Senior Customer Engineer, Strategic Pursuits, APAC (Based in Singapore)

Location: Hybrid About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations: Singapore What you will do The Strategic Pursuits Customer Engineer (CE) is a trusted technical advisor and strategic partner to Cloudflare’s most important and complex sales pursuits. You will work alongside account teams and senior customer stakeholders to understand each organization’s business priorities, technology landscape, and long-term transformation agenda—and translate them into measurable outcomes with Cloudflare. This role combines deep application modernisation and network security expertise with strong sales pursuit leadership. You will proactively shape large, complex deals, build strategic engagement plans, and connect Cloudflare’s platform capabilities to enterprise-wide initiatives. You will orchestrate the right Cloudflare resources across sales, product, support, services, and leadership, and guide customers from executive discovery and technical validation through decision, architectural handover, value realization, and platform expansion. Responsibilities Strategic pursuit leadership: Lead technical strategy for large, complex sales pursuits; align pursuit plans to customer priorities, deal strategy, and Cloudflare opportunities. Network security and cloud expertise: Apply strong knowledge of network security, application security, edge compute and the wider networking and cloud landscape to understand customer challenges, shape solutions, and clearly articulate technical and business value. Complex deal navigation: Proactively identify decision points, technical and political risks, key stakeholders, dependencies, and potential blockers; challenge legacy assumptions where appropriate to help account teams navigate complex sales cycles and move strategic deals forward. Executive and stakeholder engagement: Build trusted relationships with technical and executive leaders; lead strategic discussions, executive briefings, architecture workshops, and reviews that connect technology decisions to business outcomes. Enterprise architecture and transformation: Design Cloudflare architectures and phased roadmaps for complex environments, identifying cross-platform opportunities, trade-offs, and dependencies. Opportunity shaping and technical validation: Lead discovery and govern technical validation with account teams, including solution narratives, outcome-driven demonstrations, mutually agreed proof-of-concept success criteria, business value assessments and resolution of complex objections or tender requirements. Cross-functional orchestration: Mobilize Cloudflare experts across sales, product, support, services, and leadership around customer and pursuit priorities. Adoption, value realization, and risk: Coordinate seamless handovers to internal teams and partners to support deployment, track customer outcomes, and address adoption risks—without replacing implementation owners. Commercial outcomes and expansion: Connect technical strategy and adoption to retention, renewal, and multi-pillar expansion; identify cross-sell opportunities and contribute technical insight to account and commercial planning. Customer advocacy: Represent customer needs internally and share structured product feedback to inform Cloudflare’s engineering roadmap. AI and workflow improvement: Use AI and internal tools responsibly to improve account research, architectural analysis, documentation, and routine work. Enablement and reusable knowledge: Develop and share technical resources, architecture patterns, pursuit strategies, workshops, and lessons learned across strategic deals. Requirements Significant customer-facing technical experience supporting large, complex enterprise or strategic sales pursuits. Strong experience in application and network security, with the ability to design and explain enterprise network and security architectures, trade-offs, and migration considerations. Demonstrated success navigating complex, multi-stakeholder deals and sales cycles, and engaging strategically on large opportunities including RFPs and proactive transformation proposals. Ability to proactively shape pursuit strategy, identify risks and stakeholders, and coordinate cross-functional teams to advance deals. Ability to build lasting technical and executive relationships, earn trust through technical candour, and influence decisions across customer organizations. Deep architectural knowledge of the wider security, networking, and cloud landscape (such as SASE/Zero Trust, WAAP, DDoS mitigation, L3/L4 networking, and edge compute); prior hands-on experience with Cloudflare’s platform is a strong advantage. Strong executive discovery, active listening, whiteboard facilitation, and presentation skills; able to communicate effectively with both principal engineers and C-suite leaders. Understanding of enterprise sales cycles, strategic account planning, business case development, SaaS value realization, renewals, and expansion. Bachelor’s degree or equivalent practical industry experience required; advanced technical degree or industry architecture certifications (e.g., CISSP, or Cloud Architect) preferred Willingness and ability to travel for strategic customer engagements and industry events. What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you’d like to be a part of? We’d love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.