Account Development Manager 1 - Evening shift

Responsibilities: — Understand customer use cases and work processes to provide the best guidance on how to optimize Wrike usage — Proactively reach out to customers to help them use Wrike in the most efficient way and share best practices via email and phone calls (team members spend about 80% of their work time on calls with customers) — Maximize customer lifetime by helping them unlock the most product value — Drive the adoption across the customers’ teams — Drive Net Retention via upsell and cross sell Requirements: — 1+ years of work experience in a customer-facing role (Customer Success, Account Management, Customer Support, etc) — Fluent English — Strong verbal and written communication skills: able to present complex ideas in an accessible and engaging way — Keen business sense to discover and understand customer business objectives and pain points — Passionate about teaching/instilling knowledge in others — Willing to dive into technical details of a product to understand it thoroughly — Ready to cover the sales side of the customer interaction (delivering sales demos, negotiating price, managing the pipeline, processing and closing the deals) — Prepare to work evening shift (16:30 - 01:00) — Great people skills: genuine, warm, positive, engaging, connects well with people, friendly, empathetic, shows tact and poise under pressure when dealing with difficult interpersonal situations, the high degree of patience — Excellent organization, note-taking, and time management skills Standout Qualities: — Energetic, critical thinker, generally curious, problem solver — Passionate about learning and improving every day, motivated to excel — Open to feedback, coachable — Strong team player — Self Starter with strong ownership skills, willing to go above and beyond the job description — Creative and innovative Benefits: — 28 calendar days of paid vacation — Sick Leave Compensation (5 Paid Uncertified Sick Days) — Parental Leave: 18 Weeks Maternity / 4 Week Paternity — 2 Volunteer Days — Health Insurance (Employees + Dependents) — Life Insurance Plan — Utility Allowance (30 EUR/month, subject to taxation) — Fitness Plan (800 EUR/year) — Full-remote & On-demand access to Co-working space The position is full-time and remote with headquarters in Estonia. Evening shift hours are 16:30 - 01:00 CEST.