Renewals Associate

Responsibilities: — Own, drive, and lead the renewals process in collaboration with the account team to preserve and enhance customer contracts and relationships. — Be a primary stakeholder in building foundational processes and playbooks for the renewals role. — Actively engage with key decision-makers to identify customer requirements and uncover roadblocks to ensure on-time commitments. — Maintain and report an accurate rolling 90-day forecast of renewals in your territory. — Negotiate and execute renewal contracts in partnership with legal that align to customer goals. — Discover and identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth. — Develop playbook for renewal engagement maximizing revenue retention. Requirements: — 2+ years of quota-carrying Post-Sales, Customer Success, or Account Management experience, preferably within an Enterprise SaaS organization. — Strong negotiation skills and demonstrated capability closing large, complex contracts. — Strong collaboration skills and successful experience working with internal cross-functional partners and customer-facing counterparts. — Ability and eagerness to grow business strategically by creating new processes and initiatives. — Self-motivated and proactive team player with empathy, craftsmanship, and a growth mindset. — Solid understanding of Enterprise SaaS applications and collaboration technology. — Consistent track record of achieving personal and team goals. — History of thriving in a rapidly changing environment. Benefits: — Compensation varies based on work location, skills, and experience. — On-target earnings range from $88,000 to $115,400 USD annually for remote locations. — Total compensation package includes benefits and may include incentive compensation. — Airtable is an equal opportunity employer committed to diversity and providing reasonable accommodations to qualified applicants.