Location: Rijeka
Workplace: remote
CSM Rijeka is looking for self-motivated and skilled seafarers to join our expanding fleet of Columbia Shipmanagement.
JOB DESCRIPTION
Responsible for the proper operation and maintenance of Engine room and other machinery equipment.
Experience in repairs and dry docking is required.
Holder of valid STCW certifications required for the position.
Good communication and leadership skills.
Effective English communication.
Safety culture and mindset.
Experience with multicultural working environment.
VESSEL'S SPECIFIC REQUIREMENTS
Minimum experience requirements: 4 months in Rank on the same vessel type and with 2 stroke engines.
Experience in Deepwell Centrifugal Cargo pump system is mandatory.
Experience in trading area USA and Australia is recommended.
Greek Language Speaking is recommended
CONTRACT TERMS & CONDITIONS
Contract Duration [4 months +/- 1 months]
Contract Benefit: competitive salary
Terms and condition as per CBA applicable
Rejoining Bonus
Free Internet onboard and wellbeing support
You may include with your application any reference, specific job qualification, and your availability date.
Looking forward to welcoming you in the Columbia Group Family.
Location: Batumi
Workplace: remote
CSM Georgia is looking for self-motivated and skilled seafarers to join our expanding fleet of Columbia Shipmanagement.
JOB DESCRIPTION & QUALIFICATION
Responsible for maintaining the electrical and electronic equipment onboard the ship.
Holder of valid COC (STCW Reg III/6) with verification.
STCW and training certificates corresponding to the rank must be valid.
Good communication and solution finding skills.
English proficiency written and spoken.
Safety culture and mindset.
VESSEL'S SPECIFIC REQUIREMENTS
Minimum Experience in Rank 4 months on Same size of Tankers
Experience with High Voltage installation.
Trading area [USA, Australia]
CONTRACT TERMS & CONDITIONS
Contract Duration [4 months +/- 1 month]
Contract Benefit: competitive salary
Terms and condition as per CBA applicable
Rejoining Bonus
Free Internet onboard and wellbeing support
You may include with your application any reference, specific job qualification, and your availability date.
Looking forward to welcoming you in the Columbia Group Family.
Location: Worldwide
Workplace: hybrid
Cruise Staff is in an integral part Cruise Department, focused on delivering a vibrant and "Remarkably Arabian" experience. This role involves supporting the Assistant Cruise Director and Cruise Director in the delivery of the Entertainment product to our Guests inside the ship by interacting, socializing, and hosting and participating in entertainment and edutainment activities.
The Cruise Staff must excel in conflict resolution, counselling, mediating and motivational skills, and guest service while maintaining a collaborative and positive team environment.
Expertise in Entertainment Delivery: Demonstrates the ability to host and deliver scheduled daily Entertainment, Live Music, and Edutainment program, ensuring a positively, vibrant and culturally immersive guest experience. Using their
personality, talents and language ability to engage audiences of all ages. Is expected to be proactive and creative in relation to programming to maintain and/or increase guest satisfaction. Must be able to provide quality service and be able to enhance the experience for guests onboard.
Revenue Promotion: Identifies and promotes all revenue centers onboard in an
organic and genuine manner, tailored to the expectations of Arabian travelers.
Guest Engagement: Builds relationships with guests through hosting and supporting various events. Partners with The Shore Excursions Team to escort guests on tours during port calls, enhancing guest engagement.
Communication: Maintains ongoing communication with Assistant Cruise Director and fellow team members to ensure alignment and address any needs or concerns. Ensures any feedback or ‘guest complaints’ are directed to the right areas for positive and efficient resolution.
Grooming Standards Compliance: Always adheres to grooming standards in alignment with brand expectations and guidelines.
Safety and Compliance: Responsible for performing Safety, Environmental, and Emergency Response duties as assigned, in accordance with Aroya Cruises' protocols.
Equipment Management: Be responsible for all equipment used to perform the role and report to Assistant Cruise Director any equipment malfunctions or problems.
Time Management: Pre-planning set-up of activities and effectively practice proper time management to prepare, execute and break down set ups and venues for assigned activities and events.
Guest Socializing: Attends door greets, welcomes guests entering and exiting the theatre for evening shows and events and socializes with the guests.
Embarkation/Disembarkation: Supports with guest flow, crowd control and general assistance of the Hotel Department to ensure the guests receive a ‘remarkably Arabian’ welcome and farewell.
Additional Duties: The Cruise Staff will carry out any other duty which may be reasonably requested by the Assistant Cruise Director or Cruise Director
Skills
Demonstrates strong command of both verbal and written communication skills in English. Proficiency in Arabic is desired.
Capable of addressing issues effectively and developing appropriate solutions.
Exhibits strong customer service skills
Demonstrates an elevated level of hosting skills
Outgoing, Proactive and Team Player.
Able to communicate and socialize well with peers and guests.
Must have a positive and pleasant work attitude.
6M ON - 2 M OFF
10/09/2026
Location: Rijeka
Workplace: remote
CSM Rijeka is looking for self-motivated and skilled seafarers to join our expanding fleet of Columbia Shipmanagement.
JOB DESCRIPTION
Responsible for the proper operation and maintenance of Engine room and other machinery equipment.
