of Real-time Payments globally including I PSD2, Open Banking, Payment Hub, SWIFT, SEPA. Good knowledge of the CIS and Central Asian payments landscape is highly preferred. Hands on experience to preparing power point presentations, document and analysis report. Ability to initiate conversations and make a lasting impact. Should be regularly updated with the market knowledge on the payment domain and progress at various relevant geographies.

Location: Dubai, United Arab Emirates We are looking to hire a Business Development Manager (BDM) with 5-10 years’ experience in sales of banking and payment solutions. The BDM must have worked with all renowned banks in UAE and will be responsible for the sales cycle from cold calls to signing contracts to recurring maintenance. BDM will perform market analysis and will develop the relationships with the management and senior staff in the banking and Financial Service Industry. Responsibilities Achieve and enhance sales targets established by ProgressSoft. Prepare and execute a sales plan for UAE's market which meets ProgressSoft’s 2022-2026 Strategy and Business plan. Manage the whole sales cycle, coordinating with Product Owners, Project Managers and Technical Team Leaders. Work with related ProgressSoft team to ensure proper engagement with customers and understanding their requirements. Cooperate with the Bidding Team to deliver documents and proposals which detail the Business Requirement and ProgressSoft competence. Negotiate proposals and contracts of solutions and recurring maintenance. Excessive use of ProgressSoft’s CRM to build and update client profiles. Analyze and prepare comparison sheets between ProgressSoft and competitive products. Identify new markets and opportunities. Develop strong distribution channels with renowned global, regional and local firms. Requirements Proven track record of sales in UAE, In the banking and financial sector. Ability to deal with all levels of staff within an organization. Strong negotiation skills with decision makers. Excellent command of English language. Very good communication, presentation and interpersonal skills. Very good understanding of banking and payments systems. Organized, focused, ambitious and independent.

Location: Morocco Pre-Sales Consultant will be responsible for advising our Business Development & Sales teams on large, complex deals addressing technical and product questions and helping the customer understand how to implement ProgressSoft’s systems most effectively. He will be responsible for being a product specialist with deep understanding of all product integrations and enterprise features. Responsibilities Work closely with sales/business development team to explore sales opportunities for company’s product suite. Liaise and discuss with customers/prospects to qualify the opportunity /lead and create a solution construct. Assist BD/ Sales team in the qualification of customer needs & performing pre demo needs analysis. Drive techno functional discussion in client interaction/pre-sales and appropriately capture customer requirement with maximum clarity. SPOC for complete pre-sales cycle from requirement scoping, product fitment, solutioning, and technical proposal creation by working closely with members of the sales, delivery, product & support team. Draft solution scope document which meets customer expectation and translate these accurately to the delivery team / product team for estimation and successful delivery mechanism. Generate product demo scripts & scenarios and orchestration of product demo/workshop. Manage, coordinate and execute complete bidding process of RFI and RFPs. Develop statement of work and other contractual documents as required. Complete any other tasks that may reasonably be required from time to time. Requirements Fluency in French and English is a must. Self-Initiation and know-how-to-know skills. High level of performance. Outstanding leadership qualities and team building skills. Excellent communication capabilities. Creative problem-solving skills. Detail oriented and highly organized. Excellent follow-up skills. Bold travel schedule (up to 30%). Strong written and verbal communication skills to represent the company in a favorable manner. Highly motivated and able to influence and motivate others. Ability to work under pressure. Prepare SWOT analysis on solution offering and should be able to position company’s products against the competition in various geographies. Good knowledge of global real-time, rails, retail payments and payments landscape. Fair understanding of Real-time Payments globally including I PSD2, Open Banking, Payment Hub, SWIFT, SEPA. Good knowledge of the African Payment landscape is a plus, particularly Francophone Africa. Hands on experience to preparing power point presentations, document and analysis report. Ability to initiate conversations and make a lasting impact. Should be regularly updated with the market knowledge on the payment domain and progress at various relevant geographies.

