Responsibilities:
— Manage a portfolio of client accounts by tracking the health of each client-assistant pairing, flagging risks early, and maintaining strong relationships.
— Lead onboarding sessions, 30-day account reviews, and recurring check-ins to ensure alignment between clients and their assistants.
— Advocate internally for assistants through coaching conversations, feedback loops, and communicating their needs to leadership.
— Own retention conversations by identifying accounts at risk and leading efforts to win back clients before they leave.
— Handle over 30 inbound account requests daily with fast, personalized responses demonstrating deep knowledge of each account.
— Maintain detailed and clean records in HubSpot for every client interaction to support team members who engage with the account later.
— Coordinate with Operations, Finance, and Engineering teams when account issues exceed your direct scope.
Requirements:
— At least 3 years of client-facing experience in account management, account support, or B2B customer success, preferably with US accounts.
— Proven ability to manage multiple active client accounts simultaneously without losing detail.
— Fluent written and verbal English skills, capable of clear written updates and live escalation calls.
— Reliable availability for night shifts (10 PM–7 AM PHT) with documented history of night-shift work.
— Proficiency in CRM systems, with HubSpot preferred.
— Proactive approach to identifying and addressing account risks before escalation.
Benefits:
— Gross monthly compensation package ranging from ₱32,000 to ₱38,000, with total potential up to ₱40,000.
— Night shift schedule from 10 PM to 7 AM PHT.
— Comprehensive 4-week training program covering product knowledge and skills development.
Additional details:
— The role involves working remotely from Taguig, Metro Manila, Philippines.
— The hiring process includes multiple interview stages and a skill assessment.
— The company is backed by Y Combinator and Sequoia Capital and has a global remote workforce.
Контакты работодателя доступны по кнопке «Откликнуться» после входа.
seniorWe believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief
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Сейчас в каталоге 2 092 вакансии по этому направлению, удалённо можно работать в 16%.
Навыки этой вакансии, которые чаще всего просят по направлению: Crm (2%). В скобках доля вакансий направления.
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