Experience in repairs and dry docking is required.
Holder of valid STCW certifications required for the position.
Good communication and leadership skills.
Effective English communication.
Safety culture and mindset.
Experience with multicultural working environment.
VESSEL'S SPECIFIC REQUIREMENTS
Minimum experience requirements: 4 months in Rank on the same vessel type and with 2 stroke engines.
Experience in Deepwell Centrifugal Cargo pump system is mandatory.
Experience in trading area USA and Australia is recommended.
Greek Language Speaking is recommended
CONTRACT TERMS & CONDITIONS
Contract Duration [4 months +/- 1 months]
Contract Benefit: competitive salary
Terms and condition as per CBA applicable
Rejoining Bonus
Free Internet onboard and wellbeing support
You may include with your application any reference, specific job qualification, and your availability date.
Looking forward to welcoming you in the Columbia Group Family.
Location: Rijeka
Workplace: remote
CSM Rijeka is looking for self-motivated and skilled seafarers to join our expanding fleet of Columbia Shipmanagement.
JOB DESCRIPTION & JOB QUALIFICATIONS
Responsible for navigation safety and voyage planning, including chart corrections and publications
Assists Chief Officer in cargo operations, inspections, and safety duties
Responsible for the safety equipment and Voyage plan of the vessel.
Holder of valid COC (STCW Reg II/1) with verification.
Holder of valid STCW certifications required for the position.
Good communication and leadership skills.
Fluent in written and spoken English language.
Experience with multicultural working environment.
Safety culture and mindset.
VESSEL'S SPECIFIC REQUIREMENTS
Minimum experience requirements: 6 months in Rank with the same type/size of vessel.
Experience onboard same vessel tonnage is mandatory.
Experience in Steam Turbines cargo pump system is recommended.
Experience with Crude Oil and STS cargo operations.
Experience in trading area USA and Australia is recommended.
CONTRACT TERMS & CONDITIONS
Contract Duration [4 months +/- 1 months]
Contract Benefit: Competitive salary
Terms and condition as per CBA applicable
Rejoining Bonus
Free Internet onboard and wellbeing support
You may include with your application any reference, specific job qualification, and your availability date.
Looking forward to welcoming you in the Columbia Group Family.
Location: Rijeka
Workplace: remote
CSM Rijeka is looking for self-motivated and skilled seafarers to join our expanding fleet of Columbia Shipmanagement.
JOB DESCRIPTION AND QUALIFICATION
Overall ship's command and responsibility to ensure safety of crew, cargo and environmental protection.
Ensure compliance with all regulatory and company requirements
Plan and execute voyages efficiently
Supervise cargo operations (loading, stowage, securing, discharge)
Lead crew, enforce safety procedures, and conduct drills
Handle emergencies and maintain all documentation & reporting
Holder of valid COC (STCW Reg II/2) with verification.
Holder of valid STCW certifications required for the position.
Experience with multicultural working environment.
Good communication and leadership skills.
Fluent in written and spoken English language.
Safety culture and mindset.
VESSEL'S SPECIFIC REQUIREMENTS
Minimum experience requirements: 4 months in Rank with the same type/size of vessel.
Experience onboard same vessel tonnage is mandatory.
Experience in Steam Turbines cargo pump system is recommended.
Experience with Crude Oil and STS cargo operations.
Experience in trading area USA and Australia is recommended.
CONTRACT TERMS & CONDITIONS
Contract Duration [4 months +/- 1 months]
Contract Benefit: Competitive salary
Terms and condition as per CBA applicable
Rejoining and Performance Bonus
Free Internet onboard and wellbeing support
You may include with your application any reference, specific job qualification, and your availability date.
Looking forward to welcoming you in the Columbia Group Family.
Location: Worldwide
Workplace: hybrid
The Group Coordinator onboard the cruise ship Aroya will oversee and manage group bookings and events, ensuring seamless coordination and communication between the ship’s departments and the group host. The Group Coordinator will also handle special requests, organize group events, and provide personalized assistance to ensure an exceptional experience for the group.
Responsibilities
Coordinate all aspects of group bookings, including reservations and onboard activities.
Serve as the primary point of contact for group leaders, assisting with any inquiries or special requests.
Organize and oversee group events, ensuring all logistical details are executed flawlessly.
Collaborate with other ship departments (e.g., Food & Beverage, Housekeeping, Entertainment) to meet group needs.
Handle any last-minute changes or challenges, providing effective and prompt solutions.
Assist with the distribution of welcome packages, event schedules, and promotional materials to group members.
Maintain accurate records of group activities, requests, and special requirements.
Ensure compliance with all guest service standards and protocols.
Act as a liaison between the group clients and shipboard teams to ensure smooth communication and coordination.
Provide exceptional customer service to enhance group members’ overall experience.
Assist with pre-cruise planning by communicating with group leaders regarding onboard expectations and requirements.
Monitor and update group accounts and reservations, ensuring accuracy and up-to-date information.
Facilitate pre-arrival preparations such as cabin assignments and special requests for group guests.
Manage VIP group requests, providing enhanced services to high-profile group guests.
