Solutions Consultant (Pre-sales)

Location: New York City Office COMPANY DESCRIPTION Today, when you go to your doctor and get referred to a specialist, your doctor sends out a referral and tells you, “They’ll be in touch soon.” So you wait. And wait. Sometimes days, weeks, or even months. Why? Because too often providers are overwhelmed with the painstakingly tedious work required to get paid by insurance companies. Powered by proprietary models, Tennr handles the complex paperwork that gets patients through the door and providers paid, helping operators get patients the right care, at the right time, in the right setting.   ROLE DESCRIPTION As a Solutions Consultant at Tennr, your job is to walk into the messiest patient intake and authorization workflows in healthcare and prove, with evidence, not slides, that Tennr can fix them. You get brought in once a deal is qualified and own the technical evaluation from first demo through signature. That means running discovery to uncover the real operational pain, translating it into a business case, and then building and delivering a proof of concept that makes the answer obvious. You'll partner closely with an Account Executive, but the evaluation is yours to win. This is not a feature-demo role. The best SCs at Tennr understand the customer's business well enough to tell them something they didn't know about themselves — and then show them exactly how Tennr fixes it.   RESPONSIBILITIES - Run structured discovery to identify operational pain points across referral intake, prior authorization, and patient processing workflows — and quantify what they're costing the organization. - Deliver product demonstrations that are built around the prospect's specific problems, not generic feature walkthroughs. - Architect and build tailored Proof of Concepts using Tennr's agentic patient orchestration platform, scoped to what will move the deal. - Build current/future state process maps that make the before-and-after undeniable. - Own deal strategy in partnership with the AE — know where the deal stands, who the stakeholders are, and what needs to happen to close. - Become a genuine expert in the healthcare verticals you cover (DME, infusion, specialty pharmacy, home health) — understand the workflows, the payer dynamics, and the economics well enough to be credible in a room full of operators. - Translate Tennr's technical capabilities into business outcomes for non-technical buyers (operations leaders, CFOs, clinical directors).   CANDIDATE QUALIFICATIONS - 3-7 years in Solutions Consulting, Sales Engineering, or a technical customer-facing role at a B2B SaaS company. - Technically hands-on — you've configured complex software platforms, worked with APIs, or built demo/sandbox environments without engineering doing it for you. You know how data moves through a system. - Security and compliance fluency — you can read a SOC 2, interpret technical controls (encryption, access management, network segmentation), and respond to vendor security assessments without needing someone to translate for you. - CS degree or equivalent technical foundation strongly preferred — not because we need you to write production code, but because it signals you can figure things out when the documentation runs out. - Healthcare experience preferred — DME, infusion, specialty pharmacy, or any provider-side operations background is a significant plus. - Comfortable presenting to and building credibility with both operational buyers and technical stakeholders (IT, security, compliance). - Startup experience is a plus — you build process as you go and don't wait to be told what to do.   WHY TENNR? - Drive Impact: one of our company values is Cowboy, meaning you set the pace. You won’t just talk about things, you’ll get them done. And feel the impact. - Develop Operational Expertise: learn the inner workings of scaling systems, tools, and infrastructure. - Innovate with Purpose: we’re not just doing this for fun (although we do have a lot of fun). At Tennr, you’ll join a high-caliber team maniacally focused on reducing patient delays across the U.S. healthcare system. - Build Relationships: collaborate and connect with like-minded, driven individuals in our Hudson Square office 4 days/week. - Free lunch! Plus a pantry full of snacks.   BENEFITS - Beautiful new office at 345 Hudson Street - Unlimited PTO - 100% paid employee health benefit options - Employer funded 401(k) match - Competitive parental leave