Quality Assurance Specialist (Onsite, Brno, Czech + English)

Location: Brno, Czechia D-ploy is a leading IT and Engineering Solutions company with operations worldwide. Our mission is to deliver innovative and D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA. We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value. We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us! Responsibilities Evaluate customer interactions (calls, chats, emails, social media) to ensure alignment with quality standards Deliver clear, constructive feedback to support representatives for continuous improvement Participate in internal and client calibration sessions to ensure quality consistency Collaborate with the Team Leader on coaching initiatives and performance alignment Identify and recommend process improvements to enhance service delivery Track and analyze quality-related data to identify trends and opportunities Requirements Requirements Proficiency in Czech (C2 level) and English (minimum B2 level) Strong attention to detail, organizational, and time management skills Ability to work independently and take initiative in a fast-paced environment Advanced knowledge of Microsoft Office tools Excellent communication skills, both written and verbal Willingness to relocate or commute to Brno (onsite presence required) Benefits Meal vouchers (CZK 123.90 in your salary per working day) Benefit card (CZK 1940 per month) Performance-based bonuses that recognize and reward your contributions. Daily engagement with international clients and colleagues, particularly through the use of English and other foreign languages. Competitive referral bonus program for recommending qualified candidates. A fair and people-centric work environment, supported by transparent corporate governance. Regular team-building events, social activities, and wellness initiatives, including company gatherings and sports. A clear path for career growth within a dynamic, multicultural, and multinational organization Is IT in your DNA?