Collect and address feedback from group leaders and members to continually improve service delivery.
Requirements:
Previous experience in group coordination, event planning, or a similar role, preferably in a cruise ship.
Strong organizational skills and attention to detail.
Excellent communication and interpersonal skills.
Ability to multitask and handle dynamic, fast-paced environments.
Proficiency in computer systems, including reservation software.
Problem-solving abilities and the ability to work under pressure.
Fluency in English and Arabic; additional languages are a plus.
Documentation Requirements:
Valid passport and visas as required.
STCW certification or willingness to obtain.
Valid Medical certificates
For Pooling purposes
Contract length: 4 months on/ 2 off
Location: Rijeka
Workplace: remote
CSM Rijeka is looking for self-motivated and skilled seafarers to join our expanding fleet of Columbia Shipmanagement.
JOB DESCRIPTION & QUALIFICATIONS
Oversee all onboard electrical and automation systems.
Ensure safe operation, maintenance, and repairs.
Manage maintenance records, reports, and spare parts.
Ensure compliance with safety and maritime regulations.
Lead the electrical team and coordinate daily operations.
VESSEL'S SPECIFIC REQUIREMENTS
Minimum experience requirements: 12 months of previous experience in rank on Cruise Ship
Licensed Electro-Technical Officer (ETO) or equivalent certification.
Minimum 3–5 years of experience in shipboard electrical systems, with at least 1 year in a supervisory role.
Substantial experience on large cruise ships with worldwide itinerary.
Experience in trading area USA and Australia is recommended.
Good command of English (verbal and written).
CONTRACT TERMS & CONDITIONS
Contract Duration [4 months +/- 1 months]
Contract Benefit: Competitive salary
Terms and condition as per CBA applicable
Free Internet onboard and wellbeing support
You may include with your application any reference, specific job qualification, and your availability date.
Looking forward to welcoming you in the Columbia Family.
Location: Worldwide
Workplace: hybrid
Job Description & Qualifications
The Safey Manager is responsible for:
· Ensuring the overall readiness of the vessel’s safety equipment, including Life Saving Appliances, Fire Fighting Appliances, and watertight integrity.
· Maintaining the safety equipment certification and records in compliance with the Company filing structure.
· Working closely with the Deck and Engine Management Team to ensure the safety, certification and survey of all Lifting Appliances and associated equipment.
· Ensuring a robust Safety & Health culture with the aim to prevent accidents.
· Investigating and reporting incidents as well as providing recommendations for corrective and preventive actions.
· Ensuring compliance with statutory health, safety and hygiene requirements, applicable Company’s requirements as well as the provisions of the MCA “Code of Safe Working Practice”.
· Communicating Company’s safety objectives and targets to all Officers and Crew and encouraging their participation and contribution.
· Conducting safety and health inspections at regular intervals as well as reporting defects and safety observations to the Master.
· Ensuring regular preventive maintenance, inspection and testing of all safety equipment.
· Supervision of Safety Officer and Marine Admin (Safety).
· Working closely with the Engineering Department regarding the servicing and repair of all safety equipment.
· Ensuring that safety familiarization, training, drills and emergency exercises are conducted in full compliance with statutory and company requirements.
· Ensuring STCW, CoC and Company required certificates are valid for all seafarers on-board.
· Ensuring that corrective and preventive actions are implemented timely and effectively.
· Ensuring that the Muster List and all associated software and documentation is fully up to date and displayed as required.
· Reviewing the Company’s Management System on a regular basis and reporting to the Staff Captain proposals for improvement. The Safety Manager reports and is accountable to the Staff Captain. Mandatory qualifications: Certification as per latest Qualification Requirements Matrix GOATT-3.1 Ship/client specific qualifications N/A CCS specific qualifications Familiarization (FAM) – on board training as per MS
3/3 MONTH ROTATION
15/09/2026
Location: Worldwide
Workplace: hybrid
Job Description & Qualifications – Staff Chief Engineer In accordance with the requirements of GOPR 1.4, upon joining the vessel, each crew member is provided with a specific Job Description. The Job Description and expectations are discussed between the Supervisor and the crew member. For the duration of the contract, the signed copies are kept by the crew member and filed electronically in PO.07.
The Staff Chief Engineer is the Deputy of the Chief Engineer, thus, assuming full responsibility for the Engineering section and all engineering and technical matters if the Chief Engineer is incapacitated. The Staff Chief Engineer is responsible for:
· Leading the engineering officers and ratings in executing maintenance and repairs.
· Planning and monitoring preventive maintenance in compliance with agreed intervals and repairing of machinery.
· Ensuring organization and stowage of spares and consumables, and compliance with stock control requirements.
· Supporting the Hotel Services Engineer, in the preventive maintenance of the deck machinery and equipment thus ensuring safe and reliable operations.
· Providing the Safety Manager with the necessary Engineering advice and assistance required to carry out the preventive maintenance, inspection, testing and repair of all safety equipment.
· Working closely with the Safety Manager to assist with the investigation of engineering related accidents and incidents and ensuring a robust Safety & Health culture with the aim to prevent accidents is established.
· Attending the Health Safety and Environment & Energy (HSE) Committee meetings, to ensure Safety, Health and Environmental awareness is encouraged and maintained.
