Magic, Inc

Responsibilities: — Manage a portfolio of client accounts by tracking the health of each client-assistant pairing, flagging risks early, and maintaining strong relationships. — Lead onboarding sessions, 30-day account reviews, and recurring check-ins to ensure alignment between clients and their assistants. — Advocate internally for assistants through coaching conversations, feedback loops, and communicating their needs to leadership. — Own retention conversations by identifying accounts at risk and leading efforts to win back clients before they leave. — Handle over 30 inbound account requests daily with fast, personalized responses demonstrating deep knowledge of each account. — Maintain detailed and clean records in HubSpot for every client interaction to support team members who engage with the account later. — Coordinate with Operations, Finance, and Engineering teams when account issues exceed your direct scope. Requirements: — At least 3 years of client-facing experience in account management, account support, or B2B customer success, preferably with US accounts. — Proven ability to manage multiple active client accounts simultaneously without losing detail. — Fluent written and verbal English skills, capable of clear written updates and live escalation calls. — Reliable availability for night shifts (10 PM–7 AM PHT) with documented history of night-shift work. — Proficiency in CRM systems, with HubSpot preferred. — Proactive approach to identifying and addressing account risks before escalation. Benefits: — Gross monthly compensation package ranging from ₱32,000 to ₱38,000, with total potential up to ₱40,000. — Night shift schedule from 10 PM to 7 AM PHT. — Comprehensive 4-week training program covering product knowledge and skills development. Additional details: — The role involves working remotely from Taguig, Metro Manila, Philippines. — The hiring process includes multiple interview stages and a skill assessment. — The company is backed by Y Combinator and Sequoia Capital and has a global remote workforce.