Location: Central Asia, Uzbekistan We are looking to recruit Support & Implementation Engineers who will provide high-level onsite and remote IT technical liaison. The Support & Implementation Engineer will be responsible for enterprise solutions implementations and support services for incidents or issues. The position will require close collaboration with other technical support and engineering teams at different levels. Responsibilities Implement and install solutions at customer's infrastructure platforms. Work onsite and offsite to troubleshoot and diagnose customer-reported issues on the different implementation layers. Act positively and respond promptly to the customer’s requests/tickets. Prepare, review and ensure the accuracy of technical documentation. Conduct Preventive / Corrective Maintenance visits. Perform any other job-related duties related to work. Requirements Bachelor's Degree in Information Technology, Engineering/Science, Computer application, or any related field. At least 2 years experience in a similar field. Good command of the English language (Speaking, writing, and presentation). Good command of the Russian language (Speaking, writing, and presentation). Willing to travel and work extra hours when needed. Experience in database engines (Oracle, MS-SQL, and PostgreSQL). Experience in operating systems (Linux and MS Windows). Developed knowledge in cloud Infrastructure Orchestration Tools (Ex. Kubernetes, HashiCorp Nomad). Working experience in application servers (Ex. Apache Tomcat, Oracle WebLogic, IBM WebSphere). Knowledge and acquired skills of DevOps techniques including (CI/CD, Helm, Ansible). Knowledge in Directory Services (AD & LDAP). Professional effective communication, verbal and written. Customer oriented mentality. Excellent personal skills. Details oriented and a team player. Initiative and self-managed. Time management and result oriented. Experience in one or more of the below is a plus: Experience in large enterprise environments with emphasis on payments, remittance solutions. Experience in Cloud Computing, Virtualization Technologies, Storage, Network Infrastructure. Implementation experience of High Availability & Disaster Recovery, Backup & Recovery Strategies. Knowledge of PKI Infrastructure and Certificate Authorities. Knowledge of database engines (MySQL and NoSQL Databases). Knowledge of server and client operating systems (Linux Distros, MS Windows). Knowledge in Object Storage management. Knowledge of Security Authentication and Authorization Solutions (HashiCorp Vault and Keycloak). Knowledge in Cloud-based Solution Infrastructure (AWS, Azure, Google Cloud, OCI, IBM).

Location: Cameroon Pre-Sales Consultant will be responsible for advising our Business Development & Sales teams on large, complex deals addressing technical and product questions and helping the customer understand how to implement ProgressSoft’s systems most effectively. He will be responsible for being a product specialist with deep understanding of all product integrations and enterprise features. Responsibilities Work closely with sales/business development team to explore sales opportunities for company’s product suite. Liaise and discuss with customers/prospects to qualify the opportunity /lead and create a solution construct. Assist BD/ Sales team in the qualification of customer needs & performing pre demo needs analysis. Drive techno functional discussion in client interaction/pre-sales and appropriately capture customer requirement with maximum clarity. SPOC for complete pre-sales cycle from requirement scoping, product fitment, solutioning, and technical proposal creation by working closely with members of the sales, delivery, product & support team. Draft solution scope document which meets customer expectation and translate these accurately to the delivery team / product team for estimation and successful delivery mechanism. Generate product demo scripts & scenarios and orchestration of product demo/workshop. Manage, coordinate and execute complete bidding process of RFI and RFPs. Develop statement of work and other contractual documents as required. Complete any other tasks that may reasonably be required from time to time. Requirements Fluency in French and English is a must. Self-Initiation and know-how-to-know skills. High level of performance. Outstanding leadership qualities and team building skills. Excellent communication capabilities. Creative problem-solving skills. Detail oriented and highly organized. Excellent follow-up skills. Bold travel schedule (up to 30%). Strong written and verbal communication skills to represent the company in a favorable manner. Highly motivated and able to influence and motivate others. Ability to work under pressure. Prepare SWOT analysis on solution offering and should be able to position company’s products against the competition in various geographies. Good knowledge of global real-time, rails, retail payments and payments landscape. Fair understanding of Real-time Payments globally including I PSD2, Open Banking, Payment Hub, SWIFT, SEPA. Good knowledge of the African Payment landscape is a plus, particularly Francophone Africa. Hands on experience to preparing power point presentations, document and analysis report. Ability to initiate conversations and make a lasting impact. Should be regularly updated with the market knowledge on the payment domain and progress at various relevant geographies.