· Leading the development and provision of the Engineering section risk assessments.
· Ensuring that the engineering officers and ratings are familiar with the Company's Management System.
· Motivating the engineering officers and ratings in executing their duties according to the Company's Management System.
· Ensuring that Engineering section activities are well planned, organized and safeguards established against all identified risks.
· Assisting the Chief Engineer as required in overseeing fuel oil, diesel oil bunkering and transfer operations ensuring an efficient and effective cooperation with the barge and/or shore side personnel during all such operations.
· All sludge, bilge, black and grey water discharge operations to shore facilities.
· Ensuring that corrective and preventive actions are implemented in a timely and effective manner.
· Reporting directly to the Chief Engineer occurrences that could either directly or indirectly lead to an adverse effect on Quality, Safety, Health, Environment& Energy, Security operational capability or reliability.
· Reviewing the Company’s Management System on a regular basis and reporting to the Chief Engineer proposals for improvement. Furthermore, in accordance with the requirements of the Company’s environmental & energy procedures, Staff Chief Engineer is responsible for:
· Ensuring complete compliance with the Engineering Requirements addressed in theMachinery Space Operations Procedures.
· Ensuring that the ship’s waste streams are effectively managed in compliance with Company’s Environmental Procedures and any applicable legislation.
· Ensuring that the Staff Chief Engineer’s handover notes include a descriptive environmental compliance component and include information related to the status, handling and discharge of any vessel generated wastes or slops and the operation of the OWS, OCM and Incinerator.
· Ensuring that all blank flanges and potentially removable flanges on all piping systems in the Engine Room, that lead overboard, are sealed.
· Recording properly in the Staff Chief Engineer’s Environmental Seals Log Book (ER-ESLB) all environmental seals used.
· Measuring, monitoring and managing the shipboard machinery space generated wastes on a daily basis.
· Monitoring and managing the condition of HFO, MDO, Bilge and Lube Oil Tanks.
· Monitoring and managing the condition of any equipment having oil-to-sea interface on a daily basis (weather and safety permitting).
· Timely resolving (through repairs and/or applicable Management System procedures) all environmental concerns, such as inoperative or ineffective pollution prevention equipment, waste handling or monitoring equipment, and leakages (stemming from
pump seals, packing glands or line breaks, or due to any other cause) contributing to the accumulations of bilge fluids, oily mixtures and sludge type wastes in the engine room, any other machinery space, or pump room.
· Ensuring that all Engine Room wastes that are subject to special handling requirements (e.g. Hazardous Wastes) are properly managed. The Staff Chief Engineer reports and is accountable to the Chief Engineer.
Mandatory qualifications: Certification as per latest Qualification Requirements Matrix GOATT-3.1 Ship/client specific qualifications N/A CCS specific qualifications Familiarization (FAM) – on board training as per MS
15/09/2026
3/3 MONTH ROTATION
Location: Worldwide
Workplace: hybrid
Department / Section:Hotel / Guest Services
Reports to: Guest Services Manager
The Clearance Officer onboard the cruise ship will ensure compliance with immigration, customs, and port clearance procedures for the ship and its passengers. The Clearance Officer will be responsible for coordinating and facilitating the clearance process during port calls, liaising with local authorities, and ensuring smooth operations in accordance with international regulations and local requirements. This role requires strong organizational skills, attention to detail, and knowledge of clearance procedures and regulations.
Clearance Operations: Coordinate and facilitate the clearance process for the ship and its passengers during port calls. Liaise with local immigration, customs, and port authorities to ensure compliance with clearance procedures and regulations;
Documentation Verification: Verify and ensure the accuracy and completeness of passenger and crew documentation required for clearance, including passports, visas, embarkation/disembarkation cards, and other relevant travel documents. Ensure compliance with immigration regulations and local entry requirements;
Port Agency Liaison: Maintain effective communication and collaboration with port agents and local authorities to facilitate clearance procedures and other needs. Obtain and provide necessary information, documents, and manifests required for clearance;
Immigration Procedures: Assist passengers and crew with immigration procedures, such as passport control, visa requirements, and immigration declarations. Coordinate with relevant ship departments to ensure compliance and efficient processing;
Customs Procedures: Collaborate with customs authorities to ensure compliance with import/export regulations and clearance procedures for goods, supplies, and personal belongings. Assist passengers and crew with customs declarations, inspections, and any necessary documentation;
Health and Sanitation Requirements: Coordinate with local health authorities to ensure compliance with health and sanitation clearance procedures. Facilitate necessary health screenings, inspections, and documentation required for clearance;
Security Compliance: Adhere to security protocols and procedures, working closely with ship security personnel and local authorities to ensure a safe and secure clearance process. Monitor and report any security concerns or incidents during clearance operations;
Timely Departure: Ensure timely completion of clearance procedures to facilitate the ship's departure according to the scheduled itinerary. Coordinate with relevant departments to communicate clearance status and ensure a smooth transition from clearance to onboard operations;
Recordkeeping and Reporting: Maintain accurate records of clearance activities, including passenger and crew manifests, clearance documentation, and any incidents or irregularities encountered during the process. Prepare reports and documentation required for regulatory compliance and internal recordkeeping;
Regulatory Knowledge: Stay updated on international maritime regulations, immigration procedures, customs requirements, and health and sanitation protocols. Ensure compliance with applicable laws, regulations, and industry standards.
