Customer Success Manager

Location: US Remote Workplace: Remote Role Overview: As a Customer Success Manager at Cyberhaven, you will be the trusted advisor and advocate for our customers, helping them succeed in leveraging our cutting-edge data security solutions. You'll ensure customers derive maximum value from their investment, drive adoption, and foster long-term relationships to support renewal and expansion opportunities. Key Responsibilities: - Customer Advocacy: Build strong relationships with key stakeholders, understanding their business objectives and aligning Cyberhaven's solutions to meet their goals. - Value Realization: Regularly review customer usage data, identify opportunities for optimization, and recommend best practices to maximize the impact of Cyberhaven's solutions. - Retention and Growth: Monitor customer health scores and proactively address risks or concerns to ensure high retention rates and identify upsell opportunities. - Feedback Loop: Act as the voice of the customer by gathering feedback and conducting QBRs and collaborating with internal teams (product, engineering, sales) to drive improvements in the platform. - Reporting: Maintain accurate records of customer interactions, goals, and success metrics using specific tools like Salesforce, Gainsight, or others. - Renewals: Manage renewals lifecycle with customers, including quoting and uplifts Qualifications: - 3+ years of proven experience as a Customer Success Manager, Account Manager, or similar role in the cybersecurity industry. - Strong understanding of data security, compliance, or related technical concepts. - Excellent communication and interpersonal skills with the ability to engage technical and non-technical stakeholders. - Proactive problem solver with a customer-centric mindset and the ability to work independently. - Familiarity with tools like Salesforce, Gainsight, or similar customer success platforms. - Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities. Preferred Skills: - Experience with enterprise customers and complex account management. - Knowledge of data classification, security frameworks, and compliance standards. Location Preference: - Candidates must be located in New York; Florida Joining Cyberhaven means joining the team building Data Security for the Agentic Enterprise. Traditional tools fall short. Cyberhaven traces the full lifecycle of your data, adapting protection to changing context, so protection moves with the way people actually work, not against it. AI Changed Work. We Protect It. Backed by $250M from leading investors like Khosla and Redpoint, our team includes leaders who built industry-defining technologies at CrowdStrike, Palo Alto Networks, Meta, Google, and more. This role lets you shape the future of data security, working alongside people driven to protect workflows, not just data, for customers who cannot afford to slow down to stay safe. AI Tools Disclosure: As part of Cyberhaven's hiring process, we use recruiting tools that include AI-powered features to help with tasks like scheduling, note-taking, workflow automation, and other recruiting activities ("AI Tools"). The AI Tools may process information you provide during the application and interview process. When AI-assisted interview note taking is used, candidates are notified in advance and have the option to opt out of the AI-assisted interview note taking. Cyberhaven is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.