Location: Amman, Jordan We are looking to recruit a Project manager that can perform in a dual role as Project Manager/Business Analyst. As Project Manager: Managing a variety of IT projects and reporting to the Project Management Office. Work with clients, stakeholders, senior executives, the project team, functional and IT SMEs to ensure those project deliverables are achieved on schedule with a high level of quality and customer satisfaction. As Business Analyst: The Business Analyst (BA) has the responsibility to elicit, analyze, validate, verify, and facilitate testing of business process solutions and requirements of the project. Responsibilities Work collaboratively and effectively with team members. Plan, coordinate & manage projects, and resources, from ideation through post-production support. Be the liaison between the business units, technology teams, and support teams; support the project through implementation and post-project support. Write requirements' specifications according to standard templates and tools. Decompose high-level business needs into structured requirements, use cases, user stories/scenarios, business rules, functional and non-functional requirements; with sufficient detail to satisfy the needs of the business, developers, and testers. Lead requirements elicitation, analysis, and verification, ensuring that requirement statements are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous, and verifiable and that they conform to standards. Develop Business Requirements Document and represent requirements using alternative views, such as analysis models (diagrams), prototypes, or scenarios, wireframes where appropriate. Participate in requirements prioritization and solution risk analysis. Facilitate user acceptance testing and draft UAT test plans, ensure test data is available and draft test cases. Participate in testing and quality assurance process. Collaborate with developers and end-users to ensure that application functionality meets client needs, test solutions, problem-solve issues, coordinate enhancements. Collaborate with developers and subject matter experts to establish the technical vision and analyze trade-offs between usability and performance needs. Requirements Minimum 5 to 10 years of experience in IT Technical Fields / Project Management and Business Analysis. Excellent communication skills, including written, verbal, and presentation. Excellent command of the English language (Speaking, writing, and presentation). Executive Level interpersonal relationship building, collaboration, and facilitation skills. Solid understanding and application of various project management and business process improvement methodologies, techniques, and tools. A solid understanding of software development life cycles methodologies e.g. SDLC, Agile. Essential skills in data mapping and analysis, gap analysis, and system analysis. A solid understanding of business analysis and process improvement best practices and the ability to apply them in practice. Strong personal time management skills and ability to meet individual and team deadlines. BS/BA required PMP, and CBAP certification is preferred . Experience in working with data warehouses or databases and integrations is a plus.

Location: Dubai, United Arab Emirates The Partnership Officer will play a key role in expanding our business by cultivating and managing relationships with a diverse range of partners. This role requires a highly organized and motivated individual with excellent relationship management skills and the ability to manage multiple projects simultaneously. Responsibilities Create a systematic, process-driven approach for partner outreach and relationship management. Develop an on-boarding plan and certification program to the partners to be completed following the enablement and orientation sessions. Collaborate with internal teams to develop and implement joint marketing, sales, and support initiatives. Collaborate with senior management, Business Development teams, and Strategy Manager to align our internal goals with new and existing partner relationships in MENA. Represent ProgressSoft at industry events, conferences, and networking opportunities to promote brand awareness and build strategic relationships. Negotiate partnership agreements and contracts, ensuring terms are mutually beneficial and aligned with ProgressSoft´s objectives. Develop a “Partner Kit” and collaborate with the marketing team to ensure partners receive the appropriate materials including branding guidelines, product summaries and presentations as applicable. Work in liaison with the Business Development member handling the assigned territory to align on partnership agreement scopes, quotas, products covered, exclusivity, etc... Maintain an ongoing relationship with current partners and offer new ways to grow the partnership. Build and maintain strong relationships with key decision-makers at partner organizations. Collaborate cross-functionally with internal teams, including Business Development, Marketing, strategy, Product Development, and Operations, to support partnership initiatives and drive results. Identify and source partnership opportunities through inbound lead follow-up and outbound cold calls, emails, and client visits in MENA Proactively seek out new partnership opportunities that align with the company’s strategic goals, Business Development team’s needs, and potentially complimentary products. Analyze potential partnerships to assess strategic fit, value proposition, and potential ROI. Stay up to date on industry trends, competitor activities, and identify emerging technologies and partners. Forecast, measure, and report the results of various projects with partners, including co-created and/or co-branded content promotions, lead sharing, and/or event partnerships. Analyze partnership performance, challenges, and opportunities to provide regular reports and insights to internal stakeholders. Requirements Possesses 3-5 years of experience in partnership management. Experienced in the IT and banking industry best practices, with a strong understanding of emerging technologies and their impact on financial services. Excellent knowledge of local MENA payments infrastructure & industry. Proven track record of successfully developing and managing partnerships. Ability to track and analyze partnership performance. Ability to evolve in a complex environment. Ability to operate with complete independence and autonomy. Excellent communication, presentation, and interpersonal skills. Excellent negotiation and strategic thinking skills. Proficiency in written and verbal communication in English is a must.