RequirementsRequirements
Previous experience in a Clearance Officer role, preferably in other cruise vessels of similar size (15000 GT/3400 pax) is a plus;
Proficiency in English is mandatory, with excellent verbal and written communication skills for interaction with local authorities and guests. Knowledge of Arabic is recommended. Any additional languages is a plus;
Knowledge of Arabic and international port clearance regulations, and immigration and customs regulations;
Strong organizational and multitasking abilities with exceptional attention to detail;
Problem-solving skills and the ability to work under pressure and meet deadlines in a fast-paced and dynamic environment;
Proficiency with shipboard property management systems, including Otalio is a plus;
Flexibility to work in a 24/7 operational environment, with irregular hour to accommodate ship schedules and port clearance requirement;
Understanding of shipboard safety and security protocols and the ability to ensure compliance.
Documentation
Valid Passport;
Valid Seamans Book;
STCW Certification;
Contract: 4 month on / 2 month off
For pooling purposes
Location: Worldwide
Workplace: hybrid
Guest Service Supervisor
Reports to : Guest Service Manager
Responsibilities :
· Front Desk Operations: Supervise the Front Desk team and Bell staff. Ensure smooth operations during peak hours, coordinate room assignments, monitor room availability, and assist with guest check-in and check-out processes.
· Guest Services Operations: Provide exceptional customer service to guests, ensuring their needs and requests are handled promptly and professionally. Strive to create a welcoming and positive atmosphere for guests throughout their stay.
· Front Desk Supervision: Support and guide the Front Desk team, providing training, feedback, and performance evaluations to enhance their skills and optimize their performance. Foster a positive and collaborative work environment.
· Guest Relations: Foster positive relationships with guests and maintain open lines of communication with guests to ensure their satisfaction and build positive relationships.
· Training and Development: Participate in training sessions to enhance skills and knowledge of front office operations, guest services and ship policies. Stay updated on industry trends and best practices.
· Administrative Tasks: Assist in managing administrative functions, such as maintaining guest records, reports, and departmental expenses. Ensure accuracy in reporting, adherence to policies and procedures, and timely completion of tasks.
· Safety and Security: Adhere to ship safety protocols and emergency procedures within the front office department. Monitor security measures and promptly report any incidents or concerns.
· Communication and Collaboration: Foster effective communication and collaboration with other vessel departments, including housekeeping, food and beverage, and deck & engine, to ensure seamless guest experiences and resolve operational issues.
Profile :
· Previous experience in a leadership Front Office role, preferably in a luxury ship and luxury hotel setting;
· Proficiency in English and Arabic is essential, with excellent verbal and written communication skills for guest interaction. Any additional languages is a plus;
· Experience in other cruise vessels of similar size (15000 GT/3400 pax) is a plus;
· Proven leadership and supervisory skills, with the ability to motivate and develop a team;
· Strong organizational and multitasking abilities with exceptional attention to detail;
· Problem-solving skills and the ability to handle guest complaints and concerns with professionalism and empathy;
· Familiarity with front office operations, shipboard property management systems, and front office software’s, including Otalio and MXP is a plus;
· Ability to work in a dynamic and fast-paced, 24/7 operational environment, including weekends and holidays;
· Understanding of shipboard safety and security protocols and the ability to ensure compliance.
Length of contract :
4 months on / 2 months off
Embarkation as soon as possible
Location: Worldwide
Workplace: hybrid
VIP SERVICES CONCIERGE
Department / Section:Hotel / Guest Services
Reports to:VIP Services Manager
The VIP Services Concierge will provide personalized and exclusive services to VIP guests, ensuring their needs are met and their expectations are exceeded throughout their cruise experience. You will serve as a dedicated point of contact for VIP guests, assisting them with various requests, coordinating their activities, and creating memorable experiences onboard. This role requires exceptional customer service skills, attention to detail, and a passion for delivering a luxurious and tailored service.
