Credit Monitoring Analyst

Location: Lagos, Nigeria Who we are We’re a passionate team determined to challenge the status quo and make financial inclusion count for the millions of under-banked individuals and small business owners in Nigeria. We provide loans, savings, and fixed deposit solutions to our customers. Our vision is to be the most convenient lending company, delivering outstanding service experiences. We are the place for you, if You’re excited about technology and the future, and you’re looking for a place to learn and grow. You care a lot about detail and pride yourself in impeccable execution. You can collect and analyze lots of data and feed in just the right amount of intuition to make sound decisions. You are ready to work extremely hard, at a fast pace, to achieve audacious goals. You love to speak up, ask questions, and are comfortable challenging anyone or any idea. The position The Credit Monitoring Analyst is responsible for monitoring loan portfolios after disbursement to ensure timely repayments, identify early warning signs of credit risk, and ensure compliance with approved loan terms and credit policies. Job Description Collateral Strategy & Control: Manage the bank’s collateral strategy, implement effective controls, and conduct regular mark-to-market analysis to ensure adequate facility coverage. Monitoring & Reporting : - Implement and enforce the Collateral Inspection Plan. - Prepare and share key daily reports, including: Past Due Obligations (PDOs), Imminent Maturities and Newly Booked Facilities - Engage with Business Heads and Relationship Teams on key report insights. Post-Disbursement Review : Ensure compliance with drawdown conditions and escalate exceptions for prompt resolution. Early Warning & Risk Mitigation :  Identify early warning signs of problem loans, escalate adverse credit developments to prevent - Appoint agents for stock monitoring and perform inventory spot checks. - Review warehouse reports and evaluate stock coverage breaches. - Develop performance metrics and manage vendor relationships, including onboarding, conflict resolution, and sanctions where necessary. Credit Risk Oversight: -        Participate in Criticized Assets Review Committee meetings to address high-risk assets. -        Ensure all facilities operate within approved terms and follow up proactively on maturing obligations to avoid defaults. Customer Engagement: Engage clients regularly through calls, emails, and in-person meetings to understand their needs, provide updates, and offer tailored financial solutions. Feedback Collection & Resolution : Gather feedback through surveys or direct interactions, and promptly resolve issues or escalate concerns to the appropriate tea Requirements University degree or equivalent standard with a high numeric content: statistics, econometrics, business administration/ economics, mathematics, finance, etc. 2+ years practical experience Experience with hands-on customer relationship management Practical knowledge in credit risk working for a banking or non-banking financial institution Experience with Customer experience services