Location: Doha, Qatar We are looking to recruit Support & Implementation Engineers who will provide high-level onsite and remote IT technical liaison. The Support & Implementation Engineer will be responsible for enterprise solutions implementations and support services for incidents or issues. The position will require close collaboration with other technical support and engineering teams at different levels. Responsibilities Implement and install solutions at customer's infrastructure platforms. Work onsite and offsite to troubleshoot and diagnose customer-reported issues on the different implementation layers. Act positively and respond promptly to the customer’s requests/tickets. Prepare, review and ensure the accuracy of technical documentation. Conduct Preventive / Corrective Maintenance visits. Perform any other job-related duties related to work. Requirements Bachelor's Degree in Information Technology, Engineering/Science, Computer application, or any related field. At least 2 years experience in a similar field. Willing to travel and work extra hours when needed. Experience in database engines (Oracle, MS-SQL, and PostgreSQL). Experience in operating systems (Linux and MS Windows). Developed knowledge in cloud Infrastructure Orchestration Tools (Ex. Kubernetes, HashiCorp Nomad) Working experience in application servers (Ex. Apache Tomcat, Oracle WebLogic, IBM WebSphere). Knowledge and acquired skills of DevOps techniques including (CI/CD, Helm, Ansible) Knowledge in Directory Services (AD & LDAP). Excellent personal skills Professional effective communication, verbal and written Customer oriented mentality Details oriented and a team player Initiative and self-managed Time management and result oriented Experience in one or more of the below is a plus: Experience in large enterprise environments with emphasis on payments, remittance solutions. Experience in Cloud Computing, Virtualization Technologies, Storage, Network Infrastructure. Implementation experience of High Availability & Disaster Recovery, Backup & Recovery Strategies. Knowledge of PKI Infrastructure and Certificate Authorities. Knowledge of database engines (MySQL and NoSQL Databases). Knowledge of server and client operating systems (Linux Distros, MS Windows). Knowledge in Object Storage management. Knowledge of Security Authentication and Authorization Solutions (HashiCorp Vault and Keycloak). Knowledge in Cloud-based Solution Infrastructure (AWS, Azure, Google Cloud, OCI, IBM).

Location: Riyadh, Saudi Arabia We are looking to hire a Business Development Manager (BDM) with 5-10 years’ experience in sales of banking and payment solutions. The BDM must have worked with all renowned banks in Saudi Arabia and will be responsible for the sales cycle from cold calls to signing contracts to recurring maintenance. BDM will perform market analysis and will develop the relationships with the management and senior staff in the banking and Financial Service Industry. Responsibilities Achieve and enhance sales targets established by ProgressSoft. Prepare and execute a sales plan for Saudi Arabia's market which meets ProgressSoft’s 2022-2026 Strategy and Business plan. Manage the whole sales cycle, coordinating with Product Owners, Project Managers and Technical Team Leaders. Work with related ProgressSoft team to ensure proper engagement with customers and understanding their requirements. Cooperate with the Bidding Team to deliver documents and proposals which detail the Business Requirement and ProgressSoft competence. Negotiate proposals and contracts of solutions and recurring maintenance. Excessive use of ProgressSoft’s CRM to build and update client profiles. Analyze and prepare comparison sheets between ProgressSoft and competitive products. Identify new markets and opportunities. Develop strong distribution channels with renowned global, regional and local firms. Requirements Proven track record of sales in Saudi Arabia, In the banking and financial sector. Ability to deal with all levels of staff within an organization. Strong negotiation skills with decision makers. Excellent command of English language. Very good communication, presentation and interpersonal skills. Very good understanding of banking and payments systems. Organized, focused, ambitious and independent.

