IT Support & Operations Specialist

Location: Serbia Social Discovery Group (SDG) is a group of social discovery companies. SDG solves the problems of loneliness, isolation, and disconnection - transforming virtual intimacy into the new normal. SDG’s products redefine the way people interact and connect with one another. Our portfolio includes social entertainment platforms designed to connect people online across different cultures and regions of the world. We bring together a team of like-minded people and IT professionals who specialize in creating and developing globally impactful social discovery products. Our international team of digital nomads works remotely from all over the world. We’re proud to be a two-time “Great Place to Work” winner (USA & Japan, 2024–2025) and a Top-5 Company for Work-From-Anywhere Jobs (FlexJobs, 2025). We are looking for IT Support & Operations Specialist . Your main tasks will be: Run the infrastructure end-to-end: VPS, dedicated servers, virtual machines, VPN, MFA, firewall, remote access — plus the monitoring, logging, and backups that keep it honest. Administer Google Workspace completely — accounts, groups, aliases, security policy, SPF/DKIM/DMARC, and any migrations that come with it. Own Slack, OpenAI, and every other SaaS platform we run — including version and system migrations when they happen. Be the actual IT support for a distributed team — L1/L2 on Mac and Windows, onboarding and offboarding, remote laptop setup, device lifecycle. Negotiate with vendors, manage procurement, and control payment on cloud resources, licenses, and invoices — the part most sysadmins never touch, but you will. Show up occasionally when we run an offline "station" and physically set up the room — laptops, mics, sound. We expect from you: You've spent 5+ years as a sysadmin or in IT ops, and you've actually run Google Workspace top to bottom — including a domain migration, not just user management. You know Slack, Confluence, Jira, and SSO/2FA (Okta, Google, Azure AD or similar) from hands-on use, not a course. You've got working knowledge of at least one public cloud (AWS/GCP/Azure) and the on-prem basics — DNS, DHCP, VPN, VLAN, firewall. You've built and tested backups, not just scheduled them, and you understand mail security (SPF/DKIM/DMARC) well enough to fix it when it breaks. You've dealt with vendors and procurement directly — contracts, invoices, renewals — this isn't a nice-to-have here, it's half the job. Scripting (bash/Python/PowerShell) is a plus, not a requirement. Your English and Russian are both solid enough — B1+ — to run a call with a vendor without a script. What do we offer: REMOTE OPPORTUNITY to work full-time; The initial pay level or pay range for this role will be shared with candidates during the recruitment process and before the commencement of employment; Vacation 28 calendar days per year; 7 wellness days per year (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave; Bonuses up to $5000 for recommending successful applicants for positions in the company; 50% payment for professional training, international conferences, and meetings; Corporate discount for English lessons; ​ Health benefits. According to the paychecks, if you are not eligible for corporate medical insurance, the company will compensate you with up to $ 1,000 gross per year per employee. This can be spent on self-purchase of health insurance or on doctor’s fees for yourself and close relatives (spouse, children); ​ Workplace organization. The company provides all employees with an equipped workplace and all the necessary equipment (table, armchair, wifi, etc.) in our offices or co-working locations. In the other locations, the company provides reimbursement of workplace costs up to $ 1000 gross once every 3 years, according to the paychecks. This money can be spent on the rent of the co-working room, on equipping the working place at home (desk, chair, Internet, etc.) during those 3 years; Internal gamified gratitude system: receive bonuses from colleagues and exchange them for our merchandise, team building activities, massage certificates, etc. Sounds good? Join us now!