Business Operations Specialist

Location: Tokyo, Japan Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As a Business Operations Specialist at Via, you'll run the invoicing, payment, and contracting work that keeps our business operations moving. You'll be part of a global company that is a world leader in transit technology, working with an international team on our mission to build better public transportation systems. At the same time, you'll join a smaller team in Tokyo, in a region where Via is growing rapidly, so your work has real visibility and plenty of room for you to grow with it. It's a fast-paced environment that values ownership, moving fast, and solving meaningful problems. About the Role: Own the invoice and payment process from start to finish: prepare and process invoices, PO requests, and payment documentation, and track down missing information so nothing stalls. Drive contracting from first request to final signature: collect vendor details, prepare agreements, arrange signatures, and keep our contract logs accurate and up to date. Build and maintain the trackers and filing systems the team uses to see where everything stands. Be the go-to contact for internal teams and external partners, keeping communication fast, clear, and easy to follow. Take part in legal document check-ins with our colleagues across the globe several times a month. Keep day-to-day operations running smoothly, including scheduling and general administrative workflows. Pick up ad-hoc coordination tasks as they come up: spot the next step, gather what’s needed, and move it forward without waiting for instructions. About You: At least 10 years of experience in operations, finance admin, invoicing, or coordination, ideally including managing commercial contracts. Native-level or bilingual Japanese , written and spoken. Business-level English or higher, written and spoken. English is our company language, and you’ll work with international teams. Tech-savvy with hands-on experience in Google Workspace, Slack, Salesforce, or AI tools—or a proven track record of getting up to speed on new platforms fast. Strong administrative skills and attention to detail. A “get things done” mindset: you take initiative, respond quickly, and work independently with little supervision. Resourceful and flexible, and happy to work in a fast-paced environment where priorities change and the job description isn’t always clear-cut. Working Conditions: Hourly rate of ¥2,500–3,000 You’ll start as a contractor for one year, with the potential to convert to full-time based on mutual discussion. Core hours are 09:30–17:30, five days a week, for roughly 30–40 hours per week. Quarter-end periods require overtime work Hybrid: one day a week in our Toranomon, Tokyo office, and remote the rest of the week. Weekly legal document check-in meetings aligned with European time zones Health insurance covered by the company, with a company top-up. Commuting costs covered for commutes within 90 minutes of our Tokyo office. There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?