Call Center Agent

Location: Mohandeseen, Giza Workplace: onsite We are looking for a dedicated Call Center Agent to handle inbound and outbound customer interactions, resolve inquiries efficiently, and ensure a seamless customer journey. What you will do: Handle inbound and outbound customer calls professionally and efficiently. Respond to customer inquiries regarding financing solutions, payment plans, and account details. Provide accurate product and service information while maintaining high-quality standards. Resolve customer complaints, requests, and escalations with empathy and efficiency. Log all customer interactions accurately in the CRM system. Follow up on pending cases to ensure timely resolution. Collaborate closely with team leaders to improve call quality and enhance the customer experience. Promote Klivvr's financing services and guide customers through the application process. Ensure compliance with company policies, data privacy regulations, and Central Bank of Egypt requirements. Strive to meet and exceed individual and team KPIs, including call handling time, customer satisfaction, and resolution rates. To succeed in the role, you’ll need to have: Bachelor’s degree in Business Administration, Commerce, or a related field. 0–2 years of experience in customer service, preferably in financial services, banking, or telecom. Strong problem-solving skills and the ability to handle customer concerns effectively. Active listening and conflict-resolution skills. Excellent communication and interpersonal skills in both Arabic and English. Basic computer proficiency, including Microsoft Office and CRM tools.