Improve response times by serving as the CRM team’s first resource based in a North American time zone
SalesforceScrum
Мэтч и сопроводительное
Сравним вакансию с вашим действующим резюме и составим письмо под эту роль.
Описание вакансии
Responsibilities:
— Configure and maintain Salesforce using declarative tools such as custom objects, fields, page layouts, record types, validation rules, picklists, approval processes, and advanced Flow automation.
— Lead root cause analysis and design scalable solutions for complex business requirements.
— Oversee configuration, testing, deployment, and support of Salesforce AI capabilities including Agentforce agents, Prompt Builder solutions, and intelligent automation.
— Stay updated with Salesforce platform capabilities and recommend improvements.
— Monitor case queues and team workloads, assign or reallocate work to ensure timely resolution and coverage.
— Collaborate with regional contacts to prioritize case assignments and ensure effective user support.
— Coordinate Scrum-based backlog management, sprint planning, and work prioritization.
— Improve and maintain process documentation, Salesforce Knowledge articles, and support communications.
— Build trusted relationships with business stakeholders, development teams, and cross-functional partners.
— Translate business needs into scalable Salesforce solutions and communicate effectively across technical and business audiences.
— Participate in requirements gathering, solution design, User Acceptance Testing (UAT), release activities, and post-deployment validation.
— Support informed decision-making through strong analytical and problem-solving skills.
— Mentor and coach CRM Analysts and teammates, reinforcing standards, governance, and best practices.
— Act as escalation point for complex cases, providing hands-on support for critical user issues.
— Strengthen multilingual support in English and Spanish across North and Latin American user communities.
— Improve response times by serving as the CRM team’s first resource based in a North American time zone.
— Expand regional collaboration with business stakeholders across Latin America.
Requirements:
— Salesforce Certified Platform Administrator.
— Salesforce Certified Platform App Builder.
— Minimum 5 years experience administering or supporting Salesforce in complex, multi-business-unit environments.
— At least 2 years experience leading Salesforce administration teams or delivery initiatives, including mentoring or coaching.
— Demonstrated experience with Salesforce Flow automation and process optimization.
— Experience with Scrum or Agile delivery methodologies including backlog management and sprint planning.
— Fluency in English and Spanish.
— Excellent written and verbal communication skills with ability to translate business needs into system solutions and influence decisions across Sales, Marketing, and Finance.
— Ability to guide architectural discussions and technical direction without being the primary hands-on developer.
— Comfortable incorporating AI-assisted solutions into workflows including prompting, testing, debugging, and documentation.
— Strong analytical and problem-solving skills with ability to perform root cause analysis on complex issues.
— Ability to manage multiple priorities and competing demands in a fast-paced environment.
Benefits:
— Medical, life and dental insurance.
— Asociacion Solidarista.
— International Share Save Plan.
— Flexible work / Work from home.
— Paid time off.
— Annual Performance Bonus.
— Education Reimbursement.
— Family Bonding.
— Bereavement Leave.
— Referral Program.
— Fully remote job opportunity.
Мэтч и сопроводительное
Сравним вакансию с вашим действующим резюме и составим письмо под эту роль.
Автоотклики