IT Application Owner / Business Analyst

Location: Boston, United States D-ploy is a dynamic IT and Engineering Solutions company operating across the EMEA region, including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA. We are committed to delivering reliable and efficient services to our clients through strong partnerships and a people-focused culture. We are looking for an experienced IT Application Owner / Business Analyst to lead the delivery of technology projects within a highly regulated pharmaceutical environment, ensuring alignment with business objectives, regulatory requirements and quality standards. This role is ideal for someone who combines strong technical project management skills with hands-on experience delivering GxP-validated and qualified systems, ideally within pharmacovigilance or drug safety. You will work closely with business stakeholders, technical teams and external vendors to ensure the successful planning, coordination and delivery of technology initiatives. Tasks and Responsibilities Act as Technology Owner for business applications, primarily Microsoft 365 (SharePoint, Planner) and Monday.com Take responsibility for system administration, configuration, maintenance and ongoing management of assigned applications Gather and analyze business requirements, translating them into effective technical solutions Design and recommend solutions to improve business processes and application functionality Coordinate with Managed Service Providers (MSPs) to ensure smooth day-to-day operation and support of applications Define and manage the mid- and long-term strategy and development of assigned technologies Collaborate with business stakeholders, capability owners and IT teams to align technology solutions with business needs Oversee application integrations, particularly between Monday.com and Workato Support continuous improvement, troubleshooting and optimization of existing applications Requirements 5+ years of relevant experience in IT Business Analysis, Application Management or Technology Ownership Strong knowledge of Microsoft 365, particularly SharePoint and Microsoft Planner Hands-on experience with Monday.com, including platform administration and configuration Proven experience in system administration, application configuration and ongoing support Solid understanding of business analysis, requirements gathering and solution design Experience working with external IT service providers or Managed Service Providers (MSPs) Strong stakeholder management, communication and problem-solving skills Knowledge of Workato or application integrations is an advantage Proactive, independent and solution-oriented approach to work Business-level English communication skills Ability to work in a hybrid arrangement with occasional onsite presence in the Boston area Valid criminal record extract, not older than three months, required. Benefits Broad range of tasks and responsibilities Friendly and international working environment Professional development opportunities Referral program (“Fishing for Friends”) Company-sponsored events Is IT in your DNA?