VIP Guest Management: Act as the primary point of contact for VIP guests, ensuring their needs and expectations are anticipated and exceeded. Coordinate personalized services, including dining reservations, special events, shore excursions, and onboard activities and services;
VIP Team Management: Manage and provide guidance to a team of VIP service personnel, including concierge and butler staff, and other dedicated team members. Oversee their daily tasks, performance, and training, in order to maintain a high level of service excellence;
VIP Lounge Management: Manage the operation of VIP lounge areas and ensure the quality of service and the atmosphere are at the level expected;
Guest Relations: Build and maintain positive relationships with VIP guests, ensuring their satisfaction throughout their cruise. Address any concerns or special requests promptly and effectively, offering appropriate solutions and personalized attention;
Pre-Cruise Communication: Establish communication with VIP guests prior to their arrival, gathering information on their preferences, dietary requirements, special celebrations, and any other specific requests. Ensure that necessary arrangements are made in advance to exceed their expectations;
Communication and Collaboration: Foster effective communication and collaboration with other vessel departments, such as front office, housekeeping, food and beverage, spa, among other, to ensure seamless coordination and delivery of VIP services. Liaise with department heads to ensure that VIP guests receive priority access, exclusive experiences, and exceptional service;
VIP Amenities & Services: Arrange for personalized amenities and specialized services for VIP guests, such as welcome gifts, personalized stationery, preferred seating, and customized in-room amenities. Ensure that these amenities are delivered promptly and in line with guest preferences;
Exclusive Events: Plan and execute exclusive events and activities for VIP guests, such as private cocktail receptions, gourmet dinners, and exclusive shore excursions. Coordinate with relevant departments to ensure smooth execution and a memorable experience for VIP guests;
Arabic Cultural Expertise: Utilize your knowledge of Arabic culture, customs, and traditions to provide culturally sensitive and authentic experiences for Arabic VIP guests. Ensure that their unique needs and preferences are understood and met;
Complaint Handling: Handle any guest complaints or issues promptly and effectively, ensuring that appropriate solutions are provided to maintain guest satisfaction. Escalate any complex issues to the appropriate management level for resolution;
Feedback and Reporting: Collect guest feedback and monitor guest satisfaction levels. Prepare reports and provide insights on VIP guest preferences, trends, and areas for improvement to enhance the VIP service experience;
Confidentiality and Discretion: Exercise a high level of confidentiality and discretion when handling VIP guest information, requests, and personal details. Ensure the privacy and security of VIP guests throughout their cruise;
Training and Development: Participate in regular training sessions to enhance skills and knowledge. Stay updated on industry trends and best practices and share relevant information with the team;
Safety and Security: Adhere to ship safety protocols and emergency procedures within the front office department. Monitor security measures and promptly report any incidents or concerns.
Requirements
A minimum of 5-years’ experience as Guest Services or Concierge role, preferably in a luxury ship and luxury hotel setting;
Proficiency in Arabic and English is essential, with excellent verbal and written communication skills for guest interaction. Any additional languages is a plus;
Vast knowledge of Arabic culture, customs, and etiquette;
Strong organizational and multitasking capabilities with exceptional attention to detail and the ability to anticipate guest needs and preferences;
Excellent interpersonal and communication skills to build rapport with VIP guests and provide personalized attention;
Problem-solving and conflict resolution skills, with the ability to handle guest complaints and concerns with professionalism and empathy;
Passionate for delivering exceptional service and creating memorable experiences for VIP guests;
Professional demeanor and the ability to remain composed and customer-focused in high-pressure situations;
Ability to work in a dynamic and fast-paced, 24/7 operational environment, including weekends and holidays;
Familiarity with shipboard property management systems, reservation systems, and Microsoft Office applications is recommended;
Understanding of shipboard safety and security protocols and the ability to ensure compliance.
Documentation Requirements
Valid Passport;
Valid Seamans Book;
STCW Certification;
Documentation related to the position
Contract: 4months on / 2 off
Start date – For Pooling purposes
Location: Worldwide
Workplace: hybrid
VIP SERVICES MANAGER
Department / Section:Hotel / VIP Services
Reports to:Guest Services Manager
The VIP Services Manager will provide exceptional personalized service to VIP guests, ensuring their unique needs and preferences are met throughout their cruise experience. You will oversee a team dedicated to delivering a high level of service, coordinating VIP activities and ensuring a seamless and memorable journey for these esteemed guests. This role requires strong leadership skills, attention to detail, and the ability to create a luxurious and exclusive atmosphere onboard.
VIP Guest Management: Act as the primary point of contact for VIP guests, ensuring their needs and expectations are anticipated and exceeded. Coordinate personalized services, including dining reservations, special events, shore excursions, and onboard activities and services;
VIP Team Management: Manage and provide guidance to a team of VIP service personnel, including concierge and butler staff, and other dedicated team members. Oversee their daily tasks, performance, and training, in order to maintain a high level of service excellence;
VIP Lounge Management: Manage the operation of VIP lounge areas and ensure the quality of service and the atmosphere are at the level expected;
Guest Relations: Build and maintain positive relationships with VIP guests, ensuring their satisfaction throughout their cruise. Address any concerns or special requests promptly and effectively, offering appropriate solutions and personalized attention;
Pre-Cruise Communication: Establish communication with VIP guests prior to their arrival, gathering information on their preferences, dietary requirements, special celebrations, and any other specific requests. Ensure that necessary arrangements are made in advance to exceed their expectations;
Communication and Collaboration: Foster effective communication and collaboration with other vessel departments, such as front office, housekeeping, food and beverage, spa, among other, to ensure seamless coordination and delivery of VIP services. Liaise with department heads to ensure that VIP guests receive priority access, exclusive experiences, and exceptional service;
VIP Amenities & Services: Arrange for personalized amenities and specialized services for VIP guests, such as welcome gifts, personalized stationery, preferred seating, and customized in-room amenities. Ensure that these amenities are delivered promptly and in line with guest preferences;
Exclusive Events: Plan and execute exclusive events and activities for VIP guests, such as private cocktail receptions, gourmet dinners, and exclusive shore excursions. Coordinate with relevant departments to ensure smooth execution and a memorable experience for VIP guests;
Arabic Cultural Expertise: Utilize your knowledge of Arabic culture, customs, and traditions to provide culturally sensitive and authentic experiences for Arabic VIP guests. Ensure that their unique needs and preferences are understood and met;
Complaint Handling: Handle any guest complaints or issues promptly and effectively, ensuring that appropriate solutions are provided to maintain guest satisfaction. Escalate any complex issues to the appropriate management level for resolution;
Feedback and Reporting: Collect guest feedback and monitor guest satisfaction levels. Prepare reports and provide insights on VIP guest preferences, trends, and areas for improvement to enhance the VIP service experience;
Training and Development: Conduct regular training sessions for the VIP Services team to enhance their skills and knowledge. Stay updated on industry trends and best practices and share relevant information with the team;
Safety and Security: Adhere to ship safety protocols and emergency procedures within the front office department. Monitor security measures and promptly report any incidents or concerns.