Location: Muscat, Oman We are looking to recruit Support & Implementation Engineers who will provide high-level onsite and remote IT technical liaisons. The Support & Implementation Engineer will be responsible for the full life-cycle of incidents and problems. The position will require close working with all teams in all levels of technical support and engineering. Responsibilities Implement and install solutions on the customer's test and production environments. Work onsite and offsite to troubleshoot and diagnose customer-reported issues on the different levels of solutions (i.e. Database, Application, Network, Communication, and Integration Interfaces Levels). Act positively and respond promptly to the customer’s requests/tickets. Prepare, review and ensure accuracy of technical documentation. Conduct Preventive / Corrective Maintenance visits to customer sites physically or remotely. Perform any other job-related duties incidental to the work. Requirements Bachelor's Degree in Information Technology, Engineering/Science, Computer Application, or any related field. Fresh graduates / Up to 3 years experience in a familiar field. Willing to travel abroad and work extra hours whenever needed. Knowledge in database engines (Oracle and MS-SQL). knowledge in operating systems (Linux and MS Windows). Knowledge in application servers (Apache Tomcat, Oracle WebLogic, and IBM WebSphere). Knowledge in Directory Services (AD & LDAP). Excellent verbal, written, and interpersonal skills. Excellent team player. Excellent customer service skills. Attention to detail skills. Effective communication skills. Experience in one or more of the below is a plus : Cloud Computing, Virtualization Technologies, SAN and Storage, Network Infrastructure. Data Centers, High Availability & Disaster Recovery, Backup & Recovery Strategies. Knowledge in PKI Infrastructure and Certificate Authorities. Knowledge in database engines (PostgreSQL, MySQL, and NoSQL Databases). Knowledge in server and client operating systems (Linux Distros, Windows). Knowledge in web application servers (Jetty, Wildfly, JBoss). Knowledge in Object Storage management. Cloud-based Solution Infrastructure (Amazon, Azure, Google Cloud, DigitalOcean). Cloud Infrastructure Tools (OpenStack, Docker, Kubernetes). DevOps Techniques and Skills including CI/CD.

Location: Amman, Jordan We are looking to recruit a highly motivated Product Owner with a genuine interest in technology and a passion to deliver cutting-edge and high-quality software products. Responsibilities Understand the overall product Attend team meetings including daily standups, planning, reviews and retrospectives Provide vision and direction to the team and stakeholders throughout the project Elicit and gather requirements from multiple sources, such as customer/stakeholders interviews and meetings, documents analysis, and research Identify functional and non-functional requirements and document them in a clear, concise, and complete manner Determine technical feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solution Analyze the impact of new requirements and changes, providing estimates to the effort needed for delivery. Participate in the software design process with the development team Document and demonstrate solutions by developing documentations, flowcharts, layouts, diagrams, charts, code comments. Author high quality product documentation such as, business requirements documents, software requirements specifications, interface specifications, and API contracts. Build and prioritize product backlog by populating it with user stories and defining their acceptance criteria Conduct backlog grooming and management, iteration planning, and elaboration of the user stories Accept completed user stories to ensure the work fulfills the acceptance criteria Demonstrate iteration/product to customers and product management and gather feedback Requirements Previous working experience as a Product Owner / Business Analyst or a similar field for 2-5 years BSc in Computer Science, Engineering or similar relevant field In-depth knowledge of Agile/Scrum processes and principles; certification is a plus Outstanding communication, presentation and leadership skills Excellent verbal, written, and interpersonal skills in Arabic & English Excellent team player Excellent organizational and time management skills Sharp analytical, problem-solving, and research skills Attention to details Excellent knowledge in UML Excellent knowledge of building APIs and services using REST, Soap, etc. Excellent knowledge in project management tools such as Gitlab, JIRA, etc. Background in software development is preferred Experience in payment systems is a plus Authorities Decide if a feature is accepted of not and hence merged on not Decide on what does a feature include and the system behavior Decide on iterations’ priorities Review, accept iteration outcomes