Disabled Veteran Solutions

Responsibilities: — Provide customer care as a Customer Care Advocate in a mission-driven community dedicated to improving lives through exceptional service and unwavering support. — Manage multiple computer and online phone systems and tasks efficiently while maintaining a professional and empathetic tone. Requirements: — Excellent active listening and problem-solving skills. — Advanced technical capability. — High school diploma or equivalent required; college degree preferred. — Minimum of 1 year remote working experience in insurance operations, medical, technical related role, or related field. — Advanced proficiency with various web-based platforms and tools. — Strong attention to detail and organizational skills. — Highly proficient in Microsoft Applications including Outlook, Teams, Word, Excel, OneNote. Preferred Experience: — Experience in healthcare, insurance, social work, or mental health. — Familiarity with medical terminology and health benefit plans. — Proven success in remote customer-facing roles, especially in complex, high-volume environments. Benefits: — Competitive compensation starting at $18.00/hour ($19.00/hour for bilingual candidates) plus bonus opportunities. — Comprehensive benefits. — Opportunities for professional growth and development. — Supportive, inclusive, veteran-owned organization committed to excellence and service. Additional Details: — Full-time, remote position. — Schedule: Monday through Friday, 8-hour shifts between 8:00 AM and 9:00 PM Eastern Time. — Comprehensive 7-week orientation with full training and ongoing support. — Pre-employment drug screening and criminal background check required prior to employment.