Bilingual Referral Coordinator - Cardiology

Location: Nicaragua; Honduras; Ecuador; El Salvador; Guatemala; Colombia We are seeking a proactive, highly communicative Referral Coordinator to support our client's fast-paced Cardiology practice. The ideal candidate brings a background in outpatient referral processing, possesses exceptional English communication skills paired with Spanish bilingual proficiency, and demonstrates strong attention to detail in scheduling, eligibility verification, and care coordination. Key Responsibilities Referral & Schedule Management: Coordinate directly with referring provider offices to schedule incoming patient referrals received via fax and phone, ensuring timely intake and system registration. Insurance & Eligibility Verification: Run insurance eligibility checks to verify active benefits and confirm in-network contract status prior to patient appointments. Authorization Coordination: Identify when prior approvals are required for referred visits or cardiac procedures and submit requests to the Authorizations team promptly. Provider & Patient Support: Serve as a reliable contact for referring provider offices and patients regarding insurance coverage, authorization status, and transmission of post-consultation notes. Tracking & Documentation: Log all daily referral activity, update patient demographic details, and maintain strict accuracy within the electronic health record (EHR) system. Administrative Duties: Execute general administrative support, including filing, sorting, photocopying, and multi-line phone management while adhering strictly to HIPAA guidelines. Requirements High School Diploma or equivalent. Language Skills: High proficiency in English (both written and verbal) is essential; bilingual fluency in Spanish is required. Minimum typing speed of 45 WPM with basic-to-intermediate proficiency in Microsoft Office (Word, Excel, PowerPoint). Working knowledge of medical terminology, basic anatomy, and insurance verification principles. Strong customer service, multi-tasking, and interpersonal skills with the ability to work independently under pressure. Please note that this is a full-time contractor position (40 hours per week) with a starting pay rate of $6 per hour depending on skillset and experience. The schedule is Monday through Friday, 8:00 am to 5:00 pm PST.