Premium Client Manager

Location: City of Johannesburg, Gauteng Workplace: hybrid Capital.com is a global trading and investing platform operating across regulated markets worldwide. Capital.com South Africa is an Authorised Financial Services Provider and an FSCA-approved Over-the-Counter Derivative Provider. The Premium Client Manager will manage, develop and grow a portfolio of high-value clients in South Africa, giving each one proactive, informed and commercially disciplined support. The role calls for a strong commercial mindset, excellent relationship management skills, sound knowledge of financial markets, and the ability to deliver an exceptional client experience within a regulated environment. This is a relationship management and commercial client engagement role. It does not involve the provision of financial advice, discretionary portfolio management or personalised investment recommendations. Responsibilities: • Maintain a strong understanding of market developments, competitor activity and Capital.com’s full product suite across all relevant revenue streams. • Support client engagement and retention through consistent communication, strong product knowledge and a clear understanding of Capital.com’s services. • Proactively identify, source and engage prospective premium clients through appropriate business development activity, referrals, networking, events and approved internal channels. • Maintain accurate CRM records, including client interactions, follow-ups, pipeline activity and agreed actions. • Liaise with Compliance, Operations and Customer Support to resolve client matters. • Willingness and ability to travel regionally, where required, to support client engagement, business development activity and Capital.com events. Requirements: • 5–10 years’ experience in client relationship management, business development, premium client service, brokerage, fintech, trading, wealth management, or a related financial-services environment. • Bachelor's degree in Finance, Economics, Commerce, Investment Management, or a related field. • FSCA RE5 regulatory exam completed. • Strong understanding of financial markets, including FX, indices, equities, commodities, macroeconomic data, market sentiment and derivative products such as CFDs. • Excellent verbal and written communication skills, with the ability to engage confidently and professionally with sophisticated clients. • Demonstrated ability to acquire new clients and build long-term client relationships. • Experience attending or supporting client events, seminars, webinars, exhibitions or business development roadshows. • Ability to work effectively in a fast-paced, regulated environment where client experience, commercial outcomes and compliance standards must be balanced. • Fluent in English. Advantageous To Have: • SAIFM / RPE modules, particularly Introduction to Financial Markets, Regulation and Ethics, or Derivatives • Additional South African language skills would be beneficial but are not essential. Local Market Knowledge: • Understanding of the South African financial services regulatory environment, retail investor behaviour and conduct expectations. • Awareness of FSCA expectations for financial promotions, fair client communication and conduct risk in financial services. What Will You Get In Return: • Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated. • Work-Life Harmony: Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock. #LI-Hybrid • Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry. • Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team. • Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks! • Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits! • Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.