Junior Monitoring Engineer

Location: Bulgaria Would you like to build a career in a leading multinational IT company? We are looking for a Junior Monitoring Engineer to join our team. Since 2007, MMDSmart has been a leading supplier in cloud communications, delivering game-changing IT products to businesses in over 100 countries. Our success is fueled by the inspiration and innovative ideas of our team members, encouraging their growth and impacting our Messaging and Voice solutions. These empower our clients to communicate more effectively with their customers. Don’t miss this chance to  excel in a rapidly expanding tech company, where your potential and ambitions are not just recognized, but celebrated. Requirements What will you do at MMDSmart? Monitor the performance and status of our systems and key business indicators to ensure smooth operations. Identify and respond to system alerts, incidents, and unusual activities. Analyze issues and follow established procedures to troubleshoot and resolve them. Handle incidents independently or collaborate with other teams to find effective solutions. Communicate with Account Managers, Technical Specialists, Developers, and other departments to maintain service quality. You are a perfect match if you have: Upper-Intermediate English (B2) or higher, both written and spoken. Willingness to work in rotating shifts, including morning, evening, and night shifts: Morning: 08:00–17:00 Evening: 14:00–23:00 Night: 23:00–08:00 Ability to stay calm, focused, and make decisions in stressful situations. Strong attention to detail and problem-solving skills. Ability to learn quickly and process large amounts of new information. A proactive attitude, willingness to take responsibility, and motivation to grow professionally. What do you need to succeed? A genuine interest in IT and technology. Good analytical and communication skills. Ability to follow instructions and established processes. A team-oriented mindset and willingness to collaborate with colleagues. Benefits Why do talents choose and stay at MMDSmart? Embrace the opportunity to work in a company that cares about: Your Wellness: Access to mental health programs, comprehensive medical insurance, and a sports card. Your Happiness: Enjoy the company of cool teammates, a friendly atmosphere, a strong mentorship, and a variety of bonuses & corporate gifts. Your Development: Benefit from free educational events & courses, and English classes with native speakers. Your Career: Focus on your professional development in a supportive environment. Work-Life Balance: Choose your working format – remote, office-based, or hybrid and engage in team-building activities. Think this role’s got your name on it? Go ahead and apply, we’d love to see what you’ve got! Equal-Opportunity Employment We are an equal opportunity employer committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.