Product Manager - Front-End Channels (Mobile/Web)

Location: Lagos, Nigeria About Renmoney Renmoney is a leading Nigerian fintech on a mission to make financial inclusion simple, accessible, and rewarding. As we scale our digital presence, we’re looking for a talented Product Manager to own and drive the user experience across our mobile app and web platforms, ensuring our customers enjoy frictionless access to loans, savings, bill payments, transfers, and account management features. Role Summary The Product Manager for Front-End Channels will lead the strategy, execution, and continuous optimization of Renmoney’s Mobile and Web customer-facing platforms. You will work with cross-functional squads — including engineering, design, QA, marketing, and business stakeholders — to create intuitive and delightful digital journeys that drive engagement, conversion, and revenue growth. Key Responsibilities Product Strategy & Vision - Define and champion a compelling product vision for Mobile and Web channels, aligned with Renmoney’s business goals of increasing customer acquisition, retention, and transaction volume. UX Optimization - Lead UI/UX revamps to improve usability, accessibility, and inclusiveness, especially for non-tech-savvy users. Partner with design to ensure consistency, performance, and visual appeal. Execution & Delivery - Own the product backlog. Prioritize features, manage sprints, and coordinate across Engineering, QA, DevOps, and BA teams to deliver timely, high-quality updates. Customer-Centric Design - Use customer feedback, usability testing, and behavioral analytics to optimize onboarding, in-app navigation, and key feature adoption. Conversion & Engagement - Drive improvements in loan funnel conversion, savings engagement, and transaction completion. Proactively reduce drop-offs and increase session stickiness. Cross-functional Collaboration - Collaborate with Lending, Banking, Risk, Customer Service, and Marketing teams to ensure platform scalability, compliance, and readiness for new initiatives. Compliance & Regulation - Ensure all front-end features meet Nigerian fintech regulatory and data privacy standards. - Advocate for inclusive design to drive financial access. Release Management - Plan and coordinate beta rollouts, production deployments, and emergency hotfixes in collaboration with DevOps and QA. Product Analytics - Define and monitor KPIs — including activation, MAU/WAU, churn, drop-off points — using tools like Firebase, Mixpanel, and Google Analytics Requirements 5+ years of Product Management experience in fintech or digital banking; 3+ years managing mobile/web platforms with proven outcomes in user growth and engagement. Technical Exposure - Understanding of REST APIs, mobile/web architecture, analytics integration, and Agile methodologies. Tools Proficiency - JIRA, Confluence, Figma, Miro, Productboard (or equivalent), Firebase/Mixpanel, Google Analytics. SQL is a plus. Bachelor’s in Computer Science, Engineering, Finance, or related field. MBA or Product certifications (e.g., Pragmatic, AIPMM) is a plus. Soft Skills - Strong ownership mindset, analytical thinking, storytelling ability, cross-functional leadership, and stakeholder influence at C-level. Key Performance Indicators (KPIs) - Mobile App Conversion Rates (Loan Applications, Savings, Bill Pay) - Weekly & Monthly Active Users (WAU, MAU) - Onboarding Funnel Completion Rate - Customer Retention & Churn (Mobile & Web) - App Store Ratings and Reviews - Page Speed, Uptime, and Hotfix Delivery Time Benefits - Impact: Shape the face of digital banking in Nigeria by delivering intuitive and life-changing user experiences. - Ownership: Lead end-to-end product journeys with autonomy and measurable results. - Growth: Work in a data-driven, agile, and collaborative environment with opportunities to grow into senior leadership. - Flexibility: Hybrid work options, performance-based rewards, and a culture that values innovation, empathy, and diversity.