Requirements
A minimum of 5-years’ experience as VIP Services Manager or similar role, preferably in a luxury ship and luxury hotel setting;
Proficiency in Arabic and English is essential, with excellent verbal and written communication skills for guest interaction. Any additional languages is a plus;
Vast knowledge of Arabic culture, customs, and etiquette;
Experience in other cruise vessels of similar size (15000 GT/3400 pax) is a plus;
Proven leadership and managerial skills, with the ability to motivate, develop and ensure service excellence within a team;
Strong organizational and multitasking capabilities with exceptional attention to detail and the ability to anticipate guest needs and preferences;
Excellent interpersonal and communication skills to build rapport with VIP guests and coordinate with various ship departments;
Problem-solving and conflict resolution skills, with the ability to handle guest complaints and concerns with professionalism and empathy;
Passionate for delivering exceptional service and creating memorable experiences for VIP guests;
Ability to work in a dynamic and fast-paced, 24/7 operational environment, including weekends and holidays;
Familiarity with shipboard property management systems, reservation systems, and Microsoft Office applications is recommended;
Understanding of shipboard safety and security protocols and the ability to ensure compliance.
Documentation Requirements
Valid Passport;
Valid Seamans Book;
STCW Certification;
Contract: 4 months on / 2 off
Start date – For Pooling purposes
Location: Worldwide
Workplace: hybrid
Assistant Shop Manager - Fashion:
Reports to : Shop Manager
Job Description:
· Assists Shop Manager in leading and mentoring shop staff.
· Works with Shop Manager to analyze and understand sales figures, guest needs, identify shopping trends, and areas of deficiency in staff performance, product assortment, or other areas impacting sales reporting findings back to corporate office.
· Ensures the shops are hitting sales targets and meeting performance expectations.
· Understands promotional planner and event schedule to drive product sales and guest traffic.
· Deliver an outstanding guest experience by understanding guest needs and identifying shopping trends.
· Keeps up to date with special promotions and putting up displays.
· Manages inventory with an emphasis on asset protection, counts and stock control in collaborations with Shop Manager and Inventory Specialist.
· Responsible for directing the Inventory Specialist to maintain the organization of the promotional storage locker, in compliance with cruise partner and Heinemann regulations and processes.
· Partners closely with Shoreside Inventory Planner and Operations to provide feedback on stock levels, order quantities, and to lead investigations into inventory discrepancies.
· Maintains accountability for the receiving process, in accordance with Heinemann standards, in conjunction with Shop Manager.
· Ensures and directs Inventory Specialist on the completion of task related to stock control in accordance with Heinemann stock control procedures and checklist.
· Motivates and coaches shop staff to achieve or exceed sales targets, promotional targets, and high quality retailing standards.
· Maintains excellent visual merchandising standards with high-converting displays; optimize retail sales space for maximum revenue.
· Trains and coaches shop staff on Heinemann’s standards – product knowledge, selling techniques, asset protection and guest service.
· Handles guests’ complaints and queries.
· Must be prepared to multitask and take on additional duties as needed (including vessel safety duties).
Profile:
· At least 2 years’ shipboard experience in the Assistant Manager position, or 4 years’ experience as a Retail Manager in a fast pace retail environment, required.
· Excellent ability to identify guest needs and preferences, while possessing excellent customer service skills.
· Excellent ability to identify staff performance issues and decline in morale. Ability to coach and mentor staff.
· Ability analyze sales figures and trends.
· Fluent in English, oral and written. Ability to speak multiple languages preferred, but not required.
· High School graduation certificate.
· Previous shipboard retail experience highly preferred.
· Strong customer service, communication and negotiation skills.
· Knowledge of products and inventory techniques.
· Ability to stand for extended periods of time and move boxes weighing up to 50lbs.
Length of contract:
6 Months on / 2 Months off
Location: Worldwide
Workplace: hybrid
Position Summary / Job description
We are looking for a Restaurant Manager’ ready to join immediately.
Primary Responsibility of the Role:
· Leads the Restaurant teams and ensures training, development and supervision of the Restaurant teams in product knowledge and service.
· Supervises and motivates the team by ensuring all Standard Operating Procedures are in place and executed before, during and after service.
· Ensures proper inventory processes including requisitions, receiving, moving and stocking product in accordance with first in/ first out (FIFO).
