Product Manager - Logistics, Service Automations

Responsibilities: — Own the automations that assist customers, riders, and vendors in resolving issues such as refunds, missing items, and image validation. — Provide AI Agents with tools to autonomously resolve issues. — Shape the service experience for millions of users across 60+ markets. — Increase loyalty through exceptional service experiences in the Logistics Service team. — Automate common issues to enable user self-service and enhance AI Agent capabilities. — Address high-impact challenges to make last-mile delivery efficient, affordable, and sustainable. — Improve experiences for riders, customers, and merchants globally. — Support Delivery Hero's expansion into new areas like grocery and retail through operational optimizations. — Own critical automations within the support journey, including automation and image validation validators. — Enable high-performing, autonomous AI Agents. — Balance user experience with business protection to prevent exploitation of automation. — Drive product and business metrics, including automation rate, cost savings, and fraud prevention. — Prioritize roadmap to enhance user experience while maintaining system reliability (loading times, error rates, uptime). — Collaborate with AI Agent squads to integrate AI capabilities into user flows. — Align and influence multiple stakeholders across the organization without direct authority. Requirements: — 4+ years of product management experience in a cross-functional environment with proven results. — Strong problem-solving skills to identify friction points and deliver solutions collaboratively. — Proactive in gathering requirements and specifying pragmatic domain-level solutions. — Strong prioritization skills with understanding of technical trade-offs and opportunity costs. — Data-driven mindset with accountability for user, product, and business metrics and a track record of improving and launching products. — Strong written and verbal communication skills to influence partners effectively. — Fluent English. — Nice to have: experience with service tooling (Help Center, chatbots, Agent CRM). — Experience with AI/ML-driven products and features. — Experience using AI to reshape squad workflows. — Proficiency in SQL, BigQuery, Firebase/Google Analytics, or Data Studio. — Background in Computer Science, Mathematics, Engineering, Business Management, or Economics. Benefits: — Support with relocation to Germany. — Hybrid working model with 2 days per week onsite at Berlin campus. — 27 days holiday plus extra days on 2nd and 3rd year of service. — Career development support including €1,000 educational budget, language courses, parental support, and access to Udemy Business. — Health benefits including checkups, meditation, and gym. — Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan. — Digital meal and food vouchers. — Benefits may vary for interns, working students, fixed-term, and part-time roles.