Head of Technology Operations

Location: Limassol, Cyprus FP Markets Group of Companies is a well-established multi-regulated broker, founded in Australia, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-time Head of Technology Operation in our Cyprus office - a certified Great Place to Work®. You will lead the teams that run and support the company's technology services, ensuring reliable service, effective support, safe changes, tested recovery and clear operational ownership. Reporting to: CTO Responsibilities: Lead and manage the Technology Operations function, including Infrastructure & Cloud, IT Operations, Application Support, Business Systems & CRM, Trading Platform Operations and regional technology operations Ensure the reliable day-to-day operation, availability and support of business-critical technology services Establish clear service ownership, support coverage, operational procedures and escalation processes across the technology environment Lead the response to major technology incidents, coordinating service restoration, stakeholder communication, root-cause reviews and corrective actions Drive continuous improvements in incident management, service reliability, recovery and operational resilience Ensure robust backup, recovery and business continuity procedures are established and regularly tested Oversee operational changes and release readiness, ensuring that environments, monitoring, support, rollback procedures and handovers are in place before releases Oversee application support activities, including issue triage, diagnosis, authorised workarounds and escalation to Engineering and Product teams where required Support and deliver authorised technology and security-related operational initiatives, working closely with Information Security and Technology Risk Ensure operational security actions are properly assigned, tracked and completed with appropriate evidence Work closely with Engineering, Product, Data, Risk, Dealing and other business stakeholders to ensure effective technology service delivery Manage technology suppliers and service providers, including performance, costs, renewals and service quality Manage delegated technology budgets and maintain visibility over operational expenditure Lead, develop and mentor Technology Operations managers and specialists, including workforce planning, recruitment, succession planning and knowledge transfer Establish and monitor operational KPIs, service targets and improvement plans, providing regular reporting to the CTO Identify operational risks, capacity constraints, dependencies and service gaps, and ensure timely escalation and resolution Drive the successful onboarding and operational handover of new technology services Candidate profile: Proven experience leading multiple Technology Operations teams, technology managers or substantial technology service providers Strong experience managing business-critical technology services in a high-availability environment Demonstrated success improving service reliability, incident management, operational support, recovery and change management Solid technical understanding of: Cloud and infrastructure IT operations and workplace technology Identity and access management Monitoring and observability Database reliability Application support Trading platforms and/or other business-critical systems Experience establishing clear service ownership, operational processes and effective service handovers Experience working with Information Security / Technology Risk teams and delivering security remediation activities Strong experience in people leadership, including managing managers, building teams, workforce planning and succession planning Experience managing technology budgets, suppliers and third-party service providers Strong understanding of incident response, business continuity, disaster recovery and operational resilience Excellent stakeholder-management and communication skills, with the ability to work effectively with both technical and business leadership Strong analytical and problem-solving skills, with a structured and hands-on approach to operational challenges Ability to work full-time from our Limassol, Cyprus office (Hybrid model after probation) Nice to Have Experience within financial services, fintech, brokerage or another highly regulated environment . Experience supporting trading platforms or other high-volume, business-critical technology environments Experience with CRM and business systems engineering/integrations Experience managing technology operations across multiple regions Previous experience establishing, scaling or restructuring a Technology Operations function Our offer: A certified Great Place to Work® reflecting our commitment to a positive culture, employee well-being, and support Welcoming, young and multicultural team with approachable leadership Ability to contribute to a dynamic business at a growth phase High level of autonomy, support of ideas and putting your expertise into the best practices for the company Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders Competitive remuneration, regular salary reviews and performance-based incentive schemes Vibrant company life: from team activities to global celebrations New beautiful office in an easily accessible location with company-provided fruits, breakfasts and lunches Free access to multiple sports and wellness facilities across the country Free company-provided parking Medical insurance and pension fund after probation period A gift and a day off on your Birthday Visa and work permit support if required Journey to FP Markets: Interview with HR (30 - 45 min) Technical interview with the CTO (1 h) Join our team and be a part of a professional, rapidly-growing company operating in a multicultural environment!