Responsibilities:
— Provide customer care as a Customer Care Advocate in a mission-driven community dedicated to improving lives through exceptional service and unwavering support.
— Manage multiple computer and online phone systems and tasks efficiently while maintaining a professional and empathetic tone.
Requirements:
— Excellent active listening and problem-solving skills.
— Advanced technical capability.
— High school diploma or equivalent required; college degree preferred.
— Minimum of 1 year remote working experience in insurance operations, medical, technical related role, or related field.
— Advanced proficiency with various web-based platforms and tools.
— Strong attention to detail and organizational skills.
— Highly proficient in Microsoft Applications including Outlook, Teams, Word, Excel, OneNote.
Preferred Experience:
— Experience in healthcare, insurance, social work, or mental health.
— Familiarity with medical terminology and health benefit plans.
— Proven success in remote customer-facing roles, especially in complex, high-volume environments.
Benefits:
— Competitive compensation starting at $18.00/hour ($19.00/hour for bilingual candidates) plus bonus opportunities.
— Comprehensive benefits.
— Opportunities for professional growth and development.
— Supportive, inclusive, veteran-owned organization committed to excellence and service.
Additional Details:
— Full-time, remote position.
— Schedule: Monday through Friday, 8-hour shifts between 8:00 AM and 9:00 PM Eastern Time.
— Comprehensive 7-week orientation with full training and ongoing support.
— Pre-employment drug screening and criminal background check required prior to employment.
Зарплаты и спрос: Поддержка клиентов
Сейчас в каталоге 2 529 вакансий по этому направлению, удалённо можно работать в 21%.
Навыки этой вакансии, которые чаще всего просят по направлению: Excel (5%). В скобках доля вакансий направления.
Автоотклики