· Prepares for and leads all Sanitation and Public Health inspections.
· Advance planning, coordination and oversight of execution of special events and Banquets.
· Provides assistance to direct reports and the Assistant Food and Beverage Manager in the execution of the day-to-day operations of the Restaurant venues.
· Manages the financial performance to exceed expectations for all Specialty venues in partnership with senior leadership.
· Coaches others by providing constructive feedback; helps others identify developmental needs and monitors progress; promoting an environment where everyone is valued and included.
· Coordinates and maintains on-going training programs and its’ execution to ensure all team members always have access to all pertinent training materials and are regularly tested on all information including menus, hours of operation, steps of service, Public Health and other divisional, brand information.
· Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty and integrity.
· Able to execute any electronic reservation system as assigned by company directives and to be able to train and guide on-board restaurant team members competently in the system.
· Ensuring cooperation and coordination of activities with all other departments, with special focus on the relationship with the Galley Department/Executive Chef.
· Leading “by example” by knowing manuals and guidelines, including the latest updates, and teaching/coaching on board teams for optimal results.
· Conducting VSP inspections with the shipboard management team, ensuring 100% compliance, including equipment status and maintenance reports.
· Monitoring NPS Scores and by engaging the management team immediately follows up on both success and failure to create an environment of acute awareness and positive re-enforcement.
· Additional duties may, and will, be assigned by the shore side management with an expectation of execution.
Position Requirements:
Valid Standards of Training, Certification and Watchkeeping for Seafarers (STCW) and flag certification for the duration of the contract and appropriate to position.
Previous Restaurant Manager or Maître D experience on cruise line/passenger vessel.
Excellent verbal and written command of the English and French Language.
Superior knowledge and experience in Public Health rules and regulations related to VSP and HACCP.
Excellent working knowledge of food, beverage (wine, beer, spirits, cocktails, coffee, tea) and an international cuisine.
Collaborative and interpersonal, who build positive relationships, exhibit tact and earn trust.
Strong communicator, both verbally and in writing, who effectively communicate at all levels.
Problem solvers, who are flexible and creative in finding solutions for hard problems.
Self-starters, who take the initiative in leading goals, utilize analytical skills and possess the adaptability to change.
Accountable individuals, who take ownership of projects, effectively communicate results, and recommend improvements.
High School Diploma or GED
Working knowledge of various computer software programs (MS Office).
Employment Terms & Conditions
4 months +/-1 months
We would appreciate to receive your application including your CV with all references of employers, proof of previous sea service, completed training's and certificates by clicking on the “apply” button below.
Location: Saint Petersburg
Workplace: remote
CSM St. Petersburg is looking for self-motivated and skilled seafarers to join our expanding fleet of Columbia Shipmanagement.
JOB DESCRIPTION & QUALIFICATION
Responsible for the safe cargo operations and maintenance of the vessel.
Holder of valid COC (STCW Reg II/2) with verification.
Holder of valid STCW certifications required for the position.
Good communication and leadership skills.
Fluent in written and spoken English language.
Experience with multicultural working environment.
Safety culture and mindset.
VESSEL'S SPECIFIC REQUIREMENTS
Minimum experience requirements: 4 months in Rank with the same type/size of vessel.
Experience onboard same vessel tonnage is mandatory.
Experience in Steam Turbines cargo pump system is recommended.
Experience with Crude Oil and STS cargo operations.
Experience in trading area USA and Australia is recommended.
CONTRACT TERMS & CONDITIONS
Contract Duration [4 months +/- 1 months]
Contract Benefit: Competitive salary
Terms and condition as per CBA applicable
Rejoining Bonus
Free Internet onboard and wellbeing support
You may include with your application any reference, specific job qualification, and your availability date.
Looking forward to welcoming you in the Columbia Group Family.
Location: Saint Petersburg
Workplace: remote
CSM St. Petersburg is looking for self-motivated and skilled seafarers to join our expanding fleet of Columbia Shipmanagement.
JOB DESCRIPTION & QUALIFICATION
Overall ship's command and responsibility to ensure safety of crew and environmental protection.
Responsible for the compliance with the International regulations and company safe practices and policies.
Holder of valid COC (STCW Reg II/2) with verification.
Holder of valid STCW certifications required for the position.
Good communication and leadership skills.
Fluent in written and spoken English language.
Safety culture and mindset.
Experience with multicultural working environment.
VESSEL'S SPECIFIC REQUIREMENTS
Minimum experience requirements: 4 months in Rank with the same type/size of vessel.
Experience onboard same vessel tonnage is mandatory.
Experience in Steam Turbines cargo pump system is recommended.
Experience with Crude Oil and STS cargo operations.
Experience in trading area USA and Australia is recommended.
CONTRACT TERMS & CONDITIONS
Contract Duration [4 months +/- 1 months]
Contract Benefit: Competitive salary
Terms and condition as per CBA applicable
Rejoining and Performance Bonus
Free Internet onboard and wellbeing support
You may include with your application any reference, specific job qualification, and your availability date.
Looking forward to welcoming you in the Columbia Group Family.
УдалённоSaint Petersburg
ГибридМожно работать из любой страны
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