Showroom Host - NYC, Full Time

Location: New York City, NY Who We Are Babylist is the leading platform for expecting and new families — and our showrooms in Beverly Hills and NYC are where that mission comes to life in person. Since opening in 2023, we've welcomed thousands of families to explore gear, build registries, and feel truly supported. The people who work in our showrooms are the face of that experience. If you love creating meaningful moments and want to be part of something that actually matters to the families you serve, this is the team. Our Ways of Working This is a fully on-site role at our New York City showroom. Please apply directly through this posting — to protect the guest experience, we ask that you don't call, email, or visit the showroom with hiring inquiries. Thanks for keeping things smooth! What the Role Is Babylist is the leading digital destination for growing families, and our New York showroom is where that magic comes to life in person. We're looking for motivated Showroom Hosts to help create a memorable and joyful experience for expecting parents and their loved ones. You'll play an essential role in helping guests build their registry, discover the best baby products, and feel genuinely cared for from start to finish. This role reports to the Showroom Manager and works closely with the rest of the NY Showroom team. Who You Are You have a minimum 2 years of experience in a retail or guest service role You are highly motivated and exude an energetic, friendly, and upbeat attitude You have a passion to deliver the very best in customer experience and do so by creating genuine and warm connections You work well with others and believe in the power of teamwork and collaboration You have excellent communication skills both internally with teammates and externally with guests You thrive in a dynamic environment and can manage multiple tasks You have strong problem-solving and decision-making abilities You are flexible with availability and open to working varied shifts, including nights, weekends, and holidays. Weekend availability is required You are able to lift and carry 25-30 lbs, and able to stand 8-10 hours How You Will Make An Impact Be a Babylist ambassador by delivering exceptional service and helping guests navigate the showroom experiences Answer guest questions and help them select and register for products by listening to their needs and leveraging product knowledge Participate in ongoing training and education to maintain knowledge of product features, benefits, and safety guidelines Support the guest experience as needed with retail systems and tools, and knowledge on Babylist registries Assist in showroom operations such as pop-ups, events,  inventory receiving, visual merchandising and upkeep of showroom maintenance (eg. cleaning/janitorial duties) Meet and exceed  goals and performance metrics, like guest satisfaction  and product knowledge proficiency Collaborate with the Showroom team on ways to constantly improve the Babylist showroom experience Support Babylist content and social media team (if applicable) Why This Role You'll be part of building something new — the NY showroom is just getting started, and you'll help shape what it becomes Babylist has a real mission: helping families navigate one of the most exciting and overwhelming moments of their lives This is a hands-on role with variety — no two shifts look the same You'll be surrounded by a team that cares about doing the job well and actually likes working together About Pay We pay competitive market rates. The starting rate for this position is $23.30 per hour Why You Will Love Working At Babylist Our Culture We show up for guests and for each other — the team here genuinely cares We build real relationships with families during one of life's biggest moments We move fast, stay curious, and use tools (including AI) to make our work better Our NYC location is beautiful, welcoming, and one-of-a-kind Growth & Development We invest in the people who show up and want to grow Opportunities to expand your retail and guest experience skills in a mission-driven environment Performance-based advancement as Babylist's physical retail presence grows Compensation & Benefits Competitive pay weekly Company-paid medical, dental, and vision insurance 401(k) with company match and flexible spending accounts Paid parental leave and PTO Important Notices Recorded Interviews. Babylist uses an interview recording tool to record and transcribe interviews for evaluation purposes in accordance with applicable privacy laws. By participating in an interview, you consent to this recording and transcription. Interview Integrity. AI is part of how we work at Babylist — we expect you to use it too. Your application and interviews should still reflect you and your own thinking. We'll tell you when AI is encouraged. Misrepresentation at any stage may result in removal from consideration for this and future roles. Connections at Babylist. If you have a family member or close personal relationship with a current Babylist employee, please let your recruiter know. This helps us keep our process fair and transparent for everyone. Protect Yourself from Scams. All official outreach comes from the Babylist Talent Team via @babylist.com email addresses only. We will never ask for payment or personal financial information. If you receive outreach via WhatsApp, Telegram, or a non-Babylist email — it's not us. Verify open roles at babylist.com/careers.