Revenue Enablement Manager, Onboarding

Location: New York City Workplace: Hybrid Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. The Role We’re looking for a high-impact Revenue Enablement Manager to facilitate and continuously improve our new hire onboarding program for North America. This role will be responsible for managing an exceptional onboarding experience that equips new hires with the knowledge, skills, and confidence they need to ramp quickly and become productive members of the revenue organization. You’ll serve as a key facilitator and owner of the day-to-day onboarding experience, partnering closely with Sales Development, Sales, Customer Success, RevOps, Talent Acquisition, and the broader Enablement team to deliver a consistent, high-quality program that drives new hire readiness and performance. What You’ll Do FACILITATE & DELIVER NEW HIRE ONBOARDING - Own the day-to-day delivery and facilitation of our North America new hire onboarding program - Facilitate engaging, high-quality live training sessions for new hires across Sales, Customer Success, and other customer-facing teams - Create an exceptional learner experience that balances strong content, engaging facilitation, and practical application - Prepare thoroughly for each onboarding cohort, ensuring content, materials, technology, and logistics are ready for delivery - Adapt facilitation and content based on the needs, experience levels, and feedback of each cohort - Partner with subject matter experts and cross-functional leaders to incorporate relevant product, process, and business knowledge into onboarding CONTINUOUSLY IMPROVE THE PROGRAM - Identify opportunities to improve existing onboarding content, structure, activities, and delivery based on learner feedback, performance data, and business needs - Iterate on existing programs to continuously raise the bar on quality and effectiveness - Keep onboarding content current as products, processes, messaging, and go-to-market priorities evolve - Introduce new learning activities, practice opportunities, and reinforcement mechanisms that accelerate new hire readiness - Maintain strong operational rigor and attention to detail across all aspects of program delivery MEASURE & IMPROVE NEW HIRE READINESS - Track key indicators of onboarding effectiveness and new hire readiness - Gather and analyze feedback from new hires, managers, and cross-functional stakeholders to identify opportunities for improvement - Partner with RevOps and Enablement leadership to understand how onboarding performance translates into ramp and productivity - Use data and insights to make informed recommendations and continuously improve the program PARTNER ACROSS THE REVENUE ORGANIZATION - Build strong relationships with Sales, Customer Success, Sales Development, RevOps, Talent Acquisition, and other cross-functional partners - Coordinate with subject matter experts to ensure new hires receive accurate, relevant, and consistent information - Communicate clearly with stakeholders on upcoming cohorts, program changes, learner feedback, and areas of opportunity - Serve as a trusted point of contact for the North America onboarding experience Must-Have Requirements - 3–5+ years of experience in Sales Enablement, training, learning and development at a B2B SaaS company - Strong live facilitation and presentation skills, with the ability to confidently engage and influence a room - Experience delivering onboarding, training, or learning programs for sales, customer success, or other customer-facing teams - Exceptional organizational skills and operational rigor, with strong attention to detail - Proven ability to translate complex information into clear, engaging, and practical learning experiences - Strong instructional design capabilities with experience building thoughtful, learner-centered content, translating dense material into clear, usable resources - Strong cross-functional collaboration skills and ability to work effectively with senior stakeholders and subject matter experts - Data-driven mindset with an ability to use feedback and performance insights to improve programs - Comfortable operating in a fast-paced, constantly evolving environment with a high degree of ownership Nice-to-Have - Experience facilitating onboarding programs at a high-growth technology or SaaS company - Knowledge of sales playbooks and methodologies (Command of the Message, MEDDPICC, or equivalent) - Experience designing roleplays, simulations, or other experiential learning activities - Experience working with LMS, learning technology, or enablement platforms (Mindtickle, Synthesia, etc.) - Experience across the full sales cycle from lead sourcing through closing and account management